Packaging Scorecard a Packaging Performance Evaluation Method

Transcription

1 PACKAGING TECHNOLOGY AND SCIENCE Packag. Technol. Sci. 2003; 16: 9 14 DOI: /pts.604 Packaging Scorecard a Packaging Performance Evaluation Method By Carl Olsmats* and Chris Dominic Packforsk The Institute for Packaging and Logistics AB, Kista, Sweden To support a more holistic approach to the contribution of packaging to efficiency and value creation in the product supply chain, a systematic evaluation method packaging scorecard has been developed and tested in two case studies. The packaging scorecard is based on research of functional criteria of packaging and the theories of balanced scorecard, a general management approach to evaluating organizational performance using different perspectives. The results of the case studies indicate that the method can be very useful to get a systematic overview of packaging performance throughout the product supply chain. Copyright 2003 John Wiley & Sons, Ltd. Received 17 January 2003; Revised 4 February 2003; Accepted 5 March 2003 KEY WORDS: strategy; management; logistics; balanced scorecard; supply chain; demand chain INTRODUCTION From a business point of view the packaging system is becoming an increasingly more vital and integrated factor for success in the marketplace. The influence of the packaging system is canalized through an efficient supply chain to add value and satisfy steadily increasing customer demands, described in futures research, e.g. by Olsmats 1 and Pira. 2 The logistics and marketing functions of packaging, as well as the fact that the package can contribute to saving resources and reducing the environmental load, are of importance in the supply chain. Many authors emphasize the need for a holistic view on packaging, e.g. Johnsson 3 and Dominic et al. 4 in a logistics perspective, Sörås et al. 5 in an environmental perspective, and Harckham 6 in an overall business perspective. The complexity and length of the supply chains are increasing with globalization and increased competition. Companies typically specialize and concentrate on core business, a process described by Chatham House Forum. 7 Case studies by Johansson et al. 8 looking into the strategic role of packaging seem to indicate that a more holistic view is implemented in organizations with strong vertical integration. With a need for a holistic approach and a trend towards longer and more complex supply chains, the need for a method/tool to support an overall evaluation of packaging contribution to efficiency and value creation in the supply chain is indicated. A new approach to general company stategic management was developed in the early 1990s by Kaplan and Norton. 9 Recognizing the need for a broader view on business performance than the traditional financial perspective, they developed a system and named it the balanced scorecard. They described the innovation of the balanced scorecard as follows: The balanced scorecard retains traditional financial measures. But financial measures tell the story of past events, an adequate story for industrial age companies for which investments in long-term * Correspondence to: C. Olsmats, Packforsk The Institute for Packaging and Logistics AB, Kista, Sweden. [email protected] Copyright 2003 John Wiley & Sons, Ltd.

2 Packaging Technology capabilities and customer relationships were not critical for success. These financial measures are inadequate, however, for guiding and evaluating the journey that information age companies must make to create future value through investment in customers, suppliers, employees, processes, technology, and innovation. The balanced scorecard approach avoids some of the weaknesses and vagueness of previous management approaches, with too much focus on (short-term) financial performance. It suggests a framework where the organization is measured and followed-up from four perspectives: The learning and growth perspective. The business process perspective. The customer perspective. The financial perspective. Several customized applications of balanced scorecard in other areas, such as procurement (Pratsch and Ustad 10 ) and packaging logistics (Johnsson 3 ), have been proposed. Based on the need for a holistic approach to packaging, together with the increased difficulties in obtaining this view with growing length and complexity of supply chains and the concept of balanced scorecard principle of different perspectives, a packaging scorecard has been developed by Dominic and Olsmats. 11 The perspectives C. OLSMATS AND C. DOMINIC chosen are the different actors in the supply and demand chain. For each actor, a subjective, but systematic, evaluation of the role and functions of packaging towards higher business performance is performed. The packaging scorecard is intended to support one common goal for all actors in the supply chain. This goal is to satisfy the final customer needs. METHODOLOGY Based on research regarding packaging functionality by Lorentzon and Olsmats, 12 Dominic et al. 4 and Henriksson 13 a theoretical framework for a packaging scorecard was developed. This is presented in Table 1 and summarizes functional criteria (marked ) that are typically the most significant ones for different actors along the supply chain and can serve as a base for the creation of the applied packaging scorecard. This framework was then tested and refined in an integrated process using two case studies. Two different types of products and packaging systems were selected in the fast-moving consumer goods (FMCG) sector. The selected packages were cardboard containers for breakfast cereals and a plastic refill package for jam. Table 1. Criteria for the packaging scorecard Transportation distribution and Criteria Supplier wholesale Retail Consumer Machinability Product protection Flow information Volume and weight efficiency Right amount and size Handleability Other value-adding properties Product information Selling capability Safety Reduced use of resources Minimal use of hazardous substance Minimal amount of waste Packaging costs Copyright 2003 John Wiley & Sons, Ltd. 10 Packag. Technol. Sci. 2003; 16, 9 14

