GLOBAL MARKETS AND TECHNOLOGIES FOR VOICE RECOGNITION. IFT039C January Patricia Kutza Project Analyst ISBN:

Transcription

1 GLOBAL MARKETS AND TECHNOLOGIES FOR VOICE RECOGNITION IFT039C January 2013 Patricia Kutza Project Analyst ISBN: BCC Research 49 Walnut Park, Building 2 Wellesley, MA , Custom Reports: carol.laverty@bccresearch.com

2 TABLE OF CONTENTS CHAPTER 1 INTRODUCTION 2 REASONS FOR THE STUDY AND ITS IMPORTANCE 2 OBJECTIVES OF THE STUDY AND ITS CONTRIBUTION 3 AUDIENCE FOR THE REPORT 4 SCOPE AND CONTENT OF THE REPORT 4 METHODOLOGY AND INFORMATION SOURCES 4 AUTHOR'S CREDENTIALS 5 RELATED BCC RESEARCH REPORTS 5 BCC ONLINE SERVICES 5 DISCLAIMER 6 CHAPTER 2 SUMMARY 8 SUMMARY TABLE GLOBAL VOICE RECOGNITION MARKET, THROUGH 2017 ($ SUMMARY FIGURE GLOBAL VOICE RECOGNITION MARKET, CHAPTER 3 OVERVIEW 12 IMPORTANCE OF THE INDUSTRY 12 INVESTOR CONFIDENCE 13 U.S. VENTURE CAPITAL FINANCING AND DEALS IN VOICE RECOGNITION-RELATED SECTORS, SIX QUARTERS: TABLE 1 U.S. VENTURE CAPITAL FINANCING AND DEALS IN RELATED SECTORS, SIX QUARTERS, ($ BILLIONS/NO. OF DEALS) TOP FIVE COUNTRIES GLOBAL, RANKED BY VENTURE CAPITAL CONFIDENCE IN 2012 TABLE 2 TOP FIVE COUNTRIES GLOBAL RANKED BY VENTURE CAPITAL CONFIDENCE, 2012 HISTORY OF THE INDUSTRY 14 SPEECH RECOGNITION LIFE CYCLE 16 TABLE 3 SPEECH RECOGNITION LIFE CYCLE 16 DESCRIPTION OF THE INDUSTRY: MAJOR CATEGORIES 16 HARDWARE 17 Infrastructure Hardware 17 TABLE 4 INFRASTRUCTURE HARDWARE 17 SOFTWARE 17 TABLE 5 SOFTWARE 17 ENHANCED DEVICES 18 TABLE 6 ENHANCED DEVICES 18 FUNDAMENTAL FUNCTIONS OF VOICE TECHNOLOGY 18 SCOPE OF REPORT CLASSIFIED BY VOICE RECOGNITION FUNCTION 19 TABLE 7 SCOPE OF REPORT CLASSIFIED BY VOICE RECOGNITION FUNCTION 19 SCOPE OF REPORT CLASSIFIED BY MARKET 19 TABLE 8 SCOPE OF REPORT CLASSIFIED BY MARKET 20 EFFECT ON THE FUTURE CHAPTER 4 MAJOR CATEGORIES 23

3 HARDWARE 23 DIGITAL SIGNAL PROCESSING (DSP) 23 Global Digital Signal Processor Dollar Sales Forecast, through TABLE 9 GLOBAL DIGITAL SIGNAL PROCESSOR (DSP) DOLLAR SALES FORECAST, THROUGH 2017 ($ BILLIONS) FIGURE 1 GLOBAL DIGITAL SIGNAL PROCESSOR (DSP) DOLLAR SALES FORECAST, ($ BILLIONS) Digital Signal Processor Major Players, Products, and End Markets 25 TABLE 10 DIGITAL SIGNAL PROCESSOR MAJOR PLAYERS, PRODUCTS, AND END MARKETS IP MULTIMEDIA SUBSYSTEM (IMS) GATEWAYS 25 Global Gateway Sales Forecast 25 TABLE 11 GLOBAL GATEWAY MARKET FORECAST, THROUGH 2017 ($ BILLIONS) 26 FIGURE 2 GLOBAL GATEWAY MARKET FORECAST, ($ BILLIONS) 26 Gateway Major Players, Products, and End Markets 27 TABLE 12 GATEWAY MAJOR PLAYERS, PRODUCTS, AND END MARKETS 27 GLOBAL MICROELECTROMECHANICAL SYSTEM (MEMS) 27 Global Microelectromechanical System (MEMS) Microphones Forecast 28 TABLE 13 GLOBAL MICROELECTROMECHANICAL SYSTEM (MEMS) MICROPHONES MARKET FORECAST, FIGURE 3 GLOBAL MICROELECTROMECHANICAL SYSTEM (MEMS) MICROPHONES MARKET FORECAST, Global Microelectromechanical System (MEMS) Microphone Major Players, Products, and End Markets TABLE 14 GLOBAL MICROELECTROMECHANICAL SYSTEM (MEMS) MICROPHONE MAJOR PLAYERS, PRODUCTS, AND END MARKETS BLUETOOTH INTEGRATED HEADSETS 29 Global Bluetooth Integrated Headsets Forecast 30 TABLE 15 GLOBAL BLUETOOTH HEADSETS MARKET FORECAST, THROUGH 2017 ($ BILLIONS) FIGURE 4 GLOBAL BLUETOOTH HEADSETS MARKET FORECAST, ($ BILLIONS) Bluetooth Integrated Headset Major Players, Products, and End Markets TABLE 16 BLUETOOTH INTEGRATED HEADSET MAJOR PLAYERS, PRODUCTS, AND END MARKETS SET-TOP BOXES 31 Global Voice-Enabled Set-Top Box Sales Forecast 31 TABLE 17 GLOBAL VOICE-ENABLED SET-TOP BOX MARKET FORECAST, THROUGH FIGURE 5 GLOBAL VOICE-ENABLED SET-TOP BOX MARKET FORECAST, THROUGH VOICE-ACTIVATED INTERACTIVE GAMES 32 Global Voice-Activated Interactive Games Sales Forecast 32 TABLE 18 GLOBAL VOICE-ACTIVATED INTERACTIVE GAMES SALES FORECAST, FIGURE 6 GLOBAL VOICE-ACTIVATED INTERACTIVE GAMES SALES FORECAST, SOFTWARE 33 COMMERCIAL PACKAGES: AUTOMATIC SPEECH RECOGNITION

