Process Control 2.5 Workflow Customizing

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1 SAP SOLUTIONS FOR GOVERNANCE, RISK, AND COMPLIANCE Process Control 2.5 Workflow Customizing SAP GRC Regional Implementation Group Applicable Releases: SAP GRC Process Control 2.5 Topic Area: GRC / Process Control Capability: GRC / Process Control Version 1 June 2008

2 Copyright 2008 SAP AG. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. Microsoft, Windows, Outlook, and PowerPoint are registered trademarks of Microsoft Corporation. IBM, DB2, DB2 Universal Database, OS/2, Parallel Sysplex, MVS/ESA, AIX, S/390, AS/400, OS/390, OS/400, iseries, pseries, xseries, zseries, z/os, AFP, Intelligent Miner, WebSphere, Netfinity, Tivoli, Informix, i5/os, POWER, POWER5, OpenPower and PowerPC are trademarks or registered trademarks of IBM Corporation. Adobe, the Adobe logo, Acrobat, PostScript, and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States and/or other countries. Oracle is a registered trademark of Oracle Corporation. UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group. Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin are trademarks or registered trademarks of Citrix Systems, Inc. HTML, XML, XHTML and W3C are trademarks or registered trademarks of W3C, World Wide Web Consortium, Massachusetts Institute of Technology. Java is a registered trademark of Sun Microsystems, Inc. JavaScript is a registered trademark of Sun Microsystems, Inc., used under license for technology invented and implemented by Netscape. MaxDB is a trademark of MySQL AB, Sweden. SAP, R/3, mysap, mysap.com, xapps, xapp, SAP NetWeaver, and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary. These materials are subject to change without notice. These materials are provided by SAP AG and its affiliated companies ("SAP Group") for informational purposes only, without representation or warranty of any kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty. These materials are provided as is without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP shall not be liable for damages of any kind including without limitation direct, special, indirect, or consequential damages that may result from the use of these materials. SAP does not warrant the accuracy or completeness of the information, text, graphics, links or other items contained within these materials. SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third party web pages nor provide any warranty whatsoever relating to third party web pages. SAP NetWeaver How-to Guides are intended to simplify the product implementation. While specific product features and procedures typically are explained in a practical business context, it is not implied that those features and procedures are the only approach in solving a specific business problem using SAP NetWeaver. Should you wish to receive additional information, clarification or support, please refer to SAP Consulting. Any software coding and/or code lines / strings ( Code ) included in this documentation are only examples and are not intended to be used in a productive system environment. The Code is only intended better explain and visualize the syntax and phrasing rules of certain coding. SAP does not warrant the correctness and completeness of the Code given herein, and SAP shall not be liable for errors or damages caused by the usage of the Code, except if such damages were caused by SAP intentionally or grossly negligent. Disclaimer Some components of this product are based on Java. Any code change in these components may cause unpredictable and severe malfunctions and is therefore expressively prohibited, as is any decompilation of these components. Any Java Source Code delivered with this product is only to be used by SAP s Support Services and may not be modified or altered in any way.

3 Document History Document Version Description 1.00 Document created Table of Contents 1 Introduction About this document Information Available on SAP Service Marketplace Technical System Landscape Process Control Architecture Software Component Matrix Workflow Customizing Automatic Workflow Customizing Event Linkage Agents and Workflow Task specific customizing Event Queue Register Workflow System in qrfc Monitor /9/2008 1

4 1 Introduction 1.1 About this document SAP GRC Process Control is an enterprise software solution for internal controls management. It enables organizations to document their control environment, test and assess controls, track issues to remediation, and certify and report on the state and quality of internal controls. Using a combination of data forms, automated workflows, certification and interactive reports, this solution enables members of internal control, audit and business process teams to effectively manage compliance activities. SAP GRC Process Control features ERP integration and automated control testing and monitoring, which may help to reduce audit cycles and cost of compliance, as well as provide a higher degree of reliability and integrity in financial statements. SAP solutions for governance, risk, and compliance are powered by the SAP NetWeaver platform. SAP NetWeaver unifies technology components into a single platform, allowing organizations to reduce IT complexity and obtain more business value from their IT investments. It provides the best way to integrate all systems running SAP or non-sap software. SAP NetWeaver also helps organizations align IT with their business. With SAP NetWeaver, organizations can compose and enhance business applications rapidly using enterprise services. As the foundation for enterprise service-oriented architecture (enterprise SOA), SAP NetWeaver allows organizations to evolve their current IT landscapes into a strategic environment that drives business change. This guide provides guidelines and GRC best practices for the implementation of the SAP GRC Process Control. Implementation is the process of understanding customer requirements and helps to lay a firm groundwork for successful implementation of the Suite. 4/9/2008 2

