FLAWLESS CONSULTING WORKSHOPS. LEARNINGS THAT STICK.

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1 FLAWLESS CONSULTING WORKSHOPS. LEARNINGS THAT STICK. FOR PEOPLE WHO DON T THINK THEY ARE CONSULTANTS BUT WANT TO BE A BETTER BUSINESS PARTNER.

2 Designed Learning s workshops are flexible and can be configured to meet your needs whether onsite, online or in our unique blended solutions. Whatever your budget, time or location, we can partner with you to provide you and your staff with the skills needed to add real value. FLAWLESS CONSULTING WORKSHOPS PRODUCE LEARNINGS THAT STICK. YOU LEARN: New ways to deal with resistance from difficult people, resulting in more buy-in from even those at higher levels. New partnering behaviors you can apply immediately. Personally powerful ways to be more authentic, express wants, give support, disarm objections. To be more confident in your partnership roles. That a business partnership with peers, clients and bosses becomes more real especially when renegotiating new possibilities with existing relationships. All with the effect of increasing demand for services and upgrading the kinds of projects people get involved in. WE OFFER: ON-SITE WORKSHOPS Consulting skills training that will give individuals the skills to have their expertise used in situations where they have influence, but no direct control. Unleash the talents of leaders and employees. Give them the skills to become more strategic business partners. Bring Flawless Consulting to your location. ONLINE WORKSHOPS Online workshops serve as the basis for Designed Learning s unique blended approach to producing learnings that stick with participants. Real time consulting skills training that is specially designed to teach valuable business partnering skills to a widely, distributed workforce. This training will help them set expectations, develop a systematic approach to problem solving, create confidence and gain influence no matter where they may be located. SEE PAGE 12 FOR MORE DETAILS PUBLIC WORKSHOPS These open enrollment consulting skills training workshops provide interactive business skills training in a safe environment. These are the perfect solution for organizations with one or two employees who need to be more effective or as a preview of what the workshops can do onsite at your location. Position yourself better with business leaders and peers by learning to use a proven methodology that actually works. All our onsite public workshops are held at the Molly Pitcher Inn in Red Bank, New Jersey. 2 3

3 FLAWLESS CONSULTING 1 FLAWLESS CONSULTING 2 Flawless Consulting 1 is the workshop developed by Peter Block that served as the basis for his best-selling Flawless Consulting: A Guide to Getting Your Expertise Used, named the most influential book in the last century by both SHRM and ATD. Experience highly interactive training with examples that deal with real-world business issues. Enjoy engaging vignette discussions all delivered with presence and passion. Become more confident by acquiring the skills that will enhance your ability to affect positive business outcomes. Negotiate more effective and enduring working agreements. Develop commitment from others. Have a clear line of sight of how the work you are doing impacts the business Effectively deal with difficult people and situations. Develop the ability to assertively express your needs for a successful business partnership. Gain better use of your expertise. Avoid no-win situations. Develop confidence and create job satisfaction. Being seen as a trusted partner in any situation is crucial to the success of the work undertaken. This training will provide you with the skills to uncover the social system in which the technical solutions and recommendations you and the client develop will be put into action. Flawless Consulting 2 will teach you to provide real feedback in ways that build a trusted business relationship with your customer. Practice a data collection or discovery model. Understand what analytics drive value for the business and how to translate results into insightful and actionable recommendations. Deal with resistance in the data collection process. Conduct meetings to collect data around an issue. Conduct a successful feedback meeting. Identify methods for mapping out action steps prior to implementation. Develop commitment from business leaders and peers, and influence the decisions businesses make beyond just numbers. Create more requests for work and increase job satisfaction. PUBLIC WORKSHOP DATES: September 29-30, 2015 Location: Red Bank, New Jersey COST: $ PUBLIC WORKSHOP DATES: October 1-2, 2015 Location: Red Bank, New Jersey COST: $ Available Onsite, Online and Blended Learnings SEE PAGE 12 To register, or to bring these workshops to your location, visit or call

