How To Use An Sabb Platinum Visa Credit Card

Transcription

1 SABB Platinum Visa Credit Card Privileges guide

2 1 Welcome You re a high achiever, driven by ambition and determined to succeed. The SABB Platinum Visa Credit Card is designed to match your lifestyle. SABB Platinum Visa Credit Card brings you benefits specifically tailored to meet your needs, highly competitive terms, exclusive rewards and a growing range of privileges. It s an ever-changing collection of cardholder benefits, continually enhanced to help you enjoy your Platinum experience. This booklet will tell you more about the many privileges of the SABB Platinum Visa Credit Card lifestyle.

3 2 Table of contents More secure with SABB Platinum Visa Credit Card 3 SABB Platinum Visa Credit Card benefits 5 e-statements 6 Card Service Centres 7 Privileges 8 Payment methods 9 ICSABB Rewards Programme 10 Fees 11 Free Credit Protect 12 SABB Takaful Credit Protection - Exclusions 13 Protection 14 Summary of cover 17 SABB AQSAT 23 Terms and Conditions 25

4 More secure with SABB Platinum Visa Credit Card 3 SABB Platinum Visa Credit Card is more secure than ever with the embedded microchip that provides a high level of security and convenience since the data stored inside the chip is encrypted, preventing fraudulent use of the card. In addition to this, a credit card PIN code will have to be used along with the card to pay for all purchases and for cash withdrawals. For that, please ensure you activate your card and get a PIN code as soon as you receive the card so you can enjoy all of its benefits. How to get a PIN code for your SABB Platinum Visa Credit Card If this is a new or replacement card, please call us on and follow the instructions of the customer service representative to obtain a PIN code instantly and easily If the card is a renewed card, then you can continue using your current PIN code The PIN code can be changed easily at any time through any SABB ATM or by calling SABB Direct

5 4 How to use your SABB Platinum Visa Credit Card at retail outlet Point-of-Sale (POS) terminals* 1. The cashier will insert your card in the chip-card reader of the POS terminal. 2. The card must stay inside the POS terminal during the processing of the purchase transaction. 3. Wait until the cashier requests you to enter your PIN. 4. Enter your card PIN and wait for the approval response. 5. Once the transaction is approved, collect your sales receipt along with your card from the cashier. * This method is applied only when the POS terminal supports chip-card technology. If the POS terminal does not support this, then the card will have to be swiped using the magnetic stripe. Note: Internet transactions do not require the credit card PIN code. Instead, they can only be performed by entering the 3-digit Customer Verification Value (CVV) found on the back of the card.

6 5 SABB Platinum Visa Credit Card benefits SABB Platinum Visa Credit Card offers you all the features of a Credit Card that is fully Shariah-compliant. The Platinum Visa Credit Card is based on the Tawarruq principle, under which the outstanding balance is paid off by a Tawarruq transaction, giving you the facility to make partial payments at your own convenience Preferential currency conversion rate Emergency lost or stolen card replacement within two business days Telephone and Internet banking services Cash withdrawal up to 50% of the card limit Emergency cash advance services worldwide e-statements ICSABB rewards programme Free supplementary cards (up to 8) Free Credit Protect Extended Warranty Medical and legal referral Purchase Protection Free Baggage Protection programme Free SABB SMS Alert service SABB AQSAT programme

7 6 e-statements e-statements provide flexibility, convenience and security by enabling you to view your monthly SABB Credit Card statement online. You can view up to three of your latest statements by downloading them in PDF format or printing them from SABBNET. To access your e-statement, simply: 1. Log on to your account on SABBNET and then click on the statements/advices field located on the left-hand side of the page. 2. Click on e-statement on the drop-down menu. 3. Click on the monthly statement you wish to view. If you are not registered with the SABBNET service, please go to for online registration, or call SABB Direct on

8 7 Card Service Centres A network of dedicated Card Service Centres offers services such as card delivery, card replacement, card activation, re-printing of card statements, re-issuing of ICSABB certificates, advice on due amounts and many other convenient services. Card Service Centre locations: Central Region: Riyadh, Al Warood Branch, King Abdulaziz Street Western Region: Jeddah, Al Khaldiyah Branch, Prince Sultan Street Eastern Region: Khobar, Al Agrabiah Branch, Makkah Street

