Event Viewer User Guide. Version 1.0

Transcription

1 Event Viewer User Guide Version 1.0 September 2009

2 Event Viewer User Guide Issue 1.0, released September 2009 Disclaimer Copyright 2009, Grosvenor Technology. All rights reserved. JANUS and the Grosvenor Technology logo are trademarks or registered trademarks of Grosvenor Technology. All other brands, names, or trademarks appearing in this document are acknowledged as the trademarks of their respective owners. No part of this document may be reproduced in any form or by any means for any purpose without the written permission of Grosvenor Technology. Whilst we make every effort to ensure the accuracy of our publications, Grosvenor Technology assumes no responsibility or liability for any errors or inaccuracies that may appear in this document. Grosvenor Technology Ltd. Millars Three Southmill Road Bishop s Stortford Herts CM23 3DH Telephone: +44 (0) Fax: +44(0) customerservices@gtl.biz Website: Event Viewer User Guide 2 Version 1.0 Contents September 2009

3 Contents Preface...7 About Event Viewer...7 About this guide...7 Getting Started...9 Overview Installing and running the Event Viewer application Prerequisites Licensing Installing Starting the Event Viewer application Configuring host and site information Setting up site information from the command line Setting up site information from the Site Connections button Closing the Event Viewer User interface basics The main window The Event Viewer menus File menu Events menu View menu List menu Tools menu Help menu The Event Viewer toolbars The Main toolbar The Event toolbar The Event Viewer panes The Incoming Events pane The Card Watch pane The Abnormal State pane The Watch pane Event Viewer User Guide 3 Version 1.0 Contents September 2009

4 The Modes pane The List windows The Card List window The List of Inputs window The List of Outputs window The List of Doors window The List of Areas window The List of Assets window The List of Element Types windows Selecting and moving information Dragging and dropping Double-clicking Right-clicking Menus, buttons and keyboard shortcuts Examples Shortcut keys Configuring Event Viewer Customising panes Showing and hiding panes Moving and undocking panes Resizing Filtering the information displayed by site Customising toolbars Adding/removing toolbars from windows Changing the buttons that appear on the toolbar Including separators on a toolbar Displaying/hiding caption text on buttons Displaying/hiding tooltips Customising the appearance of Event Viewer Setting configuration options Details of configuration options Showing a grid layout Reversing the order of events Explanation of viewing events Monitoring events as they occur Viewing events on the Incoming Events window Explanation of events Viewing elements that need to be monitored Event Viewer User Guide 4 Version 1.0 Contents September 2009

5 Listing or finding cardholders Monitoring cardholders Deleting cardholders from the Card Watch list Monitoring hardware elements Deleting hardware elements from the Watch list Acknowledging alarms and controlling the system Acknowledging alarms How alerts are reported The pop-up Alarm window Viewing alarm details Recording a response to an alarm Maintaining templates Controlling the system Managing Inputs Managing Outputs Managing Doors Managing Readers Managing Boxes Managing Modes Managing cards and cardholders Displaying a list of cardholders in an area Displaying details of a cardholder Glossary Event Viewer User Guide 5 Version 1.0 Contents September 2009

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7 Preface This User Guide provides information on the JANUS Event Viewer application, which is an optional component of the JANUS access control system. This version of the document relates to Event Viewer version It may not include changes incorporated in later versions of the software. Date of latest update: 29 September About Event Viewer The JANUS Event Viewer application allows users to view and manage events occurring in one or more JANUS systems. About this guide This User Guide is intended for all users of the Event Viewer application. It provides an overview of the application, an explanation of how to configure the interface and an explanation of how to view and deal with events that occur. Note: Readers of this user guide are expected to be familiar with using other JANUS applications, including adding data to the database. This guide includes the following sections: Section 1 Getting Started. This section provides an overview of Event Viewer and explains how to install the application and start using it. Section 2 User interface basics. This section provides a detailed explanation of the Event Viewer user interface, including the windows, menus and toolbars. Section 3 Configuring Event Viewer. This section explains how to configure the Event Viewer user interface to suit the way you work. Event Viewer User Guide 7 Version 1.0 Preface September 2009

8 Section 4 Explanation of viewing events. This section explains how you can view incoming events and how you can monitor particular hardware elements and cardholders. Section 5 Acknowledging alarms and controlling the system. This section details how to deal with alarms that are reported and how to control the system hardware. Event Viewer User Guide 8 Version 1.0 Preface September 2009

9 Section 1 Getting Started This section provides an introduction to Event Viewer and explains how to install the application and start using it. For an overview of the system, see Overview on page 10. For information about installing the application, see Installing and running the Event Viewer application on page 11. For information about starting up the application, see Starting the Event Viewer application on page 12. Event Viewer User Guide 9 Version 1.0 Getting Started September 2009

10 Overview The Event Viewer application allows you to view and manage events occurring in one or more JANUS systems. Its key features are: You can use Event Viewer to monitor events occurring in multiple sites. Events are reported in real time, and can be filtered by site. By default, events that you need to responded to are shown by a pop-up window and an audible signal. When a high-priority event occurs you can deal with it directly. For example, you can acknowledge alarms and control selected elements of the access control system (Inputs, Outputs, Doors, and so on.) You can view elements that are in a non-standard state, allowing you to see at a glance where problems may be occurring. You can also highlight specific cards and specific access control elements and put them on a watch list, enabling you to monitor particular people and locations. The system is extremely configurable, allowing you to set up the user interface the way that best suits you. Event Viewer User Guide 10 Version 1.0 Getting Started September 2009

11 Installing and running the Event Viewer application Event Viewer is an optional component of the JANUS access control system. It is a separate application, but requires JANUS to be installed on the local machine or an accessible machine on the network. Prerequisites The Event Viewer application requires an operational JANUS system (JANUS 4.3 or above, or JANUS Enterprise) to be installed and running before it will operate. Note: If you are running an earlier version of JANUS, please contact Grosvenor Technology for assistance. You will also need to have a user name and password set up on each site that you are connecting to. Note: The access rights of this user ID define your permissions, which apply per site. For example, you may be able to control hardware elements on one site but not on another. Licensing The Event Viewer application is licensed separately. If necessary, an additional licence file (*.gtl) will be supplied to you. You can install this from the JANUS Licence Manager (click Add License and locate the licence file). You can use JANUS Licence Manager to check that the Event Viewer licence is installed. Installing The application is supplied as a single executable, called EventViewer.exe, which may be provided on a USB memory stick or sent via . To install Event Viewer, simply copy the EventViewer.exe file to a suitable location on your system. We recommend that you put it in the JANUS directory and create a shortcut on the desktop. Once you have set up a shortcut, you can also include it on the Start menu, by rightclicking on the desktop icon and choosing Pin to Start Menu from the pop-up menu. Event Viewer User Guide 11 Version 1.0 Getting Started September 2009

12 When Event Viewer is started for the first time, it will create an XML configuration file called EventViewer.xml in the same folder that EventViewer.exe was run from. If the XML file already exists, it will be updated. You should ensure this XML file is not moved or deleted and that it has read/write permissions to ensure the Event viewer application can update it. Starting the Event Viewer application You can run Event Viewer from the desktop or from the Start menu. To start Event Viewer 1. Either double-click on the Event Viewer icon on the desktop, or choose Event Viewer from the Start menu. The following dialog appears: Note: For JANUS Enterprise systems you can configure the site(s) used by the application by clicking the Site Connections button. See Configuring host and site information on page Enter a valid User name and a Password. Both the User ID and Password must have been already set up within any Site that you are connecting to. Note: User accounts and passwords are set up in the JANUS Database. 3. Click OK. If the User ID and Password are valid, the main screen is displayed. Event Viewer User Guide 12 Version 1.0 Getting Started September 2009

