Job Skills' Agency Profile

Transcription

1 Job Skills' Agency Profile Job Skills, a non-profit, charitable community-based employment and training agency, began offering employment training in northern York Region in Today, the Agency provides Employment, Employer, Business and Newcomer Services and Programs in York Region, Bradford West Gwillimbury and Peel Region. Job Skills currently maintains locations in Keswick, Newmarket, Markham and Brampton. Over the years, Job Skills' Staff has assisted individuals (from newcomers, to youth at risk, to the older worker) seeking supports and assistance in finding employment or initiating small businesses, as well as employers looking for assistance with their labour market needs. Job Skills qualified professionals reflect the diversity of the communities they serve. Job Skills has earned a reputation for excellence that is client-centered yet results- oriented. The services and programs delivered by Job Skills are designed to meet clients' and employers specific requirements, as well as be flexible enough to respond to the needs of the community and changing employment conditions Other special initiatives, undertaken by Job Skills to build on community capacity or support a specific target group, complement the Agency s offerings. EMPLOYMENT SERVICES and PROGRAMS Job Skills Employment Services and Programs support individuals looking to enter or re-enter the job market, as well as those who are looking to develop special skills to achieve their career goals. Job Skills Employment Ontario Employment Service (EOES) Centres in Brampton, Keswick and Markham are available to all residents wanting to access community information, employment services and Employment Ontario-funded programs. Job Skills also offers individualized assistance to job seekers through the creation of an Employment Service Plan, which may include activities such as career exploration, coaching, and job development or referral to services/programs/ training. Job Skills supports the Government of Ontario s Youth Jobs Strategy by delivering specialized services for youth at-risk of diminished life outcomes, aged Through the Youth Job Connection (YJC), the Agency is connecting youth with employers and coordinating financial incentives for hiring youth, including supports to help with employment necessities. Another employment service provided by Job Skills is Smart Start, a specific employment program designed to support unemployed residents of York Region as they obtain the skills and certification necessary to compete for employment in the Food Services sector or Customer Service. A similar program, Fast Forward, supports Peel Region youth. The newest addition to the Employment Supports offered by Job Skills is the Right Fit program, allowing Persons with Disabilities to gain independence through gainful employment. EMPLOYER SUPPORTS Job Skills has experienced Staff dedicated to supporting employers faced with the challenges of hiring in today s business world. Employer Services, including workforce planning, recruitment services, facilities for job fairs, apprenticeship information, and financial supports, can be customized to meet specific hiring needs. Employer networking and specific professional development events are also organized to provide additional resources to employers.

2 NEWCOMER SERVICES and PROGRAMS Job Skills Newcomer Division recognizes the unique employment needs of newcomers/ immigrants to Canada by offering specialized programming to help them transition into the Canadian workforce. Bridge to HR is a bridging program for internationally trained individuals in the Human Resources sector. The program allows participants to fast track the achievement of the Certified Human Resources Professional (CHRP) designation as well as providing work placements, mentoring and coaching opportunities. Job Skills has also played a key role as one of five lead agencies involved in developing the Welcome Centre Immigrant Services model for York Region. The Welcome Centres offer a broad range of services and programs for immigrants and newcomers all under one roof. Job Skills manages the Welcome Centre in Markham North, one of five in York Region. Job Skills is also responsible for providing Employment Support Services and Job Search Workshops (JSW) Program at the Centres. To address the gap in services for newcomers interested in self-employment, Job Skills delivers Self- Employment Pathways for Newcomers, a mobile program in York Region, that helps this client group explore the idea of starting a business in Canada. In 2015, Agency added a Job Find Club for Internationally Trained Individuals to support newcomers who possess specific skills, but need focussed job search support to land a job. In Spring 2016, Job Skills will be launching a Practice Firm for newcomers, to gain experience in a simulated work environment. BUSINESS SERVICES For more than 18 years, Job Skills delivered a range of programs for individuals who wanted to pursue selfemployment as an option. Job Skills is committed to assisting start-up, existing and growing business ventures, supporting entrepreneurial efforts and increasing the chances of business success by offering the following fee-for-service offerings: Oneon-One Coaching; Business Concept Assessment; and Business Plan Evaluation. DevelopU In 2014, Job Skills launched a new division called DevelopU. This Division was created to provide individuals, businesses and organizations with increased learning and personal and professional development opportunities. HEAD OFFICE Davis Drive, Box 34, Newmarket, ON L3Y 2N1 Ph: / Fax: / TTY: [email protected] / Branches are located in: Brampton Keswick Markham Newmarket Find us on Social Media: Facebook.com/JobSkills1988, Twitter.com/@jobskillsorg, LinkedIn.com/company/jobskills

