Inhalt. Prof. Dr. Volker Herwig IT Architecture

Size: px
Start display at page:

Download "Inhalt. Prof. Dr. Volker Herwig IT Architecture"

Transcription

1 Inhalt IT Strategy Input Analysis IT Vision IT Mission IT Targets IT Analysis and IT Diagnosis IT Principles and special Strategies IT Strategy Papers Enterprise IT Architecture IT Project Portfolio Management IT Controlling IT Governance Examples 123

2 IT Strategy Process Input Analysis (Enterprise Strategy, External Factors à IT Vision/Mission, Strategic Targets IT Analysis and IT Diagnosis à SWOT regarding IT Vision/Mission IT Principles and special Strategies à Targets (operational) to reach the IT Vision/Mission, Strategic Targets Enterprise IT Architecture à consistent direction IT Controlling IT Governance IT Project Portfolio Planning à concrete realization Source: Tiemeyer, E.: IT-Strategien entwickeln, IT-Architekturen planen, 2007, S

3 Step-by-Step Model Vision, Mission, Side conditions Enterprise Target Competitor LAW Resources Enterprise Strategy IT-Principles and IT- Strategies IT Vision and IT Mission Quality Targets Technical Standards System Strategy Organization Strategy Resource Strategy Business Process IT-Architectures planning and managing IT Infrastructure IT Applications IT Processes IT Organization IT-Action Planning IT Project-Portfolio IT Migration separate lecture Source: Tiemeyer, E.: IT-Strategien entwickeln, IT-Architekturen planen, 2007, S

4 Selection of Method for information gathering Which information are needed? Until when are the information needed? What is the adequate effort for capturing the information? Where and how can the information be found? 126

5 1. Evaluation of the existing situation 2. Need for action for the next 3-5 years regarding the recognized challenges outlined Interviews with business and IT Process picture of the enterprise of help As-Is picture regarding: Business Processes Databases Hardware IT Personal IT Guidelines Cost, Benefit Analysis IT Applications Software Network IT Processes IT Projects 127

6 SWOT-Analysis Internal Analysis Strengths (Stärken) Weaknesses (Schwächen) External Analysis Opportunities (Chancen) Threats (Gefahren) S-O-Strategy: pursue new opportunities, which fit well to the strengths of the company S-T-Strategy: use strengths to avoid threats W-O-Strategy: eliminate weaken, to use new opportunities W-T-Strategy: develop defenses, to make no major weaknesses to the target to threats Source: Tiemeyer, E.: IT-Strategien entwickeln, IT-Architekturen planen, 2007, S

7 SWOT Approach - Example S Strengths Are there special methods and results were excellent in the past period? ( IT services, IT process, IT projects) What are our Strengths? (IT Product, personal, organization) What we are proud (results, quality) W Weaknesses O Opportunities What is/ what was difficult? What are the typical barriers to operate successfully? (staff qualification, financial) Which incident restrain in the past the IT work? (employee turnover,.. ) What is missing to date, to provide successful IT products and services? (missing of manager support) What are our opportunities for the future? (new Technology, innovative IT project) What we can expand in the IT Area? (new products) Which specific improvement approaches are seen? (better IT services) T Threats What are possible risk/ critical factors in the use of IT products and the implementation of IT projects? (legally, technically, economically) With what we must expect? Where still lurking dangers and risks in the future? Source: Tiemeyer, E.: IT-Strategien entwickeln, IT-Architekturen planen, 2007, S

8 and Technology Analysis Evaluation of the developments outside the enterprise including their probability and relevancy. Expert statements Workshops Results of situation analysis 130

9 As Is Situation FHE 131

10 Homework assignment Analyse the IT Versorgungskonzepte ; This is your AsIs Situation Document As Is Analyse Develop conclusions Define further research points (based on the concept) Define additional IT targets Summarize your results and be ready to present. max. 10 slides Send beforehand 10 minutes time in case you have to present This exercise will go into your grade! 132

11 134

Teaching Strategy with TOPSIM-Going Global Prof. Dr. Ralf Dillerup Hochschule Heilbronn

Teaching Strategy with TOPSIM-Going Global Prof. Dr. Ralf Dillerup Hochschule Heilbronn Teaching Strategy with TOPSIM-Going Global Hochschule Heilbronn Agenda 1. Didactic Concepts for strategy coursees 2. TOPSIM Going Global 3. Integration of the simulation in the strategic concepts 4. Conclusion

More information

General Dynamics Information Technology, Inc.: Technology and Communications - Company Profile and SWOT Analysis

General Dynamics Information Technology, Inc.: Technology and Communications - Company Profile and SWOT Analysis General Dynamics Information Technology, Inc.: Technology and Communications - Company Profile and SWOT Analysis May 27, 2016: A new trending note at JSB market research on General Dynamics Information

More information

Module 7 8/12/2010. What types of strategies are used by organizations? How are strategies formulated and

Module 7 8/12/2010. What types of strategies are used by organizations? How are strategies formulated and Module 7 Module 7 Strategy and Strategic Management What types of strategies are used by organizations? How are strategies formulated and implemented? 7.1 Types of organizational strategies Comprehensive

More information

IT Service Desk Health Check & Action Plan

IT Service Desk Health Check & Action Plan IT Service Desk Health Check & Action Plan Version: 1.0 Date: April, 2003 Authors: Fatima Cabral, Gary Case, David Ratcliffe Pink Elephant Leading the Way in IT Management Best Practices www.pinkelephant.com

More information

Sample marketing plan template

Sample marketing plan template Sample marketing plan template Table of Contents 1) Executive summary Page # 2) Situation analysis Page # 3) Marketing strategy Page # 4) Financials Page # 5) Implementation and Contingency Page # http://www.entrepreneurmag.co.za/

More information

Strategic Planning. Strategic Planning

Strategic Planning. Strategic Planning 4 Strategic Planning Strategic Planning 1 4 TABLE OF CONTENTS Strategic Planning 3... What is Strategic Planning? 3... Why do Strategic Planning? 4... Assessing Your Strategic Planning 5... Developing

More information

Appendix A. The Business Plan

Appendix A. The Business Plan Appendix A The Business Plan A key element of business success is a business plan, a written statement of the rationale for the enterprise and a step-by-step explanation of how it will achieve its goals.

More information

Small Start-up Business Project Management

Small Start-up Business Project Management The PROJECT PERFECT White Paper Collection Abstract Small Start-up Business Project Management Eric Tse This article introduces how business starters can use project management to start up their small

More information

VIRTUAL UNIVERSITY OF PAKISTAN FORMAT OF THE INTERNSHIP REPORT FOR MBA (MIS)

VIRTUAL UNIVERSITY OF PAKISTAN FORMAT OF THE INTERNSHIP REPORT FOR MBA (MIS) VIRTUAL UNIVERSITY OF PAKISTAN FORMAT OF THE INTERNSHIP REPORT FOR MBA (MIS) Prefatory Parts 1. Title page The title page of the report will include: a. The name of the organization b. The name of the

More information

Advanced Diploma of Management Sutherland College - Gymea Campus BSBMGT617A: Develop and Implement a Business Plan Assessment and Marking Guide

Advanced Diploma of Management Sutherland College - Gymea Campus BSBMGT617A: Develop and Implement a Business Plan Assessment and Marking Guide Advanced Diploma of Management Sutherland College - Gymea Campus BSBMGT617A: Develop and Implement a Business Plan Assessment and Marking Guide If you think you meet the requirements of RPL please contact

More information

Epicor Software Corporation - Strategic SWOT Analysis Review

Epicor Software Corporation - Strategic SWOT Analysis Review Brochure More information from http://www.researchandmarkets.com/reports/2607044/ Epicor Software Corporation - Strategic SWOT Analysis Review Description: Epicor Software Corporation - Strategic SWOT

More information

International Business Development Management (IBDM)

International Business Development Management (IBDM) International Business Development Management (IBDM) Contact details Prof. Dr. Kai Alexander Saldsieder E-Mail: [email protected] a) Introduction It is the aim of this lecture to offer its

More information

SWOT Analysis. Ronald Quincy, Shuang Lu, and Chien-Chung Huang. Raising Capacity of Your Organization

SWOT Analysis. Ronald Quincy, Shuang Lu, and Chien-Chung Huang. Raising Capacity of Your Organization Huamin Research Center, School of Social Work, Rutgers University China Philanthropy Research Institute, Beijing Normal University Huamin Philanthropy Brochure Series 2 September 2012 SWOT Analysis Raising

More information

PROFESSIONAL COUNSELOR PORTFOLIO

PROFESSIONAL COUNSELOR PORTFOLIO I. Introduction PROFESSIONAL COUNSELOR PORTFOLIO A requirement for Counseling Program Master's Degree Students Counseling and Human Services Department A professional counselor portfolio is a collection

More information

Strategic Management Process: Strategy formulation 3.

Strategic Management Process: Strategy formulation 3. Strategic Management Process: Strategy formulation 3. By: Prof. Dr. András s NábrN brádi PhD, MBA University of Debrecen Faculty of Ag. Economics and Rural Development Dept.: Business Management and Marketing

More information

Planning for Organisation wide change and managing it ABC* Foods Pvt Ltd. Organisation Context of ABC Foods:

Planning for Organisation wide change and managing it ABC* Foods Pvt Ltd. Organisation Context of ABC Foods: Planning for Organisation wide change and managing it ABC* Foods Pvt Ltd. Organisation Context of ABC Foods: ABC Foods is one of the leading names in the food industry, and have been around since early

More information

Steinbeis Foundation and University. SWOT Analysis Instrument for Strategic Development of Human Resources Management (HRM)

Steinbeis Foundation and University. SWOT Analysis Instrument for Strategic Development of Human Resources Management (HRM) Steinbeis Foundation and University Dr. Karin Denisow Institute Global Consulting and Government SWOT Analysis Instrument for Strategic Development of Human Resources Management (HRM) Paper presented to

More information

Business Plan. A Template for Social Enterprise. Business Name. Investing in social enterprise. Understanding Finance. Business Plan Outline

Business Plan. A Template for Social Enterprise. Business Name. Investing in social enterprise. Understanding Finance. Business Plan Outline Business Plan A Template for Social Enterprise Business Name Business Plan Outline Executive Summary Mission Values & Social Impact Policy Context Business Model Financial Risk & Relationship SWOT Notes

More information

Business Plans & Financial Statements

Business Plans & Financial Statements Business Plans & Financial Statements Prepared by Dr. Merle Rhoades, Director Small Business Development Center Morgan Community College Agritourism Spring, 2008 BUSINESS PLANS A tool to lead you down

More information

The Strategic Planning Process

The Strategic Planning Process Linking Strategy and Process, Part 3 The Strategic Planning Process The second article of this series explained how to gather strategically critical information via a comprehensive planning process. This

More information

Marketing Plan. Contents. Introduction: Using the Marketing Planning Framework. The Elements of the Marketing Planning Framework

Marketing Plan. Contents. Introduction: Using the Marketing Planning Framework. The Elements of the Marketing Planning Framework Marketing Plan Contents Introduction: Using the Marketing Planning Framework The Elements of the Marketing Planning Framework Terms of Reference Executive Summary 1. Business Mission 2. External Marketing

More information

Cisco Cloud Enablement Services for Adopting Clouds

Cisco Cloud Enablement Services for Adopting Clouds Cisco Cloud for Adopting Clouds Cisco Cloud for Adopting Clouds help you understand which applications you need to migrate; build business justifications for migrating your applications to a public cloud

More information

Strategic Plan 2014 2018

Strategic Plan 2014 2018 DEPARTMENT OF HEALTH Strategic Plan 2014 2018 We focus on improving internal systems and processes in the Vermont Department of Health s Strategic Plan. By successfully implementing the Plan s objectives,

More information

Agency for State Technology

Agency for State Technology Agency for State Technology 2015-2018 Statewide Information Technology Security Plan The Way Forward Rick Scott, Governor Jason M. Allison, State CIO Table of Contents From the Desk of the State Chief

More information

City of Naperville Strategic Technology Plan. August 26, 2014

City of Naperville Strategic Technology Plan. August 26, 2014 City of Naperville Strategic Technology Plan August 26, 2014 How We Arrived Here Progression from the City s Strategic Plan Be recognized as an egovernment innovator Examine technology Citywide Study the

More information

STRATEGIC PLANNING TEN-STEP GUIDE. Planning is a critical component of good business and good management of business.

STRATEGIC PLANNING TEN-STEP GUIDE. Planning is a critical component of good business and good management of business. STRATEGIC PLANNING TEN-STEP GUIDE THE IMPORTANCE OF PLANNING Planning is a critical component of good business and good management of business. Planning helps assure that a business remains relevant and

More information

Edwards Jones 2006 Case Analysis. Next Step Consulting

Edwards Jones 2006 Case Analysis. Next Step Consulting Edwards Jones 2006 Case Analysis Next Step Consulting Industry Industry SIC Code: 6211 Security Brokers, Dealers, and Flotation Companies Establishment that deal with: Securities Mutual and money market

More information

A Guide to Strategic Planning

A Guide to Strategic Planning A Guide to Strategic Planning Updated June 30, 2011 A Guide to Strategic Planning Table of Contents Introduction 2 Definition of Strategy 2 The Business Plan 3 Clarifying Strategy 4 Determining Priorities

More information

Case Studies in Systems Engineering Central to the Success of Applied Systems Engineering Education Programs

Case Studies in Systems Engineering Central to the Success of Applied Systems Engineering Education Programs Complexity Case Studies in Systems Engineering Central to the Success of Applied Systems Engineering Education Programs Carlee A. Bishop Principal Research Engineer, Georgia Tech Research Institute Georgia

More information

Business plan outline

Business plan outline Note: Some of the following information may not be relevant for your business type. However, this should provide you with a clear guide so that you cover everything you need to write a comprehensive business

More information

CSC 306 System Analysis and design COURSE PARTICULARS COURSE INSTRUCTORS COURSE DESCRIPTION

CSC 306 System Analysis and design COURSE PARTICULARS COURSE INSTRUCTORS COURSE DESCRIPTION CSC 306 System Analysis and design COURSE PARTICULARS Course Code: CSC 306 Course Title: System analysis and Design No. of Units: 3 Course Duration: Two hours of theory per week for 15 weeks. Status: Compulsory

More information

Enterprise Architecture in Banking

Enterprise Architecture in Banking Enterprise Architecture in Banking By Clive Finkelstein Contents Enterprise Architecture in Banking... 1 Contents... 1 Introduction... 1 Banking Case Study... 1 Strategic Plan was the Catalyst for the

More information

Increasing Interview Effectiveness Loretta Capra, Colorado State University Maureen McGonagle, DePaul University/Centers LLC

Increasing Interview Effectiveness Loretta Capra, Colorado State University Maureen McGonagle, DePaul University/Centers LLC Increasing Interview Effectiveness Loretta Capra, Colorado State University Maureen McGonagle, DePaul University/Centers LLC Description: If you could change your interview process to improve your chances

More information

Business Plan vs. Strategic Planning

Business Plan vs. Strategic Planning Counseling Training Market Research Business Plan vs. Strategic Planning Michigan Small Business & Technology Development Center TM Objectives Overview of MI-SBTDC services Differences between Business

More information

BUSINESS ARCHITECTURE MEETS STRATEGIC PLANNING. 9/16/2014 Austin, TX

BUSINESS ARCHITECTURE MEETS STRATEGIC PLANNING. 9/16/2014 Austin, TX BUSINESS ARCHITECTURE MEETS STRATEGIC PLANNING 9/16/2014 Austin, TX AGENDA Purpose and scope of workgroup Introduction of panel members Overview of BIZBOK content Presentation and discussion of key issues

More information

Chapter. Developing Business / IT Strategies. Copyright 2008, The McGraw-Hill Companies, Inc. All rights reserved.

Chapter. Developing Business / IT Strategies. Copyright 2008, The McGraw-Hill Companies, Inc. All rights reserved. Chapter 6 Developing Business / IT Strategies McGraw-Hill/Irwin Copyright 2008, The McGraw-Hill Companies, Inc. All rights reserved. 2-2 Learning Objectives Discuss the role of planning in the business

More information

Starting a Volunteer Program

Starting a Volunteer Program Program Planning Instituting a new volunteer program or reenergizing an existing one involves a process that covers a range of management functions from needs assessment, volunteer position development

More information

WORKING GROUPS: SWOT Analysis of an Evidence Based Public Health Policy

WORKING GROUPS: SWOT Analysis of an Evidence Based Public Health Policy WORKING GROUPS: SWOT Analysis of an Evidence Based Public Health Policy Prof.Dr Vesna Bjegovic Centre School of Public Health School of Medicine University of Belgrade Learning Objectives Evidence Based

More information

Strategy Formulation in Japanese Management

Strategy Formulation in Japanese Management Strategy Formulation in Japanese Management Copyright 2007 Keio University Quote of the Day Cheshire Puss, she (Alice) began would you tell me, please, which way to got from there? That depends a good

More information

SWOT ANALYSIS WORKSHOP GUIDE

SWOT ANALYSIS WORKSHOP GUIDE Management Workshop Guides Series SWOT ANALYSIS WORKSHOP GUIDE Version 0210 Content Introduction... 2 Goals... 3 Preparation... 4 The workshop program... 6 Option... 11 Information and reservation... 12

More information

LEADERSHIP: MA, EdS, EdD, PhD

LEADERSHIP: MA, EdS, EdD, PhD THE GRADUATE SCHOOL LEADERSHIP: MA, EdS, EdD, PhD Welcome to the Graduate School at Andrews University. The faculty, staff, and participants of the Department of Leadership & Educational Administration

More information

Cisco Unified Communications and Collaboration technology is changing the way we go about the business of the University.

