Please comply with the Lean Construction Institute s Usage Policies and Attribution Guidelines at

Size: px
Start display at page:

Download "Please comply with the Lean Construction Institute s Usage Policies and Attribution Guidelines at http://www.leanconstruction.org/usage."

Transcription

1 Please comply with the Lean Construction Institute s Usage Policies and Attribution Guidelines at when using this file. Thank you.

2 Target Value Design, in the beginning

3 Riley Hospital for Children, Simon Family Tower Phase 5 Simon Family Tower 10 Stories 675,000 square feet Total Project $475,000,000 Project Began in the Summer of 2006 Stopped Construction in 2009

4 Riley Hospital for Children, Simon Family Tower Phase 5 Construction resumed in 2010 Scope Changed for the Existing Team Research Group formed with IU Health Messer Construction Co BSA LifeStructures Baker & Daniels New IPD team selected in September 2010.

5 Riley Hospital for Children, Simon Family Tower Phase 5 November 2010 IPD team had their kick off meeting January 2011 Medical/ Surgical Floors opened on floors 7, 8, and 9.

6 Riley Hospital for Children, Simon Family Tower Phase 5 Project Divided into 3 Sequences of Work : Must be Complete by December 2013 Sequence 1 + Infrastructure Sequence 2 + Misc Support Sequence 3

7 Integrated Project Team Lead Designer Trade Contractors IPD Team Construction Manager Owner

8 Management Structure Executive Team Project Management Team Leads Project Management Team Hospital Operations Building Interiors Building Systems Building Exteriors Building Structure

9 Why Target Value Design? Commitment from Project Team to Design and Build according to scope and budget. Committed Target Cost for Design and Construction Basis of Financial Management and Value Decisions Lowest Product Cost and Highest Customer Value Quality in a product or service is not what the supplier puts in. It is what the customer puts out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality. -Peter Drucker.

10 Where do you lose the VALUE in a project? The Design/ Estimate/ Redesign and VE Cycle is full of waste for all players. Communication break downs and hand offs in a project are also a contributor to waste on a project. Not having a strong Value Statement and Operational Plan in a Healthcare setting opens opportunities for bad, or non value adding decisions during design and mind changing during the project.

11 Total Cost of Ownership

12 Total Cost of Ownership

13 Value gained in IPD IPD contract one contract, one insurance carrier, one profit pool. We thrive or die together. Integrated design with owner and constructor involvement The studio chemistry and communication Over the shoulder reviews vs. traditional submittal processes Budget development everyone owns and is expected to have a voice. Schedule development everyone participates 3-D coordination and clash detection Prefabrication

14 Value lost in Behaviors When traditional barriers (silos) go away, opportunities for value creation arise. The point is, TVD requires investment of time, $ and an acceptance of change mentality to overcome the inefficient processes that have become usual and customary in our business. Change and innovation are very scary to our business for some reason.

15 Integrated Project Team s Contract Multi Party Agreement Developed by research group IU Health Messer Baker Daniels BSA LifeStructures Had first meeting to review on October 7, 2010 Contract Signed June 24, 2011

16 Integrated Project Team s Contract All signatories agreed to share profit in a profit pool. Defining Profit, Direct Cost, and Overhead was the difficult task.

17 BUDGET TARGET COST VALIDATED EXPECTED COST Target Value Terms in Contract IU CONTRACT TERMS: IU Health Capital Budget for SFT WHAT YOU MAY HAVE SEEN: ALLOWABLE COST Fee Profit of the IPD Team Project Reserve Contingent Monetary Risks TVD GOAL Fee Profit of the IPD Team TARGET COST Reimbursable Costs Direct and Indirect Costs of IPD Team Cost of Work Direct and Indirect Costs of IPD Team

18 Conditions of Satisfaction Developed by the Team A Portion of our Fee is at Risk depending on scores. Both Construction, Design, and Operational Goals will be evaluated- Long and Short term. This is a VALUE Proposition for the team.

19 Value Path Score Card

20 Target Value Design Implementation All Team Members read the Target Value Design Manual. After 10 Minutes of Study we all worked perfect and harmoniously together. We were able to save $98M on our $100M budget and finished the project 2 years early. We interrupted our tropical vacation to be here with you today.

21 Target Value Design Constraints Integrated Contract took 8 months to Negotiate The Final Budget, COS, Portion of Fee at Risk was tied into the Contract Terms We had to base our plan on our assumptions. Contract Signed June 24, Final Budget Approved July 29

22 Target Value Design Constraints What is in the Target Cost? Project Reserve-Owner Costs Reimbursable Cost for the Team: LABOR/ OVERHEAD COST OF TEAM PAYMENTS TO TRADES ALL OWNER EQUIPMENT EXPENSES TO DO WORK MATERIALS AND EQUIPMENT FOR CONSTRUCTION

23 How we Accomplished Target Value Design Despite Constraints Entire Team Worked on the Original IU Health Project Budget All signatories are working on the same BIM connected to a remote server at Riley Hospital for Children. We spend 50% of our time working together in a Big Room environment. We have huddle meetings at the beginning of every day.

