Best Practices For SCREENING SCHOOL VOLUNTEERS

Transcription

1 Best Practices For SCREENING SCHOOL VOLUNTEERS

2 2 OVERVIEW Balancing tight budgets and concerned parents against the need to protect students. Screening Volunteers Has Its Challenges Trends Point to More Volunteer Screening Defining Who Is a Volunteer Setting Standards for Pass/Fail Who Will Review the Results? Managing Notifications Establishing an Effective Appeals Process Screening Annually for Maximum Protection Using Visible Credentials that Expire Each Year Implementing a Self-Funded Volunteer Screening Program Best Practices Checklist

3 3 Screening Volunteers Has its Challenges While screening teachers and staff has become standard practice, screening volunteers is also fast becoming a necessity. Failing to do so puts students and school staff at risk and leaves school systems and their administrators open to liability. The reality is that the risks of not screening individuals have quickly outweighed the reasons for avoiding such screenings. The news has been littered with recent reports of negligent hiring lawsuits, violent workplace incidents, and child predators who have found ways to get closer to children. Today, most school administrators take their role of protecting the school workplace and the students they serve as a top priority. Nevertheless, school systems are complex environments, and volunteers bring unique issues with them that administrators must handle. For example, the sheer number of volunteers can make screening and tracking them a challenge from a cost and manpower perspective. Often, school systems balance complex and demanding budgets, and the cost of screening all volunteers is a difficult decision for administrators to make. They may be forced to reduce the number of screenings to only certain types of volunteers, or they may conduct less thorough screenings in order to reduce per-screen costs. After the background screen has been conducted, administrators are still faced with keeping track of who was screened and what access each person is allowed within the school system. Imagine hundreds, if not thousands of volunteers some screened and some not who are moving in and out of a decentralized workplace environment. Of course, denying a parent the opportunity to volunteer can cause conflicts for administrators and even elicit lawsuits. Parent advocacy groups often support screening but find it difficult to cope with the reality that someone they know may be screened out of volunteering. There is a lot to think about when screening volunteers, and the purpose of this paper is to help administrators think through the complexities and craft a smart, well-conceived program that maximizes screening benefits while managing the costs of doing so. Trends Point to More Volunteer Screening Despite the funding and administrative challenges, school boards and city councils are now pushing for more screening, and the progressive school administrators are often the ones advocating a broader background screening process as a part of their school safety programs. In fact, some state governments are now mandating background checks as policy. As more and more school systems announce that they plan to begin or expand their volunteer screening programs, it is clear that volunteer screening will continue to grow. Administrators who are considering this action, should be prepared for pressure and numerous questions about their system.

4 4 Deciding Who is a Volunteer Setting Standards for Pass/Fail One of the most critical aspects of developing an effective volunteer screening program is defining the volunteer. The real distinction that must be made is that of visitor vs. volunteer. Most parents would believe they have a right to visit their children while in school. This would include: Observing their children in class periodically Having lunch with their children, Attending classroom and school events These are all occasions that could be classified as visitor events, and complete background screening should not be required in most of these cases. When a parent wants to do more than visit a child, by offering to help the school in some way, that parent should then be considered a volunteer. Examples include: A room parent who comes to class weekly to help the teacher A lunchroom monitor A volunteer reader Someone who works in the library periodically A chaperone for a school field trip A coach who comes after school to work with the children Dr. Norman Ridder, Superintendant of Springfield, MO public school says of volunteers, If their presence would be consistent enough that others would become comfortable with them being in the school regularly then they should be considered a volunteer. Best Practice Guideline Create a detailed list of Visitor versus Volunteer guidelines and ensure it is communicated to staff, educators and parents. This list determines who must be screened. What does an administrator do when someone does not pass the background screening process? A parent in this situation will not be happy about the result, and each failure to pass outcome will create conflict that, in turn, will create more work for the school staff. There are things that administrators can do to make this process much easier to manage. First, develop a clear and concise policy guideline as to what past offenses will prevent a potential volunteer from passing the background screen. This should be a detailed document of offenses, and we suggest working with the school systems council and a professional background screening company to develop these guidelines. Next, communicate the guidelines to the potential volunteer prior to the background screen. Sharing this information in advance will act as a screen in itself. For example, once the screening process is in place and communicated up front, potential volunteers with serious background issues will then elect not to volunteer because they will be aware that they may not qualify.

5 5 Best Practice Guideline Develop a clear and concise policy guideline as to what past offenses will prevent a potential volunteer from passing the background screen. Communicate this to the volunteer candidate prior to the background screen application. Who Will Review the Results? Another important aspect of a successful volunteer screening system is the review of the background screening results. The decision that must be made is whether or not to have school system staff review the final reports and make the decisions as to which volunteers passed or whether to have the background screening firm review the screens and provide the results of its review to the school. The screening firm may charge an additional fee for this service, so each administrator must weigh the costs of school staff review against the cost of the screening firm s review. Of course, another consideration is whether school staff has the proper training and expertise to make policy decisions based on the background reports. Managing Notifications Notifying someone that they will not be allowed to volunteer based on their background is an important but uncomfortable part of the process. Managing this process effectively is the best way to avoid political fallout over screening decisions. Since most school systems use an outside background screening firm to conduct their background screens, we recommend the following process: Approval Notification A letter or is sent to volunteers letting them know that they have passed the background screen and are approved to volunteer within the school system. OR Pre-Adverse Letter Mailed to the Volunteer with Notice of a Potential Policy Decision A Pre-Adverse Letter is mailed to volunteers who did not pass the screen, along with a copy of the report and a copy of Consumer Rights. The volunteer is provided an opportunity to contact the background screening company directly within 10 days to dispute the report prior to a final decision being made. Dispute Resolution If the volunteer disputes the reported information, and the dispute is valid, the background screening company will update the report. Final Adverse Decision Letter If no successful dispute has occurred, a letter is mailed to the volunteer applicant after the 10-day waiting period, advising that the applicant has not met the policy guidelines and may contact the school system for a personal appeals process. This notification system allows the school system to remove itself from any issues related to the background report itself and allows the screening firm to handle the applicant s concerns prior to the time of the final decision. Establishing an Effective Appeals Process When a final decision has been made that a volunteer applicant has not passed the background screen, it is important to have an appeals process in place that provides individuals the opportunity to demonstrate

