TITLE: Quality System Manual DOCUMENT NUMBER: QMS

Size: px
Start display at page:

Download "TITLE: Quality System Manual DOCUMENT NUMBER: QMS"

Transcription

1 1 of 19 BUSINESS PROCESS (BP) QUALITY MANAGEMENT SYS NAME SIGNATURE DATE PREPARED BY BILL ATKINSON SIGNATURE ON FILE 12/3/2014 APPROVALS DEPARTMENT NAME SIGNATURE DATE PRESIDENT DANNY ANGEL SIGNATURE ON FILE 12/3/2014 QUALITY BILL ATKINSON SIGNATURE ON FILE 12/3/2014 SALES DREW MULLINAX SIGNATURE ON FILE 12/3/2014 LAB MGR MATHEW COLLIER SIGNATURE ON FILE 12/3/2014 REVISION HISTORY REV DESCRIPTION OF CHANGE CO # DATE 4 CONVERSION TO NEW FORMAT, MINOR GRAMMER AND SPELLING CORRECTIONS,CREATION OF SOPS 4.1 MINOR SPELLING AND GRAMMER ERROR CORRECTION, SECTION /8/2014 NA 5/13/ TYPO CORRECTED ON TEMP ON 15 NA 6/27/ CONVERSION OF SPECIFIC ACCREDITING BODY TO MORE GENERAL DESCRIPTION 6.0 CLARIFICATION OF OWNERSHIP OF CONTROL OF NON CONFORMING MATERIAL CORRECTION BY DOC CONTROL ADMINISTRATOR OF DATA CORRUPTION IN FILE SAVE ERROR NA 11/2/2014 DCR #72 12/3/2014 NA 7/7/2015

2 2 of 19 Effective as of 22 October 2008: Check the file server for the current revision of this document. If this is the current revision, proceed. If this is NOT the current revision, print out the current revision and use that to proceed. Destroy all outdated and/or obsolete copies of this document. TABLE OF CONTENTS 1. Scope of Registration Angel s Instrumentation Corporate history Angel s Instrumentation Products and definitions... 3 Quality Management Systems Management Requirements Organization Management System Document Control Review of Requests, Tenders, and Contracts Subcontracting of Calibrations Purchasing Services and Supplies Service to the Customer Complaints Control of Nonconforming work Improvement Corrective Action Preventative Action Control of Records Internal Audits Management Review Technical Requirements General Personnel for Permanent and On-site Accommodation and Environmental Conditions Test and calibration methods and method validation Equipment Measurement traceability Sampling Handling of Test and Calibration Items Assuring the quality of calibration results Reporting the results... 19

3 3 of SCOPE OF REGISTRATION Angel s Instrumentation Scope of Registration To satisfy our customer s needs, Angel s meets the requirements of ISO/IEC 17025, ANSI/NCSL Z540-3, our accrediting body requirements, and all appropriate regulatory authorities. Note: Throughout this Quality Manual and in other Angel s Instrumentation related documents, the words Angel s Instrumentation or AI refer to the Angel s Instrumentation facility at 928 Canal Drive, Chesapeake, VA. The scope of the Quality Management System (QMS) registration is applicable to this site, onsite Commercial Operations and Shipboard Calibrations only. 2. ANGEL S INSTRUMENTATION CORPORATE HISTORY Angel's Instrumentation, Inc. is registered as a Subchapter S Corporation in the State of Virginia. The administrative headquarters is located at 928 Canal Drive, Chesapeake, VA ANGEL S INSTRUMENTATION PRODUCTS AND DEFINITIONS Angel's Instrumentation, Inc. has been serving high-technology companies by providing state-of-the-art product sales and calibration services. Our experienced personnel ensure that Angel s is constantly improving to meet the advancing calibration, repair, and quality requirements of today s market. In addition to offering Accredited ISO/IEC and ANSI/NCSL Z540-3, and NIST traceable calibrations our services include providing the following: ISO/IEC consultation services Asset management Compliance with our accrediting body requirements, guidelines and procedures preventative maintenance on-going service contracts All these services are performed under the quality requirements outlined within this manual. Definitions: Permanent Laboratory: A calibration or testing laboratory erected on a fixed location for a period expected to be greater than three years. Field: Any location where testing or calibration takes place outside of the primary facility Field Test/Calibration: Testing/Calibration (including sampling where it forms part of the documented calibration or test procedure) performed by staff of a laboratory or organization outside of the premises or grounds on which the permanent laboratory or the organization's permanent base or headquarters is located. Field Laboratory: A testing or calibration laboratory facility set up in a dedicated area location or at

4 4 of 19 a customer's premises, outside of the organization's Materials laboratory set up at an airport construction site, a calibration laboratory under contract set up in support of a customers manufacturing process) All field laboratories must be identified on the application paperwork, be assessed as part of the permanent laboratory assessment, and be identified on the laboratory's scope of accreditation. Mobile Laboratory: Fully equipped, self-contained, transportable testing or calibration laboratory capable of performing tests or calibrations under controlled environmental conditions. (Note: Mobile laboratories are subject to the same terms of accreditation as a site laboratory. Mobile laboratories left at one site for three yeas or more will be subject to the same terms of accreditation as a permanent laboratory Site Laboratory: A testing or calibration laboratory facility set up in a dedicated area on-site for the duration of the testing or calibration activities but not for periods expected to exceed three years. QUALITY MANAGEMENT SYSTEMS The Angel s Instrumentation quality system documents/procedures that satisfy the clauses and requirements set forth in the ISO/IEC 17025:2005 -General requirements for the competence of testing and calibration laboratories standard, and/or other applicable regional, national or international standards or regulations are referenced at the applicable clause(s) within this document. Copies of a current version of this document are available to all Angel s Instrumentation employees, and those outside Angel s Instrumentation, by request. 4. MANAGEMENT REQUIREMENTS 4.1 Organization Angel's Instrumentation, Inc. is registered as a Subchapter S Corporation in the State of Virginia. The administrative headquarters is located at 928 Canal Drive, Chesapeake, VA To satisfy our customer s needs, Angel meets the requirements of ISO/IEC17025, our accrediting body, and all appropriate regulatory authorities Angel s quality and laboratory Quality Management System is applicable to all work carried out by Angel's personnel both in-house and on site locations All personnel, irrespective of other responsibilities, are required to report any nonconforming work by use of non-conformance sheets. This includes but is not limited to, improvements, departures, and preventive departures from the current management system. (See Integrity Policy) Angel s Instrumentation:

5 5 of 19 a) has given the Quality Manager the authority and resources needed to carry out his/hers duties and to identify the occurrence of departures from the management system requirements; and has given the Metrology Manager the authority and resources needed to carry out his duties and to identify the occurrence of departures from the procedures for performing calibrations, and to initiate actions to prevent or minimize such departures; This includes the implementation of and improvement of the management system. b) requires that all personnel are free from any undue internal and external commercial, financial, and other pressures and influences that may adversely affect the quality of their work or diminish confidence in their competence, impartiality, judgment or operational integrity (completed Memorandum of Agreements maintained on file); (see Integrity Policy) c) has instructed all personnel of the need to protect the confidential information and proprietary rights of all its customers; to include electronic back-ups (see backup Policy and see Integrity Policy) d) has instructed all personnel and has a policy to avoid involvement in activities that would diminish confidence in our competence, impartiality, judgment, or operation integrity (see Integrity Policy) e) has defined its organization and management structure and the relationships between quality management, technical operations and support using an organizational chart; f) Has specified through job descriptions, policies and procedures, organizational chart, and the QAM the responsibilities, authorities and interrelationships of all personnel who manage, perform, or verify work affecting the quality of the calibrations.(reference SOP: Roles and Responsibilities, doc# ) g) Has identified the Metrology Manager whom is responsible for providing adequate supervision of calibration staff, including trainees by persons familiar with methods and procedures, purpose of each calibration, and with the assessment of the calibration results. (Reference SOP: Training, doc# 700) h) has identified the Metrology Manager as the individual having overall responsibility for the technical operations and the provision of the resources needed to ensure the required quality of laboratory operations including compliance with the requirements of ISO/IEC and ANSI/NCSL Z540-3; i) has given the Quality Manager the responsibility and authority for ensuring that the management system is compliant with the requirements of ISO/IEC and ANSI/NCSL Z540-3; and is implemented and followed at all times; The Quality Manager has direct access to the President who is responsible for making all decisions on laboratory policy or resources;

