Risk Management and Claims Administration System (RMIS) RLI Number: R R1

Transcription

1 1. Provide an overview of the proposed RMIS to include all major features of claims Vendor is proposing two products, ivos and RiskConole, to meet the Vendor is proposing their Stars Enterprise application. Vendor is proposing their RiskEnvision 4.1 application, which includes: Vendor is proposing their Claims Manager application, a Vendor is proposing their Origami Risk application. Vendor is proposing their RiskVision, core programs and software tools, system. administration, property/locations proposed requirements of WebEnvision module, and comprehensive Insurance management to include COPE data this RLI. The following modules WICRS, for WC State EDI Claims Management tracking and reporting for both would be migrated to the and reporting, as one System. claims administration and Stars Enterprise platform: integrated solution. property/location management. Claims Mangement, FROI, Include a section that introduces CMS, Indemnity Benefits, the proposed firm(s) and Positive Pay, ACH, Security highlights any unique aspects of Groups, Location Structure, their skills, experience, tools, data Property Management conversion expertise and implementation approaches. values, Existing field labels and codes, Coverage specific screens. ivos is commercial off theshelf claims administration system used for Claims management, Security administration, Job scheduler, Audit trails, Vendor management, ivos Reporter, Business Rules, Diary system, Frm letters, ivos mail, Policy maintenance, Organizational hierarchy, Payments and reserves, Litigation tracking, Asset management, Case load management. Optional modules include: Integrated Laser Check Printing, Bank Positive Pay/Reconciliation, Document Imaging, VOS Express ( and Form letters), Disability Guidelines, NCCI Unit Stat Reporting, Loss recommendation Tracking, CMS Reporting. ASP model also allows Access Benchmarking and Analytics tools, Stars Audit tool, to claim functionality for Document Management and improved Data Interfacing, Business Intelligence reporting, Dynamic Dashboards. Can be locally hosted or vendor hosted on their ASP. Stars Enterprise will provide a test copy of the database if we opt to go with the ASP route. RiskEnvision can be deployed to support risk management and claims administration functions to include payment processing, reserve management, form letters and correspondence, policy management, diary, reporting and more. Partners with ETFile for document imaging, workflow and document management capabilities. RiskEnvison is browser based. Can be locally hosted or ASP. SQL or Oracle based database. Claims Manager has the following key features: Multiple lines of Business, User Access rights, Time Log/Diary/Alarms/Claim Notes, more than 85 user defined client dependent reference lists, Comprehensive reporting, Complete Document Depository, works with Crystal reports and SQL reporting, Exports to ISO, Check Writing and Electronic Accounts reconciliation, Policy Admin module. Vendor states JDi Data s Claims Manager System can be customized to accommodate all of the County s claims needs. Locally hosted. SQL based database. Origami Risk provides comprehensive functionality for claims administration and claims management. Key features include: Incident intake, Check writing, Letter merge, OSHA forms, EDI FROI/SROI and CMS, Reporting, Property and Location management, Dashboards, User system configuration and Security, Tasks and Contacts, Data Imports, Policies and Programs. System is browser based. Vendor Hosted via Amazon s cloud. SQL based database. Please see the attached vendor supplied solution overview for Origami Risk (8 pages) for an in depth overview. The configurable RiskVision system s key features for claim management include: Automatic Diary via calendar, Unlimited Notes, Auto Reserving by claim type, Code driven dropdown fields, Numerous searches, Link from claims to incidents, Audit trails for claim changes, File attachments to claims, Claim abstracts, Tracking Claim Litigation, Form letters, Data Imports, OSHA tracking, Auto payment schedules, Safety analysis info, Reporting, and Security. Vendor states they have designed software tools that enable them to configure the RiskVision system to meet our exact needs. System is browser based. Locally hosted.

2 Optional Interfaces include: Accounts Payable, Claim Intake, ISO Claim Search, Medical Bill review, Employee, Vendor. Please see the attached vendor supplied Solution Overview for Stars Enterprise edition (5 pages) Please see the attached vendor supplied Solution Overview for RiskEnvision solution (1 pages) for an indepth overview. Please see the attached vendor supplied Solution Overview for Claims Manager (4 pages) for an in depth overview. SQL or Oracle based database. for an in depth overview. ivos can be locally hosted or by AON via RIScloud. Please see the attached vendor supplied solution overview for RiskVision (7 pages) for an in depth overview. RiskConsole is a risk management information system used for Data Exchange, Property Risk management, and Reporting. Risk Console is only available via RIScloud. Both applications are browser based systems. 2. How many years has your firm been providing and supporting RMIS applications? Please see the attached vendor supplied Solution Overview for ivos (17 pages) and RiskConsole (4 pages) for an in depth overview. Vendor was established in 2003, though the ivos and RiskConsole parent companies (Valley Oak Systems and Risk Vendor has been providing technology solutions for over 20 years. Vendor became CS STARS LLC when Stars acquired Corporate Vendor responded over twenty years. Vendor responded since Vendor has been providing RMIS applications since Vendor has been designing, developing, and supporting RMIS since 1988.

