ACE BUSINESS TRAVEL INSURANCE

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1 ACCIDENT & HEALTH ACE BUSINESS TRAVEL INSURANCE LOCAL EXPERTS, GLOBAL COVER

2 Why choose ACE? A new and improved policy with broad coverage and a host of additional benefits Expert service from local underwriting and claims personnel Access to ACE Assistance and red24 for medical, travel and security advice and assistance services A truly global network of expertise and servicing capability Access to the e*placement online insurance solution 00

3 One of the greatest challenges for any company is managing the risk of employees who are travelling on business that become sick, suffer a serious injury or find themselves in a potentially dangerous situation. Those risks are amplified if the company s employees are travelling abroad and require swift evacuation from a politically unstable region or a country where the medical facilities are inadequate. Frequent international travel is an obvious reason to take out Business Travel Insurance but domestic travel is more common. It s on these local trips that travellers often run into problems with delayed flights and lost baggage. ACE Business Travel Insurance provides coverage for the common risks that staff encounter on interstate trips, along with the complex exposures that arise when employees travel to all corners of the globe. Our comprehensive policy is supported by a team of medical, travel and crisis management specialists who are available to assist 24/7 when the unthinkable occurs. Covered travellers can access these support services anywhere in the world. Local Experts ACE has a team of A&H underwriters based in five state capitals. They focus on high value relationship management and efficient account underwriting, always working toward the needs of our mutual clients. In addition to the branch underwriting teams, ACE has a centralised A&H underwriting unit to manage the transactional functions associated with our e*placement online insurance platform. This unit ensures exemplary service levels are delivered to our broker partners. ACE s local A&H claims team was recently expanded to enable the management of all business travel claims adjudications. Based in North Sydney, the team liaises with brokers and clients to achieve swift and satisfactory outcomes that are the hallmark of a proactive and quality claims service. The local claims team also adjudicate on all intermediated personal accident, expatriate and inpatriate policy claims. Policy Highlights Following a strategic review that considered client needs, broker feedback and increased claim complexity, ACE has launched a new Business Travel Insurance policy. Highlights of the policy include: The general age exclusion has been removed, offering a level of cover to people of all ages Unlimited loss of deposits and cancellation cover for business trips An automatic extension for incidental private travel and directors & executives private travel An online portal and smartphone app allowing policyholders and their employees to access travel security and safety information, both pre-travel and while on a business trip Ground support from specialist security personnel and/or evacuation assistance in the event of civil unrest, natural disaster or a terrorism incident An additional lump sum benefit payable if a covered persons dies as a result of a specified sickness, such as a heart attack or stroke, while on a business trip 03

4 ACE BUSINESS TRAVEL INSURANCE Key Features and Benefits Personal Accident and Sickness Accidental death benefit Lump sum payments for disablement as a result of injury Loss of income benefits Benefits for surgery, broken bones and dental Lump sum payable if a covered person dies as a result of a specified sickness Daily benefits for covered persons who are in a coma as a result of an injury Home and vehicle modification benefit as result of a PTD, paraplegia or quadriplegia Dependent child and orphaned child benefits for children survived by a covered person who dies as result of an injury Cash advancement to the executor of the estate if a covered person dies as result of an injury Kidnap and Ransom/Extortion Reimbursement of extortion or ransom money Reimbursement of expenses associated with contracting security consultants to assist with a kidnap event Trauma counseling for a kidnap victim Hijack and Detention Daily benefit for covered persons forcibly detained as a result of a hijack Legal costs incurred as a result of being detained Medical, Evacuation and Additional Expenses Medical, evacuation and additional expenses incurred outside the covered person s country of residence Emergency dental treatment as a result of injury or to resolve on acute and unexpected onset of pain Travel expenses for 2 people known to the covered person who, due to an injury or sickness, are required to travel to or remain with the covered person on medical advice Ongoing medical expenses incurred after the covered person has returned to their country of residence Daily cash benefit for bed confinement greater than 48 hours Incidental hospital expenses such as telephone, television and newspapers Cover for HIV/AIDS if contracted as a result of an injury Trauma counseling for a victim of, or eyewitness to, a criminal act act such as sexual assault, rape, murder, violent robbery or an act of terrorism ACE Assistance and Security Advice Access to worldwide travel, medical and security assistance services including: 24/7 worldwide telephone assistance Access to advice on lost luggage, emergency travel arrangements and visa requirements Access to medical practitioners for advice and assistance on medical emergencies Medical repatriation Ground support or evacuation assistance Country intelligence reports including city guides, security issues, travel logistics, cultural factors and health advisories; alerts regarding significant events that may impact travel; Customised safety and security briefings for high risk regions Smart-phone app which provides country intelligence, daily news and travel alerts Cancellation and Disruption Covers unforeseeable circumstances such as: The unexpected death, injury or sickness of the covered person Serious injury or sickness to a close relative of the traveller The travellers residence or business suffering a major loss Loss of unrecoverable frequent flyer points Funeral, burial or cremation expenses including the costs incurred transporting mortal remains Cover is also provided for the expenses of a close relative to travel to and/or accompany a covered person s mortal remains home Additional pet boarding expenses if the covered person s return is delayed Missed transport connection or over booked flight 04

