TxDMV Update Laura Ryan, Eric Obermier, and Jeremiah Kuntz
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1 TxDMV Update Laura Ryan, Eric Obermier, and Jeremiah Kuntz June 13th, 2016
2 Texas Department of Motor Vehicles Vision The Texas Department of Motor Vehicles sets the standard as the premier provider of customer service in the nation. Mission To serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. 2
3 Questions We will have time at the end
4 Information Technology Update 4
5 RTS Support Teams TxDMV Information Technology Staff Deloitte Project Team Workstream 4 Maintenance & Operations Data Center Services Staff (DIR & DCS Vendors)* *DCS increased level of support for RTS in late March 2016 making it equal with Health and Public Safety applications
6 RTS Availability % 99.00% 98.00% 97.00% 96.00% 95.00% 94.00% 93.00% 92.00% December, 2015 January, 2016 February, 2016 March, 2016 April, 2016 May, 2016 December, 2015 January, 2016 February, 2016 March, 2016 April, 2016 May, 2016 RTS POS Availability 98.92% 96.05% 99.64% 99.60% 94.70% 99.60% Availability calculations are based on the percentage of time the RTS Point of Sale was available between the hours of 7:00am and 6:00pm, Monday through Friday.
7 Release Schedule RTS June 20, 2016 RTS August 28,2016 (Statutory) RTS October 17, 2016 RTS December 19, 2016 RTS March 13, 2017 RTS June 12, 2017 Release dates have been scheduled for mid-month deployment dates whenever possible. When releases must occur at the beginning or end of the month, TxDMV will clearly communicate the requirement driving the release to occur on those dates.
8 8 Search by Owner IMPORTANT: The use or reuse of search results and information obtained by the Search by Owner feature is restricted to use in performing vehicle registration and titling transactions. Any other use is strictly prohibited and may subject the user to prosecution under state or federal driver privacy protection laws.
9 RTS Defect Process Ticket number for the reported issue at first contact Notification when reported issue has been confirmed as a defect and a tentative date for a release Confirmation of the release will be sent before the deployment A follow up with reporting customer will occur after the deployment is complete Reported issue / defect documented in release notes
10 County Equipment Refresh 5 year computer replacement cycle Equipment last refreshed in Scheduling next refresh in 2017 Future replacements will stagger 20% of equipment annually Requests for additional RTS workstations may be delayed until 2017 refresh (please send requests for short term needs by 7/1/2016)
11 Vehicle Titles and Registration Update 11
12 NMVTIS Texans love the freedom a vehicle provides them. We are in the business of securing Texans most prized possessions.
13 Why is NMVTIS Important Federally Mandated Increased Consumer Protection Data Integrity 13
14 NMVTIS June 2015 May junk (nonrepairable) vehicle letters 3,950 missing brand letters 87 odometer discrepancy letters 2,000 superseded titles 24 fraudulent titles 2 stolen vehicles
15 webdealer 15
16 Summer 2016 websalvage Functionality for salvage pools/insurance industry to submit salvage/nonrepairable applications to TxDMV
17 Processing and Handling Fee/ Dealer Deputy in webdealer P&H will apply to all webdealer transactions that include registration County will set Dealer Deputy status by assigning inventory to dealer Dealer Deputies will retain portion of P&H Fee and be able to charge title fee Release Date
18 etag Combining etag with webdealer will allow one login to access either application Provides a more stable application platform Integration between two applications increases functionality and decreases data entry by dealers Release Date (TBD)
19 Centralized Payment Dealers/commercial fleet buyers set up single ACH Counties set up single ACH County retains fees as today Previously established ACH accounts still viable Release Date (TBD)
20 etitles Functionality for dealers to electronically create, view and store reassignments Will allow dealers to electronically transfer to other dealers as well as retail purchasers Release Date (TBD)
21 webdealer AAMVA Trailblazer Award International award recognizing a jurisdiction, agency, or individual who identified and implemented innovative changes that positively affected their agency and/or community