3 Laboratories, which were acquired by the vendor in 2004 and 2007 respectively) were both founded in Systems (which had been in the Risk industry since 1967) in Provide the resume(s) of the Project Manager(s) that will be assigned from the initial planning stage to final implementation of the proposed RMIS. Include the number of years working as an employee of your firm, number of years working as a Project Manager implementing the proposed RMIS and the number of full implementations completed as a Project Manager with your firm. a chart detailing its implementation strategy, and stated that they would dedicate a team of implementation professionals (such as business analysts, conversion specialists, trainers, and others) upon contract award. Vendor also stated that the County will be given the opportunity to review all assigned implementation team members and their credentials. No resumes or other information provided. Vendor stated that it does not allocate resources to a project before executing an agreement, but will furnish resumes of any project resources if selected. No resumes or other information provided. a short summary on each of the Project Managers. The Project Managers will consist of: Karen Eaton, Director of Project Management, who oversees implementation, business analysis, quality assurance, and project management staff. She has been with Vendor for 6 years, and has over 15 years experience in the industry. Kevin Smith, Director of Technology for the Vendor s Risk Management unit. He oversees all technological aspects of the unit s operation and has been in the position since the year Matthew Abbitt, Manager of Support Services, who oversees all aspects of Vendor s customer service a summary for the following Program Manager: Bill Sileo, Consulting Service Manager, who has worked with Vendor since 2010, and has over 20 years of experience as a Project Manager. He has training, project management, and information technology expertise. a summary for the following Program Manager: Phil Weidower, Senior Client Executive, who serves as a client partner to configure and implement Vendor s software. He is a Project Management Professional with 11 years of experience in RMIS/FRMIS, and has been with Vendor for 1 year. a summary for each of the following members of the proposed RMIS team: Chuck Allen, President & Founder, Sr. Project Manager, who has developed and installed custom software systems for a multitude of complex risk programs over the last 20 years. He would be ultimately responsible for the outcome of the project, and focuses primarily on coordination with the Project Manager. He helped found Risk Technologies in Ron Watts, Vice President, Project Director/Trainer, who has over 20 years of experience in the Risk Information System and Services field. He would be responsible for the Project Manager as well as overseeing the overall

4 operations, including technical support, direction and update on customer relationship management system, product enhancement requests, training, and documentation. He has been with the company since operations of the project, focusing on control agency communications project operation issues. Shayne Garner, Director of Sales, who oversees the sales and marketing efforts for the Vendor s Risk Management unit. He has close to 20 years of experience in the technology industry, has been working in the Insurance Technology field for the last 13 years, and has been in the position since RJ Mallette, Product Development/Lead Developer/Trainer, who would oversee the new product development, new customer services, and internet/intranet and e commerce systems. He has over 20 years of experience developing Risk Management Systems. Michael Sisco, Database Administrator/Interface Manager, who has developed many sophisticated and complex custom claims, accounting, and legal systems. He would be responsible for coordinating and controlling interface requirements between RMIS and other systems, both internal and external, and maintaining, updating, and coordinating the database tables and structures. He has been with the Vendor since

5 1998. Jack Ogle, Quality Assurance Leader/Application Developer/Trainer, who has over 10 years of experience in web design and production projects. He would be responsible for overseeing and ensuring product and process quality for the project. He has been with the Vendor since In total how many self insured and self administered clients in the United States currently utilize the proposed RMIS for claims administration and how many Vendor has 148 ivos Claims Administration clients, and 154 RiskConsole clients using the Vendor has over 300 total clients that self administer claims across all lines of coverage, all of whom use Vendor has approximately 80 self insured and selfadministered RiskEnvision clients in the United states, Vendor has 9 self insured, self administered clients. Vendor has 12 clients who are self insured and selfadministered. Phillip Tran, Applications Developer, who would be responsible for overseeing and coordinating the change request process for installed software and for ensuring adherence to specified quality and configuration standards. He has over 10 years of experience in systems design, development, and implementation, and has been with Vendor since Vendor has 10 self insured and self administered clients.

6 utilize the proposed RMIS for Property/Location Property/Location Management? Management module. Please provide references of the three largest clients to include contact name, phone number, e mail address and indicate the year and month that each client went into production and the length of time, in months, for full implementation and the number of end users. 5. How many self insured and selfadministered governmental clients in the United States currently utilize the proposed RMIS for claims administration and how many utilize the proposed RMIS for Property/Location Management? Please provide references of the three largest governmental clients to include contact name, phone number, e mail address, role on the project and indicate the year and month that each client went into production and the length of time, in months, for full implementation and the number of end users. 6. How many self insured and selfadministered clients in Florida currently utilize the proposed RMIS for both Workers Compensation and Liability claims administration? Please provide Vendor has 66 governmental or quasigovernmental clients who utilize the ivos for claims management and 17 public sector clients using the Property/Location module of RiskConsole. Vendor has 5 (five) ivos claims management clients and 5 (five) RiskConsole module Property/Location Management clients in Florida. the STARS software for Property/Location management. Vendor did not know how many of those clients are self insured. Vendor has 52 selfadministered governmental clients in the US. Vendor has 24 selfadministered clients in Florida. with about 30 using the software for property management. Vendor has approximately 30 self administered governmental clients using RiskEnvision software, with about 15 using the property module. Vendor has approximately 10 clients using RiskEnvision, all of which utilize the Workers Compensation and Liability module in Florida. references to 2 selfinsured, self administered clients, and a third party claim administrator. Vendor has 9 self insured, self administered governmental clients. Vendor has 1 selfadministered client in Florida. reference. Vendor has 6 self insured, self administered governmental clients. Vendor has no self insured, self administered clients headquartered or exclusively domiciled in Florida. Vendor has 7 self insured and self administered governmental clients. Vendor has 1 self insured and self administered client in Florida. reference.

