Help Desk Distance Learning / Virtual AP / ExpDL Effective Presentation. Rev 7/15/15
|
|
|
- Lewis Ferdinand Owen
- 10 years ago
- Views:
Transcription
1 Help Desk Distance Learning / Virtual AP / ExpDL Effective Presentation Rev 7/15/15
2 The Distance Learning Help Desk
3 Troubleshooting If you experience any issue that affects communication between the teacher and students or have a question about the system, please call the Distance Learning Help Desk as soon as possible. It is much easier to troubleshoot and resolve an issue while it is happening. The BOCES Distance Learning Program Help Desk is ready to help. We should be your first call when you have any DL issue The Distance Learning Help Desk
4 The Distance Learning Help Desk
5 Distance Learning Program Reservation Form School Year At least 48 hours notice prior to your event is always appreciated! Name: Today s Date: School/Organization: Address: address: Fax number: Program title: Date program begins: Date program ends: Time program begins: Time program ends: The following schools are included in this program session: Host site: Receive sites: I have confirmed the use of these classrooms for the above dates and times with the appropriate building administrator. Yes No Comments: Fax completed form to Eileen Drescher at (518) or information to [email protected] For Official Use Only: Job request number Initials Date entered The Distance Learning Help Desk
6 The Distance Learning Help Desk
7 Effective Presentation Using Video Conferencing / ExpDL With excerpts from a Myers Group Training Workshop As relatively new tools in secondary education, distance learning technologies have introduced new issues and considerations into the classroom. For instance, teachers may rarely see a majority of their students in person. Instead, these students may be across town, in another community or in another part of the state. The teacher and students at the other (remote) site relate to each other regularly only with television cameras and monitors. The chalkboard is replaced by a variety of multimedia instructional tools that may include document camera and computer to transmit text, graphics and other images as well as sound to the other sites. This is not to say that this electronic environment and traditional face-to-face classrooms have little in common, but rather to recognize that the dissimilarities merit close attention by both teachers and students in order to use the technology effectively. In fact many of the suggestions and techniques presented here apply as readily to traditional classroom instruction as to distance learning. The need for careful planning, structure, and interactivity, however, is underscored significantly in the distance learning classroom. Presentation Techniques Recognizing that every experienced teacher has a delivery style and habits that have proved to be successful, the topics discussed in this section are designed to promote a new awareness and prompt some modifications to practices, delivery styles, and techniques so that students at other sites, who do not have the luxury of being in the same room as the teacher, are not thereby unnecessarily disadvantaged. Active Participation Remote students may need more encouragement than students in your own room to participate in discussions. They may require special attention to compensate for the inherent passiveness produced by staring at the monitor. The solution may be as simple as soliciting their interaction more often, especially in the early stages of a course. Encourage students to identify themselves when they speak (e.g. This is Jill in Middleburgh, and I think ). This is particularly important when there is more than one remote site, when the classes are large or when there are large gaps between speaking instances. The Distance Learning Help Desk
8 Balanced Attention In an attempt to address remote-site needs, instructors have been known to overcompensate and overlook students sitting in front of them. This tendency occurs more often early in a class or in the first few sessions of a course. More common is the complaint that the teacher tended to favor the host site and pay little attention to the remote students. This may have much to do with perception and eye contact. Eye Contact Look at the camera lens to communicate with your students at the remote sites. Doing this will give them a sense of personal contact and inclusion with your site. Adjusting the camera to show a close-up of yourself or of individual students is a good technique to foster a unified learning environment. While in the majority of distance learning classrooms the monitors are positioned close the camera lens, it is not always the case. True eye contact with your remote sites comes when you look into the lens, not at the monitors. This is not to say that you should be staring into the lens any more than you stare into the eyes of the students in your own classroom. It will help to keep in mind however, that an occasional look directly into the lens while you are framed in a close shot addressing a remote student, can very effectively make her or him feel that you are connected and concerned. This is especially true if you address them by name while looking into the lens. Seating The way the students are grouped at the host and remote sites will determine how close or wide the shots will need to be in order to cover them all. It is very important to have the students sit closely together, without empty seats or rows between them. Establishing