4 Global Automatic Speech Recognition Sales Forecast 34 TABLE 19 GLOBAL AUTOMATIC SPEECH RECOGNITION MARKET FORECAST, FIGURE 7 GLOBAL AUTOMATIC SPEECH RECOGNITION MARKET FORECAST, Challenges to Growth 35 Automatic Speech Recognition Major Players, Products, and End Markets TABLE 20 AUTOMATIC SPEECH RECOGNITION MAJOR PLAYERS, PRODUCTS, AND END MARKETS COMMERCIAL PACKAGES: SPEAKER VERIFICATION (VOICE BIOMETRICS) 36 Global Speaker Verification Sales Forecast 36 TABLE 21 GLOBAL SPEAKER VERIFICATION SALES FORECAST, THROUGH 2017 ($ FIGURE 8 GLOBAL SPEAKER VERIFICATION SALES FORECAST, ($ Types of Voice Biometric Engines 37 TABLE 22 TYPES OF VOICE BIOMETRIC ENGINES 37 Range of Markets by Application for Speech Verification 38 TABLE 23 RANGE OF MARKETS BY APPLICATION FOR SPEECH VERIFICATION 38 Challenges to Growth 40 Speaker Verification Major Players, Products, and End Markets 40 TABLE 24 SPEAKER VERIFICATION MAJOR PLAYERS, PRODUCTS, AND END MARKETS COMMERCIAL PACKAGES: TEXT-TO-SPEECH 40 Global Text-to-Speech Sales Forecast 41 TABLE 25 GLOBAL TEXT-TO-SPEECH SALES FORECAST, THROUGH 2017 ($ FIGURE 9 GLOBAL TEXT-TO-SPEECH SALES FORECAST, 41 Challenges to Growth 42 Text-to-Speech Major Players, Products, and End Markets 43 TABLE 26 TEXT-TO-SPEECH MAJOR PLAYERS, PRODUCTS, AND END MARKETS 43 COMMERCIAL PACKAGES: SPEECH ANALYTICS 43 Global Speech Analytics Sales Forecast 43 TABLE 27 GLOBAL SPEECH ANALYTICS SALES FORECAST, THROUGH 2017 ($ FIGURE 10 GLOBAL SPEECH ANALYTICS SALES FORECAST, 44 Comparison of Goals, Scope and Techniques of Text and Data Mining 45 TABLE 28 COMPARISON OF GOALS, SCOPE, AND TECHNIQUES OF TEXT AND DATA MINING Speech Analytics Major Players, Products, and End Markets 46 TABLE 29 SPEECH ANALYTICS MAJOR PLAYERS, PRODUCTS, AND END MARKETS 46 Challenges to Growth 46 COMMERCIAL PACKAGES: VOICE-ENABLED CALL CENTER PROCESSING AND ROUTING TABLE 30 CALL AND CONTACT CENTER KEY CONCERNS 47 Global Voice-Enabled Call Center Sales Forecast 47 TABLE 31 GLOBAL VOICE-ENABLED CALL CENTER SALES FORECAST, THROUGH 2017 ($ BILLIONS)

5 FIGURE 11 GLOBAL VOICE-ENABLED CALL CENTER SALES FORECAST, ($ BILLIONS) Call and Contact Center Technology Client Wish List 48 TABLE 32 CALL AND CONTACT CENTER TECHNOLOGY CLIENT WISH LIST 48 Call Center Speech Technology Major Players, Products, and End Markets TABLE 33 CALL CENTER SPEECH TECHNOLOGY MAJOR PLAYERS, PRODUCTS, AND END MARKETS COMMERCIAL PACKAGES: INTERACTIVE VOICE RESPONSE (IVR) VOICE-ACTIVATED DIALING Key Reasons Contact/Call Centers Are Attracted to Hosted/Managed Service Interactive Voice Response (IVR) TABLE 34 KEY REASONS CONTACT/CALL CENTERS ARE ATTRACTED TO HOSTED/MANAGED SERVICE INTERACTIVE VOICE RESPONSE (IVR) Global Interactive Voice Response (IVR) Voice-Activated Dialing Sales Forecast, through 2017 TABLE 35 GLOBAL INTERACTIVE VOICE RESPONSE (IVR)_VOICE-ACTIVATED DIALING MARKET FORECAST, THROUGH 2017 ($ BILLIONS) FIGURE 12 GLOBAL INTERACTIVE VOICE RESPONSE (IVR) VOICE-ACTIVATED DIALING MARKET FORECAST, ($ BILLIONS) Emerging Interactive Voice Response (IVR) Technology 52 Voice-Activated Dialing Major Players, Products, and End Markets 52 TABLE 36 VOICE-ACTIVATED DIALING MAJOR PLAYERS, PRODUCTS, AND END MARKETS COMMERCIAL PACKAGES: VOICE-ENABLED MOBILE SEARCH 53 Global Voice-Enabled Mobile Search Advertising Revenue Forecast 53 TABLE 37 GLOBAL VOICE-ENABLED MOBILE SEARCH ADVERTISING REVENUE FORECAST, FIGURE 13 GLOBAL VOICE-ENABLED MOBILE SEARCH ADVERTISING REVENUE FORECAST, Challenges to Growth 53 EMERGING TECHNOLOGY: VOICE-ACTIVATED MOBILE VIRTUAL ASSISTANTS Voice-Activated Mobile Virtual Assistants Providers 54 TABLE 38 VOICE-ACTIVATED MOBILE VIRTUAL ASSISTANTS MAJOR PLAYERS, PRODUCTS, AND END MARKETS Challenges to Growth 55 ENHANCED DEVICES 55 VOICE-AIDED ASSISTIVE PRODUCTS 55 Voice-Aided Assistive Products Sales Forecast 55 TABLE 39 GLOBAL VOICE-AIDED ASSISTIVE PRODUCTS MARKET FORECAST, FIGURE 14 GLOBAL VOICE-AIDED ASSISTIVE PRODUCTS MARKET FORECAST, Voice-Aided Assistive Products Major Players, Products, and End Markets TABLE 40 VOICE-AIDED ASSISTIVE PRODUCTS MAJOR PLAYERS, PRODUCTS, AND END MARKETS Challenges to Growth 57 VOICE-INTEGRATED WORKSTATIONS 57 Global Voice-Integrated Workstation Sales Forecast

6 TABLE 41 GLOBAL VOICE-INTEGRATED WORKSTATION SALES FORECAST, FIGURE 15 GLOBAL VOICE-INTEGRATED WORKSTATION SALES FORECAST, Voice-Integrated Workstation Major Players, Products, and End Markets TABLE 42 VOICE-INTEGRATED WORKSTATION MAJOR PLAYERS, PRODUCTS, AND END MARKETS VOICE-ACTIVATED CAR KITS 58 Global Bluetooth Voice-Activated Car Kit Sales Forecast 59 TABLE 43 GLOBAL BLUETOOTH VOICE-ACTIVATED CAR KIT SALES FORECAST, FIGURE 16 GLOBAL BLUETOOTH VOICE-ACTIVATED CAR KIT SALES FORECAST, Voice-Activated Car Kit Major Players, Products, and End Markets 60 TABLE 44 VOICE-ACTIVATED CAR KIT MAJOR PLAYERS, PRODUCTS, AND END MARKETS Emerging Technology: Mirror Link 60 VOICE-ACTIVATED NAVIGATION SYSTEMS 60 Global Voice-Activated Navigation Systems Sales Forecast 61 TABLE 45 GLOBAL VOICE-ACTIVATED NAVIGATION SYSTEMS SALES FORECAST, FIGURE 17 GLOBAL VOICE-ACTIVATED NAVIGATION SYSTEMS SALES FORECAST, Voice-Activated Navigation Systems Major Players, Products, and End Markets TABLE 46 VOICE-ACTIVATED NAVIGATION SYSTEMS MAJOR PLAYERS, PRODUCTS, AND END MARKETS VOICE-ACTIVATED WEARABLE PRODUCTS 62 Global Voice-Activated Wearable Products Sales Forecast 62 TABLE 47 GLOBAL VOICE-ACTIVATED WEARABLE PRODUCTS SALES FORECAST, FIGURE 18 GLOBAL VOICE-ACTIVATED WEARABLE PRODUCTS SALES FORECAST, Voice-Activated Wearable Products Major Players, Products, and End Markets TABLE 48 VOICE-ACTIVATED WEARABLE PRODUCTS MAJOR PLAYERS, PRODUCTS, AND END MARKETS Emerging Technology: Project Glass 63 VOICE-ACTIVATED SMART HOME PRODUCTS 64 Global Voice-Activated Smart Home Products Sales Forecast 64 TABLE 49 GLOBAL VOICE-ACTIVATED SMART HOME PRODUCTS SALES FORECAST, FIGURE 19 GLOBAL VOICE-ACTIVATED SMART HOME PRODUCTS SALES FORECAST, Voice-Activated Smart Home Products Major Players, Products, and End Markets TABLE 50 VOICE-ACTIVATED SMART HOME PRODUCTS MAJOR PLAYERS, PRODUCTS, AND END MARKETS CHAPTER 5 SUMMARY: VOICE RECOGNITION CATEGORIES AND END MARKETS 67