3 Job Skills - Reaching New Heights A Strategic Plan to Guide Job Skills through EXECUTIVE SUMMARY Job Skills Board of Directors is comprised of individuals with varied work experience, education and expertise representing the various communities we serve. The Board is committed to governing with excellence, by providing financial oversight and direction though the Agency s Strategic Plan. In May 2014, the following four Strategic Directions were determined to be the focus of the Agency s Strategic Plan for These Strategic Directions were reviewed in March 2015 by the Board and Senior Staff Members after input from middle management and staff. Adjustments were made to some of the Indicators of Success and Business Plan Strategies to reflect the new realities. Strategic Direction #1 Maintain or Exceed Funding Levels and Secure Discretionary Funding Resources Aim: A. Job Skills will achieve the following funding levels for the next three years in keeping with our core values and areas of expertise. Budget levels will be reviewed annually. B. Job Skills will ensure that unrestricted funds are available to provide the minimum contribution required to meet new funding requirements for additional/new programs and services in order to meet/respond to identified community needs, support ongoing Professional Development, Research and Development and Social Enterprise Development resourcing. The net amount will be based on an overage 25% rate of return. Strategic Direction #2 Ensuring Excellence in Service Delivery Aim: Successful outcomes and client satisfaction in all Job Skills Services and Programs. Strategic Direction #3 Employer Engagement Aim: Job Skills will develop and implement an Employer Engagement Strategy (Phase I, Phase II, Phase III) using a cross-divisional approach focusing on strategic partnerships to achieve the objectives and goals of the Organization. Strategic Direction #4 Invest in Infrastructure and Talent Development to Maximize Organizational Performance Aim: Job Skills will maximize organizational performance with a full complement of skilled, service- and goaloriented Staff and with Information Technology that keeps pace with business requirements. Strategic Direction #5 Strengthening Board Governance Aim: Job Skills has a diversified, engaged Board that provides good direction and oversight.

4 Working Together a brighter future for our community Job Skills' Annual Report for 2014 Report from the Chair of the Board of Directors and the Executive Director Last year, our closing remarks were As we look forward, we realize there are many challenges ahead from adapting to new funding requirements to continuing to meet the ever-changing needs of Employers and the labour market. However, we are confident that Job Skills will still have the opportunity to turn a life around and have a positive impact on those who seek our help; that we will continue working to get our communities working. That s exactly what we focused on in We continued to seek out opportunities to address those most in need and turn lives around, one at a time. We secured funding to deliver a wide range of programming to meet the needs of our various target groups. Job Skills was also successful in securing funding to meet the specialized needs of other groups by delivering the Ontario Self-Employment Programs for Persons with Disabilities, as well as a new program for youth at-risk through YRCompany. In 2014, our three Divisions outreached to more than 20,000 individuals across our nine sites in the GTA. Job Skills success continued to be closely linked with the partnerships we have nurtured with Employers in our local communities. The process of connecting needed to be formalized and became one of Job Skills Strategic Directions using an integrated, cross-divisional approach involving all programs. We focused on creating a winwin situation with our existing database of Employer Partners, while encouraging new relationships. We continued to support Employers to recruit, hire and train qualified job seekers to meet their labour market needs. In turn, Employers reciprocated by hiring our clients, offering work experience placements, mentoring, providing knowledge and expertise for the job seekers in various sectors, serving on Program Advisory Committees and taking on guest speakers roles for many of our Programs. The introduction of the Canada-Ontario Job Grant (COJG) and the Youth Employment Fund (YEF) program by the provincial government, provided us with an opportunity to continue our work to support Employers, while acting as a link between them and our job seekers to fill available positions. The launch of the Express Entry program will allow Canada to actively recruit, assess and select skilled immigrants under several federal economic immigration programs. For this new Program to succeed, a joint effort between Employers and service providers like us is required. Immigrants will be accepted because they will be a match between the skills and positions needed by Employers and the expertise that skilled immigrants bring to Canada. However, we must remember that there are many other vital contributions that immigrants and their families bring. It is imperative that we work hand in hand with Employers to ensure that the transition for the immigrant and the family is successful. There are additional supports and training required. By working with Employers we can provide information, referrals and support to help individuals reach their full potential in their new home. We are fortunate to be part of a sector where clients come first and we join together to create solutions and innovative ways to address our community needs. Success for Job Skills is measured by the success stories our clients share when they find employment or start their own businesses, and the success Employers achieve by recruiting and hiring the right person through us. Examples of these stories can be found in this report.