seating assignments, using name cards with large readable lettering and creating a seating chart are all techniques that have proven helpful during the first few sessions. When addressing your students, especially at the remote sites, if you refer to them by name, it can help give them a stronger feeling of belonging to your class. Presets Spend a few minutes before the session begins programming important camera position presets on the touch screen. Common presets include one-person close-ups for you and students and medium shots that show two or three students at a time as well as a covershot that is just wide enough to see all the students at a site. Properly established student and teacher camera presets can be very helpful when you are learning to connect students faces with names. Know When Your Session Is About To End The network sessions end abruptly, often switching to another configuration of schools in a session that follows immediately. The classroom clocks can also be off by a few minutes. It can help your remote sites feel more connected if you can be aware of the approaching end of a class and bring it to a conclusion before they and you are abruptly disconnected. The Distance Learning Help Desk
9 Fonts & Image Size If you are producing notes that you want to display using the document camera, it is best to use a large crisp font. This font is Arial 26 point. Other fonts may work as well as or better, but the most important thing to keep in mind is that the type should be large. Landscape format Limiting your page length and keeping your typed or handwritten notes in a landscape format (shown below, the proportions of the camera / monitor frame) can help you avoid the need to be constantly moving the page upward. The Distance Learning Help Desk
10 It is strongly recommended that you avoid the use of fine point pens or pencils when using the document camera. Medium or thick point markers such as Vis-à-Vis are much more camera friendly and readable by students in the middle and rear of the classroom. They also add color and visual interest to your presentations. Felt markers bleed Keep in mind that felt tip markers tend to bleed through the paper. Please use a template or blotter pad under your marker paper to keep the stage area of the document camera clean. Look at your screen in the back of the room. Students will have a much easier time understanding your notes and displays if your text and images are large and fill a landscape format. Keep in mind that not all schools have the same size monitors or projection screens. A normal size monitor (55 to 70 inches) when viewed from the back of a classroom is much different than a 15 foot video projection screen. *** We very strongly recommend that you visit the Distance Learning Surveys on the DL website. *** The Distance Learning Help Desk
Outline / Table of Contents. Course Materials; Communication & Collaboration Tools; Activities & Projects
Outline / Table of Contents Conducting a Video Conference Class Best Practices &Tips for Instructors Preparation - page 2 Course Materials; Communication & Collaboration Tools; Activities & Projects In
Classroom Setup... 2 PC... 2 Document Camera... 3 DVD... 4 Auxiliary... 5. Lecture Capture Setup... 6 Pause and Resume... 6 Considerations...
Classroom Setup... 2 PC... 2 Document Camera... 3 DVD... 4 Auxiliary... 5 Lecture Capture Setup... 6 Pause and Resume... 6 Considerations... 6 Video Conferencing Setup... 7 Camera Control... 8 Preview
OTN Training Reference Material. Polycom IDOC lite Reference Guide
OTN Training Reference Material Polycom IDOC lite Reference Guide Table of Contents 1.0 Terminology 1.1. Types of Videoconferences 1.2. Styles of Videoconferences 1.3. Modes of Videoconferences 1.4. Telemedicine
Classroom TIP (Technology Incentive Plan)
Overview What is the? The is a process to help teachers successfully integrate technology into the curriculum. The plan provides training, support, and equipment/software for teachers who request technology
How To Build A Large Room For A Conference
Polycom Solutions Architecture Typical Applications for Vortex Products with Other Installed A/V Equipment Application Note Polycom Installed Voice Business April 2005 Polycom Solutions Architecture This
Videoconferencing Operation Troubleshooting Procedures
Videoconferencing Operation Troubleshooting Procedures Starting the Vtel Unit: 1. Power up the computer (If you have a Compaq unit, the power switch is located on the front in the middle of the computer.
Instructional Design Service Catalog
Instructional Design Service Catalog CETIS Design Vision Statement To strategically prepare, motivate, and empower faculty and administrators to create and deliver innovative and student-centered learning
Ten Simple Steps Toward Universal Design of Online Courses
Ten Simple Steps Toward Universal Design of Online Courses Implementing the principles of universal design in online learning means anticipating the diversity of students that may enroll in your course
An introduction to videoconference teaching
UTas Teaching and Learning resources An introduction to videoconference teaching is used extensively throughout the University for teaching purposes. There are 9 dedicated videoconference venues spread
Tips for Taking Online Classes. Student Success Workshop
Tips for Taking nline Classes Student Success Workshop Types of Distance Learning Distance learning occurs outside of the traditional classroom setting. These classes may take place over the internet (i.e.