5 1.2 Information Available on SAP Service Marketplace More information is available as follows on SAP Service Marketplace Documentation Description Internet Address Title The security guide describes the settings for a medium security level and offers suggestions for raising security levels. A collective security guide is available for SAP NetWeaver. SAP GRC Process Control Security Guide The master guide is the starting point for implementing an SAP solution. It provides scenariospecific descriptions of preparation, execution, and followup of an implementation. It also provides references to other documents, such as installation guides, the technical infrastructure guide and SAP Notes. SAP GRC Process Master Guide The operations manual is the starting point for operating a system that runs on SAP NetWeaver. The manual refers users to the tools and documentation that are needed to carry out various tasks, such as monitoring, backup/ restore, master data maintenance, transports, and tests. SAP GRC Process Control Operations Guide The SAP Library (users guide) is a collection of documentation for SAP software covering functions and processes. On SAP Help Portal at (also available as documentation DVD) SAP GRC Process Control Users Guide The installation guide describes the technical implementation of an installable unit, taking into account the combinations of operating systems and databases. It does not describe any business-related configuration. On SAP Service Marketplace at SAP NetWeaver Installation Guide 4/9/2008 3

6 General Quick Links Description SAP Help Portal SAP Notes Released platforms and operating systems System sizing Security Internet Address /9/2008 4

7 2 Technical System Landscape 2.1 Process Control Architecture The following is an overview of the technical system landscape. 4/9/2008 5

8 2.2 Software Component Matrix This is an overview of all the software components used by GRC Process Control. For more information, refer to the SAP GRC Process Control Installation Guide at service.sap.com/instguides. 4/9/2008 6

9 3 Workflow Customizing Many activities in Process Controls are workflow supported and therefore essential for the application to run smoothly. To customize the workflow engine you have to perform several steps to set up process controls workflow functionalities. All required steps can be found within the img customizing (GRC Process Control Workflow). 4/9/2008 7

10 3.1 Automatic Workflow Customizing The first activity is to run the automatic workflow customizing. Run transaction SWU3 or enter the automatic workflow customizing via img GRC Process Control Workflow Automatic Workflow Customizing. 4/9/2008 8

11 Within the automatic workflow customizing you schedule all necessary jobs for the workflows as well as the basic settings of the workflow engine. Expand the knot Maintain Runtime Environment to see all entries in the list. Select the knot Maintain Runtime Environment and press the Perform Automatic Workflow Customizing, see red marked button. All required jobs are scheduled automatically. All entries under Classify Tasks as General should also be green. 4/9/2008 9

12 3.2 Event Linkage Agents and Workflow Activating the event queue is advisable if many workflows are generated. In the case of few workflows, processing is quicker if you do not activate the event queue. To activate the Event Linkage for the GRC Process Controls activities run transaction SWE2. Please check that the Type linkage for the object types GRPC* are activated. SAP recommends activating the event queue at least for the object types GRPC_CASEA and GRPC_CASET because this is where a large number of workflows are generated. 4/9/

13 To enable the Event linkage for an object type, make sure that you are in change view mode, and then double click on the object type you want to change. Within the Event Type Linkage Details you can activate the Linkage as well as the Event Queue by setting the flag as shown below. Finally save you changes. 4/9/

14 3.3 Task specific customizing In this activity you make all the settings required to adapt the SAP tasks and SAP workflows supplied. Only carry out this activity if you want to use the scenarios supported by SAP. Possible agents must be specified for each task in order to clearly define the organizational responsibility for processing. Workflows can only be started in dialog by their possible agents. If a scenario requires that the relevant workflow be started in dialog, this workflow must be assigned to its possible agents. 4/9/

15 Any task not labeled as background task should be a General Task. A task or workflow can be started as a reaction to events created by the application functionality. For this, specific events are declared as triggering events for the task or workflow. Activate this linkage between triggering event and task or workflow if you really want to create the linkage between event and task or workflow as suggested by SAP. 4/9/