13 Note: All events that have been record within the JANUS system are displayed. It may take several seconds for the events to be displayed and for the list to be updated. Configuring host and site information The Event Viewer application needs to communicate with JANUS Comms. On a JANUS Enterprise system, you need to configure the name of the Host on which JANUS Enterprise is running, and the name of the Sites. You can do this either by running command line options when starting Event Viewer or by running the Site Connections option when you start the application. Note: On a JANUS for Windows system, where Event Viewer is running on the same host computer as JANUS Comms, no specific configuration is required. Note: Alternatively, your system administrator may configure this information by editing the XML file before you use the system. Setting up site information from the command line If you start Event Viewer from the command line, you can configure a number of command line parameters. To run Event Viewer from the command line 1. Open a command line prompt: In Windows XP, click Start, and choose Run. In Windows Vista or Windows 7, click Start and choose All Programs > Accessories > Run. The Run dialog appears: Event Viewer User Guide 13 Version 1.0 Getting Started September 2009

14 2. Enter the command in the following format: <path>event Viewer <parameters> where the path is the location of the EventViewer.exe file and the parameters are as follows: -C:configfilename -E:EnterpriseHostName SiteName Define the name of the configuration file, if this is different from EventViewer.xml. If you are running JANUS Enterprise, specify the hostname of the computer on which JANUS Enterprise is running. Specify the site name or IP address. Multiple sites can be specified. This parameter has no prefix. 3. Click OK to run the command. The Event Viewer Logon dialog appears as described in Starting the Event Viewer application on page 12. Note: If you configure multiple parameters, separate them with spaces. Example The following command: C:\Program Files\Event Viewer E:dt-test-02 site-test-1 This command assumes that the Event Viewer application is in C:\Program Files. The Enterprise Host Name is dt-test-02 and the connected Site is site-test-1. Setting up site information from the Site Connections button On JANUS Enterprise systems you can configure site information from the Site Connections button. To configure the application after start-up 1. Either double-click on the Event Viewer icon on the desktop, or choose Event Viewer from the Start menu. The following dialog appears: Event Viewer User Guide 14 Version 1.0 Getting Started September 2009

15 2. Click the Site Connections button. The following dialog is displayed. 2. If a host name has already been set up it will appear in Enterprise Host Name. If not, enter the name of the host computer on which JANUS Enterprise is running. Associated sites may already be listed. 3. If sites are not listed, click Get Sites next to the Enterprise Host Name to list the available JANUS Enterprise sites that can be monitored from Event Viewer: Event Viewer User Guide 15 Version 1.0 Getting Started September 2009

16 The site name and computer name/ip address of all available sites are given. 4. Select the checkboxes next to the sites you want to monitor from Event Viewer and click OK. Note: You can also choose the Hide Configuration Button checkbox. This will mean that the next time Event Viewer is opened, the Site Connections button will not appear on the Logon dialog. Closing the Event Viewer Close Event Viewer when you have finished using it. Choose Exit from the File menu or click the Exit button. Note: The windows and options that you have selected, including the size and positions of windows and panes, toolbar options, and any cards and hardware elements you have selected to monitor are retained when the application is closed. If you want to return to the default settings and positions, you can reset them by holding down the Shift key at the same time as clicking the OK button as you log on. Event Viewer User Guide 16 Version 1.0 Getting Started September 2009

17 Section 2 User interface basics This section provides a detailed explanation of the Event Viewer user interface, including the windows, menus and toolbars. For an explanation of the main window and its constituent parts, see The main window on page 18. For a description of the menus and the options available on them, see The Event Viewer menus on page 19. For details of the toolbars, see The Event Viewer toolbars on page 21. For an explanation of the various windows that can be displayed, see The Event Viewer panes on page 24. Event Viewer User Guide 17 Version 1.0 User interface basics September 2009

18 The main window When you have logged on successfully, the Event Viewer main window is displayed. For example: The elements of the main window are as follows: You can access all Event Viewer options from the menu bar. See The Event Viewer menus below. The toolbars gives quick access to the most commonly used options in the application. Toolbars can be configured to suit your requirements. See The Event Viewer toolbars on page 21. The main Incoming Events pane reports all the events that occur, in real time. Depending on the configuration, other panes may appear. The example screen above shows the Card Watch pane, the Abnormal State pane and the Watch pane. See The Event Viewer panes on page 24. The green area at the bottom of the window is a drop zone. If you drag an item here and release the mouse button, the appropriate element control window appears. Event Viewer User Guide 18 Version 1.0 User interface basics September 2009

19 At the bottom-right of the window is a Waste bin icon; you can drag items here to discard them. The status bar shows the sites that are currently connected and indicates the software version and the currently logged on user ID. The Event Viewer menus The drop-down menus allow you to access the range of options available for the application. File menu The File menu includes options for logging out and closing the application: Log off Option Description Shortcut key Logs you off Event Viewer; redisplays the Logon dialog. Ctrl+L Exit Closes the Event Viewer application. Alt+F4 Events menu The Events menu includes options for viewing and managing events: Option Description Shortcut key Track IC Events Latest First Show Grid Get Next Alarm A toggle switch, allowing you to turn on the display of incoming events in real time on the Incoming Events pane. See Monitoring events as they occur on page 52. A toggle switch, allowing you to swap between displaying the most recent event first, or the oldest event. See Customising the appearance of Event Viewer on page 45. A toggle switch, allowing you to show or hide grid markings. See Customising the appearance of Event Viewer on page 45. Displays the next alarm in a popup window allowing you to respond to it. See Viewing alarm details on page 62. Ctrl+T Ctrl+G F9 Event Viewer User Guide 19 Version 1.0 User interface basics September 2009

20 Option Description Shortcut key Get Selected Alarm Displays the alarm that you have selected in the main Event Viewer window, allowing you to respond to it. See Viewing alarm details on page on page 62. F8 View menu The View menu includes commands to view optional panes within the application: Option Description Shortcut key View Abnormal States View Watches View Card Watches View Modes View Drop Zone Shows the Abnormal States pane. See The Abnormal State pane on page 25. Shows the Watch pane. See The Watch pane on page 26. Shows the Card Watch pane. See The Card Watch pane on page 25. Shows the Modes pane. See The Modes pane on page 26. Shows the Drop Zone at the bottom of the screen. Ctrl+M List menu The List menu includes options to display additional list windows within the application: Option Description Shortcut key List Cards List Inputs List Outputs List Doors List Areas Displays the Card List window. See The Card List window on page 27. Displays the List of Inputs window. See The List of Inputs window on page 28. Displays the List of Outputs window. See The List of Outputs window on page 29. Displays the List of Doors window. See The List of Doors window on page 30. Displays the List of Areas window. See The List of Areas window on page 31. Ctrl+I Ctrl+O Ctrl+D Ctrl+A Event Viewer User Guide 20 Version 1.0 User interface basics September 2009

21 Option Description Shortcut key List Assets List Element Types Displays the List of Assets window. See The List of Assets window on page 32. Displays the List of Element Types window. See The List of Element Types windows on page 33. Ctrl+S Ctrl+E Tools menu The Tools menu includes options to configure the system: Option Configure Event Viewer Customise Main Toolbar Customise Event Toolbar Description Allows you to set up the parameters that control the display. See Customising the appearance of Event Viewer on page 45. Allows you to configure the Main Toolbar on the Incoming Events window. See Customising toolbars on page 40. Allows you to configure the Event Toolbar on the Incoming Events window. See Customising toolbars on page 40. Help menu The Help menu includes an option to display system information: Option Description About Displays information about the version of software you are running The Event Viewer toolbars Toolbars are configurable on the Event Viewer window. This section describes the default settings. The Incoming Events pane has two toolbars, the Main Toolbar, which appears at the top of the window, and the Event Toolbar, which appears at the bottom of the window. Event Viewer User Guide 21 Version 1.0 User interface basics September 2009