Lincoln University Video Conference User Guide
Lincoln University Video Conference User Guide Original 20 th July 2006 Updated 22 nd September 2009 Tandberg 880 MXP Video Conferencing Unit TANDBERG REMOTE CONTROL QUICK REFERENCE In the text QF#1 =
Assisting Students Who Use Wheelchairs:
Quick-Guide Extra Assisting Students Who Use Wheelchairs: Guidelines for School Personnel Michael F. Giangreco, Irene McEwen, Timothy Fox, and Deborah Lisi-Baker Quick-Guides to Inclusion 3: Ideas for
In this topic we discuss a number of design decisions you can make to help ensure your course is accessible to all users.
Accessible Course Design As a course designer you hold a pivotal role in ensuring that Learning Environment is accessible to all users, regardless of their learning needs. It is your content that students
Good Practice in the use of Video Conferencing
Good Practice in the use of Video Conferencing by Geoff Turrell Director ATHENA After using Video Conference technology in the school environment for the past ten year, it has been possible to make judgements
Using the Polycom Video Conferencing System Instructions for equipment operation, basic troubleshooting, and pedagogical best practices.
Using the Polycom Video Conferencing System Instructions for equipment operation, basic troubleshooting, and pedagogical best practices. Prepared by the Center for Teaching Excellence July, 2015 Contents
Information Technology Curriculum
Information Technology Curriculum St. Francis School District Committee Review Members: Sue Dohr, Peter Graven, Sandy Korom, Michelle Mancl District Websites: http://www.wggators.org http://www.dcchargers.org
Introducing Web Conferencing Tools
Introducing Web Conferencing Tools A Towards Maturity paper providing information and support for those new to web conferencing tools June 09 Introduction... 2 What is web conferencing?... 2 Benefits of
MYP Unit Question. How can I apply and convey my design skills in developing a product to meet the expectations of a client?
MYP unit planner Unit Title Teacher(s) Communication of Concepts/Creating Business Web Sites Utilizing a Client s Perceptions Nicholson Subject and Grade Level Technology - Year 5 Time frame and duration
Free GlobalViewer FREE WEB-BASED A/V RESOURCE MANAGEMENT AND REMOTE CONTROL APPLICATION IP LINK. n Created and uploaded using Global Configurator
IP LINK Free GlobalViewer FREE WEB-BASED A/V RESOURCE MANAGEMENT AND REMOTE CONTROL APPLICATION n Created and uploaded using Global Configurator n Remotely monitor and control TouchLink, MediaLink, and
Examples of Teacher-Designed/Scored Feedback Questionnaires A Guided Self-Analysis for Beginning Instructors
Examples of Teacher-Designed/Scored Feedback Questionnaires A Guided Self-Analysis for Beginning Instructors Teaching is a complex process that rests in large part on the quality of the exchanges between
2002 Worcester Public Schools (WPS) Benchmarks for Grade 3 1. 03.SC.TE.05 Develop a knowledge and understanding of the metric measurement system.
3.G.2 What is a Centimeter? An introduction to measuring length in the metric system Grade Level 3 Sessions Seasonality Instructional Mode(s) Team Size WPS Benchmarks MA Frameworks Key Words (1): 1 at
PEARL Portable Reading Camera
PEARL Portable Reading Camera Quick Start Guide Freedom Scientific, Inc. 440528-001 Rev. D Freedom Scientific, Inc., 11800 31 st Court North, St. Petersburg, Florida 33716-1805, USA www.freedomscientific.com
ZOOM VIDEO CONFERENCING SOFTWARE USER S GUIDE. Velda Arnaud. Blue Mountain Community College. [Company address]
ZOOM VIDEO CONFERENCING SOFTWARE USER S GUIDE Velda Arnaud Blue Mountain Community College [Company address] Table of Contents Zoom Video Conferencing Software BMCC User s Guide Last updated 8/16/2015
Global engagement. An International Baccalaureate education for all
Learning stories Language and learning Inclusive education Global engagement Multiple programme schools Learning stories from the IB continuum share examples of good practice from IB World Schools in order
Visualizing the Teaching / Learning Process through Computer Graphics. Visualizing, technology, computer graphics, education
Visualizing the Teaching / Learning Process through Computer Graphics 1 Aghware F. O.; 2 Egbuna E. O.; 3 Aghware A. and 4 Ojugo Arnold 1, 2, 3 Computer Science Department, College of Education, Agbor 4
Yes No Correction Date. Seated Position Do you know how to adjust your chair? Is your chair adjusted for support & comfort?
