Redpaper. IBM Tivoli Storage Manager: Bare Machine Recovery for Microsoft Windows 2003 and XP. Front cover. ibm.com/redbooks

Transcription

1 Front cover IBM Tivoli Storage Manager: Bare Machine Recovery for Microsoft Windows 2003 and XP Use built-in APIs provided by Windows to protect your system See how Windows ASR integrates with ITSM Learn how to configure your system for recovery Barry Kadleck David McFarlane Pracha Pechsuksan Wah Han Tan ibm.com/redbooks Redpaper

2

3 International Technical Support Organization IBM Tivoli Storage Manager: Bare Machine Recovery for Microsoft Windows 2003 and XP October 2003

4 Note: Before using this information and the product it supports, read the information in Notices on page v. First Edition (October 2003) This edition applies to IBM Tivoli Storage Manager V5.2 and above. Note: This book is based on a pre-ga version of a product and may not apply when the product becomes generally available. We recommend that you consult the product documentation or follow-on versions of this redbook for more current information. Copyright International Business Machines Corporation All rights reserved. Note to U.S. Government Users Restricted Rights -- Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

5 Contents Notices v Trademarks vi Preface vii The team that wrote this Redpaper vii Become a published author vii Comments welcome vii Chapter 1. Introduction IBM Tivoli Storage Manager concepts IBM Tivoli Storage Manager functions Restore and backup functions Archive and retrieve functions Managing backups, archives, other data Administrative overview Hints and tips for command line, registration, and timeout Chapter 2. Setting up IBM Tivoli Storage Manager for BMR Prerequisites and considerations in using ASR Hardware requirements Software requirements Supported configurations Installation of the ITSM client on your Windows environment Customization of the ITSM client TSM Backup/Archive Client Online image support Open file support Performing ITSM backups for ASR with Windows XP ASR backup SYSTEMOBJECT backup Incremental backup Copy ASR backup to diskette Performing ITSM backups for ASR with Windows ASR backup System services and system state backups Incremental backup Copy ASR backup to diskette Chapter 3. Microsoft Windows automated system recovery with ITSM Recovering a Microsoft XP image using ASR and ITSM Prerequisites The Windows XP Professional recovery process Windows XP Professional recovery example Common Errors in restore process Recovering a Microsoft 2003 image using ASR and ITSM Prerequisites The recovery process for Windows Windows 2003 recovery example Common errors in restore process Copyright IBM Corp All rights reserved. iii

6 Appendix A. Slipstreaming Windows XP Service Pack 1a Slipstreaming Slipstream Windows XP Service Pack 1a iv IBM Tivoli Storage Manager: Bare Metal Restore for Windows

7 Notices This information was developed for products and services offered in the U.S.A. IBM may not offer the products, services, or features discussed in this document in other countries. Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any IBM intellectual property right may be used instead. However, it is the user's responsibility to evaluate and verify the operation of any non-ibm product, program, or service. IBM may have patents or pending patent applications covering subject matter described in this document. The furnishing of this document does not give you any license to these patents. You can send license inquiries, in writing, to: IBM Director of Licensing, IBM Corporation, North Castle Drive Armonk, NY U.S.A. The following paragraph does not apply to the United Kingdom or any other country where such provisions are inconsistent with local law: INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you. This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice. Any references in this information to non-ibm Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the materials for this IBM product and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Information concerning non-ibm products was obtained from the suppliers of those products, their published announcements or other publicly available sources. IBM has not tested those products and cannot confirm the accuracy of performance, compatibility or any other claims related to non-ibm products. Questions on the capabilities of non-ibm products should be addressed to the suppliers of those products. This information contains examples of data and reports used in daily business operations. To illustrate them as completely as possible, the examples include the names of individuals, companies, brands, and products. All of these names are fictitious and any similarity to the names and addresses used by an actual business enterprise is entirely coincidental. COPYRIGHT LICENSE: This information contains sample application programs in source language, which illustrates programming techniques on various operating platforms. You may copy, modify, and distribute these sample programs in any form without payment to IBM, for the purposes of developing, using, marketing or distributing application programs conforming to the application programming interface for the operating platform for which the sample programs are written. These examples have not been thoroughly tested under all conditions. IBM, therefore, cannot guarantee or imply reliability, serviceability, or function of these programs. You may copy, modify, and distribute these sample programs in any form without payment to IBM for the purposes of developing, using, marketing, or distributing application programs conforming to IBM's application programming interfaces. Copyright IBM Corp All rights reserved. v