3 PACKAGING PERFORMANCE EVALUATION METHOD The respective scorecard forms were distributed to the various contact persons in the supply chain for the chosen packaging systems. These persons had considerable knowledge of the packaging system at an operative level. The contact persons were then asked to weight the criteria on a scale of 0 100%. The criteria were pre-selected, but the respondents had the right to add any new criteria they felt were missing. Thereafter, the weighted criteria were normalized as follows: the weighted criteria are summed to a total; each weighted criterion is then divided by the total; the normalized weight is presented as a percentage and it indicates the relative significance of each criterion. After the weighting, the respondents were asked to evaluate packaging performance for each criterion on a scale of 0 4, where the criteria are: 0, not applicable for the package. 1, not approved. 2, approved. 3, well approved. 4, met excellently. The normalized criteria were then multiplied by the scores gained and thereafter summed to a weighted average packaging score. This score gives an indication of how well the package is performing in the respective links of the supply chain. RESULTS AND DISCUSSION In the following, results from one of the case studies will be presented, to illustrate how the packaging scorecard can be applied. Procordia is Packaging Technology Figure 1. The packaging scorecard for Procordia refill. one of Sweden s leading grocery suppliers, with a number of market leading brands in its portfolio. The product studied was jam or marmalade filled in a refill package. The hot product is filled into a plastic tube and the finished product resembles a sausage. In order to maintain the high quality of the product, quick and effective cooling is essential. The packaging scorecard in the supply chain for the jam refill package can be summarized as in Figure 1. Indicated by the score levels is, in general, a well-performing package. For interpretation and evaluation of the performance, the scores must be analysed at a lower criteria level for each actor. The evaluation of packaging performance using the scorecards at supplier, wholesaler and retailers is presented in Tables 2, 3, 4 and 5. At supplier level in Table 2, the criteria Packaging cost, Product protection and Machinability are considered the most significant ones for this application at Procordia. The score indicates that some effort could be put into reducing Packaging cost and improving Machinability. Further room for improvement relates to Flow information, ranked to have a somewhat lower weight but also a low Table 2. The supplier packaging scorecard for the plastic refill package for jam Criteria Weight Normalized weight (%) Score Flow information Other value-adding properties Volume and weight efficiency Right amount and size Machinability Product protection Packaging costs Weighted average packaging score 2.86 Copyright 2003 John Wiley & Sons, Ltd. 11 Packag. Technol. Sci. 2003; 16, 9 14

4 Packaging Technology C. OLSMATS AND C. DOMINIC Table 3. The wholesaler packaging scorecard, ICA Handlarna AB, for the plastic refill package for jam Criteria Weight Normalized weight (%) Score Handleability Flow information Product protection Volume and weight efficiency Other value adding properties Right amount and size Weighted average packaging score 2.87 Table 4. The retailer packaging scorecard, ICA Maxi, Arlanda, for the plastic refill package for jam Criteria Weight Normalized weight (%) Scores Handleability Product information Product protection Volume and weight efficiency Right amount and size Consumer safety Selling capability Minimal amount of waste Weighted average packaging score 3.42 performance score. The weighted total score for the refill package at the supplier level is At wholesaler level illustrated in Table 3 and represented by ICA Handlarna AB, the criterion Product protection has been given the highest weight, followed by Handleability. Other highly significant criteria are Right amount and size, Flow information and Volume and weight efficiency. As indicated by the result, the performance score is low for Flow information and Volume and weight efficiency. Being highly significant, these need to be improved. The weighted total score for the refill package at the wholesaler level is At retailer level, illustrated in Tables 4 and 5 and represented by retail stores ICA Maxi, Arlanda, and ICA Maxi, Haninge, the results show that the criterion Handleability is very important for both retailers. The total average score for the refill packaging is 3.44, which generally indicates a wellperforming package. The Selling capability was rated excellent at both retailers. Despite this there is room for improvement. At ICA Maxi, Arlanda, the criterion Product information has been given the lowest score, since customers have complained about difficulties to select the right kind of jam. Leaking consumer packages had been encountered at both retailers indicating inadequate Product protection. Handleability may also be an area for further improvement. Due to financial constraints, the consumer perspective was not evaluated in the case studies. The scorecard is based on subjective ratings of packaging performance, hence the outcome may be sensitive to which respondent is selected. To reduce this problem, several people could be asked to do the rating and an average value could be used. The subjective nature of the rating makes it difficult to compare packaging performance for different applications, but comparisons are supported for different packaging applications with similar product, supply chain and market. The subjective rating can be advantageous, as it also reflects Copyright 2003 John Wiley & Sons, Ltd. 12 Packag. Technol. Sci. 2003; 16, 9 14

