TSS Call Home: Electronic Service Agent
|
|
- Ashlie Crawford
- 7 years ago
- Views:
Transcription
1 Technical Support Services Proactive support from a trusted provider you can rely on TSS Call Home: Electronic Service Agent 1
2 Hang up your phone and let your systems do the talking Benefits: System contacts IBM Support for you Immediately uploads error logs Faster diagnosis and time to repair Improved availability for your systems Customized maintenance information End to end, automated, closed loop support process Features: Automatic reporting for your IBM Systems Secure, encrypted transmission to IBM Support Inventory at your fingertips Enables IBM Electronic Services Built into the HMC, AIX, IBM i, VIOS and PureFlex FSM for easy activation Integrated into the IBM Director Service and Support Manager Stand-alone version supporting System x Servers Stand-alone version supporting clients running Linux on POWER For POWER customers running IBM i or AIX, enables Performance Management 2
3 Reports errors and system inventory Superior support and service Customers can view systems descriptions online Electronic Service Agent : secure tool resides on client systems and automatically reports problems to IBM Support. Also transmits system information to IBM upon installation and as the environment changes. Customer: Using the IBM ID entered during activation, clients can view and utilize system information on the IBM Support Portal at: support.ibm.com IBM Support Center: analyzes problem details and inventory information and creates an action plan. If an onsite service call is required, the engineer will arrive with the necessary parts to quickly resolve the issue. we would have a disk go bad on a Friday night. No one would have known it had happened except for the fact that Electronic Service Agent called out and we got a call back from IBM alerting us to the problem. That protection alone, the risk prevention factor, makes the product hugely valuable to us." Nick Gimben, Sr. Systems Admin, Fossil Inc. 3
4 Automated hardware problem reporting Secure outbound communication Client systems Customer accessible IBM Support IBM Engineering Electronic Support Portal Customized support tools at: support.ibm.com Client Service and Call Management System Faster, more accurate problem resolution Performance management Capacity Upgrade on Demand Product improvement Proactive recommendations 4
5 What s in it for me? High availability Secure, 24x7 proactive monitoring: downtime avoidance Less personnel time gathering information and reporting problems Accurate fixes Faster on-site response with parts, location, and problem information Automatic sending of system logs for problem determination and resolution Enables proactive tools My Notifications: customized, proactive recommendations Performance Management: manage system capacity My Systems: compare firmware levels across your datacenter 5
6 Ross Mauri General Manager IBM Power Systems We recently completed an analysis of ESA on POWER6 processor-based Power 595 systems. One finding was dramatic: clients who didn t activate ESA account for 70 percent of unexpected machine outages. 6
7 Proven Security No customer business data is transmitted to IBM Connectivity Methods Internet Proxy & authenticating firewall support VPN /Dial-up (IBM i only) Security Protocols https (SSL and TLS) 128 bit encryption uses keys, certificates and tokens Secure storage of System Information Secure database Behind 2 firewalls, accessible by you Password Protection Accessible only by authorized IBM Support Representatives ESA and Call Home follow the industry norms for protecting data during network transport by using the Transport Layer Security (TLS) protocol. It also protects Call Home / IBM Support accounts by generating unique passwords for these accounts. Call Home uses protected channels (e.g. TLS, VPN) to transfer data from the HMC to IBM Support. The channels provide confidentiality and integrity protection of the data sent between the two entities. Atsec Information Security Corp. Oct 2008 assessment 7
8 Security - What information is sent to IBM? Problem Description Error information What happened? Associated Error logs More information on what happened System Description Profile Where do we dispatch the part? Company Name Contact Information Hardware What part do we send? Machine Type, Model, Serial Number Drawer, Bay, Slot, Part Number Software What Program Temporary Fix do we send? Operating System, Applications Versions, PTF levels, Configuration parameters Information Transmission Storage Usage 8
