DBS Travel Privileges Programme

Transcription

1 Terms and Conditions Governing DBS Travel Privileges Programme ( Travel Programme ) This Travel Programme is being brought to you by DBS Bank Ltd ( DBS ) and is applicable to only valid DBS Bank Treasures customers ( Customer/s ). These Terms & Conditions (T&Cs) govern and apply to the use of the Travel Programme(s)/ services as mentioned hereunder and are in addition to the T&Cs you have agreed to abide by under the Current/ Savings Account & Fixed Deposit account opening terms and conditions uploaded on These T&Cs form part and parcel of the existing Current/ Savings Account & Fixed Deposit account opening terms and conditions. All capitalized terms used in these T&Cs and not otherwise defined herein shall have the meaning as mentioned in the T& Cs for the Current/Savings Account & Fixed Deposit account opening terms and conditions. In these T&Cs "you" and "your" refers to the Customer. "We","our", DBS and "us refers to DBS Bank Ltd. and its successors and assigns or to any affiliate if any services are being provided by an Affiliate under these T&Cs. Details of the Travel Programme are as follows:- This Travel Programme shall be from 1 June 2015 to 31 May 2016, both dates inclusive ( Programme Period ). A. 20% Bonus KrisFlyer miles when you fly on Singapore Airlines and SilkAir: 1. Travel Programme is open to all DBS Treasures customers ( Customers ) who meet the minimum balance requirement for the respective segments at point of participation. Any Customer who is not a KrisFlyer member must enroll to be one under the KrisFlyer Programme. Customers can enroll in the KrisFlyer Programme through 2. Customers who enroll in the Travel Programme will receive 20% bonus KrisFlyer miles based on actual distance travelled when they purchase the Singapore Airlines or SilkAir plane ticket and travel on Singapore Airlines or SilkAir. Bonus miles will appear as DBS Wealth Bonus KrisFlyer Miles in the KrisFlyer statement. Booking class G Group fares, codeshare flights and award flights will not be eligible for the bonus miles. 3. Customers with DBS accounts in India will be upgraded to KrisFlyer Elite Silver tier within 6 weeks from enrolment to the Travel Programme. Such Customers will be further upgraded to KrisFlyer Elite Gold tier, when they purchase and complete their travel on at least three eligible Singapore Airlines or SilkAir operated flights in any booking class except Q, N, V, K or G, within 4 months of enrolment to the Travel Programme. Codeshare flights and award flights will not be eligible for the upgrade to the KrisFlyer Elite Gold tier. This accelerated status upgrade is only applicable to eligible DBS Treasures customers who are enrolling into the Travel Program for the first time. 4. The KrisFlyer programme terms and conditions shall separately apply in accordance with Singapore Airlines requirements. More information can be found on 5. Bonuses and benefits are not exchangeable, transferable or exchangeable for cash. 6. Bonus KrisFlyer miles will only be credited to the KrisFlyer account in the respective Customer s name. 7. The Customer may not transfer KrisFlyer miles to another KrisFlyer account that does not belong to the Customer. 8. By participating in the Travel Programme, the Customer is deemed to have accepted these terms and conditions. 9. By participating in the Travel Programme, the Customer is deemed to have expressly consented to DBS disclosing his/her personal particulars to any person or entity, strictly only for the purposes of servicing the Customer as part of the Travel Programme. 10. Notwithstanding anything herein, DBS has the absolute discretion to determine the eligibility of a Customer enrolling in the Travel Programme or receiving the bonus miles. DBS decision on all matters relating to or in connection with the Travel Programme shall be final and binding. No correspondence or claims will be entertained. 11. DBS shall not be liable in any way to the Customer and or any other third party for any loss or damage or expenses arising in connection with the Travel Programme, howsoever arising, including without limitation, from any late or non notification, any error in computing chances, any technical, hardware or software breakdown, malfunction or defects, failed delayed or incorrect transactions, lost or unavailable network connections or any notice that is lost or misdirected.