5 As always, we extend our sincere gratitude to the Executive Director, the Senior Management Team and the compassionate, knowledgeable and committed staff. Thank you to the Board Executive and the entire Board for their on-going dedication and support. Job Skills diverse Board brings different skills, opinions, experiences and styles to the table, while ensuring we remain focused, united and strategic in the development and execution of our long-term goals and objectives. And thanks to many of our volunteers who gave their time and experience. In 2014, Job Skills expanded our student placement opportunities by including high school co-op students for the first time. This provided Job Skills with additional high energy, talented students, who wanted to learn about our work and gain exposure to our sector. Their experience will assist them as they plan for their future careers. We would like to acknowledge all our funders and donors who have invested in Job Skills Programs and Services and in return expect service excellence, outcomes and community impact. We work hard to deliver on all fronts. Many thanks to our community partners and the umbrella organizations that support our efforts through advocacy and membership services. As we look ahead to 2015, we are anticipating that we will be faced with unprecedented financial pressures. Nonetheless; investing in the future of our communities remains our goal. Healthy communities need employment opportunities, businesses and community infrastructure. Job Skills is committed to working together to be part of a brighter future for our community. Wayne Thiessen, Board Chair and Nella Iasci, Executive Director Our Mission Job Skills is a non-profit organization dedicated to enhancing people s capacity to participate in the labour market, thereby contributing to the economic and social viability of our community. About Job Skills Job Skills, a non-profit, community-based employment and training agency, began offering employment training in northern York Region in Today, the Agency provides Employment, Employer, Business and Newcomer Services and Programs in York Region, Bradford West Gwillimbury, Dufferin, Halton, Peel and Toronto. Job Skills currently maintains locations in Keswick, Newmarket, Markham, Brampton, Mississauga and North York. Over the years, Job Skills has earned a reputation for being able to develop special initiatives to meet the needs of specific target groups. Job Skills has established a strong community presence and continuously works to strengthen its relationships with employers/corporate partners, employment service providers, social service agencies, the business community, educational institutions, municipalities and all levels of government. These relationships make it possible for individuals to achieve their employment goals. Expanding partnerships will allow the Agency to assist even more individuals. Job Skills Programs and Services are funded by the Government of Canada, the Ontario Government, municipal governments and the United Way of York Region. Funds are also generated through special initiatives, fee-forservice activities, sponsorships and donations.