6 6 a potential special circumstance. This process should be taken seriously and should include the input of people who are experienced in conducting background screenings and evaluating criminal offenses. Dr. Ridder says he personally gets involved with appeals, It s an important part of the process and I want to know what s going on. The process should take into account real life situations and whether an individual has shown that he or she has changed or has current circumstances that would make passing the applicant plausible. In other words, the appeals process needs to be balanced between consistant application and the flexibility to allow for common sense decisions that are specific to each circumstance. Waiting for two years between background checks equals 720 days when someone could commit a crime. Dr. Ridder says, Bad people have a way of finding ways near children; schools can be magnets. Frequent Monitoring When Possible State criminal databases vary, and some may require a visit to a courthouse to find a record. Other states have more robust databases that can be accessed regularly, while still other database searches offer the opportunity to monitor volunteers on a frequent basis. Administrators need to know immediately if someone who has been charged with a crime is in their school. Therefore, administrators should speak with the school s background screening firm to find out if it is possible to monitor the school s screened volunteer population regularly. Screening Annually for Maximum Protection Schools should require that all approved volunteers notify the school system if they are charged during the course of the school year with an offense that would violate the background screening policy and volunteer screening should be an annual occurrence. Volunteers pose some of the greatest risks to school systems because administrators often have little control over them, and in many cases, long-term relationships are not established. Using Visible Credentials that Expire Each Year Screening volunteers has often been anything but an exact process. So, hundreds, maybe thousands, of volunteers come in and out of schools every day, and the complexities of keeping up with them are overwhelming. Often, school office staff are required to know who is approved for after-school programs, field trips, and other events. It s simply inefficient for staff to look someone up to see if they have passed the background screen. We believe that the most effective tool is a visual credential that volunteers are required to carry with them while working within the school system. This credential should be offered to all volunteers containing their name and expiration date. The credentials should expire at the end of the school year and should be visually changed each year. Background screening firms may be able to manage the issuing of credentials.

7 7 Implementing a Self- Funded Volunteer Screening Program Administrators are faced with the tremendous struggle of managing complex demands and budget constraints. Implementing a robust and effective volunteer screening program can be costly, especially for school systems with thousands of volunteers in their schools. Administrators often find themselves questioning the costs associated with a robust background screen on an expanded volunteer population. Instead of trying to figure out ways to cut the scope of such programs, which could put children at risk, we recommend implementing a self-funded program. In a self-funded program, the cost of the volunteer screening program is outsourced to the volunteers themselves by asking them to pay for their own screen when they submit their application. This is a reasonable request, and when positioned against the alternative of reducing the effectiveness of the screening program, it is often seen as a safer alternative. Of course, some may resist a self-funded program, suggesting that the program s expense will deter some individuals from volunteering. Dr. Ridder warns that, I have done it both ways and self funded may sound appealing, but it has its challenges as well. It has to be well thought out. Therefore, we suggest using the school s budget to offer financial assistance to potential volunteers who cannot afford the background screen. In this way, administrators can improve the safety of their schools while also effectively managing their budget.

8 8 Best Practices Checklist Create a detailed list of Visitor versus Volunteer guidelines, and ensure it is communicated to staff, educators, and parents. This list determines who must be screened. Develop a clear and concise policy guideline as to what past offenses will prevent a potential volunteer from passing the background screen. Communicate this to the potential volunteer prior to the background screen application. Set up a notification system that allows the background screening firm to handle printing and mailing of the notification letters and the initial disputes. Establish a clear appeals process and build in some flexibility to make common sense decisions. Screen annually for maximum protection. Issue visible credentials that expire every year. Make access to the school the responsibility of the volunteer to have their credentials properly displayed at all times. Consider a self-funded volunteer screening program before cutting the scope or frequency of screening.

9 9 About Background Investigation Bureau Background Investigation Bureau, Inc. (BIB) supplies employment screening services to qualified businesses and schools systems seeking workplace improvements through back ground verifications and customized hiring solutions. Founded in 1995, BIB combines fast, accurate reporting with exceptional cus tomer service and industry leading technology, helping our clients accelerate their hiring processes, reduce costs and remain FCRA compliant. BIB has an exceptional reputation servicing the educational industry including public and private schools and universities across the country. BIB serves one (1) out of every three (3) school systems in its home state and has used the experience of servicing these school systems to grow its educational business nationwide. BIB can work closely with school systems to improve their screening process and reduce their costs. School system clients use BIB to run background screens on teachers, substitutes, bus drivers, staff and volunteers. To learn more about BIB s educational industry expertise and services please contact our office at Dr. Norman Ridder Dr. Norman Ridder became Springfield Public Schools 13th superintendent on July 1, Dr. Ridder has 38 years of professional education experience. He s been a teacher, coach, principal and superintendent. In Springfield, Dr. Ridder has quickly established himself as a person very much into values and a strong advocate of life-long learning. Thank you to Dr. Norman Ridder for contributing his insights and expertise to the Best Practices for Screening School Volunteers, he was instrumental in helping Background Dr. Norman Ridder, Contributor Investigation Bureau form its volunteer screening position.