16 4/9/

17 3.4 Event Queue In this IMG activity, you can make specific settings towards improving performance for workflow processing since many dialog processes are utilized during workflow generation. If the settings are not changed, receivers of events (such as workflows) are started directly in the standard version. This may lead to a high system load if the number of events is large. To avoid this, events for defined event linkages can be written into the event queue. For background information on event queue administration, see the SAP Library for the SAP Business Workflow under Reference Documentation -> Workflow System Administration -> Event Manager Administration. Enter the Event Queue via transaction SWEAD or via img GRC Process Control Workflow Event Queue Administration. On the tab first tab Overview you should see the number of Event linkages activated for the Event Queue from chapter /9/

18 Switch to the tab Basic data and determine the Administrator as well as the system behavior in case of errors (SAP recommends selecting the Deactivation of Linkage option from the dropdown list). Switch to tab Activation to activate the Event Queue. 4/9/

19 In the Background Job tab, you should adjust the settings for Number of events per read access and Time interval between two read accesses to suit your system capacity. It is recommended to enter about 12 read accesses per minute. This means that 12 workflows are sent per minute for each work process (if there are 10 work processes, 120 workflows are sent per minute). When used in the context of the outbound queue in the IMG activity Register Workflow System in qrfc Monitor, individual workflows for which the event queue is not activated are also sent with the others. Hence, if an additional single workflow needs to be sent during the mass generation of workflows, the workflow is processed after one minute as opposed to at the end of mass processing. By choosing Display Background Job, you can monitor the logs of the executed jobs. In the Event delivery tab page, SAP recommends retaining the following default settings: Processing of events: Sequential Start of receivers: Asynchronous 4/9/

20 From the same tab page, you should make the settings for the server groups by choosing the Server Group Definition pushbutton. Pay particular attention to the setting made for the parameter Minimum Number of Free WPs: The smaller the value you specify, the greater the speed with which the events are processed 3.5 Register Workflow System in qrfc Monitor To improve the performance of workflow processing, you can register the logical RFC destination used by the workflow (WORKFLOW_LOCAL_<client>) in the qrfc outbound queue in the qrfc monitor. 4/9/

21 Use the Registration button for Registration. Enter WORKFLOW_LOCAL_<client> under Destination. Under MAXCONN, you can specify how many connections the queue may open to the system behind the destination. The number specifies how many dialog processes should be stored. Under MAXTIME, specify for how many seconds the system should process the destination if the queue contains several destinations. You can keep the default value (60). If one of the destinations should be the preferred destination, you can increase the value for this destination. You must not set the NO_TRFC indicator because the workflow uses trfc. 4/9/

22 4/9/

23 SAP AG Dietmar-Hopp-Allee Walldorf Germany T +49/18 05/ F +49/18 05/ Copyright 2008 SAP AG. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. Microsoft, Windows, Outlook, and PowerPoint are registered trademarks of Microsoft Corporation. IBM, DB2, DB2 Universal Database, OS/2, Parallel Sysplex, MVS/ESA, AIX, S/390, AS/400, OS/390, OS/400, iseries, pseries, xseries, zseries, System i, System i5, System p, System p5, System x, System z, System z9, z/os, AFP, Intelligent Miner, WebSphere, Netfinity, Tivoli, Informix, i5/os, POWER, POWER5, POWER5+, OpenPower and PowerPC are trademarks or registered trademarks of IBM Corporation. Adobe, the Adobe logo, Acrobat, PostScript, and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States and/or other countries. Oracle is a registered trademark of Oracle Corporation. UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group. Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin are trademarks or registered trademarks of Citrix Systems, Inc. HTML, XML, XHTML and W3C are trademarks or registered trademarks of W3C, World Wide Web Consortium, Massachusetts Institute of Technology. Java is a registered trademark of Sun Microsystems, Inc. JavaScript is a registered trademark of Sun Microsystems, Inc., used under license for technology invented and implemented by Netscape. MaxDB is a trademark of MySQL AB, Sweden. SAP, R/3, mysap, mysap.com, xapps, xapp, SAP NetWeaver, and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary. These materials are subject to change without notice. These materials are provided by SAP AG and its affiliated companies ( SAP Group ) for informational purposes only, without representation or warranty of any kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty. This document was created using stylesheet (V5.1beta [= 6.0 for E3]) and XSLT processor SAXON from Michael Kay ( XSLT version 1. Disclaimer Some components of this product are based on Java. Any code change in these components may cause unpredictable and severe malfunctions and is therefore expressively prohibited, as is any decompilation of these components. Any Java Source Code delivered with this product is only to be used by SAP s Support Services and may not be modified or altered in any way. 4/9/

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