Effectiveness of Microinsurance programs in Philippines: Metrics used for measuring the effectiveness by MicroEnsure

Transcription

1 Effectiveness of Microinsurance programs in Philippines: Metrics used for measuring the effectiveness by MicroEnsure By: William H. Martirez Country Manager MicroEnsure Philippines July 5, 2015 Bangi, Malaysia

2 About Us MicroEnsure: A specialist provider of insurance to the low and middle-income market with active clients in markets across Africa, Asia and the Caribbean. We provide a range of life, health, property and weather-index products via a range of distribution partners that include microfinance companies, banks, cooperatives and mobile network operators. Our business model

3 Our History The Micro Insurance Agency is established as a wholly owned subsidiary of Opportunity International MicroEnsure Asia is formed as a joint venture between Telenor Group and MicroEnsure Holdings Ltd The team starts developing its first microinsurance models The Micro Insurance Agency is renamed MicroEnsure Opportunity International divests its majority stake and MicroEnsure secures external investment from IFC and Omidyar Network

4 About Us MicroEnsure Philippines MicroEnsure Insurance Brokers Philippines, Inc. Started operations in 2007 Registered as an insurance broker Issued more than 9 Million Policies since 2007 At present, we work with partners in more than 50 provinces nationwide Innovative Products Weather index-based crop insurance HospiCash Fire & Calamity insurance o Paid out more than Php318 Million in Calamity insurance claims covering around 61,000 families

5 What is Microinsurance? Microinsurance is the protection of low-income people against specific perils in exchange for regular premium payments proportionate to the likelihood and cost of the risk involved. ~Protecting the poor A microinsurance compendium Microinsurance is providing the poor access to a basket of risk protection, support and services in exchange of affordable premium payments in pursuit of poverty reduction. ~MicroEnsure Microinsurance is an activity providing specific insurance, insurance like and other similar products and services that meet the needs of the low income sector for risk protection and relief against distress, misfortune and other contingent events. ~Technical Working Group (TWG, 2010)

6 Metrics used for measuring the effectiveness of Microinsurance program in the Philippines

7 Protecting the poor: A microinsurance compendium Excerpt: Performance standards are operational goals that help a microinsurer achieve viability, while indicators are used to measure the extent to which the established standards are achieved. These indicators, both qualitative and quantitative, should be primarily focused on key financial measures since these provide a rapid assessment of the organization. For these to be useful and manageable, there should only be five to twelve initial key indicators. The primary indicators used to measure the performance of Microinsurance service providers are: The number of new policies Amount of premiums collected

8 Protecting the poor: A microinsurance compendium Indicators in four key areas: By Denis Garand and John Wipf 1. Marketing and distribution - Participation Ratio, Renewal Ratio, Persistency Ratio 2. Financial management and viability - Net Income, Liquidity Ratio, Solvency Ratio 3. Efficiency and client value - Expense Ratio, Incurred Claims Ratio, Time to Payout 4. Investment management - Asset diversification, Asset quality, Asset-liability matching, Matching interest rate guarantees

9 Protecting the poor: A microinsurance compendium Indicators in four key areas: 1. Marketing and distribution Participation Ratio refers to the proportion of eligible members of a target population participating in the MI program at a given point in time Participation rate = total number of members s eligible members of the target population Renewal Ratio is the percentage of clients who had coverage in the previous year and are still eligible for renewal, who are renewing their term coverage Renewal rate = (number of clients from Year X continuing coverage in Year X + 1) (number of clients in Year X) Persistency Ratio refers to the number of clients from a cohort continuing their coverage at a later date divided by the number of clients from the same cohort with coverage in Year X Persistency Rate = same with the renewal rate but is more general because it applies to both term and continuous coverage

10 Protecting the poor: A microinsurance compendium Indicators in four key areas: 2. Financial management and viability Net Income reflects performance in all activities in the period reviewed. It is the net of subsidies and grants received Net Income = Earned premium + investment income claims incurred operating expenses reserve increases Liquidity Ratio cash equivalents in paying claims and expenses Liquidity ratio = cash and cash equivalent investments probable payouts within a year Solvency Ratio is the total liabilities of the microinsurance scheme divided by its admitted assets Solvency ratio = total liabilities s total admitted assets

11 Protecting the poor: A microinsurance compendium Indicators in four key areas: 3. Efficiency and client value Expense Ratio is the proportion of the premium earned in a given period consumed by incurred operating expenses in the same period Expense ratio = Incurred operating expenses Earned premium Incurred Claims Ratio is the total incurred claims divided by earned premium in a given period Incurred claims ratio = incurred claims earned premium Time to Payout is the days it takes for a client to receive a payment after the occurrence of an event. Paying claims promptly is an important aspect of service and good value.