9 8 Privileges Local privileges: For the latest local offers, please refer to the special-offer flyers (enclosed with this pack). International privileges: To check out our latest international privileges, please visit: Unique merchant offers To view a full set of available offers, please visit: English: Arabic: dining.jsp

10 9 Payment methods Monthly payments must be made in Saudi Riyals using one of the following methods: 1. Through SABBNET (our Internet banking service for SABB Accountholders. 2. Accountholders may also contact us on Through the SADAD service using biller ID By wire transfer from any bank to your card number. 5. By providing us with standing instructions, in writing, to directly debit your SABB account and settle your monthly payment due. 6. By visiting any of our branches for cash payment over the counter or through cash deposit machines. 7. By writing a cheque* in favour of your card account and handing it in at any of our branches, or mailing the cheque to: SABB, Card Products Division, P.O. Box 69718, Riyadh *Cheque payments should be received by the Bank 7 days before the payment due date to avoid the late payment fees.

11 10 ICSABB Rewards Programme ICSABB is a unique loyalty programme that rewards you for using SABB Credit Card. We offer one ICSABB point for every SAR 10 spend on your SABB Credit Card (cash advances and SADAD transactions are excluded). Once you collect 1,000 points (equivalent to SAR 100), you will be able to redeem the points instantly by swiping your SABB Credit Card at the Point-of-sale machine installed at the cash counter against free purchases at a wide range of merchant partner outlets Kingdom-wide. The amount can be redeemed in multiples of 100. You may also use ICSABB points to pay your SABB Credit Card Annual Fees and benefit from a special discount. For the latest ICSABB offers and updated list of participating merchants, please visit our website or call SABB Direct on Note: The Bank may inform SABB Cardholders about any additions or terminations regarding the participating merchants or amendments in the merchants offers in a manner to be decided by the Bank.

12 11 Fees Annual fee* SAR 475 Tawarruq profit margin on the outstanding balance** 28.68% Supplementary Cards Free Late payment penalty fee*** SAR 100 Cash advance fee SAR 100 Lost stolen card re-issuance SAR 100 Copy of statement SAR 25 Copy of sales voucher SAR 25 Hotel/airlines/car rental voucher copies SAR 100 *Not applicable to SABB Premier Account holders **The annual percentage rate (APR) ***To be paid to certified charity organisations

13 12 Free Credit Protection SABB provides you peace of mind with our free of charge Credit Protection shield, it takes care of the burden of your loved ones in the unfortunate event of your total and permanent disability or death by settling the total outstanding balance of your Credit Card. What s more, there are no additional monthly charges levied on you to benefit from this feature. Limit of protection 100% of the outstanding balance up to SAR 75,000 Note: Credit Protection is limited to an aggregate limit of SAR 100,000 on all types of Credit Cards held by the Primary Cardholder. In the event of a claim Just call SABB Takaful Service Centre on and submit the relevant documents within 60 days of the incident.

14 13 SABB Takaful Credit Protection - Exclusions Primary Cardholders below the age of 18 and above 64 Engaging in or training for any dangerous or hazardous sports, competitions or activities. Hazardous sports or activities may include the following: 1. Any form of aerial flight including light aircraft, monoplanes, ballooning, hang-gliding, parachuting, etc. 2. Winter sports such as sleighing, ski jumping, ice hockey, etc. 3. Water sports such as powerboats, water skiing, jet skiing, diving, etc. 4. Horse riding activities such as hunting, jumping, polo, racing, etc. 5. Climbing activities such as mountaineering, rock-climbing, potholing, abseiling, etc. 6. Participation in any kind of power-vehicle race, rally or competition. 7. Judo, boxing, karate, wrestling and other martial arts of any kind. 8. Bungee jumping. Suicide, attempted suicide or self-inflicted injuries by the Participant, while sane or insane Punishment of the Participant by the due process of law Influence of alcohol, narcotics or drugs The committing, or attempting to commit or the aiding or abetting by the Participant of any unlawful act even if, in doing so, there was no intention by the Participant to cause himself injury or sickness Pre-existing conditions Engaging in aviation other than as fare-paying passenger on a regular route of a licensed scheduled aircraft Participant s active participation in war (whether declared or not), civil war, insurrection, riot, terrorist act, mutiny, piracy, civil commotion, revolution, military or other acts of violence originating from any political activity, or any loss or damage, cost or expense directly or indirectly caused by, contributed to by, resulting from, or arising out of or in connection with biological, chemical, or nuclear explosion, pollution, contamination and/or fire following thereon HIV infection/aids or any venereal disease

