Network Management Practices 11/01/2012 1
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1 Atlantic Broadband s High Speed Internet Network Management, Service Performance and Terms of Service Pursuant to the Federal Communications Commission s newly enacted Open Internet Rules found in Part 8 of Title 47 of the Code of Federal Regulations, Atlantic Broadband provides this statement regarding its network management practices, service performance, and terms of service so that our current customers, prospective customers, third-party content providers and other interested parties may make informed choices regarding the broadband Internet access services we offer. Atlantic Broadband manages its High Speed Internet Network to deliver the best possible broadband Internet experience to all of its customers. We use reasonable network management practices that are consistent with industry standards and the FCC s Open Internet rules. We use tools and technologies that are minimally intrusive. Without effective network management, customers would be subject to the negative effects of spam, viruses, security attacks, network congestion, and other risks or degradations of the service. Atlantic Broadband has not established a monthly data usage cap for its customers. Network Management Activities Atlantic Broadband uses various tools and techniques to manage its network, deliver its service, and ensure compliance with the Acceptable Use Policy (available at: for residential users, and for business users, HSD AUP 4-09.pdf) and the Customer Agreement for residential and business Services (available at: for residential users, ABB HSI Sub Agree.htm and for business users, HSD Subscriber Agreement 4-09.pdf). Network management activities may include identifying spam and preventing its delivery to customer accounts, detecting malicious Internet traffic and preventing the distribution of viruses or other harmful code or content and using other tools and techniques that Atlantic Broadband may be required to implement in order to meet its goal of delivering the best possible broadband Internet experience to all of its customers. Atlantic Broadband has not established a monthly data usage cap for its customers. We do monitor usage, however, and we regularly review accounts with uncommonly high usage relative to all other accounts to ensure that such accounts have not been subjected to cloning, unauthorized access, other security breach, business use or unlawful activity. As part of our review, we may contact account holders to inquire about usage and may take or require actions to correct problems such as security, class of use or unlawful activity. Content Access Atlantic Broadband provides its customers with full access to all lawful content, services, and applications and is committed to protecting customers from spam, phishing, and other unwanted or harmful online content and activities. Atlantic Broadband uses industry standard tools and generally accepted best practices and policies to help it meet this customer commitment. In cases where these tools and policies identify certain online content as harmful and unwanted, such as spam or phishing websites, this content is usually prevented from reaching customers. Atlantic Broadband limits the number of login, SMTP, DNS, and DHCP transactions per second (at levels far above normal rates) that customers can send to Atlantic Broadband s servers in order to protect them against Denial of Service (DoS) attacks. The exact rate limits are not disclosed in order to maintain the effectiveness of these measures. Network Management Practices 11/01/2012 1
2 Network Traffic Atlantic Broadband does not block Peer to Peer (P2P) network traffic or applications like BitTorrent, Gnutella, or others as part of its current network management practice. Atlantic Broadband also does not prioritize any type of network traffic in a preferential manner. In order to protect its customers, Atlantic Broadband blocks a limited number of ports that are commonly used to send spam, launch malicious attacks, or steal a customer s information. Limitations on Devices that Can Be Attached An approved cable modem device is required for the use of the Atlantic Broadband High Speed Internet Service. It must pass CableLabs certification, UL certification, FCC certification, and Atlantic Broadband device testing covering things like DOCSIS performance and integration with Atlantic Broadband s network and systems to be used on the network. This type of modem is available from Atlantic Broadband and is also commercially available in all customer locations. A list of approved modems can be found here: Modem List.pdf. Parties