2 12. To enjoy the benefit of 20% bonus KrisFlyer miles, the Treasures customer will need to go online and enroll himself on B. Complimentary Access to the KrisFlyer Gold Lounge in Singapore: 1. Customers who have successfully enrolled in the Travel Programme can enjoy complimentary access (together with (1) accompanying guest travelling on the same flight) to the KrisFlyer Gold Lounge in Changi Airport, Singapore by presenting their DBS Treasures card and Singapore Airlines or SilkAir boarding pass. 2. KrisFlyer Gold Lounge access is limited to 30 Customers and guests per day and is on a first come first served basis. 3. KrisFlyer Gold Lounge access is available only to Customers who are departing from Singapore on a Singapore Airlines or SilkAir operated flight. C. Starwood Luxury Privileges: 1. Benefits of Starwood Luxury Privileges include access to a special Rate Plan, dedicated hotel privileges and access to the concierge specialist team. The benefits are subject to change from time to time. 2. The Starwood Luxury Privileges Rate Plan includes amenities that may not be available through other rate plans at participating luxury hotels and resorts owned, managed and franchised by Starwood and its affiliates and operated under the St. Regis, The Luxury Collection, and W Hotels. Starwood Luxury Privileges Rate Plan 3. Rates and privileges are offered only for bookings via the designated hotline number Rates are per room, per night, based on single/double occupancy and availability at time of reservation and do not include additional per room, per night charges that may be imposed or state/local taxes. 5. Amenities are listed for informational purposes and are subject to change. Exact amenities are confirmed at time of reservation. 6. Starwood Luxury Privileges Rate Plan must be booked to guarantee the delivery of added value amenities. 7. Amenities will not be extended on any other rate plan, prepaid rates and package rates. 8. Luxury Privileges rate plan is primarily for leisure travel; however rates may be booked for corporate/business travel if the Customer does not have a negotiated rate with the hotel. 9. Any modification to a reservation is subject to the hotel's availability at the time the modification is requested and may change the rate and/or require payment of cancellation fees. 10. The offer is not applicable to groups consisting of more than 9 rooms or 14 persons and cannot to be combined with other offers or promotions. 11. Privileges include: (1) 10% off Best Available Rates, USD100 hotel credit per room per stay, early check-in & late check out (subject to availability), complimentary in-room standard internet access, daily buffet breakfast for 2, welcome fruit basket & mineral water, upgrade on arrival (subject to availability); (2) Ad hoc hotel promotions with free nights, USD100 hotel credit per room per stay, early check-in & late check out (subject to availability), complimentary in-room standard internet access, daily buffet breakfast for 2, welcome fruit basket & mineral water, upgrade on arrival (subject to availability); (3) Promotional rates such as no-cancellation rates. 12. No cancellation or amendments within 24 hours of check-in. 13. For Privileges under clause 9, credit cards will be charged upon confirmation unless otherwise advised by the concierge. The concierge will advise the customer over the phone on payment terms based on the customer s selection (eg. nocancellation rates charged on booking or promotional/seasonal rates charged upon check-out at hotel.) 14. Customers are allowed to select 1 Privilege per booking and not both. 15. Incidentals will be paid upon check-out.

3 D. Worldwide Access to Medical Travel Facilitation: 1. Medical Travel Facilitation is managed by Consortio Services and are available via Consortio Services itself does not provide any medical services and is only responsible for facilitating the medical consultations with the medical professionals/institutions/specialists ( Medical Specialists ). The customers shall have the sole right to choose from the options given to them by Consortio Services as per their requirements. It shall be agreed and acknowledged that any decision or selection made by the customer in relation to the medical options/solutions or recommendation of the Medical Specialists ( Recommendation ) shall be based on the customers sole judgment. In this regard, the customers shall at their own cost and expense, verify and check the credentials and reliability of the Recommendation and Consortio Services shall not have any liability in this regard. 3. Consortio Services endeavors to ensure that they provide prompt and timely services, but each Medical Specialist is an individual professional or a professional institute and operates according to his/her/its own methods of operation. Consortio Services is not responsible for disruptions in service, any actions of any Medical Specialist, and any other action or occurrence related to the provision of the Services. Consortio Services shall not be liable for any cancellation or delay of the appointment/consultation/interview with the Medical Specialist(s) and any consequences or events that may arise pursuant to scheduling of such appointment/consultation/interview with the Medical Specialist(s); 4. Consortio Services is not responsible, directly or indirectly, for any medical decision that customers may take in pursuance to any Recommendation made by Consortio Services or its associate medical specialists or medical options/solutions offered by Consortio Services. Consortio Services is neither an emergency care provider nor a substitute for emergency or urgent care. 5. Consortio Services shall not be liable for any medical negligence that may result due to any Recommendation of Consortio Services or its associate medical specialists, either for therapeutic, rehabilitative or conventional treatment. Consortio Services shall not be liable for any medical complications or other consequences that may be faced by customers on account of any medical procedure that customers may select and undergo. It shall be explicitly acknowledged and agreed that customers shall not make any claim against Consortio Services in relation to any consequences that may arise from any medical treatment and/or advise and/or second opinion and/or resulting from medical negligence by the Medical Specialist(s) that Consortio Services may recommend. 6. It shall be acknowledged and agreed that Consortio Services maximum liability relating to Services rendered (regardless of form of action, whether in contract, negligence or otherwise) shall in no event exceed the membership fees paid to Consortio Services for the portion of Services giving rise to liability. Customers shall acknowledge and agree that in no event shall Consortio Services be liable for consequential, special, incidental or punitive loss, damage or expense even if I have been advised of their possible existence. 7. For providing the Services, Consortio Services shall from time to time have arrangements/tie-ups with a network of Ancillary Medical Service Providers, whose services may be availed by customers, at his/her option at his/her sole cost and expense. Customer shall acknowledge and agree not to make any claim against Consortio Services in relation to any deficiency or defect in the services provided by such Ancillary Medical Service Providers. 8. Consortio Services shall not be liable for its failure to perform under these Terms and Conditions as a result of occurrence of any force majeure events like acts of God, fire, wars, sabotage, civil unrest, labour unrest, action of statutory authorities or local or central governments, change in laws, rules and regulations, affecting the performance of Consortio Services. 9. Consortio Services shall have the right to assign these Terms and Conditions without my prior written consent. E. Free Meet & Assist Service at the Airport: As part of the DBS Travel programme every Customer will be able to avail the following: As our privileged Treasures customer you will be able to avail 1 complimentary meet & assist service per quarter free, above that 25% discount on the actual fee. Rate sheet for all destinations & list of airports under this program are available with DBS Concierge.