6 6 of 19 j) appoints deputies for key managerial personnel (See Authorization for Representation) k) Ensures that its personnel are aware of the relevance and importance of their activities and how they contribute to the achievement of the objectives of the management system via the annual meetings Top management (Field Service Manager, Vice President, and President) have an "open door" policy and annual meetings (on the annual meetings form) to facilitate the communication process on objectives and effectiveness of the managements system as required by ISO/IEC and ANSI/NCSL Z Management System Angel s Instrumentation has established, documented, implemented, and maintains a QMS, and monitors its effectiveness in accordance with the requirements of the standards referred to in Section 4.0 appropriate to the scope of its activities. Angel s documents its policies, procedures, and instructions to the extent necessary to assure the quality of its calibration results. The system s documentation is understood by, available to, and implemented by all personnel as appropriate to their job function. A listing of those test or calibrations that Angel s is capable of performing are listed in Angel s Scope of calibration An up-to-date record of field location and the purpose for which they were used can be found querying calibration records (Query Labeled: "All Calibration Work Done On-Site Query"). Details of the specific test (s) or calibration (s) undertaken at each on-site location can be found by querying calibration records (Query Labeled: "All Calibration Work Done On-Site Query") Details of how the management system is applied to and incorporates field calibration is expressed in Angel s organizational chart. This includes supervision of the site operations. A separate listing of those test or calibrations that Angel s is capable of performing on-site are listed in the Angel s Scope of calibration. Only technicians whom are qualified through Angel s training program to perform tasks for onsite calibrations do so. Details of how the management system is applied to and incorporates site testing/calibration is the same as (e.g.) Identification of approved signatures, criteria for signatory approval, and limits of signatory authority are provided in and 5.2. This criterion includes an assessment of the necessary attributes. All Angel s Staff are aware of the requirements and conditions for ISO/IEC accreditation, particularly those related to calibration/test reports. The Angel s Instrumentation documentation includes: Angel s Instrumentation Statement of Commitment, Quality Policy, & Objectives

7 7 of 19 Angel s Instrumentation Top Management, and its employees, are committed to compliance with established requirements for Certification and/or other applicable regional, national or international standards or regulations, and maintaining the effectiveness of its Quality Management System. Angel s management system policies and objectives are defined in this Quality Manual. The overall objectives are documented in our quality policy statement below, and the object of the quality policy statement is reviewed periodically during management review meetings for continuing suitability and is issued under the authority of the President is as follows: Quality Policy Statement- Angel aims to provide timely service, quality service and cost savings to our customers. All employees are expected to understand the quality policy as it relates to their specific job responsibilities. To achieve this policy, Angel will ensure its services are provided in compliance with its quality system, documented calibration procedures, and the requirements of ISO/IEC Supporting Information- Our quality policy statement indicates our commitment and focus on our priority as an organization; achieving customer satisfaction. Our method to achieve ongoing customer satisfaction is by continually improving processes, products, and services to ensure they consistently meet or exceed stated requirements. Moreover, our quality policy statement acts as a compass in providing the direction and framework for establishing key corporate level performance measures (KPI) and related improvement objectives. Each employee is charged with the responsibility to ensure product quality, continuous reliability, and service improvements as applicable to their respective functions. We ensure that our quality policy is communicated and understood at all levels of the organization through new employee orientation, documented training, periodic communications, and periodic reinforcement. Our quality policy statement is controlled by inclusion in this manual. Quality Objectives-The key quality objectives established are: 5 Day Calibration Turnaround QMS Training for All Employees Semi-annual Quality Update Meetings

8 8 of 19 A number of other metrics have been established to measure QMS effectiveness that include, but is not limited to: Product & Process Performance, Customer Feedback, and Internal Audit Results The established quality objectives are: 100% QA Final Inspection 5% QVI 100% Pass Increase Calibration throughput by decreasing the time interval between intake to invoice dates. Information relating to the above metrics is collected and analyzed. The resulting performance data, related to these measures, is communicated to the appropriate Angel s Instrumentation management and employees. Where the standards specify that a requirement, procedure, activity, or special arrangement be documented it is documented, implemented, and maintained. Where Angel s Instrumentation chooses to outsource any process that affects calibration requirements, Angel s Instrumentation ensures control over such processes. Control of such outsourced processes is identified within this QMS, and purchasing and supplier control procedures and processes are defined by SOP: Purchase of Cal Services and Supplies, Doc# 600. Angel s Instrumentation shall not outsource any ISO/IEC accredited work for customer devices. Note: Processes needed for the QMS referred to above include processes for management activities, provision of resources, product realization, and measurement. The QMS is documented in a tiered presentation format, documented in SOP: Procedure for Procedures, Document # 400-6: Figure 1 depicts the structure and hierarchy of Angel s Instrumentation quality documents.

9 9 of 19 Levels of Documentation Quality Manual Procedures Work Instructions Inspection & Test Calibration & Maintenance Forms and Records Corrective Action Quality Activities Procurement Material Management Production Maintenance Customer Interface Research & Development Servicing Statistical Techniques Business Functions Common Elements Management Responsibility Document Control Quality Records Training Audits Angel s Instrumentation utilizes a customer survey, customer complaints, and customer contact forms as customer feedback mechanisms to determine the effectiveness and continuous improvement of the managements system. Angel s Instrumentation's management review system reviews and ensures the continually improving effectiveness of the management system. Angel s Instrumentation Top Management is committed to meeting customers, statutory, and regulatory requirements. Angel's top management requires all employees to meet those requirements. Those requirements are communicated via our (See Meeting Agendas) annual meetings. When deemed necessary, the quality manual makes reference to supporting administrative and technical procedures. A listing of supporting documentation can be found in the master documentation list along with hyperlinks where necessary. Angel s Instrumentation documentation structure consists of the QAM as the uppermost level, Standard Operating Procedures (SOPs) as may be adopted, and lower level Work Instructions (WIs, Local Calibration Procedures (LCPs), Forms, and calibration certificate records. All roles and responsibilities are defined in Angel s management system as well as how they relate to ISO/IEC 17025, ANSI/NCSL Z540-1, and ANSI/NCSL Z540.3 Angel s Top managers are required to review and sign a QAM Review and Commitment Letter before release of any new QAM or components.

10 10 of Document Control Angel s Instrumentation controls, through its master list and SOP: Document Control, doc # 100, all documents that form part of its management system including the Management System manual, calibration methods, software, specifications, instructions and manuals. Job-related documents such as contracts and specifications, unique calibration procedures, repair instructions, calibration reports and certificates are controlled within each project file by a unique service report number. The control of data related to calibration is covered in Section The control of records is covered in section 4.13, which calls out SOP: Record Control and Retention, Document # Angel's Instrumentation's official document control policy is listed in the SOP: Document Control, (Document number 200) and associated documents. 4.4 Review of Requests, Tenders, and Contracts All requests for quotes, contracts, and amendments received by Angel s Instrumentation are reviewed to assure that customer requirements are adequately defined and documented. This review activity confirms Angel s Instrumentation ability to meet contract requirements and identifies if there are differences between quotation/proposal and contract. Any differences are resolved before critical work is initiated. Angel s Instrumentation assures its capability to meet contractual requirements. Records of contract review are maintained. Angel s Instrumentation will ensure the requirements are met for contract review by the following: a. The requirements including the methods to be used, are defined, documented, and understood. b. The Metrology Manager, or designate will ensure the laboratory has the capability and resources to meet customer's requirements. c. The Metrology Manager, or designate will ensure the appropriate test and/or calibration method is selected and capable of meeting the customer's requirements. Note: The Metrology Manager, or designate will ensure that any difference between the quote/contract will be resolved before any work commences. The Metrology Manager will further ensure that each Quote/Contract will be acceptable both to the laboratory and the customer. Reference SOP: Contract Review, Document # 600-2

11 11 of Subcontracting of Calibrations Angel s Instrumentation, Inc shall not subcontract any ISO/IEC accredited calibrations. Where non-accredited work is subcontracted Angel s Instrumentation will advise the customer of the arrangement in writing, and when appropriate, gain the approval of the customer in writing where possible. All equipment Angel s Instrumentation subcontracts is noted as such on the quotation provided to the customer. Angel s Instrumentation maintains responsibility to the customer for any subcontractor s work, except where the customer has specified which subcontractor is to be used. Angel s Instrumentation will maintain a list of all subcontractors that it uses and a record of the evidence used to determine their competence. Reference SOP: Purchase of Calibration Services and Supplies, Document # Purchasing Services and Supplies Reference: SOP: Purchase of Calibration Services and Supplies, Document # 600 SOP: Purchasing, Document # Service to the Customer Angel s Instrumentation affords its customers, or their representatives, cooperation to clarify the customer's request and to monitor Angel s performance in relation to the work performed to the extent in which Angel s can ensure confidentiality to other customers. Such cooperation includes providing the customer or the customer's representative reasonable access to relevant areas of Angel s Instrumentation facilities for the witnessing of calibrations performed for the customer. Communication with the customer is maintained throughout the work performed for the customer. Angel s Instrumentation will inform the customer of any delays or major deviations in the performance of their calibrations. Angel s uses customer surveys, provided to the customer upon completion of work performed, to obtain feedback. The feedback is reviewed during management review and is used to improve the management system, calibration activities, and customer service. Reference: SOP: Contract Review, Document # SOP: Customer Complaint, Document # 400-8

