MITEL COMMUNICATIONS DIRECTOR (MCD) FOR ISS AND VMCD RELEASE 6.0 INSTALLATION AND MAINTENANCE COURSE

Transcription

1 MITEL COMMUNICATIONS DIRECTOR (MCD) FOR ISS AND VMCD RELEASE 6.0 INSTALLATION AND MAINTENANCE COURSE

2 Notice The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks Corporation (MITEL). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes Inter-Tel is a registered trademark of Inter-Tel (Delaware), Incorporated. Mitel is a registered trademark of Mitel Networks Corporation. All other trademarks mentioned in this document are the property of their respective owners, including Mitel Networks Corporation and Inter-Tel (Delaware), Incorporated. All rights reserved Mitel Networks Corporation Personal use of this material is permitted. However, permission to reprint/republish this material for advertising or promotional purposes or for creating new collective works for resale or redistribution to servers or lists, or to reuse any copy righted component of this work in other works must be obtained from Mitel Networks Corporation. MCD for ISS and vmcd Release 6.0 I&M 2

3 Mitel Communications Director (MCD) for ISS and vmcd Release 6.0 Installation and Maintenance Course Module 1: About this Course

4 Navigating the Course Modules The Attachments link allows you to download a soft copy of the course notes. The Outline tab allows you to view the modular course structure. The Thumbnails tab allows you to view thumbnails of the course slides. You can also select a previously viewed slide by scrolling up / down through the displayed course content. The navigation arrows allow you to advance through the course material one slide at a time. Note: This E-Learning presentation does NOT contain audio narration. Navigation: Before you continue, it is recommended that you become familiar with how to navigate through the course modules and content. MCD for ISS and vmcd Release 6.0 I&M - Module 1: About this Course 1-2

5 Course Modules 1. About This Course 2. Introduction 3. MCD for ISS on Mitel Standard Linux (MSL) OS 4. Virtual Mitel Communications Director (vmcd) 5. MCD for ISS on Red Hat Enterprise Linux (RHEL) on Stratus Servers MCD for ISS and vmcd Release 6.0 I&M - Module 1: About this Course 1-3

6 Information Icons Information icons are used throughout the course to identify the following: Reference: Directs you to additional reference information in the Technical Documentation, Online Help, or other support documents. Caution: Identifies a potentially dangerous situation that may result in injury to you or damage to the equipment. Note: Identifies a key point of interest. The note symbol may also direct you to helpful information in the system documentation or other supporting documentation. Tools and Equipment: Identifies tools and equipment you will need to complete a lab exercise. Navigation: Identifies tips on how to navigate through the course material. MCD for ISS and vmcd Release 6.0 I&M - Module 1: About this Course 1-4

7 Product Documentation Reference: You can view all the product documentation required to complete this course from the Mitel edocs web site at: Product Documentation The Mitel Standard Linux (MSL) Installation and Administration Guide Release 9.4 information specific to Mitel Standard Linux (MSL) is available on Mitel Online MCD for ISS Blade Administrator Online Help Mitel Communications Director Installation and Administration Guide for Industry Standard Servers (ISS) Release 6.0 Mitel Communications Director Engineering Guidelines for Industry Standard Servers (ISS) and Virtual Mitel Communications Director (vmcd) Virtual Mitel Communications Director (vmcd) Installation and Administration Guide MCD for ISS and vmcd Release 6.0 I&M - Module 1: About this Course 1-5

8 Training Assistance Getting Assistance If you have any difficulties with any part of this course, please contact our Training Department. In North America, call The Automated Attendant will answer Thank you for calling MITEL.... Dial A voice mail system will ask you for your name, telephone number, the course name, and a description of the assistance you require ( technical_training@mitel.com). In EMEA, call Mitel Training at +44 (0) After normal hours your call will go to voic . ( uktraining@mitel.com). MCD for ISS and vmcd Release 6.0 I&M - Module 1: About this Course 1-6

