Integrated E-commerce Solutions for the B2B Sector

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1 Integrated E-commerce Solutions for the B2B Sector Create Competitive Advantage through Innovation, Automation & Satisfaction

2 B2B is not just about reducing costs. It is about competitive advantage, retaining customers, improving customer satisfaction, growing sales and, of course, improving the margins. The single most important thing to remember is when customers use a B2B web site they are doing their day job. Help your customers do their job better, faster, easier and they will beat a path to your door rather than that of your competitors. To achieve this you need a technology partner who listens, understands and continuously innovates their offerings. And you need a tailored and powerful solution built on a robust and flexible platform that fully integrates with all your systems. That is what Red Transact and their B2B integrated e-commerce solutions are all about - everyone is different, everyone is right. 01 Supports a wide range of B2B business models with advanced features Mix trade and retail customers within a single site Deploy B2B specific functionality to B2B customers only Improve your customer service by allowing the tailoring of the solution to your specific business model with e-commerce tightly integrated with logistics, accounts and CRM Ability to integrate with enterprise systems automating information flow between systems Tailored Sales Order Process for SOP staff Increase basket totals and retain customers with a robust business-led e-commerce solution designed with usability in mind Take control of your own site with content management, product management, order management and customer management suites Flexibility to expand your e-commerce business by adding multi-sites, multi-languages, multi-currency, unlimited categories and products Dedicated technical support

3 02 We had a bad experience with a previous supplier who failed to understand the issues and to deliver any kind of working solution. Our requirement was very difficult to capture. We needed to deliver highly complex functionality for our very demanding clients. This included contract pricing, customer specific products, bespoke products and full work flow with technical, budget and financial approvals on a customer specific basis. Red Transact listened, refined, suggested better ways of approaching many of the challenges, produced a fully scoped requirements document and then they just delivered. Peter Kitcherside Managing Director ECS Dataconnect Ltd Red Transact hit the nail on the head. Now our site is working for us not the other way around! Red Transact really took on board our revised focus on improving margin and profit rather than the more typical target of just growing turnover. The Content Management System is well planned and easy to use and that coupled with the totally overhauled customer experience has really delivered on that promise. Bob Hedger Managing Director Military Swords Ltd

4 03 E-commerce, Automation & Sales Order Process for B2B Markets Simplified To meet the demands of today s fast moving world of e-commerce, you need a complete integrated solution that delivers fast efficient results, dictated by your business needs. B2B E-commerce Custom Sales Order Process Kentico Content Management System TranSync System Integration Built-in E-marketing Solutions Full-Featured B2B Solutions Wide range of B2B modules covering a wide range of applications and bespoke solutions dictated by your business needs Enhanced B2C extensions Capability to mix trade and retail within a single site with flexible and tailored B2C modules Content Management System Effectively create, manage and maintain web content with single or multiple editors and optional workflow Enterprise Marketing Solutions Ability to deliver campaigns, manage contacts, create and deploy marketing s, generate leads, and much more Business-Wide System Integration Integrated with logistics, manufacturing, accounts and CRM extendible architecture Custom Sales Order Process Web Based Sales processing module for Sale Staff with all key information at their fingertips. Tablet SOP Module for Field Sales Staff

5 04 B2B E-commerce We have delivered many business critical, complex B2B e-commerce solutions for numerous markets including manufacturing, wholesale, retail, food processing, industrial, pharmaceutical and life sciences. Advance Price List Management Full price list management Multiple Price lists Fixed price, % discount, fixed discount and multi buy options Discount coupons (customer specific, customer groups, all customers, single or multiple combinations of products) Discount levels Volume discounts Quantity break pricing Landscape Watering Systems Limited UK's largest irrigation company ECS Data Connect IT Infrastructure Suppliers to Data Centres Disaster Designs Manufacturers of quirky lifestyle accessories Religion Clothing Fashion Label Kings Seeds The last surviving wholesale horticultural seed merchant in the country Custom Price rules automatically add related items to basket like installation, configuration on a product or basket wide basis Groups or individual customers to groups or individual products Multiple currencies

6 05 Advanced Product Catalogue Features Product Segregation Multi-level product categorisation Customisable product attributes Product options (size, colour, etc.) Product configuration Quantity breaks Dynamic product filters Bundled products Featured products Downloadable products Paid memberships Accept donations Canterbury Cathedral Cathedral Enterprises Dibs Distribution The leading supplier of chicken products to all the major fast food chicken restaurants in the UK K&M Wholesale Supplier to the Education Sector MA Ford Manufacturer of solid carbide and high speed steel cutting tools Shipping Custom rules VAT Custom rules Shopping Cart Abandoned carts Saved baskets Saved estimates Saved orders Quotations Wish list Check-out process Multiple payment options including on account, card and cheque Card payments through SagePay, PayPal, WorldPay or other payment gateways

7 06 Accounts Multiple buyers per account and/or address Buyer hierarchy support Roles and permissions Workflow support Advance User Experience & User interface Design Information Architecture Custom design Multi-device compatibility Responsive design Custom Sales Order Process Customised order processing for Sales Order Staff All product information at your fingertips All offers & pricing exactly as your customer sees it Facility to process recurring orders Process payments using existing card details Process customer not present transactions Enterprise Marketing Solutions On-line Forms Web Analytics Newsletters Lead Scoring Marketing Automation A/B and Multivariate testing Contact Management Marketing Content Personalization Mobile SOP system for sales staff on the go Content Management System Files, Images and Video WYSIWYG Editor Visual Workflow Designer Versioning and Archiving Search Engine Optimization (SEO) Multilingual Content Image Editor Document Management Taxonomy Media Libraries Custom Document Types Content-design separation Linked Documents Spell-Checker Content Locking Multiple languages Microsoft Office integration WebDAV Support Tags Categories Page templates Standard Workflow