22 webdealer County Participation (May 2016) 24% 61% 15% Active Not Active Not Using Source: webdealer BIRT report May, 2016
23 webdealer - Dealer Participation (May 2016) Franchise Dealers Dealer Title Transactions 61% 39% 68% 32% Using webdealer Not Using webdealer Paper webdealer Source: webdealer BIRT report May,
24 webdealer Total Transactions (Sept 2013-Current) 1,000, ,000 Total: 1,231, , , , , , , Source: webdealer BIRT report FY , FY 2016 YTD (June, 6, 2016)
25 elien Provides lienholders the ability to electronically place and transfer a lien on a motor vehicle record Facilitates lienholders processing title transfers between institutions/refinances Future Potential Project
26 Title Forms Initiative 26
27 Forms Initiative FY 2016 initiative to increase consistency, reduce waste, increase ease of use of title forms Over 50 forms being revised Merging some and eliminating others Completion by September 2016
28 Revised Form 130-U Application for Texas Title and/or Registration Combines Forms 130-U, VTR-131, VTR-272 Eliminates Title Only and Registration Purposes Only forms completely Includes checkboxes to clearly indicate: Title and Registration Title Only Registration Purposes Only Nontitle Registration
29 Revised Form VTR-270 Vehicle Identification Number Certification Combines forms used for VIN verification and certification Eliminates VTR-272-B and VTR-301 Out of state exemption for any reason No longer limited to reasons listed on VTR-272-B
30 Revised Form VTR-141 Trailer Verification Statement of Fact Combines all trailer certification forms Eliminates VTR-305-A Certifications for trailers can be performed on single form
31 Proposed Rules Briefing
32 Proposed Rules Provisions License Plate Replacement Centralized Online Fulfillment Processing and Handling Fee Performance Quality Recognition Program Deputies 32
33 License Plate Replacement
34 Plate Replacement Cycle Removes requirement to replace license plates County savings for postage, handling and plate envelopes Replacement plates only issued upon request Aligns with statutory requirement for plate replacement fee State savings for plate production 34
35 General Issue License Plate Age 4,500,000 4,000,000 3,500,000 3,000,000 2,500,000 2,000,000 1,500,000 1,000, , Years 3 years 4 years 5 Years 6 Years 7 Years Source: Ad Hoc report Date 10/15/15 18:58:48 total registrations 23,681,716 35
36 Centralized Online Fulfillment 36
37 Centralized Online Fulfillment TAC will no longer be required to: Pay for postage and return envelope Print registration sticker Stuff the return envelope The registration revenue will continue to be deposited in the county fund and remitted with other registration fees 37
38 Centralized Online Fulfillment (cont.) Vendor Performance On Demand (Next Day Turn-Around) Financial Penalties Escrow at risk First failure in 13 months Escrow at risk Second Failure in 13 months Cash Payment Redundant Process for Print Services Optional Service Fast Forward service Automatic Address Update to Match USPS No Postage Penalties for Return Mail Ability for Self-Service Online Registration Tracking 38
39 Centralized Fulfillment Flow Customer processes renewal in IVTRS (Texas.gov) Payment processed through WorldPay TxDMV holds for funds to deposit to county accounts Registration sticker file compiled daily by TxDMV & sent electronically to Xerox Xerox prints registration stickers nightly Xerox inserts and delivers the registration stickers to USPS (USPS confirms receipt)
40 Centralized Fulfillment Flow Continued Sticker never mailed Sticker mailed not received Xerox prints registration stickers nightly Xerox inserts and mails the registration stickers Stickers damaged, missing, or no confirmation from USPS USPS confirms receipt of mail (sticker) Sticker is re-entered into nightly print file by Xerox Customer never receives sticker (returned or lost) Xerox will print, insert, and mail County issues replacement sticker
41 Customer Service Options Customer Tracking Portal Customer enters plate and last 4 of VIN No Transaction Found Payment Pending In Process Mailed Returned Default Seen during Xerox prints USPS confirms Undeliverable status hold sticker receipt of by USPS sticker Xerox confirms receipt of sticker Questions? Customer may call CRD for assistance DMV-GOTX ( )
42 Processing and Handling Fee 42