12 12 of Complaints Angel s Instrumentation maintains a log of all complaints and of the associated corrective actions taken though the use of nonconformance reports. When necessary, immediate action is taken to resolve the customer issue until the nonconformance is addressed in its entirety. All customer complaints are promptly resolved. Reference: SOP: Customer Complaint, Document # Control of Nonconforming work Angel s Instrumentation utilizes a Nonconformance report to document when any aspect of its work, or the results of this work, does not conform to its own procedures or the agreed requirements of the customer. Policies and procedures ensure that: a) The responsibilities and authorities for the management of nonconforming work are designated and actions are defined and taken when nonconforming work is identified b) An evaluation of the significance of the nonconforming work is made c) Correction is taken immediately, together with any decision about the acceptability of the nonconforming work. d) Where necessary, the customer is notified and work is recalled e) The responsibility for authorizing the resumption of work is identified All employees of Angel s Instrumentation are responsible for detecting and reporting non-conformant products, services, and processes. It is the responsibility of the Quality Manger, and the Calibration Lab Manager in the absence of the Quality Manager, to determine the severity of the non-conformance and execute appropriate responses, which may include but are not limited to production halts, process changes, and recalls. Where the evaluation indicates that the nonconforming work could recur or that there is doubt about the compliance of Angel s Instrumentation operations with its own policies and procedures, the corrective action procedures given in SOP: Corrective Action and Preventive Action (CAPA), Document #400-7 shall be promptly followed. Reference: SOP: Corrective Action and Preventive Action (CAPA), Document #400-7

13 13 of Improvement Angel s Instrumentation continuously improves the management system through the use of quality policies and procedures, quality objectives, audit results, analysis of data, corrective and preventive actions, and management reviews Corrective Action Reference SOP: Corrective Action and Preventive Action (CAPA), Document # Preventative Action Reference SOP: Corrective Action and Preventive Action (CAPA), Document # Control of Records Reference SOP: Record Control and Retention, Document # Internal Audits Reference SOP: Internal Audits, Document # Management Review Angel s Instrumentation top management reviews the QMS, at planned intervals, to ensure its continuing suitability, adequacy, and effectiveness. The review includes assessing opportunities for improvement, the need for changes to the QMS and/or the quality policy and quality objectives. A formal management review (Upper Management forms the team) is conducted at least once annually. The President & CEO, the COO, or designate has the option to call for additional reviews as he deems necessary. (Reference Management review Schedule, Document # 200-4) Review Input (Reference Management review Agenda, Document # 200-5) The input to the Angel s Instrumentation management review includes, as a minimum, information on: The suitability of policies and procedures; Reports from management and supervisory personnel; Results of interlaboratory comparison or proficiency tests; Changes to the volume and type of work; Results of audits, Customer feedback and Complaints, Process performance and product conformity analyses,

14 14 of 19 Status of preventive and corrective actions, Follow-up actions from previous management reviews, Changes that could affect the QMS, Recommendations for improvement, Resource needs, Training needs, Supplier concerns, and New or revised regulatory requirements Review Output (Reference Management review Outcome, Document # 200-6) The output from the Angel s Instrumentation management review includes, at a minimum, decisions and actions related to: Improvements needed to maintain the effectiveness of the QMS and its processes, Improvement of product related to customer requirements, Statement regarding the effectiveness of the QMS; Assessment of the QMS processes and achievement against the quality policy, and objectives, Changes needed to the quality policy and/or objectives, Resource needs, and Assessment of the QMS ability to prevent and, where applicable, control product nonconformance. 5. TECHNICAL REQUIREMENTS 5.1 General Factors affecting the correctness and reliability of calibrations performed by Angel s Instrumentation include: Human Factors, Accommodation and environmental conditions, Calibration methods, Equipment, Measurement traceability, Handling of calibration items Angel s Instrumentation takes these factors into account when developing calibration methods and procedures, in the training and qualification of personnel, and in the selection and calibration of the equipment it uses.

15 15 of Personnel for Permanent and On-site Angel s Instrumentation management ensures the competence of all who perform calibrations, evaluate results, and sign calibration certificates. Personnel performing specific tasks are qualified on the basis of appropriate education, training, experience, and/or demonstrated skills, as required. Personnel in task training are supervised at all times. Records of qualifications are maintained for all technical personnel in the form of resumes and other training records, as appropriate. Reference: Mobile Database Training Manual, Document # Service Data Base Software Manuel, Document # Training Record, Document # Service Database Training Records Form: Employee Quarterly Evaluation Report, Document # Form: Employee Year-end Performance Report, Document # Form: Employee Professional Development Plan, Document # Reference: SOP: Roles and Responsibilities, Document # Accommodation and Environmental Conditions The Metrology Manager is responsible for ensuring facilities for calibration including but not limited to: energy sources and environmental conditions: temperature /- 5 C [73 F +/-9 ] in the general labs, and 20.0 C +/- 1.0 [68 F +/- 1.8 ] in the physical dimensional lab and humidity 20% RH and 60% RH [35% is optimal]. These are controlled and suitable for the performance of calibrations. When onsite calibrations/tests are performed, particular care shall be taken (as well as documented) to ensure environmental conditions do not invalidate the results or adversely affect the required quality of any measurement. a. Technical requirements for accommodations and environmental conditions that can affect the results of calibrations are documented in calibration procedures, as appropriate Angel s Instrumentation monitors, controls, and records environmental conditions as required by calibration procedures and where they may influence the quality of the calibration results. Calibrations are stopped when the environmental conditions may jeopardize the results of the calibrations Angel s Instrumentation performs no activities, which are incompatible with each other; as such no need has been identified for separation of activities.

16 16 of Access to and use of areas affecting the quality of calibrations is controlled. Special care must be taken to control access to areas affecting the quality of calibrations while on-site. Reference SOP: On-Site Policies and Procedures, Document # 800. Angel s practices good housekeeping in the laboratory, I.A.W Angel s Reference: SOP: Roles and Responsibilities, doc# Test and calibration methods and method validation 5.5 Equipment Angel s Instrumentation uses appropriate methods and procedures for all tests and/or calibrations within its ISO/IEC accredited scope as appropriate. This includes sampling (where applicable), handling, transport, storage, and preparation of items to be tested and or calibrated. All test equipment data (in which not having could jeopardize the results) will have instructions for the use and operation of and/or handling/preparation instructions, prior to calibration. All instructions, standards, manuals, and reference data will be up to date, readily available, and validated before calibration/testing begins. Any deviation from test and calibration methods will occur only if the deviation has been documented, technically justified, and authorized by the customer. (Reference SOP: On-Site Policies and Procedures, Document # 800) Angel s Instrumentation is furnished with all items of sampling, measurement and test equipment required for the correct performance of the tests and/or calibrations (including sampling, preparation of test and/or calibration items, processing and analysis of test and/or calibration data). In cases where Angel s Instrumentation needs to use equipment outside its permanent control, the Metrology Manager will ensure that the requirements of this International Standard are met. 5.6 Measurement traceability Reference SOP: Equipment and Handling and Storage of TMDE, Doc #: All equipment used for calibrations having a significant effect on the accuracy or validity of the result of calibrations performed will be calibrated before being put into service. Angel s Instrumentation calibrations utilize the same procedures and policies for customer equipment. The Metrology Manager is responsible for ensuring equipment is calibrated in the same manner. Reference Roles and Responsibilities, Doc # S.1 When it is necessary to utilize reference standards on-site, adequate measures shall be taken to ensure that the necessary calibration status is maintained during transportation and while on-site. The response of such reference standards to environmental changes or other relevant

17 17 of Specific requirements Calibration parameters shall be known and documented The Calibration Manger will ensure calibrations and measurements performed by Angel s are traceable to the SI (System International) units of measurement S.1 Angel s establishes traceability of its own measurement standards and measuring instruments to the SI by means of an unbroken chain of calibrations to NIST or a mutual recognition agreement, such as the Comite International des Poids et Mesures (CIPM) Mutual Recognition Arrangement (MRA), is in effect with the National Institute of Standards and Technology and sufficient equivalence of applicable calibration service exists or when the calibration service of the NIST is not available or does not meet the measurement performance requirements. When using external calibration services traceability of measurement is assured by the use of calibration services from laboratories that can demonstrate competence, measurement capability, and traceability (i.e. ISO/IEC 17025). The calibration certificates issued by these laboratories contain the measurement uncertainty and/or a statement of compliance with an identified metrological specification. When providing ISO and/or ANSI Z540 accredited calibrations, all measurements Angel s provides must be within our accredited scope Testing There are certain calibrations that currently cannot be strictly made in SI units. In these cases calibration shall provide confidence in measurements by establishing traceability to appropriate measurement standards such as: 1. Use of certified reference materials provided by a competent supplier to give a reliable physical or chemical characterization of a material; 2. Use of specified methods and/or consensus standards that are clearly described and agreed by all parties concerned Where traceability to SI units through national metrology institutes are not available, or SI units are not established, a consensus standard including a reference standard and related calibration procedure, which are clearly specified and mutually agreed upon by all parties concerned, will be applied Angel s currently provides no testing Reference standards and reference materials The Metrology Manager will ensure reference standards are calibrated by a body that can provide traceability as described in Reference standards of measurement held by Angel s will be used for calibration only and for no other purpose, unless it can be shown that their performance as reference standards would not be invalidated. Reference standards will be calibrated before and after any adjustment.

