Delivery Method Chart: Replacement Parts and Installation of Integrated Software Updates
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1 Delivery Method Chart: Replacement Parts and Installation of Table of Contents Overview:... 3 Replacement Parts Delivery Method... 3 Delivery Method... 3 Oracle Desktop and Thin Client... 4 Sun Desktop... 4 Oracle Server Systems... 4 Sun Blade Servers... 4 Sun Netra Carrier-Grade Servers... 5 Oracle Engineered System... 6 Sun SPARC Enterprise Servers... 7 Sun x86 Servers... 8 Oracle Storage Systems... 9 Oracle SAN Pillar Storage... 9 Oracle SAN Sun Storage... 9 StorageTek Tape Storage... 9 Sun Modular Data Center Oracle Networking NAS Storage SAN Storage Tape Media Oracle Virtual Networking Xsigo Systems Products Oracle Communications Subject to change at Oracle s discretion Last Updated: April 11, 2016 Page 1 of 17
2 Delivery Method Chart: Replacement Parts and Installation of Acme Packet Service Provider Platforms EAGLE Hardware HP Servers for Tekelec Solutions Front Porch Digital Hardware SAMMA Other Options Subject to change at Oracle s discretion Last Updated: April 11, 2016 Page 2 of 17
3 Delivery Method Chart: Replacement Parts and Installation of Overview: This Delivery Method Chart: Replacement Parts and Installation of document describes how Oracle provides replacement parts and/or integrated software updates under (i) Oracle Premier Support and/or (ii) the Oracle Hardware Warranty. For more information, please refer to the Oracle Hardware and Systems Support Policies and/or the Oracle Hardware Warranty. The chart below specifies the product, the Replacement Parts Delivery Method and/or the Delivery Method. Please note the following regarding Replacement Parts Delivery Method and Delivery Method: Replacement Parts Delivery Method o o Customer Replaceable Unit: If Oracle determines that the replacement of a hardware part is necessary, Oracle will send a replacement part to your location and it is your responsibility to install the replacement part. Field Replaceable Unit: If the hardware part is classified as a Field Replaceable Unit, then a replacement part will be sent to your location and an Oracle-dispatched engineer will install the replacement part. Note: Products in the chart below may consist of a combination of Customer Replaceable Units and Field Replacement Units. For such products, the method of delivery for the replacement part will be reflected in the below chart as Field or Customer Replaceable Unit. Please refer to the Oracle System Handbook on My Oracle Support for individual part designations. Delivery Method o o Customer Installable : It is your responsibility to download and install the integrated software updates. : Oracle will download and install the integrated software updates. Subject to change at Oracle s discretion Last Updated: April 11, 2016 Page 3 of 17
4 Delivery Method Chart: Replacement Parts and Installation of Oracle Desktop and Thin Client Sun Desktop Sun Ray 3 Customer Replaceable Unit X - Sun Ray 3i Customer Replaceable Unit X - Sun Ray 3 Plus Customer Replaceable Unit X - Sun Ray 3 Series Client Customer Replaceable Unit X - Oracle Server Systems Sun Blade Servers SPARC T3-1B Server Module Field or Customer Replaceable Unit X - SPARC T4-1B Server Module Field or Customer Replaceable Unit X - Sun Blade Storage Module M2 Field or Customer Replaceable Unit X - Sun Blade X3-2B Server Module Field or Customer Replaceable Unit X - Sun Blade X6270 M2 Server Module Field or Customer Replaceable Unit X - Sun Blade X6275 M2 Server Module Field or Customer Replaceable Unit X - Subject to change at Oracle s discretion Last Updated: April 11, 2016 Page 4 of 17