6 VISION We will develop a continuum of services to support individuals facing employment transitions as they progress towards self-reliance. Our services will span the employment development spectrum including social, workplace and labour market information, action planning, job-specific skills, employability skills, job maintenance, and self-employment assistance. Our services will build on the assets of the community and will promote community well-being. We will offer services at various levels of intensity and match clients to the level they require. We will be the service provider of choice for individuals, employers and the community. We will be at the forefront of human resource development, seeking out and taking on new initiatives that extend our expertise. We will have a diversity of funding sources, including federal, provincial and municipal governments, employers, non-governmental organizations, and individual fee payers. We will utilize the latest technologies and flexible workplace practices where they contribute to excellence in service delivery to clients and / or excellence in administrative functions. We imagine a day when there will be universal access to all labour adjustment services Employment Results Job Skills reaches more than 20,000 individuals annually through outreach/referral services and programming in three Divisions: Employment Services & Programs 3,500 individuals; Newcomer Services & Programs 1,600 individuals; and Business Services & Programs 400 individuals. Client Catchment Area Job Skills has offices located in Georgina, Newmarket, Markham, Brampton, Mississauga and Toronto, serving clients from Dufferin, Halton, Peel, York and Toronto. CLIENT SUCCESS: Annemieke M. I was unemployed and my E.I. had run out when I realized I needed help to update my skills and see what was out there. Connecting with Job Skills brought me to interesting sessions and connected me with other people who were facing similar 'age discrimination'. I received valuable information and created a resume that didn't 'date' me. Since my Health Care Aide certification was no longer valid, I decided to go to school to update my skills to become a Personal Support Worker. I'm now enrolled in the Dr. Bette Stephenson Adult Learning Centre PSW course, and will graduate in February next year. Employment Ontario Employment Services Client Employment Services and Programs Job Skills is committed to assisting all job seekers to find employment, or improve their skills and opportunities through further training or education. Connecting individuals to meaningful employment to reach their employment goals, achieve personal and professional success and meet their financial obligations, ultimately helps our communities grow and prosper.

7 At Job Skills three Employment Ontario Employment Service (EOES) Centres, job seekers of all ages can find the supports and resources to search for work on their own. Individualized assistance is also provided to those who need help with the creation of an Employment Service Plan. This plan may include activities such as career exploration, coaching and job development, or referral to other government-funded programs. The Smart Start program is a specialized program designed to support York Region residents seeking employment in the Food or Customer Service Sectors. I absolutely feel I am on the right track now. The three weeks have not just equipped me for the job search, but also personally and socially. Before the Smart Start program, I was scattered in my approach and very discouraged. This has boosted my confidence and then I received a job offer at the end! Smart Start works!! Top 5 Sectors Where Job Skills Clients are Finding Employment 1. Sales & Service 2. Business Finance & Administration 3. Trades/Transport/Equipment Operators 4. Management 5. Natural & Applied Sciences Assisted Clients in 2014 at Job Skills Employment Service Centres: Markham (1,104/46%), Keswick (878/37%), Brampton (415/17%). CLIENT SUCCESS: Dwayne Mailman While on unemployment, I was assigned to a case manager at Job Skills. She introduced me to the idea of working for myself and gave me the recommendation required to submit to the Ontario Self-Employment Benefit (OSEB) program. My business venture is simply: delivering educational workshops that focus on the use of improvisation to unlock creativity and build more resilient and resourceful people all across the GTA. I owe all the credit for my business plan to the wonderful and supportive people at OSEB that saw the same potential in my business that I did. In only 10 weeks (with a lot of coffee!), I was able to take my idea and create a business plan that I still use today. With the guidance of my business coach and the use of Targeted Marketing I was able to identify my clients and, with the use of surveys, give them a voice. Ontario Self- Employment Benefit program Alumnus, Director of Education and Entertainment, Owner of FocusUP Creativity Business Services and Programs Canada s small businesses are engines for job creation that boost economic growth representing 48% of the total labour force in the private sector and contributing approximately 30% to Canada s GDP. (Canada s Economic Action Plan, 2014). With the foundation of strong business essentials programming, as well as one-onone coaching support, Job Skills assisted 246 individuals in 2014 to pursue their entrepreneurial dreams, and start their own businesses. The Ontario Self-Employment Benefit (OSEB) program offers workshops, coaching, and mentoring, to eligible participants providing them with the support they need to turn their business idea into a profitable venture. To support those who want to create employment opportunities to support their own specific needs, Job Skills offers the Self-Employment Program for Persons with Disabilities (SEPWD). The Youth Entrepreneurship Program (YEP) and YRCompany give youth at risk looking to create their own jobs the supports, coaching and mentoring they need to be successful through two specialized programs.