18 18 of Reference materials, where possible, will be traceable to SI units of measurement, or to certified reference materials Intermediate checks will be performed on reference, primary, transfer or working standards and reference material shall be carried out according to Angel s procedures and schedules The same procedures for the transportation and storage of TMDE will apply to reference standards/procedures.the Calibration Manager is responsible for ensuring accepted industry practices are followed to ensure the safe handling, transport, storage, and use of reference standards and reference materials to ensure proper functioning and in order to prevent contamination or deterioration. Reference: SOP: On-Site Policies and Procedures, Document # 800. SOP: Measurement Traceability, Document # Sampling Angel s Instrumentation currently performs no sampling in the performance of its calibration services 5.8 Handling of Test and Calibration Items Reference: SOP: Equipment and Handling and Storage of TMDE, Document # Assuring the quality of calibration results Angel s will monitor the validity of calibrations performed through internal audits, QA Program, and through participation in proficiency tests / inter-laboratory comparisons (NPT/ILC). Participation yearly in a minimum of two complete NPT/ILC(s) will occur and the results will be discussed during Management Reviews as a minimum. The proficiency testing program is documented via a schedule. This schedule covers all disciplines on our scope of accreditation within a four year period. The resulting data will be recorded so that trends are detectable and, where practical, statistical techniques will be applied to the reviewing of the results. Additional monitoring may also include, but not be limited to, the following: a) Regular use of certified reference standards and/or materials; b) Participation in inter-laboratory comparison or proficiency-testing program. c) Replicate calibrations using the same or different methods; d) Re-calibration of retained items; e) Correlation of results for different characteristic of an item f) All quality control data shall be analyzed and, where they are found to be outside pre-defined criteria, a non-conformance is generated and immediate action is required to prevent incorrect results from being reported. All proficiency test and internal audits will be submitted to

19 19 of 19 Angel s Instrumentation s accrediting body promptly along with corrective action results where applicable Reporting the results The results of each calibration, or series of calibrations carried out by Angel s will be reported accurately, clearly, and objectively, and in accordance with any specific instructions in the calibration procedures. The results shall be reported on a calibration certificate and will include all the information requested by the customer and necessary for the interpretation of the calibration results and all information required by the procedure used. Where a written agreement has been established with the customer, the results may be reported in a simplified way. However, all calibration information, which is not reported to the customer, will be readily available in the Angel s records. Results obtained from on-site calibrations shall be identified as such on issued certificates/reports, whether they form part or all of the information presented. Procedures to fulfill the requirements of ISO Sections Section in reference to the requirements for data documented on the calibration Certificate are contained in Reference: SOP: Calibration Quality and Results, Document #900-4.

Quality Management System Policy Manual

Quality Management System Policy Manual Quality Management System Burns Engineering, Inc. 10201 Bren Road East Minnetonka, MN 55343 4. 4.1 General Requirements The Quality Manual consists of the quality system policy documents and the quality

More information

NIST HANDBOOK 150 CHECKLIST

NIST HANDBOOK 150 CHECKLIST NIST HANDBOOK 150 CHECKLIST Instructions to the Assessor: This checklist addresses the general accreditation criteria prescribed in NIST Handbook 150, NVLAP Procedures and General Requirements (2006 edition).

More information

Luminus Devices, Inc Luminus Testing Laboratory Quality Management Systems Manual

Luminus Devices, Inc Luminus Testing Laboratory Quality Management Systems Manual Luminus Devices, Inc Luminus Testing Laboratory Quality Management Systems Manual ISO/IEC 17025 NVLAP, NIST HANDBOOKS 150,150-1 This document belongs to Luminus Devices, Inc. It cannot be reproduced without

More information

ISO/IEC 17025 QUALITY MANUAL

ISO/IEC 17025 QUALITY MANUAL 1800 NW 169 th Pl, Beaverton, OR 97006 Revision F Date: 9/18/06 PAGE 1 OF 18 TABLE OF CONTENTS Quality Manual Section Applicable ISO/IEC 17025:2005 clause(s) Page Quality Policy 4.2.2 3 Introduction 4

More information

Non-Controlled Copy. Quality Manual Revision Log. Rev # Date Description

Non-Controlled Copy. Quality Manual Revision Log. Rev # Date Description Quality Manual Revision Log Rev # Date Description 1 Oct 1984 Original Document. 2 Aug 1986 Document Hillsboro Move. Complete Revision. 3 May 1988 Incorporate/Beaverton Move. Reformat to Word Perfect 4.0.

More information

NABL NATIONAL ACCREDITATION

NABL NATIONAL ACCREDITATION NABL 160 NABL NATIONAL ACCREDITATION BOARD FOR TESTING AND CALIBRATION LABORATORIES GUIDE for PREPARING A QUALITY MANUAL ISSUE NO. : 05 AMENDMENT NO : 00 ISSUE DATE: 27.06.2012 AMENDMENT DATE: -- Amendment

More information

Analytical Laboratories, Inc.

Analytical Laboratories, Inc. Quality Manual Director: Michael Moore Quality Manager: Brian McGovern Deputy Quality Manager: James Hibbs Date of Issue: November 15, 213 Uncontrolled Copy: 184 North 33 rd St. Boise, ID. 8373 Ph: (28)

More information

Testing Facility Laboratory Manual

Testing Facility Laboratory Manual Quality Synthetic Rubber's Testing Facility Laboratory Manual Quality Synthetic Rubber, Inc. 1700 Highland Road P.O. Box 1030 Twinsburg, Ohio 44087-9030 Phone: 330-425-8472 Duns Code: 01-753-2458 Z-Code:

More information

State Meat and Poultry Inspection (MPI) Program Laboratory Quality Management System Checklist

State Meat and Poultry Inspection (MPI) Program Laboratory Quality Management System Checklist This checklist is intended to help laboratories improve the quality of their testing programs with regard to meat and poultry testing samples, in order to ensure those laboratories are at least equal to

More information

ISO 9001:2008 Audit Checklist

ISO 9001:2008 Audit Checklist g GE Power & Water ISO 9001:2008 Audit Checklist Organization Auditor Date Page 1 Std. 4.1 General s a. Are processes identified b. Sequence & interaction of processes determined? c. Criteria for operation

More information

FINE LOGISTICS. Quality Manual. Document No.: 20008. Revision: A

FINE LOGISTICS. Quality Manual. Document No.: 20008. Revision: A FINE LOGISTICS Quality Manual Document No.: 20008 Revision: A 20008 Rev. A FINE LOGISTICS, Quality Manual Page 1 of 24 Quality Manual: Table of contents Number Section Page 1. GENERAL 3 1.1 Index and revision

More information

CORPORATE QUALITY MANUAL

CORPORATE QUALITY MANUAL Corporate Quality Manual Preface The following Corporate Quality Manual is written within the framework of ISO 9001:2008 Quality System by the employees of CyberOptics. CyberOptics recognizes the importance

More information

Eagle Machining, Inc. Quality Management System

Eagle Machining, Inc. Quality Management System Eagle Machining, Inc. Quality Management System 1 of 10310 Antoine Drive Bldg D, Houston, Texas 77086 BUSINESS OPERATING MANUAL (QUALITY MANUAL) Revision Date: 08/01/2014 Approved By: Joseph Vu Date: 08/01/2014

More information

American Association for Laboratory Accreditation

American Association for Laboratory Accreditation Page 1 of 15 R104 GENERAL REQUIREMENTS: ACCREDITATION OF FIELD TESTING AND FIELD CALIBRATION LABORATORIES July 2015 2015 by A2LA All rights reserved. No part of this document may be reproduced in any form

More information

CENTRIS CONSULTING. Quality Control Manual

CENTRIS CONSULTING. Quality Control Manual CENTRIS CONSULTING Quality Control Manual ISO 9001:2008 Introduction Centris Consulting developed and implemented a Quality Management System in order to document the company s best business practices,

