4th EGOV PhD Colloquium

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1 Information Systems University of Innsbruck A Decision Support Framework for Business Process Management Methods in Public Administrations 4th EGOV PhD Colloquium 7 th international EGOV conference 2008 within DEXA 2008 Information Systems University of Innsbruck dominik.grimm@uibk.ac.at Web: BPM ín Public Administrations The diversity of public administration processes, heterogeneity of participants as well as procedure specific, local and legal regulations allow only a restricted design of standardized processes [Klischewski&Lenk, 2002]. National concepts like DOMEA or ELAK allow a introduction of an ERM system without prior process analysis [Schaffroth, 2005; Fink&Grimm, 2007] A transmission of paper processes 1:1 to digital ones can only yield to a suboptimal result [Traunmüller&Wimmer, 2001]. In implementing ERM Systems different process criteria of multitude activities must be considered [Wolf&Krcmar, 2003]. Most of the already successfully deployed BPM methods in private industries can only be restricted applied to public administration processes [Scholl, 2005]. Practical application of BPM in the domain of public administrations has only occurred to a limited degree [Becker& Algermissen&Nichaves, 2006]. University of Innsbruck Information Systems Page 2 1

2 Importance of Process Management Preliminary Study of Electronic Records Management (ERM) Projects in Participants from Germany, Austria and Switzerland Survey 2007: Fink&Grimm Only 10 of 39 ERM-Projects (26%) use(d) BPM-Methods University of Innsbruck Information Systems Page 3 Research Problem Public administrations have still problems regarding the optimization of their processes with adequate BPM methods and tools. Research Question: How can public administrations be supported by a decision support framework for the assignment of process characteristics and for the selection of the adequate process modeling methods in respect of the implemented ERM-System? University of Innsbruck Information Systems Page 4 2

Research Problem Public administrations have still problems regarding the optimization of their processes with adequate BPM methods and tools.

3 Research Framework Reference Model Research Framework Socio-technical Criteria - HR-Management - Organizational behavior&culture - Stakeholder s benifit - Heinrich&Heinzl&Roithmayr, 2004 University of Innsbruck Information Systems Page 5 Sub-Questions Which process types are existing and what are the characteristics? What BPM methods are nowadays common (state of the art)? And which process characteristics are supported by which BPM method? What socio-technical criteria influence the implementation processes? Which criteria are relevant for the implementation of an Electronic Records Management System? How can public administrations i ti be supported by a decision i support framework to find the adequate process modeling method for their process framework (process landscape)? University of Innsbruck Information Systems Page 6 3

And which process characteristics are supported by which BPM method? What socio-technical criteria influence the implementation processes?

4 Research Method Analytic Hierarchy Process Structuring the decision problem by formulating the goal, criteria, sub-criteria and the alternatives and building up a decision tree. Evaluation and weighting of criteria and identification of relative significance ifi of the criteria. i Calculation of the score of each alternative and selection of the best one. Liberatore, 1987 University of Innsbruck Information Systems Page 7 Research Process I BPM Criteria II ERDM & Socio-te ech. Criteria III Evaluation II Criteria V Test IV Mo odel VI Finalization University of Innsbruck Information Systems Page 8 4

i Calculation of the score of each alternative and selection of the best one.

5 Research Process Phase III: Evaluation Objectives:??? Evaluation of process criteria in respect of integrity, accuracy and traceability. Weighting of process criteria. Grouping of process criteria. How to get experts? What is the best set of experts? Which method? (Workshop, Survey, ) University of Innsbruck Information Systems Page 9 Research Process Phase IV/V: Designing and Testing Objectives: Decision support framework for: 1. process evaluation and assortment 2. method selection 3. process implementation Test in respect of practicability and usefulness??? How to test? (Case Studies, Experiment, ) University of Innsbruck Information Systems Page 10 5

(Workshop, Survey, ) University of Innsbruck Information Systems Page 9 Research Process Phase IV/V: Designing and Testing Objectives: Decision support framework