interested in Atlantic Broadband cable modem testing should contact the company at HSIsupport@atlanticbb.com. Atlantic Broadband does not limit the lawful devices that can be attached to a cable modem and used with Atlantic Broadband s broadband services, PROVIDED that the user complies with Atlantic Broadband s applicable acceptable use policy (For residential users, and for business users HSD AUP 4-09.pdf and terms of service for residential users, ABB HSI Sub Agree.htm; and for business users, HSD Subscriber Agreement 4-09.pdf. High Speed Internet Products and Services Information High Speed Internet product descriptions, requirements and pricing are listed below. Prices are subject to change. Go to for up to date prices and offerings. Residential all speeds shown in Mbps Markets: Johnstown, Altoona, Uniontown, Cumberland, Aiken SC Proper (excluding Low Country) Starter $35.95 Preferred 8 1 $51.95 Express 20 2 $54.99 Unleashed 40 3 $69.99 Markets: Aiken, SC Low Country, Bradford, Clearfield, Limestone NY, Limestone PA, Mifflinburg, Salamanca NY, Shippenville, Warren Starter $35.95 Preferred $51.95 Network Management Practices 11/01/2012 2
3 MAX 10 1 $60.95 MegaMAX $54.99 Markets: Middletown, DE Starter Plus 5 1 $39.99 Preferred Grandfathered only MAX 16 1 Grandfathered only MegaMAX Grandfathered only Unleashed 75 5* $59.99 Markets: Miami, FL Starter $38.95 Preferred 8 1 Grandfathered only Express 30 3 $44.99 Unleashed 75 5 $69.99 Peak $ Commercial/Small Business all speeds shown in Mbps Markets: Bradford, Clearfield, Mifflinburg, Shippenville and Warren, PA Salamanca, NY Economy $44.72 Dynamic IP Business $63.75 Dynamic IP Business $89.50 Static IP 1 Power 10 1 $ Dynamic IP Power 10 1 $ Static IP 1 Advantage $ Static IP 1 Markets: Delaware Economy 10 2 $69.99 Dynamic IP Business 30 3 $99.99 Dynamic IP Power 75 7* $ Static IP 1 Markets: Miami, FL Economy $49.99 Dynamic IP Business 15 2 $69.99 Dynamic IP Power 30 3 $99.99 Dynamic IP Power 60 5 $ Static IP 1 Advantage $ Static IP 2 *speed to be available 11/7/2012 Network Management Practices 11/01/2012 3
4 Markets: Johnstown, Altoona and Uniontown, PA Maryland Kingwood, WV Economy $51.49 Dynamic IP Business 8 1 $72.09 Dynamic IP Power 20 2 $ Dynamic IP Power 30 3 $ Static IP 1 Advantage 50 3 $ Static IP 2 Markets: Aiken, SC Proper (excluding Low Country) Economy $49.99 Dynamic IP Business 8 1 $69.99 Dynamic IP Power 20 2 $99.99 Dynamic IP Power 30 3 $ Static IP 1 Advantage 50 3 $ Static IP 2 Markets: Aiken, SC Low Country (Allendale, Bamberg, Barnwell, and Williston) Economy $49.95 Dynamic IP Economy $69.95 Static IP 1 Business $59.95 Dynamic IP Business $84.95 Static IP 1 Power 10 1 $69.95 Dynamic IP Power 10 1 $89.95 Static IP 1 Advantage $ Static IP 1 Atlantic Broadband provides its customers with a performance speed test to ensure the quality of our service delivery. This industry standard test is installed on the Atlantic Broadband network and is available at any time without charge at Internal testing has shown the mean down and upload speeds are as follows: Residential Cable Modem 1Mbps Down \.512Kbps Up 5Mbps Down \.768Kbps Up 10Mbps Down \ 1Mbps Up 15Mbps Down \ 1.5Mbps Up 20Mbps Down \ 2Mbps Up 40Mbps Down \ 3Mbps Up 75Mbps Down \ 5Mbps Up 110Mbps Down \ 7Mbps Up Mean 1.1Mbps Down \.523Kbps Up 5.4Mbps Down \.796Kbps Up 10.66Mbps Down \ 1Mbps Up 15.54Mbps Down \ 1.57Mbps Up 20.5Mbps Down \ 2.1Mbps Up 40.79Mbps Down \ 3.25Mbps Up 75.7Mbps Down \ 5.2Mbps Up 112Mbps Down \ 7.2Mbps Up Network Management Practices 11/01/2012 4
5 Commercial Cable Modem 3Mbps Down \.512Kbps Up 8Mbps Down \ 1Mbps Up 20Mbps Down \ 3Mbps Up 30Mbps Down \ 3Mbps Up 50Mbps Down \ 3Mbps Up 60Mbps Down \ 5Mbps Up 110Mbps Down \ 7Mbps Up Mean 3.1Mbps Down \.568Kbps Up 8.3Mbps Down \ 1Mbps Up 25.5Mbps Down \ 3.2Mbps Up 31Mbps Down \ 3.3Mbps Up 51Mbps Down \ 3.3Mbps Up 61Mbps Down \ 5.2Mbps Up 112Mbps Down \ 7.2Mbps Up Customer Information Privacy and Security Atlantic Broadband offers computer network security tools for its customers at under the My Atlantic Broadband tab. Atlantic Broadband also maintains the privacy and security of all customer network traffic as described above and in accordance with the Atlantic Broadband privacy policy available online at ABB HSI Privacy Pol.htm. Additional Information For more information or to file a complaint about Atlantic Broadband s network management practices please contact HSIsupport@atlanticbb.com. If any information found within our policies and agreements located on are inconsistent with this network management disclosure, this disclosure controls. Network Management Practices 11/01/2012 5
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