OFFICE OF EQUAL OPPORTUNITY CIVIL RIGHTS DIVISION, DISABILITY AFFAIRS/HIPAA COMPLIANCE SECTION, AND EQUAL EMPLOYMENT OPPORTUNITY SECTION

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1 OFFICE OF EQUAL OPPORTUNITY CIVIL RIGHTS DIVISION, DISABILITY AFFAIRS/HIPAA COMPLIANCE SECTION, AND EQUAL EMPLOYMENT OPPORTUNITY SECTION Goal Statement To promote and ensure equal treatment, access and inclusion for all persons within Broward County in a manner that fosters unity, diversity and tolerance through quality public service. Performance Measures FY04 Actual FY05 Actual FY06 Budget FY06 Actual CIVIL RIGHTS DIVISION Total cases accepted for investigation under EEOC contract % Community Outreach Workshops/ Events % Percentage of cases completed within 180 days % 1 Total number of Investigations completed (Dual filing & Act only) % External client satisfaction rating (%) % DISABILITY AFFAIRS/HIPAA COMPLIANCE SECTION 0 Total number of Information and Referral Inquiries received and routed % 2 Internal (County) Technical Assistance Requests processed and responded to % 3 of training programs offered/internal (Title II only) and external % 4 of new site surveys for ADA compliance % 5 Percentage of privacy complaints investigated and resolved within thirty (30) days of receipt % Percentage of county employees successfully completing HIPAA training material % 6 Annual Performance Measurement Report Page I - 3

2 Performance Measures FY04 Actual FY05 Actual FY06 Budget FY06 Actual EEO SECTION of internal EEO complaints filed % 7 of EEO complaints resolved % 8 ADA Accommodation Requests (Title I Employment) % 9 Training workshops conducted by staff and external trainers % Explanation of variances greater than 15 percent: This measure has decreased due to the higher volume of complex cases experienced in FY06. This measures decreased due to the lower number of inquiries received. This measure increased due to the large number of requests received for assistance. This measure decreased due to the low number of training requests received. This measure increased due to the requirements of the County's ADA Transition Plan. Last year, all county employees were required to take HIPAA training. This year, only those employees working for covered entities or significantly impacted units are required to take the training. All others will receive a yearly notice regarding HIPAA 7 This measure decreased due to the low number of internal complaints received. 8 This measure decreased in relationship to the lower number of complaints received. 9 This measure decreased due to the low number of accommodation requests received. 10 This measure decreased due to the reduced number of trainings scheduled. Annual Performance Measurement Report Page I - 4

3 OFFICE OF EQUAL OPPORTUNITY SMALL BUSINESS DEVELOPMENT DIVISION Goal Statement To promote and encourage the development and continued expansion of small, minority, disadvantaged, and women-owned businesses in Broward County, in order to assure equitable representation on County contracts. Performance Measures FY04 Actual FY05 Actual FY06 Budget FY06 Actual Percentage of applications successfully receiving certification % Percentage of decisions rendered on certification applications within 60 days % of certified firms eligible to participate in the County's procurement process 1,714 2,654 3,000 3,150 19% 1 Total dollars received by SBEs/SDBEs for participation in County procurement contracts (millions) 111,600, ,773, ,000, ,621,588 23% 2 of contract compliance reviews conducted 663 1, ,407-11% Percentage of contract compliance reviews completed within 45 days % Total dollars received by SBEs for participation in County sheltered market opportunities (millions) N/A 12,663,738 5,000,000 18,493,291 46% 3 Percentage of contracts that met or exceeded County participation goals N/A % of certified small businesses receiving County contracts , % 4 External customer satisfaction rating % Annual Performance Measurement Report Page I - 5

4 Explanation of variances greater than 15 percent: 1 Additional outreach to businesses that possess an occupational license in the tri-county area resulted in an increase of applications for certification. 2 A greater attention to compliance throughout the life of the projects and to the addition/deletion/substitution of MWBE subcontractors included on a project has led to vendors keeping their goal attainment at the level agreed to at project inception. 3 The increase in the sheltered market amount is due to the fact that there is greater understanding of the program among agency buyers, and more visibility among our certified small businesses. 4 The increase in the number of small businesses receiving contracts is tied directly to total dollars awarded and number of contracts. Annual Performance Measurement Report Page I - 6

5 Small Business Development Dollar Received by SBEs and SDBEs Total Dollars Received (millions) FY02 FY03 FY04 FY05 FY 06 The increase in revenues received in FY06 can be attributed to greater attention to compliance throughout the life of the projects after the 2004 Business Opportunity Act was passed. Annual Performance Measurement Report Page I -7