Contents. 1 Tourism Information Systems, Services and Architectures I. 2 Tourism Information Systems, Services and Architectures II
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1 Contents Index of Authors Research Review Committee xii xiii 1 Tourism Information Systems, Services and Architectures I G. M. McGrath and E. More An Extended Tourism Information Architecture: Capturing and Modelling Change.. 1 A. Taylor and S. Puehringer Market Imperfections in the Tourism Information Marketplace: Highlighting the Challenges for Information System Developers 13 M. Norrie and B. Signer Overlaying Paper Maps with Digital Information Services for Tourists 23 2 Tourism Information Systems, Services and Architectures II I. Maglogiannis, G. Kormentzas, N. Panagiotarakis and I. Zormpas SEA WISE: A Framework for Web Based Intelligent Integration of Sea Transport and Personal Mobile Trip Guide Services 34 K. Raggam and A. Aimer Acceptance of Geo-multimedia Applications in Austrian Tourism Organisations 46 M. Fuchs and W. Hopken Towards Destination: A DEA-based Decision Support Framework 57 3 Culture and Heritage M. Sigala A Learning Assessment of Online Interpretation Practices: From Museum Supply Chains to Experience Ecologies 67 M. Abad, A.A. Sorzabal and M.T. Linaza NOMENCLATOR-Innovative Multilingual Environment for Collaborative Applications for Tourists and Cultural Organizations 79 C. Berruquier, E. Blanzieri and A. Ebranati CBR Naive Interaction in a Web-Based System for Tourism 90
2 VIII 4 Consumers and Communities C.G. Green and S.K. Murrmann Technology as a Tool for Citizen Participation in Community Development and Tourism: The Rebuilding of Lower Manhattan 102 S. Milne, U. Speidel, T. Goodman and V. Clark Tourism, ICT and Regional Economic Development: The Case of kiwitrails 114 P. Alford A Framework for Mapping and Evaluating Business Process Costs in the Tourism Industry Supply Chain Travel and Trip Planning I A.H. Zins and U. Bauernfeind Explaining Online Purchase Planning Experiences with Recommender Websites K. ten Hagen, R. Kramer, M. Hermkes, B. Schumann and P. Mueller Semantic Matching and Heuristic Search for a Dynamic Tour Guide 149 U. Rabanser and F. Ricci Recommender Systems: Do They Have a Viable Business Model in e-tourism Travel and Trip Planning II F. Ricci, K. Wober and A. Zins Recommendations by Collaborative Browsing 172 N. Mitsche Understanding the Information Search Process within a Tourism Domain-specific Search Engine 183 U. Gretzel and D.R. Fesenmaier Persuasiveness of Preference Elicitation Processes in Destination Recommendation Systems Destination Systems and Issues I K. Hellemans and R. Govers European Tourism Online: Comparative Content Analysis of the ETC Website and Corresponding National NTO Websites 205 Z. Xiang and D.R. Fesenmaier Assessing the Initial Step in the Persuasion Process: META Tags on Destination Marketing Websites 215 Y.F. Kao, P. Louvieris, J. Powell-Perry and D. Buhalis E-Satisfaction of NTO's Website Case Study: Singapore Tourism Board's Taiwan Website 227
3 IX 8 Destination Systems and Issues II B. Dooitn Shaping Technological Outcomes: Website Development in Four Regional Tourism Organisations 238 J.H. Han and J.E. Mills Use of Problematic Integration Theory in Destination Online Promotional Activities: The Case ofaustralia.com in the United States Market 249 J. D'Ambra and N. Mistilis Analysis of Perceived Quality of Information Resources and A Priori Web Usage at the Sydney Visitor Information Centre Trust P. O'Connor An International Comparison of Approaches to Online Privacy Protection 273 M.R. Brown, R. Muchira and U. Gottlieb Privacy Concerns and Purchase of Travel Product Online 285 T. Bieger, P. Beritelli, R. Weinert and A. Wittmer Building Trust and Identity on the Web - New IT Transaction Platforms To Overcome Psychological Barriers to Rent Hospitality Systems and Issues I K. Matzler and M. Waiguny Consequences of Customer Confusion in Online Hotel Booking 306 M. Franch, U. Martini, P. Inverardi and F. Buffa Awareness and Exploitation of the Potential of the Web by SMTEs: The Case of Alpine Hotels in Italy and France 318 A. Tso and R. Law An Empirical Study of Online Pricing Practices for Hong Kong Hotels Hospitality Systems and Issues II M. Essawy Exploring the Presence and Exploitation of E-Relationship Marketing by UK Based Multi-unit Hotel Brands 338 R. Law and C. Cheung Weighing of Hotel Website Dimensions and Attributes 350 M. Scaglione, T. Steiner, R. Schegg and J. Murphy Investigating Domain Name Diffusion across Swiss Accommodation Enterprises
4 X 12 Hospitality Systems and Issues III T. Fotiadis, C. Vassiliadis, L. Hatzithomas and E. Gkotzamanis An IT Approach against Brand Positioning Confusion on Hospitality Enterprises: The Case of Greek Hotels 371 E. Christou and P. Kassianidis Persuasion Effectiveness of Alternative Types of Internet Advertising for Hotels: A Cross-Cultural Study 383 M. Sigala e-procurement Use and Adoption Barriers: Evidence from the Greek Foodservice Sector Marketing and Markets I T. Bieger, P. Beritelli and C. Laesser Information Behaviour of the VFR Market - The Case of Switzerland 405 F. Bedard Case Study of the Successful Strategic Transformation of a "Bricks-and-Mortar" Travel Agency into a "Clicks-and-Mortar" Business - Lessons Learned from a Small, Independent Travel Agency in Canada 417 Li. Li and D. Buhalis Predicting Internet Usage for Travel Bookings in China Marketing and Markets II V. Ndou and G. Passiante Value Creation in Tourism Network Systems 440 N. Weber, H. Murphy, R. Schegg and J. Murphy An Investigation of Satisfaction and Loyalty in the Virtual Hospitality Environment 452 E. Christou Promotional Pricing in the Electronic Commerce of Holiday Packages: A Model of Purchase Behaviour Marketing and Markets III A. Schweda The Influence of Interactive Media upon the Adoption of Interactive Television for Holiday Planning 474 A. Paraskevas and K. Kontoyiannis Travel Comparison Websites: An Old Friend with New Clothes 486 R. Daniele and A.J. Frew Using Concept Maps To Examine Business Models and Drivers of Competitive Advantage for Travel emediaries 497
5 XI 16 Website Evaluation, Quality and Metrics I M. Hummer, D. Kretschmer and B. Hofmann User-Centered Requirements Engineering: Usability Issue for Websites of Tour Operators 508 J. Lee and J.E. Mills Exploring the Use and Measurement of Web Advertising: Korean Perception of U.S. State Tourism Organizations 519 T. Maswera, R. Dawson and J. Edwards Analysis of Usability and Accessibility Errors of E-Commerce Websites of Tourist Organisations in Four African Countries Website Evaluation, Quality and Metrics II M. Gram Communicating with the Family: Fun Park Websites 543 L. Mich, M. Franch and U. Martini A Modular Approach to Quality Evaluation of Tourist Destination Web Sites: The Quality Model Factory 555 R. Schegg, T. Steiner, T. Gherissi-Labben and J. Murphy Using Log File Analysis and Website Assessment To Improve Hospitality Websites 566
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