7 TOTAL GLOBAL VOICE RECOGNITION MARKET BY CATEGORIES, THROUGH TABLE 51 TOTAL GLOBAL VOICE RECOGNITION MARKET BY CATEGORY, THROUGH FIGURE 20 TOTAL GLOBAL VOICE RECOGNITION MARKET BY CATEGORY, HARDWARE 68 GLOBAL HARDWARE MARKET FORECAST 68 TABLE 52 GLOBAL HARDWARE MARKET FORECAST, 68 FIGURE 21 GLOBAL HARDWARE MARKET FORECAST, 68 SOFTWARE 69 GLOBAL SOFTWARE MARKET FORECAST 69 TABLE 53 GLOBAL SOFTWARE MARKET FORECAST, 69 FIGURE 22 GLOBAL SOFTWARE MARKET FORECAST, 69 ENHANCED DEVICES 71 GLOBAL ENHANCED DEVICES MARKET FORECAST, THROUGH TABLE 54 GLOBAL ENHANCED DEVICES DOLLAR SALES FORECAST, THROUGH FIGURE 23 GLOBAL ENHANCED DEVICES DOLLAR SALES FORECAST, ($ END MARKETS 72 SCOPE OF END MARKET APPLICATIONS 72 TABLE 55 SCOPE OF END MARKET APPLICATIONS 72 VALUE OF ALL END MARKETS BY CATEGORY, TABLE 56 VALUE OF ALL END MARKETS BY CATEGORY, 2011 ($ 73 Distribution of Voice Recognition Technologies in Selected End Products, Applications and Markets TABLE 57 DISTRIBUTION OF VOICE RECOGNITION TECHNOLOGIES FOR SELECTED END PRODUCTS, APPLICATIONS, AND MARKETS CHAPTER 6 END-USE MARKETS: ENTERPRISE 76 ENTERPRISE MARKET 76 FORECAST OF VALUE OF ENTERPRISE VOICE RECOGNITION MARKET BY NICHE, THROUGH 2017 TABLE 58 FORECAST OF VALUE OF ENTERPRISE VOICE RECOGNITION MARKET BY NICHE, FIGURE 24 FORECAST OF VALUE OF ENTERPRISE VOICE RECOGNITION MARKET BY NICHE, NICHE MARKETS 77 Legal Market 77 Global Voice-Enabled Legal Sector Sales Forecast 77 TABLE 59 GLOBAL VOICE-ENABLED LEGAL SECTOR MARKET FORECAST, THROUGH FIGURE 25 GLOBAL VOICE-ENABLED LEGAL SECTOR MARKET FORECAST, Comparison of Traditional and Voice-Enabled Court Reporting Tasks TABLE 60 COMPARISON OF TRADITIONAL AND VOICE-ENABLED COURT REPORTING TASKS Legal Software Solutions by Function 78 TABLE 61 LEGAL SOFTWARE SOLUTIONS BY FUNCTION

8 Voice-Directed Warehousing Market 79 Global Voice-Directed Warehousing Sector Sales Forecast 79 TABLE 62 GLOBAL VOICE-DIRECTED WAREHOUSING SECTOR MARKET FORECAST, FIGURE 26 GLOBAL VOICE-DIRECTED WAREHOUSING SECTOR MARKET FORECAST, Voice-Directed Warehousing Market Functions That Benefit from Voice Enablement TABLE 63 VOICE-DIRECTED WAREHOUSING MARKET FUNCTIONS THAT BENEFIT FROM VOICE ENABLEMENT Voice-Directed Warehousing (VDW) Market Providers, Products, and End Markets TABLE 64 VOICE-DIRECTED WAREHOUSING (VDW) MARKET PROVIDERS, PRODUCTS, AND END MARKETS Call (Contact) Center Market 81 Market Share Forecast for Speech-Enabled Interactive Voice Response (IVR) Systems, through 2017 TABLE 65 MARKET FORECAST FOR SPEECH-ENABLED INTERACTIVE VOICE RESPONSE (IVR) SYSTEMS, FIGURE 27 MARKET FORECAST FOR SPEECH-ENABLED INTERACTIVE VOICE RESPONSE (IVR) SYSTEMS, Cost-per-Call and Call Abandonment Rates by Industry 84 TABLE 66 COST-PER-CALL AND CALL ABANDONMENT RATES BY INDUSTRY ($, %) 84 Call Center Voice-Aided Infrastructure Technologies 84 AutoAttendants 84 Automatic Call Distributors (ACDs) 84 Computer-Telephony Integration (CTI) 85 Interactive Voice Response (IVR) 85 Percentage of Ports Used for Interactive Voice Response (IVR) Applications per Industry TABLE 67 PERCENTAGE OF PORTS USED FOR INTERACTIVE VOICE RESPONSE (IVR) APPLICATIONS PER INDUSTRY Call Center Analytics 86 Voice Recognition 86 Call Center Use 86 Call Center Use by Industry Function 86 TABLE 68 CALL CENTER USE BY INDUSTRY FUNCTION 86 Voice Recognition Call Center Solutions Providers, Products, and Applications TABLE 69 VOICE RECOGNITION CALL CENTER SOLUTIONS PROVIDERS, PRODUCTS, AND APPLICATIONS Emerging Call Center Trends 88 Challenges to Growth 89 Military 89 Global Voice-Enabled Military Sector Sales Forecast, through 2017 TABLE 70 GLOBAL VOICE-ENABLED MILITARY SECTOR SALES FORECAST, THROUGH FIGURE 28 GLOBAL VOICE-ENABLED MILITARY SECTOR SALES FORECAST,