22 The Main toolbar The Main toolbar appears at the top of the Incoming Events pane. By default, it is as follows: The default buttons on the Main Toolbar buttons are as follows: Icon Purpose Explanation Exit Log off the application Open Card Watch Window Open Modes window List Card List Inputs List Outputs List Doors List Areas List Element Types Closes Event Viewer. See Closing the Event Viewer on page 16. Logs off Event Viewer and redisplays the Log In window. Opens the Card Watch pane. See The Card Watch pane on page 25. Opens the Modes pane. See The Modes pane on page 26. Displays the Card List window allowing you to search for a specific card. See The Card List window on page 27 Displays a window showing all the inputs configured in the system. See The List of Inputs window on page 28. Displays a window showing all the outputs configured in the system. See The List of Outputs window on page 29. Displays a window showing all the doors configured in the system. See The List of Doors window on page 30. Displays a window showing all the areas configured in the system. See The List of Areas window on page 31. Displays a window showing all the types of elements within the system. See The List of Element Types windows on page 33. Note that the toolbar can look different if additional buttons have been configured. See Customising toolbars on page 40. Event Viewer User Guide 22 Version 1.0 User interface basics September 2009

23 The Event toolbar The Event toolbar is optional; if present it appears at the bottom of the Incoming Events window. By default it is as follows: Icon Purpose Explanation Track Incoming Events Latest First Show Grid Get Next Alarm Get Selected Alarm Watch Control Show User This toggle button allows you to turn the recording of events in real time on and off. See Monitoring events as they occur on page 52. This toggle button allows you to swap between displaying the most recent event first and the oldest event first. See Customising the appearance of Event Viewer on page 45. This toggle switch allows you to show or hide the grid markings. See Customising the appearance of Event Viewer on page 45. Displays the next alarm as a pop-up window allowing you to respond to it. This option is only available if there are multiple alarms. See Acknowledging alarms on page 60. Displays the selected alarm in a pop-up window alarm that you have selected in the main Event Viewer window. See Acknowledging alarms on page 60. Adds the selected hardware element to the Watch pane, or the cardholder associated with the selected event to the Card Watch pane. This option is only available if an appropriate event is selected. See The Watch pane on page 26, and The Card Watch pane on page 25. Displays the control window for the selected element (Box, Door, Input etc). This option is only available if an appropriate event is selected. See Monitoring hardware elements on page 57. Displays details of the related user (for cardrelated events). This option is only available if an appropriate event is selected. See Monitoring cardholders on page 56. Event Viewer User Guide 23 Version 1.0 User interface basics September 2009

24 Note that the Event toolbar is optional; also it can look different if additional buttons have been configured. See Customising toolbars on page 40. Other panes in the Event Viewer have optional toolbars. To display an optional toolbar, right-click in the header area of a pane and choose Show Toolbar from the pop-up menu: The Event Viewer panes The main Event Viewer window can display a number of panes. The Incoming Events pane The primary pane of the Event Viewer application shows access control events as they are reported from the sites that are being monitored. For example: The Incoming Events pane is always displayed, although the appearance of the pane can be customised (see Customising panes on page 38). The categories of events displayed will depend on the events that are configured for reporting on the selected site(s). For example, some sites may not report Valid Access events. You can customise the appearance of the window (see Customising panes on page 38). If you double-click on an event related to a hardware element you can control the item. For example, you can lock a door or isolate an input. For details, see Controlling the system on page 66. If you right-click on an event, a pop-up menu appears. The options on the menu depend on the type of event. For details of using the Incoming Events pane, see Monitoring events as they occur on page 52. Event Viewer User Guide 24 Version 1.0 User interface basics September 2009

25 The Card Watch pane The Card Watch pane lists cards that are being monitored. You can drag any event associated with a card or a cardholder into this window, and any further events related to the card are reported in this window. For example: You can show or hide the Card Watch pane. See Showing and hiding panes on page 38. You can customise the appearance of the pane. See Customising panes on page 38. If you double-click on an entry you can display details of the cardholder. See Displaying details of a cardholder on page 79. For details of using the Card Watch pane, see Monitoring cardholders on page 56. The Abnormal State pane The Abnormal State pane lists events that affect any elements. You can show or hide the Abnormal State pane. See Showing and hiding panes on page 38. You can customise the appearance of the pane. See Customising panes on page 38. If you double-click on an entry you can display details of the selected hardware element, e.g. Door, Input, etc, which you can then manage. See Controlling the system on page 66. For details of using the Abnormal State pane, see Viewing elements on page 54. Event Viewer User Guide 25 Version 1.0 User interface basics September 2009

26 The Watch pane The Watch pane lists elements of the access control system that are being monitored, such as specific doors or outputs. You can drag any element-related events into this pane, and any further events related to this element are reported as they occur. For example: You can show or hide the Watch pane. See Showing and hiding panes on page 38. You can customise the appearance of the pane. See Customising panes on page 38. If you double-click on an entry you can display details of the selected hardware element, e.g. Door, Input, etc. See Controlling the system on page 66. For details of using the Watch pane, see Monitoring hardware elements on page 57. The Modes pane The Modes pane lists the modes that have been configured in the system. For example: Currently active modes are shown in red; inactive modes in black. You can show or hide the Modes pane. See Showing and hiding panes on page 38. You can customise the appearance of the pane. See Customising panes on page 38. For details of using the Modes pane, see Managing Modes on page 76. Event Viewer User Guide 26 Version 1.0 User interface basics September 2009

27 The List windows The system includes a number of optional windows that can be used to show lists of items. The Card List window The Card List window allows you to list cards and search for particular cards. You can list all the cardholders within a site or search for particular cardholders. In the Search Criteria at the top of the dialog box, specify the details you want to find and click the Search icon: All cards that match the entered text will be listed. When cards are listed you can select a cardholder and either put the person on a watch list or display details of the user. For more details, see Listing or finding cardholders on page 55. Event Viewer User Guide 27 Version 1.0 User interface basics September 2009

28 The List of Inputs window The List of Inputs window lists all inputs within the monitored sites and allows you to filter the results: You can filter the list by site by choosing a Site from the drop-down at the top of the window. You can also search for particular inputs by specifying text to find. All inputs that match the entered text will be listed. Double-click on any line to display details of the input. For information about controlling inputs, see Managing Inputs on page 66. Event Viewer User Guide 28 Version 1.0 User interface basics September 2009

29 The List of Outputs window The List of Outputs window lists all outputs within the monitored sites and allows you to filter the results: You can filter the list by site by choosing a Site from the drop-down at the top of the window. You can also search for particular outputs by specifying text to find. All outputs that match the entered text will be listed. Double-click on any line to display details of the output. For more information, see Managing Outputs on page 69. Event Viewer User Guide 29 Version 1.0 User interface basics September 2009

30 The List of Doors window The List of Doors window lists the doors within the monitored sites and allows you to filter the results: You can filter the list by site by choosing a Site from the drop-down at the top of the window. You can also search for particular doors by specifying text to find. All doors that match the entered text will be listed. Double-click on any line to display details of the door: For more information, see Managing Doors on page 70. Event Viewer User Guide 30 Version 1.0 User interface basics September 2009

31 The List of Areas window The List of Areas window lists all defined areas within the monitored sites, including anti-passback areas, and allows you to filter the results: You can filter the list by site by choosing a Site from the drop-down at the top of the window. You can also search for particular areas by specifying text to find. All areas that match the entered text will be listed. Double-click on any area to display the Cards in Area window which by default lists the card details of people currently in the area: Event Viewer User Guide 31 Version 1.0 User interface basics September 2009

32 For more details, see Managing cards and cardholders on page 77. The List of Assets window The List of Assets window lists all equipment that has been marked with an asset tag: Event Viewer User Guide 32 Version 1.0 User interface basics September 2009