9 Technical Certification Online Test To gain Mitel technical certification, you must complete an online test. Your final test score must be 80% or higher to attain certification. Once you complete all the required course modules, connect to the Mitel OnLine (MOL) web site, locate the course from the Mitel OnLine Learning Catalog, and follow the instructions to complete the test. MCD for ISS and vmcd Release 6.0 I&M - Module 1: About this Course 1-7

10 Mitel Communications Director (MCD) for ISS and vmcd Release 6.0 Installation and Maintenance Course Module 2: Introduction

11 Module Objectives Upon completion of this module, you will be able to: Identify differences between Mitel Communications Director (MCD) for ISS Release 6.0 and MCD for 3300 ICP Release 6.0. MCD for ISS and vmcd Release 6.0 I&M - Module 2: Introduction 2-2

12 Overview Mitel Communications Director (MCD) for ISS Release 6.0 and MCD for deployment of VMWare Vsphere virtualization infrastructure (vmcd) Release 6.0 is call processing software designed for deployment on Industry Standard Servers (ISS). The Mitel Communications Director for ISS is a highly scalable call processing application, supporting up to 5000 active IP or SIP users; 2,500 active users with no engineering rules applied, 5,000 active users with engineering rules. The Mitel Communications Director for ISS serves only IP and SIP devices as well as IP and SIP trunking. MCD for ISS and vmcd Release 6.0 I&M - Module 2: Introduction 2-3

13 General Information This course covers how the functionality of MCD for ISS release 6.0 differs from that provided in MCD for 3300 ICP Release 6.0. This training material is for those Mitel partners that have already completed the Mitel Communications Director for 3300 ICP Release 6.0 Advanced I&M certification. Enhancements and changes that will be experienced by a technician are presented. By completing this course and the associated test, you will be certified to call Mitel Product Support concerning MCD for ISS and vmcd Release 6.0 issues. MCD for ISS and vmcd Release 6.0 I&M - Module 2: Introduction 2-4

14 MCD for ISS Overview Mitel Communications Director (MCD) for ISS is: A telephony call control application blade. Installed on an Industry Standard Server (ISS). Installed in either: A Mitel Standard Linux (MSL) release 9.4 OS environment A Red Hat Enterprise Linux (RHEL) release 5.4 OS environment for Stratus 2600 and 4500 servers MCD for ISS and vmcd Release 6.0 I&M - Module 2: Introduction 2-5

15 Features of MCD for ISS The MCD for ISS blade for MSL is delivered via download from the AMC or ISO images downloaded and burned to a CD The MCD for ISS blade for RHEL is delivered via the ISO images downloaded and burned to a CD. IP Addressing is unique to the MCD for ISS blade. VLAN ID, STP and DHCP treatment is unique to MCD for ISS. The internal Media Server supplies up to 1000 channels for G.729 Compression, Conferencing, Group Paging, and Music On Hold. MCD for ISS and vmcd Release 6.0 I&M - Module 2: Introduction 2-6

16 Configuration Information MCD on ISS is supported on IBM, HP, Sun server platforms and Stratus servers. The specific models and configurations supported are detailed in the MSL Qualified Hardware List (Mid Level servers) and the MCD for ISS Engineering Guidelines. The MSL Qualified Hardware List is available at Note: The ISS Server may provide a management interface called Embedded Lights Out Management (ELOM) that allows remote server console access, network drive access, etc. The network drive feature allows a user to install the MCD software from a remote CD or ISO file on a network drive. MCD for ISS and vmcd Release 6.0 I&M - Module 2: Introduction 2-7

17 MCD for ISS Hardware Configuration With MCD for ISS, the software is provisioned on an Industry Standard Server. MCD for ISS 6.0 is the call control software blade. MCD for ISS 6.0 is based on MCD 6.0 load x. MCD for ISS and vmcd Release 6.0 I&M - Module 2: Introduction 2-8

