Nan Liu. Contact Information. Healthcare Management, Service Operations, Consumer Behavior, Stochastic Models, Markov Decision Process, Data Analytics

Transcription

1 Nan Liu Contact Information Research Interests Academic Appointments Last Update: October 1, West 168th Street Phone: (212) Department of Health Policy & Management Fax: (212) Mailman School of Public Health Columbia University WWW: New York, NY USA Healthcare Management, Service Operations, Consumer Behavior, Stochastic Models, Markov Decision Process, Data Analytics Columbia University, Mailman School of Public Health, New York, NY Assistant Professor of Health Policy and Management 2009-present Education Publications and Working Papers (by areas) University of North Carolina, Chapel Hill, NC Ph.D., Operations Research 2009 Advisors: Vidyadhar G. Kulkarni and Serhan Ziya M.S., Statistics 2009 Advisor: Haipeng Shen National University of Singapore, Singapore M.Eng., Civil Engineering (specialized in Transportation Engineering) 2004 Tsinghua University, Beijing, China B.Eng., Civil Engineering 2002 Operations Management Liu, N. (2015) Optimal Choice for Appointment Scheduling Window under Patient No-show Behavior. Production and Operations Management (Published online before print July 8, 2015). Third place in the 2013 INFORMS Junior Faculty Interest Group (JFIG) Paper Competition. Feldman, J., N. Liu, H. Topaloglu and S. Ziya. (2014) Appointment Scheduling under Patient Preference and No-Show Behavior. Operations Research, 62(4) Liu, N. and S. Ziya. (2014) Panel Size and Overbooking Decisions for Appointmentbased Services under Patient No-shows. Production and Operations Management, 23(12) Huh, T., N. Liu and V.A. Truong. (2013) Multiresource Allocation Scheduling Page 1 of 8

2 in Dynamic Environments. Manufacturing and Service Operations Management 15(2) Presented at the 2012 MSOM Healthcare SIG Conference. Liu, N., S. Ziya and V.G. Kulkarni. (2010) Dynamic Scheduling of Outpatient Appointments under Patient No-shows and Cancellations. Manufacturing & Service Operations Management 12(2) Liu, N. and V.G. Kulkarni. (2009) Decomposition Property for Markovmodulated Queues with Applications to Warranty Management. Probability in the Engineering and Informational Sciences 23(3) Liu, N., S. Finkelstein, M. Kruk, and D. Rosenthal. (2014) When Waiting to See a Doctor is Less Irritating: Understanding Patient Preferences and Choice Behavior in Appointment Scheduling. Invited for revision at Management Science. Presented at Data-Driven Decisions in Healthcare: Transition Workshop, Statistical and Applied Mathematical Sciences Institute (SAMSI), Presented at the 2014 MSOM Healthcare SIG Conference. Invited to present at the Patient-Centric Healthcare Management in the Age of Analytics conference at Kelley School of Business, Indiana University, October Kong, Q., S. Li, N. Liu, C.P. Teo and Z. Yan. (2015) Appointment Scheduling under Schedule-Dependent Patient No-Show Behavior. Working paper. Truong, V.A., X. Wang and N. Liu. (2014) Integrated Scheduling and Capacity Planning with Considerations for Patients Length of Stay. Working paper. Liu, N., P. van de Ven and B. Zhang. (2015) Managing Appointment Offering under Patient Choices. Working paper. Liu, N., G. Pang and R. Wang. (2015) Managing Customer Choice in Queueing Systems. Work in progress. Liu, N. and Z. Sun. (2015) Optimal Control of Patient Flow in Emergency Department. Work in progress. Liu, N., G. Wan and S. Wang. (2015) Design of Appointment Templates with Time-varying Walk-ins. Work in progress. Healthcare Administration and Policy Green, L. and N. Liu. (2015) A Study of New York City Obstetrics Units Demonstrates the Potential for Reducing Hospital Inpatient Capacity. Medical Care Research and Review, 72(2), Invited to present at the 4th Rutgers Applied Probability Conference, Rutgers Business School & Rutgers Robert Wood Johnson Medical School, October Page 2 of 8