33 You can filter the list by site by choosing a Site from the drop-down at the top of the window, and specify text to find. All assets that match the entered text will be listed. Double-click on any line to display details of the asset. The List of Element Types windows The List Element Types window lists all element types that can be managed and controlled from Event Viewer, as follows: If you double-click any of these options, the appropriate list window is displayed. Selecting and moving information Event Viewer provides you with various alternative ways of performing actions such as selecting and displaying windows and viewing items. You can use whichever one you find most convenient. Dragging and dropping To move an item to another pane, you can drag and drop it. For example, to place a particular card on the Card Watch list, you can select an event related to the card and drag it onto the Card Watch window. Note the following about dragging and dropping: You can drag items between panes. For example, you can drag an incoming event to the Card Watch pane, or drag an output from the List of Outputs to the Watch pane. If you drag an item to the Drop Zone at the bottom of the window, an action window appears, if appropriate. For example, if you drag an event related to a door to the Drop Zone, the Door Control window appears. Event Viewer User Guide 33 Version 1.0 User interface basics September 2009

34 If you can drop the item in the selected place, the mouse pointer is as follows: If you cannot drop the item in the selected place, the mouse pointer is as follows: Double-clicking You can double-click on any entry in a window. For an event or an element, double-clicking displays the control window related to that hardware element. For a card, double-clicking shows details of the cardholder. Right-clicking You can right-click on any item in a pane, and an appropriate pop-up menu appears. The options on the menu depend on the type of event. For example, if you right-click on a Failed Anti-Passback event, the following menu appears: If you click on an item in the Watch window, an appropriate pop-up menu appears, for example: Event Viewer User Guide 34 Version 1.0 User interface basics September 2009

35 Menus, buttons and keyboard shortcuts When manipulating windows and panes, you can often choose between using a menu option, a toolbar button or a keyboard shortcut to perform an operation. For example to open the List of Doors window, you can do any of the following: Click on the List Doors toolbar button. Choose List Doors from the List menu. Press Ctrl+D. Note: There are toolbar buttons for all menu options, but not all of them are displayed by default. See Customising toolbars on page 40 for details of changing g the toolbars. Not all toolbar buttons have equivalent keyboard shortcuts. Examples When managing individual items in a list, such as events, cards or hardware elements, you usually have the option of dragging and dropping the item, or right-clicking. For example, to display a control window for a hardware element, such as a door, you can: Double-click on an event related to the element, or on the element itself in a list window. Right-click on an event related to the element, or on the element itself, and choose Control... from the pop-up menu. Drag an event related to the element, or the element itself, to the Drop Zone at the bottom of the window. To place a particular card on the Card Watch list, you can either: Select an event related to the card and drag it into the Card Watch window. Right-click on an event related to the card and choose Card Watch from the pop-up menu. Note: For simplicity, this guide does not describe all variations of accessing options. Event Viewer User Guide 35 Version 1.0 User interface basics September 2009

36 Shortcut keys A number of shortcut keys are available: F1 About F8 Get Selected Alarm F9 Get Next Alarm Ctrl+A List Areas Ctrl+D List Doors Ctrl+E List Element Types Ctrl+G Show Grid Ctrl+I List Inputs Ctrl+L Log Off Ctrl+M View Modes Ctrl+O List Outputs Ctrl+S List Assets Ctrl+T Track Incoming Events Event Viewer User Guide 36 Version 1.0 User interface basics September 2009

37 Section 3 Configuring Event Viewer This section explains how you can configure the Event Viewer user interface to suit the way you work. For an explanation of the setting up the panes, see Customising panes on page 38. For information on customising the applications toolbar, see Customising toolbars on page 40. For information on changing the general appearance of Event Viewer, see Customising the appearance of Event Viewer on page 45. Event Viewer User Guide 37 Version 1.0 Configuring Event Viewer September 2009

38 Customising panes The Event Viewer gives you a considerable amount of control over the appearance of the user interface and how information is displayed. You can: Show and hide individual panes. Move panes around the window, including docking and undocking them. Resize windows and columns. Filter the information that is displayed. Showing and hiding panes All optional panes can be closed and re-opened. To close a pane, click on the close button on the top left corner of the pane: To open a pane that is not currently shown, choose the pane from the View menu. It will appear in a default position, and you can move it. Moving and undocking panes The Incoming Events pane always appears at the top of the page, and cannot be moved, but you can move any of the other optional panes. To move a pane, click and drag within the area at the left of the screen, marked by vertical lines. As you move the mouse, the new position of the pane is shown in outline, for example: Event Viewer User Guide 38 Version 1.0 Configuring Event Viewer September 2009

39 Release the mouse button when the selected pane is in the position you want. If you drag the pane outside the main area of the Event Viewer window, the pane is undocked and becomes a separate window: When a pane is shown as a separate window, its toolbar always appears at the bottom of the window. You can move, close the window and so on using the standard Windows controls. To re-dock an undocked pane, drag it on to the main screen and move it to a new location. As you move the mouse, the new position of the pane is shown in outline. Note: The size and positions of windows and panes are retained when the application is closed. Resizing You can resize a window (including an undocked pane) by clicking and dragging the corner of the window. You can resize panes within the main window by dragging the vertical or horizontal lines that separate panes. The following mouse pointers appear: Event Viewer User Guide 39 Version 1.0 Configuring Event Viewer September 2009

40 You can resize columns by clicking and dragging on the vertical bar between columns, and you can change the order of columns by dragging a column to a different location. Filtering the information displayed by site If your system is monitoring events from various sites, you can filter the display on any pane to show just events from a selected site. Most of the panes have a Filter Criteria bar at the top of the pane: Click on the down arrow at the right of this bar to display a drop-down list from which you can choose the site you want. Customising toolbars All Event Viewer panes have toolbars, which can be displayed or hidden. You can change the buttons that appear on the various toolbars, and you can also control whether or not labels appear on the toolbar buttons. Adding/removing toolbars from windows Right-click on the title bar at the top of the pane to show a menu as follows: Select the Show Toolbar option to display the toolbar for this pane. Changing the buttons that appear on the toolbar If there are functions that you commonly use, you can add the corresponding button to the toolbar. If necessary, you can remove toolbar buttons. Event Viewer User Guide 40 Version 1.0 Configuring Event Viewer September 2009

41 To add buttons to a toolbar 1. Right-click on the bar at the top of the pane. The following pop-up menu appears. 2. Select Customise Toolbar to display the Customise dialog for that toolbar. Note: For the Incoming Events pane, you can choose Customise Main Toolbar or Customise Event Toolbar from the Tools menu. The Customise dialog appears, with the Actions tab pre-selected: Note: The dialog box will vary slightly according to the toolbar selected. 3. Select an item from the Categories list. In the Actions list, all the relevant toolbar buttons are listed in the Actions list. 4. Drag items from the Actions list to the appropriate toolbar. The icon appears on the toolbar. 5. Close the Customise dialog box. To remove buttons from a toolbar 1. Right-click on the bar at the top of the pane and select Customise Toolbar to display the Customise dialog for that toolbar. 2. While that dialog is open, drag a toolbar button from the appropriate toolbar. Drop it anywhere outside the toolbar area to remove it from the toolbar. 3. Close the Customise dialog box. Event Viewer User Guide 41 Version 1.0 Configuring Event Viewer September 2009