18 Limitations The Communications Director supports only IP and SIP sets 5140 IP Phone, 5240 IP Phone and the 5230 IP Phone are not supported Conferencing, Compression, Music On Hold (MOH), and Group Page resources are provided transparently by the internal Media Server. Up to 1000 audio channels. This same resource pool is used for Compression, Conferencing, Paging, and Music On Hold. Maximum number of Conference channels: 600 Each conferee in a conference consumes a channel resource. Maximum members in a conference : 8 Maximum number of IP phone members in a page group: 64 Maximum number of compression channels: 128 The maximum capacity for each feature or resource in MCD for ISS not listed above is the same as those of MCD for MXe Server. Remember, you cannot configure a system to support all maximum values at the same time. Anonymous FTP accounts are not supported MCD for ISS and vmcd Release 6.0 I&M - Module 2: Introduction 2-9

19 Media Server Provides up to 1000 audio channels in support of Conferencing, Group Paging, Music on Hold, and Compression. The internal Media Server uses the MSL IP address as its streaming interface, not the IP address of the call server. An audio channel supports a single bi-directional audio stream to one phone. One audio channel facilitates: either G.711 or G.729 audio compression Music on Hold to one phone one party in a conference call one phone in a group page The number of Audio channels is 1000 of which 256 can be allocated for compression. The number of channels used for compression is controlled by the number of Compression licenses -- maximum programmed by the system administrator in the License and Options form. MCD for ISS and vmcd Release 6.0 I&M - Module 2: Introduction 2-10

20 Maximum Capacities MCD for ISS and vmcd Maximum capacities for the following call groups has been expanded: Hunt Groups: 2000 Extended Hunt Groups: 64 Pickup Groups: 800 Page Groups: 64 Ring Groups: Agent Skill Groups with a maximum of 2100 agents per group Group Park keys per destination DN: 250 Support for party conferences MCD for ISS supports 750 embedded Voic mailboxes vmcd Support for 2500 active Users Support for 150 embedded Voic mailboxes MCD for ISS and vmcd Release 6.0 I&M - Module 2: Introduction 2-11

21 MCD for ISS as Designated License Manager (DLM) MCD for Industry Standard Server (ISS) can operate as a Designated License Manager and obtain system licenses while disconnected (offline) from the Application Management Center (AMC). Note: A vmcd node can be a member of a shared license group but cannot be a Designated License Manager. MCD for ISS and vmcd Release 6.0 I&M - Module 2: Introduction 2-12

22 MCD for ISS Supports SIP and IP Devices Only The MCD for ISS does not support: TDM device connections. This includes: AMBs. AOBs. T1/E1 Modules. Quad CIM Modules. Quad FIMs -- therefore, NSUs, DSUs, and Peripheral Nodes. Embedded voice mail (except on vmcd) Internal DHCP server. IP Sets that register with the server must obtain DHCP options from an alternate DHCP server source. For example, a 3300 ICP serving as a TDM Gateway IP Phone, 5240 IP Phone and the 5230 IP Phone. MCD for ISS and vmcd Release 6.0 I&M - Module 2: Introduction 2-13

23 IP Addresses MCD for ISS (and vmcd) requires a total of 2 (or 3) IP addresses: One IP address for MSL, shown as MSL IP address in MCD blade administration panel. One System IP address Optional IP address for ELOM. This is an IP address that is configured separately when the server is first deployed onsite. MCD for ISS and vmcd Release 6.0 I&M - Module 2: Introduction 2-14

24 MSL Local Network Auto Add If the MSL IP address is in one of the following RFC 1918 ( the associated network is added in the MSL Local networks. For example, if the MSL IP address is /24, that IP address belongs to the network which is listed in RFC The MCD-ISS would then add /8 in Local Networks (Server Manager -> Local networks). MCD for ISS and vmcd Release 6.0 I&M - Module 2: Introduction 2-15