More information

QUALITY MANUAL ISO 9001. Quality Management System

QUALITY MANUAL ISO 9001. Quality Management System Page 1 of 20 QUALITY MANUAL ISO 9001 Quality Management System Printed copies are not controlled unless marked "CONTROLLED". Upon receipt of this document, discard all previous copies. Page 2 of 20 Approval

More information

Rev: Issue 4 Rev 4 Quality Manual AOP0101 Date: 10/07/13. Quality Manual. CBT Technology, Inc. 358 North Street Randolph, MA 02368

Rev: Issue 4 Rev 4 Quality Manual AOP0101 Date: 10/07/13. Quality Manual. CBT Technology, Inc. 358 North Street Randolph, MA 02368 Quality Manual CBT Technology, Inc. 358 North Street Randolph, MA 02368 Issue 4 Revision 4 Note: updates are in italics Page 1 of 18 1.0 Scope and Exclusions Scope This Quality Manual contains policies

More information

A Guide for Documenting the Management System for a Testing/Calibration Lab. May 2015

A Guide for Documenting the Management System for a Testing/Calibration Lab. May 2015 A Guide for Documenting the Management System for a Testing/Calibration Lab May 2015 1. Introduction The following guide is to help testing/calibration laboratories create documentation to satisfy the

More information

ISO 9001 Quality Systems Manual

ISO 9001 Quality Systems Manual ISO 9001 Quality Systems Manual Revision: D Issue Date: March 10, 2004 Introduction Micro Memory Bank, Inc. developed and implemented a Quality Management System in order to document the company s best

More information

ISO 9001:2008 QUALITY MANUAL. Revision B

ISO 9001:2008 QUALITY MANUAL. Revision B ISO 9001:2008 QUALITY MANUAL Revision B Because we want you to achieve the highest levels of performance, we connect care Because with leading we want science you to achieve continuously the highest improve,

More information

OD-2017-Ed.1.5 CHECK LIST FOR TESTING AND CALIBRATION LABORATORIES

OD-2017-Ed.1.5 CHECK LIST FOR TESTING AND CALIBRATION LABORATORIES IECEE OD-2017-Ed.1.5 OPERATIONAL & RULING DOCUMENTS CHECK LIST FOR TESTING AND CALIBRATION LABORATORIES Rev 2006-09-22 OD-2017-Ed.1.5 IEC - IECEE 2007 - Copyright all rights reserved Except for IECEE members

More information

Quality Assurance Manual January 2008 Revision I Revision date of 01/17/13. Pi Tape Corporation. 344 North Vinewood St. Escondido CA 92029-1337 USA

Quality Assurance Manual January 2008 Revision I Revision date of 01/17/13. Pi Tape Corporation. 344 North Vinewood St. Escondido CA 92029-1337 USA Quality Assurance Manual January 2008 Revision I Revision date of 01/17/13 Pi Tape Corporation 344 North Vinewood St. Escondido CA 92029-1337 USA Phone # 760 746-9830 Fax # 760 746-9196 In conformance

More information

ISO 9001:2008 STANDARD OPERATING PROCEDURES MANUAL

ISO 9001:2008 STANDARD OPERATING PROCEDURES MANUAL 8200 Brownleigh Drive Raleigh, NC 27617-7423 Phone: (919) 510-9696 Fax: (919) 510-9668 ISO 9001:2008 STANDARD OPERATING PROCEDURES MANUAL ALLIANCE OF PROFESSIONALS & CONSULTANTS, INC. - 1 - Table of Contents

More information

OMCL Network of the Council of Europe QUALITY MANAGEMENT DOCUMENT

OMCL Network of the Council of Europe QUALITY MANAGEMENT DOCUMENT OMCL Network of the Council of Europe QUALITY MANAGEMENT DOCUMENT PA/PH/OMCL (06) 72 2R (FORM/158-Rev.02) STANDARD AIDE-MEMOIRE FOR THE MJA/MJV OF OMCLs Full document title and reference Document type

More information

Micro Plastics, Inc. Quality Manual

Micro Plastics, Inc. Quality Manual ISO 9001:2008 11 Industry Lane Flippin, Arkansas 72634 QM-001-2008-F Page 2 of 39 Introduction Micro Plastics, Inc. developed and implemented a Quality Management System in order to document the company

More information

Revision Date Author Description of change. 10 07Jun13 Mark Benton Removed Admin. Manager from approval

Revision Date Author Description of change. 10 07Jun13 Mark Benton Removed Admin. Manager from approval Page 2 of 15 Document Revision History Revision Date Author Description of change 10 07Jun13 Mark Benton Removed Admin. Manager from approval 12Feb13 Mark Benton 08 01Oct12 Mark Benton 07 8/30/2012 Refer

More information

Control No: QQM-02 Title: Quality Management Systems Manual Revision 10 07/08/2010 ISO 9001:2008 Page: 1 of 22

Control No: QQM-02 Title: Quality Management Systems Manual Revision 10 07/08/2010 ISO 9001:2008 Page: 1 of 22 ISO 9001:2008 Page: 1 of 22 Central Technologies has developed a Quality Management System, and the associated procedures and work instructions, to be compliant to ISO 9001:2008. Utilizing this Quality

More information

The Prophotonix (UK) Ltd Quality manual

The Prophotonix (UK) Ltd Quality manual The Prophotonix (UK) Ltd Quality manual Date: March 2014 Revision: D Sparrow lane, Hatfield Broad Oak, Herts, UK, CM22 7BA Tel: +44 (0)1279 717170 Fax: +44 (0)1279 717171 e-mail: info@prophotonix.com Page

More information

The President of Inductors Inc. is the senior executive responsible for operations.

The President of Inductors Inc. is the senior executive responsible for operations. Title: Quality Management System Manual Page: 1 of 20 INTRODUCTION Inductors Inc., founded in 1991, specializes in the distribution of inductive components, including but not limited to standard and custom

More information

FMC Technologies Measurement Solutions Inc.

FMC Technologies Measurement Solutions Inc. Table of Contents 1 Revision History... 4 2 Company... 5 2.1 Introduction... 5 2.2 Quality Policy... 6 2.3 Quality Organization... 6 2.4 Company Processes... 7 3 Scope and Exclusions... 8 3.1 Scope...

More information

QUALITY MANAGEMENT SYSTEM REQUIREMENTS General Requirements. Documentation Requirements. General. Quality Manual. Control of Documents

QUALITY MANAGEMENT SYSTEM REQUIREMENTS General Requirements. Documentation Requirements. General. Quality Manual. Control of Documents Chapter j 38 Self Assessment 729 QUALITY MANAGEMENT SYSTEM REQUIREMENTS General Requirements 1. Establishing and implementing a documented quality management system 2. Implementing a documented quality

More information

ISO-9001:2000 Quality Management Systems

ISO-9001:2000 Quality Management Systems ISO-9001:2000 Quality Management Systems REQUIREMENTS 10/10/2003 ISO-9001:2000 Requirements 1 Process Based Approach C U S MANAGEMENT RESPONSIBILITY RESOURCE MANAGEMENT C U S T O M Requirements PRODUCT

More information

ISO 9001:2000 AUDIT CHECKLIST

ISO 9001:2000 AUDIT CHECKLIST ISO 9001:2000 AUDIT CHECKLIST No. Question Proc. Ref. Comments 4 Quality Management System 4.1 General Requirements 1 Has the organization established, documented, implemented and maintained a quality

More information

QUALITY MANUAL 3 KENDRICK ROAD WAREHAM, MA 02571 508-295-9591 FAX 508-295-6752

QUALITY MANUAL 3 KENDRICK ROAD WAREHAM, MA 02571 508-295-9591 FAX 508-295-6752 QUALITY MANUAL 3 KENDRICK ROAD WAREHAM, MA 02571 508-295-9591 FAX 508-295-6752 Section 1. REVISION STATUS Revision 01 Initial Issue 02/13/95 Revision 02 ECO No.Q-0032 05/07/96 Revision 03 ECO No.97171

More information

Quality Management System Manual

Quality Management System Manual Quality Management System Manual Assurance ISO / AS Manual Quality Management System EXCEEDING ALL EXPECTATIONS Since our inception in 1965, Swiss-Tech has supplied the medical, aerospace, hydraulic, electronic

More information

Quality Management System Manual

Quality Management System Manual Quality Management System Manual This manual has been reviewed and approved for use by: Jack Zazulak President, Aurora Machine Limited March 07, 2011 Date - Copyright Notice - This document is the exclusive

More information

ONTIC UK SUPPLIER QUALITY SURVEY

ONTIC UK SUPPLIER QUALITY SURVEY MAIL-IN / ONSITE This report is intended to furnish data relative to the Suppliers capability to control the quality of supplies and services furnished to Ontic UK. Please complete this Survey and return

More information

Row Manufacturing Inc. Quality Manual ISO 9001:2008

Row Manufacturing Inc. Quality Manual ISO 9001:2008 Row Manufacturing Inc. Quality Manual ISO 9001:2008 Row Manufacturing 210 Durham Drive Athens, Alabama 35611 Phone:256.232.4151 Fax:256.232.4133 Page 2 of 33 This Page intentionally left Blank Page 3 of

More information

Uncontrolled Document

Uncontrolled Document SOUTHWEST RESEARCH INSTITUTE QUALITY SYSTEM MANUAL July 2015 Revision 5 Quality System Manual Page iii TABLE OF CONTENTS 1.0 PURPOSE... 1 2.0 SCOPE... 1 3.0 TERMS AND DEFINITIONS... 2 4.0 QUALITY MANAGEMENT

More information

QUALITY ASSURANCE MANUAL JPM OF MISSISSIPPI, INC.