24 How we Accomplished Target Value Design Despite Constraints A3 S from every user meeting captured all information that was shared. This served as a meeting report, user review, basis of the program, start of equipment list, and was a valuable tool in cost estimation.

25 How we Accomplished Target Value Design Despite Constraints Messer- Harmon Developed Detailed Budgets with IPD Team. Trades that issued on Earlier portions of work met weekly to discuss budget. Had very high tech CONVERSATIONS about where we thought the money is and where we thought it should go. Had honest conversations with user groups on where we were with budget.

26 How we Accomplished Target Value Design Despite Constraints Design Members of the Team are included in interviews with non signatory trade selection. Design Members of the Team reviewed the early bids of the non signatory trades for mistakes, misunderstandings and explored opportunities. Trades part of the IPD contract were able to discuss opportunities directly with the PM team before they were implemented to save cost, or adjust costs where they were needed.

27 Future Outlook

28 What is going well Team Chemistry We finally put the guns away. Collaboration People are stepping out of their silos and shooting without cover. User Buy In The staff participating in the design effort is owning it.

29 What did not go so well New Idea for many team members Team members know they are supposed to do something different but don t know what to do. It is easier to do what you have been doing for the last 5, 10, 15, 30 years without having to rethink EVERYTHING. How are drawings/ information issued when I still think any minute I am going to get sued? Always ask yourself, who is your audience for any drawing issue or information exchange and what is the value in it.

30 Opportunities The hospital has done extensive Operational Improvement work and has determined their Ideal State for Operations. The design was based on that, and they will continue to model their operations and transitional plan on those studies. We have been able to validate the existing design and eliminate possible change orders through scenario testing.

31 Opportunities How we Communicate on the project- Owner, IPD Team Member- Patient How we are Evaluated- COS, Value Path Score Card How we are Compensated- Shared Profit Our Motivation:

32 Opportunities Because we are doing this over 3 times, we can evaluate what worked and didn t work and improve every process. Industry Needs to Evolve More Success More Fun

33 Where we Stand on Sequence 1 Construction underway on the Infrastructure. Construction will start on the Patient Floors in September. Sequence 1 has a $45 Million Target Cost, nearly 2 million dollars in savings, we are hoping to not touch the Project Reserve. All money under Target Cost 50% to owner for added value, 50% to the IPD Team.

34 Questions? Thanks for letting us tell our story. It is just a beginning stay tuned for more Graphics blatantly stolen from Messer s Integrated Project Delivery Implementation Guide- Sue Me.

35

Sales people who are trying to switch your phone service or put you on VoIP. Sales people who work for companies who fix billing errors.

Sales people who are trying to switch your phone service or put you on VoIP. Sales people who work for companies who fix billing errors. Introduction Truth about Managing Telecom Costs. Many people hear all the time from sales people promising to reduce telecom costs. Yet often these promises are never delivered on. There are typically

More information

MOST FREQUENTLY ASKED INTERVIEW QUESTIONS. 1. Why don t you tell me about yourself? 2. Why should I hire you?

MOST FREQUENTLY ASKED INTERVIEW QUESTIONS. 1. Why don t you tell me about yourself? 2. Why should I hire you? MOST FREQUENTLY ASKED INTERVIEW QUESTIONS 1. Why don t you tell me about yourself? The interviewer does not want to know your life history! He or she wants you to tell how your background relates to doing

More information

The Great Game of Business By Jack Stack

The Great Game of Business By Jack Stack The Great Game of Business By Jack Stack The Great Game is defined: The best, most efficient, most profitable way to operate a business is to give everybody in the company a voice in saying how the company

More information

36 TOUGH INTERVIEW QUESTIONS And ways to structure the responses

36 TOUGH INTERVIEW QUESTIONS And ways to structure the responses 1 36 TOUGH INTERVIEW QUESTIONS And ways to structure the responses (Management specific questions start with question 30) 1. Tell me about yourself Frame it: Describe how you are today vs. a long story

More information

WHAT YOU SHOULD KNOW ABOUT MERGING YOUR PRACTICE

WHAT YOU SHOULD KNOW ABOUT MERGING YOUR PRACTICE WHAT YOU SHOULD KNOW ABOUT MERGING YOUR PRACTICE One night at dinner with his friend and colleague John, Bruce looks at him and says, we are both successful, good friends, cover for each other and trust

More information

Average producers can easily increase their production in a larger office with more market share.