42 Note: Any changes you have made to the toolbars are retained when you close Event Viewer. If you want to return to the default settings, you can reset them by holding down the Shift key at the same time as clicking the OK button as you log on. Including separators on a toolbar You can include separators on a toolbar in order to group items. To include separators on a toolbar 1. Right-click on the bar at the top of the pane and select Customise Toolbar to display the Customise dialog for that toolbar. 2. Click the Drag to create Separators button and drag the separator to the toolbar. The mouse pointer changes to show the position of the separator. 3. Release the mouse button when the separator is in the correct position. 3. Close the Customise dialog box. To remove separators from a toolbar 1. Right-click on the bar at the top of the pane and select Customise Toolbar to display the Customise dialog for that toolbar. 2. While that dialog is open, drag a separator from the appropriate toolbar. Drop it anywhere outside the toolbar area to remove it from the toolbar. 3. Close the Customise dialog box. Note: Any changes you have made to the toolbars are retained when you close Event Viewer. If you want to return to the default settings, you can reset them by holding down the Shift key at the same time as clicking the OK button as you log on. Displaying/hiding caption text on buttons By default, no text appears on the toolbar buttons. If you wish, you can display explanatory labels on the toolbar buttons. To display caption text on toolbar buttons 1. Right-click on the bar at the top of the pane and select Customise Toolbar to display the Customise dialog for that toolbar. 2. Select the Toolbars tab. Event Viewer User Guide 42 Version 1.0 Configuring Event Viewer September 2009

43 3. Under Caption Options, choose All from the drop-down list. 4. To display caption text for all toolbars, select the Apply caption options to all toolbars. Note: The Selective option is a standard Windows option that is not relevant for the Event Viewer application. 5. Close the Customise dialog box. Explanatory text appears on the toolbar buttons, for example: To hide caption text 1. Right-click on the bar at the top of the pane and select Customise Toolbar to display the Customise dialog for that toolbar. 2. Select the Toolbars tab. 3. Under Caption Options, choose None from the drop-down list. 4. To hide caption text on all toolbars, select the Apply caption options to all toolbars. 5. Close the Customise dialog box. Note: You can also control whether or not captions appear by a configuration setting. See Button bar configuration on page 49. Event Viewer User Guide 43 Version 1.0 Configuring Event Viewer September 2009

44 Displaying/hiding tooltips Tooltips are small windows that pop up when you move the mouse pointer over a toolbar button, providing a reminder of the button function. Tooltips are optional, and you can choose whether to include shortcut keys within the tooltip text. To display caption text on toolbar buttons 1. Right-click on the bar at the top of the pane and select Customise Toolbar to display the Customise dialog for that toolbar. 2. Select the Options tab. 3. Select Show tips on toolbars to display tooltips on the buttons. 4. Select Show shortcut keys in tips to include shortcut keys in tips. 5. Close the Customise dialog box. Tooltips will then appear when you move the mouse over the button. For example: Note: Other options on this dialog, including Large icons and Menu animations are not used and can be ignored. Event Viewer User Guide 44 Version 1.0 Configuring Event Viewer September 2009

45 Customising the appearance of Event Viewer You can change the appearance of the Incoming Events window to make it easier to use. Most of the changes to the system appearance are made using the Configure Event Viewer option. In addition, you can overlay the display with a grid, and you can swap the order in which displayed events appear. Setting configuration options To set the additional configuration options 1. Choose Tools > Configure Event Viewer. The following window is displayed, showing all the configurable options in the Event Viewer. 2. You can change any of these settings by clicking on the text in green. Where there are two options, such as Show or Hide the system will swap between the two options. Where you can enter a value, a text entry box appears: Event Viewer User Guide 45 Version 1.0 Configuring Event Viewer September 2009

46 Where you can specify a colour, a Windows colour selection dialog appears. If you click Cancel on any dialog option, the following confirmation box appears, allowing you to set the value to default: 3. Click the Save Changes button to save the configuration changes. The display is updated immediately. Details of configuration options Configuration options are divided into the following sections: Event Window options that control the appearance of the Incoming Event pane. Display Windows options that control what other windows are displayed. Area Window options that control the appearance of the Area window. Button Bar options that control the toolbar. Event Window configuration options The Displayed Fields options are used to control which fields are displayed in the Incoming Events window: Site Priority Source Date and Time Show or hide the Site column. You can hide the site details if you are only monitoring one site. Show or hide the Priority column. This is shown by default. Show or hide the Source Date/Time column. You can show this if you are you are viewing events from sites with different time zones. Event Viewer User Guide 46 Version 1.0 Configuring Event Viewer September 2009

47 The Time Formats options are used to control the format of date and time fields displayed on the windows: Source Local The date/time format for source times. The default is dd/mm/yyyy hh:mm:ss. Click on the green text and enter the new format, e.g: dd mmm hh:mm for dates in the format 13 Aug 10:51 The date/time format for local times. The default dd/mm/yyyy hh:mm:ss. Click on the green text and enter the new format, e.g: dd mmm hh:mm for dates in the format 13 Aug 10:51 Various options are available for formatting dates: d displays the day as a numeral, with the leading zero removed if there is one. For example, 2, 28. dd displays the day as a numeral, including a leading zero if the number is a single digit. For example, 04, 17. ddd displays the day as an abbreviated word. For example, Mon, Fri. dddd displays the day as a word in full. For example, Tuesday, Saturday. m displays the month as a numeral, with the leading zero removed if there is one. For example, 3, 11. mm displays the month as a numeral, including a leading zero if the number is a single digit. For example, 04, 07. mmm displays the month as an abbreviated word. For example, Feb, Sep. mmmm displays the month as a word in full. For example, August, December. yy displays the year in 2-digit form, e.g. 09. yyyy display the year in 4-digit form, e.g A number of options are also available for formatting times: hh displays the hours in 12-hour format, while h suppresses the leading zero if there is one. HH displays the hours in 24-hour format, while H suppresses the leading zero if there is one. mm or MM displays the minutes. ss or SS displays the seconds. Event Viewer User Guide 47 Version 1.0 Configuring Event Viewer September 2009

48 The Colours options are used to control the appearance of different categories of text. Click on the green text and choose the specific colour from the Windows colour selector. You can set the following: Normal text Normal background Selected background Locked by self text Locked by self background Locked by others text Locked by others background Acknowledge text Acknowledge background Acknowledged text Acknowledged background Deleted text Deleted background The colour of text used for normal events (default colour is black). The background colour of normal events (default colour is white). The background colour of the selected event (default colour is light green). The colour of text used for events that you have opened for acknowledgment (default colour is white). The background colour used for events that you have opened for acknowledgment (default colour is red). The colour of text used for events that you someone else has opened for acknowledgment (default colour is white). The background colour used for events that someone else has opened for acknowledgment (default colour is blue). The colour of text on alarms that need to be acknowledged (default colour is red). The background of text on alarms that need to be acknowledged (default colour is white). The colour of text on alarms that have already been acknowledged (default colour is blue). The background of text on alarms that have already been acknowledged (default colour is grey). The colour of text on alarms that have been deleted (default colour is grey). The background of text on alarms that have been deleted (default colour is white). Event Viewer User Guide 48 Version 1.0 Configuring Event Viewer September 2009

49 The Ack alarm options are used to control the format of alarm acknowledgement windows: Ack alarm sound file Show Alert Window The sound file (.wav) that is used to indicate an alarm. Defines whether or not the Alert window appears when an acknowledgeable alarm occurs. By default Alert windows appear. Display Windows configuration The Displayed on logon options are used to control which panes appear when you first log on to the system. Abnormal State Watches Card Watches Modes Drop Zone Show or hide the Abnormal State pane at logon. Show or hide the Watch pane at logon. Show or hide the Card Watches pane at logon. Show or hide the Modes pane at logon. Show or hide the Drop Zone at logon. Area Window configuration The Displayed Fields options are used to control the fields that appear in the Cards in Area list: Individual Name Fields Name Description Field Employee Number Field People Out Of Area Show or hide the Last Name and First Name fields on the Cards in Area window. Show or hide the Description field on the Cards in Area window. Show or hide the Emp. No. field on the Cards in Area window. Show or hide cardholders who are out of an area as well as those who are within in an area in the Cards in Area window. Button bar configuration The Displayed on logon option is used to define whether caption text appears when you log in to the system. Button text Show or hide caption text on the toolbar buttons. Event Viewer User Guide 49 Version 1.0 Configuring Event Viewer September 2009

