BYOD report. Comms-care commissioned survey highlighting the change in Bring Your Own Device (BYOD) issues over the past twelve months

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1 BYOD report Comms-care commissioned survey highlighting the change in Bring Your Own Device (BYOD) issues over the past twelve months

2 new technologies 0833v1 BYOD report Security provisions for BYOD grow but adoption rate remains the same according to Comms-care survey Bring Your Own Device (BYOD) programmes have been a popular topic of discussion among businesses and IT professionals. With the rise in popularity of mobile phones and other portable gadgets, there s been a suggestion that employees will want to bring them to work and use them instead of their employer s devices. In 2013, Comms-care distributed a survey to over 20,000 key players from the IT channel community to gain further insight into the behaviour and attitudes of employees and companies about BYOD adoption. The survey revealed reasons for and against the new trend and how the two most fundamental pillars of good business, low running costs and happy workers, were cited as primary drivers for BYOD adoption. One year on and the subject of BYOD is still alive and well. The number of mobile devices continues to grow rapidly along with the desire for flexible working. Add to the mix the continued advancements of superfast broadband connectivity and BYOD seems the most plausible Business types that took part in the survey. way to get people working smarter, harder and in a virtual way. With all of these advancements, BYOD shouldn t be discussed anymore. It should already be happening and businesses should be onto the next big trend. But has this actually happened? To find out whether anything has changed since its first survey, Comms-care distributed a follow up survey in 2014, to the same key players in the channel. According to this year s survey results, there were fewer companies outsourcing the maintenance of BYOD and even fewer planning to relinquish responsibility in the next 12 months. There was also a notable increase in security provisions for the programme, while more companies admitted they planned to adopt BYOD in the future. However, questions remain surrounding the overall integration of BYOD within organisations. Has the programme really taken off or is it mere hype? Or perhaps the whole discussion surrounding the challenges of BYOD has been too focused on the actual device instead of what s in them. In other words, should businesses be more focused on the rising demand and security risks of Bring Your Own Applications (BYOA) instead of the device people are using at work? The only way is app According to analysis published by Asymco s Horace Dediu, the world downloads 50 million apps a day on their iphones alone and that number will double in three years time. Last year, Apple reported that customers had downloaded over 50 billion apps from the App Store. Customers are downloading more than 800 apps per second at a rate of over two billion apps per month on the App Store. Add to this the explosive growth of Android and other devices and suddenly the amount of apps ready for download is almost too difficult to measure. Unsurprisingly the popularity of apps is having a considerable impact on the channel and its partners by presenting new challenges for managed IT services. The big issue isn t really about bringing your own devices to work but securing and storing the data produced in the apps that are in them. Breakdown of findings The follow up survey reveals that across seven vertical markets, 43 per cent of respondents end-user customers are planning to adopt a BYOD policy in their business, which is up 3 per cent from per cent of respondents don t know when their customers will implement a BYOD policy, which is down 5 per cent. Roughly 14 per cent of respondents confirmed they their customers had no plans to roll out BYOD.

3 The verticals involved in the survey included financial, public sector, technology, and retail markets. 53 per cent of respondents customers operate in the financial sector, making up the largest vertical market in the survey. The public sector comes second at 19 per cent. how end users support thier byod solutions. Mainly in-house mainly outsourced no support plans Don't have BYOD support yet, but it will be... in-house outsourced According to research from the firm Grand View Research, the global BYOD market is expected to reach 142 billion by Drivers of adoption will include a drop in hardware and device costs and the rise of cloud based services. It s also anticipated that financial services and the healthcare profession will be leaders of adoptions. However, there are still set-backs that must be addressed such as the lack of policies in place to deal with security issues surrounding BYOD. According to a recent report by Accellion, 73% of UK businesses admit they have no formal BYOD corporate policy and support structure. Comms-care s follow up findings reveal how BYOD strategies within the public sector and other verticals are being maintained. According to the latest results, 15 per cent of companies with existing BYOD programmes are outsourcing maintenance support, down 3 per cent from 2013, while 38 per cent are supporting their BYOD solution in-house, up 3 per cent. Meanwhile 25 per cent have no plans for BYOD maintenance support at all, an increase of 4 per cent. The main reasons end users are installing BYOD in their business. Employee Morale boost 9% 12% Better care of own devices 5% 1% adopt new technology fas t e r 10% 8% all of the above none of the above 38% 15% 25% 35% 18% 21% The absence of BYOD support or policies can lead to serious security implications that can cost an organisation time, money and credibility. The ICO recently criticised the Royal Veterinary College (RVC) for failing to have appropriate BYOD security measures in place after a serious data breach. An employee at the College lost their own digital camera and memory card that contained six passport image scans of job applicants. According to research findings from Adaptive Mobile over 75% of enterprises surveyed were unable to meet eight out of ten of their current top security requirements due to their lack of BYOD policies. The survey also exposed Reduce CAPEX 19% 28% 8% 14% 9% 17% the lack of awareness among staff concerning BYOD. Managing Security breaches Security fears remain a serious concern for companies and the biggest barrier to BYOD adoption. According to Comms-care s findings, 48 per cent of survey participants cited security as the main issue for roll out, up 4 per cent from Only three per cent of respondents worried about data loss - a lower figure than last year (2 per cent drop) and a bigger worry for IT staff, given the impact data has on the fortunes and failures of businesses. Securing data should always be the biggest concern for organisations. Comms-care s survey reveals that 18 per cent of respondents customers currently outsource most of their IT services, which is down three per cent from last year. More companies are looking to manage their IT requirements in-house, but how many have the expertise to do so effectively? Reasons for adopting byod Have the reasons for BYOD adoption changed since last year? According to Comms-care s latest findings, 19 per cent of respondents to the survey cited reduction in capital spending as the main reason down 9 per cent from per cent believed that it would provide a morale boost for employees, down 3 per cent. 27 per cent claimed that neither of these reasons were precursors for installing BYOD programmes.