8 Trademarks The following terms are trademarks of the International Business Machines Corporation in the United States, other countries, or both: IBM pseries AIX GDPS HACMP/6000 IBM Rational Redbooks SP1 SP2 Tivoli TotalStorage Redbooks(logo) The following terms are trademarks of other companies: ActionMedia, LANDesk, MMX, Pentium and ProShare are trademarks of Intel Corporation in the United States, other countries, or both. Microsoft, Windows, Windows NT, and the Windows logo are trademarks of Microsoft Corporation in the United States, other countries, or both. Java and all Java-based trademarks and logos are trademarks or registered trademarks of Sun Microsystems, Inc. in the United States, other countries, or both. C-bus is a trademark of Corollary, Inc. in the United States, other countries, or both. UNIX is a registered trademark of The Open Group in the United States and other countries. SET, SET Secure Electronic Transaction, and the SET Logo are trademarks owned by SET Secure Electronic Transaction LLC. Other company, product, and service names may be trademarks or service marks of others. vi IBM Tivoli Storage Manager: Bare Metal Restore for Windows

9 Preface This Redpaper will help you install, tailor, and configure Microsoft Windows Automated System Recovery (ASR) features with IBM Tivoli Storage Manager (ITSM) to protect your systems from catastrophic failures. The team that wrote this Redpaper This Redpaper was produced by a team of specialists from around the world working at the International Technical Support Organization, San Jose Center. Barry Kadleck is responsible for tape and Tivoli Storage projects at the International Technical Support Organization, San Jose. He has a degree in Electronic Engineering and joined IBM U.K. in He has been working with storage software and hardware for the last 10 years. Before joining the ITSO in 2001, Barry worked at the Product Introduction Consultancy in Hursley, U.K. as a Program Manager, introducing new Tivoli Storage products into Europe. David McFarlane is a Technical Solutions Architect in Australia. He has 19 years of experience in the I/T industry. His areas of expertise include storage management, VTS, and z/series solutions. He has participated in two other ITSO residencies: IBM TotalStorage Virtual Tape server: Planning, Implementing and Monitoring, SG , and produced course materials for GDPS, XRC, PPRC,VTS Peer to Peer. Pracha Pechsuksan is an I/T Specialist in Thailand. He has six years of experience in AIX field and two years of experience in TSM field. He has worked at IBM for 12 years. His areas of expertise include AIX, TSM, SP2, and HACMP/6000. Wah Han Tan is an IT Specialist with the pseries services team in Singapore. He has worked at IBM Singapore for seven years. His areas of expertise include AIX, TSM, SP2, and HACMP/6000. Become a published author Join us for a two- to six-week residency program! Help write an IBM Redbook dealing with specific products or solutions, while getting hands-on experience with leading-edge technologies. You'll team with IBM technical professionals, Business Partners and/or customers. Your efforts will help increase product acceptance and customer satisfaction. As a bonus, you'll develop a network of contacts in IBM development labs, and increase your productivity and marketability. Find out more about the residency program, browse the residency index, and apply online at: ibm.com/redbooks/residencies.html Comments welcome Your comments are important to us! Copyright IBM Corp All rights reserved. vii

10 We want our papers to be as helpful as possible. Send us your comments about this Redpaper or other Redbooks in one of the following ways: Use the online Contact us review redbook form found at: ibm.com/redbooks Send your comments in an Internet note to: Mail your comments to: IBM Corporation, International Technical Support Organization Dept. QXXE Building 80-E2 650 Harry Road San Jose, California viii IBM Tivoli Storage Manager: Bare Metal Restore for Windows

11 1 Chapter 1. Introduction The purpose of this book is to provide a guide to using the Bare Machine Recovery (BMR) procedures with IBM Tivoli Storage Manager (ITSM) Level 5.2 for the following operating systems: Microsoft Windows XP Professional Microsoft Windows 2003 Server It should be first noted that this function also requires the Microsoft Windows Automated System Recovery (ASR). This is a facility provided by Microsoft to recover the above mentioned operating systems in the event of a catastrophic system or hardware failure. The purpose of ASR is to return the operating system to the point of last backup. ITSM interfaces with ASR to provide the data management functions and a repository for the data that has been backed up. In this chapter we introduce the basic concepts of IBM Tivoli Storage Manager (ITSM). We will focus our attention on the backup and restore functions of the product, and provide a brief overview of the archive and restore and management aspects of ITSM. This guide is not intended to be a full introduction to ITSM. In subsequent chapters, we discuss with examples how to do the following: Install the ITSM client on your Microsoft Windows environment Customize the ITSM client to ensure that backups are going to take place Perform ITSM backups of the required data Overview of Microsoft Windows Automated System Recovery Initiate and complete the restore process using Bare Machine Recovery (BMR) There will also be a section summarizing the tricks and traps we experienced so that you may gain from our experience in using the product. Copyright IBM Corp All rights reserved. 1