5 Delivery Method Chart: Replacement Parts and Installation of Sun Netra Carrier-Grade Servers Netra Modular System Field or Customer Replaceable Unit X - Netra Server X5-2 Field or Customer Replaceable Unit X - Netra Server X3-2 Field or Customer Replaceable Unit X - Netra SPARC T3-1BA Server Field or Customer Replaceable Unit X - Netra SPARC T3-1 Server Field or Customer Replaceable Unit X - Netra SPARC T4-1 Server Field or Customer Replaceable Unit X - Netra SPARC T4-2 Server Field or Customer Replaceable Unit X - Netra SPARC T5-1B Server Module Field or Customer Replaceable Unit X - Sun Netra 6000 Modular System Field or Customer Replaceable Unit X - Sun Netra CP3020 ATCA Blade Customer Replaceable Unit X - Sun Netra CP3060 ATCA Blade Customer Replaceable Unit X - Sun Netra CP3220 ATCA Blade Customer Replaceable Unit X - Sun Netra CP3250 ATCA Blade Customer Replaceable Unit X - Sun Netra CP3260 ATCA Blade Customer Replaceable Unit X - Sun Netra CP3270 ATCA Blade Customer Replaceable Unit X - Sun Netra CT900 ATCA Server Customer Replaceable Unit X - Sun Netra T5220 Server Field or Customer Replaceable Unit X - Sun Netra T5440 Server Field or Customer Replaceable Unit X - Sun Netra X4270 Server Field or Customer Replaceable Unit X - Subject to change at Oracle s discretion Last Updated: April 11, 2016 Page 5 of 17
6 Delivery Method Chart: Replacement Parts and Installation of Oracle Engineered System Oracle Advanced Support Gateway Server Field Replaceable Unit X - Oracle Big Data Appliance Field Replaceable Unit X - Oracle Database Appliance Field or Customer Replaceable Unit X - Oracle Exadata Database Machine Field Replaceable Unit X - Oracle Exadata Storage Expansion Rack Field Replaceable Unit X - Oracle Exadata Storage Server Field Replaceable Unit X - Oracle Exalogic Elastic Cloud Field Replaceable Unit X - Oracle Exalytics In-Memory Machine Field Replaceable Unit X - Oracle Network Applications Platform Field or Customer Replaceable Unit X - SPARC SuperCluster T4-4 Field Replaceable Unit - X Oracle SuperCluster T5-8 Field Replaceable Unit - X Oracle SuperCluster M6-32 Field Replaceable Unit - X Oracle SuperCluster M7 Field Replaceable Unit - X Oracle Virtual Compute Appliance Field or Customer Replaceable Unit X - Subject to change at Oracle s discretion Last Updated: April 11, 2016 Page 6 of 17
7 Delivery Method Chart: Replacement Parts and Installation of Sun SPARC Enterprise Servers Fujitsu M10-1 Server Field or Customer Replaceable Unit X - Fujitsu M10-4 Server Field or Customer Replaceable Unit X - Fujitsu M10-4S Server Field or Customer Replaceable Unit X - SPARC M5-32 server Field or Customer Replaceable Unit - X SPARC M6-32 server Field or Customer Replaceable Unit - X SPARC M7 servers Field or Customer Replaceable Unit - X SPARC T3-1BA Server Field or Customer Replaceable Unit X - SPARC T3-1B Server Field or Customer Replaceable Unit X - SPARC T3-1 Server Field or Customer Replaceable Unit X - SPARC T3-2 Server Field or Customer Replaceable Unit X - SPARC T3-4 Server Field or Customer Replaceable Unit X - SPARC T4-1 Server Field or Customer Replaceable Unit X - SPARC T4-2 Server Field or Customer Replaceable Unit X - SPARC T4-4 Server Field or Customer Replaceable Unit X - SPARC T5 Servers Field or Customer Replaceable Unit X - SPARC T7 Servers Field or Customer Replaceable Unit X - Sun SPARC Enterprise M3000 Server Field or Customer Replaceable Unit X - Sun SPARC Enterprise M4000 Server Field or Customer Replaceable Unit X - Sun SPARC Enterprise M5000 Server Field or Customer Replaceable Unit X - Sun SPARC Enterprise M8000 Server Field or Customer Replaceable Unit - X Subject to change at Oracle s discretion Last Updated: April 11, 2016 Page 7 of 17
8 Delivery Method Chart: Replacement Parts and Installation of Sun SPARC Enterprise M9000 Server Field or Customer Replaceable Unit - X Sun SPARC Enterprise T5440 Field or Customer Replaceable Unit X - Sun x86 Servers Sun Fire X2270 M2 Server Field or Customer Replaceable Unit X - Sun Fire X4170 M2 Server Field or Customer Replaceable Unit X - Sun Fire X4270 M2 Server Field or Customer Replaceable Unit X - Sun Fire X4800 Server Field or Customer Replaceable Unit X - Sun Server X2 Field or Customer Replaceable Unit X - Sun Server X3 Field or Customer Replaceable Unit X - Sun Server X4 Field or Customer Replaceable Unit X - Oracle Server X5 Field or Customer Replaceable Unit X - Subject to change at Oracle s discretion Last Updated: April 11, 2016 Page 8 of 17