4 Personal Devices which are used most frequently on end users wireless networks. or a partially virtualised one, which is popular for use in managing application streaming. 73% 69% ipad 8% 4% laptop 3% 2% android phone With partial virtualisation, IT administrators only virtualise a selected number of applications on client devices. The managed services providers can install and configure an application centrally and deliver it to any desktop on demand. 2% 3% other 2% 3% other ta b l e t 12% 19% iphone If there s a need to upgrade or patch the application, the IT administrators can make the updates in the location where the app is stored. The selected applications streamed onto work devices also only appear when they are in the corporate environment. Access to the apps is restricted the moment the device is removed from the office, thereby enhancing security even further for mobile phones. Comms-care s survey concludes that the reason for BYOD adoption isn t always about money or employee satisfaction. Many employees are already bringing personal devices to work. According to the survey, 69 per cent of respondents claim ipads are the most commonly used personal devices on their customers wireless networks, while 19 cent said it was the iphone an increase of 7 per cent from last year. Only 4 per cent cited the laptop as the most commonly used personal device; a drop of half from Has the laptop era come to an end? Comms-care predictions for byod Major advancements in superfast broadband at a competitive price are creating a real opportunity for employees to work remotely. The popularity of personal mobile devices is also increasing and more people are buying smartphones and tablets, especially top of the range products that are more attainable and intuative. All of these factors help to offer a level of flexibility that would appeal to most workers and ultimately put pressure on businesses to hasten adoption of BYOD and find a solution to reduce the risk of losing data from personal devices. However, the real trend to emerge is bring your own apps as more people use their own apps on their work and personal phones. For too long the focus of BYOD has been on the device itself. The discussion was always about which phone was used or the danger of it being left behind or stolen. But the real issue isn t the phone itself but what s being downloaded onto the actual device. Enterprise companies have to prepare for the future management of apps and to enable IT administrators to have a complete overview of what applications are being used in their environment. In doing this, organisations can keep an eye out for which applications are being used and where data resides. The importance of data control inevitably leads to the issue of data protection and storage issues. Who can access and recover data? Who is looking at the data these apps are producing? This is just one of the biggest challenges the app world is experiencing - and it s now becoming the challenge that managed service providers must address too. The best approach to managing data and enhancing security in a long term and cost effective way is by moving the corporate environment into a desktop virtualised platform. If mobile devices are stored in a virtualised place then IT administrators are always in control of the data. They always know where it s stored and how to get it. Organisations can either support a fully virtualised desktop environment What our survey reveals is that the future of mobile devices isn t one that s defined by the use of the BYOD but through our constant interaction with applications. Our love affair with apps and the devices that support them not only is here to stay, but will continue to grow. According to a recent Fortinet survey 69 percent of respondents indicated they were interested in BYOA and were looking to create and use their custom applications at work. Trying to stop the trend from advancing further will be tricky. 30 percent of respondents said they already have or would violate office policies banning the use of nonapproved applications. Some of most popular BYOA software currently used for businesses include data backups and storage apps such as Dropbox and icloud, voice communications applications such as Skype, and conference organisers such as GoToMeeting. If managed service providers want to stay in control of this defiant and inevitable BYOA environment, they must develop the expertise to offer the security and convenience that their clients employees expect from their mobile devices, while also enforcing a workable policy that suits everyone s needs.

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