15 14 Protection Purchase protection Purchase Protection provides short-term insurance protection against theft and specified causes of accidental damage for purchases made with a SABB Platinum Visa Credit Card. If an item covered by purchase protection (whether it s the cardholder s own property or has been given as a gift) is stolen or damaged, benefits will be paid subject to the Terms and Conditions. The following table illustrates the benefits associated with the Purchase Protection: Description Compensation limit per 365 days period Limit per incident up to 90 days from the date of purchase Single article max. limit Single article min. limit Per item excess Coverage USD 20,000 USD 5,000 USD 1,500 USD 100 USD 50

16 15 Extended Warranty The Extended Warranty from SABB Platinum Visa Credit Cards automatically doubles the original manufacturer s warranty up to 24 months (provided the item was bought using your SABB Platinum Visa Credit Card) from the date the item was purchased, whether it s for your own use or bought as a gift. If the retailer or manufacturer won t repair or replace your purchase, just give us a call. The following table illustrates the benefits associated with the Extended Warranty: Description Coverage Compensation limit per USD 5, days period Single article max. limit USD 1,500 Double the original Extension period manufacturer s warranty period. Up to a max. of 24 months Per item excess USD 100 Baggage protection Indemnity of up to SAR 7,500 for checked-in personal baggage if delayed, lost, stolen or destroyed during the journey. Medical and legal referral A phrase book isn t the best way to ensure a sound medical diagnosis - or to give you the upper hand in a legal dispute. Give us a call and we ll put you in touch with a trusted ISO-audited medical practitioner or a legal professional who speaks your language.

17 16 Below is the benefit summary. For more information, contacts, procedure and Terms and Conditions please visit: English: medical.jsp Arabic: platinum/ medicalandlegal.jsp Telephone medical advice Medical service provider referral Monitoring of a medical condition during and after hospitalisation Delivery of essential medicine or equipment Despatch of physician Guarantee of hospital admittance deposit Arrangement of emergency medical evacuation Arrangement of emergency medical repatriation Arrangement of transportation of mortal remains Arrangement of transportation to join a cardholder Arrangement of return of children Inoculation and visa requirement information Legal referral Interpreter referral

18 17 Summary of cover Purchase protection Purchase Protection provides coverage against loss or damage that occurs within 90 days of the date of purchase. No registration of the purchase is necessary. If you need to find out the value of an item for a claim, simply contact SABB Platinum Visa Credit Card customer service unit. Protection is subject to an excess of USD 50 (or the equivalent in local currency) for each item and occurrence. Your payout is also subject to any other applicable policies or indemnities you may have. If other guarantees are in place, protection is limited only to the amounts not protected and up to the original purchase price. In no event will this cover guarantee apply as contributing protection. This protection is in excess of all other valid and collectable clauses found in other guarantee or indemnity language. Extended Warranty Items are protected up to the values shown in the Terms and Conditions. The loss or damage must occur within 30 days of the date of purchase and no registration of the purchase is necessary. Warranty is subject to an excess of USD 100 (or the equivalent in local currency) for each item and occurrence. It s also subject to other applicable policies or indemnities the cardholder may have. If other guarantees are in place, protection is limited only to the amounts not protected and up to the original purchase price. In no event will this guarantee apply as contributing protection. This protection is in excess of all other valid and collectable clauses found in other guarantee or indemnity language.

19 18 Claim process Making a claim is easy and can be done in four simple steps: Step 1: Call the claims administrator refer to contact details below Tell the operator you would like to make a Purchase Protection or Extended Warranty insurance claim They will ask you for your Platinum Visa Credit Card number, so have it ready Step 2: The appropriate claim form is sent for you to complete. Step 3: You submit the claim form to the claims administrators for processing together with the receipts for the transactions or your Visa card statement. Step 4: If the claim is approved, the claims administrator will pay the funds into your nominated account. For phone inquiries For general enquiries For claims For complaints +44 (0) [email protected] [email protected] [email protected]

20 19 More information For more information, please visit: English: Arabic: platinum/purchaseprotection.jsp Terms and Conditions Please log in to to read the Terms and Conditions of these features.