9 Air Traffic Controller Training 91 Companies Offering Voice-Enabled Military Products 91 TABLE 71 COMPANIES OFFERING VOICE-ENABLED MILITARY PRODUCTS 91 Converging Technologies 91 VALUE OF ENTERPRISE VOICE RECOGNITION MARKET BY REGION, TABLE 72 VALUE OF ENTERPRISE VOICE RECOGNITION MARKET BY REGION, 2011 ($ MILLIONS, % OF MARKET) FIGURE 29 VALUE OF ENTERPRISE VOICE RECOGNITION MARKET BY REGION, 2011 ($ MILLIONS, % OF MARKET) VALUE OF ENTERPRISE VOICE RECOGNITION MARKET BY CATEGORY, TABLE 73 VALUE OF ENTERPRISE VOICE RECOGNITION MARKET BY CATEGORY, 2011 ($ MILLIONS, % OF MARKET) FIGURE 30 VALUE OF ENTERPRISE VOICE RECOGNITION MARKET BY CATEGORY, 2011 ($ MILLIONS, % OF MARKET) EMERGING PRODUCTS 95 Forecast of Global Smartphone Sales 95 TABLE 74 FORECAST OF GLOBAL SMARTPHONE SALES, THROUGH 2017 (MILLION UNITS) FIGURE 31 FORECAST OF GLOBAL SMARTPHONE SALES, (MILLION UNITS) Voice-Activated 96 Voic Transcription 96 Voice-Activated /Voic Transcription Providers 96 TABLE 75 VOICE-ACTIVATED /VOIC TRANSCRIPTION PROVIDERS 96 CHALLENGES TO GROWTH CHAPTER 7 END-USE MARKETS: CONSUMER 99 CONSUMER MARKET 99 FORECAST OF VALUE OF CONSUMER VOICE RECOGNITION MARKET BY NICHE, THROUGH 2017 TABLE 76 FORECAST OF VALUE OF CONSUMER/MOBILE VOICE RECOGNITION MARKET BY NICHE, FIGURE 32 FORECAST OF VALUE OF CONSUMER/MOBILE VOICE RECOGNITION MARKET BY NICHE, VALUE OF CONSUMER VOICE RECOGNITION MARKET BY REGION, TABLE 77 VALUE OF CONSUMER VOICE RECOGNITION MARKET BY REGION, 2011 ($ MILLIONS, %) FIGURE 33 VALUE OF CONSUMER VOICE RECOGNITION MARKET BY REGION, 2011 ($ MILLIONS, %) NICHE MARKETS 101 Voice-Enabled Telematics Market 101 Global Voice-Enabled Telematics Market Forecast 101 TABLE 78 GLOBAL VOICE-ENABLED TELEMATICS MARKET FORECAST, THROUGH FIGURE 34 GLOBAL VOICE-ENABLED TELEMATICS MARKET FORECAST, ($ Telematics Voice-Enabled Product Providers and Auto-Based Applications TABLE 79 TELEMATICS VOICE-ENABLED PRODUCT PROVIDERS AND AUTO-BASED APPLICATIONS

10 Telematics Trends 105 Emerging Technologies 105 Smart Homes 105 Global Voice-Enabled Smart Home Sales Forecast, through TABLE 80 GLOBAL VOICE-ENABLED SMART HOME MARKET FORECAST, THROUGH FIGURE 35 GLOBAL VOICE-ENABLED SMART HOME MARKET FORECAST, ($ SMART HOME VOICE-ACTIVATED ENVIRONMENT PRODUCTS AND APPLICATIONS TABLE 81 SMART HOME VOICE-ACTIVATED ENVIRONMENT PRODUCTS AND APPLICATIONS Entertainment 107 Global Voice-Enabled Entertainment Sales Forecast 107 TABLE 82 GLOBAL VOICE-ENABLED ENTERTAINMENT MARKET FORECAST, FIGURE 36 GLOBAL VOICE-ENABLED ENTERTAINMENT MARKET FORECAST, Interactive Televisions and Set-Top Boxes 108 Global Voice-Enabled Interactive TV Set-Top Box Market Forecast TABLE 83 GLOBAL VOICE-ENABLED INTERACTIVE TV AND SET-TOP BOX SALES FORECAST, FIGURE 37 GLOBAL VOICE-ENABLED INTERACTIVE TV AND SET-TOP BOX SALES FORECAST, Interactive Games Global Interactive Games Sales Forecast 109 TABLE 84 GLOBAL INTERACTIVE GAMES SALES FORECAST, THROUGH 2017 ($ FIGURE 38 GLOBAL INTERACTIVE GAMES SALES FORECAST, ($ Voice-Activated Games and Applications 110 TABLE 85 VOICE-ACTIVATED GAMES AND APPLICATIONS 110 VALUE OF CONSUMER VOICE RECOGNITION MARKET BY CATEGORY, TABLE 86 VALUE OF CONSUMER VOICE RECOGNITION MARKET BY CATEGORY, 2011 ($ MILLIONS, % OF MARKET) FIGURE 39 VALUE OF CONSUMER VOICE RECOGNITION MARKET BY CATEGORY, 2011 ($ MILLIONS, % OF MARKET) EMERGING PRODUCTS 113 Interactive Displays 113 Cinema 113 Emotion Detection Features 113 Google Glasses 113 Voice and Gesture Mash-Up Products 115 3D Communication Systems 115 CHALLENGES TO GROWTH CHAPTER 8 END-USE MARKETS: HEALTH CARE 117 HEALTH CARE MARKET 117

11 FORECAST OF VALUE OF HEALTH CARE VOICE RECOGNITION MARKET BY NICHE, THROUGH 2017 TABLE 87 FORECAST OF VALUE OF HEALTH CARE VOICE RECOGNITION MARKET BY NICHE, FIGURE 40 FORECAST OF VALUE OF HEALTH CARE VOICE RECOGNITION MARKET BY NICHE, VALUE OF THE HEALTH CARE VOICE RECOGNITION MARKET BY CATEGORY, 2011 TABLE 88 VALUE OF HEALTH CARE VOICE RECOGNITION MARKET BY CATEGORY, 2011 ($ MILLIONS/%) FIGURE 41 VALUE OF HEALTH CARE VOICE RECOGNITION MARKET BY CATEGORY, 2011 ($ MILLIONS/%) NICHE MARKETS 119 Health Care Interactive Voice Response (IVR) 119 Global Voice-Enabled Health Care Interactive Voice Response (IVR) Sales Forecast, through 2017 TABLE 89 GLOBAL VOICE-ENABLED HEALTH CARE INTERACTIVE VOICE RESPONSE (IVR) MARKET FORECAST, FIGURE 42 GLOBAL VOICE-ENABLED HEALTH CARE INTERACTIVE VOICE RESPONSE (IVR) MARKET FORECAST, Medical Dictation/Transcription 120 Global Voice-Enabled Medical Transcription Sales Forecast, through 2017 TABLE 90 GLOBAL VOICE-ENABLED MEDICAL TRANSCRIPTION SALES FORECAST, FIGURE 43 GLOBAL VOICE-ENABLED MEDICAL TRANSCRIPTION SALES FORECAST, Voice-Enabled Medical Dictation Providers, Products, and Applications TABLE 91 VOICE-ENABLED MEDICAL DICTATION PROVIDERS, PRODUCTS, AND APPLICATIONS Assistive Technology Market 123 Global Voice-Enabled Assistive Technology Sales Forecast, through 2017 TABLE 92 GLOBAL VOICE-ENABLED ASSISTIVE TECHNOLOGY MARKET FORECAST, FIGURE 44 GLOBAL VOICE-ENABLED ASSISTIVE TECHNOLOGY MARKET FORECAST, TABLE 93 ASSISTIVE TECHNOLOGY PROVIDERS, PRODUCTS, AND APPLICATIONS 125 VALUE OF HEALTH CARE VOICE RECOGNITION MARKET BY REGION, TABLE 94 VALUE OF HEALTH CARE VOICE RECOGNITION MARKET BY REGION, 2011 ($ MILLIONS, % OF MARKET) FIGURE 45 VALUE OF HEALTH CARE VOICE RECOGNITION MARKET BY REGION, 2011 ($ MILLIONS, % OF MARKET) EMERGING PRODUCTS 128 Reporting Systems 128 Communication Systems 128 Voice-Controlled "Intelligent" Wheelchairs 129 Augmentative and Alternative Communication (AAC) Devices 129 CHALLENGES TO GROWTH