7 references of the three largest Florida clients to include contact name, phone number, e mail Vendor is currently going through the contract process with a Florida selfinsured/self administered address, role on the project and indicate the year and month that client after being selected each client went into production in the RFP process on April and the length of time, in months, 2, for full implementation and the number of end users. 7. Does your firm offer perpetual software license(s)? If not, how is your RMIS offered? 8. Is the proposed RMIS available for the client to host locally? If not, please explain how the proposed RMIS is hosted including all 3 rd parties utilized in any aspect of your RMIS offering(s). 9. Does the proposed RMIS, as delivered, meet all data capturing and requirements of the State of Florida's WC Claims EDI Mandate (Rule 69L 56) and provide the actual transmission of the EDI Vendor has a perpetuallicense option with ivos. RiskConsole is only available as a Software asa Service (SaaS) only. The ivos claims management software can be hosted locally or by the vendor s proprietary RIScloud platform. RiskConsole is not available to be hosted locally only available through RIScloud. Vendor responded Yes. ivos includes a standard interface to support all state mandated workers compensation EDI and fully supports IAIABC Release 1 Vendor does not offer a perpetual software license. Vendor licensing is granted on a per seat basis, where the County s STARS administrator can add or edit users and can administer security as needed. If additional licenses are required, the STARS agreement can be amended to add additional users as necessary. Yes, STARS is available to host locally. Vendor responded Yes. STARS integrates claims data with state reporting rules required for First Report and Subsequent Report of Injury to meet Vendor responded Yes. Vendor responded Yes. Vendor responded Yes, the functionality would be provided in an additional integrated module called WCIRS. Vendor does not offer perpetual licenses. Vendor s pricing is based on an annual maintenance agreement, through a Software as a Service (SaaS) model. Annual maintenance agreement includes ongoing support, maintenance, upkeep, patches, enhancements, and report writing. Vendor responded Yes, hosted on the County s server. Vendor responded Yes, Vendor provides direct EDI reporting required by the State of Florida. Vendor software is offered as a Software as a Service (SaaS). Access to the system is offered through user license agreements lasting a mutually agreed upon period of time. Vendor does not offer local hosting. Origami Risk is hosted on Amazon s EC2 platform, with backups stored off site via Amazon S3. Vendor responded Yes, Origami Risk meets all data capturing and requirements of the State of Florida EDI mandates. Transmissions are sent to Vendor responded Yes. Vendor responded Yes, the proposed RMIS may be hosted by the client. Vendor s RMIS will meet all data capturing and requirements of the State of Florida s Workers Compensation Claims EDI mandate, and provide

8 transactions to the State of FL and then pull back the State s acknowledgement transactions to 3 transmission requirements; it will produce an export file the requirements as described. the State and acknowledgements are received and updated into actual transmission of the EDI transactions to the State and receive the RMIS and automatically containing the the system. Vendor uses acknowledgements. update each claim? appropriately formatted Mitchell International to Vendor does not use a third Identify any 3 rd party vendor data for transmission. provide this functionality. party vendor for this solutions and/or services that your solution. firm utilizes to provide this functionality. 10. Does the proposed RMIS, as delivered, meet all data capturing & EDI requirements of Section 111 of the Medicare, Medicaid, and SCHIP Extension Act of 2007(MMSEA) (P.L ) and provide the actual transmission of the monthly eligibility query file and the quarterly claim EDI input file to CMS and then pull back CMS s acknowledgement and error transaction to the RMIS and automatically update each claim? Identify any 3 rd party vendor solutions and/or services that your firm utilizes to provide this functionality. Vendor responded Yes. ivos has the ability integrated to obtain the mandatory claims data meeting section 111 reporting requirements. Several ivos scheduled jobs and Business Rules can be used to: Assign/manage Responsible Reporting Entity IDs; Capture claim data required for CMS reporting; Run data validation reports to identify claims to be reviewed prior to reporting; Notify adjusters when there are data validation issues and updates on the claim being reported; Generate export files for the monthly eligibility query and quarterly claim reporting; Import CMS responses and update claims with transaction status and Vendor responded Yes. Vendor has partnered with Gould and Lamb to meet the requirements as described. Vendor responded Yes. Vendor responded Yes, Vendor provides direct MMSEA 111 EDI reporting required by CMS. Vendor responded Yes, Origami Risk meets all data capturing and requirements of the Section 111. Vendor will provide the actual transmissions/intake CMS s acknowledgements/errors transactions into the system. Vendor can provide the service directly, or County can use Gould & Lamb to provide the functionality. Vendor s RMIS meets all data capturing and EDI requirements of Section 111 of the Medicare, Medicaid, and SCHIP Extension Act of 2007 and provides transmission of the monthly eligibility query file and quarterly claim EDI input file to CMS and receives acknowledgements and error transactions. Vendor does not use third party vendor solutions for this service.

9 other related flags or codes. 11. Does your firm have dedicated staff to monitor and ensure compliance with all Electronic Data Interchange regulatory mandates of both the State of FL and Federal CMS and any additional future EDI mandate(s) from any other governmental agencies? 12. How many CS STARS PE data conversions to include claims with all attachments (i.e. Word, PDF, Excel, images, voice messages, etc.) and all financial transactions ( i.e. payments, checks, reserves, etc.), diary and notes for each claim, all property locations with historical values and COPE data, vendor provider data, and policy information, etc. has your firm performed in the past 3 years? Please provide references of the three largest STARS PE data conversion clients to include contact name, phone number, Vendor responded Yes; Vendor has a dedicated Compliance Department to ensure that they stay current with legislative and regulatory changes. Vendor works closely with clients to ensure business and regulatory requirements are met and that clients have the most current up to date information required to maintain compliance with all state reporting and claim administration requirements. In the last 3 years, Vendor has completed one STARS claim suite conversion, for the City of Spokane. This client went live in March of Vendor also has 2 STARS claim suite conversions currently in progress (with final conversions to take place in August 2012, and December 2012), and one STARS PE conversion scheduled to begin in April Vendor responded Yes. Vendor responded Yes. Vendor responded Yes. Vendor has staff who monitors and ensures compliance. Vendor also has partners who communicate upcoming modifications in requirements. Vendor is currently under contract with the County providing the RMIS, and as such, the County currently uses the CS STARS PE software. Vendor proposes a migration from CS STARS PE to Enterprise and over 300 client migrations in the last 3 years. All claims, attachments, financial transactions, diaries, notes, Vendor has not performed a CS STARS data conversion but has close to 20 years of experience converting similar RMIS solutions. Vendor has performed one conversion. Vendor also interfaces with STARS for an insurance carrier. Vendor has implemented 6 CS STARS clients in the last 3 years, 5 of which were on the PE system. Vendor staff stays current with changes and updates to ensure compliance with EDI regulatory mandates of the State of Florida and Federal CMS and other EDI mandates from governmental agencies. Vendor did not specify the number of STARS conversions. Vendor stated that it has been performing data conversion for over 20 years for TPA, insurance companies, insurance brokerages, selfinsured client and competitor s system databases.

