94%! of customers will pay more for a better experience.*

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Felix Fowler
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1 Customer Experience Bekannte Ausgangssituation hoher Troubleshooting Aufwand zu wenig Usage Informationen Schlechte Performance Unzureichendes Monitoring Anwender Jens Zwer Enterprise & Cloud Solutions Nordeuropa Verfügbarkeit? Wo liegt das Problem? Unzufriedene User? Lange Antwortzeiten? Das muss nicht sein! Oracle Enterprise Manager Top-Down Quality Testing & Monitoring - Test - Functional Testing - Load Testing - Test Data Diagnostic & Tuning 94%! of customers will pay more for a better experience.* Embrace Customer Experience As The Only Sustainable Differentiator Enduser Probleme Operations 64%! of customers stop doing business with an organization after one bad experience.* - Database Testing Complete solution spanning all phases from development through production Ausfallzeiten Business Impact WHY TESTING? Daily Challenge Changes any time! Testing Suite q New User q New Load q O/S Upgrades q Database Upgrades q Patch q New Hardware q Migrations q Consolidations - Web, WebServices, Adobe, Oracle FORMS & ADF, Fusion, Siebel, PSFT, Hyperion, JD Edwards, ebusiness Suite, - Reduzierte Scripting Aufwände ~50% Functional Testing q Changes q other Changes & Tuning Need for Testing, People & Know-How to ensure Production & reduce RISK! to save Time & Money! Test Load Testing 1

2 Oracle Test Manager: Test Manager Modules Test Process Oracle Test Manager Manage test process from a centralized Web console Comprehensive traceability from test requirements, to test cases, to issues Requirements Test Execution Test Plan Tests Issues Dashboard Define product requirements, thisfound is used for the Bugs and defects A testing, Portal view of your testing reports, is giving logged birds eye overview Execution module for tests defined in theduring Tests module. Allows for detailed planning of the Reports ofin tests forto the testing actitivites. test case definitions order know if everything here. Automatic of the links current to Tests test status. and Requirements affected Define Test Sets to reflect: definitions for test plans, tools, processes, Use pre-defined reports or create custom reports on your be: istests covered testing. vital Versions of may yourthrough application tested exit criterias etc... test results and progress... of Manual arebased linkedon tosogeti s Testtest plans and Tests Requirements Parts Test your appliction under Pre-defined Plans Automated (Oracle Functional Testing) Tmap Sprints Junit tests (from Jdeveloper or other tools) Etc... included as template 3:rd Party (integration with tools frm other vendors) Test Sets provides: Links to Requirements Issues for easy tracking Better overview and structure and of the testing/test execution More flexibility à Tests may be re-used in multiple Test Sets Possibility to run failed Tests in a Test Set to ensure coverage Document both manual & automated test cases and execute from your test plan Create reports to provide visibility into the test process Fully customizable to fit your test methodology Scalable enterprise architecture, yet easy to deploy & manage 10 Funktional/Regression Testing Oracle OpenScript User Interface Siebel - Functional Testing (OpenUI) Oracle EBS / Forms Testing Functional Testing 13 Siebel Testing in ATS Web Actions Siebel SI/Web Actions Siebel HI Actions The most Robust Object Identification in the market RN Repository Name OT Object Type UN UI Name Forms Actions 2

3 Oracle ADF s Testing in ATS Web Services Testing Testing Scope ADF Actions Oracle Testing Suite 9.1 Oracle E-Business Suite Order Procurement Supply Chain Customer Data Inventory Data Notifications/Approvals Workflow Quote to Cash Process Self Service HR ATS Versus Manual Testing Times Example Setup EBS Forms Oracle Load Tester Enables consistent delivery of high-quality, high-performance applications by bringing structure, repeatability, and visibility to testing efforts. DB metrics Self Service 8 67 Portal CCM DataCollector Load Agent(s) Oracle Load testing (for Web applications) Time in Hours HW/SW metrics MW & SARM metrics Controller ATS Manual Serverstats Load Testing Oracle Load Tester is an easy-to-use scalability testing tool that lets users quickly eliminate performance bottlenecks in Web application. Key Benefits Highly scalable Weblogic App Server + Oracle DB Benchmarks of VUs per box Scalable automatic content validation Multiple agent types Oracle Database and Apps Diagnostics Oracle Enterprise Manager integration to Oracle Load Testing Level 1: Measure End- User Performance under load Oracle Database ServerStats Profile New Oracle Load Testing ServerStats monitoring profile for Oracle Database to capture key performance metrics during a load test Extensive analysis capabilities Easy to use real-time data views Comprehensive performance monitors Web-based reporting interface Level 3: Measure Server-Side Transaction Performance with EM diagnostics Level 2: Measure Infrastructure Performance under load with ServerStats 25 3