25 System IP Properties Form System IP MSL IP MCD for ISS and vmcd Release 6.0 I&M - Module 2: Introduction 2-16

26 VLAN ID, STP and DHCP VLAN ID On the ISS servers, Ethernet packets are not tagged with a VLAN ID. VLAN tagging is a function of the external L2 switch which connects the server to the LAN. The external L2 switch can peek at the DSCP value and tag the appropriate VLAN ID and L2 priority. Neither the ESM nor the MCD panel displays the VLAN ID field. The VLAN ID and VLAN Priority must be managed by the layer-2 switch which connects the server to the LAN. Spanning Tree Protocol (STP) STP is not supported internally in MCD for ISS servers. DHCP A DHCP server is not supported internally in the MCD for ISS servers. This functionality must be provided for the IP devices by an external DHCP server. MCD for ISS and vmcd Release 6.0 I&M - Module 2: Introduction 2-17

27 ESM Adjustments Because of the unique characteristics of MCD for ISS, the following Embedded System Management (ESM) forms are not accessible: Layer 2 Switch Spanning Tree IP Routing Internet Gateway forms: WAN Settings Remote Access (PPTP) Firewall forms: Firewall Control Port Forward Table All DHCP programming forms In the System IP Properties form: Layer 2 Switch IP Address field E2T card IP Address field Media Gateway IP Address field Voice VLAN ID field MCD for ISS and vmcd Release 6.0 I&M - Module 2: Introduction 2-18

28 Mitel Communications Director (MCD) for ISS and vmcd Release 6.0 Installation and Maintenance Course Module 3: MCD for ISS on Mitel Standard Linux (MSL) OS

29 Software Delivery Model MCD on ISS is delivered in a software only format for field install on industry standard platforms. The software can be obtained in several methods: Download from the AMC The MCD blade can be downloaded from the AMC through the regular MSL blade download mechanism. Download from Mitel OnLine Software (ISO image) can be downloaded from Mitel OnLine, burned to a CD-ROM or stored on a network drive. The software can then be installed from either location onto the server. MCD on ISS runs on the Mitel Standard Linux (MSL) operating system release 9.4. As part of the installation (through any of the above methods), MSL would be installed first. For more information, please consult the MSL Installation guide. MCD for ISS and vmcd Release 6.0 I&M - Module 3: MCD for ISS on MSL OS 3-2

30 Installing MCD for ISS on MSL From AMC Follow the directions in the Mitel Communications Director Installation and Administration Guide for Industry Standard Servers (ISS) Release 6.0. Here is a brief summary of the installation. 1. Install MSL 9.4. Include the Application Record ID (ARID) assigned to the system. 2. In MSL Server Manager ServiceLink Status Panel, click Sync (to AMC) to add the MCD blade. The Service list is updated. MCD for ISS and vmcd Release 6.0 I&M - Module 3: MCD for ISS on MSL OS 3-3

31 Installing MCD for ISS From AMC (cont d) 3. In MSL Server Manager ServiceLink Blades Panel, click the Install link, located beside the MCD for ISS blade name to download MCD ISS from the AMC. 4. If you are installing embedded voic , in MSL Server Manager ServiceLink Blades Panel, click the Install link, located beside the EMEM prompts for Mitel Communications Director on Industry Standard Servers name to download the voic prompts from the AMC. Install OR... MCD for ISS and vmcd Release 6.0 I&M - Module 3: MCD for ISS on MSL OS 3-4

32 Installing MCD for ISS From CD-ROM 1. Load Blade from a CD-ROM (download ISO file from MOL and burn a CD-ROM) 2. When the installation is complete, click on Mitel Communications Director, located in the left-side panel under the Applications heading. 3. On the next screen click Modify. 4. Configure the System IP address for the MCD for ISS blade. 5. Click Save. MSL IP System IP MCD for ISS and vmcd Release 6.0 I&M - Module 3: MCD for ISS on MSL OS 3-5