50 Showing a grid layout You can display the Incoming Events pane with a background grid, which may make it easier to check the details. To show/hide a grid Click Events > Show Grid to show or hide the grid. Reversing the order of events You can specify the order in which incoming events are reported, either showing the most recent event at the top of the list or showing the latest event at the bottom of the list. To reverse the order of displayed events Click Events > Latest First to swap between displaying the most recent event at the top of the list and the most recent event at the bottom of the list. Event Viewer User Guide 50 Version 1.0 Configuring Event Viewer September 2009

51 Section 4 Explanation of viewing events This section explains how you can view incoming events and how you can monitor particular hardware elements and cardholders. For an overview of monitoring incoming events, see Monitoring events as they occur on page 52. For information of viewing problems with hardware elements using the Abnormal State pane, see Viewing elements on page 54. For details of monitoring selected cards using the Card Watch pane, see Monitoring cardholders on page 56. For information on monitoring specific elements using the Watch pane, see Monitoring hardware elements on page 57. Event Viewer User Guide 51 Version 1.0 Explanation of viewing events September 2009

52 Monitoring events as they occur To monitor events as they occur, you need to ensure the Track Incoming Events option is selected. Either click the Track IC Events button, or choose Track IC Events from the Events menu. Viewing events on the Incoming Events window As events occur they appear on the Incoming Events window, for example: The following information is displayed: Date & Time(Local) Priority Event Site Location Information Source Date & Time The date and time that the event occurred. If the monitored systems involve different time zones, note that this is in the time local to the user. A number indicating the priority of the event. The lower the number, the higher the priority. Numbers of 10 or less indicate events that you have to acknowledge. The Priority field is optional; you can show or hide it by a setting in the configuration file. (See Setting configuration options on page 45.) Name of the event, such as Door Unlocked or Activated. The site at which this event occurred. This is an optional field, useful if you are monitoring multiple sites, which you can show or hide by a setting in the configuration file. (See Setting configuration options on page 45.) Location of the event the name that is configured as the location of the reader, the door, the alarm, etc. More information about the event. For a card-related event this gives the card number and the name of the person. The date and time that the event occurred. If the monitored systems involve different time zones, note that this is in the time local to the user. This is an optional field which you can show or hide by a setting in the configuration file. (See Setting configuration options on page 45.) Event Viewer User Guide 52 Version 1.0 Explanation of viewing events September 2009

53 Explanation of events Reported events appear in different colours depending on their status and priority. Additional information is available when you choose an event and move the mouse over it. For example, if you move the mouse pointer over a specific location, details of the events related to that location are displayed, for example: If you move the mouse pointer over an event associated with a cardholder, details of all events associated with that cardholder are displayed, for example: You can filter the information displayed by site. See Filtering the information displayed by site on page 40. If you double-click on an event related to a hardware element you can control the item. For example, you can lock a door or isolate an input. For details, see Controlling the system on page 66. If you right-click on an event, a pop-up menu appears. The options on the menu depend on the type of event. For example, if you right-click on a Valid Access event, the following options appear: For details of managing and controlling events, see Acknowledging alarms and controlling the system on page 59. Event Viewer User Guide 53 Version 1.0 Explanation of viewing events September 2009

54 Viewing elements that need to be monitored The Abnormal State window provides details of system elements that are in an unexpected state, for example, a door has been unlocked or a tamper has been activated on an input. Note that not all of these are actually abnormal, but security personnel need to monitor them. Events are grouped by element, e.g. Area, Box, Input, and so on, and are colour coded to indicate severity as follows: Red text indicates system elements that should be investigated immediately, such as alarms that have been activated. Magenta text indicates system elements that are insecure (for example, a door that is unlocked). These elements should be monitored, but may represent normal working procedure. Green text indicates system elements that are actually in a normal state, such as an Area that is occupied during normal working hours. These events should be monitored but no urgent action is required. For each event, the following information is displayed: Description State The location and the type of element such as Training Room: Door. The current state of the element, such as Activated, Stopped, Offline and so on. Date and Time (Source) The date and time that the event occurred, such as when a door was unlocked, or an input was activated. If the monitored systems involve different time zones, note that this is the source time. Event Viewer User Guide 54 Version 1.0 Explanation of viewing events September 2009

55 You can double-click on an item to view full details and to control the element if necessary. For example, double-clicking on a door will display the Door Control dialog, while double-clicking on an area will display the Cards in Area dialog. For details of controlling system elements, see Controlling the system on page 66. Listing or finding cardholders On the Card List window you can list all the cardholders within a site or search for a particular cardholder. To list/find a cardholder 1. Click the Card List button or choose Card List from the List menu. The following window appears: 2. Initially no cards are listed. To view all the cards issued for a particular site, select the site from the dropdown and click Search. (Note that only the first 100 records will be listed.) To search for cardholders, enter the information you wish to search for in the Search Criteria fields at the top of the page and click Search. For example, you can search for: all members of a particular department, such as Accounts. for a specific card number. for a specific last name, such as Smith. for all names beginning with certain letters, such as J. Event Viewer User Guide 55 Version 1.0 Explanation of viewing events September 2009

56 3. From a list of displayed cardholders, you can select a person and: Click the Watch icon to put the person on a watch list (see Monitoring cardholders below). Click the Show User icon to display details of the user (see Displaying details of a cardholder on page 79). Monitoring cardholders You can use the Card Watch window to monitor the movements of particular cardholders. You can drag any card or person related events into this window, and the cardholder s details will be displayed; for example: For each card, the following information appears: Card Number The number of the monitored card. Description The cardholder s name and other recorded details. Site The name of the site. Location Location of the most recent event involving the cardholder. Date & Time (Source) Date and time of the event. Event Viewer User Guide 56 Version 1.0 Explanation of viewing events September 2009

57 This window is automatically updated with the latest events related to this cardholder. If you double-click on an entry in the Card Watch window, or if you click on the event and choose the Show User button, details of the cardholder are displayed. For example: Deleting cardholders from the Card Watch list To delete a cardholder from the Card Watch window, you can do one of the following: Right-click and choose Delete from the pop-up menu. Select the item and press the Delete key. Drag the item to the Waste Bin at the bottom-right of the application window: Monitoring hardware elements You can use the Watch window to monitor specific elements in the system, such as doors, inputs or outputs. You can drag any events related to hardware elements into this window to continually report on their status. For example: Any subsequent events related to this element are reported in this window. For each element, the following information appears: Description State The location and the type of element such as Training Room: Door The current state of the element, such as Activated, Stopped, Offline and so on. Date and Time (Source) The date and time that the event occurred. If the monitored systems involve different time zones, note that this is the source time. Events are colour coded; as follows: Red text indicates a serious event, such as an activated alarm, that should be investigated immediately. Event Viewer User Guide 57 Version 1.0 Explanation of viewing events September 2009

58 Magenta text indicates items in a normal state, but insecure (for example, a door that is unlocked during normal areas). These events should be monitored. Green text indicates items that do not need immediate action, such as an Area that is occupied during normal working hours, but should be unoccupied out of hours. Black text indicates elements that are in their normal state. For details of managing hardware elements, see Controlling the system on page 66. Deleting hardware elements from the Watch list To delete an element from the Watch window, you can either: Right-click and choose Delete from the pop-up menu Select the item and press the Delete key Drag the item to the Waste Bin at the bottom-right of the application window: Event Viewer User Guide 58 Version 1.0 Explanation of viewing events September 2009

59 Section 5 Acknowledging alarms and controlling the system This section details how to deal with alarms that are reported and how to control the system hardware. For details of acknowledging and responding to alarms, see Acknowledging alarms on page 60. For details of controlling the system, see Controlling the system on page 66. Event Viewer User Guide 59 Version 1.0 Acknowledging alarms and controlling the system September 2009

