Integrated Data Center and Cloud Service Monitoring Intelligent. Proactive. Secure.

Transcription

1 Integrated Data Center and Cloud Service Monitoring Intelligent. Proactive. Secure. AccelOps yields unprecedented infrastructure oversight and operational intelligence to advance service reliability and quality across performance, availability, security and change management. Delivered as virtual appliance software or Software-as-a-Service (SaaS), AccelOps offers a highly automated, fully integrated and cost effective means to monitor data center, network infrastructure and cloud environments Stender Way, Suite 48 Phone Santa Clara, CA 95054, USA Fax Service Reliability Challenges Companies depend on IT to provide mission critical business services to their organization and customers. However, assuring service reliability becomes increasingly difficult as the dynamic nature of virtualization, the demand for anytime, anywhere access, tiered and mobile application architectures, cloud computing, and outsourcing fuel operational complexity. While evolving processes, workgroup specialties, and amassing a variety of specialized tools help scale IT organizations, this often produces departmental silos, reduced responsiveness and a more reactive posture. Data center complexity, blind spots and inefficiencies due to operational silos, and the use of disparate management tools results in a diminished capability to: + + Efficiently monitor data center infrastructure and optimize service levels; how to centralize operational oversight across IT functional domains, as well as understand application and infrastructure component relationships to effectively track and enhance IT service delivery and quality? + + Manage change; how to understand and verify changes made to resources, assure configuration integrity, optimize consolidation opportunities and anticipate the business impact due to changes? + + Quickly find the root cause of an issue or problem (MTTR); how pinpoint and triage infrastructure and service disruptions, degradation and faults faster, with fewer resources, and with immediate diagnostic details? + + Optimize dynamic virtualized resources; how to reconcile and control VM sprawl, reduce excessive VM movement, and analyze sophisticated problems? + + Operationalize security and automate adhering to compliance mandates; how to extend SOC and NOC agility, map requirements to operational controls, and reduce reporting and audit expenditure? To improve service reliability, one needs to be able to see and manage all aspects of performance, availability, security and changes related to that service. Until now, available IT management tools have either been too expensive, very labor intensive or lacking in required integration. Integrated Data Center Monitoring and Service-Oriented Management AccelOps provides a single pane of glass to monitor data center, network infrastructure and cloud environments across performance, availability, security and change management from a business service perspective. The result offers IT organizations the benefits of: end-to-end visibility, service intelligence, efficient root-cause analysis, reduced MTTR and operational efficiency. The AccelOps platform puts the who, what, why, where, how and when details at the operator s fingertips with unparalleled depth, breadth and value. + + Business Service Management / Service Level Management + + Performance Management / Network Behavior Analysis + + Application Monitoring / Availability Management + + Security Information Event Management + + Virtualization and Cloud Management + + Automated CMDB/ Change Management + + Event / Log consolidation and cross-correlation + + Network visualization and enterprise search + + Identity and location management with directory service integration + + Compliance and operational reporting automation 1 / 6