33 Online Upgrade of the Mitel Communications Director Blade Software The MCD blade software online upgrade process consists of upgrading to a new version of the blade software. Database information such as the System (Call Server) IP, ARID, etc. is retained in the MSL database during the upgrade process. Follow the directions in the Mitel Communications Director for ISS Installation and Administration Guide. Backing up and restoring the databases are part of the automatic online upgrade process. A summary of the steps: 1. Log in to the MSL Server Manager using a browser with the user name and password when initially configuring the MSL server. 2. Click on Blades, located in the right-side panel under the ServiceLink heading. 3. Click Update List to view the new versions available from the AMC in the blade list. 4. In the MCD for ISS row of the list of blades, click on the Upgrade link beside the version being upgraded. The End User License page appears. 5. Scroll to the bottom of the page and click Accept all licenses. A page showing the upgrade progress appears. 6. When the installation is complete, click Clear this report. 7. Click Mitel Communications Director, located in the left-side panel under the Applications heading. A message appears describing the status of the upgrade. 8. Restore the MCD Call Server database from the external PC using the MCD ESM restore facility. MCD for ISS and vmcd Release 6.0 I&M - Module 3: MCD for ISS on MSL OS 3-6

34 Manual Upgrade of the Mitel Communications Director Blade Software The manual upgrade process consists of backing up and restoring the databases, removing the current software, and re-installing a new version of the software. Database information such as the System (Call Server) IP, ARID, etc. is retained in the MSL database during the upgrade process. Follow the directions in the Mitel Communications Director for ISS Installation and Administration Guide. MCD for ISS and vmcd Release 6.0 I&M - Module 3: MCD for ISS on MSL OS 3-7

35 MCD for ISS and vmcd Release 6.0 I&M - Module 3: MCD for ISS on MSL OS 3-8

36 Mitel Communications Director (MCD) for ISS and vmcd Release 6.0 Installation and Maintenance Course Module 4: Virtual Mitel Communications Director (vmcd)

37 How vmcd Works Virtual MCD is a virtual telephony services platform that provides IP-PBX features for small to large enterprises. It offers the same MCD software deployed on the Mitel 3300 IP Communications Platform (ICP) and industry standard Sun Microsystems, HP, and IBM servers, and maintains the rich industry-leading voice communications that set Mitel apart. The virtual appliance uses open standard definitions, enabling it to be inserted into virtualized data centers along with other business applications. It can be deployed on any VMware vsphere 4 certified industry standard server. With Virtual MCD, you can access the full range of telephony features including Dynamic Extension, clustering, resiliency support, SIP service provider interconnect, and multi-node management. MCD for ISS and vmcd Release 6.0 I&M - Module 4: vmcd

38 Virtual Mitel Communications Director (vmcd) Introduction Mitel's Unified Communications features run as virtual appliances on VMware vsphere 4 virtualization platform. Like any other application, the Mitel software can be downloaded and installed on any data-center server that's running VMware vsphere. Virtual Mitel Communications Director (Virtual MCD), the core of the unified communications system, providing call control for the IP voice path is the first Mitel virtual solution. Virtual MCD is quickly followed by other VMware Ready, certified Mitel Virtual Solutions: Mitel NuPoint Unified Messaging (UM), Mitel Audio & Web conferencing (AWC), Mitel Teleworker, and Mitel Unified Communicator (UC) Advanced. The powerful Virtual MCD is a virtual appliance that provides call control for the IP path, as well as real-time media streaming support for audio conferencing. The technology offers Mitel s Unified Communications (UC) features as virtual application software. It can be downloaded and installed on a data center server that is running VMware vsphere 4. Instead of maintaining a separate set of hardware, processes, tools, and staff for voice communications, you can now treat voice like any other virtualized application in the data center. Voice and data can be managed in the same place. Support for 2500 active users Support of the same features currently supported on MCD-ISS MCD for ISS and vmcd Release 6.0 I&M - Module 4: vmcd 4-3

39 vmcd Business Solutions vmcd Small Business solution support for up to 150 active users up to 30 ACD agents 32 G.729 streams vmcd Small Business with Voic solution support as above plus Embedded voice mail for up to 150 mailboxes and 8 ports vmcd Mid-Market Resource Profile support for up to 1500 active users vmcd Enterprise Solution support for up to 2500 active users MCD for ISS and vmcd Release 6.0 I&M - Module 4: vmcd 4-4

