The way from ISO/TS 16949:2002 Model to EFQM Excellence Modelcomparisons
|
|
- Eustacia Stanley
- 7 years ago
- Views:
Transcription
1 51 st EOQ Congress, Prague 2007 The way from ISO/TS 16949:2002 Model to EFQM Excellence Modelcomparisons & consequences. Jan HNÁTEK IATF Reg. Auditor, EEA Assessor Vicepresident Czech Society for Quality Prague, 22 nd May, 2007 HQ-Consult Praha, May 2007,slide Nbr. 1
2 Historical consequences Excellence Models: USA The MALCOLM BALDRIGE NATIONAL QUALITY AWARD since 1988 JAPAN The DEMING PRIZE since 1953 EVROPA The EFQM Excellence Model since 1991 Standards ISO 9000: HQ-Consult Praha, May 2007,slide Nbr. 2 Automotive Suppliers: first edition QS-9000, 3.edition first edition revision VDA 6.1, 4.edition big revision ISO/TS 16949: work on new revision ISO/TS 16949:2002
3 ISO/TS 16949: Tools for Processes Improvement Requirements of DaimlerChrysler, Ford, General Motors, PSA, VW, Toyota & others for its Suppliers: i To be conform to the requirements of the Technical Specification ISO/TS 16949:2002 based on ISO 9001 i Process approach based on organization s processes performance instead of conformity approach ikey Performance Indicators shall to be established, followed and analysed for improvements icustomer Specific QMS requirements for Suppliers i Continual Improvement of product delivered and organization s processes focused to quality and costs HQ-Consult Praha, May 2007,slide Nbr. 3
4 MODEL EFQM What s Excellence MODEL? Non-prescriptive Management Framework for Self-Assessment according holistic, comprehensive Model based on Fundamental Concepts and nine criteria - five Enablers and four Results cover what an organisation does and what achieves. HQ-Consult Praha, May 2007,slide Nbr. 4
5 Model Performance Management Employees Process Management Results Management Enablers 50 % (500 points) Results 50 % (500 points) 3. People 9 % 7. People - Results 9 % 1. Leadership 10 % 2. Policy & Strategy 8 % 5. Processes 14 % 6.Customer - Results 20 % 9.Key Performance Results 15 % 4. Partnership & Resources 9 % 8. Society - Results 6 % Feedback from Measurements and Improvements Innovation and Learning Employee Motivation Results HQ-Consult Praha, May 2007,slide Nbr. 5
6 EFQM Excellence Model Levels of Excellence Model Implementation Way to Excellence Model Introduction Model Theory points Organisation s Maturity Levels HQ-Consult Praha, May 2007,slide Nbr. 6
7 MODEL EFQM Why Use Model? Management based on 8 Concepts of Excellence Provide comprehensive feedback covering all aspects of managing an organisation Identification of areas for improvement Identification of strengths Sharing of BEST PRATICE and Benchmark Create balance between all stakeholders Excellence Model is forward looking tool (predictive) HQ-Consult Praha, May 2007,slide Nbr. 7
8 MODEL versus ISO 9000:2000 (ISO/TS 16949) FUNDAMENATL CONCEPTS COMPARISONS: MODEL EFQM: ISO 9000:2000 : 1. RESULTS ORIENTATION 2. CUSTOMER FOCUS 3. LEADERSHIP & PURPOSE CONSTANCY 4. MANAGEMENT BY PROCESSES & FACTS 5. PEOPLE DEVELOPMENT & INVOLVEMENT 6. CONTINUOUS LEARNING, INNOVATION & IMPROVEMENT 7. PARTNERSHIP DEVELOPMENT 8. CORPORATE SOCIAL RESPONSIBILITY 1. CUSTOMER FOCUS 2. LEADERSHIP 3. INVOLVEMENT OF PEOPLE 4. PROCESS APPROACH 5. SYSTEM APPROACH TO MANAGEMENT 6. CONTINUAL IMPROVEMENT 7. FACTUAL APPROACH TO DECISION MAKING 8. MUTUALLY BENEFICIAL SUPPLIER RELATIONSHIPS HQ-Consult Praha, May 2007,slide Nbr. 8
9 RADAR RADAR-TOOL FOR SELF-ASSESSMENT RADAR IS CENTRE OF MODEL RESULTS APPROACH DEPLOYMENT ASSESSMENT ELEMENTS REVIEW HQ-Consult Praha, May 2007,slide Nbr. 9
10 RADAR RADAR - LOGIC DEFINE REQUIRED RESULTS ASSESS & REVIEW APPROACHES AND IMPLEMETATION PLAN & ESTABLISH APPROACHES DEPLOY APPROACHES HQ-Consult Praha, May 2007,slide Nbr. 10
11 Excellence MODEL vers. ISO 9001:2000 (ISO/TS 16949) ENABLERS RESULTS People People - Results Leadership Policy & Strategy Processes Customer - Results Key Performance Results Partnership & Resources Society - Results LEADERSHIP ISO/TS Management commitment Process efficiency Responsibility for quality 5.6 Management review POLICY & STRATEGY ISO/TS Customer focus 5.3 Quality policy 5.4 Planning (objectives, QMS) PEOPLE ISO/TS Human resources 6.4 Work environment INNOVATION & LEARNING PROCESESS ISO/TS Product realization Internal audits Processes monitoring & measurement 8.3 Control of nonconforming product 8.5 Improvement Problem solving PARTNERSHIP & RESOURCES ISO/TS Provision of resources 6.3 Infrastructure 7.4 Purchasing HQ-Consult Praha, May 2007,slide Nbr. 11 ISO CUSTOMERS - RESULTS ISO/TS Customer satisfaction Customer satisfaction - Supplemental KEY PERFORMANCE RESULTS ISO/TS Analysis of data - Customer satisfaction - Purchasing - Procesess - Products / Services