3 Showcase Presentation, POMS College of Healthcare Operations Management Miniconference Media coverage: Excess obstetrics beds cost $26 million a year, Crain s New York Business, Health Pulse cover story on April 10, Poghosyan, L., J. Shang, J. Liu, H. Poghosyan, N. Liu and B. Berkowitz. (2015) Nurse Practitioners as Primary Care Providers: Creating Favorable Practice Environments in New York State and Massachusetts. Health Care Management Review, 40(1), Schnall, R. and N. Liu. (2014) Timing Matters: HIV Testing Rates in the Emergency Department. Nursing Research and Practice, vol. 2014, Article ID Schnall, R., N. Liu, J.D. Sperling, R.A. Green, S. Clark and D.K. Vawdrey. (2014) An Electronic Alert for HIV screening in the Emergency Department Increases Screening but not the Diagnosis of HIV. Applied Clinical Informatics, 5(1) Liu, N., S. Finkelstein and L. Poghosyan. (2014) A New Model for Nurse Practitioner Utilization in Primary Care: Increased Efficiency and Implication. Health Care Management Review, 39(1) Zhang, L. and N. Liu. (2014) Health Reform and Out-of-Pocket Payments: Lessons from China. Health Policy and Planning, 29(2) Klein, D., M. Laugesen and N. Liu. (2013) The Patient Centered Medical Home - A Future Standard for American Healthcare? Public Administration Review (special issue on health care reform) 73(S1) Commented by Jacqueline K. Spencer, MD, Medical Director of VA Boston Healthcare System, in the commentary A Variation on the Patient-Centered Medical Home: Transforming Primary Care within the Veteran s Health Administration published in the same issue. Finkelstein, S., N. Liu, B. Jani, D. Rosenthal and L. Paghosyan. (2013) Appointment Reminder Systems and Patient Preferences: Patient Technology Usage and Familiarity with Other Service Providers as Predictive Variables. Health Informatics Journal 19(2) Liu, N. and T. D Aunno. (2012) Choosing the Right Practice Model to Involve Nurse Practitioners in Primary Care: A Perspective from Queueing Analysis. Health Services Research 47(2) Media coverage: Patching Our Primary Care System, Washington Post, April 3, Cited in Primary Care for the 21st Century: Ensuring a Quality Physician- Led Team for Every Patient, a white paper prepared by the American Academy of Family Physicians. Page 3 of 8

4 Finkelstein, S. N. Liu, B. Jani and D. Rosenthal. (2014) Risk-Seekers Prefer Speedy Access to Care Over Quality of Care: The Role of Risk Attitudes in Health Care Utilization. Working paper. Liu, N. and R. Schnall. (2014) Mandatory HIV Screening may Significantly Increase ED Waiting Times. Working paper. Transportation and Logistics Huang, B., N. Liu and M. Chandramouli. (2006) A GIS Supported Ant Algorithm for the Linear Feature Covering Problem with Distance Constraints. Decision Support Systems 42(2) Liu, N., B. Huang and M. Chandramouli. (2006) Optimal Siting of Fire Stations using GIS and ANT Algorithm. Journal of Computing in Civil Engineering 20(5) Liu, N., B. Huang and X. Pan. (2005) Using the Ant Algorithm to Derive Pareto Fronts for Multi-objective Siting of Emergency Facilities. Transportation Research Record Huang, B. and N. Liu. (2004) Bi-level Programming Approach to Optimizing a Logistic Distribution Network with Balancing Requirements. Transportation Research Record Huang, B. and N. Liu. (2004) Mobile Navigation Guide for the Visually Disabled. Transportation Research Record Book Chapters Gans, N, N. Liu, A. Mandelbaum, H. Shen and H. Ye. (2010) Service Times in Call Centers: Agent Heterogeneity and Learning with some Operational Consequences. In Borrowing Strength: Theory Powering Applications A Festschrift for Lawrence D. Brown. Institute of Mathematical Statistics Collections Vol. 6 (2010) Liu, N. (2011) Limit Theorems for Renewal Processes. In Wiley Encyclopedia of Operations Research and Management Science, eds: J.J. Cochran, L.A. Cox, Jr., P. Keskinocak, J.P. Kharoufeh, J.C. Smith, John Wiley and Sons, Inc. Honors and Awards Calderone Junior Faculty Research Prize, Mailman School of Public Health, Columbia University, (A competitive, merit-based $25,000 grant to support junior faculty s research). Third Place, INFORMS Junior Faculty Interest Group (JFIG) Paper Compe- Page 4 of 8