10 address, role on the project 2012 for a new client. locations, COPE data, policy and indicate the year and month data, vendor records, EDI that the conversion was data, and CMS 111 data completed. migrate from PE to NOTE: If your firm does not have Enterprise. STARS PE data conversion experience then indicate the total number of data conversions performed in the past 3 years broken out by the name of the RMIS that data was converted from and provide references of the three most complex data conversion clients to include contact name, phone number, address, role on the project and indicate the year and month that the conversion was completed. 13. Does the proposed RMIS provide fully integrated document imaging, workflow and document management capabilities? If yes, please provide a separate documentation detailing the capabilities and identify any 3 rd party solution license(s) that are required. If the proposed RMIS only provides limited imaging, workflow and document management capabilities then provide documentation detailing the capabilities and limitations. Vendor responded Yes. Vendor s ivos Document Imaging module enables clients to attach scanned documents to ivos claim records. The claims documents can be stored in the claims database, allowing them to be backed up with the same frequency as the regular claim files. The ivos Imaging workflow is configurable depending on requirements. Vendor responded Yes. Vendor s documentation demonstrated a sample workflow with digital documents and forwarding into the STARS system via . The STARS system has security features that allow only valid users to attach items to claim files. Vendor will partner with a third party vendor, Etfile, to meet the County s requirements. Third party vendor will integrate seamlessly with RiskEnvision. Vendor s documentation provides features of the Etfile solution, including, but not limited to, auditing of activity, version control which automatically creates multiple version of a file based on changes original documents, and a Vendor responded Yes. Vendor s software has AccesADoC module which has the infrastructure and capability to incorporate workflow procedures, search retrievals, and document management functions. It also interfaces with other document depository filing formats. Claims Manager allows documents to be uploaded, queued for processing, and filed in depository, and will allow the user to categorize and search for documents Vendor s software has embedded functionality to allow for integration with many third party document management solutions, and also has integrated document management capabilities available. Vendor documentation demonstrates the interface for uploading files into claims, document management and image management workflows. Vendor s system does not have fully integrated document imaging, workflow and document management capabilities. Vendor will partner with a document imaging service to provide this service.

11 workflow console. if scanned and stored in an OCR (Optical Character Recognition) format. 14. Provide detailed documentation that explains the computer platform utilized by the proposed Vendor stated that ivos and RiskConsole are fully browser based systems Vendor stated Stars Enterprise is browser based written in MS.NET Vendor s RiskEnvision software is a browser based solution written in Vendor s Claim Manger software is a web based solution, utilizing SQL Vendor s software is web based, built using ASP.NET MVC 3.0 framework on the Vendor s software utilizes ASP, ASP.NET, and VBScript, runs on Windows RMIS to include programming written in Java. platform. Java. Server 2005,.NET 2.0, C#, frontend, the business tier XP or higher, uses MS SQL languages, operating systems, and ASP.NET. built on C#, and LINQ and or Oracle databases, and database systems, report writers, Requires Silverlight, Java, SQL or Oracle based SQL to communicate with utilizes MS Reporting etc. Adobe, and Office. database. the SQL Server 2008 Services or Crystal Reports. database. 15. Is the proposed RMIS compatible with Windows XP and Windows 7? 16. Provide details regarding any additional software, hardware, hardware peripherals or Ivos can be locally hosted on 2 servers (Application and Database) or via Aon s RIScloud. SQL or Oracle based database. Windows 2003 or 2008 Enterprise Server and Java are required. RiskConsole is only available thru Aon s RIScloud. Vendor responded Yes. Vendor s technical requirements show compatibility with Windows XP and Windows 7. a list of technical requirements. SQL or Oracle based database. Vendor also provided a list of technical requirements for the Server and Clients. Database is SQL based. Windows 2003 Server. Reporting solution is built using LogiXML s reporting engine. Data imports are built with a front end around SQL Server Integration Services. SQL or Oracle based database. Windows 2003 Server/IIS 7 Is hosted on Amazon s EC2 platform. Backups are stored off site via Amazon S3, which has multiple redundancy. Vendor responded Yes. Vendor responded Yes. Vendor responded Yes. Vendor responded Yes. Vendor responded Yes. a list of necessary software to include: InRule, Crystal a list of hardware requirements. a list of hardware requirements for the Server. Vendor responded that as it is a SaaS provider, there is no additional hardware a list of Hardware/Software requirements.