12 Quality Management System - Model ISO/TS Quality of management system = Level to which a set of core characteristics of a management fulfils needs and expectations of organisation s stakeholders Operational Management: How to carry out daily duties through managing company operational processes? Stakeholders External / Internal needs and expectations Identity, Mission and Vision Strategic management Strategic management: Where are we going? What changes are needed? Management System Innovations Management responsibility Measurement, analysis, improvement Resource management HQ-Consult Praha, May 2007,slide Nbr. 12 Product realization Sustainable improving results for stakeholders
13 ACTION PLAN CREATION Vision Strengths Critical success factors Priorities Orientation Opportunity for improvement How? What? Business Plan - on levels Levels Depth Company processes improvement Benchmarking Autonomous teams Best practice Processes Goals Target Vision Policies Operational Plan Operational goals Continuous improvement & competitiveness advantages HQ-Consult Praha, May 2007,slide Nbr. 13
14 Comparisons ISO/TS & Excellence Model Approach concequences: ISO/TS 16949:2002 : Excellence Model : 1. ISO/TS is more definite in procedural items, that are required by OEM s to suppliers in automotive industry 2. ISO/TS refers to the most areas in Excellence Model criteria inclusive leadership, strategic planning, information & data analysis, human resource orientation and process management 3. ISO/TS define approaches that create basis for continuous improvement of organisation processes and customer satisfaction 4. Excellence Model Self-Assessment process allows to define improvement actions that are then monitored for progress 5. Excellence Model criteria provide a highly structured, fact-based technique to improve strategy connected with business planning HQ-Consult Praha, May 2007,slide Nbr. 14
Charles Corrie, Belo Horizonte, 2013-03 2
ISO Management System Standards, ISO 9001 and the Future Charles Corrie Secretary ISO/TC 176/SC 2 Established Management (system) standards ISO 9000 Quality ISO 14000 Environment IEC 60300 Dependability
More informationModel QVIS - Quality Assurance in Vocational Education Institutions in Czech Republic. 54th EOQ Congress IZMIR, Turkey
Model QVIS - Quality Assurance in Vocational Education Institutions in Czech Republic Jan Hnátek & Vladimír Medlík 54th EOQ Congress IZMIR, Turkey 1 Why Model QVIS? Transparency for customers / consumers
More informationQuality Management in Purchasing
Saimaa University of Applied Sciences Faculty of Business Administration, Lappeenranta Degree Programme in International Business Olga Anisimova Quality Management in Purchasing Thesis 2014 Abstract Olga
More informationBriefing on ISO 9001, ISO. requirements
Briefing on ISO 9001, ISO 14001 & OHSAS 18001 requirements Going for ISO 9001 ISO 14001 OHSAS 18001 Quality, Environment, Health & Safety Certification IMS: Integrated Management System ISO 9001 -Quality
More informationTaking a holistic QMS approach to enhancing productivity
Taking a holistic QMS approach to enhancing productivity Harnek Singh 9 th March 2012 Enhancing Productivity and Business Growth Through Quality Management Systems Rationale for the QMS A response to the
More informationAS9100 B to C Revision
AS9100 B to C Revision Key: Additions Deletions Clarifications 1.2 Application AS9100C Key Additions This standard is intended for use by organizations that design, develop and/or produce aviation, space
More informationISO/TS 16949:2002 Guidance Document
ISO/TS 16949:2002 Guidance Document Introduction ISO/TS 16949:2009 emphasizes the development of a process oriented quality management system that provides for continual improvement, defect prevention,
More informationINTRODUCTION TO ISO 9001 REVISION - COMMITTEE DRAFT
INTRODUCTION TO ISO 9001 REVISION - COMMITTEE DRAFT AGENDA Introduction Annex SL Changes to ISO 9001 Future Development How SGS can support you 2 INTRODUCTION ISO 9001 Revision Committee Draft Issued 2013
More informationQuality Management Standard BS EN ISO 9001:2008. www.imsworld.org
Quality Management Standard BS EN ISO 9001:2008 The Origin of Quality Standards Ministry of Defence Marks & Spencer Ford Motor Company All had their own Quality standards, which they expected their suppliers
More informationSingle Manufacturing Site with. Extended Manufacturing Site(s)
Single Manufacturing Site with Extended Manufacturing Site(s) 1 Content Background of Proposed Changes Solution: SI 13 SI 13 Key Terms and Phrases What is Included? What is Excluded? IATF Expectations
More informationO: Objectives Objectives are established and aligned at the organisation-wide, organisational unit and individual staff levels.