12 1.1 IBM Tivoli Storage Manager concepts IBM Tivoli Storage Manager (ITSM) is a client server application designed to manage your storage requirements. ITSM uses policies to manage the movement of data between clients, servers, and storage devices. There are two components required in any environment: IBM Tivoli Storage Manager server IBM Tivoli Storage Manager client IBM Tivoli Storage Manager can be used for backup and restore, and archive and retrieve. It will manage backups and archives, and manage the movement of inactive data with the migrate and recall facility under HSM. ITSM will enable you to manage both the data and the storage that they reside upon. IBM Tivoli Storage Manager Clients Policies and Requests Server migrate/ recall Network backup/ restore archive/ retrieve Storage Pools Figure 1-1 IBM Tivoli Storage Manager concepts IBM Tivoli Storage Manager manages the movement and storage of data. The ITSM client software is installed on computers in your environment that require managing, and an ITSM server is required to manage the metadata and the storage pools. Data can be backed up, archived, or moved from its primary location to storage devices used by ITSM; these locations are called storage pools. ITSM can be set up to run in a local area network (LAN), wide area network (WAN), or Storage Area Network (SAN) environments. Note: As a general rule, the server version should be at a higher release level than the client; please check release documentation for compatibility between specific releases and combinations. 2 IBM Tivoli Storage Manager: Bare Metal Restore for Windows

13 1.2 IBM Tivoli Storage Manager functions The following sections outline the IBM Tivoli Manager functions Restore and backup functions Restore Careful planning must be undertaken when setting up any storage management application. ITSM is no different. It is far better to plan well in the beginning than wish you had at the end. You should plan your systems to optimize the restoration functions, because they will always be required to operate within the most critical time scales when they are called upon. For example, your restore requirements should always drive your backup objectives. ITSM, or any backup application, is only as good as its restore function. A fast, reliable, and efficient restoration process is the key. All the backups in the world will not help you if you cannot get the data back where you want it, when you want it, and in the form that it needs to be in so that it can be used. ITSM fulfills all these requirements, and it is easy to use and understand. Backup ITSM utilizes a progressive backup methodology. A full backup is done only once, after which incremental backups are made only of files that have changed since the last backup. The metadata associated with these backup copies are stored in the ITSM database. The number of backup copies retained and the length of time they are retained for is specified by the storage administrator, and also stored in the database. This progressive backup methodology yields many benefits including the elimination of redundant backups, reduction of data movement over your network, and an automated method of backup and file retention. In addition, backups may be performed on demand, either as full, incremental, or as a selected set or subset of individual files. In any implementation of ITSM, the server will always know the location of the most recent copy of your file resides; this is crucial in the efficient and effective recovery of your data Archive and retrieve functions IBM Tivoli Storage Manager provides the archive and retrieve functions for the data that you need to keep for long term storage. This data may be required for tax and legal purposes such as a snapshot of the end of the month and fiscal year Managing backups, archives, other data IBM Tivoli Storage Manager utilizes user written policies to manage the data written to, and read from the storage devices under its control. These policies manage.the data backups and archives under the control of ITSM. Here are some of the data management issues for which policies exist: Version data exists Version data deleted Retain extra versions Retain only version Backup retention Archive retention Chapter 1. Introduction 3

14 Copy frequency Copy destination The metadata (data about the actual data) and media that it resides upon, exists within the ITSM database, journals, and log files Administrative overview IBM Tivoli Storage Manager Console Figure 1-2 ITSM Console The ITSM Console is the central server interface, all other server interfaces and the Web backup-archive client can be accessed from the ITSM Console. The ITSM Console is a Microsoft Management Console snap-in that provides the following features: A Microsoft Windows style tree view of network computers on which ITSM resources are installed Network scan utilities that can be used to locate ITSM client and server nodes for remote management A Net Send feature that can be used to notify operators of ITSM mount requests and status messages ITSM server configuration and management wizards. Command line and Web based interfaces for ITSM server management A Web based interface that can be used to remotely backup and restore of client data Reporting functions for ITSM server and client instances, device drivers, and schedules 4 IBM Tivoli Storage Manager: Bare Metal Restore for Windows

15 IBM Tivoli Storage Manager WEB Interface Figure 1-3 ITSM Web interface The ITSM Web interface is intended to be the primary tool for ongoing ITSM server administration. Chapter 1. Introduction 5

16 IBM Tivoli Storage Manager server command line interface Figure 1-4 IBM Tivoli Storage Manager command line interface The ITSM server command line interface is useful for experienced ITSM administrators who are familiar with the ITSM command set. Some administrators rely on the ITSM command line as their primary configuration and management tool. This interface allows for the generation of administrative scripts and macros, which can be scheduled to execute automatically. 6 IBM Tivoli Storage Manager: Bare Metal Restore for Windows

17 IBM Tivoli Storage Manager client graphical interface Figure 1-5 IBM Tivoli Storage Manager client graphical interface The ITSM client graphical interface is designed to allow users to initiate on demand backup archive and recovery functions from the client machine. The interface uses a familiar Windows-styled tree view to display the drives, directories, and files that can be manipulated between the client and the server. Chapter 1. Introduction 7