40 Virtual Mitel Communications Director (vmcd ) features All call group and conference maximum capacities of the MCD for ISS apply to vmcd Maximum capacities for call groups: Hunt Groups: 2000 Extended Hunt Groups: 64 Pickup Groups: 800 Page Groups: 64 Ring Groups: Agent Skill Groups with a maximum of 2100 agents per group Group Park keys per destination DN: 250 Support for party conferences Support for 2500 active Users Support for 150 embedded Voic mailboxes vmcd nodes must communicate with the AMC at least every 60 days or fall into License Violation MCD for ISS and vmcd Release 6.0 I&M - Module 4: vmcd 4-5

41 vmcd Licensing The initial license includes a 12 month right to use the software and comes with the first year of software assurance included in the purchase price. Within that timeframe, the installation must be upgraded to the then current release of Mitel's vmcd software. Upon upgrade, the software right to use will be extended. Should the software not be upgraded within the 12 month window to the then current release of vmcd, the software will cease to function and telephony functions will terminate. Technically, the system will continue to work until the next reset. Once a reset occurs, it will not restart. For additional information about the Mitel Applications Management Center (AMC), refer to the AMC Web site and the AMC online Help ( MCD for ISS and vmcd Release 6.0 I&M - Module 4: vmcd 4-6

42 Virtual Voice Management With Mitel Virtual Solutions, you can also take advantage of the advanced functions of VMware vsphere, such as management of server availability and maintenance. For example, virtual applications don t experience the long periods of downtime for server maintenance. And management methodologies and best practices can be applied consistently across all applications in the data center saving time and money. With voice and data integration, there s no longer a need for two sets of hardware, two sets of resources, or two budgets. By reducing the overall number of physical servers in a data center, your organization experiences significant capital cost savings. As well, server consolidation can save operational costs fewer servers means more efficient integration of IT processes. Just as important, less energy is required for powering up and cooling down. Simplified disaster recovery planning is another advantage. Business applications and data can be encapsulated into virtual machines that are easily transmitted off-site, and just as easily recovered, if disaster strikes. And a single business continuity and disaster recovery plan is all that s required for everything in the data center. MCD for ISS and vmcd Release 6.0 I&M - Module 4: vmcd 4-7

43 vmcd Technical Specifications Virtual MCD is delivered as a software image in a standard Open Virtualization Format (OVF) for installation into a VMware-enabled virtual environment. The OVF image is available as a software download, alongside other MCD software images. The Virtual MCD application requires the following minimum software and hardware: VMware vsphere 4, with VMware vsphere client (VMware vcenter Server is optional and not required to install and manage the Virtual MCD application) Intel-based servers with a minimum Xeon 55xx Series at 2.26 GHz or better (supporting Core i7/intel Nehalem architecture), with hyper-threading enabled Virtual infrastructure capable of hosting a virtual machine with a minimum of 2 processor cores, 2 GB RAM, 10 GB disk space, and 40 Mbps network throughput. This allocation is defined and assigned as part of the Virtual MCD installation process. The mid-market resource profile for Virtual MCD that can be selected at deployment time and is set at 3 vcpu, 3GHz CPU, 2GB RAM and 20GB HDD, and can support up to 1500 users. The minimum software release installed on the server must be ESX/ESXi 4.1 Update 2 MCD for ISS and vmcd Release 6.0 I&M - Module 4: vmcd 4-8

44 vmcd Software Installation Overview Installing and activating vmcd consists of the following steps: Logging in directly to the ESX/ESXi hosts or to the vcenter Server using the vsphere Client application. Deploying vmcd as a virtual machine and virtual application operating on VMware ESX/ESXi release 4.1 Update 2 or later. Powering up the Virtual Machine and commissioning MSL/MCD. MCD for ISS and vmcd Release 6.0 I&M - Module 4: vmcd 4-9