Embedding a Quality Management Framework (QMF) Organisational units across a university, from faculties to service centres and institutes to divisions, have differing functions and responsibilities. For
More informationWorld Quality Month & Day Seminar Quality Excellence Model - MBNQA & EFQM
Hong Kong Society for Quality World Quality Month & Day Seminar Quality Excellence Model - MBNQA & EFQM Preliminary comparison study among ISO 9001, MBNQA and EFQM Lotto Lai (Quality Manager of HKSTPC;
More informationISO 9000 Series Standards. ISO 10000 Series Standards. Other Supporting Documents
Current Standards & Future Development: ISO 9000 Series Standards ISO 10000 Series Standards Other Supporting Documents The ISO 9000 family of standards includes: 16 published standards Internet based
More informationISO/TS 16949:2009 Changes
Introduction The third edition of the automotive quality standard, ISO/TS 16949:2009, has been published to include the text of ISO 9001:2008. ISO/TS 16949:2009 replaces ISO/TS 16949:2002 and can be ordered
More informationAutomotive Industry Way to Excellence
, Prague 2007 Automotive Industry Way to Excellence 2007 Robert Frank, DaimlerChrysler AG 1 VDA-QMC Organization until 2006 QM-Commitee Chairman: VW Chairman: VW Members: DaimlerChrysler, Audi, BMW, MAN,
More informationORGANISATIONAL PROCESS MAPPING FOR ISO/TS 16949:2009 CERTIFICATION OF INDUSTRIAL QUALITY MANAGEMENT SYSTEMS
ORGANISATIONAL PROCESS MAPPING FOR ISO/TS 16949:2009 CERTIFICATION OF INDUSTRIAL QUALITY MANAGEMENT SYSTEMS Laurenţiu Aurel MIHAIL 1 Abstract: This article is intended to clarify some important aspects
More informationMTAT.03.243 Software Engineering Management
MTAT.03.243 Software Engineering Management Lecture 17: Other SPI Frameworks and QM Systems Dietmar Pfahl Spring 2014 email: dietmar.pfahl@ut.ee Structure of Lecture 17 Other SPI Frameworks People CMM
More informationQuality Manual ISO 9001:2015 Quality Management System
Quality management input comprises the standard requirements from ISO 9001:2015 which are deployed by our organization to achieve customer satisfaction through process control. Quality Manual ISO 9001:2015
More informationImplementing the European Foundation for Quality Management Excellence Model
Implementing the European Foundation for Quality Management Excellence Model Dr. Paul WATSON, United Kingdom Key words: Total Quality Management, Continuous Improvement. ABSTRACT The European Foundation
More information16) QUALITY MANAGEMENT SYSTEMS
INTRODUCTION 16) QUALITY MANAGEMENT SYSTEMS The aim of this paper is to give a brief introduction to the idea of a quality management system and specifically in ISO 9001:2000: Quality Management System.
More informationQuality Systems Frameworks. SE 350 Software Process & Product Quality 1
Quality Systems Frameworks 1 What is a Quality System? An organization uses quality systems to control and improve the effectiveness of the processes used to deliver a quality product or service A Quality
More informationComparison ISO/TS 16949 (1999) to VDA 6.1 (1998)
1 APPLICABILITY VDA 6.1: Section: 3.1; 7 new: In addition to the applicability for supplier sites for production, services and their subcontractors for: products and production materials, or services like
More informationISO 9001:2015. A look at the Revised Standard 9/23/2015 1
ISO 9001:2015 A look at the Revised Standard 9/23/2015 1 Quotes Quality management is a journey, not just a destination. Emily Rhinehart If you can t explain it simply, you don t understand it well enough.
