11/14/2014. Scams Against Seniors. Better Business Bureau. BBB Scam Stopper. Turn to BBB For
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1 Better Business Bureau Scams Against Seniors Kansas Education Conference on Dementia November 18 th, 2014 Better Business Bureau Serving Nebraska, South Dakota, the Kansas Plains and SW Iowa Non-profit business organization working for trust in the marketplace BBB Started in 1912 Turn to BBB For BBB Business Reviews Tips and Alerts Wise Giving Reports File a Complaint Advertising Review BBB Scam Stopper Learn about Scams Report a Scam Subscribe to Scam Alerts In partnership with: Seniors May Be More Vulnerable Grandparent Scam Polite, want to please Available, get worn down Access to savings Isolated, determined to be independent Ashamed to ask for help Caller poses as grandchild Emergency, needs money Send by wire or prepaid debit card 1
2 IRS Phone Scam Tech Support Scam Over 90,000 complaints filed with IRS since 2013 Total losses has surpassed $5 million approximately 1,100 victims identified Calls claims to be from Microsoft or Internet service provider Requests remote access into your computer Work from Home & Secret Shopper Scams Preying on those looking for extra income Fake business name, fake check If cashed, consumer responsible for paying back bank Medical Identity Theft Signs of medical identity theft: Bill for medical services you didn t receive Call from a debt collector about a medical debt you don t owe Medical collection notices on your credit report that you don t recognize Notice from your health plan saying you reached your benefit limit Foreign Lottery & Sweepstakes Scams Pay taxes or fees to receive winnings Wire funds or use GreenDot card You can t win the lottery if you don t buy a ticket! Charity Scams Emotional appeals or disasters in the news High pressure tactics Research the charity: Better Business Bureau Wise Giving Alliance Charity Navigator Charity Watch GuideStar IRS Search for Tax Exempt Organizations 2
3 Home Repair & Storm Chasing Door to door sales Scare tactics, high pressure Never pay in full before work begins Substandard work Phishing, Smishing and Spoofing Fake s or text messages, links to malware or steal identity Caller ID spoofing Golden Rules for Seniors Don t worry about being polite Just say NO to high pressure Don t give out personal or financial information If it sounds too good to be true, it probably is How to protect those we care for Register on DNC list Do not give out personal or financial information Check out a business before you do business Education is the best line of defense! Questions? Contact Us: bbb.org facebook.com/bbb1936 twitter.com/bbbne_sd_ks_ IA Request a presentation: Denise Groene, State Director or dgroene@bbbinc.org 3
4 Marketplace Do s & Don ts For Seniors DO s: 1. Register your phone number with the National Do-No-Call registry at Keep careful records of all transactions and shred documents before throwing them away. 3. Trust your instincts. If an offer sounds too good to be true, it probably is. 4. Research a business prior to doing business with them. Visit or in Kansas call toll free at or visit the Kansas BBB Web site at DON Ts: 1. Never do business with someone who shows up at your door before doing your research. 2. Avoid giving out personal information to an unknown caller or through regardless of who they say they are. 3. Do not wire money before verifying who the money is going to. 4. Resist high pressure sales tactics. Take your time and ask questions before making any decisions. BE WISE BE INFORMED BE EMPOWERED Check with the Better Business Bureau FIRST. To request materials or to have someone from the BBB speak to your group about marketplace issues, please contact Ms. Denise Groene, State Director for Kansas at , ext or dgroene@kansasplains.bbb.org
5 Important Resources For Seniors Better Business Bureau of The Kansas Plains Wichita, Kansas BBB Senior Line Stop Junk Mail/Telemarketing Direct Mail Association (Junk Mail) Credit Card Offers Do Not Call Registry or or Federal Trade Commission I.D. Theft Debt Collection Kansas Attorney General Consumer Protection Division consumer-protection U.S. Senate Special Committee on Aging Internet Crime Complaint Ctr. Credit Reporting Agencies Equifax Experian TransUnion Free Annual Credit Report or Social Security AARP BE WISE BE INFORMED BE EMPOWERED Check with the Better Business Bureau FIRST. To request materials or to have someone from the BBB speak to your group about marketplace issues, please contact Ms. Denise Groene, State Director for Kansas at , ext or dgroene@kansasplains.bbb.org
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