When Risk become Reality: a Practical Application of Event Risk Management The Baku st European Games

Transcription

1 When Risk become Reality: a Practical Application of Event Risk Management The Baku st European Games Peter Ashwin Director of Security Baku st European Games (October 2013 June 2015)

2 Overview Risk Management in the Events Environment What Keeps you Awake at Night 30 Events Experiences from the Baku st European Games An overview of the Games Strategic Risk Management How we prepared and How we responded Lessons learnt

3 Almost any human endeavor carries some risk, but some are much more risky than others Anonymous

4 Why Risk Management Risk management is the identification, assessment, and prioritization of risks followed by coordinated and economical application of resources to minimize, monitor, and control the probability and/or impact of unfortunate events (ISO 31000) Safe Havens and Duty of Care to exercise care and due diligence, that a reasonable person would exercise Ensures organizational resilience through anticipating, communicating, and preparing for events / hazards Sound organizational practice that aligns planning, preparedness, program evaluation, process improvement, and budget priority development. What is does not do.risk management will not preclude adverse events from occurring

5 What Keeps you Awake at Night Risks within Events 1. Adverse Weather 2. Communications Failure / Radio Spectrum interference 3. Terrorism: Transnational & Homegrown Violent Extremism 4. Active Shooter / Lone Wolf 5. Lack of integration / coordination between Delivery Partners 6. Poor Ticket Sales / Empty Seats 7. Missing persons (children) 8. Loss of key Event Staff / Volunteer attrition 9. Death / mass casualty incident 10. Criminal Incidents drugs, sexual assault etc 11. Protest / Public Disorder / Demonstrations 12. Fireworks / pyrotechnics 13. Supply Chain Security lack of critical goods / materials essential to event success 14. Unauthorised airspace intrusion - UAVs 15. Financial - Budget cut / overruns or loss 16. Sponsorship - Failure to secure / withdrawal of major Sponsors 17. Infrastructure Failure 18. Pandemic Disease / Foodborne Illness 19. Fire 20. Overcrowding / Crowd Crush 21. Accidents (attendees) with vehicles, animals, machinery etc 22. Vendors / Suppliers cutting corners non compliance with City ordinances 23. Power outage 24. IT systems failure 25. Cyber attack 26. Parallel Events competing for resources 27. Poor engagement and communications strategy with the City / Community 28. Earthquake / Tsunami 29. Hazardous Materials release / spill 30. Data breach or leakage

6 When Risk becomes Reality: Experiences from the Baku st European Games

7

8

9 Baku 2015 Mission Statement and Vision Mission Statement Baku 2015 will deliver the inaugural European Games with excellence, unifying people across Europe in a passionate celebration of sport...an innovative and impactful, athlete-centerd, multisport event which is sustainable for future worldclass events. Vision Create a model that will allow the Baku European Games to become the pre-eminent and most innovative continental Games, showcasing Azerbaijan as a modern European nation capable of great achievement. Integrity Excellence Innovation Unity 9

10 Baku 2015 Key Facts and Figures 50 National Olympic Committees 6,000 + Athletes 3,000 + Team officials 20 sports / 31 Disciplines 25 Olympic disciplines 17 days of competition 252 medal events 20 Competition Venues 2 Athlete Villages 1 million spectator tickets Excellence Innovation Impact Unity 10

11 Baku Challenges as a Host City 11

12 Baku Challenges as a Host City Less than two years to plan and deliver the Games Planning and coordinating a complex multisport operation with limited major event experience Recruiting, training and deploying a multinational workforce of staff and volunteers Adapting Border Entry & Visa processes to facilitate entry of 1000 s of international Athletes and visitors Minimising disruptions to business as usual Baku city services and local residents 12

13 When Risk becomes Reality: Our Risk Management Approach

14 Strategic Risks

15 52 Strategic Risks Identified Venue not delivered - Competition or ceremonies not possible due to late/incomplete delivery of the venue Public doping scandal - doping scandal negatively impacts the reputation and integrity of the Baku 2015 Games Client injury/fatality - Client(s) suffer(s) an injury or death in our duty of care Cyber attack - impacting performance & availability of key BEGOC IT systems, loss of sensitive information Broadcast Signal Failure Change in Regional Political Stability - Significant change in geo-political environment within the Caucus region Failure of integrated process for strategic decision making at Games-time Severe Wind

16 Our Risk Based approach to Preparedness Established Strategic Risk Committee & Integration Group (includes external Games partners) Identified 52 strategic risks Briefed upwards and downwards for awareness & to shape / guide planning for Functions and Venue Teams Prepared Contingency Plans and Communications Strategy (media holding statements & media training) Implemented Operational Readiness Program Tabletop exercises Venue Simulations Games Wide exercises with external Partners Agreed Residual Risk Statement prior to the Games

17 When Risk becomes Reality So you're prepared now What?

18 Pre-Games Fatigue: Tempo of Operations 10 APR UAC opens 26 APR Torch operations begin 25 MAY MSF Operation commences 29 MAY MVL opens 01 JUN IBC opens 05 JUN GSA Daily security briefings commence 12 JUN Opening ceremony Games time 28 JUN Closing ceremony April May June July Commencement of border entry operations 13 APR Test events - wrestling & boxing 15 APR BEGOC move to venue commences 15 MAY IBC pre-opening 01 MAY Lockdown of AVL/MVL 24 MAY AVL preopening 01 JUN AVL opens; Athletes arrive 08 JUN CVL Opens 11 JUN Athlete training starts; Athlete Security in Transit Operation 09 JUN AVL and MVL close 01 JUL 18 18

19 FINANCIAL CRISIS 02/21/2015

20 Supply Chain Disruption 05/05/2015

21 Client injury/fatality - Client(s) suffer(s) an injury or death in our duty of care

22 June 11, 2015

23

24 Severe Weather Baku, Azerbaijan, Küləklər şəhəri ("the City of Winds")

25 When Risk becomes Reality: Observations & Lessons Learnt

26 Lessons Learned Build the foundation of your Event Plan from a risk based approach The importance of an Executive Risk Champion & creating an organisational Culture of risk ownership Focus planning on routine issues and the nonroutine but be prepared for exceptional events Success is based on sound planning & effective relationships built on trust Build an integrated team one team, one tent, Communications, information sharing and operational integration between all Stakeholders Building confidence through Training & Readiness Exercises.test, test, test

27 Thank You / Cox sag ol! 27

28 Peter Ashwin Security & Event Risk Management Solutions +1 (617) Boise, ID / Gold Coast, Australia