More informationQuick Check. User Guide EFQM Model 2013 Version
Quick Check User Guide EFQM Model 2013 Version User Guide: Quick Check EFQM Shares what works EFQM is committed to help organisations drive improvement through the use of the EFQM Excellence Model, a comprehensive
More informationUpdates on CD/ISO 9001:2015
Updates on CD/ISO 9001:2015 Presented by Zainab Ibrahim, Senior Auditor, TUV SUD PSB Pte Ltd 30 th January 2014 27/01/2014 Corporate Presentation Slide 1 Agenda 1 About ISO 9001 & the Revision Timeline
More informationApplied Software Project Management
Applied Software Project Management Process Improvement http://www.stellman-greene.com 1 Life Without a Formal Process Many process improvement experts see the world as black and white. They often feel
More informationUsing Performance Excellence Models - Part 1:
Using Performance Excellence Models - Part 1: Defining and Managing the Value Chain Jim Hill Minnesota ASQ Professional Development Summit Feb 27, 2013 1 Topics Problem: Wide interpretation of Work System
More informationEffective Internal Audit Planning:
Audit practices that add the most value! Effective Internal Audit Planning: ISO 9000 Users Group - ASQ Section 509, Wednesday, January 20, 2010 By David Collingham, CQA/CQE Outline Definitions of Key Audit
More informationChapter 2 ISO 9001:2008 QMS
Chapter 2 ISO 9001:2008 QMS For internal use of BSNL only Page 1 ISO 9001:2008 QMS Introduction Everyone wants to achieve profits. Profits can come by more sales with some profit margin and also by cutting
More informationQUALITY MANAGEMENT SYSTEM REQUIREMENTS General Requirements. Documentation Requirements. General. Quality Manual. Control of Documents
Chapter j 38 Self Assessment 729 QUALITY MANAGEMENT SYSTEM REQUIREMENTS General Requirements 1. Establishing and implementing a documented quality management system 2. Implementing a documented quality
More informationQuality Management Present and Future
Quality Management Present and Future Nigel H Croft Chairman, ISO/TC176/SC2 Quality Systems Member, ISO/TC176 Chairman s Strategic Advisory Group Member, ISO/CASCO Chairman s Policy Committee Member, IAF/ILAC/ISO
More informationSupplier Evaluation - The first steps for effective sourcing.
Supplier Evaluation - The first steps for effective sourcing. 1.0 Introduction: The evaluation and selection of suppliers, structuring the supplier base is an important task in any organization. It assumes
More informationThe Body of Quality Knowledge
Introduction According to Dr. Juran every profession needs a body of knowledge as one of the foundations that defines the profession and provides the basis for regulation of the profession. The Body of
More informationISO/TS 16949 Automotive Quality Management
ISO/TS 16949 Automotive Quality Management Product Guide ISO/TS 16949 What is Automotive Quality Management? ISO/TS 16949 is the globally recognized quality management standard for the automotive industry.
More informationTopic 12 Total Quality Management. From Control to Management. Deming s Fourteen Points for TQM
Topic 12 Total Quality Management From Control to Management 1 Inspection Error detection of finished goods Rectification Reading guide: Chapter 20 (Slack et al, 2004) and MGT326 Slides/Handout 1 2 Quality
More informationHow To Become A Tqm Professional
VS-1087 Certified TQM Professional Certification Code VS-1087 Vskills certification for TQM Professional assesses the candidate as per the company s need for planning, implementing and maintaining quality
More informationISO-9001:2000 Quality Management Systems
ISO-9001:2000 Quality Management Systems REQUIREMENTS 10/10/2003 ISO-9001:2000 Requirements 1 Process Based Approach C U S MANAGEMENT RESPONSIBILITY RESOURCE MANAGEMENT C U S T O M Requirements PRODUCT
More informationMaseno University. Towards ISO 9001:2008. Certification
Maseno University Towards ISO 9001:2008 Certification Introduction In 2007 Maseno University started working towards attaining ISO 9001:2000 Certification for its service through Kenya Bureau of standards
More informationLecture Quality Management
Lecture Quality Management 02 Normative Quality Management Systems Prof. Dr.-Ing. Robert Schmitt Normative Quality Management Systems L 02 Page 0 Contents Total Quality Management (TQM) Quality Management