18 IBM Tivoli Storage Manager client Web interface Figure 1-6 IBM Tivoli Storage Manager client web interface The ITSM client Web interface is a graphical interface based on Java, and is included with the installation package, but must be manually installed and configured on each client node. The ITSM client Web interface supports the following browser: Microsoft Internet Explorer 5.0 or later with Java Runtime Environment (JRE) Netscape Navigator 4.7 or later with Java Runtime Environment (JRE) Netscape Navigator 6.0 or later IBM Tivoli Storage Manager client command line interface Figure 1-7 IBM Tivoli Storage Manager client command line interface 8 IBM Tivoli Storage Manager: Bare Metal Restore for Windows

19 The ITSM client command line is a character based interface that provides comprehensive control of ITSM client functions. This interface is installed as part of the ITSM client package Hints and tips for command line, registration, and timeout When installing ITSM for the first time on multiple workstations, it may be a good idea to set the following options. These options can be reset to the required permanent values once the installation has either been completed, or the value of their initial setting is no longer a distinct advantage. Web administrator Command line interface Many administrators find that the command line interface is easier to use than the GUI; the ITSM Server Web Administration dialog will allow you to include the command line. Here are the steps to include the command line: 1. Log on to the IBM Tivoli Storage Manager Server Web Administration interface. 2. Choose Show command line from the Options drop down menu (see Figure 1-8). Figure 1-8 ITSM Web administration Command Line tip Registration When you first set up the clients for your installation, it may be advisable to allow open registration. This will save you from registering each client from the server interface individually. To do this, enter the following command from the command line interface: set registration open Chapter 1. Introduction 9

20 Note: This command should be reset to closed once the initial setup of the clients has been completed, since it will allow any client to register without being previously authorized. Timeout of server administrator The Administrator timeout default is set to 5 minutes. This may not be the most effective time period, especially if you are having to log in multiple times while performing other tasks on the same machine. To alter this to not timing out, enter the following command from the command line interface. set webauthtimeout 0 This parameter should be set in line with your company s security policies. 10 IBM Tivoli Storage Manager: Bare Metal Restore for Windows

21 2 Chapter 2. Setting up IBM Tivoli Storage Manager for BMR This chapter describes the following: Prerequisites and considerations in using Microsoft ASR for recovery Installation of the ITSM client in your Microsoft Windows environment Customization the ITSM client to ensure that backups are going to take place Performing ITSM backups of the required data Copyright IBM Corp All rights reserved. 11

22 2.1 Prerequisites and considerations in using ASR Automated System Recovery (ASR) is a backup and restore framework provided by Microsoft to recover your Windows XP Professional or Windows 2003 Server system in the event of a catastrophic system or hardware failure. ITSM interfaces with this framework to provide system recovery capability using ITSM as the data management vehicle. Windows XP ASR recovers the target system in a two-step process: 1. The first step, termed the boot recovery process, requires a new copy of Windows to be temporarily installed on the target system using the original distribution media. 2. The second step, called the OS restore process, restores the files of a previously saved Windows installation using a backup-and-restore application (thus, deleting and writing over some of the files installed by the boot recovery process). In the event of a system failure, the ASR can be used to restart the system, after which users can begin a recovery from a backed up copy of a previously saved Windows installation. The goal of ASR as stated by Microsoft is to return the operating system to the point of last backup. ASR is not used to recover application or user data. Such data is recovered through normal ITSM restore procedures after successful completion of ASR recovery. You should create a new ASR set after any major change to the system, and also on a regular schedule as part of a comprehensive backup plan Hardware requirements 1. The hardware configuration of the target system must be identical to that of the original system, with the exception of the hard disks, video cards, and network interface cards. Note: If there is a change in the video cards or networking cards, they must be manually configured. 2. The target system must have the same number of disks as the original system. 3. The size of each disk on the target system must be greater than or equal to the size of the corresponding disk on the original system. 4. All disks must have 512 byte sectors. 5. All disks (and only such disks) that are available to ASR on which to perform a recovery must be accessible. 6. The ASR files must be accessible from a local floppy drive. 7. The floppy and CD-ROM drives cannot be external PC-card drives. 8. The original system must be an x86 or an Itanium machine. 9. The original system s disks must have 512 byte sectors. 10.All basic volumes in the original system must be simple. Non-simple volumes are not supported. If a volume is mirrored, it must be a dynamic volume, not a basic volume. 11.ASR supports FAT16 volumes up to 2.1 GB only. ASR does not support 4 GB FAT16 partitions that use a cluster size of 64K. If your system contains 4-GB FAT16 partitions, convert them from FAT16 to NTFS before using ASR. 12 IBM Tivoli Storage Manager: Bare Metal Restore for Windows