Cisco Unified Communications and Collaboration technology is changing the way we go about the business of the University. Data Sheet Cisco Optimization s Optimize Your Solution using Cisco Expertise and Leading Practices Optimizing Your Business Architecture Today, enabling business innovation and agility is about being able

More information

Human Resource Planning

Human Resource Planning Human Resource Planning Guide for Managers Introduction xxx Overview What is human resource planning? Why is human resource planning important? Who is responsible for human resource planning and who should

More information

7 Steps to Healthcare Strategic Planning

7 Steps to Healthcare Strategic Planning WHITE PAPER 7 Steps to Healthcare Strategic Planning Rob Drewniak Director, Strategic & Advisory Services Hayes Management Consulting Hayes WHITE PAPER: Healthcare Strategic Planning In healthcare today,

More information

Enterprise Risk Management

Enterprise Risk Management Cayman Islands Society of Professional Accountants Enterprise Risk Management March 19, 2015 Dr. Sandra B. Richtermeyer, CPA, CMA What is Risk Management? Risk management is a process, effected by an entity's

More information

Release: 1. CPPDSM5032A Market the agency

Release: 1. CPPDSM5032A Market the agency Release: 1 CPPDSM5032A Market the agency CPPDSM5032A Market the agency Modification History Not Applicable Unit Descriptor Unit descriptor This unit of competency specifies the outcomes required to develop

More information

Appendix A-2 Generic Job Titles for respective categories

Appendix A-2 Generic Job Titles for respective categories Appendix A-2 for respective categories A2.1 Job Category Software Engineering/Software Development Competency Level Master 1. Participate in the strategic management of software development. 2. Provide

More information

Digital Strategy & Marketing Audit (SM)

Digital Strategy & Marketing Audit (SM) Digital Strategy & Marketing Audit (SM) Product Background & Information Prepared by East Coast Catalyst April 2011 Table of Contents I. Background & Description a. Why a digital strategy audit? b. Questions

More information

Sytorus Information Security Assessment Overview

Sytorus Information Security Assessment Overview Sytorus Information Assessment Overview Contents Contents 2 Section 1: Our Understanding of the challenge 3 1 The Challenge 4 Section 2: IT-CMF 5 2 The IT-CMF 6 Section 3: Information Management (ISM)

More information

Academic Guide. Strategic Management 4th year Degree in Marketing and Sales Management (TSDMC) Academic Year 2014 /2015

Academic Guide. Strategic Management 4th year Degree in Marketing and Sales Management (TSDMC) Academic Year 2014 /2015 Academic Guide Strategic Management 4th year Degree in Marketing and Sales Management (TSDMC) Academic Year 2014 /2015 Campus: Pozuelo (Madrid) Professors: Academic Period: Year: Type: Language Segundo

More information

Course 2788A: Designing High Availability Database Solutions Using Microsoft SQL Server 2005

Course 2788A: Designing High Availability Database Solutions Using Microsoft SQL Server 2005 Course Syllabus Course 2788A: Designing High Availability Database Solutions Using Microsoft SQL Server 2005 About this Course Elements of this syllabus are subject to change. This three-day instructor-led

More information

Federal CIO: Cloud Selection Toolkit. Georgetown University: Chris Radich Dana Christiansen Doyle Zhang India Donald

Federal CIO: Cloud Selection Toolkit. Georgetown University: Chris Radich Dana Christiansen Doyle Zhang India Donald Federal CIO: Cloud Selection Toolkit Georgetown University: Chris Radich Dana Christiansen Doyle Zhang India Donald Agenda Project Introduction Agency Cloud Challenges Toolkit Solution Overview Step 1:

More information

Welcome Strategy Leader!