More informationISO 9001:2000 - A Quality Manual for the Transition Period and Beyond
ISO 9001:2000 - A Quality Manual for the Transition Period and Beyond By Mark Kaganov Abstract This article shows a practical approach to converting an ISO 9001:1994 quality manual into the new ISO 9001:2000
More informationSix Sigma, ISO 9001 and Baldrige
Six Sigma, ISO 9001 and Baldrige Many organizations ask How Do these programs, processes and standards support each other? These initiatives are not mutually exclusive, in fact, understanding and applying
More informationThe Management System Track
The Management System Track 1. What Is It? 2. How Does It Relate to Certification Bodies? 3. How to Implement It? 1 Presenters Paul Grace, MS, CAE Executive Director, NBCOT Dale Cyr, MBA, CAE Executive
More informationIntegrating Social Responsibility with Quality and Environmental Management Systems
Integrating Social Responsibility with Quality and Environmental Management Systems Chad Kymal Omnex, Inc. Pathways to Social Responsibility Conference Session Number: Speaker Bio Chad Kymal is the CTO
More informationISO 9001:2000 Gap Analysis Checklist
ISO 9001:2000 Gap Analysis Checklist Type: Assessor: ISO 9001 REQUIREMENTS STATUS ACTION/COMMENTS 4 Quality Management System 4.1 General Requirements Processes needed for the quality management system
More informationImplementation of a Quality Management System for Aeronautical Information Services -1-
Implementation of a Quality Management System for Aeronautical Information Services -1- Implementation of a Quality Management System for Aeronautical Information Services Chapter IV, Quality Management
More informationQUALITY MANAGEMENT PRINCIPLES AN APPROACH IN HEALTHCARE INSTITUTIONS
QUALITY MANAGEMENT PRINCIPLES AN APPROACH IN HEALTHCARE INSTITUTIONS Professor PhD Kristina ZGODAVOVA University of Trencin, Slovakia Professor PhD Sofia Elena COLESCA Academy of Economic Studies, Bucharest,
More information1 Introduction to ISO 9001:2000
Introduction to ISO 9001:2000 CHAPTER 1 1 Introduction to ISO 9001:2000 By the end of this chapter you should be able to: Describe the origins of quality management systems. Describe the potential benefits
More informationImplementing ISO 9001
If you are faced with implementing ISO 9001, or anticipate it may soon become a requirement for your organization, keep reading. This article identifies reasons to implement the standard, summarizes its
More informationRevised October 2013
Revised October 2013 Version 3.0 (Live) Page 0 Owner: Chief Examiner CONTENTS: 1. Introduction..2 2. Foundation Certificate 2 2.1 The Purpose of the COBIT 5 Foundation Certificate.2 2.2 The Target Audience
More informationINCENTIVE FACILITIES MANAGEMENT LTD QUALITY SYSTEM MANUAL. **Commercial in confidence**
QUALITY SYSTEM MANUAL **Commercial in confidence** Table of Contents Document Control... 3 1.Company Quality... 4 1.1. Policy... 4 2.Mission and Vision Statements... 5 2.1. Vision... 5 2.2. Mission...
More informationQuality Management 1
Quality Management 1 Why bother Certificating? External view from trained auditors helps focus attention on the real issues. Impending audits provide motivation to do things right. Can be a necessary customer
More informationThe Proposed Quality Competency Framework for the Future Quality Professional
The Proposed Quality Competency Framework for the Future Quality Professional Ian R McKay FCQI CQP CQI Competency Project Lead 1 The CQI Definition of Quality 2 The CQI Competency Project 2012 The CQI
More informationProcess Mapping and Process- Based Internal Audits
Process Mapping and Process- Based Internal Audits Presented by Shannon Craddock of Perry Johnson Registrars, Inc. September 21, 2011 Today s Topics Why Are We Doing This? Process Terminology Process Mapping
More informationQuality, Environmental, Health and Safety Manual Toshiba International Corporation
Quality, Environmental, Health and Safety Manual Toshiba International Corporation Doc. No. QEHS 001 Rev. 19 (12/12) Title: Prepared By: Revision No.: Table of Contents and Cross Reference Ken Mori/Homer
More informationQuality & Safety Manual