5 Key Features and Benefits (continued) Alternative Employee/Resumption of Assignment Expenses Costs incurred sending a substitute employee to complete the business of the covered person who cannot complete travel due to their death, injury, sickness, or any other unforeseen circumstance Costs incurred with the covered person re-commencing travel within 90 days of returning home as result of the above Baggage and Travel Documents Includes loss, theft of or damage to: Personal and business property Money and travel documents Electronic equipment Delayed or misdirected baggage If a covered person is hospitalised or evacuated and then separated from their belongings, the cost of returning their belongings is covered If the covered person s home is burgled while they are travelling, cover is provided for the excess payable under their home contents insurance policy Cash and business property is covered for 72-hours before and 72-hours after a business trip Personal Liability Coverage highlights Cover for the traveller s legal liability to pay damages in respect to an accident which results in: Injury to other people Loss of or damage to another person s property Legal expenses recoverable by the claimant and in the defense of a claim Daily benefit for covered persons who are required to attend court in connection with an event under this section Rental and Personal Vehicle Excess Excess payable due to a rental vehicle being stolen or damaged Excess payable due to a personal vehicle being involved in a collision Extra-Territorial Workers Compensation Rental vehicle excess cover for 24-hours before and 24-hours after a journey Towing fees not ordinarily covered as a result of damage that renders the vehicle undriveable. This also applies if the covered person suffers an injury or sickness which deems them unfit to drive. Benefits include cover for differences in workers compensation legislation entitlements for employees when traveling inter-state within Australia Political and Natural Disaster evacuation Expenses related to immediate evacuation because of war, civil unrest, political instability or a major natural disaster Specialist security services providing necessary assistance to covered persons due to a serious risk to their personal safety and/or security Search and Rescue Expenses Search and rescue expenses if a covered person is reported missing and requires the local authorities to initiate a search and rescue operation Note: The above benefits are subject to the terms, conditions, limits and exclusions as set out in the policy wording and product disclosure statement (PDS). 05

6 ACE BUSINESS TRAVEL INSURANCE e*placement e*placement is the online solution that ACE has developed for brokers to obtain instant and secure quotes on Business Travel Insurance. red24 Travel Security Advice and Assistance Dial and select Option 2 The system gives brokers the capability to bind, endorse and renew ACE Premium and ACE Elite Business Travel policies online in a matter of minutes. Additional benefits of using e*placement, include: competitive rates systematic solution from application to renewal no need for policy application forms to be completed and submitted 24-hour access that eradicates the need to wait for an underwriting response on standard risks policy documentation and schedules are issued instantaneously message board functionality creates a communication audit trail with your underwriter. ACE s full suite of Personal Accident and Sickness products are also available via e*placement. This includes Group, Individual, Voluntary Workers and Journey Accident policies. Assistance services When a company purchases ACE Business Travel Insurance, their employees are instantly covered by ACE Assistance and Security Advice. ACE Assistance Travel and Medical Assistance Dial and select Option 1 ACE Assistance supports the business traveller with a range of emergency medical advice and travel assistance services. A team of medical practitioners and travel specialists are available to assist 24 hours a day, 7 days per week. ACE has partnered with red24, a crisis management assistance company, to provide policyholders and covered travellers with a range of travel security services. This includes: immediate access to security experts for any security or safety concerns ground support and/or evacuation assistance in the event of civil unrest, natural disaster or a terrorist incident concerns about identity being compromised due to a data breach Note that these services can only be accessed if registered. Refer to the registration details in the PDS. About ACE ACE Group is one of the world s largest multiline property and casualty insurers. ACE, via acquisitions by its predecessor companies, has been present in Australia for over 50 years. ACE s operation in Australia (ACE Insurance Limited) provides specialised and customised coverages include Marine, Property, Liability, Energy, Professional Indemnity, Directors & Officers, Financial Institutions, Utilities as well as Accident & Health, for a broad client base, including many of the country s largest companies. More information can be found at 06

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8 CONTACT US ACE Insurance Limited ABN AFSL: Australia Head Office and New South Wales Branch The ACE Building 28 O Connell Street Sydney NSW 2000 Tel: (02) Fax: (02) Queensland Branch Level 27, 10 Eagle Street Brisbane QLD 4000 Tel: (07) Fax: (07) South Australia Branch Level 7, 147 Pirie Street Adelaide SA 5000 Tel: (08) Fax: (08) Victoria Branch Level 16, 600 Bourke Street Melbourne VIC 3000 Tel: (03) Fax: (03) Western Australia Branch Level 26, 44 St George s Terrace Perth WA 6000 Tel: (08) Fax: (08) Important Notes Any advice in this brochure is general only. Before acting on this advice, please consider your objectives, financial situation or needs. This brochure is intended to provide only a general description of the products and associated services offered by ACE Insurance Limited (ABN ). We recommend that a potential purchaser thoroughly examine any of our policy offerings and consult with an appropriate expert to be certain of the precise nature of its details. Potential purchasers should contact ACE or their broker and / or insurance agent for further advice ACE Group. Coverages underwritten by one or more companies of the ACE Group. Not all coverages available in all jurisdictions. ACE, ACE logo, and ACE insured are trademarks of ACE Limited. ACE