QUALITY ASSURANCE MANUAL JPM OF MISSISSIPPI, INC. QUALITY ASSURANCE MANUAL JPM OF MISSISSIPPI, INC. Hattiesburg, MS Revision E 01/19/11 Revised to ISO 9001:2008 on July 9, 2009 JPM OF MISSISSIPPI, INC. MANAGEMENT QUALITY POLICY It is the goal of JPM of

More information

Quality Manual. UK Wide Security Solutions Ltd. 1 QM-001 Quality Manual Issue 1. January 1, 2011

Quality Manual. UK Wide Security Solutions Ltd. 1 QM-001 Quality Manual Issue 1. January 1, 2011 Quality Manual 1 QM-001 Quality Manual Issue 1 January 1, 2011 This document is uncontrolled when printed. Please verify with Quality Management Representative 16 Dukes Close, West Way, Walworth Industrial

More information

Quality Management System MANUAL. SDIX, LLC Headquarters: 111 Pencader Drive Newark, Delaware 19702

Quality Management System MANUAL. SDIX, LLC Headquarters: 111 Pencader Drive Newark, Delaware 19702 Quality Management System MANUAL SDIX, LLC Headquarters: 111 Pencader Drive Newark, Delaware 19702 Doc. No. G5500 Rev. 9.2 Status : APPROVED Effective: 9/25/2015 Page 2 of 23 Quality Manual Table of Contents

More information

Cartel Electronics. AS 9100 Quality Systems Manual

Cartel Electronics. AS 9100 Quality Systems Manual Cartel Electronics AS 9100 Quality Systems Manual 1900 C Petra Lane Placentia, California 92870 Introduction Cartel Electronics, as a global supplier to the aviation, space, and space industries, has developed

More information

This Business Management System Manual is based on ISO 9001:2008 requirements

This Business Management System Manual is based on ISO 9001:2008 requirements Page 1 of 19 (Formerly: Quality Management System Manual) When the ISO 9001:2008 standard is identifying the Quality Manual or Quality Management System, Turbonetics is representing this requirement with

More information

DNV GL Assessment Checklist ISO 9001:2015

DNV GL Assessment Checklist ISO 9001:2015 DNV GL Assessment Checklist ISO 9001:2015 Rev 0 - December 2015 4 Context of the Organization No. Question Proc. Ref. Comments 4.1 Understanding the Organization and its context 1 Has the organization

More information

EPA NATIONAL LEAD LABORATORY ACCREDITATION PROGRAM. LABORATORY QUALITY SYSTEM REQUIREMENTS (LQSR) REVISION 3.0 (November 05, 2007)

EPA NATIONAL LEAD LABORATORY ACCREDITATION PROGRAM. LABORATORY QUALITY SYSTEM REQUIREMENTS (LQSR) REVISION 3.0 (November 05, 2007) EPA NATIONAL LEAD LABORATORY ACCREDITATION PROGRAM LABORATORY QUALITY SYSTEM REQUIREMENTS (LQSR) REVISION 3.0 (November 05, 2007) The requirements in this document apply to all lead testing laboratories

More information

Quality Management System MANUAL. SDIX, LLC Headquarters: 111 Pencader Drive Newark, Delaware 19702

Quality Management System MANUAL. SDIX, LLC Headquarters: 111 Pencader Drive Newark, Delaware 19702 Quality Management System MANUAL SDIX, LLC Headquarters: 111 Pencader Drive Newark, Delaware 19702 Doc. No. G5500 Rev. 9.1 Status : APPROVED Effective: 12/11/2014 Page 2 of 23 Quality Manual Table of Contents

More information

Quality Management System Manual

Quality Management System Manual Effective Date: 03/08/2011 Page: 1 of 17 Quality Management System Manual Thomas C. West Eric Weagle Stephen Oliver President ISO Management General Manager Representative Effective Date: 03/08/2011 Page:

More information

Surgi Manufacturing Quality Manual

Surgi Manufacturing Quality Manual Surgi Manufacturing Page 1 of 18 Approvals: QA: Eng. Mgt. : A Date: 18Aug98 1. Introduction... 4 1.1 Scope... 4 1.2 Purpose... 4 1.3 Authority... 4 1.4 Issue of the Manual... 4 1.5 Amendments... 4 1.6

More information

Checklist. Standard for Medical Laboratory

Checklist. Standard for Medical Laboratory Checklist Standard for Medical Laboratory Name of hospital..name of Laboratory..... Name. Position / Title...... DD/MM/YY.Revision... 1. Organization and Management 1. Laboratory shall have the organizational

More information

Quality Manual ALABAMA RESEARCH & DEVELOPMENT. This Quality Manual complies with the Requirements of ISO 9001:2008.

Quality Manual ALABAMA RESEARCH & DEVELOPMENT. This Quality Manual complies with the Requirements of ISO 9001:2008. ALABAMA RESEARCH & DEVELOPMENT This complies with the Requirements of ISO 9001:2008. Prepared By: Phyllis Olsen Release Date: 03/19/09 Quality Policy & Objectives s quality policy is to achieve sustained,

More information

Quality Manual Printed copy valid for 24 hours from time of printing unless stamped CONTROLLED COPY in red. Page

Quality Manual Printed copy valid for 24 hours from time of printing unless stamped CONTROLLED COPY in red. Page Quality Manual Page 1 of 20 Change Log Document Revision Date Description of Change 15/04/09 Initial Release Page 2 of 20 1.0 Scope and Exclusions Scope This Quality Manual contains policies that have

More information

QUALITY MANAGEMENT SYSTEM Corporate

QUALITY MANAGEMENT SYSTEM Corporate Page 1 of 12 4 Quality Management System 4.1 General Requirements The Peerless Pump Quality Management System shall include: Documented statements of a quality policy and of quality objectives; A quality

More information

14620 Henry Road Houston, Texas 77060 PH: 281-447-3980 FX: 281-447-3988. WEB: www.texasinternational.com QUALITY MANUAL

14620 Henry Road Houston, Texas 77060 PH: 281-447-3980 FX: 281-447-3988. WEB: www.texasinternational.com QUALITY MANUAL 14620 Henry Road Houston, Texas 77060 PH: 281-447-3980 FX: 281-447-3988 WEB: www.texasinternational.com QUALITY MANUAL ISO 9001:2008 API Spec Q1, 9th Edition API Spec 8C 5 Th Edition MANUAL NUMBER: Electronic

More information

ED FAGAN INC. QUALITY SYSTEM MANUAL

ED FAGAN INC. QUALITY SYSTEM MANUAL ED FAGAN INC. QUALITY SYSTEM MANUAL APPROVED BY: Ed Fagan President ED FAGAN INC. January 13, 2010 TABLE OF CONTENTS 1. PURPOSE AND SCOPE 2 2. PRODUCTS, SERVICES AND CAPABILITIES 2 3. REVISION HISTORY

More information

Vigilant Security Services UK Ltd Quality Manual

Vigilant Security Services UK Ltd Quality Manual Quality Manual Date: 11 th March, 2014 Issue: 5 Review Date: 10 th March 2015 VSS-COM-PRO-001 SCOPE This Quality Manual specifies the requirements for the Quality Management System of Vigilant Security

More information

Quality Manual. This Quality Manual complies with the Requirements of ISO 9001:2008 and ISO/IEC 80079-34, Explosive Atmospheres - Edition 1.