9 Security - How is the information sent into IBM? Connectivity Methods Internet VPN / Dial-up (IBM i only) Firewall Support Proxy firewall Authenticating proxy firewall Layers of Security Protocols https (SSL and TLS) encryption Certificates and tokens Unique authentication key Proprietary transaction protocol into IBM Information Transmission Storage Usage 9
10 Security - Call Home Information Paths INTERNET VPN MODEM Information Transmission Storage Usage 10
11 Security - How is information stored at IBM? Stored in the most secure firewall zone within IBM Stored in a DB2 database Customer access via IBM ID/password IBM access via intranet ID/password All access is tracked and logged Certified by IBM Security Policy Information Transmission Storage Usage 11
12 Security - IBM Infrastructure Information Transmission Storage Usage 12
13 Security - How is information utilized? Support Center to solve problems Customers via customized web portal Account Advocates for customer reviews Systems Availability Leaders for account management Service and Support Representatives (SSR) for account management Product Development for product improvement Proactive Support tools for customers Information Transmission Storage Usage 13
14 14
Electronic Service Agent TM. Network and Transmission Security And Information Privacy
Electronic Service Agent TM and Transmission Security And Information Privacy Electronic Services January 2006 Introduction IBM Electronic Service Agent TM is a software application responsible for collecting
More informationSystem i and System p. Customer service, support, and troubleshooting
System i and System p Customer service, support, and troubleshooting System i and System p Customer service, support, and troubleshooting Note Before using this information and the product it supports,
More informationInformation Technology Solutions. Managed IT Services
Managed IT Services System downtime, viruses, spyware, lost productivity; if these problems are impacting your business, it is time to make technology work for you. At ITS, we understand the importance
More informationConnectivity Security White Paper. Electronic Service Agent for AIX and Virtual I/O Server (VIOS)
Connectivity Security White Paper Electronic Service Agent for AIX and Virtual I/O Server (VIOS) December 2015 Table of Contents I.... Introduction 2 Useful Documentation... 2 Terms and Definitions...
More informationredcoal EmailSMS for MS Outlook and Lotus Notes
redcoal EmailSMS for MS Outlook and Lotus Notes Technical Support: support@redcoal.com Or visit http://www.redcoal.com/ All Documents prepared or furnished by redcoal Pty Ltd remains the property of redcoal
More informationRemote Services. Managing Open Systems with Remote Services
Remote Services Managing Open Systems with Remote Services Reduce costs and mitigate risk with secure remote services As control systems move from proprietary technology to open systems, there is greater
More informationCommon Remote Service Platform (crsp) Security Concept
Siemens Remote Support Services Common Remote Service Platform (crsp) Security Concept White Paper April 2013 1 Contents Siemens AG, Sector Industry, Industry Automation, Automation Systems This entry
More informationUnisys Internet Remote Support
white paper Unisys Internet Remote Support Systems & Technology, CMP-based Servers Introduction Remote Support is a method of connecting to remotely located systems for remote administration, real-time
More informationCareGiver Remote Support Information Technology FAQ
CareGiver Remote Support Information Technology FAQ CareGiver remote support Information Technology FAQ Purpose The purpose of this document is to answer Frequently Asked Questions (FAQs) regarding CareGiver
More informationSTERLING SECURE PROXY. Raj Kumar Integration Management, Inc. Raj.Kumar@integrationmgmt.com
STERLING SECURE PROXY Raj Kumar Integration Management, Inc. Raj.Kumar@integrationmgmt.com Agenda Terminology Proxy Definition Sterling Secure Proxy Overview Architecture Components Architecture Diagram
More informationIBM. IBM Flex System Manager Service and Support Manager (Electronic Service Agent) IBM Systems. Version 1.3.2
IBM IBM Systems IBM Flex System Manager Service and Support Manager (Electronic Service Agent) Version 1.3.2 IBM IBM Systems IBM Flex System Manager Service and Support Manager (Electronic Service Agent)
More informationTk20 Network Infrastructure
Tk20 Network Infrastructure Tk20 Network Infrastructure Table of Contents Overview... 4 Physical Layout... 4 Air Conditioning:... 4 Backup Power:... 4 Personnel Security:... 4 Fire Prevention and Suppression:...