8 07 Systems Integration TranSync TranSync breaks down the walls between your internal and customer or supplier facing systems and provides interconnection between multiple systems. Saving money and time whilst improving the interaction your customers have with your business are the core benefits of a well implemented integration system. Sage Sage Line 100 Sage Line 50 Sage Act! Sage CRM Access Access Dimensions Access Horizons Microsoft MS Dynamics CRM Finance Warehousing Pegasus Pegasus Opera Customer Relationship Management TranSync Integration Hub Web Site FrontRange Solutions Goldmine CRM SAP SAP Business One SalesLogix SalesLogix CRM At the heart of the TranSync integration platform is its non-invasive data subscription model. In effect you tell TranSync what multiple combinations of internal or external systems you want it to draw data from and what data you want it to subscribe to from each of those systems. TranSync then records and monitors any changes in any of that source data, updating systems from any data selection which can combine any of the subscribed sources. Every data selection can be parameterised and multiple data selections can be uploaded on multiple schedules. TranSync is a hub which can mix and match data from different systems (for example supplementing CRM data with order history from accounts) and update your web site or potentially any other external or internal system using common data delivery methods including XML, CSV & Web Services.

9 08 As a start up with a novel idea and no system we needed a web solutions partner who could deliver something very specific and highly tailored. Red Transact built the whole system from scratch based on the Kentico CMS platform. Because the system is very intuitive to use this enabled us to rapidly expand the business throughout the UK, building successful partnerships within the motor industry. Our next target was the US market. Having found a US Partner we asked Red Transact to integrate the solution to the chosen Partner s systems. This they delivered promptly enabling us to expand our business within the US market place. What makes Red Transact a good technology partner is their flexibility and readiness to listen and act. If you need a system built for your business and not one built for just any business you are in the right place. Jeff Crewe Managing Director Sell the Car Ltd We have worked with Red Transact for many years on a range of web site and integration projects and upgrades. We have always been impressed by the way in which they capture our unique requirements and deliver systems that meet those requirements. Our new look web site has significantly increased sales. And the teething problems, inevitable on a huge project were dealt with in a swift and efficient manner. Once again many thanks to the Red transact Team. Les Day Managing Director E W King & Co Ltd It has been used with many well-known mid-market ERP and CRM systems including those from: Access Microsoft Dynamics Pegasus Sage SAP Options for updating internal systems from the hub include integration using APIs or business system tools such as Transaction Broker, CSV export in flexible formats or directly through SQL or ODBC connectivity. It interconnects with and transfers data (records and transactions) to & from: Accounts Customer Relationship Management (CRM) Enterprise Resource Planning (ERP) Manufacturing Support E-commerce Bespoke Or our own Kentico CMS with its B2B enhancements It works with any SQL or ODBC database system and it is: Efficient Effective Accurate Secure Robust Scalable

10 09 Features Multiple datasets with one web site or system fed from one or more locations Multiple datasets feeding more than one web site or system with data potentially split across systems from each source. Easy to add additional data sources for the same web site or system Multiple Scheduled Outbound events Multiple Scheduled Inbound events Table to table mapping View to table mapping Field to field mapping Adjust views Automated, scheduled synchronisation of frequently changing digital assets including documents and images Provides data export (CSV,XLS,XML) Outbound Connectivity Typical data sent to a customer facing system includes: Customer account information Addresses Order history and updates Stock Subscription & membership records Pricing (complex and contract pricing included) TranSync also handles digital assets uploading and synchronising item images, specification documents, invoice PDFs and other electronic files. Inbound Connectivity And information returned to your internal systems can include: New customer information Updates to customer information Estimate request Orders Requests for information Payments on account Payment authorisations CRM activities Support issues Subscriptions

11 10 Security TranSync carries out multiple handshakes on any inbound or outbound data transfer so roll back is always possible. Data is transferred using https or directly for internal transfers. Extensive error trapping is used throughout including monitoring for multiple re-tries (for example due to internet connectivity issues or server availability) with parametised error counts and any errors can and are ed to one or multiple addresses to ensure that those that need to know, know promptly and with sufficient detail to act. Fully Managed Our Solutions can be deployed on-premise, shared servers, dedicated environments, in the Cloud, or in a hybrid configuration. We provide: Dedicated Support Direct Access to Development Team with Service Level Agreements Fully managed infrastructure Configuration and setup Monitoring, backup, and upgrades Our Technology Partners

12 11 About Us Founded in 2011, Red Transact is a full service digital agency specialised in B2C and B2B integrated e-commerce, intranet, community and corporate web solutions, with offices in Stowmarket, United Kingdom. Why Us We offer a single integrated environment that: reduces errors, improves the agility of your business, creates an environment that maximises your revenue, improves efficiency, delivers competitive advantage and enhances the relationship you have with your customer. We deliver a complete 360 degree business fit which not only links to your systems but also to those used by your customers. We are focused on providing start-to-finish, strategy-driven web based integrated solutions. Our solutions are designed to grow with your business reducing the need for costly replacements. You are guaranteed to have a solution unique to your business, constantly supported by a dedicated technical support team in a fully managed hosted environment.

13 12 Contact Us Head Office Peel House, Stowmarket Business Park, Ernest Nunn Road, Stowmarket, Suffolk, IP14 2ED. Switchboard Web