4 Country City Airport Code China Shanghai Hongqiao Apt SHA China Shanghai Pudong Apt PVG Hong Kong Chek Lap Kok HKG India Bangalore BLR India Chennai MAA India Delhi DEL India Mumbai BOM Indonesia Denpasar Bali DPS Singapore Singapore Changi Apt SIN Thailand Bangkok Suvarnabhumi Apt BKK UAE Dubai DXB Australia Adelaide ADL Australia Brisbane BNE Australia Cairns CNS Australia Canberra CBR Australia Darwin DRW Australia Gold Coast OOL Australia Melbourne MEL Australia Perth PER Australia Sydney SYD Maldives Male MLE F. Free Airport Pickup and Drop : As our privileged Customer you will be able to avail one pick up/drop service once a quarter free. Once you avail of the free service you can further avail the pick up/drop service at a discount of 20%. Rate sheet for all destinations are available with DBS Concierge & list of airports under this program are available with DBS Concierge Country City Service India Delhi Sedan India Mumbai Sedan India Chennai Sedan India Bangalore Sedan India Kolkata Sedan India Pune Sedan India Hyderabad Sedan G. Free Airport Lounge Access : As our privileged Customer you will be able to avail one airport lounge access once a quarter free. Once you avail of the free service you can further avail the airport lounge access at a discount of 20%. Rate sheet for all destinations are available with DBS Concierge & list of airports under this program are available with DBS Concierge Lounge Terminal Airport Country PORT LOUNGE Departure Terminal Ahmedabad SVBP India PORT LOUNGE Domestic Terminal Vadodara Civil Aerodrome Harni India (3-5HR STAY) LOUIS' TAVERN CIP Terminal Bangkok Suvarnabhumi Thailand FIRST CLASS (CONC A) LOUNGE (3-5HR STAY) LOUIS' TAVERN CIP Terminal Bangkok Suvarnabhumi Thailand FIRST CLASS (CONC C) LOUNGE (3-5HR STAY) LOUIS' TAVERN CIP Terminal Bangkok Suvarnabhumi Thailand FIRST CLASS (CONC G) LOUNGE (3-5HR STAY) LOUIS' TAVERN CIP Terminal Bangkok Suvarnabhumi Thailand FIRST CLASS (CONC G) LOUNGE