12 Protecting the poor: A microinsurance compendium Indicators in four key areas: 4. Investment management Asset diversification reflects the amount invested in a particular asset including a related organization Asset quality reflects the overall quality of the portfolio Asset-liability matching requires projections of liability streams such as claims, expenses, maturities, etc. Matching interest rate guarantees a microinsurer offering long-term interest rate guarantees must have ready access to quality investment instruments with matching term and interest rates to cover payment of guarantees

13 Performance Standards for Microinsurance in the Philippines By Philippine Insurance Commission The SEGURO indicators are divided into the following categories: Solvency and Stability measure the degree of safety, soundness and strength of MI provider o Margin of Solvency Ratio, Liquidity Ratio, Leverage Ratio Efficiency determine the ability of MI business to generate sufficient earning to cover the expenses and claims incurred o Underwriting Costs Ratio, Operating Expense Ratio, Claims or Loss Ratio, Time to pay-out Governance determines if the conduct of the MI business complies w/ the principles of good governance Understanding of the product by the client comprises a set of indicators that determines clients understanding of the product and services provided by the MI provider o Renewal Ratio, Claims Rejection Ratio Risk Based Capital Ratio determines the sufficiency of the insurer s capital to support the degree of risks associated w/ the entity s operations and investments Outreach determine the extent of the MI business o Growth in the number of MI clients and volume of MI business

14 Regulatory Framework for Microinsurance in the Philippines Characteristics of Microinsurance Contract Clearly states the face amount, benefits, and terms of the insurance coverage; Is easily understood by the insured and printed in English or Filipino; Has simple documentation requirements; Has contributions/premium collection that coincides with the cash flow of the insured and are not onerous for the insured; and Claims are paid in not more than 10 days

15 PACE Analysis The ILO Microinsurance Innovation Facility s client value assessment tool called PACE (Product, Access, Cost and Experience) 1. Product 1. Coverage, service quality, exclusions, waiting periods 2. Sum insured to cost of risk 3. Eligibility criteria 4. Value-added services product appropriate 4. Experience 1. Claims procedures 2. Claims processing time & quality of service 3. Policy administration & tangibility 4. Customer care responsive experience simple accessible cost 2. Access 1. Choice and enrollment 2. Information & understanding 3. Premium payment method 4. Proximity affordable access 3. Cost 1. Premium to benefit 2. Premium to client income 3. Other fees & costs 4. Cost structure and controls

16 PACE Analysis This study was scored using the four core dimensions of a Microinsurance Product such as: Product, Access to the Poor, Cost and Experience INFORMAL PARTNER-AGENT MBA COOPERATIVE INSURANCE MICROENSURE PRODUCT ACCESS COST EXPERIENCE Dimension WEIGHT CRITERIA PRODUCT 5 Coverage, quality of service, exclusions and waiting periods ACCESS 5 Choice of Enrollment COST 5 Premium in relation to benefit EXPERIENCE 5 Claims processing procedures Sum Insured in Relation to Cost of Risk Information and understanding in relation to complexity Premium in relation to client income Claims processing time and service quality Eligibility Criteria Premium Payment Method Other Costs policy administration and tangibility Value Added Services Proximity Cost structure and Controls Customer Care

17 MILK Study (Business Case) MILK Brief #14: The Business Case for Life Microinsurance in the Philippines: Initial Findings Robust growth for the five microinsurance programs covering the years

18 MILK Study Cont The Business Case for Life Microinsurance in the Philippines: Initial Findings Loss ratios increases during the study period (a high incurred Loss Ratios could indicate that clients are paying for something they use)

19 MILK Study (Client Value) MILK Brief #17: Doing the Math Calamity Microinsurance in the Philippines Studying MicroEnsure s Calamity Insurance in Mindanao and Panay MILK defines client value as a combination of financial value, expected value, and service value. One way to assess the financial value of this insurance payout is to compare the premium paid over a client s tenure with TSKI to the payout received after the flood. From a cost-benefit perspective, MicroEnsure s product has significant financial value for those who received payouts. Those clients who had been with TSKI for one year had paid in only USD3.45, therefore the USD230 payout represented an enormous return of over 66 times the premium paid.

20 Performance Indicators For Microinsurance A Handbook for Microinsurance Practitioners By Denis Garand and John Wipf Product Value Indicator 1: Incurred expense ratio Indicator 2: Incurred claims ratio Indicator 3: Net income ratio Product Awareness & Client Satisfaction Indicator 4: Renewal ratio Indicator 5: Coverage ratio Indicator 6: Growth ratio Service Quality Indicator 7: Promptness of claims settlements Indicator 8: Claims rejection ratio Financial Prudence Indicator 9: Solvency ratio Indicator 10: Liquidity ratio

21 Performance Indicators For Microinsurance A Handbook for Microinsurance Practitioners Product Value Indicator 1: Incurred expense ratio = Incurred expenses Earned premium Indicator 2: Incurred claims ratio = Incurred claims Earned premium Indicator 3: Net income ratio = Net income Earned premium Product Awareness & Client Satisfaction Indicator 4: Renewal ratio = Number of renewal s Number of potential renewals Indicator 5: Coverage ratio = Number of active insured Target population Indicator 6: Growth ratio = (Number of insuredn Number of insured)n-1 Number of insuredn-1

22 Performance Indicators For Microinsurance A Handbook for Microinsurance Practitioners By Denis Garand and John Wipf Service Quality Indicator 7: Promptness of claims settlements = Analytical breakdown of service times taken to report and process a set of claims Indicator 8: Claims rejection ratio = Financial Prudence Indicator 9: Solvency ratio = Admitted assets Liability Indicator 10: Number of claims rejected Number of claims in the sample Liquidity ratio = Available cash or cash equivalents Short-term payables

23 Corner Jayme-Commission Civil St. Brgy. Benedicto, Jaro, Iloilo City, 5000 Philippines t: e: