Incident Standard Service Request Information Request. IT Request. Minor/Low Impact Change to Existing Service. Capture and refine the idea

Size: px
Start display at page:

Download "Incident Standard Service Request Information Request. IT Request. Minor/Low Impact Change to Existing Service. Capture and refine the idea"

Transcription

1 Incident Standard Service Request Information Request IT Request Idea Capture and refine the idea Determine the type of work Minor/Low Impact to Existing Service Mgmt. Work with customer, management to make sure this aligns with priorities and is likely to be supported at leadership levels Gauge for inclusion in a program. - major change, new service, or organizational development cont d Acronyms PM Manager SME Subject Matter Expert SDLC Systems Development Lifecycle DRB Design Review Board ITS Group BRM ITS Budget & Resource ITS Senior Team VCIT Vice-Chancellor Information Technology ACIT Advisory Committee for IT My customer My manager My service providers My vendor ITS Library Division priorities Process IT Request UC Santa Cruz, ITS Applications and Last Update - 2/28/2012

2 cont d ProbOpp to close Reference SDLC Process Class 1 1 Start Are we ready to work on this? Sponsor Consult Write Problem / Opportunity statement Have leadership support? Know who needs to be involved? Resources could be available? Is the proposed technology new or familiar to us? (low level feasibility) Is someone else doing similar work? Your manager s to go to proposal Develop Proposal Sponsor Endorsement Approval Assign a PM Confirm sponsor Consult stakeholders & Determine class (Risk/ Classification Matrix) Draft Proposal Review PM checklist o Large o Small My manager My customer sponsor Service Providers Other consultants as needed Class 2 Class 3 Class 4 Class 5 Risk/Class Matrix Proposal template (reference only) Work Breakdown Structure (MindMap or template) UC Santa Cruz, ITS Applications and Last Update - 2/28/

3 Class 1 Manager s Manage Report Communicate Escalate Mitigate tify change management tify director tify DRB (refer to DRB criteria) scope control * NOTE: Class 1 & 2 s are internal to ONE ITS unit (incidental service provision or operational support excepted). Multi-unit s use Class 3. manager team sponsor templates Service DRB UC Santa Cruz, ITS Applications and Last Update - 2/28/2012

4 Class 2 ITS Manager Develop Slim Charter ITS Manager Manage Report Communicate Escalate Mitigate Copy Proposal text Add sections Review by sponsor Review by & team Approval from all Directors if multiple teams involved Funding Manager notifies Director tify DRB (refer to DRB criteria) tify scope control * NOTE: Class 1 & 2 s are internal to ONE ITS unit (incidental service provision or operational support excepted). Multi-unit s use Class 3. manager team sponsor templates Slim Charter template SDLC Service DRB UC Santa Cruz, ITS Applications and Last Update - 2/28/2012

5 Class 3 Develop Full Charter Manage Director notifies Slim Charter by exception only Review by sponsor Review by & team Budget review by BRM Consult DRB if needed Optional review by Director schedules presentation PM presents, review as needed Funding and resources locked, pending schedule and conditions manager team sponsor BRM tify DRB (refer to DRB criteria) tify tify client and stakeholders templates Charter template Service DRB UC Santa Cruz, ITS Applications and Last Update - 2/28/2012

6 Class 4 Develop Full Charter Manage Director schedules presentation PM presents, review as needed Review by sponsor Review by & team Budget review by BRM Consult DRB if needed review required Director schedules presentation PM presents, review as needed Funding and resources locked, pending schedule and conditions tify DRB (refer to DRB criteria) tify tify client and stakeholders steering committee if necessary manager team sponsor BRM templates Charter template Service DRB Steering Committee templates UC Santa Cruz, ITS Applications and Last Update - 2/28/2012

7 Class 5 Revision Request Develop Full Charter ACIT review Manage Director schedules presentation PM presents, review as needed Consider Program approach Identify executive sponsors if necessary Review by sponsor Review by & team Budget review by BRM Consult DRB if needed review required Director schedules presentation PM presents, review as needed Funding and resources locked, pending schedule and conditions manager team sponsor BRM VCIT Office schedules Director(s) present, support from PM Other campus reviews as necessary tify DRB (refer to DRB criteria) tify tify client and stakeholders steering committees templates Charter template Program resources Service DRB Steering Committee templates UC Santa Cruz, ITS Applications and Last Update - 2/28/2012

8 Manage Class 3, 4 and 5 s DRB Approval Budget Review Class 5 Class 4 Manage Operational Readiness Review Class 3 WBS/ Schedule / Resource Status Reporting and Communication Plan Scope/ Control Issues and Risk Sponsor Accepts Transition to Support Service Catalog Training Documentation Send Closure & Lessons Learned docs to Release resources Communicate Celebrate liaison initiates mid-point report to manager team sponsor BRM templates Charter template Program resources Service DRB UC Santa Cruz, ITS Applications and Last Update - 2/28/2012

Program Lifecycle Methodology Version 1.7

Program Lifecycle Methodology Version 1.7 Version 1.7 March 30, 2011 REVISION HISTORY VERSION NO. DATE DESCRIPTION AUTHOR 1.0 Initial Draft Hkelley 1.2 10/22/08 Updated with feedback Hkelley 1.3 1/7/2009 Copy edited Kevans 1.4 4/22/2010 Updated

More information

Using Microsoft SharePoint for Project Management

Using Microsoft SharePoint for Project Management ASPE IT Training Using Microsoft SharePoint for Project Management A WHITE PAPER PRESENTED BY ASPE www.aspe-it.com 877-800-5221 Using Microsoft SharePoint for Project Management A modern Project Management

More information

Appeals Case Management System Project. Scope Management Plan. November 20, 2014

Appeals Case Management System Project. Scope Management Plan. November 20, 2014 Appeals Case Management System Project Version 1.0 Health and Human Services Agency, Office of Systems Integration Template Revision History REVISION HISTORY REVISION # DATE OF RELEASE OWNER SUMMARY OF

More information

Subject Area 1 Project Initiation and Management

Subject Area 1 Project Initiation and Management DRII/BCI Professional Practice Narrative: Establish the need for a Business Continuity Plan (BCP), including obtaining management support and organizing and managing the BCP project to completion. (This

More information

OE PROJECT CHARTER TEMPLATE

OE PROJECT CHARTER TEMPLATE PROJECT : PREPARED BY: DATE (MM/DD/YYYY): Project Name Typically the Project Manager Project Charter Last Modified Date PROJECT CHARTER VERSION HISTORY VERSION DATE (MM/DD/YYYY) COMMENTS (DRAFT, SIGNED,

More information

ITS Project Management Methodology

ITS Project Management Methodology ITS Project Management Methodology Information Technology Services Project Management Group 11/17/2014 Version 2.1 Author: ITS Project Management Group Document Control Change Record Date Author Version

More information

UCPath Change Management Strategy for UC San Diego. July 2013

UCPath Change Management Strategy for UC San Diego. July 2013 UCPath Change Management Strategy for UC San Diego July 2013 Overview Background Key Components Approach & Methodology Change Network Framework For Action Challenges Resources & Tools Summary Table of

More information

Module 7: Change Management

Module 7: Change Management Module 7: Change Module 7: Change Integrating Project with Change They think by installing this system they will end my services let us see if they will ever manage to get it done What is the purpose of

More information

Understand why, when and how-to to formally close a project

Understand why, when and how-to to formally close a project Project Closure Purpose: Understand why, when and how-to to formally close a project Audience: Project managers, project sponsors, team members and other key stakeholders Learning Objectives: Describe

More information

OFFICE OF THE CIO. PROCEDURE Informational VERSION: 1.0

OFFICE OF THE CIO. PROCEDURE Informational VERSION: 1.0 OFFICE OF THE CIO PROCEDURE Informational VERSION: 1.0 Purpose Project Management of Major or Large NDUS Information Technology Projects Project Managers Guide/Checklist This procedural process will ensure

More information

U.S. Department of Education Federal Student Aid

U.S. Department of Education Federal Student Aid U.S. Department of Education Federal Student Aid Lifecycle Management Methodology Stage Gate Review Process Description Version 1.3 06/30/2015 Final DOCUMENT NUMBER: FSA_TOQA_PROC_STGRW.NA_001 Lifecycle

More information

ID Task Name Time Pred

ID Task Name Time Pred 0 UC Modernization Project Plan 1115 d 1 1 Phase I - Business Case Development and Competitive Procurement 205 d 2 1.1 Complete Initial Feasibility Study 55 d 3 1.2 Prepare and Issue LBR 30 d 2 4 1.3 Competitive

More information

PROJECT MANAGEMENT PLAN Outline VERSION 0.0 STATUS: OUTLINE DATE:

PROJECT MANAGEMENT PLAN Outline VERSION 0.0 STATUS: OUTLINE DATE: PROJECT MANAGEMENT PLAN Outline VERSION 0.0 STATUS: OUTLINE DATE: Project Name Project Management Plan Document Information Document Title Version Author Owner Project Management Plan Amendment History

More information

Introductory Certificate. The APM Project Fundamentals Qualification

Introductory Certificate. The APM Project Fundamentals Qualification The syllabus provides a summary of the coverage of the qualification, the details are then found in the learning outcomes and assessment criteria. Both the syllabus and the learning outcomes and assessment

More information

Information Technology Project Oversight Framework

Information Technology Project Oversight Framework i This Page Intentionally Left Blank i Table of Contents SECTION 1: INTRODUCTION AND OVERVIEW...1 SECTION 2: PROJECT CLASSIFICATION FOR OVERSIGHT...7 SECTION 3: DEPARTMENT PROJECT MANAGEMENT REQUIREMENTS...11

More information

IS&T Project Management: Project Management 101. June, 2006

IS&T Project Management: Project Management 101. June, 2006 IS&T Project Management: Project Management 101 June, 2006 Session Objectives Review basics management Discuss obstacles to effective management Share practices that work for you Empower you to try some

More information

ITS Project Management

ITS Project Management ITS Project Management Policy Contents I. POLICY STATEMENT II. REASON FOR POLICY III. SCOPE IV. AUDIENCE V. POLICY TEXT VI. PROCEDURES VII. RELATED INFORMATION VIII. DEFINITIONS IX. FREQUENTLY ASKED QUESTIONS

More information

2-Day Workshop Project JumpStart The Workshop Designed to Launch Projects Faster

2-Day Workshop Project JumpStart The Workshop Designed to Launch Projects Faster 2-Day Workshop Project JumpStart The Workshop Designed to Launch Projects Faster Traditional Classroom / Onsite Course No. 665 Duration: 2 days Credits: 14 PDUs / 1.4 CEUs Prerequisites Twelve hours of

More information

Advanced Project Management Incl. MS Projects 5 DAYS

Advanced Project Management Incl. MS Projects 5 DAYS Imsimbi Training proudly presents Advanced Project Management Incl. MS Projects 5 DAYS Imsimbi Training is a fully accredited training provider with the Services Seta, number 2147, as well as a Level 2

More information

PMP 2013 Exam Prep. Course Overview

PMP 2013 Exam Prep. Course Overview PMP 2013 Exam Prep Course Overview This course has been designed to prepare participants to take the Project Management Institute's Project Management Professional (PMP) Exam, 2013 edition and is based

More information

IT Project Management Methodology. Project Execution Support Guide. Version 0.3

IT Project Management Methodology. Project Execution Support Guide. Version 0.3 NATIONAL INFORMATION TECHNOLOGY AUTHORITY - UGANDA IT Project Management Methodology Project Execution Support Guide Version 0.3 Table of Contents 1 INTRODUCTION... 4 1.1 When should Project Execution

More information

CDC UNIFIED PROCESS PRACTICES GUIDE

CDC UNIFIED PROCESS PRACTICES GUIDE Purpose The purpose of this document is to provide guidance on the practice called Project Close-Out and to describe the practice overview, requirements, best practices, activities, and key terms related

More information

Project Management for econnectivity

Project Management for econnectivity Project Management for econnectivity Marilyn Hunter - PMP November 10, 2015 2 Purpose of this session Provide information and understanding of how to lead connectivity projects within AgGateway or within

More information

Project Roles and Responsibilities Template

Project Roles and Responsibilities Template Purpose The purpose of this document is to provide a summary of the primary roles in the X project and the responsibilities associated with each role. A roles and responsibilities spreadsheet also maps

More information

Minnesota Health Insurance Exchange (MNHIX)

Minnesota Health Insurance Exchange (MNHIX) Minnesota Health Insurance Exchange (MNHIX) 1.2 Plan September 21st, 2012 Version: FINAL v.1.0 11/9/2012 2:58 PM Page 1 of 87 T A B L E O F C O N T E N T S 1 Introduction to the Plan... 12 2 Integration

More information

U.S. Department of Education Federal Student Aid

U.S. Department of Education Federal Student Aid U.S. Department of Education Federal Student Aid Lifecycle Management Methodology Version 1.3 06/30/15 Final DOCUMENT NUMBER: FSA_TOQA_PROC_STGRW.NA_001 Update History Lifecycle Management Methodology

More information

Template K Implementation Requirements Instructions for RFP Response RFP #

Template K Implementation Requirements Instructions for RFP Response RFP # Template K Implementation Requirements Instructions for RFP Response Table of Contents 1.0 Project Management Approach... 3 1.1 Program and Project Management... 3 1.2 Change Management Plan... 3 1.3 Relationship

More information

Framework. 3/3/2011 By Karla Campbell Project Manager PMP Certificated UCOP

Framework. 3/3/2011 By Karla Campbell Project Manager PMP Certificated UCOP PROJECT MANAGEMENT Framework 3/3/2011 By Karla Campbell Project Manager PMP Certificated UCOP Topics 1. Benefits Of Project Management 2. Definitions 3. Roles 4. Project Process Groups 5. Best Practices

More information

A How-To Guide on Transitioning IT Projects to Support March 3, 2016

A How-To Guide on Transitioning IT Projects to Support March 3, 2016 A How-To Guide on Transitioning IT Projects to Support March 3, 2016 Ryan D. Kennedy, BS, Chief, Project Management Office Susan M. Houston, MBA, RN-BC, PMP, CPHIMS, FHIMSS, Chief, Portfolio Office Conflict

More information

OE PROJECT CHARTER TEMPLATE

OE PROJECT CHARTER TEMPLATE PROJECT : BearBuy Implementation PREPARED BY: Vanessa Wong and Jon Conhaim DATE (MM/DD/YYYY): 07/23/2011 PROJECT CHARTER VERSION HISTORY VERSION DATE COMMENTS (DRAFT, SIGNED, REVISED CURRENT STATUS) (MM/DD/YYYY)

More information

MGMT 4135 Project Management. Chapter-16. Project Oversight

MGMT 4135 Project Management. Chapter-16. Project Oversight MGMT 4135 Project Management Chapter-16 Project Oversight Project Oversight: defined as a set of principles and processes to guide and improve the management of projects. Ensures projects meet the needs

More information

Systems Development Life Cycle (SDLC) Methodology Information Technology Services

Systems Development Life Cycle (SDLC) Methodology Information Technology Services Systems Development Life Cycle (SDLC) Methodology Information Technology Services July 7, 2009 Version 1 Authors: Mel Barracliffe, Lisa Gardner, John Hammond, and Shawn Duncan Document Control Change Record

More information

SCOPE MANAGEMENT PLAN <PROJECT NAME>

SCOPE MANAGEMENT PLAN <PROJECT NAME> SCOPE MANAGEMENT PLAN TEMPLATE This Project Scope Management Plan Template is free for you to copy and use on your project and within your organization. We hope that you find this template useful and welcome

More information

The Fast Track Project Glossary is organized into four sections for ease of use:

The Fast Track Project Glossary is organized into four sections for ease of use: The Fast Track Management Glossary provides a handy reference guide to the fast track management model, encompassing the concepts, steps and strategies used to manage successful projects even in the face

More information

PMI Fundamentals PMI Processes Project Organization. Initial documents. Functional, Project, Matrix Orgs. Statement of Work (SOW) Project Charter

PMI Fundamentals PMI Processes Project Organization. Initial documents. Functional, Project, Matrix Orgs. Statement of Work (SOW) Project Charter PMI Fundamentals PMI Processes Project Organization Functional, Project, Matrix Orgs. Initial documents Statement of Work (SOW) Project Charter Remember the 40-20-40 Rule Specification-Implementation-Test

More information

Program Management Professional (PgMP) Examination Content Outline

Program Management Professional (PgMP) Examination Content Outline Program Management Professional (PgMP) Examination Content Outline Project Management Institute Program Management Professional (PgMP ) Examination Content Outline April 2011 Published by: Project Management

More information

Concept of Operations for Line of Business Initiatives

Concept of Operations for Line of Business Initiatives Concept of Operations for Line of Business Initiatives Version 1.0 Office of E-Gov and IT, OMB March 2006 Table of Contents FOREWORD...2 1 OBJECTIVES OF THE LINES OF BUSINESS CONCEPT OF OPERATIONS...3

More information

IT Transformation Program. Update 14 April 2004

IT Transformation Program. Update 14 April 2004 IT Transformation Program Update 14 April 2004 Key points: 1. The IT model is client-centric. 2. We meet the needs of faculty, staff & students by providing a portfolio of defined, intuitive, managed services.

More information

Web Function & Design Project Charter UCSC Web Presence & Services Program

Web Function & Design Project Charter UCSC Web Presence & Services Program Web Function & Design Project Charter UCSC Web Presence & Services Program 5/21/2009 Final Author: ITS Project Management Office THINKING AT THE EDGE Table of Contents 1 PROJECT BACKGROUND... 1 1.1 The

More information

Campus Mobile Framework Service Level Agreement (SLA)

Campus Mobile Framework Service Level Agreement (SLA) Campus Mobile Framework Service Level Agreement (SLA) Table of Contents Revision History... 3 1. General Overview... 4 1.1 Service Owners... 4 2. Service Description... 4 2.1 Service Scope... 4 2.2 Mobile

More information

Project Plan for <project name>

Project Plan for <project name> Note: Text displayed in blue italics is included to provide guidance to the author and should be deleted or hidden before publishing the document. This template can be used at it is, or to complete and

More information

Information Technology Governance Overview and Charter

Information Technology Governance Overview and Charter Information Technology Governance Overview and Charter Prepared by: Project #: Date submitted Document version: IT Governance Charter v03.05.2012 1.0 48.0 - Page 1 of 34 Document History Version Date Author

More information

ITSM Roles. 1.0 Overview

ITSM Roles. 1.0 Overview ITSM Roles 1.0 Overview The IT Management lifecycle involves a large number of roles, some of which are limited in scope to one specific, others of which have responsibilities in several different es.

More information

IT Project Management Practices Guide

IT Project Management Practices Guide IT Project Management Practices Guide Introduction The IT Project Management Practices Guide (Guide) contains a repeatable, institutionwide approach for the management of application development and/or

More information

COMMONWEALTH OF VIRGINIA

COMMONWEALTH OF VIRGINIA COMMONWEALTH OF VIRGINIA Information Technology Resource Management (ITRM) TECHNOLOGY MANAGEMENT PROJECT MANAGEMENT STANDARD Virginia Information Technologies Agency (VITA) Reviews This publication was

More information

Companion Notes for LTC Process Flowcharts. Notes for Initiation Stage

Companion Notes for LTC Process Flowcharts. Notes for Initiation Stage Companion Notes for LTC Process Flowcharts Contents Notes for Initiation, Planning, Execution/Production and Close Stages Glossary and Acronyms Page 1 4 5 6 Notes for Initiation Stage Purpose The purpose

More information

Auditing the Software Development Lifecycle ISACA Geek Week. Mike Van Stone Sekou Kamara August 2014

Auditing the Software Development Lifecycle ISACA Geek Week. Mike Van Stone Sekou Kamara August 2014 Auditing the Software Development Lifecycle ISACA Geek Week Mike Van Stone Sekou Kamara August 2014 Agenda Introduction Audit Scope Project Initiation SDLC Processes Stakeholders Common Development Methodologies

More information

PgMP Credential. Christopher Talmont, PMP, PMI-RMP. February 23, 2011

PgMP Credential. Christopher Talmont, PMP, PMI-RMP. February 23, 2011 PgMP Credential Christopher Talmont, PMP, PMI-RMP February 23, 2011 A b o u t M e 7 years of experience as an instructor and consultant of project scheduling software and best practices 4 years of experience

More information

Crosswalk Between Current and New PMP Task Classifications

Crosswalk Between Current and New PMP Task Classifications Crosswalk Between Current and New PMP Task Classifications Domain 01 Initiating the Project Conduct project selection methods (e.g., cost benefit analysis, selection criteria) through meetings with the

More information

ITIL: Foundation (Revision 1.6) Course Overview. Course Outline

ITIL: Foundation (Revision 1.6) Course Overview. Course Outline ITIL: Foundation (Revision 1.6) Course Overview The ITIL Foundation Certification Course introduces the new student to the fundamentals of IT Service Management as described in the IT Infrastructure Library

More information

PROJECT SCOPE CHANGE MANAGEMENT PLAN

PROJECT SCOPE CHANGE MANAGEMENT PLAN PROJECT SCOPE CHANGE MANAGEMENT PLAN Clark County School District Report date: June 28, 2013 Objectives: Change Management Guidelines Roles and Responsibilities Change Management Process 2 Table of Contents

More information

Department of Administration Portfolio Management System 1.3 June 30, 2010

Department of Administration Portfolio Management System 1.3 June 30, 2010 E 06/ 30/ 2010 EX AM PL 1. 3 06/ 28/ 2010 06/ 24/ 2010 06/ 23/ 2010 06/ 15/ 2010 06/ 18/ 2010 Portfolio System 1.3 June 30, 2010 Contents Section 1. Project Overview... 1 1.1 Project Description... 1 1.2

More information

Solution Architecture Framework Toolkit

Solution Architecture Framework Toolkit Solution Architecture Framework Toolkit Health and Human Services Agency, Revision History REVISION HISTORY REVISION/WORKSITE # DATE OF RELEASE OWNER SUMMARY OF CHANGES Initial Release (v1.0) December

More information

Project Governance Plan Next Generation 9-1-1 Project Oregon Military Department, Office of Emergency Management, 9-1-1 Program (The OEM 9-1-1)

Project Governance Plan Next Generation 9-1-1 Project Oregon Military Department, Office of Emergency Management, 9-1-1 Program (The OEM 9-1-1) Oregon Military Department, Office of Emergency Management, 9-1-1 Program (The OEM 9-1-1) Date: October 1, 2014 Version: 3.1 DOCUMENT REVISION HISTORY Version Date Changes Updated By 0.1 02/13/014 Initial

More information

5.2. 5.2 Template for IT Project Plan. Template for IT Project Plan. [Project Acronym and Name]

5.2. 5.2 Template for IT Project Plan. Template for IT Project Plan. [Project Acronym and Name] 231 5.2 Template for IT Project Plan Name of the Tool: Source: Usage: Description: Template for IT Project Plan GIZ This template has been designed as a tool to support the planning of IT projects for

More information

Voice Over IP Network Solution Design, Testing, Integration and Implementation Program Overview

Voice Over IP Network Solution Design, Testing, Integration and Implementation Program Overview Voice Over IP Network Solution Design, Testing, Integration and Implementation Program Overview 1/1 Table of Contents 1. Introduction...3 2. Executive Summary...4 3. Program Definition...5 3.1. Program

More information

Project Lifecycle Management (PLM)

Project Lifecycle Management (PLM) Project Lifecycle Management (PLM) Process or Tool? Why PLM? Project Definition Project Management NEW REQUEST/ INITIATIVES SUPPORT (Quick fixes) PROJECT (Start Finish) ONGOING WORK (Continuous) ENHANCEMENTS

More information

MNLARS Project Audit Checklist

MNLARS Project Audit Checklist Audit Checklist The following provides a detailed checklist to assist the audit team in reviewing the health of a project. Relevance (at this time) How relevant is this attribute to this project or audit?

More information

ITRM Guideline CPM 110-01 Date: January 23, 2006 SECTION 5 PROJECT CLOSEOUT PHASE

ITRM Guideline CPM 110-01 Date: January 23, 2006 SECTION 5 PROJECT CLOSEOUT PHASE PROJECT MANAGEMENT GUIDELINE SECTION 5 PROJECT CLOSEOUT PHASE Table of Contents Introduction... 3 Project Closeout Phase... 3 Activities and Documents in the Closeout Phase... 4 Project Closeout Task...

More information

Integrating Project Management and Service Management

Integrating Project Management and Service Management Integrating Project and Integrating Project and By Reg Lo with contributions from Michael Robinson. 1 Introduction Project has become a well recognized management discipline within IT. is also becoming

More information

INFORMATION TECHNOLOGY SERVICES IT CHANGE MANAGEMENT POLICY & PROCESS

INFORMATION TECHNOLOGY SERVICES IT CHANGE MANAGEMENT POLICY & PROCESS INFORMATION TECHNOLOGY SERVICES IT CHANGE MANAGEMENT POLICY & PROCESS Revised: 12/5/2011 Table of Contents Overview... 3 Roles and Responsibilities... 4 Management Process Definition... 6 Management Process

More information

UNIVERSITY OF GUELPH PROJECT MANAGEMENT FRAMEWORK

UNIVERSITY OF GUELPH PROJECT MANAGEMENT FRAMEWORK UNIVERSITY OF GUELPH PROJECT MANAGEMENT FRAMEWORK Table of Contents Document Purpose:... 3 What is a Project?... 3 What is not a Project? (e.g. Operational Tasks)... 3 What is Project Management?... 4

More information

Introduction... 4. Purpose... 4 Scope... 4 Manitoba ehealth Change Management... 4 Icons... 4. RFC Procedures... 5

Introduction... 4. Purpose... 4 Scope... 4 Manitoba ehealth Change Management... 4 Icons... 4. RFC Procedures... 5 Remedy Change Management Version 3.0 Modified: 10/27/2015 Table of Contents Introduction... 4 Purpose... 4 Scope... 4 Manitoba ehealth Change Management... 4 Icons... 4 RFC Procedures... 5 Process Flow

More information

Practice Guide to Project Management for IT Projects under an Outsourced Environment

Practice Guide to Project Management for IT Projects under an Outsourced Environment Practice Guide to Project Management for IT Projects under an Outsourced Environment [S19] Version 2.1 March 2011 COPYRIGHT NOTICE 2011 by the Government of the Hong Kong Special Administrative Region

More information

Project Scope Management in PMBOK made easy

Project Scope Management in PMBOK made easy By Dr. TD Jainendrakumar The main objective of any project is to fulfill the scope of the project on time and within the budget. What is Project Scope? Scope refers to all the work involved in creating

More information

DEVELOPING AN IT SERVICE MANAGEMENT TRAINING STRATEGY & PLAN. Version : 1.0 Date : April 2009 : Pink Elephant

DEVELOPING AN IT SERVICE MANAGEMENT TRAINING STRATEGY & PLAN. Version : 1.0 Date : April 2009 : Pink Elephant DEVELOPING AN IT SERVICE MANAGEMENT TRAINING STRATEGY & PLAN Version : 1.0 Date : April 2009 Author : Pink Elephant Table of Contents 1 Executive Overview... 3 2 Manager Responsibilities... 4 2.1 Before

More information

ITIL Foundation for IT Service Management 2011 Edition

ITIL Foundation for IT Service Management 2011 Edition ITIL Foundation for IT Service Management 2011 Edition ITIL Rev 03.12 3 days Description ITIL (IT Infrastructure Library) provides a practical, no-nonsense framework for identifying, planning, delivering

More information

Project Processes. Media Snapshot. Project Management Process Groups

Project Processes. Media Snapshot. Project Management Process Groups Project Processes PROJECT LIFECYCLE A project normally requires a number of processes. A process is a series of actions directed toward a particular result Project management can be viewed as a number

More information

CONTENTS. Preface. Acknowledgements. 1. Introduction and Overview 1 Introduction 1 Whatis the CMMI"? 2 What the CMMI* is Not 3 What are Standards?

CONTENTS. Preface. Acknowledgements. 1. Introduction and Overview 1 Introduction 1 Whatis the CMMI? 2 What the CMMI* is Not 3 What are Standards? Preface Acknowledgements xi xiii 1. Introduction and Overview 1 Introduction 1 Whatis the CMMI"? 2 What the CMMI* is Not 3 What are Standards? 3 2. Summaryof CMMI-SW 5 The CMM*-SW 5 CMMI--SW Continuous

More information

SECTION I PROJECT SUMMARY (TRW)

SECTION I PROJECT SUMMARY (TRW) SECTION I PROJECT SUMMARY (TRW) Table I Summary Agency/Department Information TRW Information Executive Sponsor: Cynthia Lorenzo Received Date: Managers: Ron McCranie/Andy Loveland Status Meeting Date:

More information

Project Team Roles Adapted for PAAMCO

Project Team Roles Adapted for PAAMCO Project Team Roles Adapted for PAAMCO Project Roles, Authority & Responsibilities Role a defined funciton assumed by or assigned to a person in the project Authority the right to apply project resources,

More information

Project Management Fact Sheet:

Project Management Fact Sheet: Project Management Fact Sheet: Developing a Risk Management Plan Version: 1.4, November 2008 DISCLAIMER This material has been prepared for use by Tasmanian Government agencies and Instrumentalities. It

More information

PHASE 8: IMPLEMENTATION PHASE

PHASE 8: IMPLEMENTATION PHASE PHASE 8: IMPLEMENTATION PHASE The Implementation Phase has one key activity: deploying the new system in its target environment. Supporting actions include training end-users and preparing to turn the

More information

IT Service Management

IT Service Management RL Consulting IT Service Management Incident/Problem Management Methods and Service Desk Implementation Best Practices White Paper Prepared by: Rick Leopoldi vember 8, 2003 Copyright 2003 RL Information

More information

Software Project Management

Software Project Management Software Project Management Software Project Planning Vivek Bhatnagar Assoc Professor Who needs software? Most software is built in organizations for people with specific needs. A stakeholder is a anyone

More information

ACMP Certification Committee. Methods for Demonstrating Competency

ACMP Certification Committee. Methods for Demonstrating Competency ACMP Certification Committee Methods for Demonstrating Competency 6 February 2014 CCMP Assessment of Competency ACMP s Certification Committee recommended a two-part assessment through which CCMP applicants

More information

How To Develop An Enterprise Architecture

How To Develop An Enterprise Architecture OSI Solution Architecture Framework Enterprise Service Center April 2008 California Health and Human Services Agency Revision History REVISION HISTORY REVISION/WORKSITE # DATE OF RELEASE OWNER SUMMARY

More information

VoteCal Statewide Voter Registration System Project. Master Project Management Plan. Version 1.2

VoteCal Statewide Voter Registration System Project. Master Project Management Plan. Version 1.2 VoteCal Statewide Voter Registration System Project Master Project Management Plan Version 1.2 October 2010 October 2010 i REVISION HISTORY REVISION # DATE OF RELEASE OWNER SUMMARY OF CHANGES 0.1 3/12/2009

More information

Selecting a project management methodology

Selecting a project management methodology VICTORIAN GOVERNMENT CIO COUNCIL Project Management Selecting a project management methodology Guideline This guideline provides advice for selecting and tailoring a project management methodology. Keywords:

More information

PMAP. Project Management At Penn PMAP

PMAP. Project Management At Penn PMAP Project Management At Penn 1 Fundamentals Course Objective To provide you with an overview of Topics Project Management at Penn () Project Governance Phases & Project Management Activities Project Management

More information

A checklist for project managers

A checklist for project managers A checklist for project managers The checklist presented below aims to help you decide what project documents are needed, approximately when you need to create them, and what other resources are available.

More information

Overview of Project Management Introduction, Fundamentals and Classic Mistakes Emanuele Della Valle http://emanueledellavalle.org

Overview of Project Management Introduction, Fundamentals and Classic Mistakes Emanuele Della Valle http://emanueledellavalle.org Planning and Managing Software Projects 2010-11 Session 2 Overview of Project Management Introduction, Fundamentals and Classic Mistakes Emanuele Della Valle http://emanueledellavalle.org Credits 2 This

More information

OPERATIONAL PROJECT MANAGEMENT (USING MS PROJECT)

OPERATIONAL PROJECT MANAGEMENT (USING MS PROJECT) OPERATIONAL PROJECT MANAGEMENT (USING MS PROJECT) 3 DAY COURSE INTRODUCTION The principles of project management are generic and therefore can be applied to all projects regardless of business sector.

More information

Applied Software Project Management

Applied Software Project Management Applied Software Project Management Software Project Planning http://www.stellman-greene.com 1 Who needs software? Most software is built in organizations for people with specific needs. A stakeholder

More information

Using Your PMO to Drive Successful Organizational Change Management

Using Your PMO to Drive Successful Organizational Change Management Using Your PMO to Drive Successful Organizational Change Management Joe Saliunas, Booz Allen Hamilton 11 November 2012 1 Agenda Organizational change management overview Case studies PMBOK Guide processes

More information

What Every Project Manager Should Know Trends in Project Governance

What Every Project Manager Should Know Trends in Project Governance Page 1 of 13 What Every Project Manager Should Know Trends in Project Governance Project Management Leadership Conference 2007 Author: Sunil Anand Email ID: sunil.anand@wipro.com Wipro Technologies 2,

More information

Second Clinical Safety Review of the Personally Controlled Electronic Health Record (PCEHR) June 2013

Second Clinical Safety Review of the Personally Controlled Electronic Health Record (PCEHR) June 2013 Second Clinical Safety Review of the Personally Controlled Electronic Health Record (PCEHR) June 2013 Undertaken by KPMG on behalf of Australian Commission on Safety and Quality in Health Care Contents

More information

Final Report on Project Management Skills of the University of California Libraries Staff. July, 2010

Final Report on Project Management Skills of the University of California Libraries Staff. July, 2010 Final Report on Project Management Skills of the University of California Libraries Staff July, 2010 from the Project Management Skills Task Force Members: Joan Starr, CDL, Chair Mary Linn Bergstrom, UC

More information

The purpose of this course is to provide practical assistance for defining and managing project scope.

The purpose of this course is to provide practical assistance for defining and managing project scope. Scope Definition and Scope Management Purpose - To provide practical assistance for defining and managing project scope. This course will focus on tips for creating a scope statement rather than a step-by-step

More information

ABC COMPANY Extended Accounting System (EAS) Project Charter Sample

ABC COMPANY Extended Accounting System (EAS) Project Charter Sample ABC COMPANY Extended Accounting System (EAS) Project Charter Sample Prepared by: Document Details ABC Company IT Canada Inc. Business Services Department Information Technology Project: Extended Accounting

More information

- ATTACHMENT - PROGRAM MANAGER DUTIES & RESPONSIBILITIES MARYLAND STATE POLICE W00B0400021

- ATTACHMENT - PROGRAM MANAGER DUTIES & RESPONSIBILITIES MARYLAND STATE POLICE W00B0400021 - ATTACHMENT - PROGRAM MANAGER DUTIES & RESPONSIBILITIES MARYLAND STATE POLICE W00B0400021 About this document this is a detailed description of typical Project Manager (PM) duties, responsibilities, and

More information

Request for Project Approval

Request for Project Approval Date Issued: 04/13/2016 Page #: 1 of 5 1.0 POLICY OVERVIEW 1.1. This policy establishes uniform practices and procedures to be followed for authorizing ITD software projects. 1.2. LAUSD s Information Technology

More information

Project Management Fundamentals. Office of the Senior Associate Vice President for Finance

Project Management Fundamentals. Office of the Senior Associate Vice President for Finance Project Management Fundamentals Project Management Institute PMI is an aggregation of best practices from thousands of professional project managers Principles in this training are based on PMI methodologies,

More information

PHASE 3: PLANNING PHASE

PHASE 3: PLANNING PHASE PHASE 3: PLANNING PHASE The Planning Phase focuses principally on required project planning work. Proper comprehensive project planning is essential to a successful IT project, and incomplete project planning

More information

SECTION I PROJECT SUMMARY (TRW)

SECTION I PROJECT SUMMARY (TRW) AS OF OCTOBER 11, 2010 SECTION I PROJECT SUMMARY (TRW) Table I Project Summary Agency/Department Information TRW Information Executive Sponsor: Cynthia Lorenzo Received Date: Project Director: Tom McCullion

More information

Wrangling in the Wild West! Creating a New Web Presence at UC Santa Cruz

Wrangling in the Wild West! Creating a New Web Presence at UC Santa Cruz Wrangling in the Wild West! Creating a New Web Presence at UC Santa Cruz Today s Presenters Teresa Silva - UCSC Web Migration Lead WCMS Technical Trainer tasilva@ucsc.edu Leslie Geary - UCSC Web Service

More information

No Surprises! The Support Center s Role in Successful Change and Release Management

No Surprises! The Support Center s Role in Successful Change and Release Management No Surprises! The Support Center s Role in Successful Change and Release Management How Change Impacts the Support Center Increased: Contact volume Stress Support costs Decreased: Customer satisfaction

More information

Module 2: The Project Initiation Stage

Module 2: The Project Initiation Stage Overview Initiation stage is highly instrumental in the life cycle of a project as it defines the boundaries of the project gives clarity to all participants about the objectives, scope, cost timescale

More information

Best Practices Statement Project Management. Best Practices for Managing State Information Technology Projects

Best Practices Statement Project Management. Best Practices for Managing State Information Technology Projects State of Arkansas Office of Information Technology 124 W. Capitol Ave. Suite 990 Little Rock, AR 72201 501.682.4300 Voice 501.682.4020 Fax http://www.cio.arkansas.gov/techarch Best Practices Statement

More information

Project Management Life Cycle (PMLC)

Project Management Life Cycle (PMLC) Project Management Life Cycle (PMLC) Page 2 Project Management Life Cycle (PMLC) Introduction PMLC Working Group IT Business Process Management(BPM) IT Project Management Office (PMO) Finance System Support

More information