9 Delivery Method Chart: Replacement Parts and Installation of Oracle Storage Systems Oracle SAN Pillar Storage Pillar Axiom 300 System Field or Customer Replaceable Unit X - Pillar Axiom 600 Storage System Field or Customer Replaceable Unit X - Oracle SAN Sun Storage Sun Storage 2500-M2 Array Field or Customer Replaceable Unit X - Sun StorageTek 6180 Array Field or Customer Replaceable Unit X - Sun StorageTek 6580 Array Field or Customer Replaceable Unit X - Sun StorageTek 6780 Array Field or Customer Replaceable Unit X - StorageTek Tape Storage StorageTek SL150 Modular Tape Library Field or Customer Replaceable Unit X - Sun StorageTek Crypto Key Management Station (SPARC) Field Replaceable Unit X - Sun StorageTek Crypto Key Management Station (x86) Field Replaceable Unit - X Sun StorageTek SL24 Tape Autoloader Field or Customer Replaceable Unit X - Sun StorageTek SL3000 Modular Library System Field Replaceable Unit - X Sun StorageTek SL48 Tape Library Field or Customer Replaceable Unit X - Subject to change at Oracle s discretion Last Updated: April 11, 2016 Page 9 of 17
10 Delivery Method Chart: Replacement Parts and Installation of Sun StorageTek SL500 Modular Library System Field or Customer Replaceable Unit - X Sun StorageTek SL8500 Modular Library System Field Replaceable Unit - X Sun StorageTek T10000A Tape Drive Field Replaceable Unit X - Sun StorageTek T10000B Tape Drive Field Replaceable Unit X - Sun StorageTek T10000C Tape Drive Field Replaceable Unit X - Sun StorageTek T10000D Tape Drive Field Replaceable Unit X - Sun StorageTek 9840A Tape Drive Field Replaceable Unit - X Sun StorageTek 9840B Tape Drive Field Replaceable Unit - X Sun StorageTek 9840C Tape Drive Field Replaceable Unit X - Sun StorageTek 9840D Tape Drive Field Replaceable Unit X - Sun StorageTek Virtual Storage Manager (VSM) System Field Replaceable Unit - X Sun StorageTek Virtual Tape Library Plus (VTL Plus) Field or Customer Replaceable Unit - X Sun StorageTek Virtual Tape Library Prime (VTL Prime) System Field or Customer Replaceable Unit - X Tape Drive LTO FC Drv Field Replaceable Unit X - Tape Drive LTO SCSI Drv Field Replaceable Unit X - Sun Modular Data Center Sun Storage F5100 Flash Array Field or Customer Replaceable Unit X - Subject to change at Oracle s discretion Last Updated: April 11, 2016 Page 10 of 17
11 Oracle Networking Delivery Method Chart: Replacement Parts and Installation of Brocade Switches Field or Customer Replaceable Unit X - Brocade DCX-4S Backbone Field or Customer Replaceable Unit X - Brocade DCX Backbone Field or Customer Replaceable Unit X - Brocade FC10-6 Port Blade Field or Customer Replaceable Unit X - Brocade FCoE10-24 Blade Field or Customer Replaceable Unit X - Brocade FR4-18i Director Blade Field or Customer Replaceable Unit X - Brocade FX8-24 Extension Blade Field or Customer Replaceable Unit X - Cisco MDS /4-Port Multiservice Module Field or Customer Replaceable Unit X - Cisco MDS Port 8 Gb Fibre Channel Switching Module Field or Customer Replaceable Unit X - Cisco MDS /44 Port Host-Optimized Fibre Channel Switching Module Field or Customer Replaceable Unit X - Cisco MDS Port 8 Gb Fibre Channel Switching Module Field or Customer Replaceable Unit X - Cisco MDS Port 10 Gb Switching Module Field or Customer Replaceable Unit X - Cisco MDS Port Multilayer Fabric Switch Field or Customer Replaceable Unit X - Cisco MDS 9500 Series Supervisor-2 Module Field or Customer Replaceable Unit X - Cisco MDS 9509 Multilayer Director Field or Customer Replaceable Unit X - Cisco MDS 9513 Multilayer Director Field or Customer Replaceable Unit X - Oracle Ethernet Switch ES1 Field or Customer Replaceable Unit X - Oracle Ethernet Switch ES2 Field or Customer Replaceable Unit X - Host Bus Adapter Field or Customer Replaceable Unit - X Subject to change at Oracle s discretion Last Updated: April 11, 2016 Page 11 of 17
12 NAS Storage Delivery Method Chart: Replacement Parts and Installation of Oracle ZFS Storage Appliance Field or Customer Replaceable Unit X - Sun ZFS Backup Appliance Field or Customer Replaceable Unit X - Sun ZFS Storage 7120 Field or Customer Replaceable Unit X - Sun ZFS Storage 7320 Field or Customer Replaceable Unit X - Sun ZFS Storage 7420 Field or Customer Replaceable Unit X - Oracle Storage DE2-24C Field or Customer Replaceable Unit X - Oracle Storage DE2-24P Field or Customer Replaceable Unit X - Oracle ZFS Storage Appliance Racked System ZS4 Field or Customer Replaceable Unit X - Oracle ZFS Storage ZS3 Field or Customer Replaceable Unit X - Oracle ZFS Storage ZS4 Field or Customer Replaceable Unit X - SAN Storage FS1 Flash Storage System Field or Customer Replaceable Unit X - Oracle MaxRep Replication Engine Field or Customer Replaceable Unit X - Subject to change at Oracle s discretion Last Updated: April 11, 2016 Page 12 of 17