2 Focus on Quality, Uptime and Efficiency Instead of systems and technology AccelOps automates data center, network and cloud-based monitoring from a 360 service perspective, instead of the traditional way as technologies and systems. [ Integrated Data Center and Cloud Service Monitoring Platform ] Business Services CxO & Directors Operations & Engineering Incoming Data Operational Intelligence Change & Configuration Management (CMBD) Asset Management Network WWW CRM ERP SAP UC Security Business Alignment Service Level Agreements Reporting Operational Oversight Application Performance Management Virtualization Management Governance & Compliance Identity, Access & Location Monitoring Service to Application Mapping Discovery, Correlation, Consolidation and Event Monitoring Capacity Planning Security & Behaviour Monitoring Root Cause Analysis Applications Users Servers Other AccelOps offers an integrated and service-oriented platform for the collection, monitoring, analysis and detailed reporting on all performance and IT/event log data that cuts through networks, systems, applications, virtualization and technology boundaries. It is delivered as a Virtual appliance or as Software-as-a-service to offer customers implementation flexibility and as needed scale. The platform efficiently collects, processes and stores massive volumes of operational data, such as configurations, logs, network flow, events, VMs, application response, identity, directory services, and user activity from diverse sources in an IT environment, and analyzes the data in real-time and historically to yield comprehensive data center and cloud service oversight. AccelOps presents a holistic view into the health of your network, systems, applications and virtual environments through an intuitive, dynamic web 2.0 GUI. The solution not only monitors, trends and profiles performance and availability statistics, but also correlates configuration changes, hardware status, system processes and capacity, application response, VM movement and security events for immediate insight into operational baselines, application outage and degradation, resource usage, incidents and anomalous activity. The Problem + + Achieving service levels with reduced budget, staff and resources + + Difficult to quickly and accurately map infrastructure and monitor changes + + Reactive IT, break-fit environment + + Inefficient root-cause analysis that consumes resources and lengthens MTTR + + Unwieldy to baseline, improve and bridge DC, VM and cloud infrastructures + + Operational silos that result in diminished service visibility, controls and reliability + + Disparate IT tools that propagate operational silos which contributes to operational inefficiency and adds operational costs + + Loosely integrated, cumbersome and expensive IT management suites The Solution + + Integrate core data center monitoring, alerting, investigation and reporting capabilities across infrastructure technologies and IT functional domains + + Centralize, normalize, cross-correlate and manage diverse health, performance, event/log and security data + + Automate infrastructure discovery, CDMB/change mgmt., service definition, business service tracking and proof of compliance + + Proactively identify, visualize, collaborate on and efficiently assess data center issues + + Accelerate time-to-value with built-in and extensible dashboards, reports and rules mapped to best practices + + Deliver an easy to use, integrated and scalable monitoring platform as a virtual appliance software or Software-as-a- Service (SaaS) With automated service mapping functionality and advanced cross-correlation, AccelOps identifies sophisticated issues and provides actionable intelligence to know: where an issue is occurring within an IT service, in what IT functional domain a problem exists, how a problem with a specific component affects different IT services, and the impact to SLA/service delivery. 2 / 6

3 AccelOps Advantages degree root-cause analysis to assess and resolve complex issues for service availability, performance, security, change and compliance, with location and identity tracking + + Agentless infrastructure discovery, monitoring and trending including virtual systems + + Automated application-to-infrastructure business service mapping + + Change tracking and validation with auto-populating CMDB and interactive topology maps + + Event/log management, consolidation and correlation spanning network, system, application, VM, security, directory, access, identity, location and physical sources + + Business service change detection, prioritization, resolution analysis, trending and impact Network behavior analysis, availability, performance and security information management + + User monitoring; identity, login, class, location, wireless and mobile device (PDA/iPhone) + + Directory service integration and vulnerability assessment integration + + Network behavior analysis, system resource profiling and availability management + + Comprehensive Security Information Event Management and compliance automation + + Dynamic VM oversight: cross-correlate Hardware, VM, guest host and application relationships, contention, movement and issues + + Application performance management with process and synthetic transaction monitoring + + Real-time and historic search with iterative filtering and convert to report / widget feature + + Optimized online event log data repository for efficient, long-term storage and scalable performance AccelOps discovers your infrastructure and captures configurations, network flows, directory objects, user activity and operational events enterprise-wide. The solution automatically populates its built-in CMDB and cross-correlates the aggregated operational data and events to create baselines and track changes, problems and incidents. All the correlated and raw events are assessed dynamically and stored for long-term historic analysis and reporting employing both an optimized event data repository and commercial, open source relational database. Question How do you efficiently monitor changes, performance trends, application response, user access and activity, system faults and security incidents, physical and virtual resource utilization, and compliance policies in order to meet service expectations and measure business service improvement? AccelOps presents business executives, IT management and staff with a dynamic web 2.0 interface that complements out-of-the box and extensible dashboards, topology maps, reports, analytics and metrics aligned to industry best practices. AccelOps helps automate each part of the service management lifecycle to improve service reliability and quality. Through an innovative service carousel, interactive incident tables and topology maps, easily customizable dashboards, intuitive search and powerful rule features, AccelOps benefits the entire organization enabling team collaboration, IT functional group monitoring, as well as individual specialized focus. Answer Manually obtain network, device, system and application configuration details and baseline your infrastructure. Have IT staff from different departments exert resources to associate components, dependencies and metrics in order to define services and service levels. Try to capture, normalize, trend, store and maintain all configurations, transactions, directory objects, primary and secondary logins, and infrastructure events from all sources. Coordinate IT staff and spend time filtering the noise and analyzing the isolated ops data using a variety of tools. Figure out real anomalies, faults and incidents, and attempt to resolve issues according to service level priority. Manually assess the business impact of a change or correction. Record all observations to support internal audits, operational reports and compliance validation. Repeat often or deploy AccelOps. 3 / 6