43 Title and Registration Working Group Organization Name TACA Ronnie Keister TACA Mike Sullivan Texas Transportation Association John Esparza Full Service Deputy s Bill Aleshire Texas Auto Dealers Association Karen Phillips Texas Independent Auto Dealers Association Jeff Martin Copart James Hines USAA Brian Latronico HEB Stephanie Martinez Enterprise Rental Don Schwent Harris County Sheriff Department Bill Smith Public Member Victor Vandergriff 43
44 Registration Transactions with P&H Fee Initial Registration Registration Renewal International Registration Plan (IRP) Temp Permits 1 1 The entity processing the temp permit retains the full P&H amount. 44
45 Registration Transactions Exempt from P&H Fee Replacement Registration Stickers ($2.50*) Replacement License Plate ($2.50*) Registration Transfer ($1.25*) Exempt Registration ($0.00*) Vehicle Transit Permit ($ 0.00*) Registration Correction Receipt ($0.00*) Duplicate Receipt ($2.00*) Inquiry Receipt ($2.00*) Inspection Fee Receipt ($0.00*) Exchange of License Plate (for which no registration fees are collected)(0.00*) *County Statutory Compensation 45
46 County and Deputy Compensation Overview Current Proposed % County Deputy County 2 Deputy County 2 Deputy Walk-In 64% $ 1.90 $ - $ 2.30 $ - $ 2.55 $ - Online 18% $ 2.90 $ - $ 0.25 $ - $ 0.25 $ - Mail 8% $ 2.90 $ - $ 2.30 $ - $ 2.55 $ - Limited Service 5% $ 1.90 $ 1.00 $ 1.30 $ 1.00 $ 1.55 $ 1.00 Full Service 4% $ 1.90 $ 5.00 $ 1.30 $ 5.00 $ 1.55 $ 5.00 Dealer 0% N/A N/A $ 1.30 $ 1.00 $ 1.55 $ 1.00 Inspection 0% N/A N/A $ 1.30 $ 1.00 Temporary Permits $ 1.90 $ 0.00 $ $ $ $ Rule Staff Recommendation 1 Compensation assumes discontinuance of plate replacement mailing 2 New compensation for online transactions reflects centralized online processing by TxDMV 3 The entity issuing the temporary permit retains the entire amount of the P&H fee 46
47 47 TxDMV Compensation (Recommended) % TxDMV Operations Automation Funding Printing and Mailing Vendor Tx.GOV Payment Processing Walk-In 64% $ 1.95 $ 0.50 $ 0.00 $ 0.00 Online 18% $ 0.50 $ 0.50 $ 0.50 $ 2.00 Mail 8% $ 1.95 $ 0.50 $ 0.00 $ 0.00 Limited Service 5% $ 1.95 $ 0.50 $ 0.00 $ 0.00 Full Service 4% $ 1.95 $ 0.50 $ 0.00 $ 0.00 Dealer 0% $ 1.95 $ 0.50 $ 0.00 $ 0.00 Temporary Permits $ 4.50 $ 0.50 $ 0.00 $ 0.00
48 P&H Walk-In Current 64% 1 Registration Fee $ Automation Fee $ 1.00 Total Fee $ County Compensation $ (1.90) Automation Fund $ (1.00) Staff Recommendation Registration Fee $ P&H Fee $ 5.00 Total Fee $ County Compensation $ (2.55) TxDMV Compensation 2 $ (1.95) Automation Fund $ (.50) Fund 006 Deposit $ Fund 006 Deposit $ Estimated percentage of total registration transactions (initial and renewal) 2 Funding to support county equipment is included in the TxDMV Compensation 48
49 P&H Online Current 18% 1 Registration Fee $ Automation Fee $ 1.00 Internet fee $ 2.00 Mail-In Fee $ 1.00 Total Fee $ County Compensation $ (2.90) TxOnline $ (2.00) Automation Fund $ (1.00) Fund 006 Deposit $ Staff Recommendation Registration Fee $ P&H Fee $ 5.00 Discount $ (1.25) Total Fee $ County Compensation $ (.25) TxOnline $ (2.00) TxDMV Compensation 2 $ (.50) Automation Fund $ (.50) Fulfillment Vendor $ (.50) Fund 006 Deposit $ Estimated percentage of total registration transactions (initial and renewal) 2 Funding to support county equipment is included in the TxDMV Compensation 49
50 P&H Mail-In Current 8% 1 Registration Fee $ Automation Fee $ 1.00 Staff Recommendation Registration Fee $ P&H Fee $ 5.00 Mail-In Fee $ 1.00 Total Fee $ County Compensation $ (2.90) Automation Fund $ (1.00) Total Fee $ County Compensation $ (2.55) TxDMV Compensation 2 $ (1.95) Automation Fund $ (.50) Fund 006 Deposit $ Fund 006 Deposit $ Estimated percentage of total registration transactions (initial and renewal) 2 Funding to support county equipment is included in the TxDMV Compensation 50
51 P&H Limited Service, Inspection, and Dealer Deputy Current 5% 1 Registration Fee $ Automation Fee $ 1.00 Staff Recommendation Registration Fee $ P&H Fee $ 5.00 Limited Service Fee $ 1.00 Total Fee $ County Compensation $ (1.90) Deputy Compensation $ (1.00) Automation Fund $ (1.00) Total Fee $ County Compensation $ (1.55) Deputy Compensation $ (1.00) TxDMV Compensation 2 $ (1.95) Automation Fund $ (.50) Fund 006 Deposit $ Fund 006 Deposit $ Percentage of total registration transactions (initial and renewals) processed by limited service deputy 2 Funding to support county equipment is included in the TxDMV Compensation 51