5 Lounge Terminal Airport Country LOUIS' TAVERN CIP FIRST CLASS (CONC G) LOUNGE Terminal Bangkok Suvarnabhumi Thailand CELEBRATIONS LOUNGE Terminal 2C Mumbai India PORT LOUNGE Terminal Building Kolkata India PURA INDAH FIRST AND BUSINESS Terminal 2D Jakarta S H Indonesia CLASS LOUNGE EARTH LOUNGE Departure Terminal Cochin India PLAZA Domestic Terminal 1D New Delhi India (3-6HR STAY) Terminal 3 New Delhi India Terminal 3 New Delhi India PLAZA Terminal 3 New Delhi India PLAZA Domestic Terminal 3 New Delhi India (3-6HR STAY) PLAZA Domestic Terminal 1D New Delhi India (3-6HR STAY) PLAZA Domestic Terminal 3 New Delhi India (3-6HR STAY) PLAZA Terminal 3 New Delhi India DEWA LOUNGE Terminal Bali Ngurah Rai Indonesia (3-5HR STAY) DUBAI INTERNATIONAL Terminal 1 Concourse C Dubai BUSINESS CLASS LOUNGE MARHABA LOUNGE Terminal 1 Concourse C Dubai MARHABA LOUNGE Terminal 3 Concourse A Dubai MARHABA LOUNGE Terminal 3 Concourse B Dubai DUBAI INTERNATIONAL BUSINESS Terminal 1 Concourse C Dubai CLASS LOUNGE KASHIMAA LOUNGE Hanimaadhoo Maldives (3-6 HR STAY) PLAZA PREMIUM Terminal 1. East Hall Hong Kong Hong Kong LOUNGE - EAST PLAZA PREMIUM Terminal 1. East Hall Hong Kong Hong Kong LOUNGE (EAST HALL) (3-6HR STAY) PLAZA PREMIUM Terminal 1. West Hall Hong Kong Hong Kong LOUNGE - WEST PLAZA PREMIUM Terminal 1. West Hall Hong Kong Hong Kong LOUNGE (WEST HALL) (3-6HR STAY) PLAZA Low Cost Carrier Terminal (L.C.C.T) Kuala Lumpur - KLIA Malaysia PLAZA Satellite Building Kuala Lumpur - KLIA Malaysia PLAZA Low Cost Carrier Terminal (L.C.C.T) Kuala Lumpur - KLIA Malaysia (3-6HR STAY) PLAZA Satellite Building Kuala Lumpur - KLIA Malaysia PORT LOUNGE Pune India (3-5HR STAY) THE SKYVIEW Terminal 1 Singapore Changi Singapore LOUNGE THE SKYVIEW LOUNGE Terminal 1 Singapore Changi Singapore (3-5HR) AMBASSADOR Terminal 2 Singapore Changi Singapore TRANSIT LOUNGE (3-6HR STAY) THE GREEN MARKET Terminal 2 Singapore Changi Singapore THE GREEN MARKET Terminal 2 Singapore Changi Singapore AMBASSADOR TRANSIT LOUNGE Terminal 2 Singapore Changi Singapore (3-5HR STAY) AMBASSADOR Terminal 3 Singapore Changi Singapore TRANSIT LOUNGE AMBASSADOR TRANSIT LOUNGE Terminal 3 Singapore Changi Singapore

6 H. Dedicated DBS Concierge Service: I. For Starwood Luxury Privileges, preferred hotel room rates and Medical Travel Facilitation, please call (10am 7pm) 1. For travel related or other concierge requests the Customer can call between 10am-7pm IST DBS Concierge on All existing T & Cs of the Concierge program apply J. General Terms and Conditions: 1. DBS makes no warranty or representation towards the quality, merchantability or fitness for purpose of the goods and services of any Customer(s). Any dispute about the same must be resolved directly with the relevant Customer. DBS is not liable for any loss, injury, claim or damage suffered or incurred arising from or in connection with the use of the Travel Programme. DBS is not an agent of any Customer or vice versa. 2. DBS may, at any time and without prior notice or liability to any party, suspend or terminate the Travel Programme or vary these terms and conditions. 3. In the event of any inconsistency between these terms and conditions and any brochures, marketing or promotional materials relating to the Travel Programme, these terms and conditions shall prevail. 4. DBS terms and conditions governing the Customer s accounts with DBS and related services apply. 5. The Offer is subject to force majeure events. 6. The tax liability, duties and levies relating to the offer shall be borne by You. You will be held responsible for any taxes, levies or duties that arise in connection with the receipt of KrisFlyer awards or benefits of DBS Travel Privileges and all additional costs shall be borne by you. 7. In any case of dispute, you shall be required to present the relevant payment receipts and debit card sale slips for further investigation by the DBS. In all such cases, the decision of the DBS shall be final. 8. Participation in the Travel Programme is voluntary and all charges are deemed to be voluntarily incurred by a Customers in normal course of usage of the Travel Programme. DBS shall use best efforts to ensure that the Travel Programme is provided as described, whether or not such non revision is due to fault, negligence on the part of DBS). The Customers shall not hold DBS responsible for any actions, claims, demands, liabilities, losses, damages, costs, charges or expenses, which a Customers incurs, in normal course of availing the offer. 9. Customers shall not be entitled to compensation/ benefits in any form whatsoever in lieu of the Offer being availed. Offer cannot be exchanged or redeemed for cash. 10. The terms and conditions of this Travel Programme shall be governed by and construed in accordance with the laws of India, and the Participants irrevocably submit to the exclusive jurisdiction of the courts of Mumbai. 11. A person who is not party to any agreement governed by these terms and conditions shall have no right under the Contracts (Rights of Third Parties) Act to enforce any of these terms and conditions. 12. All existing Treasures T & Cs as uploaded on shall apply. JULY 2015