Average producers can easily increase their production in a larger office with more market share. The 10 Keys to Successfully Recruiting Experienced Agents by Judy LaDeur Understand whom you are hiring. Don t make the mistake of only wanting the best agents or those from offices above you in market

More information

CONTRACT ENGINEERING AN ALTERNATE EMPLOYMENT PATH BY RICHARD F. TAX 3/28/97

CONTRACT ENGINEERING AN ALTERNATE EMPLOYMENT PATH BY RICHARD F. TAX 3/28/97 CONTRACT ENGINEERING AN ALTERNATE EMPLOYMENT PATH BY RICHARD F. TAX 3/28/97 INTRODUCTION 1. OPPORTUNITIES a. Demand - DS&E High Tech Recruitment Index? b. Engineering Types c. CE - Who Is It For? 2. DEFINITIONS

More information

TeachingEnglish Lesson plans

TeachingEnglish Lesson plans Worksheets Meetings (1): Getting down to business Reading: Text 1 Let s stop wasting time and get on with it! TeachingEnglish Lesson plans Did you know you can download a clock from the internet to calculate

More information

Let s start with a couple of definitions! 39% great 39% could have been better

Let s start with a couple of definitions! 39% great 39% could have been better Do I have to bash heads together? How to get the best out of your ticketing and website integration. Let s start with a couple of definitions! Websites and ticketing integrations aren t a plug and play

More information

Why Virtual Bookkeeping Will Save your Small Business

Why Virtual Bookkeeping Will Save your Small Business Why Virtual Bookkeeping Will Save your Small Business Virtual bookkeeping services are scary. They will not work. It s a common misconception of those who have not tried yet the various online accounting

More information

To be used in conjunction with the Invitation to Tender for Consultancy template.

To be used in conjunction with the Invitation to Tender for Consultancy template. GUIDANCE NOTE Tendering for, choosing and managing a consultant Using this guidance This information is not intended to be prescriptive, but for guidance only. Appointing consultants for relatively small

More information

Self-Acceptance. A Frog Thing by E. Drachman (2005) California: Kidwick Books LLC. ISBN 0-9703809-3-3. Grade Level: Third grade

Self-Acceptance. A Frog Thing by E. Drachman (2005) California: Kidwick Books LLC. ISBN 0-9703809-3-3. Grade Level: Third grade Self-Acceptance A Frog Thing by E. Drachman (2005) California: Kidwick Books LLC. ISBN 0-9703809-3-3 This Book Kit was planned by Lindsay N. Graham Grade Level: Third grade Characteristic Trait: Self Acceptance

More information

LEAN ON ME. He took me to this gas station in Colorado Springs and dropped me off with all my stuff. I called my mom and she came and got me.

LEAN ON ME. He took me to this gas station in Colorado Springs and dropped me off with all my stuff. I called my mom and she came and got me. You survived the streets for days or maybe months. Then a street outreach worker tells you about a safe place to go for food, clothes, and a hot shower. Tired and alone, you decide to check the place out.

More information

Commonly Asked Interview Questions (and Answers)

Commonly Asked Interview Questions (and Answers) Commonly Asked Interview Questions (and Answers) It is virtually impossible to predict exactly what will be asked on an interview but there are a few answers that you can prepare ahead of time. Use this

More information

Being Accountable in Work and Life

Being Accountable in Work and Life Being Accountable in Work and Life Workshop Objectives > Define accountability > Become aware of your own level of accountability > Understand the importance of accountability and how it relates to work

More information

IPD, Lean and BIM: Hype or the Real Deal?

IPD, Lean and BIM: Hype or the Real Deal? IPD, Lean and BIM: Hype or the Real Deal? Retail Contractors Association 2012 Annual Meeting Michael Stark AGC of America What Are BIM, Lean and IPD? The Next 45 Minutes How Are They Tied Together? Should

More information

The 2014 Ultimate Career Guide

The 2014 Ultimate Career Guide The 2014 Ultimate Career Guide Contents: 1. Explore Your Ideal Career Options 2. Prepare For Your Ideal Career 3. Find a Job in Your Ideal Career 4. Succeed in Your Ideal Career 5. Four of the Fastest

More information

How to Simplify Your Life

How to Simplify Your Life Life Reference: Matthew 6:24-34 Focus Verse: But seek ye first the kingdom of God, and his righteousness: and all these things shall be added unto you (Matthew 6:33). Stuff! Wonderful stuff everywhere!

More information

Keith R. Dutton, M.S., SPHR. Connor M. Walters, Ph.D., CFLE. Department of Management & Quantitative Methods

Keith R. Dutton, M.S., SPHR. Connor M. Walters, Ph.D., CFLE. Department of Management & Quantitative Methods Keith R. Dutton, M.S., SPHR Department of Management & Quantitative Methods Connor M. Walters, Ph.D., CFLE Department of Family & Consumer Sciences Illinois State University Understand what motivates your

More information

A Simple 8 Step Process

A Simple 8 Step Process Shenandoah Area Council Boy Scouts of America Event Planning Guide For Volunteers and Professionals There is an old adage that says: If you fail to plan, you plan to fail An event s success is often dependent

More information

This Report Brought To You By:

This Report Brought To You By: This Report Brought To You By: Gregory Movsesyan SoftXML - Target your market audience Visit Us At: http://www.softxml.com 1 Legal Notice While attempts have been made to verify information provided in

More information

Civil Contractors :Interview case study Industry: Construction

Civil Contractors :Interview case study Industry: Construction BUILDING PROJECT MANAGEMENT SOLUTIONS THE WAY PROJECT MANAGERS THINK Civil Contractors :Interview case study Industry: Construction How would you describe your business? We manage the construction of earthworks,

