Global Help Desk Outsourcing Market

Transcription

1 Brochure More information from Global Help Desk Outsourcing Market Description: About Helpdesk Outsourcing Helpdesk outsourcing refers to the process of engaging an external resource or service provider to provide technical support to employees and manage the same. It has gained in popularity over the past few years as firms are seeking to minimize in-house expenses. Apart from the inherent cost advantages, it can aid in enhancing the productivity within a short time because of a well-trained and continuously monitored workforce. Scalability in terms of handling of calls can also be ensured. These services are also providing a competitive edge to the SMBs that do not have the resources to build and maintain a technical help desk. The analysts forecast the Global Helpdesk Outsourcing market to grow at a CAGR of 5.7 percent over the period Covered in this Report The Global Helpdesk Outsourcing market can be segmented into two: Outsourced Level 1 and Level 2 Support Services and Outsourced Technical Helpdesk Support Services. The report also covers the End-user and Geographical segmentation of the Global Helpdesk Outsourcing market. The report, Global Helpdesk Outsourcing Market , has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and profile of key vendors operating in this market. Key Regions - Americas - APAC - EMEA Key Vendors - CSC - HCL Technologies - HP Enterprise Services - IBM - Qcom Outsourcing - Wipro Other Prominent Vendors - Atos - Attivasoft - CGI Group - Ciber - CompuCom - Dell - Dynasis - Fujitsu - Genpact - Getronics - Hudson Software - Inforonics Global Services - Iyogi - Kayako - Maintech - Northrop Grumman - Pomeroy - Stefanini - Support.com - TCS - TELUS International

2 - T-System - Unisys - Xerox Market drivers - Consumerization of IT - For a full, detailed list, view our report Market challenges - Risk of Data Security Breach - For a full, detailed list, view our report Market trends - Integration of Helpdesk with IT Management Software - For a full, detailed list, view our report Key Questions Answered in this Report - What will the market size be in 2019 and what will the growth rate be? - What are the key Market trends? - What is driving this market? - What are the challenges to market growth? - Who are the key vendors in this market space? - What are the market opportunities and threats faced by the key vendors? - What are the strengths and weaknesses of the key vendors? Contents: 01. Executive Summary 02. List of Abbreviations 03. Scope of the Report 03.1 Market overview 03.2 Product offerings 04. Market Research Methodology 04.1 Market research process 04.2 Research methodology 05. Introduction 06. Market Landscape 06.1 Market overview On-site services Remote dedicated help desk services Shared help desk services 06.2 Global help desk outsourcing market Market size and forecast 06.3 Five forces analysis 07. Market Segmentation by Service 07.1 Segmentation of global help desk outsourcing market by service 07.2 Global outsourced first and second-level help desk services Market size and forecast 07.3 Global outsourced technical support help desk services Market size and forecast 08. Market Segmentation by End-user 08.1 Global help desk outsourcing market by end-user 09. Geographical Segmentation 09.1 Segmentation of global help desk outsourcing market by geography 09.2 Help desk outsourcing market in APAC Market size and forecast 09.3 Help desk outsourcing market in EMEA Market size and forecast 09.4 Help desk outsourcing market in Americas Market size and forecast 10. Buying Criteria 11. Market Growth Drivers 12. Drivers and their Impact 13. Market Challenges

3 14. Impact of Drivers and Challenges 15. Market Trends 16. Trends and their Impact 17. Vendor Landscape 17.1 Competitive scenario Key news 17.2 Key vendors Other prominent vendors Atos AttivaSoft CGI Group Dynasis Getronics Hudson Software Inforonics Global Services iyogi Kayako Northrop Grumman Support.com TCS TELUS International T-Systems Unisys 18. Key Vendor Analysis 18.1 CSC Key facts Business overview Business segmentation by revenue Business segmentation by revenue 2012 and Geographical segmentation by revenue Business strategy Recent developments SWOT analysis 18.2 HCL Technologies Key facts Business overview Business segmentation by revenue Business segmentation by revenue 2012 and Geographical segmentation by revenue Business strategy Recent developments SWOT analysis 18.3 HP Enterprise Services Key facts Business overview Service segmentation SWOT analysis 18.4 IBM Key facts Business description Business segmentation Revenue segmentation by business segment Revenue segmentation by business operation Revenue comparison of business segments 2012 and Revenue segmentation by geography Business strategy Key developments SWOT analysis 18.5 Qcom Outsourcing Key facts Business overview Key technologies SWOT analysis

4 18.6 Wipro Key facts Business overview Revenue by business segmentation Revenue by business segmentation 2013 and Revenue by geographical segmentation Business strategy Recent developments SWOT analysis 19. Other Reports in this Series List of Exhibits: Exhibit 1: Market research methodology Exhibit 2: Market segmentation of global help desk outsourcing services Exhibit 3: Global help desk outsourcing market ($ billion) Exhibit 4: Segmentation of global help desk outsourcing market by service 2014 Exhibit 5: Segmentation of global help desk outsourcing market by service Exhibit 6: Global outsourced first and second-level help desk services ($ billion) Exhibit 7: Global outsourced technical support help desk services ($ billion) Exhibit 8: Projected impact on business and adoption rate by end-user Exhibit 9: Segmentation of global help desk outsourcing market by geography 2014 Exhibit 10: Segmentation of global help desk outsourcing market by geography Exhibit 11: Help desk outsourcing market in APAC ($ billion) Exhibit 12: Help desk outsourcing market in EMEA ($ billion) Exhibit 13: Help desk outsourcing market in Americas ($ billion) Exhibit 14: CSC: Business segmentation by revenue 2013 Exhibit 15: CSC: Business segmentation by revenue 2012 and 2013 ($ billion) Exhibit 16: CSC: Geographical segmentation by revenue 2013 Exhibit 17: HCL Technologies : Business segmentation by revenue 2013 Exhibit 18: HCL Technologies : Business segmentation by revenue 2012 and 2013 (US$ million) Exhibit 19: HCL Technologies: Geographical segmentation by revenue 2013 Exhibit 20: HP Enterprise Services: Service segmentation Exhibit 21: IBM: Business segmentation Exhibit 22: IBM: Revenue segmentation by business 2013 Exhibit 23: IBM: Revenue segmentation 2013 Exhibit 24: IBM: Revenue comparison of business segments 2012 and 2013 (US$ million) Exhibit 25: IBM: Revenue segmentation by geography 2013 Exhibit 26: Qcom outsourcing: Key technologies Exhibit 27: Wipro: Revenue by business segmentation 2014 Exhibit 28: Wipro: Revenue by business segmentation 2013 and 2014 (US$ billion) Exhibit 29: Wipro: Revenue by geographical segmentation 2014 Ordering: Order Online - Order by Fax - using the form below Order by Post - print the order form below and send to Research and Markets, Guinness Centre, Taylors Lane, Dublin 8, Ireland.

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