23 2.1.2 Software requirements These are the requirements: 1. Recovering a Windows XP SP1 system requires a Windows XP SP1 integrated ( slipstream ) installation CD. You cannot recover a Windows XP SP1 system using a base Windows XP operating system installation CD. SP1 ASR references asr_pfu.exe, which is not present on the base Windows XP installation. The base level Windows XP installation CD can be used to recover pre-sp1 Windows XP machines. 2. With the TSM client installation package used on the TSMCLI CD, your create for ASR recovery must be at the same or higher level than the level of client used to create the backups for the system being recovered. The details for creating the TSMCLI CD are described later in this guide. 3. ASR requires a TSM v5.2.0 or newer client. Additionally, ASR for Windows 2003 requires a v5.2.0 or a newer TSM server Supported configurations The following table lists whether ASR is supported with the version of Windows XP at the time of backup and at the time of restore. Version of Windows at Backup Version of Windows at Restore Supported or Not Supported Windows XP Windows XP Supported (see Note) Windows XP Windows XP Service Pack 1a Not supported Windows XP Service Pack 1 Windows XP Supported (see Note) Windows XP Service Pack 1 Windows XP Service Pack 1a Supported Windows XP Service Pack 1a Windows XP Not supported Windows XP Service Pack 1a Windows XP Service Pack 1a Supported Windows 2003 Server Windows 2003 Server Supported Note: The Japanese and Spanish versions of Microsoft Windows XP are not supported. 2.2 Installation of the ITSM client on your Windows environment Please refer to the ITSM quickstart and administrator guides for the instructions on how to install the ITSM client on your Microsoft Windows environment. Chapter 2. Setting up IBM Tivoli Storage Manager for BMR 13

24 2.3 Customization of the ITSM client Figure 2-1 Setup wizard selection from the main menu Figure 2-2 Basic wizards required for ASR recovery You must set up the wizards selected in Figure 2-2, if they have not already been set up to enable ASR. In the following section, we provide an explanation of the purpose of these options. Other setup wizards can be completed, the three we have shown are the only ones required for the ASR recovery process. 14 IBM Tivoli Storage Manager: Bare Metal Restore for Windows

25 2.3.1 TSM Backup/Archive Client Data is transmitted to the ITSM server using the ITSM Backup/Archive client. This client, included with the server, provides the operational backup, and archival and recovery functions. The following set of data about the client is required to be registered with the server: Node name Communications method the ITSM client will use when communicating with the ITSM server Online image support Details on how the communication method will be utilized Select this check box to set up the Logical Volume Snapshot Agent (LVSA) for an online image backup. LVSA is a snapshot provider that is used for online image backup and open file support operations on the Windows 2003 and XP clients Open file support Select this check box to configure the Logical Volume Snapshot Agent (LVSA) to enable open file support for backup and archive operations. This enables backup or archive of files that are locked by other applications. During an open file support backup or archive operation, a snapshot for each volume being operated on is created using the LVSA snapshot provider, and each snapshot is shown as a virtual volume to the client. After completion of the snapshot, the client uses the virtual volume as the source for backing up or archiving files to the server. This allows the original volume to be available for read and write operations during the backup or archive. Open file support is available for all types of backup (excluding backup of Windows 2000 or XP system objects) and archive. Requires installation of the LVSA for open file support through this client configuration wizard. Note: After you have finished the initial set up of the options file, you can use the Preferences window to specify other client options. To open the Preferences window, select the Preferences item from the Edit menu. Chapter 2. Setting up IBM Tivoli Storage Manager for BMR 15

26 2.4 Performing ITSM backups for ASR with Windows XP Figure 2-3 ITSM startup panel The ASR method for Bare Machine Recovery requires that the data be backed up in a certain order. And at least that the ASR backup (not to be confused with creating the ASR recovery diskette) be done prior to the latest incremental backup. The following is the order we used in the testing: ASR backup SYSTEMOBJECT backup Incremental backup Copy ASR backup to diskette An example of each of these steps is provided in the following subsections ASR backup Start up the ITSM Graphical User Interface (GUI) and click the backup button to back up the ASR files. Follow the examples in Figure 2-4 and Figure IBM Tivoli Storage Manager: Bare Metal Restore for Windows

27 Figure 2-4 Backup ASR files A dialog will be presented to show the progress of this request. Figure 2-5 Windows Automated System Recovery dialog If you complete the incremental prior to doing the ASR backup, then the SMSS.asr and the NTDLL.ASR files will not be backed up on the incremental backup. Simply perform another incremental backup prior to attempting to restore the system. Otherwise, if you are restoring the system without the ASR files in the backup, the following error will occur: Setup was unable to start the recovery application: C:\windows\temp\tsmasr.cmd /sifpath=c:\windows\repair\asr.sif. The error code returned was 0x2. This error can be fixed in the recovery process, See 3.1.3, Windows XP Professional recovery example on page 34. Chapter 2. Setting up IBM Tivoli Storage Manager for BMR 17

