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1 1 Copyright 2011, Oracle and/or its affiliates. All rights

2 Jens Zwer Application Performance Management End-to-End User Monitoring mit Real User Experience Insight 2 Copyright 2011, Oracle and/or its affiliates. All rights

3 PERFORMANCE MATTERS 7% 7% LOSS IN CONVERSION 11% FEWER PAGEVIEWS 16% DECREASE IN CUSTOMER SATISFACTION Just 1 second delay in page loading time: Source: Glasses Direct, UK s leading glasses e-tailor, March Copyright 2011, Oracle and/or its affiliates. All rights

4 SO MARKET SHIFTS BUT : EXPERIENCES HAVE NOT Mobile Computing By 2014, 90% of companies will support their applications on personal devices Average loading times for Oracle.com: iphone: Android: 2.38 sec 1.62 sec IE8: 6.9 sec Chrome: 7.4 sec Source: webpagetest.org 4 Copyright 2011, Oracle and/or its affiliates. All rights

5 Traditional Monitoring solutions no 100 % solution Solution: Oracle APM see with the eyes of your users - 74% of all problems reported from end-user # number of problems - Support need minimum 6 Calls to solve problems from end-user Oracle APM all User all Transactions 24*7 end-to-end Synthetic Business Monitoring Application Monitoring Server Monitoring 5 Copyright 2011, Oracle and/or its affiliates. All rights

6 Oracle End-to-End Monitoring Solution Are my customers happy? How is the order intake doing? Why hasn t the order shipped yet? What is the root cause of the problem? DB Diagnostics Java & Business Transactions Monitoring Enduser Monitoring 6 Copyright 2011, Oracle and/or its affiliates. All rights

7 End-2-End Business Application Management Summary of use case you ve just seen Real User Experience Insight (RUEI) Business Transaction Management (BTM) Web Server App Server App Server App Server Database JVM Diagnostics (JVMD) DB Diagnostics 7 Copyright 2011, Oracle and/or its affiliates. All rights

8 Enduser Monitoring: 2 Approaches Synthetic Monitoring 1 Recorded Sessions Trend reporting, defined user Service Availability Reporting 2 Cover many protocols / technologies Real User Monitoring True User Performance, all users, 24/7 Complete Session Reporting /Replay Total application Coverage, all functions 8 Copyright 2011, Oracle and/or its affiliates. All rights

9 Real User Monitoring: Session Capture Client IP & Location Requested URL 1 Cookie / Session ID Page request Browser Acks 3 Source URL / POST & GET information Response / Time? TCP Status, Server Err, Website Err, etc Page response Content Scan of Body/Header 2 Delivered / Time? User Abort Network Timed Out 9 Copyright 2011, Oracle and/or its affiliates. All rights

10 How it works? Real User Experience Insight Anwender Inter/Intra/Extra-Net Data Center 10 Copyright 2011, Oracle and/or its affiliates. All rights

11 RUEI support for Web & Oracle Applications Siebel, ebusiness Suite, Peoplesoft, Fusion Apps, Forms & ADF Mit Accelerators Page naming Siebel actions Ohne Accelerators: URL based reporting, long URLs without infos about functioncalls No views or user interactions 11 Copyright 2011, Oracle and/or its affiliates. All rights

12 Realtime Dashboard 12 Copyright 2011, Oracle and/or its affiliates. All rights

13 Über 60 vordefinierte Reports für Fachbereich & IT (Dev, QA, Operations, Marketing, Sales, Business) 13 Copyright 2011, Oracle and/or its affiliates. All rights

14 Dedicated RUEI Reports Datacenter and Network performance Transaction Funnel Report Enduser E-to-E Performance Reporting of End-User Activity & Performance 14

15 Order slow-down Alert Oder intake is slowing down, successful completion of the order flow is very low at the moment. 15

16 Order slow-down Alert Why is there a Slow Down in Orders? There seem to be many errors on Step 2. 16

17 Order slow-down Alert Who was impacted by the problem? What users where impacted? Click any of the sessions to review all activity in that session. 17

18 Order slow-down Alert What was the flow of these users session? Review the user session to find out what happened. Why would that step take over 2 mins? Let s investigate. 18

19 What else does RUEI do for us? Understand you users issues/frustration Replay renders the content from the RUEI session logs. All dynamic/application calls are stored locally, pictures, style frames are rendered live when you do the replay. 19

20 But I have a single tier app Can I still tie a user problem to diagnostic information? RUEI also supports direct drillinto JVMD directly, using the Enterprise Context ID (ECID), a trace ID used on all Oracle s MW. 20

21 Order slow-down Alert What was the root cause, what happened in the JVM at the time? Again simple click drops us into Java Diagnostics, doing a full trace of that particular request, linking even visibility into the Db sql. In this case there are many hung threads 21

22 Oracle End-to-End Monitoring Are my customers happy? How is the order intake doing? Why hasn t the order shipped yet? What is the root cause of the problem? DB Diagnostics Java & Business Transactions Monitoring Enduser Monitoring 22 Copyright 2011, Oracle and/or its affiliates. All rights

23 Vorteile Real User Experience Insight Support für alle Webapplikationen (HTTP, HTTPS, XML) Spezieller Support für Siebel, Peoplesoft, EBS, Forms, JD Edwards Komplett passiv kein Performance Einfluss Sicher Ohne Änderung der Applikationen Ohne Änderung der Infrastruktur Sehr schnell implementiert 23 Copyright 2011, Oracle and/or its affiliates. All rights

24 Fragen? 24 Copyright 2011, Oracle and/or its affiliates. All rights

1 Copyright 2011, Oracle and/or its affiliates. All rights reserved. Customer Presentation

1 Copyright 2011, Oracle and/or its affiliates. All rights reserved. Customer Presentation 1 Copyright 2011, Oracle and/or its affiliates. All rights Forms von A - Z Jürgen Menge / Wolfgang Kriebel / Christian Kühne Oracle Deutschland B.V. & Co. KG 2 Copyright 2011, Oracle and/or its affiliates.

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