4 Integrated Data Center and Cloud Service Monitoring Operational Visibility Dynamic Service Management Oversight Integrated CMDB and VM Management Intelligent Root-Cause Analysis IT Domain Dashboard Security Streamline Investigations and Reporting Automated IT / Business Service Mapping 4 /6

5 Automated Discovery, Service Definition and Analytics AccelOps breaks down existing management silos and makes IT service management tangible, effective and maintainable. Administrators can quickly define logical business service groups within AccelOps. Simple select an application or device, and AccelOps presents the relevant systems and infrastructure to deliver that service. AccelOps monitors the defined service, which dynamically inherits each respective component s monitoring profile and key performance indicators (KPI s). Operators can apply additional service level attributes to any defined service. [1] Continuous Discovery [2] app to Infrastructure Intelligence The pragmatic, service-oriented approach links the infrastructure directly to business and business services. Armed with this on-going operational intelligence, AccelOps rapidly pinpoints the cause of a IT/business service issue or how a component problem impacts multiple services. AccelOps continuously discovers, baselines and monitors your environment using standard, secure and vendor-specific protocols such as: SNMP, Syslog, network flow, WMI, MS-RPC, Cisco SDEE, Checkpoint LEA, JDBC, JMX, VMware VI-SDK, HTTPS, IMAP, IMAP over SSL, POP3, SSH, and Telnet without requiring agents. The system supports a broad number of popular and custom sources spanning network devices, systems, security, applications, directory services, virtualization, and even physical and environment controls. AccelOps Virtual Appliance (on-premise software) Appliance usability and integration ease + software deployment and scale AccelOps Virtual Appliance software gives you the best of both worlds - the simplicity, built-forpurpose performance and immediate implementation benefits associated with appliances and the software means to readily extend performance capacity and distributed coverage. AccelOps Virtual Appliance is offered as a ready-to-run, turnkey datacenter and IT service management solution running as a guest host on a VMware server. This approach leverages the resource allocation and high-availability features of the VMware platform. AccelOps Virtual Appliance software enables customers to start at the most appropriate size adding coverage, performance and storage capacity when needed. AccelOps architecture allows for convenient scale-out without conventional load segregation, data migration, database tuning or reconfiguration administrative burdens. The optimized operational event data repository supports local, NFS and SAN-based storage.offers flexible deployment, low TCO, AccelOps Software-as-a-Service (SaaS) No CAPEX, Pay-as-Use OPEX, Scale-as-Needed AccelOps Software-as-a-Service (SaaS) offers immediate use simply download and install the AccelOps SaaS on-premise client it s that fast, that easy, that integrated and that efficient. AccelOps SaaS provides local operational data capture with a cloud service offering high performance data processing, continuous system monitoring and enterprise-grade storage. SaaS is identical to the on-premise solution and is fully customizable. SaaS security features include: 95.5% service availability, SAS70-2 certified physically secure site, authenticated access, encrypted data transmission, perimeter and network security, data segregation, role-based access controls and snapshot technology. Remove the capital expenditure and administrative burdens from the purchase equation. SaaS subscription offers continuous service availability with operational data analysis and online retention, maintenance and support. [3] Rapid Service [4] Service Monitoring Inherits KPIs [5] add Service Level attributes Accelerated Time-To-Value and Rightsized Delivered as a virtual appliance or Softwareas-a-Service (SaaS), AccelOps offers flexible deployment, low TCO, pay-for-use, scale-asneeded, and faster ROI. AccelOps convenient subscription licensing allows you to select the model you need today and upgrade the capacity at any time during the subscription. An annual subscription covers operational data analysis and online retention, updates, as well as online and phone technical support. AccelOps gives you the flexibility and security to choose either the virtual appliance or SaaS. Start with SaaS, bring in house, or go hybrid to extend your coverage with multi-tenant capabilities. 5 / 6