More information

Employee Performance Management Training

Employee Performance Management Training Employee Performance Management Training 2 Employee Performance Management Training Session 1: Importance of Managing Performance Session 2: Setting Goals Session 3: Creating Performance Appraisal Form

More information

Listing Agent Interview Questions

Listing Agent Interview Questions Listing Agent Interview Questions The 30+ questions contained in this list are to be used by you, the home seller, to interview prospective real estate agents. The intent is to use these questions to help

More information

REQUEST FOR PROPOSAL TO PROVIDE CONSTRUCTION MANAGEMENT AND GENERAL CONTRACTOR SERVICES SPRINGVILLE CITY NEW AQUATICS AND ACTIVITIES CENTER

REQUEST FOR PROPOSAL TO PROVIDE CONSTRUCTION MANAGEMENT AND GENERAL CONTRACTOR SERVICES SPRINGVILLE CITY NEW AQUATICS AND ACTIVITIES CENTER RFP #2016-02 REQUEST FOR PROPOSAL TO PROVIDE CONSTRUCTION MANAGEMENT AND GENERAL CONTRACTOR SERVICES FOR SPRINGVILLE CITY NEW AQUATICS AND ACTIVITIES CENTER RELEASE DATE: January 29, 2016 DUE DATE: February

More information

Do you wish you could attract plenty of clients, so you never have to sell again?

Do you wish you could attract plenty of clients, so you never have to sell again? The 9 Secrets to Signing up Clients Without Selling Do you wish you could attract plenty of clients, so you never have to sell again? Imagine having an endless supply of great clients who approach you

More information

Installation & Technical Guide

Installation & Technical Guide Of the very few negative responses that I have received regarding this product, the one that I find most humorous is this one: Contractors are too rough on the product. I don t think this can stand up

More information

15 Most Typically Used Interview Questions and Answers

15 Most Typically Used Interview Questions and Answers 15 Most Typically Used Interview Questions and Answers According to the reports made in thousands of job interviews, done at ninety seven big companies in the United States, we selected the 15 most commonly

More information

A Guide to Social Media Marketing for Contractors

A Guide to Social Media Marketing for Contractors A Guide to Social Media Marketing for Contractors Belynda Holt Pinto, Director of Operations Mike Holt Enterprises The way companies market their services is in transition, and keeping up with those changes

More information

USEFUL TERMS Crowdfunding getfunding.com.au Rewards Keep It All Campaigns All or Nothing Campaigns

USEFUL TERMS Crowdfunding getfunding.com.au Rewards Keep It All Campaigns All or Nothing Campaigns This guide is based on years of experience assisting people to raise funding and attract funding opportunities to projects. We have assisted individuals, small and medium size businesses, inventors, and

More information

THE 5 P s OF MARKETING. The 5 P s OF MARKETING

THE 5 P s OF MARKETING. The 5 P s OF MARKETING THE 5 P s OF MARKETING ASSESSING YOUR MARKET IS THE ESSENCE OF MARKETING The age old question for any seller of goods is the same What do my buyers want? Where do they want it? How many, how fast? How

More information

Optimizing Rewards and Employee Engagement

Optimizing Rewards and Employee Engagement Optimizing Rewards and Employee Engagement Improving employee motivation and engagement, and identifying the right total rewards strategy to influence workforce effectiveness. Kevin Aselstine, Towers Perrin

More information

Why Your Business Needs a Website: Ten Reasons. Contact Us: 727.542.3592 Info@intensiveonlinemarketers.com

Why Your Business Needs a Website: Ten Reasons. Contact Us: 727.542.3592 Info@intensiveonlinemarketers.com Why Your Business Needs a Website: Ten Reasons Contact Us: 727.542.3592 Info@intensiveonlinemarketers.com Reason 1: Does Your Competition Have a Website? As the owner of a small business, you understand

More information

InItIatIves for IndustrIal Customers employee energy awareness PlannInG GuIde

InItIatIves for IndustrIal Customers employee energy awareness PlannInG GuIde Initiatives for Industrial Customers EMPLOYEE ENERGY AWARENESS PLANNING GUIDE 2 STEPS TO SUCCESS The following six steps can help you build your own Power Smart Employee Energy Awareness program. These

More information

STEP 5: Giving Feedback

STEP 5: Giving Feedback STEP 5: Giving Feedback Introduction You are now aware of the responsibilities of workplace mentoring, the six step approach to teaching skills, the importance of identifying the point of the lesson, and

More information

4 Tips and 3 Pitfalls to Avoid when Sourcing Professional Services

4 Tips and 3 Pitfalls to Avoid when Sourcing Professional Services 4 Tips and 3 Pitfalls to Avoid when Sourcing Professional Services a Little Planning can Save Companies Millions S a f e S o u r c i n g, I n c. 2 8 1 5 0 N. A l m a S c h o o l P k w y S u i t e 1 0 3

More information

BlackBerry Business Solutions for Professional Services Firms IDEAL SOLUTIONS FOR STAYING ON TOP AND IN TOUCH