12 CHAPTER 9 TECHNOLOGIES 131 TECHNOLOGIES SUPPORTING VOICE RECOGNITION APPLICATIONS 131 TABLE 95 TECHNOLOGIES SUPPORTING VOICE RECOGNITION APPLICATIONS 131 CHALLENGES FACED BY SUPPORTING TECHNOLOGIES 133 2D/3D 133 AUDIO MINING (SPEECH ANALYTICS) 133 AUTOMATIC SPEECH RECOGNITION 134 ARTIFICIAL INTELLIGENCE 134 AUGMENTED REALITY 134 CLOUD COMPUTING 134 FAR-FIELD MICROPHONE 134 HEAD-UP DISPLAY (HUD) 135 INTERACTIVE VOICE RESPONSE 135 NOISE ABATEMENT 135 SPEECH BIOMETRICS 135 TEXT-TO-SPEECH 135 VOICE-OVER-IP 136 VOICE-ACTIVATED DIALING (VAD) 136 VOICEXML 136 VoiceXML Call Control extensible Markup Language (CCXML) 137 ECMAScript 137 Media Server Markup Language (MSML), Media Server Control Markup Language (MSCML), MediaCTRL OpenVXI 137 Semantic Interpretation for Speech Recognition (SISR) 137 Speech Recognition Grammar Specification (SRGS) 138 Speech Synthesis Markup Language (SSML) 138 Voice Browser 138 Wireless Application Protocol (WAP) 139 RESEARCH AND DEVELOPMENT 139 VOICE RECOGNITION RESEARCH AND DEVELOPMENT AGENCIES, UNIVERSITIES, AND INITIATIVES TABLE 96 VOICE RECOGNITION RESEARCH AND DEVELOPMENT AGENCIES, UNIVERSITIES, AND INITIATIVES RESEARCH AND DEVELOPMENT SPENDING FORECAST BY TOP VOICE RECOGNITION PROVIDER, NUANCE, TABLE 97 RESEARCH AND DEVELOPMENT SPENDING FORECAST FOR TOP VOICE RECOGNITION PROVIDER, NUANCE, THROUGH 2011 ($ CONSORTIUMS 142 GLOBAL VOICE RECOGNITION AND SUPPORTING TECHNOLOGY CONSORTIUMS TABLE 98 GLOBAL VOICE RECOGNITION AND SUPPORTING TECHNOLOGY CONSORTIUMS INTELLECTUAL PROPERTY 144 PATENTS 144 Patent Generation by Top Voice Recognition Provider: Nuance 144 Top Five U.S. Patent Holders in TABLE 99 TOP FIVE U.S. PATENT HOLDERS, 2011 (NO. OF PATENTS)

13 LICENSING 145 CHAPTER 10 INTERNATIONAL 147 PROJECTED BROADBAND GLOBAL SUBSCRIBER GROWTH BY REGION, TABLE 100 PROJECTED BROADBAND GLOBAL SUBSCRIBER GROWTH BY REGION, THROUGH 2012 (MILLION SUBSCRIBERS) ASIA-PACIFIC 147 LATIN AMERICA 147 EMERGING MARKETS CHAPTER 11 INDUSTRY STRUCTURE 150 PROFILE OF VOICE RECOGNITION MARKET LEADER: NUANCE COMMUNICATIONS 150 NUANCE COMMUNICATIONS SEGMENT SHARE OF REVENUE, TABLE 101 NUANCE COMMUNICATIONS SEGMENT SHARE OF REVENUE, (%) NUANCE COMMUNICATIONS REVENUES BY SEGMENT, TABLE 102 NUANCE COMMUNICATIONS REVENUES BY SEGMENT, THROUGH 2011 ($ Enterprise Segment 151 Mobile/Consumer 151 Health Care 151 Imaging 152 VOICE RECOGNITION INDUSTRY RELATIONSHIPS 152 FIGURE 46 VOICE RECOGNITION INDUSTRY RELATIONSHIPS 152 INDUSTRY RELATIONSHIP EXAMPLE 152 Audience 152 Company Description 152 Sales Model 152 Audience Research and Development Investment, TABLE 103 AUDIENCE RESEARCH AND DEVELOPMENT INVESTMENT, 2010 AND 2011 (% OF REVENUE) Channel Distribution of Selected Voice Recognition Technologies 153 TABLE 104 CHANNEL DISTRIBUTION OF SELECTED VOICE RECOGNITION TECHNOLOGIES INDUSTRY CONCERNS 154 EVOLVING STANDARDS 154 Devices and Applications that Use Multimodal Interactions 154 TABLE 105 DEVICES AND APPLICATIONS THAT USE MULTIMODAL INTERACTIONS 154 GOVERNMENT REGULATION 155 American Recovery and Reinvestment Act (ARRA) Incentives for Medicare Providers, (per Practitioner) TABLE 106 ARRA INCENTIVES FOR MEDICARE PROVIDERS, PER PRACTITIONER, ($ THOUSANDS) ORGANIZATIONS AND RESEARCH LABS 155 TABLE 107 ORGANIZATIONS AND RESEARCH LABS CHAPTER 12 COMPANY PROFILES 164 3M HEALTH INFORMATION SYSTEMS 164

14 BACKGROUND 164 AJAXWEAVER 164 BACKGROUND 164 ANDREA ELECTRONICS CORP. 164 BACKGROUND 165 ANGEL 165 BACKGROUND 165 APPLIED VOICE & SPEECH TECHNOLOGIES INC. (AVST) 165 BACKGROUND 167 ASPECT COMMUNICATIONS CORP. (ASPT) 167 BACKGROUND 167 AURIX 167 BACKGROUND 168 AUTONOMY 168 BACKGROUND 168 AVAYA INC. 168 BACKGROUND 168 CHANT 169 BACKGROUND 169 CISCO 169 BACKGROUND 169 CLICKFOX 170 BACKGROUND 170 CONTACT SOLUTIONS, INC. 170 BACKGROUND 170 CONVERGYS CORP. 170 BACKGROUND 171 CYARA SOLUTIONS 171 BACKGROUND 171 DEMANDVOICE LLC 171 BACKGROUND 172 DIGITAL BASE PRODUCTIONS 172 BACKGROUND 172 DISAGGREGATE 172 BACKGROUND 172 ELOYALTY (A TELETECH COMPANY) 172 BACKGROUND 173 EMPIRIX, INC. 173 BACKGROUND 173 FRONTRANGE SOLUTIONS 173 BACKGROUND 173 GM VOICES, INC. 173 BACKGROUND 174 GOLD SYSTEMS 174 BACKGROUND 174 INFERENCE SOLUTIONS NORTH AMERICA 174 BACKGROUND 174

