DEUTSCHE TELEKOM. Supporting and Developing careers in ICT sector. Markus Lecke, Group Performance Development, Bonn, Germany

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1 DEUTSCHE TELEKOM Supporting and Developing careers in ICT sector. Markus Lecke, Group Performance Development, Bonn, Germany Streng vertraulich, Öffentlich 1

2 MyTopics Deutsche Telekom, a short introduction Challenges & Chances How we develop our people Examples, Questions & Answers 2

WORK since 2007 Mobile internet Internet services

3 DEUTSCHE TELEKOM Development from Dialplate to Cloud MY FIRST CHOICE FOR CONNECTED LIFE AND WORK since 2007 Mobile internet Internet services T-Systems Connected Home Intelligent Network solutions 3

with own infrastructure T-Systems: global presence & alliances via partners Telekom in figures 2012 Revenue 58.2 bn Adjusted Ebitda 18.0 bn Free Cash-Flow 6.

4 DEUTSCHE TELEKOM PROFILE CUSTOMERS & MARKETS FACTS & FIGURES Customers > 141 m mobile customers > 32 m fixed-line customers/ > 17 m broadband customers rd. 3 m IPTV customers About 2 m workstation systems marketed Markets Source: DT Geschäftsbericht 2012/TMUS annual report to shareholders 2012 Presence in 50 countries Germany, Europe, USA: with own infrastructure T-Systems: global presence & alliances via partners Telekom in figures 2012 Revenue 58.2 bn Adjusted Ebitda 18.0 bn Free Cash-Flow 6.2 bn Among the Top100 companies (#89, Fortune500 list) Employees & responsibility Employees worldwide: 232,000 9,300 trainees and cooperative degree students in Germany Pioneer of social issues (promotion of women, data privacy, climate protection, etc.) 4

DEUTSCHE TELEKOM MARKET ENVIRONMENT & CHALLENGES TRENDS & TECHNOLOGIES Mobile Internet & built out highspeed networks Exponential data traffic growth

targets High investments in modern networks CHALLENGES DEUTSCHE TELEKOM Defend/improve market position in core markets Increas efficiency Develop

5 DEUTSCHE TELEKOM MARKET ENVIRONMENT & CHALLENGES TRENDS & TECHNOLOGIES Mobile Internet & built out highspeed networks Exponential data traffic growth Network and IT-security IP Transformation INDUSTRY & MARKETS Extreme competition & declining prices Strong influence of regulation & political broadband targets High investments in modern networks CHALLENGES DEUTSCHE TELEKOM Defend/improve market position in core markets Increas efficiency Develop innovative services & new business models Expand customer service TRANSFORMATION Aim: service provider Deutsche Telekom My First Choice for Connected Life and Work 5

6 Challenges and Chances

7 HR-Strategy to foster - Power, Performance & Productivity Streng vertraulich, Öffentlich 7

8 8

9 The Demographic Challenge. 9

10 The Challenge of enduring Workforce Flexibilization. 10

11 How we Develop our People

12 1. The Education Pipeline Apprentices/Students/Trainees in Corporate Education, thereof 50% in ICT-courses.,mn,m 12

13 2. The Career Pipeline. STEP up! Go Ahead! Management Group 1 Management Group 2 Management Group 3 Management Group 4 Management Group 5 Expert Group 5 Expert Group 4 Expert Group 3 Expert Group 2 Expert Group 1 Expert Development (vertical & horizontal) 13

Management Group 4 Management Group 5 Expert Group 5 Expert

14 How to use Go Ahead! for your own development planning. 1 Job cluster and expert group in My Portal 2 Job profile in MyNavigator 3 Development measures in MyNavigator STEP up!/go Ahead! Status Find your own expert group and job family Use MyNavigator to familiarize yourself with requirements profiles at the Group Define your professional development targets in the development dialogue and plan corresponding steps and measures. Make a record of these in the individual development plan together with your manager. 14

Development: Focus on horizontal development to ensure employability PM Project Management SM Service Management Sales & Customer

15 Expert Groups Go Ahead!: Three Elements of HR Development. Career Explorer Development Dialog Development illustrativ Area Jobfamily - Jobcluster 5 PM MP HRD Personal Potential Review Expert Development: Focus on horizontal development to ensure employability PM Project Management SM Service Management Sales & Customer Service ICT CAMPUS F&C Finance & Controlling IT HR Human Resources NT Network Technology Jobprofil Expert career: High Potential Focus on horizontal and vertical development Talent & Succession- Management 1 15

16 ICT Examples

17 Example: My Navigator (1/4) 17

18 Example: My Navigator (2/4) 18

19 Example: My Navigator (3/4) 19

20 Example: My Navigator (4/4) 20

21 Questions and answers?

22 Questions for table Discussion Q:Overcoming the mismatch between demand and offer how to secure that supply and demand meet? A: Total Workforce Management, which covers trends, business needs, financial requirements, skill needs. Local round tables with Line Managers, HR and Finance to ensure practicability. Q:Fostering entrepreneurship in ICT A: Let employees decide individual training needs by their own relatetto business needs. Support them with flexibility, honor the outcomes of the training instead of participation Q: Promoting and supporting sectoral and geographical mobility A: Offer exchange programs, foster global collaboration with tools, but consider: different culture, different discipline, different travel budgets, 22

23 Thank You!!!

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