8 32% of OSEB businesses have hired at least one full-time employee; 68% have hired a part-time or contracted employee. With the help of YEP and YRCompany, 44 youth launched businesses in a wide range of fields in the service sector including event planning, landscaping, online magazine, music production, renovations, farm services and social media marketing. CLIENT SUCCESS: Nadira Norris-Charles I had been struggling to obtain a full time career in the school setting, but after 2 ½ years, I decided that I needed to take a different route in my life and find a career that works for my daughter and I to start a magazine for the deaf and hard of hearing individuals. The YRCompany Program has helped me so much; I ve developed a successful business using the resources learned and by creating a business plan. Key components included time management and realistic, accurate income analysis. I had the opportunity and privilege to hear other peoples inspiring success stories a great learning experience. Job Skills helped me to make my dream a reality. I have never felt so excited, enthusiastic or energized to work before. I have found my passion! YRCompany Alumnus, Publisher and Owner of D.E.A.F. MAGAZINE Newcomer Services and Programs In addition to dealing with cultural and language differences, many newcomers struggle with employment issues as they transition into the Canadian workforce. They seek work that matches their skill levels and credentials, is personally and professionally rewarding, and also financially viable. Many have unique challenges adapting to the Canadian workplace culture. Job Skills has various programs designed to help newcomers deal with their specific employment requirements. Job Skills has played a key role as one of five lead agencies involved in developing the Welcome Centre Immigrant Services model for York Region. The Welcome Centres offer a broad range of core services and programs for immigrants and newcomers under one roof. Job Skills manages the Welcome Centre in Markham North, one of five in York Region, and is also responsible for providing Employment Support Services at all of the Centres and the Job Search Workshops Program at three of the Centres. Bridge to HR is a bridging program for internationally trained individuals in the Human Resources sector that allows participants to fast track the achievement of the Certified Human Resources Professional (CHRP) designation. Work placements, mentoring and coaching opportunities are also provided. To address the gap in services specifically designed for newcomers interested in self-employment, Job Skills delivers Self-Employment Pathways for Newcomers (SEPN), a mobile program that helps this client group explore the idea of starting a business in Canada. CLIENT SUCCESS: Craig R. Your willingness to help, your patience, your honest feedback and your encouragement, all of that helps me and other Bridge to HR Program graduates land jobs in this new Canadian labour market; you should be proud of yourselves and your job! People should help each other and you and your program demonstrates this best! Bridge to HR Program Client EMPLOYER SERVICES Employers and Job Skills are working together to achieve a common goal ensuring the long-term growth of our business community while supporting job seekers to find meaningful employment. Job Skills is dedicated to supporting employers faced with the challenges of hiring in today s business world. From small, to medium, to large employers, Job Skills customizes Employer Services to meet specific hiring

9 needs, including: workforce planning, recruitment services, facilities for job fairs, apprenticeship information, and financial supports. In 2014, Job Skills worked with more than 700 Employers. Job Skills also presents training and development opportunities through an Employer Training and Development Series. Topics are pertinent to employers looking to enhance their own expertise in areas such as law essentials, labour market information, marketing/social media, and cultural diversity. Additionally, the Series offers opportunities for employers and their staff to network and learn. Employers also collaborate with Job Skills in other ways. Many clients, particularly Internationally Trained Individuals, benefit from mentoring and placement opportunities with employers who can offer valuable career and job search advice while also providing a real sense of the Canadian workplace and employer expectations. Employers also invest their time by volunteering as guest speakers, or workshop presenters for many of Job Skills programs. Sector-specific knowledge and expertise is provided through representation on Advisory Committees, where Employers offer expertise on sector trends, input on curriculum development and feedback on program development and design. Cash and in-kind donations and program sponsorship from employers also contribute to the Agency s work in delivering services to those most in need. CLIENT SUCCESS: Rescue 7 Inc. The talent Job Skills forwarded to us for interviews was surprisingly outstanding. We have used third party sources in the past but found it to be a very good experience with Job Skills. We certainly look forward to continuing the relationship for a long time. We are constantly looking for ways to stay ahead of our competitors and provide added value for our clients. I believe Job Skills instills the same qualities with their team and that is why it is a pleasure to be associated with them. John Collie, Owner, Guest Speaker, Employer Services Recipient Recognition and Acknowledgements Job Skills acknowledges the dedication and commitment of all Staff. By sharing knowledge, experience and compassion, they are instrumental in assisting thousands of clients to reach their employment goals. They impact the lives of every single person they assist. During the 2014 calendar year, the following Staff achieved these milestones: 5 Years of Service Olga Fernandez Elizabeth Gakovska-Vasik Sonja Johnson 10 Years of Service Cathy Ginsberg 15 Years of Service Linda Brown