45 Before You Begin with vmcd The following conditions must be in place before you begin the installation process: VMware ESX/ESXi release 4.1 or later installed on an Intel based server with a minimum Xeon 55xx 2Ghz or better (supporting Core i7/intel Nehalem architecture), with hyper-threading enabled. vsphere Client installed on a Windows workstation. Refer to the VMware website for detailed installation procedures and additional documentation. (Optional) vcenter Server deployed on the network. Refer to the VMware website for detailed installation procedures and additional documentation. Internet access to allow licensing from the Applications Management Center (AMC). A DNS server that is reachable from the platform. vmcd requires a total of five IP addresses at installation time. The MCD software requires a /30 subnet (four IP addresses) and must be assigned an IP address which resides in the host address range. This subnet is local to the server upon which the vmcd is installed. Use to find the appropriate host address range for MCD. The fifth IP address is used by MSL. vmcd software is contained in an OVA archived file. This archive OVA files contains the OVF 1.0 descriptor and VMDK file. Verify that the correct versions of the software and applications are correct. Go to Mitel Online at Point to Technical, then select Software Downloads. If you are cloning the MCD virtual machine, or transferring the virtual machine to a different server you may need to clear the Hardware ID (part of the AMC process) MCD for ISS and vmcd Release 6.0 I&M - Module 4: vmcd 4-10

46 Install the vmcd Software Installing the vmcd software includes deploying the OVA archived file, configuring the MSL server, and configuring the MCD for ISS software blade. Technicians trained for VMware must deploy the MCD Virtual Appliance OVA archived file and Power on the virtual machine. Note: Mitel recommends that authorizedpartners acquire VMware VSP (VMware Sales Professional), VTSP (VMware Technical Sales Professional) and VCP (VMware Certified Professional) training and certification. When the vmcd has powered up, you can begin configuring the MSL server. Note: Once the vmcd has powered up and you open the vmcd console, the installation of MSL, the MCD for ISS blade and MCD follows the same procedure as is used for MCD for ISS. Follow the Install the vmcd Software procedures as described in the Installation and Administration Guide for vmcd. In summary: Configure the MSL server Configure the Mitel Communication Director application MCD for ISS and vmcd Release 6.0 I&M - Module 4: vmcd 4-11

47 vmcd Small Business Configuration For 150 users system or lower, use the following CPU and memory reservation: with or without voic MCD for ISS and vmcd Release 6.0 I&M - Module 4: vmcd 4-12

48 vmcd Enterprise Configuration For 2500 active users or lower, use the following CPU and memory reservation: MCD for ISS and vmcd Release 6.0 I&M - Module 4: vmcd 4-13

49 Automatic dbms save on Clean Install Prior to vmcd 4.1 SP2, once you licensed a system you were required to reboot then do a DBMS save before programming the system. Failure to do so would result in clearing the database when MCD restarted. Now in vmcd 4.1 SP2 or higher, this is no longer the case, when you license the system the reboot and DBMS save are automatic. MCD for ISS and vmcd Release 6.0 I&M - Module 4: vmcd 4-14

50 vmcd Backup,Restore and SRM MCD Backup and Restore via MSL When upgrading a vmcd instance: The MSL Backup now includes MSL and MCD backups and the MSL Restore restores MSL and MCD. Note: System must be running vmcd 6.0 for this feature. Improved Virtual MCD Support for VMware Site Recovery Manager (SRM). Script automation for the recovery of a single instance non-resilient MCD via an SRM 5.0 protected data center. This is accomplished via MCD adoption of the Mitel Virtualization Framework (MVF). Support and qualification for VMware SRM Replication, Failover and Failback. Mitel Professional Services remains required for integration of Mitel virtual appliances with VMware SRM. MCD for ISS and vmcd Release 6.0 I&M - Module 4: vmcd 4-15

51 Shutdown Virtual MCD Use Shutdown Guest rather than Power Off to shutdown Virtual MCD The proper way of shutting down the Virtual MCD virtual machine from the vsphere Client is to use Shutdown Guest command rather than Power Off. This performs a graceful shutdown. MCD for ISS and vmcd Release 6.0 I&M - Module 4: vmcd 4-16