5 PACKAGING PERFORMANCE EVALUATION METHOD Packaging Technology Table 5. The retailer packaging scorecard, ICA Maxi, Haninge, for the plastic refill package for jam Criteria Weight Normalized weight (%) Scores Handleability Product information Product protection Volume and weight efficiency Right amount and size Consumer safety Selling capability Minimal amount of waste Weighted average packaging score 3.45 feelings about a package, which may well be as important as any objective performance criteria. The results can be very useful for the supply and demand chain, and especially for the product and packaging suppliers, in their efforts to develop and produce better packaging systems. The method consolidates the requirements of the supply chain and presents them in an interpretable form. The potential benefits were confirmed by interviews with respondents in connection to presentation of results. The risk of incorrect conclusions makes the presentation and evaluation of the information obtained in the studies very important. The overall wholesaler, distributor and transport score was practically the same for both case studies. One explanation for this may be that both units are handled in corrugated boxes. It is also worth noting that the respondent was the same person in both cases. However, going through the criteria one by one and then comparing them showed that the underlying weighting and scores were significantly different in the two cases. suggest any solutions. Product suppliers in the case studies clearly indicated that they got a better overview and understanding of the packaging system performance throughout the supply chain. Further research is proposed, focusing on: The cost implications of different score levels for various criteria. Definitions of what functional performance is implied for different scores and criteria. Verification of the usefulness of the method for other sectors than FMCG. Testing the method at consumer level. ACKNOWLEDGEMENTS The authors want to thank The Private Owners Association Packforsk for financing this project. We would also like to thank the case study respondents, Mr Yngve Nordvall, packaging researcher at Procordia in Örebro, Mr Tommy Brunsärn at Cerealia in Järna, and Mr Lars Bernhardsson, Packaging Logistics Manager at ICA Handlarnas AB in Växjö. CONCLUSIONS The results from the case studies indicate that the packaging scorecard method is useful as a mapping tool for the participants in the supply chain. Strengths and weaknesses of the packaging system are identified in a systematic way with a holistic approach. A weakness of the approach is that it only identifies improvements but does not REFERENCES 1. Olsmats C. Drivkrafter i omvärlden och deras konsekvenser för framtida logistik-, marknads- och miljökrav på förpackningssystemet. Thesis for the degree of Licentiate in Engineering, Industrial Economics and Management, Faculty of Chemical Engineering, Åbo Akademi University, Finland, Copyright 2003 John Wiley & Sons, Ltd. 13 Packag. Technol. Sci. 2003; 16, 9 14

6 Packaging Technology 2. Pira International. Into the Millenium Packaging. Pira International: Leatherhead, Johnsson M. Packaging Logistics a Value-added Approach. Doctoral thesis, Department of Engineering Logistics, Lund University, Dominic C, Johansson K, Lorentzon A. et al. Förpackningslogistik 2: a utgåvan. Packforsk: Kista, Sörås A, Erlöv L, Löfgren C. Packaging and the Prevention of Environmental Impact Report No Packforsk: Kista, Harckham A. (ed), Packaging Strategy: Meeting the Challenge of Changing Times. Technomic: Lancaster, PA, Chatham House Forum. Navigating Uncharted Waters. Royal Institute of International Affairs: London, Johansson A, Nordin J, Ählman J. Förpackningens affärsstrategiska betydelse Förpackningsstrategier och C. OLSMATS AND C. DOMINIC förpackningen som konkurrensmedel. Packforsk report No Packforsk: Kista, Kaplan R, Norton D. The Balanced Scorecard Translating Strategy into Action. Harvard Business School Press: Boston, MA, Pratsch L, Ustad I. Guide to Balanced Scorecard Performance Management Methodology. Procurement Executives Association: Washington, DC, Dominic C, Olsmats C. Packaging Scorecard A Method to Evaluate Packaging Contribution in the Supply Chain. Packforsk Research Report No Packforsk: Kista, Lorentzon A, Olsmats C. Integration of the Package with the Distribution A case study. Packforsk Research Report No Packforsk: Kista, Henriksson L. Packaging Requirements in the Swedish Retail Trade. Thesis for the degree of Licentiate in Engineering, Department of Engineering Logistics, Lund University, Copyright 2003 John Wiley & Sons, Ltd. 14 Packag. Technol. Sci. 2003; 16, 9 14