28 2.4.2 SYSTEMOBJECT backup Figure 2-6 SYSTEMOBJECT dialog To back up the system objects using the GUI: 1. Click the Backup button from the GUI main window (see Figure 2-3 on page 16). The Backup window appears. 2. Expand the directory tree by clicking the plus sign + To display files in a folder, click the folder icon. 3. Locate the System Objects node in the directory tree and expand it. 4. Click the selection box for the system object(s) you want to back up. 5. Click Backup. The Backup Task List window displays the backup processing status. When processing completes, the Backup Report window displays the processing details. You can back up the Windows XP system objects together or individually. Microsoft recommends that all system objects be backed up together to maintain a consistent system state. The following are valid system objects: Active Directory (domain controller only) Certificate server database Cluster Database (cluster node only) COM+ database Event logs (system, security, and application) Registry System and boot files System volume Removable Storage Management Database (RSM) Replicated file systems (FRS) Windows Management Instrumentation (WMI) 18 IBM Tivoli Storage Manager: Bare Metal Restore for Windows

29 You can exclude system objects from backup processing using the exclude.systemobject option. See Exclude options in IBM Tivoli Storage Manager for Windows: Backup-Archive Clients Installation and User's Guide Version 5 Release 2, GC , for more information Incremental backup From the startup panel (Figure 2-3) choose the Backup option. The first item to back up is the data and operating system. Figure 2-7 ITSM Backup selection panel In our example we will be performing a backup and restore of a PC workstation. It is vital that the sequence presented here is followed. ITSM recovery with ASR is dependant upon the data being backed up in a certain sequence, so that your system will be returned to a state consistent with how it was backed up. Select the Backup button to initiate the system backup; Figure 2-8 will appear showing you that the backup is in progress. Chapter 2. Setting up IBM Tivoli Storage Manager for BMR 19

30 Figure 2-8 Backup task list If you wish to track the progress of the backup, click the Report button and Figure 2-9 will show you the Detailed Status Report. Figure 2-9 Backup report If your network does not support DHCP, then you can use local backup sets containing the backup of your system, boot drives, and SYSTEMOBJECT for Windows XP. Use the GENERATE BACKUPSET command to generate a backup set for a backup-archive client node. A backup set is a collection of a client s active backed up data, stored and managed as a single object, on specific media, in server storage. While the server allows you to create a backup set for any client node, a backup set can only be used by a backup-archive client. See IBM Tivoli Storage Manager for Windows Administrator s Reference Version 5.2 for the commands required to generate a backup set. 20 IBM Tivoli Storage Manager: Bare Metal Restore for Windows

31 2.4.4 Copy ASR backup to diskette Figure 2-10 Create ASR diskette First copy the ASR files to a floppy disk: Select Utilities and then Create ASR Diskette from the command items (see Figure 2-10). Figure 2-11 Create ASR diskette dialog Insert Floppy, click Next; the files are copied to diskette and the following dialog will appear. (See Figure 2-12.) Figure 2-12 ASR diskette confirmation Chapter 2. Setting up IBM Tivoli Storage Manager for BMR 21

32 If ASR backup has not been done at all, and you attempt to copy the ASR files to a floppy disk, then the following error dialog box will appear. (See Figure 2-13.) Figure 2-13 ASR error dialog 2.5 Performing ITSM backups for ASR with Windows 2003 Figure 2-14 ITSM startup panel The ASR method for Bare Machine Recovery requires that the data be backed up in a certain order. At least that the ASR backup (not to be confused with creating the ASR recovery diskette) must be done prior to the latest incremental backup. The order used in the testing we did was: 1. ASR backup 2. System services and system state backup 3. Incremental backup 4. Copy ASR backup to diskette An example of each of these steps is provided in the following subsections. 22 IBM Tivoli Storage Manager: Bare Metal Restore for Windows

33 2.5.1 ASR backup Start up the ITSM Graphical User Interface (GUI) and click the Backup button to back up the ASR files. Follow the examples in Figure 2-4 on page 17, and Figure 2-5 on page 17. Figure 2-15 Backup ASR files A dialog will be presented to show the progress of this request. Figure 2-16 Windows Automated System Recovery dialog If you complete the incremental prior to doing the ASR backup, then the SMSS.asr and the NTDLL.ASR files will not be backed up on the incremental backup. Simply perform another incremental backup prior to attempting to restore the system. Otherwise, if you are restoring the system without the ASR files in the backup, the following error will occur: Setup was unable to start the recovery application C:\windows\temp\tsmasr.cmd /sifpath=c:\windows\repair\asr.sif. The error code returned was 0x2. Chapter 2. Setting up IBM Tivoli Storage Manager for BMR 23