Welcome Strategy Leader! Essentials Guide to Strategic Planning Welcome Strategy Leader! To help close the gap between strategy and execution, we ve created the Essentials Guide to Strategic Planning, which provides an end-to-end

More information

SCHOOL OF BUSINESS. : Management Consulting

SCHOOL OF BUSINESS. : Management Consulting SCHOOL OF BUSINESS Management Consulting ACADEMIC PROGRAM A. Course General Records Course Name : Management Consulting Course Code : EIT 216 Pre requisites : Co requisites : Credits : 10 Course position

More information

EVALUATION OF TEACHING AND COURSES POLICY

EVALUATION OF TEACHING AND COURSES POLICY University of Fort Hare Policies and Procedures EVALUATION OF TEACHING AND COURSES POLICY TITLE: Evaluation of Teaching and Courses Policy Policy no TLC 007 Approved Date approved Minute Effective Date

More information

BUSINESS PLAN TEMPLATE

BUSINESS PLAN TEMPLATE BUSINESS PLAN TEMPLATE Business Name: (Please provide details of owners / members involved) Name of owner(s): Address: Identity Number: Tel: ( ) Cell: 1 1. INTRODUCTION OF YOUR BUSINESS IDEA 1.1. Give

More information

How to Write a Business Plan

How to Write a Business Plan How to Write a Business Plan Small Business Development Center (SBDC) A well-written comprehensive business plan forms the basis for the success of any business venture. The business plan is a written

More information

Non Profits, Charities and Volunteer Organizations

Non Profits, Charities and Volunteer Organizations 1 The Do-Good Strategic Plan Template for: Non Profits, Charities and Volunteer Developed by: Website: http://www.rebeccamacfarlane.com Phone: 615-389- 0207 2 [Your Organization s Name Here] Strategic

More information

Interviewing. Structure/Format of an Interview The typical structure of an interview is as follows:

Interviewing. Structure/Format of an Interview The typical structure of an interview is as follows: Interviewing After you send your cover letter and resume to a number of companies, hopefully some of these companies will invite you to interview with them. Before the interview, it is important to prepare

More information

3.1 Innovation. 3.2 Innovation levels

3.1 Innovation. 3.2 Innovation levels 003 stration Product InnovatIOn D4S is based on a combination of product innovation and sustainability. Understanding the underlying concept of product innovation can help in implementing D4S projects.

More information

Planning, Strategy, and Competitive Advantage

Planning, Strategy, and Competitive Advantage Planning, Strategy, and Competitive Advantage Chapter 6 website Mark Gosling Office: D404 Phone: 5417 Learning Objectives LO1 Identify the three main steps of the planning process and explain the relationship

More information

Insert Client Name Request for Proposal for Security Risk Assessment Services Consulting

Insert Client Name Request for Proposal for Security Risk Assessment Services Consulting Insert Client Name Request for Proposal for Security Risk Assessment Services Consulting Release Date: Closing Date: SUBMIT THE PROPOSAL TO: Insert Name Insert Title Insert Email or Physical Address Table

More information

Chapter 1 Exercises. 1. Why would a systems analyst have to act as a translator? What groups might be involved?

Chapter 1 Exercises. 1. Why would a systems analyst have to act as a translator? What groups might be involved? Hejazi 1 Mohammad Essam Hejazi MGMT 310-01 Chapter 1 & 2 01/22/2014 Chapter 1 Exercises 1. Why would a systems analyst have to act as a translator? What groups might be involved? A systems analyst should

More information

Campus Management at the Freie Universität Berlin

Campus Management at the Freie Universität Berlin Campus Management at the Freie Universität Berlin for Online Educa 2006 Workshop 4 (November, 29) Dr. Dirk Pape (Freie Universität Berlin eas Head of Project Campus Management) Freie Universität Berlin,

More information

CERTIFIED MANAGER COURSE SUBJECT HANDBOOK. Nationally Accredited Level 1 Certificate and Advanced Certificate for Customer Service Manager

CERTIFIED MANAGER COURSE SUBJECT HANDBOOK. Nationally Accredited Level 1 Certificate and Advanced Certificate for Customer Service Manager COURSE SUBJECT HANDBOOK CUSTOMER SERVICE INSTITUTE OF AMERICA CERTIFIED CUSTOMER SERVICE MANAGER Nationally Accredited Level 1 Certificate and Advanced Certificate for Customer Service Manager contents

More information

A Template For Marketing Strategy

A Template For Marketing Strategy A Template For Marketing Strategy This part provides a template for developing a marketing strategy for the smaller organization. The format is a workbook style with many forms to help provide a solid

More information

JOB AND TASK DESCRIPTION

JOB AND TASK DESCRIPTION JOB AND TASK DESCRIPTION Job Title: Unit: Grade: Systems Development Officer Debt Management Unit H Reports To: Advisor & Team Leader (IT Systems) General Information The Debt Management Unit (DMU) of

More information

Portfolio for SPCH 1311 Introduction to Speech Communication By Ray E. Whitlow, Jr.