60 Acknowledging alarms Depending on the procedures in place within your organisation, you will need to respond to the alarm, either by contacting someone or performing some action yourself. You should then record the response you have made. How alerts are reported If an acknowledgeable alarm (i.e. an event with a priority under 10) occurs within a monitored site, you can be notified in several ways: An indicator bar appears beneath the main toolbar, showing the number of acknowledgeable alarms: By default, a pop-up alert window appears on your PC (see The pop-up Alarm window on page 61). By default, there is an audible warning. The event is shown in a contrasting colour on the Incoming Events window: Note: Although the pop-up windows and the audible alarm are default settings, it is possible to configure the system so that they are not used. See Event Window configuration options on page 46 for details. Event Viewer User Guide 60 Version 1.0 Acknowledging alarms and controlling the system September 2009

61 The pop-up Alarm window By default, a pop-up window appears when an alarm is raised, for example: The alarm window shows the following: The date and time that the alarm occurred. The priority of the alarm, and the site on which it occurred. The location of the alarm; i.e. the part of the access control system that raised the alarm. For example, it might be a door or a box or it could be another part of the JANUS system. A description of the event. By default the alarm is also indicated by an audible signal (depending on how it has been configured). The following icon at the bottom of the alarm window allows you to control the sound: Click it to turn the sound off (it will start again automatically after one minute). If there are multiple acknowledgeable alarms in the monitored sites, the alarm window is as follows: Note that the total number of alarms is indicated and you can click the forward and back arrows (<< and >>) to view further alarms. You can also step through alarms by choosing Get Next Alarm from the Events menu, or by clicking on the Next Alarm button, if it appears. Note: If your system is configured so that pop-up windows don t appear, alarms will still appear in a contrasting colour in the Events list, and can be shown by selecting Get Next Alarm. Event Viewer User Guide 61 Version 1.0 Acknowledging alarms and controlling the system September 2009

62 Viewing alarm details When an alarm is raised you usually need to view the full details. To view alarm details 1. If the alarm pop-up window is displayed, click on Get Alarm. If the alarm pop-up window is not displayed, either: Right-click on the event in the Incoming Events pane and choose Get Alarm from the pop-up window. Click on the alarm and select Get Selected Alarm from the Events menu, or click the Get Selected Alarm toolbar button. 2. In either case, the Acknowledge window appears, for example: The window gives details of the alarm, as follows: The priority of the event, and the date and time that it occurred. The site on which it occurred. The name of the event and its location. Note: Depending on how the system has been configured, the text of the alarm message can include hyperlinks to display associated information such as appropriate security procedures or checklists. Event Viewer User Guide 62 Version 1.0 Acknowledging alarms and controlling the system September 2009

63 If the alarm has already been noted and acknowledged, there may be an entry under Previous responses. As well as responding to the alert, you can monitor the associated element, monitor the associated cardholder or manage the hardware element, using buttons at the bottom of the window. For example, you can ensure a door or a particular cardholder is monitored in future, and you can control a hardware element. These buttons are only available if the action is appropriate to the selected item. To monitor activity affecting the associated element 1. Click the Add to Watch List icon at the bottom of the window: 2. The element associated with the event (such as a door) is added to the Watch list. The status of that element will appear in the Watch pane and any subsequent events that affect this item will be automatically reported. For details, see Monitoring hardware elements on page 57. To monitor activity involving the associated cardholder 1. Click the Add User to Watch List icon at the bottom of the window: 2. The associated cardholder is added to the Card Watch list. The cardholder s details will appear in the Card Watch pane and any subsequent events that affect this person will be reported. For details, see Monitoring cardholders on page 56. To manage the associated hardware element 1. Click the Show Control Window icon at the bottom of the window: 2. The control window appears, allowing you to manage the element. For example, you can lock or unlock a door, isolate an input or reset a box. For details, see Controlling the system on page 66. Event Viewer User Guide 63 Version 1.0 Acknowledging alarms and controlling the system September 2009

64 Recording a response to an alarm Once you have responded to the alert, either by contacting someone or performing some action yourself, you need to record the response you have made. You can either enter your own text or can use an existing template, allowing you to respond to alarms quickly and easily. To record a response 1. Enter text in the Response window: 2. Click the Acknowledge Alarm button. Note: You do not need to record the date and time of your response as this is recorded automatically. To use an existing template 1. Right-click anywhere in the Response text box. The following pop-up menu appears: 2. Select Use Template and choose the template from a list of all those that have been set up. 3. The text of the template appears in the Response text box. You can edit the default text or add additional information. Note: If no templates have been set up, you can create one, as described in Maintaining templates below. Event Viewer User Guide 64 Version 1.0 Acknowledging alarms and controlling the system September 2009

65 Maintaining templates Using templates means that you can respond to alarms quickly and easily. You can add templates or delete existing ones. To add a new template 1. Right-click anywhere in the Response text box. The following pop-up menu appears: 2. Select Add Template. The Add Template window appears: 3. Provide a suitable Template Name. 4. Add the text of the response under Template. Note that any text previously entered previously appears in the template text. You can add, delete and edit text to set up the response that you want to record as a template. 5. Click OK to save the template. Event Viewer User Guide 65 Version 1.0 Acknowledging alarms and controlling the system September 2009

66 To delete a template 1. Right-click anywhere in the Response text box. The following pop-up menu appears: 2. Select Delete Template and choose the template to be deleted. Controlling the system You can take a number of actions depending on what is reported in the Event Viewer window. For example, you can manage an input or output, lock a door, or reset a box. Note: The actions you can perform depend on your access rights (as defined by your login.) Managing Inputs You can manage an input, such as a PIR detector or a door alarm, from the Control Input dialog. You can access this in several ways: Double-click on an incoming event associated with an input, or right-click on the event and choose Control Input from the pop-up menu. Double-click on an input in the Watch pane or the Abnormal State pane. Double-click on an item in the List of Inputs window. The Control Input dialog is as follows: Event Viewer User Guide 66 Version 1.0 Acknowledging alarms and controlling the system September 2009

67 The name of the input appears in the title bar. From this dialog you can: View additional information about the activity on this input. Isolate the input so that alarms and faults are not reported, either on the entire input or on selected reported elements of the input. Restore a previously isolated input, either immediately or at a specified time. To view additional information about the input 1. Click the down arrow at the right of the header bar, or click the Show Information button: 2. The dialog expands to show details of events affecting this input and the status of various properties. For example: Event Viewer User Guide 67 Version 1.0 Acknowledging alarms and controlling the system September 2009

68 3. Click the up arrow, or click the Show Information button again to hide the additional information. To isolate the input 1. Choose Continuous (you cannot specify a time for future isolation). 2. Select one or more elements of the input that will be isolated: Alarm: isolation prevents the reporting of alarms on that input. Fault: isolation prevents the reporting of faults on that input. Tamper: isolation prevents the reporting of tamper events on that input. Relay Control: isolates any relays controlled by system actions. By default, Alarm and Relay Control are selected, but if the input is being isolated for maintenance you may wish to select all the options. 3. Click Isolate. The input is immediately isolated. Event Viewer User Guide 68 Version 1.0 Acknowledging alarms and controlling the system September 2009

69 To restore a previously isolated input 1. Define the time that the isolated element will be restored. Either: Select Period to define a time that is to elapse before the element is to be restored (hh:mm:ss). For example, you could restore the input after 1 hour 15 minutes. Select Date and Time to define an exact time that the input is to be restored. The date and time defaults to the present. Select Continuous to restore the input with immediate effect. 2. Select one or more elements of the input that will be restored: Alarm: restores the reporting of alarms on that input. Fault: restores the reporting of faults on that input. Tamper: restores the reporting of tamper events on that input. Relay Control: restores any relays controlled by system actions. 3. Click Restore Now. The input is restored at the specified time. Managing Outputs You can manage an output, such as an alarm sounder or a light control, from the Control Output dialog. You can access this in several ways: Double-click on an incoming event associated with an output, or right-click on the event and choose Control Output from the pop-up menu. Double-click on an output in the Watch pane or the Abnormal State pane. Double-click on an item in the List of Outputs window. The Control Output dialog is as follows: Event Viewer User Guide 69 Version 1.0 Acknowledging alarms and controlling the system September 2009