UC Davis Health System - Computer Workstation Self Evaluation Assessment Date: Employee Name: Employee ID#: Department: Supervisor: Union Affiliation: Date of Hire (if new hire) Reason for Assessment (circle
IM 2701 Multimedia Design and Web Development BSc in Business Information Systems. Chapter 01 Introduction to Multimedia Design
IM 2701 Multimedia Design and Web Development BSc in Business Information Systems Chapter 01 Introduction to Multimedia Design Topics Definition of Multimedia Multimedia Elements Web Design Principles
ClarisWorks 5.0. Graphics
ClarisWorks 5.0 Graphics Level 1 Training Guide DRAFT Instructional Technology Page 1 Table of Contents Objectives... Page 3 Course Description and Organization... Page 4 Technology Requirements... Page
PAPER CRAFT. Assembly Instructions. Assembly instructions: Fifteen A4-sized sheets. Paper craft: Sixteen A4-sized sheets with 174 parts in all
PAPER CRAFT Assembly Instructions Thank you for downloading the "VMAX" paper craft model. By simply following this manual while referring to the names and numbers shown on the parts sheets, you can assemble
Business Value of Telepresence By: S. Ann Earon, Ph.D., President Telemanagement Resources International Inc.
Business Value of Telepresence By: S. Ann Earon, Ph.D., President Telemanagement Resources International Inc. Introduction Telepresence is what videoconferencing was meant to be: reliable, highly interactive,
Create Your Own Business Project
Create Your Own Business Project Assignment 1: Business Proposal (24 pts.) Write a business proposal in unbound report format. It must be a minimum of one page. It must contain all of the information listed
Conference Room Environmental Conditions :
Conference Room Environmental Conditions : Opening salutation: Welcome to the TANDBERG University prerequisite Conference Room Environmental Conditions lesson. Before commencing you are required to ensure
CSU Desktop Video Conferencing
CSU Desktop Video Conferencing Microsoft Office Communicator 2007 R2 (MOC) What is Desktop Videoconferencing at CSU? CSU has recently adopted Microsoft s Office Communicator product (MOC) as its desktop
Chapter 3. Application Software. Chapter 3 Objectives. Application Software. Application Software. Application Software. What is application software?
Chapter 3 Objectives Chapter 3 Application Software Identify the the categories of of application software Explain ways software is is distributed Explain how to to work with application software Identify
Polycom Halo 1.0 Upgraded Solutions User s Guide
Polycom Halo 1.0 Upgraded Solutions User s Guide 1.0.0 September 2012 3725-71352-001/A Trademark Information Polycom, Halo, and the names and marks associated with Polycom's products are trademarks and/or
Making the most of your conference poster. Dr Krystyna Haq Graduate Education Officer Graduate Research School
Making the most of your conference poster Dr Krystyna Haq Graduate Education Officer Graduate Research School Why present a conference poster? Why present a conference poster? communicate a message (your
2D & 3D TelePresence
2D & 3D TelePresence delivers the ultimate experience in communication over a distance with aligned eye contact and a life-size sense of presence in a room setting. Eye Contact systems achieve eye-to-eye
Oregon State Bar Software Standards 2005. Software Proficiency Expectations (Items in bold are to be demonstrated)
Oregon State Bar Software Standards 2005 Computer Basics (all users) Software Proficiency Expectations (Items in bold are to be demonstrated) Touch typing (at least 25 words per minute). Starting, shutting
Instructions to Create Your Rollup Poster in PowerPoint
Instructions to Create Your Rollup Poster in PowerPoint THE IDEAL POSTER IS DESIGNED TO... Provide a brief overview of your research Encourage discussion Stand alone when you re not there to provide an
The Notebook Software Activity Guide
The Notebook Software Activity Guide The Notebook software activity guide is intended to act as a reference of the best practices for creating and presenting lesson activities using Notebook software.
