Langara College. Information Technology. IT Info-Session June 2015 INFORMATION TECHNOLOGY
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1 Langara College Information Technology IT Info-Session June 2015
2 Agenda IT Organization Changes IMS Restructuring IT Help Desk Statistics New User Groups Project Updates Project Translink Compass Project Service Packs Computer Lab Updates Leapfrog Program
3 IT Organization Changes Computer Support Technicians Mike Joel Summer Co-op Students Rick Lucas Amanda Oliver
4 IT Organization Changes Associate Director - Development Associate Director Product Management John Wong Senior Database Administrator Geoff Hewson Kevin Wai
5 IMS Restructuring Integrate into IT Operations Rebranded as Classroom Support IT Help Desk Single Point of Contact for support IT Operations Client Services Servers & Storage Networks & Security Classroom Support (IMS)
6 IT Help Desk Statistics Tickets Submitted to IT
7 IT Help Desk Statistics 2015 YTD Tickets Submitted Ticket Comparison (Jan - May Period) Same Period Tickets Submitted 6898 Tickets per month (average)
8 New User Groups 2 new advisory groups: Classroom and Lecture Theatre User Group PC Lab User Group Forum to provide feedback and bring forth issues Projects will go through Langara IT governance
9 Project Status Project / Initiative Health Progress Last Change Risk Risk Description Leapfrog Program 5% Planning Pending resources Windows XP Migration 5% RFP underway Student Drive Migration 15% Design and POC Translink Compass 95% Live - Warranty Period - Employee Migration 15% Migration in progress Resources Fluid Surveys 100% Released to users Spring Service Pack 100% Complete Resources Summer Service Pack 10% Development in progress Telephony (VOIP) 5% RFP underway PCI Compliance 50% Analyzing solution for CS Resources Computer Lab Enhancements 5% Planning Knowledge Management (KCS) 10% Discovery and Planning
10 Project Status Date Department Status Feb 1-28 IT Completed March 4-13 Co-op Completed March Homestay Completed March 23-Apr 2 Human Resources Completed April 7-10 International Education Completed April 13-May 29 Office365 users (Exec, DDC) Completed June 1-30 Library In Progress TBA Other Departments Planning
11 Project 115 staff migrated 10-15% migrated Co-op students leading migration process Testing solution for Apple computers
12 Translink Compass Project Implemented infrastructure for Langara students to activate and request U-Pass BC each month Successful distribution of Compass card No more paper passes Collaboration with Facilities and C&M Student outreach work
13 Translink Compass Project Eligible Students for June U-Pass Compass Cards Distributed Cards Linked and Activated
14 Service Packs Spring Service Pack released and key items complete: Expansion of Symplicity system for Coop, to allow access to the job board for all students Changes to website to display course locations for VSB courses Starting Summer Service Pack: Review of potential items Requirements gathering
15 Computer Lab Updates Transform PC Labs: A351, B015, B019, C122, C123 Into Citrix lab and/or new Dual-purpose classroom Equipped for Comp. Sci. and Math & Stats A215 Lab to be vacated A221 Print Station to be vacated Planning in progress
16 What is the Leapfrog Program? A College-wide initiative to optimise our ability to support the execution of Langara s mission: Stabilise essential existing IT services (ESSSE) Review and optimise the College s business processes aligned with its strategic outcomes of value Refresh and transform IT services to align with strategic business needs Enable ongoing sustainable IT support
17 Genesis The Leapfrog Program originated from: Requests for process improvements Requests for new systems and system improvements Increase in technology demands beyond the current capacity of IT
18 Current Activities: Progress Business Architect hired: Geoff Hewson Program Discovery and Planning: Program Charter, Program governance, Project Plan for Discovery phase Business Process Reviews track kicking off: Business Architecture workshop with leadership group June 10 Essential systems stabilisation started: Project planning, systems risk assessments
19 Project ESSSE Essential Systems Stabilization and Security Enhancements 7 essential systems identified: Banner SSB and INB, Luminis portal, Room Booking System, Account provisioning, Lab and desktop software, College phone system Banner and Luminis are the top priorities Currently in the Planning phase
20 Q & A
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