Business Intelligence Center of Excellence (BI COE) with Business Objects

Transcription

1 Business Intelligence Center of Excellence (BI COE) with Business Objects A Case Study at Stanley Black & Decker Adam Getz Practice Manager, Business Intelligence

2 DCS Consulting - Corporate Overview About DCS Consulting: DCS Consulting is a Business Intelligence and Data Warehousing (BI/DW) professional services firm specializing in providing highly experienced consultants. Located in Washington DC Area. SAP Business Objects Extended Business Partner. Our customers range from DOD and Federal Civilian clients to Health Care, Financial Services, Consumer Goods, & Energy. Technology Expertise: SAP Business Objects Visual Cue DOMO CGI Momentum Financials Page: 2

3 Stanley Black & Decker - Overview The Client: Stanley Black & Decker is a manufacturer of tools and hardware and provider of security products and locks. Headquarters: New Britain, CT Industry: Products: Consumer Goods Tools, Hardware, Security, Locks, Medical Equipment Revenue: $8.41 Billion (2010) Employees: 36,700 (2010) Merger: The Stanley Works acquired Black & Decker in 2010 Page: 3

4 Business Intelligence COE - Defined Centers of Excellence (COE) combine the strategic role and governance of program management offices, business expertise of subject matter experts, and the technical knowledge of systems personnel. BI COEs are centered and constructed around these foundations of an organization: Architecture Human Capital Process Culture Page: 4

5 Business Intelligence COE - Categories 1) BI COE as an IT Unit Implemented at Stanley Black & Decker 2) Virtual BI COE - Shared by Departments CIO Finance Sales Marketing IT Unit BI COE IT Unit BI COE 3) BI COE as Part of Operations- Overseeing Business Divisions COO 4) Distributed BI COE - Shared by Lines of Business Divisions Corporate BI COE Division 1 Division 2 Division 3 Division 1 Division 2 Division 3 Page: 5

6 Business Intelligence COE Primary Tasks Primary Tasks of BI COE at Stanley o Governance of organization and system changes Governance o Standards across all deployments o Compliance with regulations Oversight Standardization o Centralization of administration o Integrity of business process and systems Coordination Compliance o Coordination of resources o Oversight and control Integrity Centralization

7 BI / DW Technologies Used at Stanley The Business Intelligence and Data Warehousing (BI / DW) Environment at Stanley consists of the following Technologies: Category Source Systems Technology(s) SAP, ACG, BAAN, Hyperion, JD Edwards Data Integration (ETL) IBM Ascential Data Stage 7.5 and 8.1 Data Warehouse / Data Marts MS SQL Server 2000 Data Modeling Business Intelligence Applications Business Intelligence Web Server Sybase Power Designer Business Objects 3.1, Web Intelligence, Desktop Intelligence, Crystal Reports, Xcelsius, Qlikview Apache Tomcat Page: 7

8 BI / DW Technologies at Stanley BI COE at Stanley has responsibility over both BI and DW Environments ETL (Data Stage) Data Warehouse / Data Marts (MS SQL Server) Business Intelligence (Business Objects) Page: 8

9 Challenges of a Shared BI Environment Enterprise Governance Defining the Common Enterprise Business Model Technology Standards Team Structures / Roles / Responsibilities Corporate Communications Internationalization and Multiple Languages Established Processes Organizational Change Page: 9

10 Business Intelligence Model at Stanley Local Development of BI & DW Solutions across a Shared Architecture - Facilitates local analysis and reporting delivery - Utilizes the existing environment as a shared asset - Mitigates risks of a shared environment - Distributes workload Application Development Teams For Each Business Unit: - Corporate (Corp) - Construction & Do It Yourself (CDIY) - Industrial & Automotive Repair (IAR) - Stanley Mechanical Security (SMS) - Stanley Access Technologies (SAT) - Europe, Middle East, Africa (EMEA) BI COE (inner circle) SAT Corp CDIY BI COE SMS EMEA IAR Page: 10

11 Business Objects and the BI COE at Stanley Stanley Black & Decker has standardized on Business Objectsas its Enterprise Reporting Environment. The Stanley BI COE maintains the Business Objects Environment. Business Objects Technologies Used at SBD: Central Management Console InfoviewPortal Business Objects Universes Web Intelligence Web Intelligence Rich Client Desktop Intelligence Crystal Reports Xcelsius Dashboards BI Center of Excellence (BICOE) Administration Crystal Reports

12 Business Objects and the BI COE at Stanley Stanley Black & Decker has standardized on Business Objectsas its Enterprise Reporting Environment. The Stanley BI COE maintains the Business Objects Environment. Responsibilities of BI COE Related to Business Objects Governance & Change Reviews Technical and Design Reviews Migrations of Components Administration and Security Communications and Announcements Application (BusinessObjects) Management BI Center of Excellence (BICOE) Crystal Reports Administration

13 Business Intelligence Responsibilities at Stanley The BI COE has the primary responsibility for : - Common Infrastructure and Services - Enterprise Standards - Application Administration & Security - Communications Amongst Teams - Environment Migrations - Design & Readiness Reviews - Governance & Change Reviews Business Unit Application Development teams have responsibility for: - Communications with Users / UAT - Requirements Analysis - Application Development - Resources / Staffing - Application Maintenance Page: 13

14 BI COE Access and Available Tools Group Type of Access Available Tools BI COE Administrator Access Central Management Console (CMC) * Import Wizard * Universe Designer Xcelsius Designer Crystal Reports Designer Web Intelligence InfoView Portal * As The Central Management Console (CMC) and Import Wizard are tools designed for administration of Business Objects environments, only members of the BI COE have access to them. Application Team Developer Access Universe Designer Xcelsius Designer Crystal Reports Designer Web Intelligence InfoView Portal Business Users End User Access Reports Dashboards InfoView Portal Page: 14

15 Distributed Application Development at Stanley Reasons for Distributed Application Development of Business Intelligence Solutions at Stanley - Synchronous Business Intelligence Development SAT Corp CDIY BI COE EMEA IAR - Alignment to Customers and Business Units - Expanded Knowledge Base - Appropriate Governance Models - Shared Use of Technology SMS Distributed Development Between BI COE and Application Team Teams Page: 15

16 Benefits of BI COE at Stanley Adoption of a BI COE at Stanley has enabled: Shared use of BI/DW technologies Single point-of-contact for administration Managed deployments -consistent oversight incorporated into every stage of development Increased level of communications amongst application teams More accurate, consistent and repeatable project estimates Higher project success rates Better use and integration with the Stanley Data Warehouse (SDW) and Data Marts Improved sharing of knowledge amongst application teams Decreased risk amongst projects Consistency in design and technical reviews Higher confidence in IT department Page: 16

17 Questions Page: 17

18 DCS Consulting - Contact Us 9048 John Sutherland Lane, Lorton, VA Adam Getz [email protected] Check out John Sutherland Lane, Lorton, VA P: [email protected] Page: 18