RISK. Outsourcing Risk Management How to Focus on Controlling and Managing IT Vendors under RBI Guidelines

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1 August 31 September 2, 2015 Programme on Outsourcing Risk Management How to Focus on Controlling and Managing IT Vendors under RBI Guidelines Coordinator Prof Sunil Bakshi RISK National Institute of Bank Management Pune, India

IT Vendors under RBI Guidelines Coordinator Prof Sunil

2 Programme on Outsourcing Risk Management With Focus on Controlling and Managing IT Vendors as per RBI Guidelines Background Use of information technology has enabled Indian banks in improving their service delivery by creating technology based alternate delivery channels like ATM, Internet banking, Mobile Banking and Apps, BC Agents. Most banking operations today heavily depend on technology. However, due to complexity of IT and ensuring that banks get appropriate expertise banks have adopted outsourcing model for information technology. The Reserve Bank of India has issued guidelines on implementing and governing the use of technology by Indian banks, that contain specific guidelines on Outsourcing Management in relation with technology. As part of compliance most banks have implemented processes that has enabled them to ensure compliance with guidelines, however still there is a need for stronger controls on outsourcing management due to increasing compliance requirements (Privacy legislation), changing threat scenario and increasing attacks on vendors which is impacting the banks. Bank management being focused on core business functions, sometimes find it complex to manage the outsourced function beyond certain point. Objective The programme is aimed at helping banks in understanding the underlying dependencies of outsourcing of technology and how banks can ensure proactive management of outsourced services by defining precise measurement metrics

However, due to complexity of IT and ensuring that banks get appropriate expertise banks have adopted outsourcing model for information technology.

3 Contents 1. Outsourcing Management and difference between technology outsourcing and other allied services. 2. Direct and Indirect Compliance requirements associated with Outsourcing Management RBI Guidelines, Customer Service levels, Data loss incidents and privacy related compliance etc. 3. Practices related to different types of technology outsourcing ATM, Software Acquisition and Development, Infrastructure Management, Security Outsourcing, Network Management, etc. 4. Operational Monitoring requirements for outsourced services - Change Management, Project Management, adopting new technology, Compliance, Incident Management and Business Continuity. 5. Contracting, SLA and developing and implementing SLA measurement metrics for outsourced services. 6. Case studies and group discussions on different situations. Methodology The programme is designed to be highly interactive with case studies and experience sharing. It will be mix of presentations, group discussions and real life like case studies. Target Group The programme is designed for senior managers and top executives responsible for IT and Business Operations, Continuity Management, Security Officers and Internal Auditors In particular the programme is meant for bank officials working in the areas of: s Enterprise Risk Management, Strategic Planning, IT Operations, IT Steering Committee, Business Operations, Inspection and Audit, Control Supervision and Vigilance Departments and IT department who are associated (or are likely to get associated) with Computer Systems Audit activities. s Trainers in Staff Training Colleges of banks and FIs.

Practices related to different types of technology outsourcing ATM, Software Acquisition and Development, Infrastructure Management, Security Outsourcing, Network Management, etc. 4.

4 Dates August 31 September 2, 2015 The Programme will commence at 9.00 am on Monday August 31, and will conclude by 5.00 pm on Wednesday September 2, Venue NIBM Campus, Kondhwe Khurd, Pune, India Hostel Accommodation The Programme is fully residential. Participants will be provided well furnished single room AC accommodation in the Institute's hostel complex on the Campus. However, they will not be permitted to bring their family members to stay on the campus. In case any Officer/Executive with physical/medical disability is being nominated, kindly inform us in advance with particulars of disability to facilitate necessary arrangements. The Institute has facilities for outdoor and indoor games and a large walking/jogging trail for physical fitness besides a yoga centre. Participants are, therefore, encouraged to bring the appropriate clothes/gears. Last Date for Receiving Nominations: August 21, 2015 Last Date for Availing Early Bird Incentive: August 14, 2015 (See Fee Structure on home page of the website) Nominations and Enquiries Please address your enquiries and nominations along with the fees to: Prof Sunil Bakshi Programme Coordinator Telephone : (EPABX), (Direct) Fax : [email protected] Website :

Participants will be provided well furnished single room AC accommodation in the Institute's hostel complex on the Campus.

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