10 Volunteers Job Skills appreciates the Volunteers who have provided invaluable input and energy, especially Job Skills Board of Directors, who bring diverse expertise and work experience to the Agency, along with their commitment to quality service standards and the Agency s Mission. Board of Directors June May 2014 Wayne Thiessen, Chairperson Sonya Goldman, Vice-Chair Peter Wiesner, Secretary-Treasurer Feria Bacchus, Director Lori Dalton, Director Matthew Ma, Director Malency Wainwright, Director Mary Lou Armour, Past Chairperson June May 2015 Wayne Thiessen, Chairperson Sonya Goldman1, Vice-Chair Malency Wainwright, Secretary-Treasurer Lisa Alfieri-Sladen, Director Feria Bacchus2, Director David Bell, Director Lori Dalton, Director Elias Lyberogiannis, Director Matthew Ma, Director Carmen Polog, Director Mikayla Wicks, Director Helen Wright, Director Mary Lou Armour, Past Chairperson 1Granted Leave of Absence - Sept Resigned - Nov. 2014

11 Community Partners Job Skills recognizes the contributions and thanks all of our Community Partners, for the opportunity to work together to build stronger communities, including: Welcome Centre Immigrant Services York Region Partners: COSTI Immigrant Services Catholic Community Services of York Region Centre for Immigrant and Community Services Social Enterprise for Canada York Region Local Immigration Partnership Council York Catholic District School Board Senior Enrichment Program Centre for Education and Training York Region Community and Health Services Department and Human Services Planning Board Community Living of York South Seneca College Scarborough Social Housing City of Markham Employment Ontario Service Providers Workforce Planning Board of York Region & Bradford West Gwillimbury Umbrella Organizations We would also like to recognize the collaboration and support of various groups including: ONESTEP (Ontario Network of Employment Skills Training Projects) First Work OCASI (Ontario Council of Agencies Serving Immigrants) CASIP (Consortium of Agencies Serving Internationally-trained Persons) Human Resources Professionals Association Chambers of Commerce Boards of Trade Service Delivery Networks in our specific catchment areas, supporting Employment Service Providers in York Region, Toronto, and Peel, Halton and Dufferin Regions

12 Funders Job Skills would like to acknowledge the funding and support from: Government of Canada: Service Canada Citizenship and Immigration Canada Government of Ontario: Ministry of Citizenship and Immigration Ministry of Economic Development, Employment and Infrastructure Ministry of Training, Colleges and Universities Regional Municipality of York United Way of York Region.. and our generous sponsors and donors.