6 Questions & Answers University of Innsbruck - School of Management Information Systems Universitätsstraße Innsbruck Austria University of Innsbruck Information Systems Page 11 Selected References Antirroiko, A.; Mälkiä, M.: Encyclopedia of Digital Government. Idea Group Reference, Hershey, Becker, Jörg; Algermissen, Lars; Niehaves, Björn: Process-Oriented Reorganization Projects in Electronic Government. In Khosrow-Pour, Mehdi: Encyclopedia of E- Commerce, E-Government, and Mobile Commerce. IGI Publishing, Hershey, 2006, pp Colmenares G., L. E.: A Prototype Decision Support System for ERP Evaluation in Small and Medium Enterprises. In (Koshrow-Pour, M.): Emerging Trends and Challenges in Information Technology Management. Information Resources Management Association, Idea Group Publishing, Hershey, Commission of the European Communities: eeurope An information society for all. An Action Plan to be presented in view of the Sevilla European Council. 21/22 June 2002, Executive Summary , COM(2002)263 final. Brussels: news_library/documents/eeurope2005/eeurope2005_en.pdf, Last update Fink, K.; Grimm, D.: The Use of Business Process Management during the Implementation of Electronic Records Management Systems. In Bichler, Hess, Krcmar, Lechner, Matthes, Picot Speitkamp, Wolf: Multikonferenz Wirtschaftsinformatik 2008 (MKWI08), GITO Verlag, Berlin, p Grönlund, A.: Electronic Government: Design, Applications and Management. Idea Group Publishing, Hershey, Wolf, P.; Krcmar, H.: egovernment - Bürger, Politiker und Unternehmen als Anspruchsgruppe. In (Roters, G.; Turecek, O.; Klingler, W. Eds.): Digitale Spaltung, Vistas Verlag GmbH, Berlin, 2003, pp Heinrich, L. J.; Heinzl, A.; Roithmayr, F.: Wirtschaftsinformatik-Lexikon. Oldenbourg Verlag, München, Klischewski, R.; Lenk, K.: Understanding and Modeling Flexibility in Administrative Processes. In (Traunmüller, R., Lenk, K.): Electronic Government. First International Conference, EGOV 2002, Aix-en-Provence, Springer Verlag, Berlin, Klischewski, T.; Wimmer, M.: Wissensbasiertes Prozessmanagement. E-Government und die Erneuerung des öffentlichen Sektors. Band 4. LIT-Verlag. Münster Lenk, K.; Traunmüller, R.: A framework for electronic government. In: 2000, Proceedings, DEXA, 11th International Workshop on Database and Expert Systems Applications. IEEE Computer Society Press, Los Alamitos, Liberatore. M. J.: An extension of the analytic hierarchy process for industrial R&D project selection and resource allocation. IEEE Transactions on Engineering Management. Volume 34. pp Scheer, A.-W.; Kruppke H.; Heib, R.: E-Government Prozessoptimierung in der öffentlichen Verwaltung, Springer-Verlag,. Berlin Heidelberg, Traunmüller, R.; Wimmer M.: E-Government at a Decisive Moment. Springer-Verlag, Berlin Heidelberg, Matheis, T., Daun, C.; Loos P.: Performance Measurement for E-government Scenarios. In (Koshrow-Pour, M.): Emerging Trends and Challenges in Information Technology Management. Information Resources Management Association, Idea Group Publishing, Hershey, Müllner, T.; Grimm, D.: Applications for Comprehensive E-Government. In (Antirroiko, A., Mälkiä, M.): Encyclopedia of Digital Government. Idea Group Reference, Hershey, Olbrich, S.; Simon, C.: Integration of legal constraints into business process models. In: Transforming Government: People, Porcess and Policy, Vol. 1 No. 2, Emerald Group Publisching Ltd., 2007, pp Olbrich, S.; Simon, C.: Process Modelling towards e-government Visualisation and Semantic Modelling of Legal Regulations as Executable Process Sets. The Electronic Journal of e-government. Volume 6 Issue 1, pp 43 54, available online at Scholl, H.J.: E-government-Induced Business Process Change (BPC). In International Journal of Electronic Government Research, Vol. 1, No. 2. Idea Group Publishing, Hershey, Shaw, C.; Holland, C.; Kawalek, P.; Snowdon, B.; Warboys, B.: Elements of a business process management system: theory and practice. In: Business Process Management Journal. Volume 13 No. 1, pp Emerald Group Publishing Limited Saaty, T. L.: The Analytic Hierarchy Process. RWS Publications. Pittsburgh Teltumbde, A.: A framework for evaluating ERP projects. International Journal of Production Research. Volume 38, Number 17. Taylor and Francis Ltd. pp London The National Archives: e-government Policy Framework for Electronic Records Management. A joint Public Record Office / egovernment Unit publication: Van der Aalst, W.M.P.; ter Hofstede, A.H.M.; Weske, M.: Business process management: a survey. In: Proceedings of BPM 2003, Lecture Notes. Computer Science 2678, Springer Verlag, Berlin, 2003, pp Wimmer, M.; Traunmüller, R.; Lenk, K.: Prozesse der öffentlichen Verwaltung Besonderheiten in der Gestaltung von E-Government. In Horster (Ed.): Elektronische Geschäftsprozesse Grundlagen, Sicherheitsaspekte, Realisierungen. Tagungsband zur gemeinsamen Arbeitskonferenz, Anwendungen. It Verlag (IT Security & IT Management), Höhenkirchen, 2001, S Wimmer, M.: Integrated Service Modeling for Online One-stop Government. In: EM - Electronic Market. Special issue on e-government, vol. 12(3), Part of the Taylor & Francis Group, Routledge, 2002., pp (8). University of Innsbruck Information Systems Page 12 6

A.; Mälkiä, M.: Encyclopedia of Digital Government. Idea Group Reference, Hershey, 2006.

Dimensions of Business Process Intelligence

Dimensions of Business Process Intelligence Markus Linden 1, Carsten Felden 2, and Peter Chamoni 1 1 University of Duisburg-Essen, Mercator School of Management Department of Technology and Operations