12 hardware related services that are required to implement the proposed RMIS. ivos 2 servers if locally hosted. reports, Business Objects XI. 2 or 3 servers needed if locally hosted for: Database, Application, and optional Reporting. Need Office and Adobe. or software needed beyond an internet connection and web browser. 17. Provide detailed documentation that details your firm s implementation plan for new clients, including average length of time to fully implement the proposed RMIS for a client similar to Broward County. Include key variables or obstacles affecting the implement schedule. Provide a proposed implementation plan for Broward with a starting date of 9/1/ Identify any new clients that will be implementing the proposed RMIS in the next twelve (12) months and the estimated full implementation date. 19. Please complete the RMIS Requirements Excel Spreadsheet Attachment S. If custom programming is required to meet a 10 page detailed Implementation Services document, and a 10 page detailed spreadsheet with the ivos implementation plan to take approximately 11 months. Vendor is currently implementing 8 new ivos clients with estimated full implementation dates ranging from 5/2012 through 3/2013, and 17 new US RiskConsole clients with estimated full implementation dates ranging from 5/2012 through 7/2013. Vendor completed Attachment S. Please see separate Staff a 4 page document detailing their implementation team s methodology, and a 3 page spreadsheet with the implementation plan. Vendor currently has about 200 clients scheduled to be implemented in the next 12 months. Implementation time may vary but typically falls between 3 to 6 months Vendor completed Attachment S. Please see separate Staff a short sample implementation plan and a 6 month timeline for completion. Vendor listed the following: Atlanta Metro Area County 5/28/12 Defense Contractor 7/31/12 Convenience Store Chain 4/30/12 Highway Contractor 4/30/12 Utility Contractor 4/30/12 Canadian Province 6/30/12 Vendor completed Attachment S. Please see separate Staff a short implementation plan to run parallel with existing legacy product until all issues are resolved. Usual implementation is approximately two months. Vendor is currently wrapping up deployment in the City of Wilson, North Carolina, and Exstar Insurance Company in California. No time frames or implementation dates provided. Vendor completed Attachment S. Please see separate Staff Vendor responded that the average length of time to fully implement Origami Risk on implementations similar to the County s is approximately 6 8 weeks. a sample Go Live plan and sample graphical representation of a schedule/timeline associated with implementing Vendor s system. Vendor stated that would ensure that any other clients implementing Origami Risk in the next 12 months would not affect the County s implementation. Vendor requested not to identify new client names for the sake of their privacy. Vendor completed Attachment S. Please see separate Staff an implementation plan/methodology and a sample draft project plan & timeline. Vendor has no new implementation scheduled for the next 12 months. Vendor completed Attachment S. Please see separate Staff

13 any requirement please enter in the comments section the approximate custom programming effort. If the estimated programming hours are 8 hours or less indicate Minimal ; if the hours are estimated between 9 to 40 hours indicate Significant and if the hours are estimated at more than 40 hours indicate Extensive. Summary and Matrix of Attachment S Responses. Summary and Matrix of Attachment S Responses. Summary and Matrix of Attachment S Responses. Summary and Matrix of Attachment S Responses. Summary and Matrix of Attachment S Responses. Summary and Matrix of Attachment S Responses. 20. Please provide the documentation requested either as a separate section in the submittal binder or in a separate binder labeled Attachment T. Vendor completed Attachment T. Please see separate Staff Summary and Matrix of Attachment T Responses. Vendor completed Attachment T. Please see separate Staff Summary and Matrix of Attachment T Responses. Vendor completed Attachment T. Please see separate Staff Summary and Matrix of Attachment T Responses. Vendor completed Attachment T. Please see separate Staff Summary and Matrix of Attachment T Responses. Vendor completed Attachment T. Please see separate Staff Summary and Matrix of Attachment T Responses. Vendor completed Attachment T. Please see separate Staff Summary and Matrix of Attachment T Responses.

14 Company Profile Aon esolutions, Inc. CS STARS LLC Ebix, Inc. JDi Data Corporation Origami Risk, LLC Risk Technologies, Inc. 1. Supply legal firm name, headquarters address, local office addresses, state of incorporation, and key firm contact names with their phone numbers and e mail addresses. Aon esolutions, Inc Riverwood Pkwy, Suite 80, 5 th Floor Atlanta, GA CS STARS LLC 540 West Madison Street, Suite 1200 Chicago, IL Ebix, Inc. 5 Concourse Parkway, Suite 3200 Atlanta, GA JDi Data Corporation 2400 E. Commercial Blvd, Suite 322 Fort Lauderdale, FL Origami Risk, LLC 516 Madison Ave, Glencoe, IL Risk Technologies, Inc. 803 Stadium Dr., Suite 109 Arlington, TX Supply the interested firm s federal ID number and Dun and Bradstreet number. 3. Is the interested firm legally authorized, pursuant to the requirements of the Florida Statutes, to do business in the State of Florida? 4. All firms are required to provide Broward County the firm's financial statements at the time of submittal in order to demonstrate the firm's financial capabilities. Failure to provide this information at the time of submittal may result in a recommendation by the Director of Purchasing that the response is non responsive. Each firm shall submit its most recent two (2) years of financial statements for review. The financial statements are not required to be audited financial statements. With respect to the number of years of financial statements required by this RLI, the firm must fully Key Contact: Doug Wilson, Global Director, Operations & Administration [email protected] County Service Address: 3560 Lenox Road, Suite 2400 Atlanta, GA Key Contact: Amadou Diop, Company is incorporated in Delaware. Key Contacts: Robin Raina, CEO [email protected] Robert Kerris, CFO [email protected] FEIN # DUNS # Key Contacts: James DeRosa, President [email protected] m Kevin Smith, National Accounts Executive [email protected] Company is incorporated in Illinois. Key Contacts: Jason Franks, Sales Director, [email protected] Aaron Shapiro, EVP, [email protected] FEIN # DUNS # Key Contacts: Ron Watts Vice President ext. 103 [email protected] Chuck Allen President ext. 101 [email protected] m FEIN # FEIN # FEIN # FEIN # DUNS # DUNS # DUNS # No DUNS # provided. Vendor marked Yes. Vendor marked Yes. Vendor marked Yes. Vendor marked Yes. Vendor marked Yes. Vendor marked Yes. Vendor stated that its parent company is a publicly traded corporation, and provided a link to the website with the necessary information. its parent company s Annual Report, included as an attachment in its submission. the requested financial statements. Vendor supplied the requested financial statements. Vendor supplied the requested financial statements. Vendor supplied the requested financial statements.