15 INFRAWARE 175 BACKGROUND 175 IQSERVICES 176 BACKGROUND 176 LOGITECH 176 BACKGROUND 176 LOQUENDO 176 BACKGROUND 177 LUMENVOX 177 BACKGROUND 177 MESSAGE TECHNOLOGIES, INC. 177 BACKGROUND 178 MICROAUTOMATION 178 BACKGROUND 178 MICROSOFT TELLME 178 BACKGROUND 178 MOVIDILO 178 BACKGROUND 179 NEXIDIA 179 BACKGROUND 179 NUANCE 179 BACKGROUND 180 PARLANCE 180 BACKGROUND 180 PHILLIPS SPEECH PROCESSING 180 BACKGROUND 180 PLUMVOICE 180 BACKGROUND 181 PRODUCT SUPPORT SOLUTIONS 181 BACKGROUND 181 RESOLVITY 181 BACKGROUND 182 RIGHT VOICE, INC. 182 BACKGROUND 182 SENSORY 182 BACKGROUND 182 SOFTEL 182 BACKGROUND 183 SYNTELLECT 183 BACKGROUND 183 TALKTECH 183 BACKGROUND 183 TELLME 184 BACKGROUND 184 USAN 184 BACKGROUND 184 VERINT SOLUTIONS 184

16 BACKGROUND 185 VOCOLLECT 185 BACKGROUND 185 VOICE2FORM 185 BACKGROUND 185 VOICEVAULT 185 BACKGROUND 186 VOLTDELTA ONDEMAND SOLUTIONS 186 BACKGROUND 186 VOXEO 186 BACKGROUND 186 WORDLY VOICES 187 BACKGROUND 187 WIZZARD SOFTWARE 187 BACKGROUND 187 WYDE VOICE 187 BACKGROUND 188 YDILO 188 BACKGROUND 189 CHAPTER 13 APPENDIX 191 VOICE RECOGNITION PARTNERSHIPS, TABLE 108 VOICE RECOGNITION PARTNERSHIPS, MERGERS AND ACQUISITIONS, TABLE 109 MERGERS AND ACQUISITIONS, LICENSING AGREEMENTS, TABLE 110 LICENSING AGREEMENTS, GLOBAL VOICE RECOGNITION PATENTS, TABLE 111 GLOBAL VOICE RECOGNITION PATENTS, VOICE RECOGNITION INDUSTRY EVENTS 195 TABLE 112 VOICE RECOGNITION INDUSTRY EVENTS 195

17 LIST OF TABLES TABLE HEADING SUMMARY TABLE GLOBAL VOICE RECOGNITION MARKET, THROUGH 2017 ($ TABLE 1 U.S. VENTURE CAPITAL FINANCING AND DEALS IN RELATED SECTORS, SIX QUARTERS, ($ BILLIONS/NO. OF DEALS) TABLE 2 TOP FIVE COUNTRIES GLOBAL RANKED BY VENTURE CAPITAL CONFIDENCE, 2012 TABLE 3 SPEECH RECOGNITION LIFE CYCLE 16 TABLE 4 INFRASTRUCTURE HARDWARE 17 TABLE 5 SOFTWARE 17 TABLE 6 ENHANCED DEVICES 18 TABLE 7 SCOPE OF REPORT CLASSIFIED BY VOICE RECOGNITION FUNCTION 19 TABLE 8 SCOPE OF REPORT CLASSIFIED BY MARKET 20 TABLE 9 GLOBAL DIGITAL SIGNAL PROCESSOR (DSP) DOLLAR SALES FORECAST, THROUGH 2017 ($ BILLIONS) TABLE 10 DIGITAL SIGNAL PROCESSOR MAJOR PLAYERS, PRODUCTS, AND END MARKETS TABLE 11 GLOBAL GATEWAY MARKET FORECAST, THROUGH 2017 ($ BILLIONS) 26 TABLE 12 GATEWAY MAJOR PLAYERS, PRODUCTS, AND END MARKETS 27 TABLE 13 GLOBAL MICROELECTROMECHANICAL SYSTEM (MEMS) MICROPHONES MARKET FORECAST, TABLE 14 GLOBAL MICROELECTROMECHANICAL SYSTEM (MEMS) MICROPHONE MAJOR PLAYERS, PRODUCTS, AND END MARKETS TABLE 15 GLOBAL BLUETOOTH HEADSETS MARKET FORECAST, THROUGH 2017 ($ BILLIONS) TABLE 16 BLUETOOTH INTEGRATED HEADSET MAJOR PLAYERS, PRODUCTS, AND END MARKETS TABLE 17 GLOBAL VOICE-ENABLED SET-TOP BOX MARKET FORECAST, THROUGH TABLE 18 GLOBAL VOICE-ACTIVATED INTERACTIVE GAMES SALES FORECAST, TABLE 19 GLOBAL AUTOMATIC SPEECH RECOGNITION MARKET FORECAST, TABLE 20 AUTOMATIC SPEECH RECOGNITION MAJOR PLAYERS, PRODUCTS, AND END MARKETS TABLE 21 GLOBAL SPEAKER VERIFICATION SALES FORECAST, THROUGH 2017 ($ TABLE 22 TYPES OF VOICE BIOMETRIC ENGINES 37 TABLE 23 RANGE OF MARKETS BY APPLICATION FOR SPEECH VERIFICATION 38 TABLE 24 SPEAKER VERIFICATION MAJOR PLAYERS, PRODUCTS, AND END MARKETS 40 TABLE 25 GLOBAL TEXT-TO-SPEECH SALES FORECAST, 41 TABLE 26 TEXT-TO-SPEECH MAJOR PLAYERS, PRODUCTS, AND END MARKETS 43 TABLE 27 GLOBAL SPEECH ANALYTICS SALES FORECAST, THROUGH 2017 ($ TABLE 28 COMPARISON OF GOALS, SCOPE, AND TECHNIQUES OF TEXT AND DATA MINING TABLE 29 SPEECH ANALYTICS MAJOR PLAYERS, PRODUCTS, AND END MARKETS 46 TABLE 30 CALL AND CONTACT CENTER KEY CONCERNS 47 TABLE 31 GLOBAL VOICE-ENABLED CALL CENTER SALES FORECAST, THROUGH 2017 ($ BILLIONS) TABLE 32 CALL AND CONTACT CENTER TECHNOLOGY CLIENT WISH LIST