More informationOperations Manager Comprehensive, secure remote monitoring and management of your entire digital signage network infrastructure
Network monitoring, management and maintenance 3M TM Network Operations Manager Comprehensive, secure remote monitoring and management of your entire digital signage network infrastructure Provides real-time
More informationADM:49 DPS POLICY MANUAL Page 1 of 5
DEPARTMENT OF PUBLIC SAFETY POLICIES & PROCEDURES SUBJECT: IT OPERATIONS MANAGEMENT POLICY NUMBER EFFECTIVE DATE: 09/09/2008 ADM: 49 REVISION NO: ORIGINAL ORIGINAL ISSUED ON: 09/09/2008 1.0 PURPOSE The
More information1 HARDWARE AND SOFTWARE REQUIREMENTS FOR HAL E-BANK SYSTEM
1 HARDWARE AND SOFTWARE REQUIREMENTS FOR HAL E-BANK SYSTEM 1.1 PRECONDITIONS FOR USING HAL E-BANK: An appropriate PC with Windows XP, Windows 2003, Windows Vista or Windows 7 operating system installed;
More informationIBM p5 590 and 595 DDR2 memory and miscellaneous features broaden your choices
Hardware Announcement May 2, 2006 IBM p5 590 and 595 DDR2 memory and miscellaneous features broaden your choices Overview Three new 533 MHz DDR2, CUoD memory cards are available for use with both p5-590
More informationIBM United States Hardware Announcement 113-166, dated September 11, 2013
IBM United States Hardware Announcement 113-166, dated September 11, 2013 IBM ServeRAID M5100 Series 2GB Flash/RAID 5 Upgrade provides new technology to provide high performance for M5110(e) and M5120
More informationCopyright 2015, Oracle and/or its affiliates. All rights reserved.
Oracle Auto Service Request (ASR) Oracle Auto Service Request (ASR) Faster Problem Resolution, Simplified Support Operations Resolves problems faster by automatically requesting priority service when specific
More informationOptus EmailSMS for MS Outlook and Lotus Notes
Optus EmailSMS for MS Outlook and Lotus Notes Service Description, August 2005. OVERVIEW This document provides an overview of the Optus EmailSMS service delivered jointly by Optus and redcoal. It highlights
More informationFileRunner Security Overview. An overview of the security protocols associated with the FileRunner file delivery application
FileRunner Security Overview An overview of the security protocols associated with the FileRunner file delivery application Overview Sohonet FileRunner is a secure high-speed transfer application that
More informationFully Managed IT Support. Proactive Maintenance. Disaster Recovery. Remote Support. Service Desk. Call Centre. Fully Managed Services Guide July 2007
Fully Managed IT Support Proactive Maintenance Disaster Recovery Remote Support Service Desk Call Centre London Office ITVET Limited 2 nd Floor 145 157 St John Street London EC1V 4PY t: +44(0)8704 232
More informationMigration and Building of Data Centers in IBM SoftLayer with the RackWare Management Module
Migration and Building of Data Centers in IBM SoftLayer with the RackWare Management Module June, 2015 WHITE PAPER Contents Advantages of IBM SoftLayer and RackWare Together... 4 Relationship between
More informationCHIS, Inc. Privacy General Guidelines
CHIS, Inc. and HIPAA CHIS, Inc. provides services to healthcare facilities and uses certain protected health information (PHI) in connection with performing these services. Therefore, CHIS, Inc. is classified
More informationEMC CLARiiON Secure Remote Support Solutions Technical Notes P/N 300-006-009 REV A03 October 5, 2010
EMC CLARiiON Secure Remote Support Solutions Technical Notes P/N 300-006-009 REV A03 October 5, 2010 This technical note discusses the benefits, value, and implementation of EMC Secure Remote Support solutions
More informationIBM Campaign Version-independent Integration with IBM Engage Version 1 Release 3 April 8, 2016. Integration Guide IBM
IBM Campaign Version-independent Integration with IBM Engage Version 1 Release 3 April 8, 2016 Integration Guide IBM Note Before using this information and the product it supports, read the information
More informationAgenda. How to configure
dlaw@esri.com Agenda Strongly Recommend: Knowledge of ArcGIS Server and Portal for ArcGIS Security in the context of ArcGIS Server/Portal for ArcGIS Access Authentication Authorization: securing web services
More informationEnterprise Security Interests Require SSL with telnet server from outside the LAN