15 Company Profile Aon esolutions, Inc. CS STARS LLC Ebix, Inc. JDi Data Corporation Origami Risk, LLC Risk Technologies, Inc. disclose the information for all years available; provided, however, that if the firm has been in business for less than the required number of years, then the firm must disclose for all years of the required period that the firm has been in business, including any partial year to date financial statements. The County may consider the unavailability of the most recent year s financial statements and whether the firm acted in good faith in disclosing the financial documents in its evaluation. 5. Litigation History Requirement: The County will consider a vendor's litigation history information in its review and determination of responsibility. All vendors are required to disclose to the County all "material" cases pending, filed or resolved in the three (3) year period ending with the solicitation response due date, whether such cases were brought by or against the vendor, any parent or subsidiary of the vendor, or any predecessor organization. If the vendor is a joint venture, the information provided should encompass the joint venture (if it is not newly formed for purposes of responding to the solicitation) and each of the entities forming the joint venture. For purpose of this disclosure requirement, a case includes lawsuits, administrative hearings and arbitrations. A case is considered to be "material" if it relates, in whole or in part, to any of the following: 1. A similar type of work that the vendor is seeking to perform for the County under the current solicitation; Vendor stated that as a matter of policy, it did not comment on such items outside of what may be available in public records. Vendor stated that there were no cases to disclose. Vendor stated None. Vendor stated that it has no litigation or judgments filed against it. Vendor stated that it has no such litigation history. Vendor stated None.

16 Company Profile Aon esolutions, Inc. CS STARS LLC Ebix, Inc. JDi Data Corporation Origami Risk, LLC Risk Technologies, Inc. 2. An allegation of negligence, error or omissions, or malpractice against the vendor or any of its principals or agents who would be performing work under the current solicitation; 3. A vendor's default, termination, suspension, failure to perform, or improper performance in connection with any contract; 4. The financial condition of the vendor, including any bankruptcy petition (voluntary and involuntary) or receivership; or 5. A criminal proceeding or hearing concerning business related offenses in which the vendor or its principals (including officers) were/are defendants. Notwithstanding the descriptions listed in paragraphs 1 5 above, a case is not considered to be "material" if the claims raised in the case involve only garnishment, auto negligence, personal injury, workers' compensation, foreclosure or a proof of claim filed by the vendor. For each material case, the vendor is required to provide all information identified, on the Litigation History form. 6. Has the interested firm, its principals, officers, or predecessor organization(s) been debarred or suspended from bidding by any government during the last three (3) years? If yes, provide details. Vendor marked No. Vendor marked No. Vendor marked No. Vendor marked No. Vendor marked No. Vendor marked No. 7. Has your company ever failed to complete any work awarded to you? If so, where Vendor marked No. Vendor marked No. Vendor marked Yes, and gave a brief explanation. Vendor marked No. Vendor marked No. Vendor marked Yes, but no explanation was given.

17 Company Profile Aon esolutions, Inc. CS STARS LLC Ebix, Inc. JDi Data Corporation Origami Risk, LLC Risk Technologies, Inc. and why? 8. Has your company ever been terminated from a contract? If so, where and why? Vendor marked No. Vendor marked Yes and included a brief statement. Vendor marked Yes, and pointed to the explanation given for the previous question. Vendor marked No. Vendor marked No. Vendor marked Yes, but no explanation was given. 9. Insurance Requirements: Refer to the sample Certificate of Insurance. It reflects the insurance requirements deemed necessary for this project. It is not necessary to have this level of insurance in effect at the time of submittal but it is necessary to submit certificates indicating that the firm currently carries the insurance or to submit a letter from the carrier indicating upgrade availability. Vendor did supply a copy of Certificate of Insurance, and it appears that they have met the insurance requirements deemed necessary for this project. Vendor did supply a copy of Certificate of Insurance, and it appears that they have met the insurance requirements deemed necessary for this project. Vendor did supply a copy of Certificate of Insurance, and it appears that they have met the insurance requirements deemed necessary for this project. Vendor did supply a copy of Certificate of Insurance. If awarded, vendor must provide proof of professional liability insurance, and must upgrade employer s liability to the requirements specified in the RLI. Vendor did supply a copy of Certificate of Insurance, and it appears that they have met the insurance requirements deemed necessary for this project. Vendor did supply a copy of Certificate of Insurance, and it appears that they have met the insurance requirements deemed necessary for this project.

18 Legal Requirement Aon esolutions, Inc. CS STARS LLC Ebix, Inc. JDi Data Corporation Origami Risk, LLC Risk Technologies, Inc. 1. Standard Agreement Language: Identify any standard terms and conditions with which the interested firm cannot agree. The standard terms and conditions for the resulting contract can be located at: /caf101.pdf and /softwarelicagmt.pdf and /systemsvcsagmt.pdf and /hostingsvcsterms.pdf and /sofwareassvcsterms.pdf. Vendor marked off that it could not agree with the standard agreement language and included a 26 page document detailing exceptions. Vendor marked off that it could not agree with the standard agreement language and included an 11 page document detailing exceptions. Vendor marked off that it agreed to the standard agreement language. Vendor marked off that it agreed to the standard agreement language. Vendor marked off that it could not agree with the standard agreement language and included 3 pages detailing exceptions. Vendor marked off that it agreed to the standard agreement language. If you do not have computer access to the internet, call the Project Manager for this RLI to arrange for mailing, pick up, or facsimile transmission. 2. Cone of Silence: This County s ordinance prohibits certain communications among vendors, county staff, and selection committee members. Identify any violations of this ordinance by any members of the responding firm or its joint ventures. The firm(s) submitting is expected to sign and notarize the Cone of Silence Certification 3. Public Entity Crimes Statement: A person or affiliate who has been placed on the convicted vendor list following a conviction for a public entity crime may not submit an offer to perform work as a consultant or contract with a public entity, and may not transact business with Broward County for a period of 36 months from the date of being placed on the convicted vendor and included the Cone of Silence Certification. and included the Cone of Silence Certification. and included the Cone of Silence Certification. Vendor stated that it agrees to the cone of silence and has included the Cone of Silence Certification Vendor stated (N/A). (Space left blank) Vendor stated N/A. Vendor stated that no person affiliated with Vendor has been convicted with a public entity crime. and included the Cone of Silence Certification. Vendor stated that it has no such public entity crimes. and included the Cone of Silence Certification. Vendor stated None.