GENERAL INFORMATION FOR ANIMATION AND MULTIMEDIA ASSISTANT
GENERAL INFORMATION FOR ANIMATION AND MULTIMEDIA ASSISTANT Sector IT&ITES Coordinator Naresh Chandra, DGE&T Scheme MES Computer Fundamentals, MS-Office, Internet & Soft Skills, 2D Preproduction Existing
Getting Started Guide for the VSX Series
Getting Started Guide for the VSX Series July 2004 Edition 3725-21286-005/A GETTING STARTED GUIDE FOR THE VSX SERIES Trademark Information Polycom and the Polycom logo design are registered trademarks
Mobility with Eye-Fi Scanning Guide
Mobility with Eye-Fi Scanning Guide Scan and Transfer Images Wirelessly with Eye-Fi This document is to be used in addition to the scanner s user guide located on the installation disc. The instructions
Making sense of 360 degree feedback. part of our We think series
Making sense of 360 degree feedback part of our We think series Contents Making sense of 360 evaluating feedback 3 The Head Light Feedback Facilitator Training course 3 Moving on from the JoHari Window
8 Steps to Selecting and Implementing Videoconferencing Solutions in Education
8 Steps to Selecting and Implementing Videoconferencing Solutions in Education 8 Steps to Selecting and Implementing Videoconferencing Solutions in Education Successful deployment of videoconferencing
Product Specifications
Data Sheet Cisco TelePresence TX9000 Series Product Overview The Cisco TelePresence TX9000 Series (TX9000) is the new benchmark for immersive in-person collaboration. With modern design and advanced functions,
Meeting Room Configurations
Jordan-Webb - All Rights Reserved 1991-2004 - Page 1 Meeting Room Configurations Guidelines for Meeting Room Seating Arrangements Revision 5.01-09/15/2004 Paul Collins Jordan-Webb (773) 463-2288 [email protected]
Impact of On-line Lectures for an Undergraduate Mechanisms Course
Impact of On-line Lectures for an Undergraduate Mechanisms Course William L. Cleghorn and Hapreet Dhariwal University of Toronto [email protected] and [email protected] Abstract This
Graphics Designer 101. Learn The Basics To Becoming A Graphics Designer!
Graphics Designer 101 Learn The Basics To Becoming A Graphics Designer! Contents Introduction Chapter 1 The Role of the Graphics Designer Chapter 2 Qualifications in Order to Become a Graphics Designer
Chapter 3. Application Software. Chapter 3 Objectives. Application Software
Chapter 3 Objectives Chapter 3 Application Software Identify the categories of application software Explain ways software is distributed Explain how to work with application software Identify the key features
Quantitative Displays for Combining Time-Series and Part-to-Whole Relationships
Quantitative Displays for Combining Time-Series and Part-to-Whole Relationships Stephen Few, Perceptual Edge Visual Business Intelligence Newsletter January, February, and March 211 Graphical displays
Summary Table for SolarWinds Web Help Desk
Date: February 25, 2013 Name of Product: SolarWinds Web Help Desk Contact for more Information: http://www.solarwinds.com/support/ Summary Table for Voluntary Product Accessibility Template (VPAT) Remarks
Loss Prevention Reference Note. Adjusting the Computer Workstation. Glare Viewing Distance. Line of Sight Neck Posture Arm Posture Back Posture
Loss Prevention Reference Note Adjusting the Computer Workstation Line of Sight Neck Posture Arm Posture Back Posture Adjustability Glare Viewing Distance Work Surfaces Mouse Position Leg Space Leg Support
Graphic Design for Beginners
Graphic Design for Beginners Presented By MasterResaleRights.com Table of Contents Introduction 3 Chapter 1 The Role of the Graphic Designer 5 Chapter 2 Qualifications in Order to Become a Graphic Designer
Cisco TelePresence TX1300 Series
Data Sheet Cisco TelePresence TX1300 Series Product Overview The Cisco TelePresence TX1300 Series extends the experience pioneered by Cisco s fully immersive threescreen solutions to smaller general purpose
Realtime Remote Online Captioning: An Effective Accommodation for Rural Schools and Colleges. June 27, 2001
Realtime Remote Online Captioning 1 Realtime Remote Online Captioning: An Effective Accommodation for Rural Schools and Colleges June 27, 2001 M. Bryce Fifield, Ph.D. North Dakota Center for Persons with
Display Policy for Learning Environments
Display Policy for Learning Environments 1 Contents Section 1 1. Aims p.3 2. Policy Background p.3 3. Linking policy to curriculum priorities p.3 4. Purpose of display p.3-4 Section 2 5. The learning environment
Digital Messages GUIDELINES
A NEW era of Digital Advertising 2015 Digital Messages GUIDELINES DIGITAL BILLBOARD CONTENTS GUIDELINES & TIPS Introdution 01 Intro Maximize the Potential Text, graphics and backgrounds will need good
Choosing an LMS FOR EMPLOYEE TRAINING
Choosing an LMS FOR EMPLOYEE TRAINING As organizations grow it becomes more challenging to scale your internal learning culture. You must be certain that your staff is trained in the entire organizational
Clusters Setup. Groups of interconnected rectangular tables.