Create and Use an SSL on Goals Provide secure and encrypted 5250 data stream conversations with the server (including authentication) use a digital certificate we create with Digital Manager Show a client
More informationSecurity Overview Introduction Application Firewall Compatibility
Security Overview Introduction ShowMyPC provides real-time communication services to organizations and a large number of corporations. These corporations use ShowMyPC services for diverse purposes ranging
More informationWhatsUp Gold v16.3 Installation and Configuration Guide
WhatsUp Gold v16.3 Installation and Configuration Guide Contents Installing and Configuring WhatsUp Gold using WhatsUp Setup Installation Overview... 1 Overview... 1 Security considerations... 2 Standard
More informationThe Panoptix Building Efficiency Solution: Ensuring a Secure Delivery of Building Efficiency
logo The Panoptix Building Efficiency Solution: Ensuring a Secure Delivery of Building Efficiency Understanding the Multiple Levels of Security Built Into the Panoptix Solution Published: October 2011
More informationManaged Service Plans
Managed Service Plans www.linkedtech.com 989.837.3060 989.832.2802 fax Managed Information Technology Services System downtime, viruses, spy ware, losses of productivity Are the computer systems you rely
More informationUNIFIED MEETING 5 SECURITY WHITEPAPER INFO@INTERCALL.COM INTERCALL.COM 800.820.5855 1
UNIFIED MEETING 5 SECURITY WHITEPAPER INFO@INTERCALL.COM INTERCALL.COM 800.820.5855 1 As organizations unlock the true potential of meeting over the web as an alternative to costly and timeconsuming travel,
More informationAdministration Catalog
A D M I N I S T R A T I O N NETOP Administration Catalog Secure Remote Control and Support Secure remote management When your expertise is needed, you shouldn t have to worry about distance, disparate
More informationIBM Cloud Manager with OpenStack
IBM Cloud Manager with OpenStack Download Trial Guide Cloud Solutions Team: Cloud Solutions Beta cloudbta@us.ibm.com Page 1 Table of Contents Chapter 1: Introduction...3 Development cycle release scope...3
More informationInformation Technology Services
Information Technology Services 2011 Services Guide 77 Accord Park Drive, Suite A10 Norwell, MA 02061 (781) 871-3662 A proactive, preventative approach to IT management. System downtime, viruses, spyware,
More informationRemote Access Platform. Architecture and Security Overview
Remote Access Platform Architecture and Security Overview NOTICE This document contains information about one or more ABB products and may include a description of or a reference to one or more standards
More informationXerox SMart esolutions. Security White Paper
Xerox SMart esolutions Security White Paper 1 Xerox SMart esolutions White Paper Network and data security is one of the many challenges that businesses face on a daily basis. Recognizing this, Xerox Corporation
More informationPOWER. Your Partners in Availability POWER
Your Partners in Availability The Service Arm for All Liebert Products We have the industry-leading technical expertise, top onsite response times and the most sophisticated parts logistics in the industry.
More informationMigration and Building of Data Centers in IBM SoftLayer with the RackWare Management Module
Migration and Building of Data Centers in IBM SoftLayer with the RackWare Management Module June, 2015 WHITE PAPER Contents Advantages of IBM SoftLayer and RackWare Together... 4 Relationship between
More informationPrint Audit Facilities Manager Technical Overview
Print Audit Facilities Manager Technical Overview Print Audit Facilities Manager is a powerful, easy to use tool designed to remotely collect meter reads, automate supplies fulfilment and report service
More informationPrint4 Solutions fully comply with all HIPAA regulations
HIPAA Compliance Print4 Solutions fully comply with all HIPAA regulations Print4 solutions do not access, store, process, monitor, or manage any patient information. Print4 manages and optimize printer
More informationAltus UC Security Overview
Altus UC Security Overview Description Document Version D2.3 TABLE OF CONTENTS Network and Services Security 1. OVERVIEW... 1 2. PHYSICAL SECURITY... 1 2.1 FACILITY... 1 ENVIRONMENTAL SAFEGUARDS... 1 ACCESS...