13 Agency Profile Over the years, Job Skills has earned a reputation for being able to develop special initiatives to meet the needs of specific target groups. Job Skills has established a strong community presence and continuously works to strengthen its relationships with Employment Service providers, social service agencies, the business community, educational institutions, municipalities and all levels of government. These relationships make it possible for individuals and employers to achieve their employment goals. The Agency also has proven expertise in developing effective and creative marketing strategies, and marketing material for several region-wide programs and services. Job Skills Programs and Services are provided at no cost to unemployed individuals and are funded by the Government of Canada, the Ontario Government, municipal governments and the United Way of York Region. Funds are also generated through special initiatives. Job Skills, a non-profit, community-based employment and training agency, began offering employment training in northern York Region in Today, the Agency provides Employment, Employer, Business and Newcomer Services and Programs in York Region, Bradford West Gwillimbury, Dufferin, Halton, Peel and Toronto. Job Skills currently maintains locations in Keswick, Newmarket, Markham, Brampton, Mississauga and North York. Over the years, Job Skills' Staff has assisted individuals (from newcomers, to youth at risk, to the older worker) seeking supports and assistance in finding employment or initiating small businesses, as well as employers looking for assistance with their labour market needs. Job Skills qualified professionals reflect the diversity of the communities they serve. Job Skills has earned a reputation for excellence that is client-centered yet resultsoriented. The services and programs delivered by Job Skills are designed to meet clients' and e m p l o y e r s s p e c i fi c requirements, as well as be flexible enough to respond to the needs of the community and changing employment conditions Other special initiatives, undertaken by Job Skills to build on community capacity or support a specific target group, complement the Agency s offerings. EMPLOYMENT SERVICES and PROGRAMS Job Skills Employment Services and Programs support individuals looking to enter or re-enter the job market, as well as those who are looking to develop special skills to achieve their career goals. Job Skills Employment Ontario Employment Service (EOES) Centres in Brampton, Keswick and Markham are available to all residents wanting to access community information, employment services and Employment Ontario-funded programs. Job Skills also offers individualized assistance to job seekers through the creation of an Employment Service Plan, which may include activities such as career exploration, coaching, and job development or referral to services/programs/ training. Job Skills supports the Government of Ontario s Youth Jobs Strategy by delivering specialized services for youth at-risk of diminshed life outcomes, aged Through the Youth Job Connection (YJC), the Agency is connecting youth with employers and coordinating financial incentives for hiring youth, including supports to help with employment necessities. Another employment service provided by Job Skills is Smart Start, a specific employment program designed to support unemployed residents of York Region as they obtain the skills and certification necessary to compete for employment in the F o o d S e r v i c e s s e c t o r o r Customer Service. A similar p r o g r a m, F a s t F o r w a r d, supports Peel Region youth. The n e w e s t a d d i ti o n t o t h e Employment Supports offered by Job Skills is the Right Fit program, allowing Persons with Disabilities to gain independence through gainful employment. EMPLOYER SUPPORTS Job Skills has experienced Staff dedicated to supporting employers faced with the challenges of hiring in today s business world. Employer Services, including workforce planning, recruitment services, facilities for job fairs, apprenticeship information, and financial supports, can be customized to meet specific hiring needs. Employer networking and specific professional development events are also organized to provide additional resources to employers. Job Skills has helped us in providing manpower in our various departments, including dispatch, safety and accounts. Timely recruitment of manpower was of immense help in running our operations. We take this opportunity to thank their staff who are very cordial, sincere and helpful. Harjeet S. Sodhi, Controller Canamex Group

14 Job Skills - Reaching New Heights A Strategic Plan to Guide Job Skills through EXECUTIVE SUMMARY Job Skills Board of Directors is comprised of individuals with varied work experience, education and expertise representing the various communities we serve. The Board is committed to governing with excellence, by providing financial oversight and direction though the Agency s Strategic Plan. In May 2014, the following four Strategic Directions were determined to be the focus of the Agency s Strategic Plan for These Strategic Directions were reviewed in March 2015 by the Board and Senior Staff Members after input from middle management and staff. Adjustments were made to some of the Indicators of Success and Business Plan Strategies to reflect the new realities. Strategic Direction #1 Maintain or Exceed Funding Levels and Secure Discretionary Funding Resources Aim: A. Job Skills will achieve the following funding levels for the next three years in keeping with our core values and areas of expertise. Budget levels will be reviewed annually. B. Job Skills will ensure that unrestricted funds are available to provide the minimum contribution required to meet new funding requirements for additional/new programs and services in order to meet/respond to identified community needs, support ongoing Professional Development, Research and Development and Social Enterprise Development resourcing. The net amount will be based on an overage 25% rate of return. Strategic Direction #2 Ensuring Excellence in Service Delivery Aim: Successful outcomes and client satisfaction in all Job Skills Services and Programs. Strategic Direction #3 Employer Engagement Aim: Job Skills will develop and implement an Employer Engagement Strategy (Phase I, Phase II, Phase III) using a cross-divisional approach focusing on strategic partnerships to achieve the objectives and goals of the Organization. Strategic Direction #4 Invest in Infrastructure and Talent Development to Maximize Organizational Performance Aim: Job Skills will maximize organizational performance with a full complement of skilled, service- and goaloriented Staff and with Information Technology that keeps pace with business requirements. Strategic Direction #5 Strengthening Board Governance Aim: Job Skills has a diversified, engaged Board that provides good direction and oversight.

