Issue 09/2012. Big-LinX The Remote Service Cloud Remote maintenance and remote diagnostics for machines and plants

Transcription

1 Issue 09/2012 Big-Lin The Remote Service Cloud Remote maintenance and remote diagnostics for machines and plants

2 Big-Lin Securely networked worldwide Big-Lin VPN rendezvous server Service technicians VPN rendezvous server Secure connections worldwide Web portal with integrated VPN rendezvous server for securely connecting participants located around the world via the Internet Secure connections to Big-Lin via OpenVPN with ads-tec's IF1000/IRF2000 series industrial firewalls or via the Big-Lin Client on any x86-based PCs Maximum security through SmartCard technology No complicated IT configuration a simple PC with Internet connection is sufficient for the VPN connection with Big-Lin (outgoing connections only) In the Big-Lin web portal, individual communication partners can be connected to one another quickly and easily Big-Lin Virtual maschine Service technicians Service software Access via RDP Virtual machines Convenient support for service Virtual machines in the Remote Service Cloud support the work of the service technician Service software tools can be installed within the virtual machines For direct access to the plant virtual machines can be switched in for service requests if necessary Service technician can access the virtual machine via RDP (Remote Desktop Protocol) Virus-free, optimally preconfigured service environments that can be centrally maintained Service technician can perform work independent of local installations Operating systems: Microsoft Windows P for Embedded Systems or Windows 7 Embedded Scalable hardware components (CPU / RAM / HDD)

3 Big-Lin Maximum security for data and networks Database customer A Database customer B Database customer C Separate instances maximum security for each customer Big-Lin security concept The foundation of all Remote Services Architecture of and technologies used by the Remote Service Cloud support the highest requirements for data security and system stability Operation of the Big-Lin Cloud in the German data centre Guarantee of secure operation through UPS, security sensors and access controls Use of security-compliant hardware for preventing failures Separate databases and portal instances are available to every Big-Lin portal customer Big-Lin stands for technology 100% made in Germany SmartCard SmartCard Big-Lin Client SmartCard authentication SmartCard security State-of-the-art technology for maximum security Use of SmartCards for positive authentication on the Big-Lin Server Encryption and signing of communication channels and data Big-Lin SmartCards cannot be copied or read Additional security by means of PIN (FIPS Level3) Integrated x.509-based certificate with 1024-bit private key

4 Big-Lin Administration made easy Big-Lin Explorer The face of the Remote Service Cloud Representation of machines and firewalls in clearly organised tree structure Visualisation of the customer-specific infrastructure including all locations and production facilities around the world Administration structure can be individually adapted and expanded Clear assignment of privileges and location accesses for the service technician, should service be necessary Integrated comment system for storing information Virtual document storage system for storing operating instructions, installation diagrams, data sheets, etc. Assignment of users to one or more groups by means of drag & drop Administration of users and privileges Simple and customisable by means of drag & drop Individual administration of users and groups as well as of their access privileges Creation of any number of users and groups Assignment of users to one or more groups by means of drag & drop Individual storage of address and contact data, language, password and SmartCard for each user Information regarding recent activities and procedures in the portal can be called up Assignment of permissions by means of drag & drop Mapping of company structures and departments through the creation of groups

5 Big-Lin Reliable data management Further interpretation and processing of the data Preprocessing of data Data securely uploaded to Big-Lin Data can be called up via ebusiness interfaces Storage of customer-specific data on the firewall Data acquisition and processing Fast analysis with Big-Lin apps Integrated interfaces collect data within the firewall for synchronisation with Big-Lin interfaces facilitate the secure storage of database-related values such as operation-relevant machine data directly on the firewall Visualisation or export of the collected data via the Big-Lin Explorer Configurable, cyclical reconciliation of the collected data with the Cloud Optional web services for calling up data in one's own SAP systems or databases Encryption of sensitive data directly on the firewall possible with subsequent encrypted provision in the Cloud Direct processing and analysis of data on the firewall and in the Cloud via Big-Lin apps WWH signal VPN activation World Wide Heartbeat (WWH) Communication and status reporting made easy With World Wide Heartbeat (WWH), ads-tec offers a communication protocol that reports the availability of the firewall to the Big-Lin Cloud Status monitoring and status reporting of the installed firewalls Authentication and identification with SmartCard certificate Status of all firewalls (WWH and VPN) visible in the Big-Lin Explorer Upon activation of the WWH on the firewall, it sends a sign of life to the Big-Lin Server in a defined interval Interval definition, (de-)activation of VPN connection as well as the ability to call up the history of WWH- and VPN-connections via the Big-Lin Explorer

6 DZ-HAND /A Big-Lin Broschure E Big-Lin The Remote Service Cloud The content of this product range brochure was created with utmost care. However, we shall not be held liable for the accuracy, completeness and topicality of any data and figures contained in this publication. The contents are subject to technical modification and figures may differ from reality. All product names are trademarks and registered trademarks, and as such are the property of the respective company owning trademark rights, in each case. The secure remote maintenance solution for machines and plants Customised for your requirements in the production environment Technology 100% made in Germany Basic packet VPN rendezvous server for secure connections worldwide SmartCard security for maximum data and network security Big-Lin Explorer Options Individual administration of users, privileges and firewall World Wide Heartbeat (WWH) status monitoring for system stability Virtual machines convenient service through preconfigured remote maintenance workplaces Quick and easy data acquisition and processing ebusiness direct connection to your company infrastructure Big-Lin apps expand Big-Lin with your own application* Reseller-/ OEM option resell Big-Lin under your name* Industrial PC management* Energy Storage management (IEC61850)* *In preparation Advantages For providers and end customers Considerable reduction of on-site costs Efficient deployment planning Preconfigured firewall ex factory Higher system availability Minimised costs for service and maintenance Extremely straightforward and fast operation No elaborate IT integration on-site ads-tec GmbH Raiffeisenstraße Leinfelden-Echterdingen Telefon Telefax [email protected] Security for our customers The foundation of Remote Services Data centre and support in Germany Provider of trustworthy IT security solutions No hidden backdoors for third parties IT-security research and development in Germany Adherence to the German data protection law + Test Kit Get to know Big-Lin Big-Lin basic access for 6 weeks 1 virtual machine Optionally with ads-tec s IF1000 or IRF2000 series industrial firewall