More informationPrintFleet Enterprise 2.2 Security Overview
PrintFleet Enterprise 2.2 Security Overview PageTrac Support PrintFleet Enterprise 2.2 Security Overview PrintFleet Inc. is committed to providing software products that are secure for use in all network
More informationLAB FORWARD. WITH PROService REMOTE SERVICE APPLICATION. Frequently Asked Questions
LAB FORWARD WITH PROService REMOTE SERVICE APPLICATION Frequently Asked Questions MORE WAYS TO INCREASE UPTIME AND IMPROVE PRODUCTIVITY. GENERAL INFORMATION Q: What is PROService? A: PROService is Beckman
More informationWhy SaaS (Software as a Service) and not COTS (Commercial Off The Shelf software)?
SaaS vs. COTS Why SaaS (Software as a Service) and not COTS (Commercial Off The Shelf software)? Unlike COTS solutions, SIMCO s CERDAAC is software that is offered as a service (SaaS). This offers several
More informationCloud Services Catalog with Epsilon
Cloud Services Catalog with Epsilon Modern IT enterprises face several challenges while building a service catalog for their data center. Provisioning with a cloud management platform solves some of these
More informationDMZ Gateways: Secret Weapons for Data Security
A L I N O M A S O F T W A R E W H I T E P A P E R DMZ Gateways: Secret Weapons for Data Security A L I N O M A S O F T W A R E W H I T E P A P E R DMZ Gateways: Secret Weapons for Data Security EXECUTIVE
More informationForward proxy server vs reverse proxy server
Using a reverse proxy server for TAD4D/LMT Intended audience The intended recipient of this document is a TAD4D/LMT administrator and the staff responsible for the configuration of TAD4D/LMT agents. Purpose
More informationSecurity FAQs (Frequently Asked Questions) for Xerox Remote Print Services
Security FAQs (Frequently Asked Questions) for Xerox Remote Print Services February 30, 2012 2012 Xerox Corporation. All rights reserved. Xerox and Xerox and Design are trademarks of Xerox Corporation
More informationTHE SECURITY OF HOSTED EXCHANGE FOR SMBs
THE SECURITY OF HOSTED EXCHANGE FOR SMBs In the interest of security and cost-efficiency, many businesses are turning to hosted Microsoft Exchange for the scalability, ease of use and accessibility available
More informationEnterprise Broadband Customer Service Description
BT 2012 Issue 2_8 Table of Contents INTRODUCTION... 3 SERVICE OVERVIEW... 4 BENEFITS OF CHOOSING ENTERPRISE BROADBAND... 5 SERVICE DETAILS... 5 THE WORKPLACE... 5 COVERAGE... 5 ENTERPRISE BROADBAND...
More informationPrintFleet Enterprise Security Overview
PrintFleet Inc. is committed to providing software products that are secure for use in all network environments. PrintFleet software products only collect the critical imaging device metrics necessary
More informationDEPLOYMENT ROADMAP March 2015
DEPLOYMENT ROADMAP March 2015 Copyright and Disclaimer This document, as well as the software described in it, is furnished under license of the Instant Technologies Software Evaluation Agreement and may
More informationIncreased operational efficiency by providing customers the ability to: Use staff resources more efficiently by reducing troubleshooting time.
