Using Agile Techniques to Deliver an Enterprise Applications Strategy. Chad Wright Director, Management Information Systems athenahealth

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2 Using Agile Techniques to Deliver an Enterprise Applications Strategy Chad Wright Director, Management Information Systems athenahealth

3 Agenda Who is athenahealth? Overview of Scrum Transforming enterprise applications with agile methods Developing IT strategy around Scrum Best practices & lessons learned What s next?

4 Agenda Who is athenahealth? Overview of Scrum Transforming enterprise applications with agile methods Developing IT strategy around Scrum Best practices & lessons learned What s next?

5 Who is athenahealth? Founded in ,000+ employees Headquarters in Watertown, MA IPO in September 2007 (NASDAQ: ATHN) 2011 revenues: $324.1 million (32% YoY) 4 core web-based products/services: Practice management medical billing services Electronic Health Records (EHR) Patient communication services Care coordination between physicians and hospitals

6 Agenda Who is athenahealth? Overview of Scrum Transforming enterprise applications with agile methods Developing IT strategy around Scrum Best practices & lessons learned What s next?

7 What is Scrum? An iterative, incremental framework for project management and agile software development Frequent inspection and adaption Encourages teamwork, self-organization and accountability A prescriptive process skeleton Best practices Pre-defined roles and responsibilities

8 Key Terms Product Theme Epic Story Sprint Product backlog Sprint backlog Impediment Daily Stand-up

9 Key roles Maintains the process Empowers the team Facilitates decision making Represents stakeholders and business Prioritizes the backlog 9 THE TEAM (best practice = 5-7 people) Cross-functional group Analyze, design, implement, test THE STAKEHOLDER Enable, justify, prioritize Receive benefits from the project

10 Agenda Who is athenahealth? Overview of Scrum Transforming enterprise applications with agile methods Developing IT strategy around Scrum Best practices & lessons learned What s next?

11 Self-organizing Teams

12 Scrum as Motivation Autonomy, Mastery and Purpose Scrum Masters are empowered Each team plans and executes differently Scum allows project managers to say NO! Team members are committed

13 The Enterprise Applications Team Chad Joe Mary Pete Don Rick Bob Janice Molly John Jack Siri David Natalie Kira Paul Sandy Kyle Project Managers (Scrum Masters) Emily Business Systems Analysts Application Developer (Architect) ERP/BI Scrum Team Growth/CRM Scrum Team HCM Scrum Team Content/KM Scrum Team Technology Scrum Team

14 Agenda Who is athenahealth? Overview of Scrum Transforming enterprise applications with agile methods Developing IT strategy around Scrum Best practices & lessons learned What s next?

15 Strategy by the numbers:

16 Annual PMO Planning Process Approved Programs (Themes, Epics) Scrum in practice Program A Program B Program C End users Individual project tasks (Stories) Production Issues, New requests ProductBacklog Backlog items (Epics, Stories) Sprint Planning Process Service Incidents (Stories) Service-Now Capacity Priority, New requests Impeded Sprint items Sprint items High priority production issues Resource pool Stakeholders Sprint backlog Work assignments MIS Team

17 Agenda Who is athenahealth? Overview of Scrum Transforming enterprise applications with agile methods Developing IT strategy around Scrum Best practices & lessons learned What s next?

18 Best Practices Create a framework that people can relate to Certified Scrum Master training is important Seating location and visual tools really do help Empower your team; educate your stakeholders Communicate the visibility that Scrum creates

19 Lessons Learned Scrum is not a silver bullet Scrum can be effective within a waterfall (WBS) plan Production Support reduces your Sprint capacity Agree on a definition of Done and be consistent Daily stand-ups are just that: daily and standing Sprint plans make trade-off decisions really easy Estimating effort is hard and it takes practice

20 Agenda Who is athenahealth? Overview of Scrum Transforming enterprise applications with agile methods Developing IT strategy around Scrum Best practices & lessons learned What s next?

21 We ve done scrum for a long time now and our process improvement has leveled off. How do we take our process to the next level? We don t like fixed-length, fixedcommitment iterations Our needs and priorities shift on a daily basis We are spending too much time on planning and estimating

22 Scrum + Kanban = Scrumban Where scrum is predictive, Kanban is adaptive A lean approach to agile software development How does it work? Visualize the workflow work pieces in named columns Limit the WIP - assign explicit limits at each state Measure the lead ( cycle ) time make small & predictable

23 Visualize the Workflow & Limit WIP

24 Using ServiceNow to implement Scrumban & PPM

25 Questions? Chad Wright Director, Management Information Systems athenahealth

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