19 Legal Requirement Aon esolutions, Inc. CS STARS LLC Ebix, Inc. JDi Data Corporation Origami Risk, LLC Risk Technologies, Inc. list. Submit a statement fully describing any violations of this statute by members of the interested firm or its joint ventures. 4. No Contingency Fees: By responding to this solicitation, each firm warrants that it has not and will not pay a contingency fee to any company or person, other than a bona fide employee working solely for the firm, to secure an agreement pursuant to this solicitation. For Breach or violation of this provision, County shall have the right to reject the firm s response or terminate any agreement awarded without liability at its discretion, or to deduct from the agreement price or otherwise recover the full amount of such fee, commission, percentage, gift, or consideration. Submit an attesting statement warranting that the Responder has not and will not pay a contingency fee to any company or person, other than a bona fide employee working solely for the firm, to secure an agreement pursuant to this solicitation. 5. IF THIS BOX IS CHECKED, THEN THE PROVISIONS OF THE BROWARD COUNTY LIVING WAGE ORDINANCE , AS AMENDED, ( LIVING WAGE ORDINANCE ) WILL APPLY TO THIS AGREEMENT. IN ACCORDANCE WITH THE LIVING WAGE ORDINANCE, CERTAIN EMPLOYERS WHO DO BUSINESS WITH THE COUNTY SHALL PAY A LIVING WAGE TO ITS EMPLOYEES WHO WORK ON SERVICE CONTRACTS PROVIDING COVERED SERVICES IDENTIFIED UNDER THE LIVING WAGE ORDINANCE. 6. DRUG FREE WORKPLACE: 1. Do you have a drug free workplace policy? 2. If so, please provide a copy of your drug free workplace policy in your proposal. 3. Does your drug free workplace policy comply Vendor stated that it has not and will not pay a contingency fee to any company or person, other than a bona fide employee to secure an agreement pursuant to this solicitation. (Space left blank) Vendor stated that it has not and will not pay a contingency fee to any company or person, other than a bona fide employee to secure an agreement pursuant to this solicitation. Vendor stated that it has not and will not pay a contingency fee to any company or person, other than a bona fide employee to secure an agreement pursuant to this solicitation. Vendor attested that it has not and will not pay a contingency fee to any company or person, other than a bona fide employee to secure an agreement pursuant to this solicitation. N/A N/A N/A N/A N/A N/A Vendor marked that it does not have a drug free workplace policy (apparently by mistake as Vendor has included a Vendor has a drug free workplace policy, but stated that it is a drug free workplace but this policy (which is present Vendor has a drug free policy, and has completed and included the Certification Form. Vendor has also Vendor has a drug free policy and has completed and included the Certification Form. Vendor does not have a formal drug free workplace policy but stated that it will be compliant with the Vendor stated that it has not and will not pay a contingency fee to any company or person, other than a bona fide employee to secure an agreement pursuant to this solicitation. Vendor does not have a formal drug free workplace policy but stated that it will be compliant with the

20 Legal Requirement Aon esolutions, Inc. CS STARS LLC Ebix, Inc. JDi Data Corporation Origami Risk, LLC Risk Technologies, Inc. with Section of the Florida Statutes? 4. If your drug free workplace policy complies with Section of the Florida Statutes, please complete the Drug Free Workplace Policy Certification Form. Attachment N 5. If your drug free workplace policy does not comply with Section of the Florida Statutes, does it comply with the drug free workplace requirements pursuant to Section a.2 of the Broward County Procurement Code? 6. If so, please complete the attached Drug Free Workplace Policy Certification Form. 7. If your drug free workplace policy does not comply with Section a.2 of the Broward County Procurement Code, are you willing to comply with the requirements Section a.2 of the Broward County Procurement Code? 8. If so, please complete the attached Drug Free Workplace Policy Certification Form. Failure to provide a notarized Certification Form in your proposal indicating your compliance or willingness to comply with Broward County's Drug Free Workplace requirements as stated in Section a.2 of the Broward County Procurement Code may result in your firm being ineligible to be awarded a contract pursuant to Broward County's Drug Free Workplace Ordinance and Procurement Code. copy its drug free workplace policy) but has completed and included the Certification Form. in the employee handbook) is deemed internal confidential information and not subject to disclosure. and included the Certification Form. included a copy of its drug & alcohol policy. Vendor did not include a copy of its drug free workplace policy. requirement specified in the Certification form and included the Certification Form. requirement specified in the Certification form and included the Certification Form.

21 Legal Requirement Aon esolutions, Inc. CS STARS LLC Ebix, Inc. JDi Data Corporation Origami Risk, LLC Risk Technologies, Inc. 7. Non Collusion Statement: By responding to this solicitation, the vendor certifies that this offer is made independently and free from collusion. Vendor shall disclose on the Non Collusion Statement Form to their best knowledge, any Broward County officer or employee, or any relative of any such officer or employee as defined in Section (1) (c), Florida Statutes (1989), who is an officer or director of, or had a material interest in, the vendor s business, who is in a position to influence this procurement. Any Broward County officer or employee who has any input into the writing of specifications or requirements, solicitation of offers, decision to award, evaluation of offers, or any other activity pertinent to this procurement is presumed, for purposes hereof, a person has a material interest if they directly or indirectly own more than 5 percent of the total assets or capital stock of any business entity, or if they otherwise stand to personally gain if the contract is awarded to this vendor. Failure of a vendor to disclose any relationship described herein shall be reason for debarment in accordance with the provisions of the Broward County Procurement Code. and included the Non Collusion Statement Form. and included the Non Collusion Statement Form. and included the Non Collusion Statement Form. and included the Non Collusion Statement Form. Vendor stated that the offer is being made independently and free from collusion, and has completed and included the Non Collusion Statement Form. Vendor stated that the offer is made independently and free from collusion, and has completed and included the Non Collusion Statement Form.