6 Integrated Data Center and Cloud Service Monitoring FEATURES Comprehensive Data center Monitoring Integrated Platform Virtual Appliance or SaaS Auto-discovery and Dynamic Baseline Automated CMDB Application to Infrastructure Service Mapping Event/Log Cross-Correlation with Identity and Location BENEFITS Integrates CMDB, BSM, nba, APM, SLA, SIM, IAM and event/log management functions to provide holistic infrastructure monitoring, alerting and reporting, as well as service-oriented management. Fully integrated approach overcomes cumbersome tool portfolio, shareware and legacy system deployment, implementation and maintenance expenditures, as well as operational data redundancy. Flexible means to trial, procure, deploy and scale with low TCO, nominal CapEx, pay per use and on-demand capacity. Discovers the infrastructure and continuously tracks and baselines configurations, events, health, relationships and services for easy deployment, reduced maintenance and rapid results. Readily populates, maintains and analyzes configs, CI objects and service changes including virtual systems for incident response, root-cause analysis, compliance, consolidation insight, and service controls. Accurate and expedited service definition with relationships, dependencies, monitored attributes and service levels. Efficient log consolidation, management and automated analysis to preempt and pinpoint issues with instant access to related event, problem, incident, true identity and location details. 360 Degree Root Cause Analysis Puts comprehensive and relevant service and component level details readily at the operator s fingertips. Business Service Management Network Behavior Analysis (NBA) Availability and Performance Management Security Information Event Management Application Performance Monitoring Virtualization Management User Activity Control Dynamic LDAP / AD Integration Interactive Network Visualization Built-In and Customizable Dashboards, Rules and Reports Trouble Ticketing Rich Internet Application Broad, Agile Device Support Automates service-level controls and enhances IT responsiveness to measure, meet and improve service quality and reliability. Monitor network resource consumption, faults, attacks and anomalous activity translated into actionable measures and business terms. Monitor, alert and trend system and application uptime, degradation, resource consumption, incidents and activity. Capture, filter, correlate, track and present pertinent security incidents to reduce noise, improve incident response and fortify compliance with built in exception and patch management. Combines process monitoring and end user performance monitoring via synthetic user transactions to identify application performance and response issues. Cross-correlate VM and hardware layers with guest host and application layers to identify issues, pinpoint root-cause, as well as reconcile and optimize virtualized resources. Monitor identity, primary and secondary logins, authentication and user actions to reinforce acceptable use policy, address internal threats, capture change details, and serve as a record of user action. Monitors and inherits current LDAP/AD object changes in CMDB which enhances auditing and access functions, as well as search, dashboards, reports, metrics and analytics. Layer-2 and Layer-3 network topology mapping with incident and business service overlays, filtering, location and drill-through details to support instrumentation, collaboration and investigation. Over 500 pre-defined and extensible dashboards, reports and analytics mapped to standards and compliance best practices. Accelerates time-to-value with instant results as the system is exposed to the infrastructure. Case management to coordinate incident response, investigations and assignment status among AccelOps users. Intuitive, dynamic and customizable dashboards, analytics, metrics and service management conveyed through a web 2.0 GUI. Supports popular device sources and integration protocols to ease integration without requiring agents supports new and custom sources without having to update the base solution. Powerful Analytics Engine Layer-7 intelligent, high-speed analytics supports built-in and extensible rules. GUI rule editor with full Boolean logic and 380+ attributes enable unlimited monitoring and analysis capability. Enterprise Search Optimized Ops Data Analytics and Hybrid Event Repository Secure System Real-time and historic search supporting Google-like free-form text search, structured search wizard, filtering and group-by features across raw, normalized and incident data. Allows for longer-term, online retention only limited by addressable storage with reduced storage capacity requirements, highspeed search, scalable performance and no DBA required. Confidence with hardened system, RBAC, multi-tenant, encrypted data transmission, and SAS70-2 audited SaaS facility. Intelligent. Proactive. Secure. Do more, control more and save more accelerate operational visibility and service reliability by visiting All rights reserved. AccelOps, AccelOps Logo, OpsBridge and OpsAdvisor are trademarks of AccelOps, Inc. Other names mentioned may be trademarks and properties of their respective owners. All specifications may change. AOBR / 6