52 P&H Full Service Deputy Current 4% 1 Registration Fee $ Automation Fee $ 1.00 Full Service Deputy Fee $ 5.00 Total Fee $ County Compensation $ (1.90) Deputy Compensation $ (5.00) Automation Fund $ (1.00) Fund 006 Deposit $ Staff Recommendation Registration Fee $ P&H Fee $ 5.00 Convenience Fee $ 4.00 Total Fee $ County Compensation $ (1.55) Deputy Compensation $ (5.00) TxDMV Compensation 2 $ (1.95) Automation Fund $ (.50) Fund 006 Deposit $ Estimated percentage of total registration transactions (initial and renewal) 2 Funding to support county equipment is included in the TxDMV Compensation 52
53 P&H Rule Comments Received Legislators (6) Other Elected Officials (52) County resolutions (16) Individuals (46) Businesses and Associations (5) Full Service Deputies (11) 53
54 Performance Quality Recognition Program 54
55 Working Group Members County Name Anderson Teri Garvey Andrews Robin Harper Brazoria Ro Vin Garrett Cass Becky Fant Lubbock Ronnie Keister Matagorda Cristyn Hallmark Montgomery Tammy McRae Tom Green Becky Robles Williamson Deborah Hunt TxDMV VTR VTR VTR VTR VTR OGC Name Jeremiah Kuntz William Diggs Amber Wilson Jeanna Gordon Tammera Parr-Lamb Aline Aucoin 55
56 Performance Quality Recognition Program County participation in the program is voluntary Flexibility for meeting criteria to account for small, medium and large counties Multiple levels of recognition Minimum criteria for baseline performance Additional criteria for higher levels of recognition 56
57 Minimum Recognition Level Required Criteria Timely remits registration fee collections Timely remits motor vehicle sales tax and penalties Consistently applies statutes, rules, and policies governing motor vehicle transactions; and Maintains bonds as required by statute or administrative rules 57
58 Higher Recognition Level Required Criteria (In addition to Minimum Criteria) Performs efficiently with low error rates Processes transactions in a timely fashion Has customer feedback programs; and Has fraud, waste and abuse awareness and prevention programs Additional Criteria Implements cost-savings measures Has customer feedback metrics to measure customer satisfaction 58
59 Rule Specifics Recognition Program Due Date October 31 of application year Program Requirements Must be in office for full fiscal year to apply Evaluation Period State Fiscal Year (September 1 - August 31) Term of Recognition Term of office or one year after re-election, whichever is later. Demotion or Revocation May Reapply next full fiscal year 59
60 60 Recognition Program Rule Comments Tax Assessor Collector (14) Businesses and Associations (1)
61 Next Steps Draft the Program Manual with input from the working group Identify any reports needed to measure criteria 61
62 Deputies 62
63 Deputy Classifications Full Service Deputy Title, Registration (Initial and Renewal), Permits and other transactions Dealer Deputy Title, Registration (Initial and Renewal) Inspection Station Deputy Registration Renewal only Limited Service Deputy (Staff recommends removing) 63
64 Full Service Deputy Provisions Compensation Up to $15 title / $5 registration (initial and renewal) / $5 temp permits (must publish fees) Surety Bond Requirements No less than $100 thousand or more than $2 million Obligations Must be trained and deemed competent to perform services Contract with county and TxDMV System Utilized Registration and Title System (RTS) workstation State-issued equipment 64
65 Dealer Deputy Provisions Compensation $15 $10 title / $1 registration (initial and renewal) Surety Bond Requirements No less than $100 thousand or more than $2 $5 million Obligations Must be trained and deemed competent to perform services Other Requirements Must be licensed dealer System Utilized webdealer Dealer provides computer and printer 65
66 Limited Service Deputy Provisions Compensation $1 registration renewal Surety Bond Requirements No less than $2,500 or more than $1 million Obligations Must be trained and deemed competent to perform services System Utilized websub Business provides computer and printer 66
67 Deputy Rule Comments Legislators (10) Other Elected Officials (25) County resolutions (15) Individual letters (35) Pre-printed forms (552) Preprinted postcards (256) Signatures on petition (341) Businesses and Associations (7) Full Service Deputies (11) 67
68 Questions? 68
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