BlackBerry Business Solutions for Professional Services Firms IDEAL SOLUTIONS FOR STAYING ON TOP AND IN TOUCH BlackBerry Business Solutions for Professional Services Firms IDEAL SOLUTIONS FOR STAYING ON TOP AND IN TOUCH About BlackBerry Business Solutions. BlackBerry Business Solutions are about much more than

More information

COM Job Search Manual Job Offers

COM Job Search Manual Job Offers JOB OFFERS ISSUES OF COMPENSATION AND NEGOTIATION The last work of your job search deals with determining your fair market value in your field and to your hiring organization. With this knowledge, you

More information

family games Taking the kids swimming is a great way of making sure they re moving around and having fun. And to help you get them into

family games Taking the kids swimming is a great way of making sure they re moving around and having fun. And to help you get them into swim family games Taking the kids swimming is a great way of making sure they re moving around and having fun. And to help you get them into the pool, we ve come up with loads of great swimming games to

More information

Management Principles CORPORATE LEARNING COURSE TEAM BUILDING BLOCK SEMINAR 3.4

Management Principles CORPORATE LEARNING COURSE TEAM BUILDING BLOCK SEMINAR 3.4 LESSON PLAN Management Principles CORPORATE LEARNING COURSE TEAM BUILDING BLOCK SEMINAR 3.4 SCOPE This seminar discusses the basic principles of management. This lesson will help you comprehend how to

More information

How to Write the Construction Management RFQ/RFP

How to Write the Construction Management RFQ/RFP 2011-06-07 How to Write the Construction Management RFQ/RFP Setting Up a Project for Success Today's Objectives The Art of RFQ/RFP writing First things first Determining the optimum Project Delivery Method

More information

The Doctor-Patient Relationship

The Doctor-Patient Relationship The Doctor-Patient Relationship It s important to feel at ease with your doctor. How well you are able to talk with your doctor is a key part of getting the care that s best for you. It s also important

More information

Questions To Ask Before You Hire a Consultant

Questions To Ask Before You Hire a Consultant d e t a on i s ver d Up Questions To Ask Before You Hire a Consultant A complimentary guide to make your experience with us or any consultant a better, more productive one Compiled by Paradigm Associates

More information

A Case Study and Exercise on How To Use Lean Principles to Overcome A Broken Paradigm

A Case Study and Exercise on How To Use Lean Principles to Overcome A Broken Paradigm A Case Study and Exercise on How To Use Lean Principles to Overcome A Broken Paradigm Cynthia Seaver, Director of Process Excellence Mercy Health Muskegon Certified Six Sigma Black Belt & Lean Expert Case

More information

COURSE SYLLABUS Southeast Missouri State University

COURSE SYLLABUS Southeast Missouri State University COURSE SYLLABUS Southeast Missouri State University Department of Management and Marketing Course No: MK342 Title of Course: Professional Selling Revision: Spring 2012 I. Catalog Description and Credit

More information

MAKE BIG MONEY QUICKLY! Low Start Up Cost! Easy To Operate Business! UNLIMITED INCOME POTENTIAL!

MAKE BIG MONEY QUICKLY! Low Start Up Cost! Easy To Operate Business! UNLIMITED INCOME POTENTIAL! MAKE BIG MONEY QUICKLY! Low Start Up Cost! Easy To Operate Business! UNLIMITED INCOME POTENTIAL! In this incredible $12 BILLION Dollar Industry You Can Join Today and Start Making Serious Profits in as

More information

IP No. 24. Money Matters. Self-Support in NA

IP No. 24. Money Matters. Self-Support in NA IP No. 24 Money Matters Self-Support in NA ...Fully Self-Supporting, Declining Outside Contributions. Seventh Tradition A story has been told about the early days of Narcotics Anonymous, when one of our

More information

Choosing HOW you fund your business is just as IMPORTANT as the business you choose.

Choosing HOW you fund your business is just as IMPORTANT as the business you choose. Choosing HOW you fund your business is just as IMPORTANT as the business you choose. About Benetrends Benetrends has been helping visionary entrepreneurs successfully launch their dreams for nearly 30

More information

Electricity Market Reform

Electricity Market Reform e-factsheet Electricity Market Reform Making sure your business is ready 2/9 Electricity Market Reform is here The UK s energy policy is no longer in debate: it s now reality. On 1 August, the Capacity

More information

Business Owner s Policy (BOP)

Business Owner s Policy (BOP) A. BOP: What It Is B. BOP: Why You Need It C. BOP: What It Covers D. BOP: What It Costs E. BOP: Coverage Options F. BOP: Claims G. BOP: How To Buy It H. BOP: 10 Good Things To Ask About Business Owner

More information

Getting to Everyday Improvement: How to Connect the Science and Culture of Problem Solving February 14, 2013 Judy Worth Beau Keyte

Getting to Everyday Improvement: How to Connect the Science and Culture of Problem Solving February 14, 2013 Judy Worth Beau Keyte Getting to Everyday Improvement: How to Connect the Science and Culture of Problem Solving February 14, 2013 Judy Worth Beau Keyte Housekeeping To enlarge slides, use the expand window icon just beneath

More information

Secrets of Billionaires

Secrets of Billionaires Session 4 Time and Results Management Secrets of Billionaires Videos in Session 4: 4.1 The Got-A-Minute Manager 4.2 Six Steps to Transform Your Company 4.3 Planning Your Day 4.4 Prioritize and Organize

More information

Have a seat. And leave the heavy lifting to us. Visit our furniture showroom and chair studio. Smart Spaces. (Yep, we do furniture too!