13 Delivery Method Chart: Replacement Parts and Installation of Tape Media Sun StorageTek 9840 Data Cartridge Customer Replaceable Unit n/a n/a Sun StorageTek DLTtape IV Media Customer Replaceable Unit X - Sun StorageTek Linear Tape Open (LTO) Ultrium Data Cartridge Customer Replaceable Unit X - Sun StorageTek Super DLT Tape Media Customer Replaceable Unit X - Sun StorageTek T10000 Data Cartridge Customer Replaceable Unit X - Sun StorageTek VolSafe Secure Media Technology Customer Replaceable Unit X - Subject to change at Oracle s discretion Last Updated: April 11, 2016 Page 13 of 17
14 Delivery Method Chart: Replacement Parts and Installation of Oracle Virtual Networking Xsigo Systems Products Oracle Fabric Interconnect Field or Customer Replaceable Unit X - Oracle Fabric Interconnect Ethernet Modules Customer Replaceable Unit X - Oracle Fabric Interconnect F1-15 Field or Customer Replaceable Unit X - Oracle Fabric Interconnect F1-4 Field or Customer Replaceable Unit X - Oracle Fabric Interconnect Fibre Channel Modules Customer Replaceable Unit X - Oracle Communications Acme Packet Service Provider Platforms Acme Packet 1100 Customer Replaceable Unit X - Acme Packet 3820 Customer Replaceable Unit X - Acme Packet 4500 Customer Replaceable Unit X - Acme Packet 6300 Customer Replaceable Unit X - Acme Packet 6100 Customer Replaceable Unit X - Acme Packet 4600 Customer Replaceable Unit X - Subject to change at Oracle s discretion Last Updated: April 11, 2016 Page 14 of 17
15 EAGLE Hardware Delivery Method Chart: Replacement Parts and Installation of Oracle Communications EAGLE Control Frame Customer Replaceable Unit X - Oracle Communications EAGLE Extension Frame Customer Replaceable Unit X - Oracle Communications EAGLE Chassis Customer Replaceable Unit X - Oracle Communications EAGLE Application B Card Customer Replaceable Unit X - Oracle Communications EAGLE Measurement Collection and Polling B Card Customer Replaceable Unit X - Oracle Communications EAGLE Service Module 8 GB B Card Customer Replaceable Unit X - Oracle Communications EAGLE Asynchronous Transfer Mode B Card Customer Replaceable Unit X - Oracle Communications EAGLE Ethernet B Card Customer Replaceable Unit X - Oracle Communications EAGLE E1T1 B Card Customer Replaceable Unit X - Oracle Communications EAGLE Translations Services Module Card Customer Replaceable Unit X - Oracle Communications EAGLE Maintenance and Administration Subsystem Processor Card with SSD Locking Customer Replaceable Unit X - Oracle Communications EAGLE Maintenance Disk and Alarm Card Customer Replaceable Unit X - Oracle Communications EAGLE Peripheral Service Module Card Customer Replaceable Unit X - Oracle Communications EAGLE HIPR 2 Card A Customer Replaceable Unit X - Oracle Communications EAGLE Service Module 4 GB Card Customer Replaceable Unit X - Oracle Communications EAGLE Ethernet Card Customer Replaceable Unit X - Oracle Communications EAGLE E1T1 Card Customer Replaceable Unit X - Oracle Communications EAGLE Asynchronous Transfer Mode Card Customer Replaceable Unit X - Subject to change at Oracle s discretion Last Updated: April 11, 2016 Page 15 of 17
16 Delivery Method Chart: Replacement Parts and Installation of HP Servers for Tekelec Solutions HP Compute Rack Mount Server Customer Replaceable Unit X - HP Enclosure Customer Replaceable Unit X - HP Compute Blade Customer Replaceable Unit X - Front Porch Digital Hardware SAMMA SAMMA Prep Customer Replaceable Unit - X SAMMA Robot Field or Customer Replaceable Unit - X SAMMA Clean Customer Replaceable Unit - X SAMMA Solo Field or Customer Replaceable Unit - X Subject to change at Oracle s discretion Last Updated: April 11, 2016 Page 16 of 17
17 Other Options Delivery Method Chart: Replacement Parts and Installation of Sun Monitors Customer Replaceable Unit X - Sun Rack II Field or Customer Replaceable Unit - X System Boards Customer Replaceable Unit X - x-options Customer Replaceable Unit X - Subject to change at Oracle s discretion Last Updated: April 11, 2016 Page 17 of 17
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