Purpose: This Quality & Safety Manual is intended to clarify and document the Quality and Health & Safety policies of GGS Oil and Gas Systems and to describe how the organization organizes its activities
More informationTARGET Project Technical Assistance to Reinforce Governance in Environmental Tasks Contents:
TARGET Project Technical Assistance to Reinforce Governance in Environmental Tasks Contents: Introduction....1 Work Progress...1 Soft Assistance.. 1 Training Seminars. 1 QMS Definitions... 2 ISO & Objectives
More informationAn Implementation Roadmap
An Implementation Roadmap The 2nd Abu Dhabi IT s Forum P J Corum, CSQA, CSTE, ITSM Managing Director Quality Assurance Institute Middle East and Africa Dubai, UAE Quality Assurance Institute Middle East
More informationHow To Manage Quality Management In Czechia
JaroslavNenadál * Risks related to quality management systems implementation some lessons learned from Czech Republic Introduction Efficient and effective implementation of quality management principles
More informationIntroduction... 1. Assessment Tools... 2
There are a number of self-assessment tools available to support organisations on their journey towards excellence, using the EFQM Excellence Model 2013. As with any tool, knowing what to use and when
More informationRE Quality First Principles for Content and Data
RE Quality First Principles for Content and Data RE Group Risk Management and Corporate Responsibility June 2014 Introduction Reed Elsevier s strategy is to: Deliver improved outcomes to professional customers
More informationPreparation for ISO 45001 OH&S Management Systems
Preparation for ISO 45001 OH&S Management Systems HEALTH & SAFETY MANAGEMENT QUALITY MANAGEMENT ACCESSIBILITY ENVIRONMENTAL MANAGEMENT ENERGY MANAGEMENT ISO 45001 TIMELINE ISO project committee ISO PC
More informationPart 3 International Quality Standards and Awards. January 2014 Quality Management
Part 3 International Quality Standards and Awards January 2014 Quality Management 1 International Quality Standards and Awards ISO 9000 EFQM Excellence Model January 2014 Quality Management 2 EFQM Excellence
More informationJSP 886 THE DEFENCE LOGISTIC SUPPORT CHAIN MANUAL VOLUME 7 INTEGRATED LOGISTICS SUPPORT PART 8.11 QUALITY MANAGEMENT
JSP 886 THE DEFENCE LOGISTIC SUPPORT CHAIN MANUAL VOLUME 7 INTEGRATED LOGISTICS SUPPORT PART 8.11 QUALITY MANAGEMENT THE MASTER VERSION OF JSP 886 IS PUBLISHED ON THE DEFENCE INTRANET. FOR TECHNICAL REASONS,
More informationTHE ISO QUALITY MANAGEMENT PRINCIPLES AND THE EFQM MODEL
THE ISO QUALITY MANAGEMENT PRINCIPLES AND THE EFQM MODEL Laurențiu Aurel MIHAIL 1 ABSTRACT: this article intends to present a useful approach regarding correlation that exists between 8 quality, according
More informationGuide to CQI Qualifications for learners
Guide to CQI Qualifications for learners CQI Qualifications and Professional Recognition Quality management is about improving organisational performance in delivering product and service that meet customer
More informationISO 14001 & ISO 18001 Legal Compliance Know Your Risk - Reduce your Risk"
American Society For Quality -Toronto Section ISO 14001 & ISO 18001 Legal Compliance Know Your Risk - Reduce your Risk" Copyright: Coudenys Management Systems Inc. RISK DEFINED Occurrence of the event
More informationCertification criteria for. Internal QMS Auditor Training Course
Certification criteria for Internal QMS Auditor Training Course CONTENTS 1. INTRODUCTION 2. LEARNING OBJECTIVES 3. ENABLING OBJECTIVES KNOWLEDGE & SKILLS 4. TRAINING METHODS 5. COURSE CONTENT 6. COURSE
More informationSupplier Quality Management System Audit Checklist (ISO 9000:2000, TS 16949:2002)
Supplier Quality Management System Audit Checklist (ISO 9000:2000, TS 16949:2002) Supplier: Plant/Location: Date: Audit Team: Scope of Audit: Number of C.A.R. s: Corrective Action Due: Potential suppliers
More informationISO 9001:2000 Its Impact on Software
ISO 9001:2000 Its Impact on Software Norman P. Moreau, PE, CSQE, CQA Theseus Professional Services, LLC Westminster, Maryland 410-857-0023 / nmoreau@erols.com / http://theseuspro.com Presented to American
More informationIMPLEMENTATION OF QUALITY MANAGEMENT SYSTEM ACCORDING TO ISO 9001 AT VSB TECHNICAL UNIVERSITY OF OSTRAVA.