Have a seat. And leave the heavy lifting to us. Visit our furniture showroom and chair studio. Smart Spaces. (Yep, we do furniture too! Have a seat. And leave the heavy lifting to us. (Yep, we do furniture too!) Smart Spaces Visit our furniture showroom and chair studio Debbie, GSB Furniture Specialist Online Orders GiveSomethingBack.com

More information

The European PCB Industry in 2015 What is the future of our industry? Where are we going? Is the Future already written or can we change it?

The European PCB Industry in 2015 What is the future of our industry? Where are we going? Is the Future already written or can we change it? Bernard Bismuth General Manager of CCI Eurolam The European PCB Industry in 2015 What is the future of our industry? Where are we going? Is the Future already written or can we change it? As a supplier

More information

Transitioning from the Military to Healthcare IT February 29, 2016

Transitioning from the Military to Healthcare IT February 29, 2016 Transitioning from the Military to Healthcare IT February 29, 2016 Stefan Werdegar Coker Group Learning Objectives Describe the steps taken from others who have transitioned from military to civilian healthcare

More information

REGISTERED APPRENTICESHIP: A GUIDE FOR BUSINESS SERVICES REPRESENTATIVES

REGISTERED APPRENTICESHIP: A GUIDE FOR BUSINESS SERVICES REPRESENTATIVES REGISTERED APPRENTICESHIP: A GUIDE FOR BUSINESS SERVICES REPRESENTATIVES Business Services Representatives (BSRs) in one-stop centers are the front-line professionals from the local workforce system who

More information

A federal court authorized this notice. This is not a solicitation from a lawyer.

A federal court authorized this notice. This is not a solicitation from a lawyer. UNITED STATES DISTRICT COURT FOR THE SOUTHERN DISTRICT OF NEW YORK If you applied for employment at a Van Heusen, Izod, G.H. Bass and Calvin Klein retail store or warehouse between April 3, 2010 and May

More information

How To Choose Help Desk Software For Your Company

How To Choose Help Desk Software For Your Company With hundreds of Help Desk software packages available, how do you choose the best one for your company? When conducting an Internet search, how do you wade through the overwhelming results? The answer

More information

What makes a good process?

What makes a good process? Rob Davis Everyone wants a good process. Our businesses would be more profitable if we had them. But do we know what a good process is? Would we recognized one if we saw it? And how do we ensure we can

More information

HIRING THE RIGHT PERSON FOR THE JOB. Disclaimer. Culture. 17 TH Annual Snow & Ice Symposium Columbus, OH

HIRING THE RIGHT PERSON FOR THE JOB. Disclaimer. Culture. 17 TH Annual Snow & Ice Symposium Columbus, OH HIRING THE RIGHT PERSON FOR THE JOB Patrick McGuiness Disclaimer The Real Disclaimer: This presentation contains information about employment law matters for informational purposes only. It is NOT legal

More information

HIRING A QUALIFIED OFFICE STAFF

HIRING A QUALIFIED OFFICE STAFF Tinsley, Reed. Streamlining Medical Practice Reimbursements. Career Pulse December 1994: 38-41. Streamlining Medical Practice Reimbursements Physicians must actively manage their medical practices for

More information

5 Easy Ways Accountants Can Grow Their Businesses. Powered by

5 Easy Ways Accountants Can Grow Their Businesses. Powered by 5 Easy Ways Accountants Can Grow Their Businesses Powered by Table of Contents In today s competitive business landscape, it is more important than ever to add value to your clients businesses. This is

More information

RIGHTS OF DEAF AND HARD OF HEARING PEOPLE IN MEDICAL SETTINGS

RIGHTS OF DEAF AND HARD OF HEARING PEOPLE IN MEDICAL SETTINGS RIGHTS OF DEAF AND HARD OF HEARING PEOPLE IN MEDICAL SETTINGS PLEASE NOTE: For information in alternative formats or a language different than English, contact the Disability Rights Network at 800-692-

More information

of interaction. Operate with Efficiency. Manage the Operation. Connect with Customers. Enhance with Mobility. For Table Service Restaurants

of interaction. Operate with Efficiency. Manage the Operation. Connect with Customers. Enhance with Mobility. For Table Service Restaurants Experience a new world of interaction. Operate with Efficiency. Manage the Operation. Connect with Customers. Enhance with Mobility. For Table Service Restaurants 02 Experience a new world of interaction

More information

How is the Net Promoter score calculated?

How is the Net Promoter score calculated? How is the Net Promoter score calculated? Net Promoter is based on the question How likely would you be to recommend THIS hotel to someone else, if they were to require a hotel in this area in the future?.