Quality Manual. This Quality Manual complies with the Requirements of ISO 9001:2008 and ISO/IEC 80079-34, Explosive Atmospheres - Edition 1. This complies with the Requirements of ISO 9001:2008 and ISO/IEC 80079-34, Explosive Atmospheres - Edition 1.0 2011-04 Prepared By: Phyllis Olsen Release Date: 10/28/15 Certificate No: CERT-08776-2006-AQ-HOU-RvA

More information

QUALITY OPERATING PROCEDURE QOP-00-02 QUALITY ASSURANCE SYSTEM MANUAL

QUALITY OPERATING PROCEDURE QOP-00-02 QUALITY ASSURANCE SYSTEM MANUAL PAGE 1 OF 40 QUALITY Note: The revision level of this document and any referenced documents must be verified for latest issue before use QOP-00-02 TITLE QUALITY ASSURANCE SYSTEM MANUAL APPROVALS DATE REVISIONS

More information

0. 0 TABLE OF CONTENTS

0. 0 TABLE OF CONTENTS QUALITY MANUAL Conforming to ISO 9001:2000 0. 0 TABLE OF CONTENTS Section Description ISO 9001 Clause Page 0 TABLE OF CONTENTS n/a 2 1 PIMA VALVE, INC. DESCRIPTION n/a 3 2 QUALITY MANUAL DESCRIPTION 4.2.2

More information

ISO 9001:2000 Gap Analysis Checklist

ISO 9001:2000 Gap Analysis Checklist ISO 9001:2000 Gap Analysis Checklist Type: Assessor: ISO 9001 REQUIREMENTS STATUS ACTION/COMMENTS 4 Quality Management System 4.1 General Requirements Processes needed for the quality management system

More information

ISO 9001 : 2008 QUALITY MANAGEMENT SYSTEM AUDIT CHECK LIST INTRODUCTION

ISO 9001 : 2008 QUALITY MANAGEMENT SYSTEM AUDIT CHECK LIST INTRODUCTION INTRODUCTION What auditors should look for: the items listed in these headings that the ISO requirement is met that the requirement is met in the manner described in the organization's documentation Page

More information

NIST HANDBOOK 150-5 CHECKLIST CONSTRUCTION MATERIALS TESTING

NIST HANDBOOK 150-5 CHECKLIST CONSTRUCTION MATERIALS TESTING NIST HANDBOOK 150-5 CHECKLIST CONSTRUCTION MATERIALS TESTING Instructions to the Assessor: This checklist addresses specific accreditation criteria prescribed in NIST Handbook 150-5, Construction Materials

More information

SUPPLIER QUALITY MANAGEMENT SYSTEM QUESTIONNAIRE

SUPPLIER QUALITY MANAGEMENT SYSTEM QUESTIONNAIRE Company Name Street Address City, State, Zip code Phone Number Fax Company Website Email Address ORGANIZATION NAME PHONE NUMBER EMAIL ADDRESS President/CEO General Manager Engineering Manager Production

More information

ISO 9001:2008 Quality Manual Clause 3.7.4

ISO 9001:2008 Quality Manual Clause 3.7.4 ISO 9001:2008 Quality Manual Clause 3.7.4 Strode Park Foundation for People with Disabilities Approvals The signatures below certify that this Quality Manual has been reviewed and accepted, and demonstrates

More information

South Coast Air Quality Management District

South Coast Air Quality Management District South Coast Air Quality Management District Laboratory Approval Program Administrative, Operational and Technical Requirements November 2015 Direct Inquiries to: Laboratory Approval Program Coordinator

More information

Company Quality Manual Document No. QM Rev 0. 0 John Rickey Initial Release. Controlled Copy Stamp. authorized signature

Company Quality Manual Document No. QM Rev 0. 0 John Rickey Initial Release. Controlled Copy Stamp. authorized signature Far West Technology, Inc. ISO 9001 Quality Manual Document No.: QM Revision: 0 Issue Date: 27 August 1997 Approval Signatures President/CEO Executive Vice President Vice President/CFO Change Record Rev

More information

ALL PRODUCTS MFG & SUPPLY

ALL PRODUCTS MFG & SUPPLY ALL PRODUCTS MFG & SUPPLY 618 ANDERSON DRIVE ROMEOVILLE, IL 60446 PHONE: 877-255-8700 FAX: 877-255-8701 WWW. APGASKET.COM QUALITY MANAGEMENT SYSTEM MANUAL DATE: 11/20/12 REVISION 9.1 UNCONTROLLED COPY

More information

Quality Management System General

Quality Management System General Audit Date: Quality Management System General Requirement: 4.1 and 4.2.2-QMS General Verify Scope Comments/Evidence/Findings: Verify the Exclusions is applicable and justified How are the processes in

More information

Camar Aircraft Products Co. QUALITY MANUAL Revision D

Camar Aircraft Products Co. QUALITY MANUAL Revision D QUALITY MANUAL Revision D Gujll'y Manual Introduction The purpose of this manual is to describe the Quality Assurance Program implemented by Camar Aircraft Products Co. (hereafter referred to as C.A.P.C.)

More information

CHECKLIST ISO/IEC 17021:2011 Conformity Assessment Requirements for Bodies Providing Audit and Certification of Management Systems

CHECKLIST ISO/IEC 17021:2011 Conformity Assessment Requirements for Bodies Providing Audit and Certification of Management Systems Date(s) of Evaluation: CHECKLIST ISO/IEC 17021:2011 Conformity Assessment Requirements for Bodies Providing Audit and Certification of Management Systems Assessor(s) & Observer(s): Organization: Area/Field

More information

Table of Contents 1. SCOPE... 3 2. APPLICABLE DOCUMENTS... 4 3. TERMS AND DEFINITIONS... 4 4. QUALITY MANAGEMENT SYSTEM...4-8

Table of Contents 1. SCOPE... 3 2. APPLICABLE DOCUMENTS... 4 3. TERMS AND DEFINITIONS... 4 4. QUALITY MANAGEMENT SYSTEM...4-8 Table of Contents 1. SCOPE... 3 2. APPLICABLE DOCUMENTS... 4 3. TERMS AND DEFINITIONS... 4 4. QUALITY MANAGEMENT SYSTEM...4-8 5. MANAGEMENT RESPONSIBILITY...8-9 6. RESOURCE MANAGEMENT... 10 7. PRODUCT

More information

QUALITY MANAGEMENT SYSTEM (QMS) MANUAL

QUALITY MANAGEMENT SYSTEM (QMS) MANUAL QUALITY MANAGEMENT SYSTEM (QMS) MANUAL This document and the data contained herein are the property of ISOLINK, and shall not, without prior written permission, be reproduced or used for any unintended

More information

CP14 ISSUE 5 DATED 1 st OCTOBER 2015 BINDT Audit Procedure Conformity Assessment and Certification/Verification of Management Systems

CP14 ISSUE 5 DATED 1 st OCTOBER 2015 BINDT Audit Procedure Conformity Assessment and Certification/Verification of Management Systems Certification Services Division Newton Building, St George s Avenue Northampton, NN2 6JB United Kingdom Tel: +44(0)1604-893-811. Fax: +44(0)1604-893-868. E-mail: pcn@bindt.org CP14 ISSUE 5 DATED 1 st OCTOBER

More information

Specialties Manufacturing. Talladega Castings & Machine Co., Inc. ISO 9001:2008. Quality Manual

Specialties Manufacturing. Talladega Castings & Machine Co., Inc. ISO 9001:2008. Quality Manual Specialties Manufacturing Talladega Castings & Machine Co., Inc. ISO 9001:2008 This document is the property of TMS and may not be reproduced, wholly, or in part, without the express consent of TMS. Rev.

More information

ISO 9001 (2000) QUALITY MANAGEMENT SYSTEM ASSESSMENT REPORT SUPPLIER/ SUBCONTRACTOR

ISO 9001 (2000) QUALITY MANAGEMENT SYSTEM ASSESSMENT REPORT SUPPLIER/ SUBCONTRACTOR Page 1 of 20 ISO 9001 (2000) QUALITY MANAGEMENT SYSTEM ASSESSMENT REPORT SUPPLIER/ SUBCONTRACTOR SUPPLIER/ SUBCONTRACTOR NAME: ADDRESS: CITY AND STATE: ZIP CODE: SUPPLIER/MANUFACTURER NO PHONE: DIVISION:

More information

ISO 9001: 2008 Construction Quality Management System Sample - Selected pages (not a complete plan)

ISO 9001: 2008 Construction Quality Management System Sample - Selected pages (not a complete plan) ISO 9001: 2008 Construction Quality Management System Sample - Selected pages (not a complete plan) Part 1: Project-Specific Quality Plan Part 2: Company Quality Manual Part 3: Submittal Forms Part 4:

More information

ISO 9001:2008 Quality Management System Requirements (Third Revision)

ISO 9001:2008 Quality Management System Requirements (Third Revision) ISO 9001:2008 Quality Management System Requirements (Third Revision) Contents Page 1 Scope 1 1.1 General. 1 1.2 Application.. 1 2 Normative references.. 1 3 Terms and definitions. 1 4 Quality management

More information

Quality Systems Manual

Quality Systems Manual Quality Systems Manual This manual was developed to support ISO 9001 elements Revision Description of Change Author Effective Date 5-28-02 Initial Release Support ISO 9001: 2000 L. Hook 5-28-02 7-01-02

More information

AS 9100 Rev C Quality Management System Manual. B&A Engineering Systems, Inc. 3554 Business Park Drive, Suite A-1 Costa Mesa, CA 92626

AS 9100 Rev C Quality Management System Manual. B&A Engineering Systems, Inc. 3554 Business Park Drive, Suite A-1 Costa Mesa, CA 92626 AS 9100 Rev C Quality Management System Manual B&A Engineering Systems, Inc. 3554 Business Park Drive, Suite A-1 Costa Mesa, CA 92626 Doc. No. AS9100C Rev E Effective Date: 01 JAN 2013 Page 2 of 45 CONTROLLED

More information

Contents. Management Policy Manual SEM USA Page 2 of 12

Contents. Management Policy Manual SEM USA Page 2 of 12 SEM USA Page 2 of 12 Contents 1. The Schneider Electric Motion USA Management Policy... 3 2. PROCESS INTERACTION... 4 3. COMPANY OBJECTIVES:... 5 4. MANAGEMENT SYSTEM... 6 4.1. General Requirements...