, page 1 This chapter provides an overview of the Cisco Cisco Unified Communications Manager service and describes how to configure the Cisco Cisco Unified Communications Manager feature. The feature allows
More informationImproving the Customer Support Experience with NetApp Remote Support Agent
NETAPP WHITE PAPER Improving the Customer Support Experience with NetApp Remote Support Agent Ka Wai Leung, NetApp April 2008 WP-7038-0408 TABLE OF CONTENTS 1 INTRODUCTION... 3 2 NETAPP SUPPORT REMOTE
More informationSecurity Policy Revision Date: 23 April 2009
Security Policy Revision Date: 23 April 2009 Remote Desktop Support Version 3.2.1 or later for Windows Version 3.1.2 or later for Linux and Mac 4 ISL Light Security Policy This section describes the procedure
More informationG-Cloud 6 Service Definition DCG Cloud Disaster Recovery Service
G-Cloud 6 Service Definition DCG Cloud Disaster Recovery Service 1 of 19 CONTACT INFORMATION Guy Silver T: 07733 008799 E: guy.silver@dcggroup.com W: www.dcggroup.com Data Continuity Group Limited, Bridge
More informationBOWMAN SYSTEMS SECURING CLIENT DATA
BOWMAN SYSTEMS SECURING CLIENT DATA 2012 Bowman Systems L.L.C. All Rights Reserved. This document and the information contained herein are the property of Bowman Systems L.L.C. and should be considered
More informationSECURELINK.COM REMOTE SUPPORT NETWORK
REMOTE SUPPORT NETWORK I. INTRODUCTION EXECUTIVE SUMMARY MANAGING REMOTE SUPPORT IN A SECURE ENVIRONMENT Enterprise software vendors strive to maximize support efficiency log on to the customer system,
More informationSemantic based Web Application Firewall (SWAF V 1.6) Operations and User Manual. Document Version 1.0
Semantic based Web Application Firewall (SWAF V 1.6) Operations and User Manual Document Version 1.0 Table of Contents 1 SWAF... 4 1.1 SWAF Features... 4 2 Operations and User Manual... 7 2.1 SWAF Administrator
More informationCentral Server Hosting Service Detail
Central Server Hosting Service Detail Overview: CIO/OFT s Data Centers hosts more than 1,800 operating system instances on over 1300 physical servers in centralized centers and more than 350 servers in
More informationSecure VidyoConferencing SM TECHNICAL NOTE. Protecting your communications. www.vidyo.com 1.866.99.VIDYO
TECHNICAL NOTE Secure VidyoConferencing SM Protecting your communications 2012 Vidyo, Inc. All rights reserved. Vidyo, VidyoTechnology, VidyoConferencing, VidyoLine, VidyoRouter, VidyoPortal,, VidyoRouter,
More informationSaaS Service Level Agreement (SLA)
SaaS Service Level Agreement (SLA) The purpose of this document is to define the Service Level Agreement (SLA) for the maintenance and support of the Hosting Service ( Service ). Service Level Agreements
More informationHP Hardware Support Onsite 6-Hour Call-to-Repair Service HP Customer Support Contractual Service Package
HP Hardware Support Onsite 6-Hour Call-to-Repair Service HP Customer Support Contractual Service Package Technical data HP Hardware Support Onsite 6-Hour Call-to-Repair Service provides an IT manager with
More informationLAB FORWARD. WITH PROService RMS TECHNOLOGY, ARCHITECTURE AND SECURITY INFORMATION FOR IT PROFESSIONALS
LAB FORWARD WITH PROService RMS TECHNOLOGY, ARCHITECTURE AND SECURITY INFORMATION FOR IT PROFESSIONALS Medical diagnostics are a vital part of the modern healthcare system, and instrument uptime is critical
More informationSECURELINK.COM ENTERPRISE REMOTE SUPPORT NETWORK
ENTERPRISE REMOTE SUPPORT NETWORK I. INTRODUCTION EXECUTIVE SUMMARY MANAGING REMOTE SUPPORT IN A SECURE ENVIRONMENT Enterprise computing environments often include dozens, even hundreds of different software
More informationUBS KeyLink Quick reference WEB Installation Guide
ab UBS KeyLink Quick reference WEB Installation Guide Table of contents 1. Introduction 3 1.1. Why is an Installation needed? 3 1.2. Is UBS KeyLink secure? 3 1.3. Information about Secure Sockets Layer
More informationSCOPE OF SERVICE Hosted Cloud Storage Service: Scope of Service
Hosted Cloud Storage Service: Scope of Service 1. Definitions 1.1 For the purposes of this Schedule: Access Account is an End User account with Data Storage requiring authentication via a username and
More informationEnable Connectivity for 3PAR Storage:
Enable Connectivity for 3PAR Storage: Call Home Benefit: Periodically, the Service Processor transfers the diagnostic information such as system health information, configuration data, performance data,
More informationA Guide to New Features in Propalms OneGate 4.0