More information

chapter >> First Principles Section 1: Individual Choice: The Core of Economics

chapter >> First Principles Section 1: Individual Choice: The Core of Economics chapter 1 Individual choice is the decision by an individual of what to do, which necessarily involves a decision of what not to do. >> First Principles Section 1: Individual Choice: The Core of Economics

More information

How Can I Get the Money Flowing? (Transcript of Lecture found at http://www.wealthbeyondreason.com/moneystuff.html)

How Can I Get the Money Flowing? (Transcript of Lecture found at http://www.wealthbeyondreason.com/moneystuff.html) How Can I Get the Money Flowing? (Transcript of Lecture found at /moneystuff.html) It seems to be a fact that when people start to learn about the Law of Attraction, the number one thing they want to attract

More information

Employee Engagement Action Planning Toolkit

Employee Engagement Action Planning Toolkit Employee Engagement Action Planning Toolkit Tools and Resources for Discussing Employee Engagement Results and Creating an Employee-Generated Plan for Improvement August October 2013 VANGUARD HEALTH SYSTEMS

More information

May 25th, 2016--"Car Buying: How to Avoid the Extra Stress"--Mary Dittfurth

May 25th, 2016--Car Buying: How to Avoid the Extra Stress--Mary Dittfurth May 25th, 2016--"Car Buying: How to Avoid the Extra Stress"--Mary Dittfurth The car-buying process can get pretty stressful, especially if you re not prepared for it. Car buying is supposed to be exciting,

More information

How To Set Up A Video Email Referral Marketing Campaign That Spits Out Referrals & Repeat Business

How To Set Up A Video Email Referral Marketing Campaign That Spits Out Referrals & Repeat Business How To Set Up A Video Email Referral Marketing Campaign That Spits Out Referrals & Repeat Business 1 The Key To Long Lasting Referral & Repeat Business Lead Generation Before we get started here s something

More information

TEN TOP TIPS FOR GREAT FOCUS GROUPS

TEN TOP TIPS FOR GREAT FOCUS GROUPS TEN TOP TIPS FOR GREAT FOCUS GROUPS There s no doubt that great focus groups require meticulous planning. My Top Ten Tips below can t guarantee great groups on their own, but they will go a long way to

More information

Cinda Daly. Who is the champion of knowledge sharing in your organization?

Cinda Daly. Who is the champion of knowledge sharing in your organization? This interview is recreated here by permission from HDI, a UBM Americas company. The interview first appeared in SupportWorld, November/December, 2014. Knowledge Management at Coveo: Transparency and Collaboration

More information

Emotional Intelligence Self Assessment

Emotional Intelligence Self Assessment Emotional Intelligence Self Assessment Emotional Intelligence When people in the workplace do not act with Emotional Intelligence (EQ) the costs can be great: low morale, bitter conflict and stress all

More information

Intake / Admissions Processes

Intake / Admissions Processes Intake / Admissions Processes Now that the elements of providing quality customer service have been reviewed, the intake and admission processes will be covered. Some homecare companies make a distinction

More information

CHAPTER 6 NETWORK DESIGN

CHAPTER 6 NETWORK DESIGN CHAPTER 6 NETWORK DESIGN Chapter Summary This chapter starts the next section of the book, which focuses on how we design networks. We usually design networks in six network architecture components: Local

More information

Just for Teachers: An Introduction to Workplace Health and Safety

Just for Teachers: An Introduction to Workplace Health and Safety Just for Teachers: An Introduction to Workplace Health and Safety This introduction is intended to give you an overview of the eight key aspects of workplace health and safety in Nova Scotia workplaces,

More information

Construction Accounting Software. Exchequer

Construction Accounting Software. Exchequer Construction Accounting Software Exchequer Milbrooke Exchequer is playing a key part in enabling us to gain control over costs and cash flow as we target growth this year of between 12 and 15 per cent.

More information

Forward exchange rates

Forward exchange rates Forward exchange rates The forex market consists of two distinct markets - the spot foreign exchange market (in which currencies are bought and sold for delivery within two working days) and the forward

More information

Getting a Seat at the Table: New Perspectives for HR

Getting a Seat at the Table: New Perspectives for HR Getting a Seat at the Table: New Perspectives for HR If HR wants to get a seat at the table, then many of those working in HR will need to change their perspectives about their profession. By Gary Lear

More information

Bob s Top 10 Little-Known Benefits to Starting a Courier Service Today

Bob s Top 10 Little-Known Benefits to Starting a Courier Service Today Bob s Top 10 Little-Known Benefits to Starting a Courier Service Today 10. Recession What!? How can a recession be a good thing when you are trying to start a new business? Economic downturns signal great

More information

INVEST IN YOUR LIFESTYLE BUYING A HOME 604.966.4058 JEFF@WREC.COM WWW.JEFFHUME.COM

INVEST IN YOUR LIFESTYLE BUYING A HOME 604.966.4058 JEFF@WREC.COM WWW.JEFFHUME.COM BUYING A HOME 604.966.4058 JEFF@WREC.COM WWW.JEFFHUME.COM BUYING A HOME There are numerous considerations and financial requirements to each step of the home buying process. In this guide, you will find