18 TABLE HEADING TABLE 33 CALL CENTER SPEECH TECHNOLOGY MAJOR PLAYERS, PRODUCTS, AND END MARKETS TABLE 34 KEY REASONS CONTACT/CALL CENTERS ARE ATTRACTED TO HOSTED/MANAGED SERVICE INTERACTIVE VOICE RESPONSE (IVR) TABLE 35 GLOBAL INTERACTIVE VOICE RESPONSE (IVR)_VOICE-ACTIVATED DIALING MARKET FORECAST, THROUGH 2017 ($ BILLIONS) TABLE 36 VOICE-ACTIVATED DIALING MAJOR PLAYERS, PRODUCTS, AND END MARKETS TABLE 37 GLOBAL VOICE-ENABLED MOBILE SEARCH ADVERTISING REVENUE FORECAST, TABLE 38 VOICE-ACTIVATED MOBILE VIRTUAL ASSISTANTS MAJOR PLAYERS, PRODUCTS, AND END MARKETS TABLE 39 GLOBAL VOICE-AIDED ASSISTIVE PRODUCTS MARKET FORECAST, TABLE 40 VOICE-AIDED ASSISTIVE PRODUCTS MAJOR PLAYERS, PRODUCTS, AND END MARKETS TABLE 41 GLOBAL VOICE-INTEGRATED WORKSTATION SALES FORECAST, THROUGH TABLE 42 VOICE-INTEGRATED WORKSTATION MAJOR PLAYERS, PRODUCTS, AND END MARKETS TABLE 43 GLOBAL BLUETOOTH VOICE-ACTIVATED CAR KIT SALES FORECAST, TABLE 44 VOICE-ACTIVATED CAR KIT MAJOR PLAYERS, PRODUCTS, AND END MARKETS TABLE 45 GLOBAL VOICE-ACTIVATED NAVIGATION SYSTEMS SALES FORECAST, TABLE 46 VOICE-ACTIVATED NAVIGATION SYSTEMS MAJOR PLAYERS, PRODUCTS, AND END MARKETS TABLE 47 GLOBAL VOICE-ACTIVATED WEARABLE PRODUCTS SALES FORECAST, TABLE 48 VOICE-ACTIVATED WEARABLE PRODUCTS MAJOR PLAYERS, PRODUCTS, AND END MARKETS TABLE 49 GLOBAL VOICE-ACTIVATED SMART HOME PRODUCTS SALES FORECAST, TABLE 50 VOICE-ACTIVATED SMART HOME PRODUCTS MAJOR PLAYERS, PRODUCTS, AND END MARKETS TABLE 51 TOTAL GLOBAL VOICE RECOGNITION MARKET BY CATEGORY, THROUGH TABLE 52 GLOBAL HARDWARE MARKET FORECAST, 68 TABLE 53 GLOBAL SOFTWARE MARKET FORECAST, 69 TABLE 54 GLOBAL ENHANCED DEVICES DOLLAR SALES FORECAST, THROUGH 2017 ($ TABLE 55 SCOPE OF END MARKET APPLICATIONS 72 TABLE 56 VALUE OF ALL END MARKETS BY CATEGORY, 2011 ($ 73 TABLE 57 DISTRIBUTION OF VOICE RECOGNITION TECHNOLOGIES FOR SELECTED END PRODUCTS, APPLICATIONS, AND MARKETS TABLE 58 FORECAST OF VALUE OF ENTERPRISE VOICE RECOGNITION MARKET BY NICHE, TABLE 59 GLOBAL VOICE-ENABLED LEGAL SECTOR MARKET FORECAST, THROUGH TABLE 60 COMPARISON OF TRADITIONAL AND VOICE-ENABLED COURT REPORTING TASKS

19 TABLE HEADING TABLE 61 LEGAL SOFTWARE SOLUTIONS BY FUNCTION 78 TABLE 62 GLOBAL VOICE-DIRECTED WAREHOUSING SECTOR MARKET FORECAST, TABLE 63 VOICE-DIRECTED WAREHOUSING MARKET FUNCTIONS THAT BENEFIT FROM VOICE ENABLEMENT TABLE 64 VOICE-DIRECTED WAREHOUSING (VDW) MARKET PROVIDERS, PRODUCTS, AND END MARKETS TABLE 65 MARKET FORECAST FOR SPEECH-ENABLED INTERACTIVE VOICE RESPONSE (IVR) SYSTEMS, TABLE 66 COST-PER-CALL AND CALL ABANDONMENT RATES BY INDUSTRY ($, %) 84 TABLE 67 PERCENTAGE OF PORTS USED FOR INTERACTIVE VOICE RESPONSE (IVR) APPLICATIONS PER INDUSTRY TABLE 68 CALL CENTER USE BY INDUSTRY FUNCTION 86 TABLE 69 VOICE RECOGNITION CALL CENTER SOLUTIONS PROVIDERS, PRODUCTS, AND APPLICATIONS TABLE 70 GLOBAL VOICE-ENABLED MILITARY SECTOR SALES FORECAST, THROUGH TABLE 71 COMPANIES OFFERING VOICE-ENABLED MILITARY PRODUCTS 91 TABLE 72 VALUE OF ENTERPRISE VOICE RECOGNITION MARKET BY REGION, 2011 ($ MILLIONS, % OF MARKET) TABLE 73 VALUE OF ENTERPRISE VOICE RECOGNITION MARKET BY CATEGORY, 2011 ($ MILLIONS, % OF MARKET) TABLE 74 FORECAST OF GLOBAL SMARTPHONE SALES, THROUGH 2017 (MILLION UNITS) TABLE 75 VOICE-ACTIVATED /VOIC TRANSCRIPTION PROVIDERS 96 TABLE 76 FORECAST OF VALUE OF CONSUMER/MOBILE VOICE RECOGNITION MARKET BY NICHE, TABLE 77 VALUE OF CONSUMER VOICE RECOGNITION MARKET BY REGION, 2011 ($ MILLIONS, %) TABLE 78 GLOBAL VOICE-ENABLED TELEMATICS MARKET FORECAST, THROUGH TABLE 79 TELEMATICS VOICE-ENABLED PRODUCT PROVIDERS AND AUTO-BASED APPLICATIONS TABLE 80 GLOBAL VOICE-ENABLED SMART HOME MARKET FORECAST, THROUGH TABLE 81 SMART HOME VOICE-ACTIVATED ENVIRONMENT PRODUCTS AND APPLICATIONS TABLE 82 GLOBAL VOICE-ENABLED ENTERTAINMENT MARKET FORECAST, THROUGH TABLE 83 GLOBAL VOICE-ENABLED INTERACTIVE TV AND SET-TOP BOX SALES FORECAST, TABLE 84 GLOBAL INTERACTIVE GAMES SALES FORECAST, THROUGH 2017 ($ TABLE 85 VOICE-ACTIVATED GAMES AND APPLICATIONS 110 TABLE 86 VALUE OF CONSUMER VOICE RECOGNITION MARKET BY CATEGORY, 2011 ($ MILLIONS, % OF MARKET) TABLE 87 FORECAST OF VALUE OF HEALTH CARE VOICE RECOGNITION MARKET BY NICHE, TABLE 88 VALUE OF HEALTH CARE VOICE RECOGNITION MARKET BY CATEGORY, 2011 ($ MILLIONS/%) TABLE 89 GLOBAL VOICE-ENABLED HEALTH CARE INTERACTIVE VOICE RESPONSE (IVR) MARKET FORECAST,