A Guide to New Features in Propalms OneGate 4.0 Propalms Ltd. Published April 2013 Overview This document covers the new features, enhancements and changes introduced in Propalms OneGate 4.0 Server (previously
More informationProtecting systems and patient privacy
Protecting systems and patient privacy Philips Remote Services Security Remote services deliver the benefi ts of faster, easier problem resolution and less system downtime during troubleshooting and clinical
More informationCourse Description. Course Audience. Course Outline. Course Page - Page 1 of 12
Course Page - Page 1 of 12 Windows 7 Enterprise Desktop Support Technician M-50331 Length: 5 days Price: $2,795.00 Course Description This five-day instructor-led course provides students with the knowledge
More informationHow To Manage Your Information Systems At Aerosoft.Com
Your information systems are at the heart of your businesses daily operation. System down time costs businesses a significant amount of money each year. Most problems that cause down time can be prevented
More informationUSB Ethernet Connectivity Kit
Shipping & Mailing Postage management DM00, 0, 800, 800i, 900, 1000, 1100 Systems USB Ethernet Connectivity Kit Technical Support Configuration Guide Table of contents Confidentiality Limitations of this
More informationBeyond Remote Control Features that Take Remote Control Capabilities to the Next Level of Network Management
Beyond Remote Control Features that Take Remote Control Capabilities to the Next Level of Network Management Remote control technologies can enable a system administrator to connect directly to the desktop
More informationintroducing The BlackBerry Collaboration Service
Introducing the Collaboration Service 10.2 for the Enterprise IM app 3.1 introducing The Collaboration Service Sender Instant Messaging Server Collaboration Service 10 device Recipient V. 1.0 June 2013
More informationPREMIER SUPPORT STANDARD SERVICES BRONZE SILVER GOLD
SERVICE SUMMARY ITonDemand provides four levels of service to choose from to meet our clients range of needs. Plans can also be customized according to more specific environment needs. PREMIER SUPPORT
More informationSysAidTM Product Description
SysAidTM Product Description September 2006 IT Challenges As the ratio of computers to IT staff grows, so does the visibility of the IT department in organizations. Efficiency and responsiveness has become
More informationCLOUD SERVICES FOR EMS
CLOUD SERVICES FOR EMS Greg Biegen EMS Software Director Cloud Operations and Security September 12-14, 2016 Agenda EMS Cloud Services Definitions Hosted Service Managed Services Governance Service Delivery
More informationCornerstones of Security
Internet Security Cornerstones of Security Authenticity the sender (either client or server) of a message is who he, she or it claims to be Privacy the contents of a message are secret and only known to
More informationAccelerate with ATS DS8000 Hardware Management Console (HMC) Best practices and Remote Support Configuration September 23rd, 2014.
North America ATS Storage Accelerate with ATS DS8000 Hardware Management Console (HMC) Best practices and Remote Support Configuration September 23rd, 2014 Thomas Fiege 1 2014 2014 IBM IBM Corporation
More informationWindows Server 2003 default services
Windows Server 2003 default services To view a description for a particular service, hover the mouse pointer over the service in the Name column. The descriptions included here are based on Microsoft documentation.
More informationRetention & Destruction
Last Updated: March 28, 2014 This document sets forth the security policies and procedures for WealthEngine, Inc. ( WealthEngine or the Company ). A. Retention & Destruction Retention & Destruction of
More informationInterwise Connect. Working with Reverse Proxy Version 7.x
Working with Reverse Proxy Version 7.x Table of Contents BACKGROUND...3 Single Sign On (SSO)... 3 Interwise Connect... 3 INTERWISE CONNECT WORKING WITH REVERSE PROXY...4 Architecture... 4 Interwise Web
More informationInstalling and Configuring vcenter Support Assistant
Installing and Configuring vcenter Support Assistant vcenter Support Assistant 5.5 This document supports the version of each product listed and supports all subsequent versions until the document is replaced
More informationEnterprise Remote Support Network
Enterprise Remote Support Network Table of Contents I. Introduction - Executive Summary...1 Managing Remote Support in a Secure Environment...1 The Challenge...2 The Solution...2 II. SecureLink Enterprise
More informationNETWORK SERVICES WITH SOME CREDIT UNIONS PROCESSING 800,000 TRANSACTIONS ANNUALLY AND MOVING OVER 500 MILLION, SYSTEM UPTIME IS CRITICAL.