52 VMware training Mitel is not responsible for providing technical training and certification for VMware products. It is the responsibility of the authorizedpartner to acquire the necessary training to sufficiently support a Virtual MCD Appliance within a business s VMware virtualized environment. Note: Mitel recommends that authorizedpartners acquire VMware VSP (VMware Sales Professional), VTSP (VMware Technical Sales Professional) and VCP (VMware Certified Professional) training and certification. For more information regarding VMware training, please contact VMware or a VMware authorized reseller. Where necessary, and depending on available internal skill sets, it may be appropriate to engage and work with a VMware certified channel partner for the installation of the Virtual MCD appliance. MCD for ISS and vmcd Release 6.0 I&M - Module 4: vmcd 4-17

53 MCD for ISS and vmcd Release 6.0 I&M - Module 4: vmcd 4-18

54 Mitel Communications Director (MCD) for ISS and vmcd Release 6.0 Installation and Maintenance Course Module 5: MCD for ISS on Red Hat Enterprise Linux (RHEL) on Stratus Servers

55 Configuration Information MCD for ISS is supported on RHEL version 5.4 running on Stratus server platforms. Stratus 2600 and 4500 servers The Stratus ftserver for RHEL (Red Hat Enterprise Linux) is a fully redundant platform. The Stratus solution is not a pair of servers in a cluster; it is two physical servers with identical CPUs, RAM, disk, and I/O options joined through the backplane, with all communication controlled by custom drivers. This enables the two servers to appear as one to the network and the operating system. MCD for ISS on Red Hat Enterprise Linux (RHEL) on Stratus Servers Note: The MSL Qualified Hardware List is available at MCD for ISS and vmcd Release 6.0 I&M - Module 5: MCD for ISS on Stratus Servers 5-2

56 IP addresses A range of IP addresses are required for the implementation. Effectively, you need one address for RHEL and four addresses for MCD for ISS. For example, if the host RHEL server has the following network configuration: RHEL IP address: /24 Default Gateway IP address: The available remaining addresses on the subnet are to Overlay the RHEL server s /24 network with a /30 subnet containing four addresses. Assign one these addresses to the MCD for ISS blade while reserving the others for use as network and broadcast addresses. The following table illustrates this configuration: IP Address MCD for ISS on Red Hat Enterprise Description Linux (RHEL) on Stratus Servers Broadcast address Default Gateway router) address RHEL server IP address Spare Network address MCD for ISS blade System IP address Reserved Broadcast address MCD for ISS and vmcd Release 6.0 I&M - Module 5: MCD for ISS on Stratus Servers 5-3

57 MCD for ISS on Red Hat Enterprise Linux MCD for ISS on Stratus Servers is installed onto a Red Hat Enterprise Linux (RHEL) OS version 5.4. Download MCD for ISS from Mitel OnLine and burn the image to a CD-ROM or store it on a network drive. The software can then be installed onto the server. As part of the installation, install RHEL first. Note: MCD-ISS on Stratus Server doesn t support Embedded Voice Mail (EMEM) in this release. MCD for ISS on Red Hat Enterprise Linux (RHEL) on Stratus Servers For more information and detailed installation instructions, please consult: The Mitel Communications Director Installation and Administration Guide for Industry Standard Servers (ISS) Release 6.0. MCD for ISS and vmcd Release 6.0 I&M - Module 5: MCD for ISS on Stratus Servers 5-4

58 RHEL Maintenance Commands Following installation, you can use the following commands to maintain and troubleshoot the server. Command Purpose PATH=/sbin/e-smith:$PATH db licensekeys show Check license status. /etc/ntp.conf mcd_status MCD for ISS on Red Hat Enterprise Linux (RHEL) on Stratus Servers Configure NTP on RHEL Check MCD server status MCD for ISS and vmcd Release 6.0 I&M - Module 5: MCD for ISS on Stratus Servers 5-5