22 Legal Requirement Aon esolutions, Inc. CS STARS LLC Ebix, Inc. JDi Data Corporation Origami Risk, LLC Risk Technologies, Inc. 8. Scrutinized Companies List Certification: Any company, principals, or owners on the Scrutinized Companies with Activities in Sudan List or on the Scrutinized Companies with Activities in the Iran Petroleum Energy Sector List is prohibited from submitting a bid, proposal or response to a Broward County solicitation for goods or services in an amount equal to or greater than $1 million. Therefore, if applicable, each company submitting a bid, proposal or response to a solicitation must certify to the County that it is not on either list at the time of submitting a bid, proposal or response. The certification form is referenced as Scrutinized Companies List Certification and should be completed and submitted with your proposal but must be completed and submitted prior to award. and included the Scrutinized Companies List Certification. (Space left blank) Vendor did not include a Scrutinized Companies List Certification. and included the Scrutinized Companies List Certification. and included the Scrutinized Companies List Certification. Vendor stated that it is not a scrutinized company, and has completed and included the Scrutinized Companies List Certification. and included the Scrutinized Companies List Certification.

23 Tiebreaker Criteria Aon esolutions, Inc. CS STARS LLC Ebix, Inc. JDi Data Corporation Origami Risk, LLC Risk Technologies, Inc. LOCATION in BROWARD COUNTY 1. Is your firm located in Broward County? 2. Does your firm have a valid current Broward County Local Business Tax Receipt? 3. Has your firm (a) been in existence for at least six (6) months prior to the proposal opening (b) providing services on a day to day basis (c) at a business address physically located within the limits of Broward County (d) in an area zoned for such business and (e) the services provided from this location are substantial component of the services offered in the firm's proposal? Vendor is not located in Broward County. Vendor is not located in Broward County. Vendor is not located in Broward County. Vendor is located in Broward County and has included a completed Local Vendor Certification stating that the vendor is a Local Vendor and has been in existence for at least one year. a copy of its Fort Lauderdale Business Tax Receipt. Vendor is not located in Broward County. Vendor is not located in Broward County. If so, please provide the interested firm's business address in Broward County, telephone number(s), address, evidence of the Broward County Local Business Tax Receipt and complete the Local Vendor Certification Form.

24 Tiebreaker Criteria Aon esolutions, Inc. CS STARS LLC Ebix, Inc. JDi Data Corporation Origami Risk, LLC Risk Technologies, Inc. Domestic Partnership Act The requirements of the Broward County Domestic Partnership Act (Section 16 1/2 157 of the Broward County Code of Ordinances, as amended) do not apply to solicitations resulting in a contract for goods or services valued at $100,000 or less. However, firms providing domestic partnership benefits may receive credit in a tie breaker circumstance pursuant to Section d of the Broward County Procurement Code. Therefore, please note the following: The attached Domestic Partnership Certification Form (Attachment G) must be completed and returned with the RLI Submittal Response at the time of the opening deadline. 1. Do you have a domestic partnership benefit program? 2. If so, please provide a copy of your domestic partnership benefit program in your proposal and complete Attachment G Domestic Partnership Benefit Certification Form. 3. Does your domestic partnership benefit program provide benefits which are the same or substantially equivalent to those benefits offered to other Vendor does not have a domestic partnership benefit program. Vendor has included a completed Domestic Partnership Certification stating that Vendor will comply with the County s Domestic Partnership Act at time of award. Vendor has a domestic partnership benefit program. Vendor has included a completed Domestic Partnership Certification stating that the Vendor currently complies with the County s Domestic Partnership Act requirements. Vendor does not have a domestic partnership benefit program. Vendor has included a completed Domestic Partnership Certification stating that the Vendor will not comply with the County s Domestic Partnership Act requirements. Vendor does not have a domestic partnership benefit program. Vendor has included a completed Domestic Partnership Certification stating that Vendor will comply with the County s Domestic Partnership Act at time of award. Vendor has a domestic partnership benefit program. Vendor has included a completed Domestic Partnership Certification stating that the Vendor currently complies with the County s Domestic Partnership Act requirements. Vendor has a domestic partnership benefit program. Vendor has included a completed Domestic Partnership Certification stating that the Vendor currently complies with the County s Domestic Partnership Act requirements.

25 Tiebreaker Criteria Aon esolutions, Inc. CS STARS LLC Ebix, Inc. JDi Data Corporation Origami Risk, LLC Risk Technologies, Inc. employees in compliance with the Broward County Domestic Partnership Act of 2011, Broward County Ordinance # , as amended? VOLUME OF WORK OVER FIVE YEARS Vendor that has the lowest dollar volume of work previously awarded by the County over a five (5) year period from the date of the submittal will receive the preference. The work shall include any amount awarded to any parent or subsidiary of the vendor, any predecessor organization and any company acquired by the vendor over the past five (5) years. If the vendor is a joint venture, the information provided should encompass the joint venture and each of the entities forming the joint venture. $2,586,218 (plus commissions) Aon esolutions has had no previous work awarded by the County, but in June 2009, the Broward County BOC approved an agreement with a sister company, Aon Risk Services (now Aon Risk Solutions) to market and administer the County s Owner Controlled Insurance Program (RLI # RM 0 1). $523,324 since 6/2008 $0 $0 $0 $0