More information

Job Manager for Metal Fabrication

Job Manager for Metal Fabrication Job Manager for Metal Fabrication What makes Metal Fabrication unique? First, most metal shops are building to unique specifications. The Jobs are service type jobs, not production type jobs. Mass Production

More information

developing a blue-chip mindset

developing a blue-chip mindset 12 developing a blue-chip mindset Don t say you don t have enough time. You have exactly the same number of hours per day that were given to Helen Keller, Pasteur, Michelangelo, Mother Teresa, Leonardo

More information

Oral Defense of the Dissertation

Oral Defense of the Dissertation Oral Defense of the Dissertation By Dr. Marilyn Simon Find this and many other dissertation guides and resources at www.dissertationrecipes.com Most universities require an oral defense of your dissertation

More information

How B2B Customer Self-Service Impacts the Customer and Your Bottom Line. zedsuite

How B2B Customer Self-Service Impacts the Customer and Your Bottom Line. zedsuite How B2B Customer Self-Service Impacts the Customer and Your Bottom Line Introduction For small to mid-sized businesses trying to grow and compete with their larger counterparts, having close relationships

More information

Project Document Manager

Project Document Manager Network Project Document Manager Learn more about PDM 3.0 and how its connected components can help you better run your projects... PDM Plan Room PDM Bid Management PDM Pro PDM Enterprise PDM Collaboration

More information

The Financial Impact of Readmissions. Agenda

The Financial Impact of Readmissions. Agenda The Financial Impact of Readmissions A STAAR Initiative Webinar Amy Boutwell, MD, MPP Barbara Balik, RN, EdD May 12, 2010 Agenda Discuss: Why do this analysis? Describe the approach of the roadmap Present

More information

Newspaper Activities for Students

Newspaper Activities for Students Newspaper Activities for Students Newspaper Activities for Students Page 2 Higher Learning By the year 2010, millions of the jobs available in the United States will require more than a high school diploma.

More information

Writing a Scholarship Essay. Making the essay work for you!

Writing a Scholarship Essay. Making the essay work for you! Writing a Scholarship Essay Making the essay work for you! Reasons why students don t write scholarship essays (and lose out on scholarships!) They hate to write. They don t think they will win anyway.

More information

Learning to Delegate

Learning to Delegate Learning to Delegate Overview Tips for managers on how to delegate Why is delegation necessary? Why do many managers have a hard time delegating? What to delegate What not to delegate How to delegate Give

More information

Inquiry into Access of Small Business to Finance

Inquiry into Access of Small Business to Finance Inquiry into Access of Small Business to Finance Reference http://www.aph.gov.au/senate/committee/economics_ctte/small_business_10/ index.htm The current structure of the financial system means that large

More information

Hotel Operations Partner

Hotel Operations Partner Hotel Operations Partner Good evening everyone. Thanks so much for taking time out of your busy lives to celebrate with us. Because after all the time and experiences we ve had getting our beautiful Inn

More information

Guidelines for the Development of a Communication Strategy

Guidelines for the Development of a Communication Strategy Guidelines for the Development of a Communication Strategy Matthew Cook Caitlin Lally Matthew McCarthy Kristine Mischler About the Guidelines This guide has been created by the students from Worcester

More information

Sales Training Programme. Module 8. Closing the sale workbook

Sales Training Programme. Module 8. Closing the sale workbook Sales Training Programme. Module 8. Closing the sale workbook Workbook 8. Closing the sale Introduction This workbook is designed to be used along with the podcast on closing the sale. It is a self learning

More information

Step 1 Getting Pre-Qualified

Step 1 Getting Pre-Qualified Step 1 Getting Pre-Qualified Now that you ve made the decision to purchase a home, the next step is to get pre-qualified from a lending institution, like Michigan Mortgage Solutions, to determine how much

More information

FABRICATION DRAWINGS A Paradigm Shift

FABRICATION DRAWINGS A Paradigm Shift INNOVATIVE DIMENSIONS Presented by Fitzpatrick Engineering Group March 2013 2012 Finalist Innovation in Structural Engineering DRAWINGS A Paradigm Shift 19520 Catawba Avenue, Ste 311 Cornelius, NC 28031-3711

More information

Agenda. Copyright 2012 2013 Acuity Business Solutions, LLC All Rights Reserved

Agenda. Copyright 2012 2013 Acuity Business Solutions, LLC All Rights Reserved Agenda Understand the reasons your firm purchased Vision analyzing your company s pain points What is an ERP and how is it different? Project Lifecycle Reasons why firms fail at implementation or user

More information

Mutual Fund Expense Information on Quarterly Shareholder Statements

Mutual Fund Expense Information on Quarterly Shareholder Statements June 2005 Mutual Fund Expense Information on Quarterly Shareholder Statements You may have noticed that beginning with your March 31 quarterly statement from AllianceBernstein, two new sections have been

More information

Dismantling the traditional silos and creating new efficiencies in managing travel costs

Dismantling the traditional silos and creating new efficiencies in managing travel costs Dismantling the traditional silos and creating new efficiencies in managing travel costs Traditional Approaches why are we still in this place? The situation today? Can we say categorically that our spend

More information