IMPLEMENTATION OF QUALITY MANAGEMENT SYSTEM ACCORDING TO ISO 9001 AT VSB TECHNICAL UNIVERSITY OF OSTRAVA. Milan Hutyra, quality manager, VSB Technical University of Ostrava, Czech Republic, e-mail: milan.hutyra@vsb.cz
More informationQMS Manual 2350 Helen Street, N. St. Paul, MN 55109 Page 1 of 5. Quality Management System Manual
2350 Helen Street, N. St. Paul, MN 55109 Page 1 of 5 AETRIUM Quality Management System Manual 2350 Helen Street, N. St. Paul, MN 55109 Page 2 of 5 Introduction It is a strategic decision by Aetrium management
More information4-07-20 Introduction to the ISO 9000 Quality Standard William E. Perry
4-07-20 Introduction to the ISO 9000 Quality Standard William E. Perry Payoff Organizations developing software or contracting for its development may need to comply with ISO 9000, a quality standard published
More informationVDA6.3 Process Audit Webinar 1 st April 2014. Paul Hardiman Qualified VDA6.3 trainer
VDA6.3 Process Audit Webinar 1 st April 2014 Paul Hardiman Qualified VDA6.3 trainer During presentations (11:00 11:30) everyone will be muted so that only the presenter will be heard. The presentation
More informationISO 9001 Quality Management Systems. Tips for Internal Auditing
ISO 9001 Quality Management Systems Tips for Internal Auditing ...taking steps to improving your internal auditing. ISO 9001 Tips for Internal Auditing If you are developing or modifying your internal
More informationChapter. Quality Management Systems
14 Chapter Quality Management Systems For more than two decades quality and quality management systems have been leading buzzwords in the business world. Numerous consultants have built their careers around
More informationCUSTOMER LOYALTY MEASUREMENT AT CZECH ORGANIZATIONS
28 CUSTOMER LOYALTY MEASUREMENT AT CZECH ORGANIZATIONS DOI: 10.12776/QIP.V17I1.66 DAVID VYKYDAL, PETRA HALFAROVÁ, JAROSLAV NENADÁL 1 INTRODUCTION Some organisations can consider their customers in two
More informationQuality Manual for Interoperability Testing. Morten Bruun-Rasmussen mbr@mediq.dk
Quality Manual for Interoperability Testing Morten Bruun-Rasmussen mbr@mediq.dk Quality and quality assurance Quality in manufacturing A measure, stating that a product is free from defects and significant
More informationUnderstanding Principles and Concepts of Quality, Safety and Environmental Management System Graham Caddies
Understanding Principles and Concepts of Quality, Safety and Environmental Management System Graham Caddies Owner / Principal Advance Profitplan Understanding Principles & Concepts Page 1 of 10 Revision
More informationThe Evolution of ISO 9000 Software
Information and communication technologies and Quality software: from recording nonconformities to managing for performance management system Implementation The number of ISO 9000 software support packages
More informationISO 9001:2008 Requirements Explained - An Adobe PDF File for Use on a Network System
1-2 3 4 5 6 9 9 29 37 44 57 64 67 70 77 85 90 93 97 101 110 112 113 122 125 127 135 139 146 150 157 161 165 168 172 175 180 187 190 193 201 206 209 212 216 227 233 235 247 251 258 264 272 274 286 1 of
More informationQuality Management Principles and Guidelines on their Application
Document: ISO/TC 176/SC 2/N 376 Secretariat of ISO/TC 176/SC 2 Our ref: 97/402545 Date: 30 June 1997 To the Members of ISO/TC 176/SC 2 - Quality Management and Quality Assurance/ Quality Systems (TC176/SC2/WG15/N133)
More informationFSSC 22000-Q. Certification module for food quality in compliance with ISO 9001:2008. Quality module REQUIREMENTS
FSSC 22000-Q Certification module for food quality in compliance with ISO 9001:2008 Quality module REQUIREMENTS Foundation for Food Safety Certification Gorinchem, The Netherlands: 2015 Version Control
More informationWINS QMS Quality Management System Manual. WINS PROPRIETARY INFORMATION Rev.12.0
WINS QMS Quality Management System Manual WINS PROPRIETARY INFORMATION Rev.12.0 1 WINS QMS Quality Management System Manual As the Executive Director of WINS, I acknowledge my responsibility to uphold
More informationISO 9001 (2000) QUALITY MANAGEMENT SYSTEM ASSESSMENT REPORT SUPPLIER/ SUBCONTRACTOR
Page 1 of 20 ISO 9001 (2000) QUALITY MANAGEMENT SYSTEM ASSESSMENT REPORT SUPPLIER/ SUBCONTRACTOR SUPPLIER/ SUBCONTRACTOR NAME: ADDRESS: CITY AND STATE: ZIP CODE: SUPPLIER/MANUFACTURER NO PHONE: DIVISION:
More informationThe Easy and Cost Effective Way to AS9100 Certification
The Easy and Cost Effective Way to AS9100 Certification Presented by John Graham June 26, 2007 1 Seminar Sponsors Fulcrum Associates John Graham 425.885.4175 jagraham@fulcrumassociates.com Det Norske Veritas
More informationRow Manufacturing Inc. Quality Manual ISO 9001:2008
Row Manufacturing Inc. Quality Manual ISO 9001:2008 Row Manufacturing 210 Durham Drive Athens, Alabama 35611 Phone:256.232.4151 Fax:256.232.4133 Page 2 of 33 This Page intentionally left Blank Page 3 of
More informationModernisation of the IPR System
Modernisation of the IPR System Project Component Number: C3 Activity Cluster: Key Activity Code: Title:, Beneficiary/ies: MANAGEMENT AND STAFF ROSPATENT Subject(s): QUALITY MANAGEMENT Proposed Location(s):
More informationBUSINESS EXCELLENCE CONSULTANT TRAINING Day 1
APO Centre of Excellence for Business Excellence BUSINESS EXCELLENCE CONSULTANT TRAINING Day 1 Acknowledgements The APO-COE for Business Excellence (BE) would like to thank Mr. Paul John Steel, President
More informationBUSINESS EXCELLENCE ASSESSOR TRAINING
APO Centre of Excellence for Business Excellence BUSINESS EXCELLENCE ASSESSOR TRAINING Acknowledgements The APO-COE for Business Excellence thank the Baldrige Performance Excellence Program and acknowledge
More informationISO 9000 QUALITY MANAGEMENT PRINCIPLES AND GUIDELINES ON THEIR APPLICATION
1.0 Introduction ISO 9000 QUALITY MANAGEMENT PRINCIPLES AND GUIDELINES ON THEIR APPLICATION This document provides an understanding of the Quality Management Principles that will facilitate a successful
More informationImplementation Guidance for ISO 9001:2015
International Organization for Standardization BIBC II, Chemin de Blandonnet 8, CP 401, 1214 Vernier, Geneva, Switzerland Tel: +41 22 749 01 11, Web: www.iso.org Implementation Guidance for ISO 9001:2015
More informationISO 9001 & ISO 14001 Revisions what will change, and why?
ISO 9001 & ISO 14001 Revisions what will change, and why? Hong Kong November / December 2014 Dr Nigel H Croft Chairman, ISO/TC 176/SC 2 (Quality Systems) Member, ISO Joint Technical Coordination Group
More informationISO 9001 : 2000 Quality Management Systems Requirements
A guide to the contents of ISO 9001 : 2000 Quality Management Systems Requirements BSIA Form No. 137 February 2001 This document is the copyright of the BSIA and is not to be reproduced without the written
More informationCASE STUDY OF ISO/TS16949 APPLICATION IN AUTOMOTIVE INDUSTRY
National Conference in Mechanical Engineering Research and Postgraduate Studies (2 nd NCMER 2010) 3-4 December 2010, Faculty of Mechanical Engineering, UMP Pekan, Kuantan, Pahang, Malaysia; pp. 559-563
More informationManaging Quality SCM 352. 2011 Pearson Education, Inc. publishing as Prentice Hall
6 Managing Quality SCM 352 Outline Global Company Profile: Arnold Palmer Hospital Quality and Strategy Defining Quality Malcolm Baldrige National Quality Award Cost of Quality International Quality Standards
More informationThe Baldrige Model. Prof. Yacov Kedem Dr. Edna Benshalom Mofet Institute, Israel
Quality Management in Institutes of Higher Education The Baldrige Model Prof. Yacov Kedem Dr. Edna Benshalom Mofet Institute, Israel The 4 th International Conference Education, Research and Development
More informationSC21 Manufacturing Excellence. Process Overview
SC21 Manufacturing Excellence Process Overview Prepared by:- The SC21 Performance, Development and Quality (PDQ) Special Interest Group (SIG) Acknowledgement The scoring methodology used in the Management
More informationSupplier Quality Agreements
Supplier Quality Agreements Dan O Leary CBA, CQA, CQE, CRE, SSBB, CIRM President Ombu Enterprises, LLC Dan@OmbuEnterprises.com www.ombuenterprises.com 603-209-0600 1 Speaker Biography Dan O Leary Dan O
More informationQuality Management Manual
Quality Management Manual CONTENTS 1 Introduction... 1 2 Scope... 1 3 Company quality policy... 1 4 The fundamentals of quality management... 2 4.1 The principles...2 4.2 Plan - Do - Check - Act...3 4.3
More informationHDI Support Center Certification: A Pragmatic Approach to Verifying Core ITIL Process Maturity
White Paper HDI Support Center Certification: A Pragmatic Approach to Verifying Core ITIL Process Maturity Paul M. Dooley Optimal Connections, LLC www.optimalconnections.com Sept 21, 2006 The Situation
More information