4 ACCELERATED FLAWLESS CONSULTING INTRODUCTION to FLAWLESS CONSULTING This three day combination of both part 1 and part 2 was specially developed as an intensive, advanced version of the two workshops. Participants learn how to have influence when they don t have control and get their expertise used by even the most difficult people at all levels of the organization. As with all Designed Learning workshops, the skills are developed through highly interactive sessions. If being seen as a trusted partner in any situation is crucial to the success of the work you undertake, Accelerated Flawless Consulting will help you to better position yourself with business leaders and peers and give you the skills you need to be successful. Negotiate enduring, more effective working agreements. Develop commitment from others and better position yourself with business leaders and peers. Effectively deal with difficult people and situations. Avoid no-win situations. Develop the ability to assertively express your needs for more successful business partnerships. Whether you are having a large staff meeting or planning a conference, this module is the perfect solution to engage others in the research-proven behaviors that create successful business partners. Whether you have 2 hours or a day, the specifically developed Introduction to Flawless Consulting produces learnings that stick. This training was specifically designed by Peter Block to help you acquire the skills needed to affect positive business outcomes and create business partnerships that really work whatever your role. Understand and practice a model to have greater influence. Negotiate more effective and enduring working agreements. Develop commitment from others. Effectively deal with difficult people and situations. Develop confidence and create job satisfaction. Develop business partnerships that work. Get better use of your expertise. Avoid no-win situations. Practice a data collection or discovery model. Deal with resistance in the process. Conduct interviewing meetings to collect data around a business issue. Conduct a successful feedback meeting. Identify methods for mapping out action steps prior to implementation. Create more requests for work and increase job satisfaction. This workshop is also available online for up to 12 participants. Gain better use of your expertise. To bring these workshops to your location, visit or call

5 FLAWLESS CONSULTING for Information Technology Professionals FLAWLESS CONSULTING for Healthcare Professionals This consulting skills training for IT professionals will help you develop the skills that will allow you to handle ever increasing expectations from across the organization. It will teach you a proven, formal methodology to interact more effectively with business leaders and peers. The results will forge business partnerships that create trust in the value and delivery of your service, fully use your expertise, lessen stress, contribute to job satisfaction and achieve organizational and personal improvement. Transform the IT function to one of trusted business partner as well as technical expert. Negotiate more effective and enduring agreements with customers. Gain better use of your expertise. Work in a partnership role with others. Develop the ability to assertively express your needs for successful projects and implementations. Understand how your expertise can be used to drive better business results. Create more requests for your services. As a healthcare professional it is increasingly important that you function collaboratively across the organization regardless of role. Acquire the skills that generate better results through more confident and empowered healthcare interventions. Learn to influence the people you work with, and especially the people you work for, by providing correct and sustainable solutions that foster emotional satisfaction for staff and emotional well being for patients and families. Negotiate more effective and enduring healthcare solutions. Gain better use of your expertise. Work more in a partnership role with others in the organization. Develop the ability to assertively express your needs for successful partnerships. Understand how your expertise can be utilized in complex organizational systems. Effectively deal with difficult people and situations. Develop confidence that promotes job satisfaction and drives improved healthcare results. Participants can also advance their practice by taking Flawless Consulting 2. These workshops are available Onsite, Online or as a specially designed Blended Learning. SEE PAGE 12 To bring these workshops to your location, visit or call

6 FLAWLESS CONSULTING for Project Managers LEADERSHIP LANGUAGE IN ACTION The Six Conversations that Matter Working across organizational boundaries to form effective partnerships to solve the business issue is the key to being successful. These expanded competencies will help you obtain greater collaboration across the organization, increase your influence and allow you to develop confidence, maintain commitment, measure success and drive improved results. Negotiate more effective and enduring working agreements across organizational boundaries. Gain better use of individual and team expertise throughout the organization. Set expectations and develop a systematic approach to achieve positive results. Develop the ability to assertively express your requirements for a project that is actually implemented successfully. Effectively deal with difficult people and situations and create better business partnerships. Have your project management expertise fully used to create better business results. Participants can also advance their practice by taking Flawless Consulting 2. Ideal for business leaders and others, this workshop was developed by Peter Block and based on his best-selling books, The Answer to How is Yes and Community: The Structure of Belonging. The workshop invites participants to experience these new conversations in real time and understand how, as leaders, they can help to transform their organization. By bringing Leadership Language in Action: The Six Conversations that Matter training into your organization, you will provide your staff with the tools to begin to transform their conversations with others in the organization creating the capacity for an alternative future, a future where accountability is chosen, not enforced. Lead so that others commit to the success of an organization without playing let s make a deal. Help others and ourselves to declare new possibilities with the faith that we can live out our personal intentions and also serve the organization. Create ownership by moving the conversations from complaining and waiting for others to change to ones where we realize we have helped create the very place we thought was owned by others. Focus on strength and capacity rather than problem-solving or deficiencies. Hold a stance wholeheartedly with an acceptance that others may not agree. These workshops are available Onsite, Online or as a specially designed Blended Learning. SEE PAGE 12 To bring these workshops to your location, visit or call