NETWORK SERVICES WITH SOME CREDIT UNIONS PROCESSING 800,000 TRANSACTIONS ANNUALLY AND MOVING OVER 500 MILLION, SYSTEM UPTIME IS CRITICAL. Your Credit Union information is irreplaceable. Data loss can result
More informationSERVICES BRONZE SILVER GOLD PLATINUM. On-Site emergency response time 3 Hours 3 Hours 1-2 Hours 1 Hour or Less
SERVICE SUMMARY ITonDemand provides four levels of service to choose from to meet our clients range of needs. Plans can also be customized according to more specific environment needs. SERVICES BRONZE
More informationMitel Performance Analytics
Mitel Performance Analytics For Enterprises May 2016 Summary Mitel Performance Analytics: Service Quality Matters MPA Plus: Advanced Enterprise Features Fault & Performance Management Features MPA Service
More informationCRAY GOLD SUPPORT SUPPORT OPERATIONS HANDBOOK. GOLD-SOHB 2.2-90213 Page 1 of 22 www.cray.com
CRAY GOLD SUPPORT SUPPORT OPERATIONS HANDBOOK GOLD-SOHB 2.2-90213 Page 1 of 22 www.cray.com Table of Contents Document Version History... 4 About Cray Customer Service... 5 About this document... 6 1.
More informationGlobalSCAPE DMZ Gateway, v1. User Guide
GlobalSCAPE DMZ Gateway, v1 User Guide GlobalSCAPE, Inc. (GSB) Address: 4500 Lockhill-Selma Road, Suite 150 San Antonio, TX (USA) 78249 Sales: (210) 308-8267 Sales (Toll Free): (800) 290-5054 Technical
More informationIBM AIX MANAGED SERVICES:
IBM AIX MANAGED SERVICES: REMOTE MONITORING REMOTE ADMINISTRATION MANAGED HOSTING Reduce Your IBM AIX (pseries) Operating Costs & Get Higher Uptime. Let Connectria Help Run Your IBM AIX (pseries) Environment.
More informationIBM Tivoli Network Manager software
Perform real-time network discovery, topology visualization and root-cause analysis IBM Tivoli Network Manager software Highlights Help increase the availability and performance of critical business services
More informationHit Hanan & Faisal Faruqi Nexscience
Leveraging Mobile Technology for Oracle Databases Management Hit Hanan & Faisal Faruqi Nexscience Mobile Market.. The total number of PCs will reach 1.78 billion in three years, while the number of smart
More informationCatapult PCI Compliance
Catapult PCI Compliance Table of Contents Catapult PCI Compliance...1 Table of Contents...1 Overview Catapult (PCI)...2 Support and Contact Information...2 Dealer Support...2 End User Support...2 Catapult
More informationAchieving PCI Compliance for: Privileged Password Management & Remote Vendor Access
Achieving PCI Compliance for: Privileged Password Management & Remote Vendor Access [ W H I T E P A P E R ] Written by e-dmz Security, LLC April 2007 Achieving PCI Compliance A White Paper by e-dmz Security,
More informationProviding Immediate ROI & Productivity Gains Cutting IT Support Costs and Increasing Operating Efficiency
Providing Immediate ROI & Productivity Gains Cutting IT Support Costs and Increasing Operating Efficiency IT professionals are responsible for maintaining the numerous computers of an organization. This
More informationIT Architecture Review. ISACA Conference Fall 2003
IT Architecture Review ISACA Conference Fall 2003 Table of Contents Introduction Business Drivers Overview of Tiered Architecture IT Architecture Review Why review IT architecture How to conduct IT architecture
More informationBrainloop Cloud Security
Whitepaper Brainloop Cloud Security Guide to secure collaboration in the cloud www.brainloop.com Sharing information over the internet The internet is the ideal platform for sharing data globally and communicating
More informationSPRINT MANAGED SECURITY SERVICES PRODUCT ANNEX
SPRINT MANAGED SECURITY SERVICES PRODUCT ANNEX The following terms and conditions, together with the Sprint Master or Custom Services Agreement or Domestic Sprint Services Sales Application Form ("Agreement"),
More information