1.02 Understand effective communication

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1 1.02 Understand effective communication

2 Journal Prompt #1 How do you communicate? Do you like to talk? Are you a good listener? What makes you a good listener? Why do healthcare professionals have to have good communication skills? 1.02 Understand effective communication 2

3 Types of Communication: and Non- Communication Non Understand effective communication 3

4 Types of Communication: and Non- Spoken/Oral Communication Non Understand effective communication 4

5 Types of Communication: and Non- Written Spoken/Oral Communication Non Understand effective communication 5

6 Types of Communication: and Non- Written Spoken/Oral Tone of voice Communication Non Understand effective communication 6

7 Types of Communication: and Non- Written Spoken/Oral Tone of voice Communication Vocabulary Non Understand effective communication 7

8 Types of Communication: and Non- Written Spoken/Oral Tone of voice Gestures Communication Vocabulary Non Understand effective communication 8

9 Types of Communication: and Non- Written Spoken/Oral Tone of voice Gestures Communication Vocabulary Touch Non Understand effective communication 9

10 Types of Communication: and Non- Written Spoken/Oral Tone of voice Gestures Communication Vocabulary Touch Body Language Non Understand effective communication 10

11 Types of Communication: and Non- Written Spoken/Oral Tone of voice Gestures Touch Body Language Communication Non- Facial expressions Vocabulary 1.02 Understand effective communication 11

12 Types of Communication: and Non- Written Spoken/Oral Tone of voice Gestures Touch Body Language Communication Non- Facial expressions Eye Contact Vocabulary 1.02 Understand effective communication 12

13 The Communication Model 1.02 Understand effective communication 13

14 The Communication Model Sender 1.02 Understand effective communication 14

15 The Communication Model Sender Message 1.02 Understand effective communication 15

16 The Communication Model Sender Message Receiver 1.02 Understand effective communication 16

17 The Communication Model Sender Message Receiver Feedback 1.02 Understand effective communication 17

18 Communication Process Engagement Understanding Education Sense of Partnership 1.02 Understand effective communication 18

19 Communication Process Engagement Connection between the healthcare professional and the patient Develops partnership 1.02 Understand effective communication 19

20 Communication Process Engagement: Effective Communication Strategies Introduce yourself Allow the patient to talk without interruption 1.02 Understand effective communication 20

21 Communication Process Understanding Healthcare professional makes the patient feel accepted Healthcare professional empathizes with the patient 1.02 Understand effective communication 21

22 Communication Process Understanding: Effective Communication Strategies Allow patient to share thoughts and feelings Share anecdotes to create a bond 1.02 Understand effective communication 22

23 Communication Process Education To increase the patient s knowledge of their illness Minimizes anxiety 1.02 Understand effective communication 23

24 Communication Process Education: Effective Communication Strategies Use language the patient understands Make sure all patient s questions are addressed 1.02 Understand effective communication 24

25 Communication Process Sense of Partnership Healthcare professional and patient work together regarding their problem and treatment plan 1.02 Understand effective communication 25

26 Communication Process Sense of Partnership Effective Communication Strategies Avoid critical questioning Use active listening 1.02 Understand effective communication 26

27 Communication Process Active Listening Need good listening skills Show interest Pay attention Hear the message Do not interrupt 1.02 Understand effective communication 27

28 Communication Process Active Listening Reflection Restatement Clarification 1.02 Understand effective communication 28

29 Communication Process Active Listening Reflection Careful thought Restatement Rewording Summarizing Clarification Explaining 1.02 Understand effective communication 29

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