7 FLAWLESS CONSULTING 1 Online Flawless Consulting 1 is conducted in a series of three, 2-2 ½ hour sessions. Practice valuable skills in real time in small breakouts and through instructor-led role plays all in an interactive, effective online environment. Unleash your talents and become more confident in the value you bring as a strategic business partner. DESIGNED LEARNING IS YOUR PERFECT PARTNER TO DELIVER ONLINE AND BLENDED LEARNING SOLUTIONS THAT ACTUALLY STICK. Working and learning remotely is a fact of life for many organizations. Flawless Consulting Online can help create better partnerships by teaching participants how to get clear about their wants from clients some of which can be difficult to deal with. In small cohorts of 12 or fewer, participants start applying the skills to have their recommendations used by those above them. The highly interactive virtual sessions help attendees deal with resistance, give support and become more direct and authentic in working with others. This results in the capacity to delve deeper into root causes and provide solutions that enhance their value as business partners. FLAWLESS CONSULTING 2 Online In a series of three to four, 2-2 1/2 hour sessions participants develop some of the important skills taught in our onsite offering including how to conduct an effective data collection meeting and how to conduct a successful feedback meeting. These are highly interactive sessions where participants spend a great deal of time in smaller breakouts practicing skills and observing instructor-led role plays. LEADERSHIP LANGUAGE IN ACTION The Six Conversations that Matter Online In a series of two to three, 2-2 1/2 hour sessions participants develop some of the important skills taught in our onsite offering, including: learning conversations that create true ownership and accountability in service to the organization or community, create a future distinct from the past and promote transformation that sticks and actually happens. Our online session utilizes the latest in interactive, web-based technology to deliver portions of our Flawless Consulting onsite workshops. Participants need to be at an individual work station equipped with a webcam and reliable internet access. Make this training available to your colleagues or attend one of our open enrollment workshops. Register and pay online at ONLINE WORKSHOP DATES: September 14, 16, 18, am-1:30pm US Eastern Time November 2, 4, 6, am-1:30pm US Eastern Time COST: $

8 OVER 1,000,000 STAFF PROFESSIONALS HAVE BEEN TRAINED WORLDWIDE USING PETER BLOCK S FLAWLESS CONSULTING WORKSHOPS. TESTIMONIALS I have been impressed with the quality of the facilitators and their deep consulting expertise, and appreciated how easy the team made it to offer these valuable workshops in remote locations. Bottom line, participants left with improved knowledge and skills to be better consultants to their clients. Bob Luton, Microsoft Corporation COMPANIES THAT HAVE BENEFITED FROM THESE WORKSHOPS: HEWLETT PACKARD 3M NOVARTIS PHARMACEUTICALS GLAXOSMITHKLINE SCHNEIDER ELECTRIC NASA NATIONWIDE INSURANCE DEFENSE FINANCE & ACCOUNTING SERVICE I had read parts of Peter Block s book long before I took the Designing Learning course last spring. But my manager felt I would really benefit from the experience and I was thrilled to go. Needless to say, there is no substitution for spending time live with such consulting pros as Peter and Bill. Their wealth of experience combined with the carefully constructed training provided me with a much deeper understanding of what flawless consulting is all about. I especially liked that their interpretation of the role of a consultant and the nature of the consulting relationship is very consistent with my own philosophy. I would recommend the course to anyone who is serious about truly adding value as a consultant both internal and external. UNIVERSAL STUDIOS AMERICAN EXPRESS EXXON MOBIL CAPITAL ONE THE WORLD BANK STATE FARM INSURANCE HUMANA INC. MARY KAY CORP. MICROSOFT ADOBE SYSTEMS ASPEN TECHNOLOGY, INC. CLEVELAND CLINIC HITACHI DATA SYSTEMS ROBERT BOSCH LLC CASK LLC Susan Roti, MonteFiore Medical Center Like the book says, I d recommend this to anyone in a consultative role both internally or externally those that are in a position to influence, but not directly control. Often as shared services organizations desire to become more strategic, they change their title to Business Partner, but don t treat the transition like an on boarding process to a job. This course would be a key component of any transition into a business partner/consultative role. John Kelly, Schneider Electric, Project Manager Organizational Development The learning design of the Flawless Consulting workshops (Parts 1 and 2) is excellent, allowing learners to immediately apply concepts presented through a variety of activities including small and large group discussions, role plays, simulations and skill practice. David Hilsabeck, Blue Cross and Blue Shield of North Carolina To find out how Flawless Consulting workshops can benefit your organization, visit or call Peter Block is a genius it s all so simple and powerful. My challenge is to keep things as he intended the processes to be. I look forward to the next session and I hope that I can start consulting flawlessly in the near future. Russell Southey, Client 14 15

9 Designed Learning, Inc. P.O. Box 589, Oxford, OH PETER BLOCK S DESIGNED LEARNING ANNOUNCES ITS FALL 2015 PUBLIC WORKSHOPS Presort Standard U.S. Postage PAID Cincinnati, OH Permit #9714