21 20 Baggage protection Summary of benefits Eligible persons Holders of a valid SABB Platinum Visa Credit Card issued by SABB, their spouse and 3 children up to 18 years (23 years if in full-time education). Insured journey In order to be considered an insured journey, the total travel fare incurred by the Cardholder in respect of himself and other insured persons accompanying the Cardholder should have been charged to his/her SABB Platinum Visa Credit Card. Delayed baggage allowance Indemnity for the costs of emergency purchases in the event that personal luggage which is checkedin and in the custody of the commercial airline fails to arrive within 10 hours after the Cardholder has reached his scheduled destination. This includes essential clothes and personal care products only. Lost baggage allowance Indemnity for checked-in personal baggage lost, stolen or destroyed during an insured journey. Limit of indemnity Delayed baggage Up to a maximum of SAR 1,125 for the Cardholder or SAR 2,250 for the Cardholder and family*. Lost baggage Up to a maximum of SAR 3,750 for the Cardholder or SAR 7,500 for the Cardholder and family*.

22 21 In the event of a claim Written proof of the claim must be given for processing within 30 days from the date of the incident for domestic travel and 60 days from the date of the incident for international travel including the supporting required documents**. Exclusions Travel on a non-commercial carrier or ticket not purchased using a SABB Platinum Visa Credit Card Hand (cabin) baggage Loss caused by or resulting from breakage of brittle or fragile articles Loss as a result of the Cardholder s negligent acts or omissions Automobiles, automobile equipments, boats or other vehicles or conveyances, trailers, and motors bicycles Household effects and furnishings, antiques and collectors items Eyeglasses, sunglasses, contact lenses, artificial teeth, dental bridges, hearing aids, prosthetic limbs, prescribed medication Keys, credit cards, travellers cheques, tickets of any kind, negotiable instruments, bullion, rare or precious coins, cash or its equivalent Professional or occupational equipment or property, whether or not electronic business equipment, telephones, computer hardware or software Plants, animals Consumables Perishables

23 22 There is no coverage for theft or damage caused by fraud, abuse, vermin, alteration (including cutting, sawing, shaping), war or hostilities of any kind (for example, invasion, rebellion, or insurrection), terror, confiscation by any government, public authority or customs official, items of contraband, losses arising from illegal activities or acts, normal wear and tear, radioactive contamination, natural disasters (including but not limited to flood, hurricane or earthquake), mysterious disappearance (mysterious disappearance means the item vanishing in an unexplained manner marked by the absence of evidence of the wrongful act of another) or inherent product defect Jewellery or any object made of gold or platinum, as well as pearls or precious stones. Silver objects used for personal adornment are also considered to be jewellery Important This summary is issued for the Cardholder s information only and is not a contract of insurance. It is subject to the Terms and Conditions of the respective policy, a copy of which is available for sight on reasonable request from SABB. Any endorsement or amendments to the policy shall be binding without prior notice to the Cardholder. *Terms and Conditions apply. **Claim forms can be downloaded from our website

24 23 SABB AQSAT SABB AQSAT is the SABB Credit Card feature that offers the convenience of paying for your large-value transactions in equal and affordable instalments, with profit rates of only 18%. You can now transfer eligible transactions to SABB AQSAT, selecting the most convenient repayment term to suit your budget. Key features Applies to any purchase transaction of over SAR 1,000 made on your primary or supplementary cards Absolutely no restrictions on the products you can purchase within the Kingdom or worldwide (excluding cash advances) Choose from our flexible repayment terms of 6, 12 or 24 months Lowest profit rate starting from 18% per annum Detailed monthly statements No need for a guarantor No down-payments No limit on the number of instalment plans allowed within available credit limit The table below is an example of how SABB AQSAT works for a transaction of SAR 5,000 converted into a SABB AQSAT plan for 6, 12, and 24-month terms. Term (months)

25 24 Simply follow these 3 convenient steps to benefit from SABB AQSAT : Step 1: Use your SABB Platinum Visa Credit Card to make a purchase of at least SAR 1,000. Step 2: Call SABB Direct Hotline and request to convert your transaction into a SABB AQSAT Plan for 6, 12 or 24 months. Step 3: Pay the monthly instalment each month for the term of the SABB AQSAT Plan. Detailed Terms and Conditions are enclosed in the Cardholder Agreement appearing in this User Guide. You can also find them on our website at