70 The name of the output appears in the title bar. From this dialog you can: View additional information about the activity on this output. Operate the output. Reset the output, either immediately or at a specified time. Pulse the output for the default period. To view additional information about the output 1. Click the down arrow at the right of the header bar, or click the Show Information button. 2. The dialog expands to show details of events affecting this output and the status of various properties. 3. Click the up arrow, or click the Show Information button again to hide the additional information. To operate an output 1. Choose Continuous (you cannot specify a time for future operation of an output). 2. Click Operate. The output is operated immediately. To reset an output 1. Define the time that the output will be reset. Either: Select Period to define a time that is to elapse before the output is to be reset (hh:mm:ss). For example, you could reset the output after 1 hour 15 minutes. Select Date and Time to define an exact time that the output is to be reset. The date and time defaults to the present. Select Continuous to reset the output with immediate effect. 2. Click on Reset. To pulse the output for the default time period Click on Pulse. You don t need to set any time. Managing Doors You can manage a door from the Control Door dialog. You can access this in several ways: Double-click on an incoming event associated with a door, or right-click on the event and choose Control Door from the pop-up menu. Double-click on a door in the Watch pane or the Abnormal State pane. Double-click on an item in the List of Doors window. Event Viewer User Guide 70 Version 1.0 Acknowledging alarms and controlling the system September 2009

71 The Control Door dialog is as follows: The name of the door appears in the title bar. From this dialog you can: View additional information about the activity on this door. Unlock the door. Lock, either immediately or at a specified time. Operate the door lock for the defined default period. If the door has a reader associated with it, a separate tab appears showing details of the reader. (See Managing Readers on page 73.) To view additional information about the door 1. Click the down arrow at the right of the header bar, or click the Show Information button. 2. Details of events affecting this door are listed at the top of the dialog box, while the lower part of the dialog box details the status of various properties. For example: Event Viewer User Guide 71 Version 1.0 Acknowledging alarms and controlling the system September 2009

72 3. Click the up arrow, or click the Show Information button again to hide the additional information. To lock a door 1. Define the time that the door is to be locked. Either Select Period to define a time that is to elapse before the door is to be locked (hh:mm:ss). For example, you could lock the door after 24 minutes. Select Date and Time to define an exact time that the door is to be locked. The date and time defaults to the present. Select Continuous to lock the door with immediate effect. 2. Click on Lock. A Door Locked event occurs either immediately or at the specified time. Event Viewer User Guide 72 Version 1.0 Acknowledging alarms and controlling the system September 2009

73 To unlock a door 1. Choose Continuous (you cannot specify a time for future operation of an output). 2. Click on Unlock. A Door Unlocked event occurs immediately. To operate the lock for the default time period Click on Single. The door is unlocked for the default time period (as defined in the JANUS database). Managing Readers You can manage a reader from the Control Reader dialog. Note: When you open the Control Reader dialog, if the reader is associated with a door, an additional tab appears showing details of the associated door (depending on access permissions). If you select an event, details of the associated cardholder appear on the dialog box, including a picture if one is available. If you leave this dialog open, details of each cardholder who uses this reader will be displayed. Event Viewer User Guide 73 Version 1.0 Acknowledging alarms and controlling the system September 2009

74 Managing Boxes You can manage an IDC or IPC from the Control Box dialog. You can access this in several ways: Double-click on an incoming event associated with a box, or right-click on the event and choose Control Box from the pop-up menu. Double-click on a box in the Watch pane or the Abnormal State pane. Double-click on a box in the List of Boxes window. The Control Box dialog is as follows: The name of the output appears in the title bar. From this dialog you can: View additional information about the activity on this box. Reset the box. Reset the comms. Start polling the box (effectively switching it online). Start or stop polling the box (effectively switching it offline). To view additional information about the box 1. Click the down arrow at the right of the header bar, or click the Show Information button: 2. The dialog expands to show details of events affecting this input and the status of various properties. For example: Event Viewer User Guide 74 Version 1.0 Acknowledging alarms and controlling the system September 2009

75 3. Click the up arrow, or click the Show Information button again to hide the additional information. To reset the box Click on Reset Box. The hardware will be reset. This may take some time. To reset the comms Click on Reset Comms. The software will be reloaded from JANUS Comms. This may take some time. To stop polling Click on Stop Polling. The box will no longer be polled by JANUS Comms, and is effectively off-line. To start polling Click on Start Polling. JANUS Comms will start polling the box, and is effectively back on-line. Event Viewer User Guide 75 Version 1.0 Acknowledging alarms and controlling the system September 2009

76 Managing Modes You can control system modes from within Event Viewer. To change a mode 1. If it is not already shown, display the Modes pane by selecting View Modes from the View Menu: 2. To activate/deactivate a mode, double-click on it or right click and chose Activate from the pop-up menu. 3. You will be prompted to enter a password before changing a mode: 4. If your system has been set up to require passwords, enter the password and click Execute to set the mode: If a password is not required, simply click Execute. Event Viewer User Guide 76 Version 1.0 Acknowledging alarms and controlling the system September 2009

77 Managing cards and cardholders You can view cardholders and perform a number of actions depending on what is reported in the Event Viewer window. Displaying a list of cardholders in an area You can display a list of all cardholders who are in an area. To display a list of people in an area 1. Double-click on any area in the Areas list to display the Cards in Area window which lists people in the area: 2. To change the way information is displayed on this window, click the down arrow at the right of the header bar. The dialog expands to allow you to control and filter the information displayed. Filter the list by specifying a department (the entire department name or any sequence of characters). Event Viewer User Guide 77 Version 1.0 Acknowledging alarms and controlling the system September 2009

78 Select the Show Out of Area Cards checkbox to show those cardholders who are not in the specified area. Select checkboxes to indicate additional fields to be displayed. The changes take effect immediately. From this window you can: Mark a selected cardholder as being In Area, Out of Area or Unknown. Mark all cardholders as Out of Area or Unknown. Add a selected cardholder to the Watch List. Show detailed information about the user. To mark a cardholder as In Area 1. Ensure you have selected to display cardholders who are out of area. 2. Select a cardholder who is currently out of the area (displayed in red). 3. Click the In Area button. To mark a cardholder as Out of Area 1. Select a cardholder who is currently in the area (displayed in green). 2. Click the Out of Area button. Event Viewer User Guide 78 Version 1.0 Acknowledging alarms and controlling the system September 2009

79 To mark a cardholder as Unknown 1. Select any cardholder (can be in or out of the area). 2. Click the Unknown button. To mark all cardholders as Out of Area Click the All Out button: To mark all cardholders as Unknown Click the All Unknown button: To print a list of everyone in the area 1. Click the Print button. 2. A Windows print dialog appears; select the appropriate printer and click OK. To add a cardholder to the Watch list 1. Select any cardholder. 2. Click the Watch button. To show information about the cardholder 1. Select any cardholder. 2. Click the Show User button. Displaying details of a cardholder You can display details of an individual cardholder in several ways: Right-click on an event related to a cardholder and choose Show User from the pop-up menu. Double-click on a cardholder in the Card Watch pane, or right-click and choose Show User from the pop-up menu. Event Viewer User Guide 79 Version 1.0 Acknowledging alarms and controlling the system September 2009

80 Double-click on a cardholder in the Card in Area pane, or right-click and choose Show <username> from the pop-up menu. The User s Picture tab show the details of the person, plus a picture if one is held on the system. The site name tab shows details of the cardholder and indicates when the card was last used. From this window, you can add the user to the Card Watch list. Event Viewer User Guide 80 Version 1.0 Acknowledging alarms and controlling the system September 2009