Clusters Setup Groups of interconnected rectangular tables. Benefits: Groups of three rectangular tables, configured to maximize working sessions, collaboration and group participation with the facilitator(s).
Presentation Skills for Videoconferencing
Presentation Skills for Videoconferencing Office of Faculty Development Ohio University College of Osteopathic Medicine The purpose of this presentation is to provide you with a succinct set of tips that
ART & BOOKS by Shannon Christensen TEACHING KINDERGARTEN
ART & BOOKS by Shannon Christensen TEACHING KINDERGARTEN LESSON #1 LINES CONCEPT THE DOT by Peter H. Reynolds TEACHING KINDERGARTEN LESSON #1 LINES & THE DOT OBJECTIVE The student should be able to 1)
Student Engagement, Visual Learning and Technology: Can Interactive Whiteboards Help?
Student Engagement, Visual Learning and Technology: Can Interactive Whiteboards Help? William D. Beeland, Jr. Abstract: The purpose of this action research study was to determine the effect of the use
Child s Communication Book
Written by: Nadia Mia What is a Communication Book? A communication book can mean different things to different people. In some schools, parents and teachers use a communication book to share information
Discovering Computers 2008. Chapter 3 Application Software
Discovering Computers 2008 Chapter 3 Application Software Chapter 3 Objectives Identify the categories of application software Explain ways software is distributed Explain how to work with application
Photography & Video Style Guide Standards for St. Edward s University
Standards for Version 1, August 2012 Table of Contents Why Standardize?... 3 Classroom Photography... 4 Students... 4 Instructors... 6 What to Avoid... 8 Event Photography... 9 Speakers... 11 Magazine
Professional Telephone Courtesy Guide
Professional Telephone Courtesy Guide Table of Contents Who are our Customers?... 2 Telephone Courtesy... 3 Answering the Telephone... 5 Placing a Caller on Hold... 6 Keeping Your Staff Well Informed...
D E F I N E V E L O D O. Telemedicine Room Design PROGRAM GUIDE. CTEConline.org
L O D E F I N E D E V E P D O Telemedicine Room Design PROGRAM GUIDE CTEConline.org Telemedicine Room Design Program Guide A Publication of: California Telemedicine and ehealth Center Christine Martin,
Operating Instructions 2.204 Administration Building Conference Room
Operating Instructions 2.204 Administration Building Conference Room Press Touch Panel to Begin Contents Introduction... 2 Undock / Dock the AMX Touch Panel:... 2 Operations... 3 Logo Page... 3 What would
MathXL Getting Started Guide for Instructors
MathXL Getting Started Guide for Instructors Copyright Notice Copyright 2013 by Pearson Education. All rights reserved. No part of the contents of this book may be reproduced or transmitted in any form
Cisco Phone and Voicemail. End User Training 2014
Cisco Phone and Voicemail End User Training 2014 Agenda Index Cisco IP Phone Models Phone Functions Receiving a Call Secondary Numbers Call Waiting Place a Call and End a Call Divert Hold Forward Conference
The Impact of Web-Based Lecture Technologies on Current and Future Practices in Learning and Teaching
The Impact of Web-Based Lecture Technologies on Current and Future Practices in Learning and Teaching Case Study Four: A Tale of Two Deliveries Discipline context Marketing Aim Comparing online and on
Free: John Tschohl Customer Service Strategic E- mail Newsletter at www.customer- service.com
MMXII by 9201 East Bloomington Freeway Minneapolis, MN 55420 USA (952) 884-3311 (800) 548-0538 (952) 884-8901 Fax [email protected] www.customer- service.com www.johntschohl.com Free: John Tschohl