5 tition, Best Reviewer Award, Omega, George E. Nicholson Award (best performance in Ph.D. qualifying exams), Department of Statistics and Operations Research, UNC Chapel Hill, PhD Program Financial Award, UNC Chapel Hill, Research Scholarship, National University of Singapore, Undergraduate Scientific Innovation Award, Tsinghua University, China, Academic Excellence Scholarship, Tsinghua University, China, 2000, Teaching Columbia University, Mailman School of Public Health Analytics and Managerial Decision Making, required course for MHA (Master of Healthcare Administration) at all levels, full-time, part-time and executive programs, This course teaches data analytics, spreadsheet modeling and selected topics in operations management with a special focus on healthcare management. Ave. Instructor Rating: 4.1/5.0; Ave. Class Size: 38; Ave. Response Rate: 58%. Analytic Methods for Health Services Management, required course for MPH (Master of Public Health), This course teaches commonly-used quantitative methods in health services management; topics include research design methodologies, statistical regression and systems modeling. Ave. Instructor Rating: 4.0/5.0; Ave. Class Size: 38; Ave. Response Rate: 73%. Strategic Hospital Management Simulation 1 (co-teach with Thomas P. Ference et al.), MPH, ; MHA, ; Executive Education, Appointment Scheduling, online guest lecture for graduate industrial engineering and management students at Technion, Israel, Queueing Theory and its Applications in Healthcare, guest lecture for doctoral students in Columbia School of Nursing, 2014, Advanced Seminar on Modeling for Public Health and Clinical Research (coteach with Claire Wang), advanced elective course for doctoral students and clinicians, University of North Carolina, Chapel Hill, NC Decision Models for Business, core undergraduate course, See more details at Page 5 of 8

6 Students and Trainees Advised (selected) Name: Program: Title of study: Term: Current position: Rebecca Schnall (RN, MPH, PhD) Clinical and Translational Science Awards, KL2 Mentored Career Development Grant Using queueing theory to improve HIV testing in the emergency department present Assistant Professor, Columbia School of Nursing Name: Rupa Prasad (MPH student) Program: Independent Study Title of study: Healthcare operations management Term: Fall 2011 Placement: Medical Student, Miller School of Medicine, University of Miami Name: Program: Title of study: David Klein (MPH student) Research Assistant Research on Patient Centered Medical Homes & Payment models in U.S. health care systems Term: Placement: Administrative Fellow, NYU Langone Medical Center Invited Presentations 2016: Johns Hopkins Carey Business School, March (scheduled). 2015: Showcase Presentation at POMS College of Healthcare Operations Management Miniconference, May; Weill Medical College: Cornell University, May. Goizueta Business School: Emory University, September; Rutgers Applied Probability conference, October (scheduled); the Patient-Centric Healthcare Management in the Age of Analytics conference at Kelley School of Business: Indiana University, October (scheduled); McCombs School of Business: the University of Texas at Austin, October (scheduled); Marshall School of Business: University of Southern California, November (scheduled). 2014: New England VERC (Veterans Engineering Resource Center) Seminar Series, May; M&SOM Healthcare SIG Conference, June. 2013: Department of Industrial and Systems Engineering: University of Minnesota, May; Data-Driven Decisions in Healthcare: Transition Workshop, Statistical and Applied Mathematical Sciences Institute (SAMSI), May; Weldon School of Biomedical Engineering: Purdue University, November. 2012: M&SOM Healthcare SIG Conference, June; IBM Watson Research Center, October. 2011: Rutgers Business School, May. 2009: Mailman School of Public Health: Columbia University, February; IBM Page 6 of 8

7 Watson Research Center, October. 2008: School of Management (now Naveen Jindal School of Management): University of Texas at Dallas, October; Department of Industrial Engineering: Tsinghua University, December. Professional Activities Service Academic Conferences INFORMS, INFORMS Healthcare, 2011, 2013, 2015 MSOM, , , POMS, 2014, 2015 Data-Driven Decisions in Healthcare Workshop, SAMSI, Mayo Clinic Conference on SE and OR in Health Care, AcademyHealth, 2010 Academic Service ad hoc referee for IIE Transactions, INFORMS Journal of Computing, Journal of Operations Management, Management Science, Manufacturing & Service Operations Management, Operations Research, and Production and Operations Management, among others. ad hoc referee for American Journal of Public Health, Health Affairs, Medical Care, and Medical Care Research and Review, among others. Judge, the INFORMS Public Sector OR Section Best Paper Award, Judge, the INFORMS Health Application Section student paper competition, Review panelist for the Service Enterprise Systems Program at the National Science Foundation, May Review committee member for the 5th INFORMS Workshop on Data Mining and Health Informatics, Austin, TX, USA, November External referee for the Research Grants Council (RGC) of Hong Kong. External referee for the Health Services Research programme, National Institute for Health Research (NIHR), UK. Service to the School and the Department Faculty representative on the Mailman School Admissions Committee; review and present student applications in weekly admission meetings, Columbia University, 2010-present. Junior faculty representative to meet with the CEPH (Council on Education for Public Health) Accreditation Site Visit Team, Mailman School of Public Page 7 of 8

8 Health, Columbia University, April Organizer of the Internal Colloquia, Department of Statistics and Operations Research, University of North Carolina at Chapel Hill, External Service Planning committee member for the Greater New York Hospital Association- United Hospital Fund Symposium on Health Care Services present. (This Symposium was inaugurated in It is held each year to foster collaboration on and understanding of current health care research in New York, build bridges among health services researchers and practitioners, and showcase the New York health services research community.) Page 8 of 8