4 Monitor Through EM and OLT... Transaction Diagnostics Oracle Enterprise Manager Top-Down The tested applications database CPU load is high. This is seen in Oracle Load Testing s ServerStats monitoring or external solutions like Oracle Enterprise Manager Grid Control Operations Quality & Monitoring - Test - Functional Testing - Load Testing Testing - Test Data Diagnostic & Tuning - Database Testing Complete solution spanning all phases from development through production Suites for Siebel, Fusion, EBS, JDE & PSFT Top-Down Business-Centric Designed Specifically for Oracle s Are my customer support processes working? Enduser Are my customermonitoring support processes working? How many user sessions are running? How many user sessions are running? Which component is mis-configured? Which component is mis-configured? Which are the top 5 slowest running SQL statements? How it works? Top-Down Business-Centric Designed Specifically for Oracle s RUEI with Accelerator RAC Which are the top 5 slowest running SQL statements? RAC Realtime Dashboard with Accelerators Page naming Siebel actions Real User Experience Insight without Accelerators: URL based reporting, long URLs without infos about functioncalls No views or user interactions Anwender Inter/Intra/Extra-Net Data Center 4

5 Real User Monitoring for Siebel User satisfaction levels on Siebel apps Details of End-User Manageability Activity and Performance mapping to Branch Offices Datacenter and Network performance breakdowns Real User Monitoring for Siebel Details of Business IT Correlation Reporting of End-User Activity Per Screen and View within Siebel End-User Activity vs. Performance Business Service Monitoring (z.b. Bestellungen, funktionale Fehler) Purple: Activity per screen / Blue: Server Performance / Green: Network Performance 37 End-to-End User Monitoring Real User Monitoring for Siebel Top-Down Business-Centric Designed Specifically for Oracle s Details of End-User Manageability All users, all actions, 24/7 Are my customer support processes working? Report by username and Satisfied / Tolerating / Frustrated How many user sessions are running? Which component is mis-configured? Pack Which are the top 5 slowest running SQL statements? Transaction Diagnostics SYSTEM MONITORING AND DIAGNOSTIC Find Performance Bottlenecks Quickly Find Performance Bottlenecks Quickly Centralized SARM Log Access Centralized SARM Log Access Graphical Performance Analysis Graphical Performance Analysis Support Team Based Diagnostic Support Team Based Diagnostic Integrated into Enterprise Manager Integrated into Enterprise Manager Support Siebel 7.7 and above Support Siebel 7.8 and above RAC System Goal: Historical Analysis of Targets Custom Dashboard 5

6 Configuration Fusion s Aware Filter on Fusion model hierarchy Quick, easy access to comprehensive configuration & compliance data Change Patch Features Automates and eliminates vast majority of manual steps associated with EBS patching Deploys custom and standard Oracle patches Pre-req verification Metalink integration Product Demo Produktdemo: -> Testmanagement _87978_source/d1/d1.html Produktdemo: -> Functional Testing _88547/88547_demo/88547_demo.html Benefits Produktdemo: -> Loadtesting Search, Comparison, Versioning, Historical capabilities 90% reduction in DBA time to apply patches Faster, easier rollouts of EBS and Custom patches Reduction in human error _88547/88547_demo2/88547_demo2.html 6

<Insert Picture Here> Application Testing Suite Overview

<Insert Picture Here> Application Testing Suite Overview Application Testing Suite Overview Agenda Ats Overview OpenScript Functional Testing OpenScript Load Testing Forms/Siebel Modules Installation of Ats Oracle Load Tester Oracle Test