34 This error can be fixed in the recovery process. See 3.1.3, Windows XP Professional recovery example on page System services and system state backups Figure 2-17 Windows 2003 System Objects dialog To back up system objects (for Windows 2003 these are split into system services and system state) using the GUI: 1. Click the Backup button from the GUI main window (see Figure 2-3 on page 16). The Backup window appears. 2. Expand the directory tree by clicking the plus sign +. To display files in a folder, click the folder icon. 3. Locate the system services and system state nodes in the directory tree and expand it. 4. Click the selection box for the system object(s) you want to back up. 5. Click Backup. The Backup Task List window displays the backup processing status. When processing completes, the Backup Report window displays processing details. You can back up Windows 2003 system objects together or individually. Microsoft recommends that all system objects be backed up together to maintain a consistent system state. The following are valid system objects: Active Directory (domain controller only) Certificate server database Cluster database (cluster node only) COM+ database Event logs (system, security, and application) Registry System and boot files 24 IBM Tivoli Storage Manager: Bare Metal Restore for Windows

35 System volume Removable Storage Management Database (RSM) Replicated file systems (FRS) Windows Management Instrumentation (WMI) You can exclude system objects from backup processing using the exclude.systemobject option. See Exclude options in the IBM Tivoli Storage Manager for Windows: Backup-Archive Clients Installation and User's Guide Version 5 Release 2, GC , for more information Incremental backup From the startup panel (Figure 2-3) choose the Backup option. The first item to back up is the data and operating system. Figure 2-18 ITSM Backup selection panel In our example, we will be performing a backup and restore of a PC workstation. It is vital that the sequence presented here is followed. ITSM recovery with ASR is dependant upon the data being backed up in a certain sequence, so that your system will be returned to a state consistent with how it was backed up. Select the Backup button to initiate the system backup, Figure 2-8 will appear showing you that the backup is in progress. Chapter 2. Setting up IBM Tivoli Storage Manager for BMR 25

36 Figure 2-19 Backup task list If you wish to track the progress of the backup click the Report button, and Figure 2-9 will show you the Detailed Status Report. Figure 2-20 Backup report 26 IBM Tivoli Storage Manager: Bare Metal Restore for Windows

37 Figure 2-21 Incremental backup complete If your network does not support DHCP, then you can use local backup sets containing the backup of your system and boot drives, system state, and system services. Use the GENERATE BACKUPSET command to generate a backup set for a backup-archive client node. A backup set is a collection of a client s active backed up data, stored and managed as a single object, on specific media, in server storage. While the server allows you to create a backup set for any client node, a backup set can only be used by a backup-archive client. See IBM Tivoli Storage Manager for Windows Administrator s Reference Version 5.2 for the commands required to generate a backup set. Chapter 2. Setting up IBM Tivoli Storage Manager for BMR 27

38 2.5.4 Copy ASR backup to diskette Figure 2-22 Create ASR diskette First copy the ASR files to a floppy disk, then select Utilities and then Create ASR Diskette from the command items. See Figure Figure 2-23 Create ASR diskette dialog Insert the floppy then click Next. The files are copied to diskette and the following dialog will appear. See Figure Figure 2-24 ASR diskette confirmation 28 IBM Tivoli Storage Manager: Bare Metal Restore for Windows

39 If ASR backup has not been done at all, and you attempt to copy the ASR files to a floppy disk, the following error dialog box will appear. See Figure Figure 2-25 ASR error dialog Chapter 2. Setting up IBM Tivoli Storage Manager for BMR 29

40 30 IBM Tivoli Storage Manager: Bare Metal Restore for Windows

41 3 Chapter 3. Microsoft Windows automated system recovery with ITSM This chapter contains the instructions and examples for recovering a Microsoft Windows XP Professional or Microsoft Windows 2003 Server system using ASR and ITSM BMR. Copyright IBM Corp All rights reserved. 31

42 3.1 Recovering a Microsoft XP image using ASR and ITSM Prerequisites Remember, this is a facility provided by Microsoft to recover the operating system in the event of a catastrophic system or hardware failure. The purpose of ASR is...to return the operating system to the point of last backup. ITSM interfaces with ASR to provide the data management functions and a repository for the data that has been backed up. Microsoft recommendations for ASR use are: Use ASR as a last resort in system recovery, only after you have exhausted other options such as the startup options Safe Mode and Last Known Good Configuration. Before you begin to attempt to restore a Microsoft Windows XP Professional system with ASR and ITSM, you must have the following items at hand: ASR diskette Windows XP Professional operating system installation CD IBM Tivoli Storage Manager Client CD The ITSM node password ASR diskette Refer to 2.4.4, Copy ASR backup to diskette on page 21 for information on how to create the ASR diskette required for this recovery task: These are the recovery steps if you did not create the ASR diskette prior to needing it for ASR: 1. Create an ASR diskette for another machine through the virtualnode option. 2. Alter the files to point to the machine and filespace for the required restore. 3. Label a diskette using the Windows command LABEL A: TSMASR Refer to the detailed instructions for this task in No ASR diskette available on page 44. Windows XP Professional operating system installation CD This CD must have the identical operating system level as the systems that was backed up. If you installed Microsoft Windows XP Professional from the original CD, and subsequently installed any service packs, then you will need a CD with the matching service pack on the disk. A Microsoft Windows XP Professional SP1 CD can be created for this purpose, Refer to the Microsoft Web site to create an integrated installation of Windows XP and the service pack, at: ed_installation_fmay Additional information regarding the creation of a bootable CD-ROM containing a Windows XP SP1 installable operating system can be found at: IBM Tivoli Storage Manager Client CD Finally, you will require an ITSM Client CD. The release version level of this CD must be at the same or at a higher level of client than the client that was in use at the time of the backup restoration. The ASR for Windows XP requires that this client be at least v IBM Tivoli Storage Manager: Bare Metal Restore for Windows