More information

QUALITY MANUAL ISO 9001:2015

QUALITY MANUAL ISO 9001:2015 Page 1 of 22 QUALITY MANUAL ISO 9001:2015 Quality Management System Page 1 of 22 Page 2 of 22 Sean Duclos Owner Revision History Date Change Notice Change Description 11/02/2015 1001 Original Release to

More information

How To Manage A Quality Management System

How To Manage A Quality Management System Quality Management System Requirements for the Suppliers Of Arçelik A.Ş. Rev : 0.1 Date of issue : September 2005-1/23- -2/23- 0. INTRODUCTION... 5 0.1. GENERAL... 5 1. SCOPE... 5 1.1. GENERAL... 5 1.2.

More information

Turbo Resources International Quality Procedure

Turbo Resources International Quality Procedure TURBO RESOURCES INTERNATIONAL QUALITY MANAGEMENT SYSTEM MANUAL APPROVALS: Revision : 46 Page : 1 of 53 TABLE OF CONTENTS INTRODUCTION 3 1. SCOPE 4 1.1 GENERAL 4 1.2 APPLICATION 5 2. NORMATIVE REFERENCE

More information

THERMAL INSULATION MATERIALS

THERMAL INSULATION MATERIALS NIST HANDBOOK 150-15 2006 Edition National Voluntary Laboratory Accreditation Program THERMAL INSULATION MATERIALS Lawrence I. Knab National Voluntary Laboratory Accreditation Program Standards Services

More information

Internal Quality Management System Audit Checklist (ISO9001:2015) Q# ISO 9001:2015 Clause Audit Question Audit Evidence 4 Context of the Organization

Internal Quality Management System Audit Checklist (ISO9001:2015) Q# ISO 9001:2015 Clause Audit Question Audit Evidence 4 Context of the Organization Internal Quality Management System Audit Checklist (ISO9001:2015) Q# ISO 9001:2015 Clause Audit Question Audit Evidence 4 Context of the Organization 4.1 Understanding the organization and its context

More information

G & R Labs. Quality Assurance Manual. G&R Labs. 2996 Scott Boulevard Santa Clara CA 95054. Light Meters and Calibration

G & R Labs. Quality Assurance Manual. G&R Labs. 2996 Scott Boulevard Santa Clara CA 95054. Light Meters and Calibration G & R Labs Light Meters and Calibration Quality Assurance Manual G&R Labs 2996 Scott Boulevard Santa Clara CA 95054 QM01 QUALITY MANUAL ISO9001:2008 Manual Contents QM 01 Manual Contents 2 QM 02 Copy Holder

More information

1 For more information T: +1.847.664.1499 / E: DAP@ul.com / W: ul.com/dap

1 For more information T: +1.847.664.1499 / E: DAP@ul.com / W: ul.com/dap DATA ACCEPTANCE PROGRAM UL Client Test Data Program Investigations of products by UL typically involve the testing of product samples. While UL maintains extensive facilities for these purposes, customers

More information

Quality System Manual

Quality System Manual Quality System Manual Document: QM Issue: 3 Revision: 1 Date: July 24, 2014 General Introduction ISS: 3 REV: 1 Page: 2 of 56 Section 1.2 Document Revision Page REV REV DETAILS LEVEL DATE Page Para. DESCRIPTION

More information

Quality Management System Manual

Quality Management System Manual Quality Management System Manual 10V Gill Street Woburn, MA USA 01801 INTRODUCTION RL CONTROLS, LLC RL Controls, LLC is a privately held company headquartered in Woburn, MA, USA. RLC has more than 80 years

More information

EA IAF/ILAC Guidance. on the Application of ISO/IEC 17020:1998

EA IAF/ILAC Guidance. on the Application of ISO/IEC 17020:1998 Publication Reference EA IAF/ILAC-A4: 2004 EA IAF/ILAC Guidance on the Application of ISO/IEC 17020:1998 PURPOSE This guidance document is for ISO/IEC 17020: General Criteria for the operation of various

More information

CCD MARINE LTD QUALITY MANUAL PROCEDURE Q0.000. Date: Title. Revision: QUALITY MANUAL PROCEDURE Q0.000. 29 September 2014

CCD MARINE LTD QUALITY MANUAL PROCEDURE Q0.000. Date: Title. Revision: QUALITY MANUAL PROCEDURE Q0.000. 29 September 2014 Title: Quality Manual Uncontrolled if Hardcopy CCD MARINE LTD th Date: 29 September 2014 Doc Ref: Q0.000 Issued By: Sarah Leighton Rev No: 2 Title Revision: Date: QUALITY MANUAL PROCEDURE Q0.000 2 29 September

More information

INTEGRATED MANAGEMENT SYSTEM MANUAL IMS. Based on ISO 9001:2008 and ISO 14001:2004 Standards

INTEGRATED MANAGEMENT SYSTEM MANUAL IMS. Based on ISO 9001:2008 and ISO 14001:2004 Standards INTEGRATED MANAGEMENT SYSTEM MANUAL IMS Based on ISO 9001:2008 and ISO 14001:2004 Standards Approved by Robert Melani Issue Date 30 December 2009 Issued To Management Representative Controlled Y N Copy

More information

R103 - GENERAL REQUIREMENTS: PROFICIENCY TESTING FOR ISO/IEC 17025 LABORATORIES

R103 - GENERAL REQUIREMENTS: PROFICIENCY TESTING FOR ISO/IEC 17025 LABORATORIES Page 1 of 7 R103 - GENERAL REQUIREMENTS: PROFICIENCY TESTING FOR ISO/IEC 17025 November 2009 2009 by A2LA All rights reserved. No part of this document may be reproduced in any form or by any means without

More information

THE KOCOUR COMPANY 4800 S. St. Louis Avenue, Chicago, IL 60632

THE KOCOUR COMPANY 4800 S. St. Louis Avenue, Chicago, IL 60632 THE KOCOUR COMPANY 4800 S. St. Louis Avenue, Chicago, IL 60632 Metal Finishing Instrumentation, Equipment and Supplies ISO 9001: 2008 QUALITY MANAGEMENT MANUAL ISSUED: 03/01/02(REV. 0) REVISION NO: 4 DATE:

More information

AVNET Logistics & EM Americas. Quality Manual

AVNET Logistics & EM Americas. Quality Manual AVNET Logistics & EM Americas Quality Manual Avnet is committed to ensuring customer satisfaction while meeting all customer and applicable legal, statutory and regulatory requirements. This is accomplished

More information

MEAT GRADING AND CERTIFICATION BRANCH QUALITY MANUAL

MEAT GRADING AND CERTIFICATION BRANCH QUALITY MANUAL United States Department of Agriculture Marketing and Regulatory Programs Agricultural Marketing Service Livestock and Seed Program Meat Grading & Certification Branch MGC Instruction 800 May 9, 2005 Page

More information

Quality Manual. ISO/TS 16949:2009 Quality Management System. Sensing and Control

Quality Manual. ISO/TS 16949:2009 Quality Management System. Sensing and Control Sensing and Control ISO/TS 16949:2009 Quality Management System CORPORATE HEADQUARTERS: OPTEK Technology 1645 Wallace Drive Carrollton, TX 75006 MANUFACTURING: Optron de Mexico Avenue Rio Bravo #1551 Parque

More information

Supplier Quality Assurance

Supplier Quality Assurance Supplier Quality Assurance Preface We strive to continually improve our process performance by meeting quality objectives. It is imperative that our suppliers operate under the zero defects and 100% on

More information