20 TABLE HEADING TABLE 90 GLOBAL VOICE-ENABLED MEDICAL TRANSCRIPTION SALES FORECAST, TABLE 91 VOICE-ENABLED MEDICAL DICTATION PROVIDERS, PRODUCTS, AND APPLICATIONS TABLE 92 GLOBAL VOICE-ENABLED ASSISTIVE TECHNOLOGY MARKET FORECAST, TABLE 93 ASSISTIVE TECHNOLOGY PROVIDERS, PRODUCTS, AND APPLICATIONS 125 TABLE 94 VALUE OF HEALTH CARE VOICE RECOGNITION MARKET BY REGION, 2011 ($ MILLIONS, % OF MARKET) TABLE 95 TECHNOLOGIES SUPPORTING VOICE RECOGNITION APPLICATIONS 131 TABLE 96 VOICE RECOGNITION RESEARCH AND DEVELOPMENT AGENCIES, UNIVERSITIES, AND INITIATIVES TABLE 97 RESEARCH AND DEVELOPMENT SPENDING FORECAST FOR TOP VOICE RECOGNITION PROVIDER, NUANCE, THROUGH 2011 ($ TABLE 98 GLOBAL VOICE RECOGNITION AND SUPPORTING TECHNOLOGY CONSORTIUMS TABLE 99 TOP FIVE U.S. PATENT HOLDERS, 2011 (NO. OF PATENTS) 144 TABLE 100 PROJECTED BROADBAND GLOBAL SUBSCRIBER GROWTH BY REGION, THROUGH 2012 (MILLION SUBSCRIBERS) TABLE 101 NUANCE COMMUNICATIONS SEGMENT SHARE OF REVENUE, (%) TABLE 102 NUANCE COMMUNICATIONS REVENUES BY SEGMENT, THROUGH 2011 ($ TABLE 103 AUDIENCE RESEARCH AND DEVELOPMENT INVESTMENT, 2010 AND 2011 (% OF REVENUE) TABLE 104 CHANNEL DISTRIBUTION OF SELECTED VOICE RECOGNITION TECHNOLOGIES TABLE 105 DEVICES AND APPLICATIONS THAT USE MULTIMODAL INTERACTIONS 154 TABLE 106 ARRA INCENTIVES FOR MEDICARE PROVIDERS, PER PRACTITIONER, ($ THOUSANDS) TABLE 107 ORGANIZATIONS AND RESEARCH LABS 157 TABLE 108 VOICE RECOGNITION PARTNERSHIPS, TABLE 109 MERGERS AND ACQUISITIONS, TABLE 110 LICENSING AGREEMENTS, TABLE 111 GLOBAL VOICE RECOGNITION PATENTS, TABLE 112 VOICE RECOGNITION INDUSTRY EVENTS

21 LIST OF FIGURES FIGURE TITLE SUMMARY FIGURE GLOBAL VOICE RECOGNITION MARKET, FIGURE 1 GLOBAL DIGITAL SIGNAL PROCESSOR (DSP) DOLLAR SALES FORECAST, ($ BILLIONS) FIGURE 2 GLOBAL GATEWAY MARKET FORECAST, ($ BILLIONS) 26 FIGURE 3 GLOBAL MICROELECTROMECHANICAL SYSTEM (MEMS) MICROPHONES MARKET FORECAST, FIGURE 4 GLOBAL BLUETOOTH HEADSETS MARKET FORECAST, ($ BILLIONS) FIGURE 5 GLOBAL VOICE-ENABLED SET-TOP BOX MARKET FORECAST, THROUGH FIGURE 6 GLOBAL VOICE-ACTIVATED INTERACTIVE GAMES SALES FORECAST, FIGURE 7 GLOBAL AUTOMATIC SPEECH RECOGNITION MARKET FORECAST, FIGURE 8 GLOBAL SPEAKER VERIFICATION SALES FORECAST, ($ FIGURE 9 GLOBAL TEXT-TO-SPEECH SALES FORECAST, 41 FIGURE 10 GLOBAL SPEECH ANALYTICS SALES FORECAST, 44 FIGURE 11 GLOBAL VOICE-ENABLED CALL CENTER SALES FORECAST, ($ BILLIONS) FIGURE 12 GLOBAL INTERACTIVE VOICE RESPONSE (IVR) VOICE-ACTIVATED DIALING MARKET FORECAST, ($ BILLIONS) FIGURE 13 GLOBAL VOICE-ENABLED MOBILE SEARCH ADVERTISING REVENUE FORECAST, FIGURE 14 GLOBAL VOICE-AIDED ASSISTIVE PRODUCTS MARKET FORECAST, FIGURE 15 GLOBAL VOICE-INTEGRATED WORKSTATION SALES FORECAST, FIGURE 16 GLOBAL BLUETOOTH VOICE-ACTIVATED CAR KIT SALES FORECAST, FIGURE 17 GLOBAL VOICE-ACTIVATED NAVIGATION SYSTEMS SALES FORECAST, FIGURE 18 GLOBAL VOICE-ACTIVATED WEARABLE PRODUCTS SALES FORECAST, FIGURE 19 GLOBAL VOICE-ACTIVATED SMART HOME PRODUCTS SALES FORECAST, FIGURE 20 TOTAL GLOBAL VOICE RECOGNITION MARKET BY CATEGORY, ($ FIGURE 21 GLOBAL HARDWARE MARKET FORECAST, 68 FIGURE 22 GLOBAL SOFTWARE MARKET FORECAST, 69 FIGURE 23 GLOBAL ENHANCED DEVICES DOLLAR SALES FORECAST, ($ FIGURE 24 FORECAST OF VALUE OF ENTERPRISE VOICE RECOGNITION MARKET BY NICHE, FIGURE 25 GLOBAL VOICE-ENABLED LEGAL SECTOR MARKET FORECAST, ($ FIGURE 26 GLOBAL VOICE-DIRECTED WAREHOUSING SECTOR MARKET FORECAST, FIGURE 27 MARKET FORECAST FOR SPEECH-ENABLED INTERACTIVE VOICE RESPONSE (IVR) SYSTEMS,

22 FIGURE TITLE FIGURE 28 GLOBAL VOICE-ENABLED MILITARY SECTOR SALES FORECAST, FIGURE 29 VALUE OF ENTERPRISE VOICE RECOGNITION MARKET BY REGION, 2011 ($ MILLIONS, % OF MARKET) FIGURE 30 VALUE OF ENTERPRISE VOICE RECOGNITION MARKET BY CATEGORY, 2011 ($ MILLIONS, % OF MARKET) FIGURE 31 FORECAST OF GLOBAL SMARTPHONE SALES, (MILLION UNITS) 95 FIGURE 32 FORECAST OF VALUE OF CONSUMER/MOBILE VOICE RECOGNITION MARKET BY NICHE, FIGURE 33 VALUE OF CONSUMER VOICE RECOGNITION MARKET BY REGION, 2011 ($ MILLIONS, %) FIGURE 34 GLOBAL VOICE-ENABLED TELEMATICS MARKET FORECAST, ($ FIGURE 35 GLOBAL VOICE-ENABLED SMART HOME MARKET FORECAST, ($ FIGURE 36 GLOBAL VOICE-ENABLED ENTERTAINMENT MARKET FORECAST, FIGURE 37 GLOBAL VOICE-ENABLED INTERACTIVE TV AND SET-TOP BOX SALES FORECAST, FIGURE 38 GLOBAL INTERACTIVE GAMES SALES FORECAST, 110 FIGURE 39 VALUE OF CONSUMER VOICE RECOGNITION MARKET BY CATEGORY, 2011 ($ MILLIONS, % OF MARKET) FIGURE 40 FORECAST OF VALUE OF HEALTH CARE VOICE RECOGNITION MARKET BY NICHE, FIGURE 41 VALUE OF HEALTH CARE VOICE RECOGNITION MARKET BY CATEGORY, 2011 ($ MILLIONS/%) FIGURE 42 GLOBAL VOICE-ENABLED HEALTH CARE INTERACTIVE VOICE RESPONSE (IVR) MARKET FORECAST, FIGURE 43 GLOBAL VOICE-ENABLED MEDICAL TRANSCRIPTION SALES FORECAST, FIGURE 44 GLOBAL VOICE-ENABLED ASSISTIVE TECHNOLOGY MARKET FORECAST, FIGURE 45 VALUE OF HEALTH CARE VOICE RECOGNITION MARKET BY REGION, 2011 ($ MILLIONS, % OF MARKET) FIGURE 46 VOICE RECOGNITION INDUSTRY RELATIONSHIPS