43 If you are going to create a CD for the restoration it will need to be created with TSMCLI as the volume label and package must be renamed to TSMCLI.EXE and placed in the root directory of the CD. The IBM Tivoli Storage Manager client software can be downloaded from the following FTP site: ftp://ftp.software.ibm.com/storage/tivoli-storage-management/patches/client/v5r2/ You will need to select the TSMxxxx_GA_1_WIN32.exe file from the subdirectory appropriate to the version you require. Obviously for the ASR you will need at least the version. Prepare the TSM client package in package-for-the-web format burned onto a CD. This is the single self-extracting installation package of TSM that IBM makes available through FTP. 1. Download the TSM client package (TSMxxxx_GA_1_WIN32.exe) where xxxx represents the release number within the version. 2. Rename the package to TSMCLI.EXE. From a command prompt issue: RENAME TSMxxxx_GA_1_WIN32.exe to TSMCLI.EXE 3. Using the method described by your CD-ROM burning software, specify the volume label to be TSMCLI. 4. Insure the TSMCLI.EXE file path is designated as the root directory ( \ ) in your CD-ROM burning software. 5. Burn the CD using the method described by your CD-ROM burning software. A network connection which supports DHCP A network connection supporting DHCP is required for ASR recovery from TSM server storage. If your network does not support DHCP, then you can use local backup sets containing the backup of your system and boot drives; system state and system services (Windows 2003, SYSTEMOBJECT for Windows XP). See Section 2.4.3, Incremental backup on page 19 for an description about backup sets. Note: For best performance, system objects backup should be generated in a backup set separate from the boot and system drives. The ITSM node password ITSM requires the original node name and password as it was registered with the ITSM server prior to the recovery point for the particular node you are recovering. This will be required in order to establish a session with the server so that the server can authenticate the request and restore the data The Windows XP Professional recovery process 1. Insert the operating system CD into the CD-ROM drive. 2. Restart the computer. Press the appropriate key to boot from CD. Note, you may need to configure your computer BIOS to enable boot from CD. You may also need to be quick as this option does not wait around too long before a normal startup is initiated. 3. Press F2 to enter ASR recovery mode during text mode section of Setup. This option also does not wait for a response so you will need to be ready to press the F2 key. 4. Insert the TSM-created ASR diskette (labeled TSMASR) into the floppy drive when prompted for the Windows ASR recovery diskette. a. Windows reads the asrpnp.sif file from the diskette. Chapter 3. Microsoft Windows automated system recovery with ITSM 33

44 b. Windows reformats the boot volume and may reformat other partitions on the disk if partition layout is different than on the original system. 5. The nodes hard disk will be formatted and checked for errors, also certain files will be copied to the Windows installation folders. 6. Insert the Windows client installation package CD (labeled TSMCLI) into the CD-ROM drive when prompted. The TSM client package (TSMCLI.EXE) is copied to the %SystemRoot%\temp directory 7. Insert the TSMASR diskette again into the floppy drive when prompted. The tsmasr.opt, tsmasr.cmd, and waitforevent.exe files are copied to the %SystemRoot%\temp directory. 8. Remove the diskette when prompted prior to system reboot. 9. Insert the operating system CD into the drive when prompted. 10.After setup completes, a command window is opened, and the tsmasr.cmd file is run in this window. A second command window is opened (and minimized), which can be used for diagnostic purposes. 11.The TSM client is silently installed. 12.You are prompted to choose whether you want to restore from a network connected TSM server (press 1) or a local backup set (press 2). 13.TSM prompts for your ID and password if you are restoring from the TSM server. If restoring from local backup set, you are prompted for the path to the local backup set, for example, r:\backupsetfile1.ost. You will be prompted for subsequent volumes if you your backup set occupies more than one volume. 14.TSM commands are issued to restore the system drive. 15.TSM commands are issued to restore system objects. 16.The command file exits and the machine reboots. Remove the TSMASR diskette from the drive. After rebooting, the operating system will come up in a fully recovered state. 17.Recovery of user data and applications can now be performed using traditional TSM restore facilities Windows XP Professional recovery example Figure 3-1 Booting from CD Insert the operating system CD into the CD-ROM drive. Restart the computer. Press the appropriate key to boot from CD. Note: You may need to configure your computer BIOS to prefer boot from CD 34 IBM Tivoli Storage Manager: Bare Metal Restore for Windows