Portfolio for SPCH 1311 Introduction to Speech Communication By Ray E. Whitlow, Jr. Portfolio for SPCH 1311 Introduction to Speech Communication By Ray E. Whitlow, Jr. Table of Contents Reflective Statement Course Syllabus Description of Active Learning Activity for Persuasive Speech

More information

OIST ERP Systems Renewal. April 2015

OIST ERP Systems Renewal. April 2015 OIST ERP Systems Renewal April 2015 ERP Systems at OIST The current OIST ERP (HR & Finance) systems are an impediment to the research, education, promotion and administrative activities of the University;

More information

Top Management Control Functions for Information Systems in Small and Medium Enterprises

Top Management Control Functions for Information Systems in Small and Medium Enterprises Informatica Economică vol. 13, no. 4/2009 109 Top Management Control Functions for Information Systems in Small and Medium Enterprises Uma VIJAYAKUMAR Practicing Chartered Accountant, Tiruchirappalli &

More information

Southern Illinois University Department of Political Science Master of Public Administration Program

Southern Illinois University Department of Political Science Master of Public Administration Program Southern Illinois University Department of Political Science Master of Public Administration Program POLS 547: Nonprofit Fundraising Term: Online Fall 2015 Contact Information: Instructor: James M. Grant,

More information

IT Service Management Vision and Strategy Summary / Roadmap

IT Service Management Vision and Strategy Summary / Roadmap IT Service Vision and Strategy Summary / Roadmap Lyle Nevels, Deputy Chief Information Officer Presented at the One IT Summer Gathering August 13, 2014 University Profile and Mission The University of

More information

COMPREHENSIVE COMMUNITY SERVICES

COMPREHENSIVE COMMUNITY SERVICES COMPREHENSIVE COMMUNITY SERVICES Strategic Plan July 2013 June 2015 Contents Vision and Mission 3 Leadership Philosophy 4 Strengths, Weaknesses, Opportunities and Threats (SWOT Analysis) 5 Goals 6 Strategies

More information

MBA INTERNATIONAL BUSINESS (2 YEARS PART-TIME)

MBA INTERNATIONAL BUSINESS (2 YEARS PART-TIME) MBA INTERNATIONAL BUSINESS (2 YEARS PART-TIME) 1. INTRODUCTION The rise of globalisation means that the call for specialised skills and knowledge in this area has never been greater. Multinational businesses

More information

3D Systems Corporation AJAY TANGSUVANICH CHRISTINA NGUYEN TYLOR INABA JULIANO COURY ROGER BROWN

3D Systems Corporation AJAY TANGSUVANICH CHRISTINA NGUYEN TYLOR INABA JULIANO COURY ROGER BROWN 3D Systems Corporation BY: AJAY TANGSUVANICH CHRISTINA NGUYEN TYLOR INABA JULIANO COURY ROGER BROWN AGENDA Overview SWOT Scorecard OVERVIEW EXECUTIVE SUMMARY Leading provider of 3D content-to-print solutions

More information

A. Planning is the process of anticipating the future and determining the courses of action necessary to achieve

A. Planning is the process of anticipating the future and determining the courses of action necessary to achieve Marketing Planning and Forecasting I. What Is Marketing Planning? A. Planning is the process of anticipating the future and determining the courses of action necessary to achieve organizational objectives.

More information

ITIL V3 Service Design Certification Program 3 Days

ITIL V3 Service Design Certification Program 3 Days ITIL V3 Service Design Certification Program 3 Days Program Overview The ITIL Intermediate Qualification: Service Design Certificate is a free-standing qualification, but is also part of the ITIL Intermediate

More information

Business Plan. Name, Business Name, Business Address. Name ... Business Name. Business Address

Business Plan. Name, Business Name, Business Address. Name ... Business Name. Business Address Business Plan Name Name, Business Name, Business Address Business Name.... Business Address..... 1 Business Details Owner(s)/Partner(s) or Director(s) names: Legal status: (Sole Trader, Partnership, Limited

More information