2014 Resident Satisfaction Survey Ranch Ehrlo Society, Residential Programs

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Evangeline Hopkins
8 years ago
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1 2014 Resident Satisfaction Survey Ranch Ehrlo Society, Residential Programs As part of Ranch Ehrlo Society s ongoing commitment to quality improvement, the annual Resident Feedback Survey is completed every spring. Resident feedback provides the agency with an opportunity to understand the residents satisfaction with a variety of programs and services they receive. Specifically, resident feedback is used to identify areas of strength and good practice, as well as areas that require improvement within the agency. In April and May of 2014, residents residing in Regina, Pilot Butte, Corman Park, Prince Albert and Buckland had the opportunity to share their thoughts and feelings about living at the Ranch. The Ranch contracted an external interviewer to meet with each resident individually in order to gather resident views about the quality of residential treatment services and programming at the agency. The data was analyzed and compiled in a report void of any identifying information Survey Results In 2014, 193 residents voluntarily participated in the verbal interview process. This is a slight decrease from 2013 (202), but similar to other years. A basic description of survey participants is as follows: Southern Programs Northern Programs Male Female 16 & under 17 and older 149 residents 44 residents Program Comfort and Safety The majority of residents report feeling safe (84%) and comfortable (75%) in their living environment, with 77% saying they have time to relax. These results are encouraging as there is an increase in the percentage of residents responding favourably to items in this area compared to the averages for the previous 3 years. Of particular importance is the 6% increase in the percentage of residents reporting they feel safe this year compared to previous years.

Specifically, resident feedback is used to identify areas of strength and good practice, as well as areas that require improvement within the agency.

2 Activities and Programming The majority of residents enjoy the planned activities in the community (83%) and there are notable increases this year in the percentage of residents who participate in traditional cultural activities (74%) and work projects (77%). Once again this year, residents report a lower level of satisfaction with opportunities to help plan activities in their group home than in previous years. This appears to be an area for ongoing quality improvement planning for individual programs. Staff Resident Interactions The vast majority of residents (90%) say they understand the expectations and rules within the group homes, while 81% believe the expectations are fair and reasonable. Overall, residents report a high level of satisfaction with their interactions with staff: 87% see staff as friendly, 86% believe staff care about them, and 72% feel comfortable talking to staff. It is especially positive to see 92% of residents report staff treat them with respect and 91% believe staff try to help them with their problems. These are both increases from previous years. Resident Resident Interactions 70% of residents believe that the other residents in the group home are friendly and 52% report that residents treat each other with respect. Both of these results are an increase over the 2012 results in the area of resident interactions.

Once again this year, residents report a lower level of satisfaction with opportunities to help plan activities in their group home than in previous years.

3 Family Involvement The majority of residents (72%) report having members involved in their life while they participate in treatment programming at Ranch Ehrlo and 64% talk to their family as much as they d like to, however, only 47% see their family members as much as they d like to. Encouraging family members to participate in residents treatment programming at Ranch Ehrlo is an area that proves to be challenging for some families given issues like distance and ability to travel. Medications There are a number of positive results in 2014 regarding resident feedback in the area of medication administration. 65% of residents who participated in the survey process report being on medication(s). This represents a 5% decrease from last year. Of the residents that are prescribed medication(s), 76% understand why they are on medications, which is a 6% increase from Nearly 97% of residents report that staff members ensure that residents medications(s) are being administered at the proper time(s), a 17% increase from Overall, 74% of residents believe the medications they are taking are helping them. This is the same as last year. Treatment Programming In terms of treatment planning and programming, 73% of residents report they help plan their treatment goals, while 73% believe that working on these goals helps them with their problems. The majority of residents (78%) perceive staff members as helping them to achieve their treatment goals. Despite these results, almost 25% of residents do not find the treatment groups helpful, and only 40% of residents report they would return to the Ranch if they were having problems again. 61% of residents report they have a fair amount of time to meet with their Caseworker of Clinical Support Leader and 76% report having a fair amount of time to meet with their Unit Managers. An area of ongoing dissatisfaction for residents is with the amount of time they are able to meet with their case managers. Only 39% of residents report satisfaction in this regard. Of particular concern is that 24% of residents report Never when asked if they have a fair amount of time with their case manager. This appears to be an area requiring follow up and quality improvement planning. The overall results for resident perspectives on the effectiveness of treatment programming are very encouraging. In summary, the majority of residents (82%) understand why they are living at the Ranch.

Encouraging family members to participate in residents treatment programming at Ranch Ehrlo is an area that proves to be challenging for some families given issues like distance and ability to travel.

4 When asked how well the Ranch has helped them to deal with their problems, 34% responded Excellent (+5% from 2012), 21% reported Very Good, and another 26% responded Good. Only 8 residents or 4% said Poor. These results are consistent with 85% of residents reporting overall satisfaction with the programs and services at Ranch Ehrlo Society. If you would like further information pertaining to the Resident Survey process or any of the above information, please contact: David Rivers, Senior Director of Quality Improvement, Phone: (306) , david.rivers@ranchehrlo.ca

These results are consistent with 85% of residents reporting overall satisfaction with the programs and services at Ranch Ehrlo Society.

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