15 Working Together a brighter future for our community Job Skills' Annual Report for 2014 Report from the Chair of the Board of Directors and the Executive Director Last year, our closing remarks were As we look forward, we realize there are many challenges ahead from adapting to new funding requirements to continuing to meet the ever-changing needs of Employers and the labour market. However, we are confident that Job Skills will still have the opportunity to turn a life around and have a positive impact on those who seek our help; that we will continue working to get our communities working. That s exactly what we focused on in We continued to seek out opportunities to address those most in need and turn lives around, one at a time. We secured funding to deliver a wide range of programming to meet the needs of our various target groups. Job Skills was also successful in securing funding to meet the specialized needs of other groups by delivering the Ontario Self-Employment Programs for Persons with Disabilities, as well as a new program for youth at-risk through YRCompany. In 2014, our three Divisions outreached to more than 20,000 individuals across our nine sites in the GTA. Job Skills success continued to be closely linked with the partnerships we have nurtured with Employers in our local communities. The process of connecting needed to be formalized and became one of Job Skills Strategic Directions using an integrated, cross-divisional approach involving all programs. We focused on creating a winwin situation with our existing database of Employer Partners, while encouraging new relationships. We continued to support Employers to recruit, hire and train qualified job seekers to meet their labour market needs. In turn, Employers reciprocated by hiring our clients, offering work experience placements, mentoring, providing knowledge and expertise for the job seekers in various sectors, serving on Program Advisory Committees and taking on guest speakers roles for many of our Programs. The introduction of the Canada-Ontario Job Grant (COJG) and the Youth Employment Fund (YEF) program by the provincial government, provided us with an opportunity to continue our work to support Employers, while acting as a link between them and our job seekers to fill available positions. The launch of the Express Entry program will allow Canada to actively recruit, assess and select skilled immigrants under several federal economic immigration programs. For this new Program to succeed, a joint effort between Employers and service providers like us is required. Immigrants will be accepted because they will be a match between the skills and positions needed by Employers and the expertise that skilled immigrants bring to Canada. However, we must remember that there are many other vital contributions that immigrants and their families bring. It is imperative that we work hand in hand with Employers to ensure that the transition for the immigrant and the family is successful. There are additional supports and training required. By working with Employers we can provide information, referrals and support to help individuals reach their full potential in their new home. We are fortunate to be part of a sector where clients come first and we join together to create solutions and innovative ways to address our community needs. Success for Job Skills is measured by the success stories our clients share when they find employment or start their own businesses, and the success Employers achieve by recruiting and hiring the right person through us. Examples of these stories can be found in this report.

16 As always, we extend our sincere gratitude to the Executive Director, the Senior Management Team and the compassionate, knowledgeable and committed staff. Thank you to the Board Executive and the entire Board for their on-going dedication and support. Job Skills diverse Board brings different skills, opinions, experiences and styles to the table, while ensuring we remain focused, united and strategic in the development and execution of our long-term goals and objectives. And thanks to many of our volunteers who gave their time and experience. In 2014, Job Skills expanded our student placement opportunities by including high school co-op students for the first time. This provided Job Skills with additional high energy, talented students, who wanted to learn about our work and gain exposure to our sector. Their experience will assist them as they plan for their future careers. We would like to acknowledge all our funders and donors who have invested in Job Skills Programs and Services and in return expect service excellence, outcomes and community impact. We work hard to deliver on all fronts. Many thanks to our community partners and the umbrella organizations that support our efforts through advocacy and membership services. As we look ahead to 2015, we are anticipating that we will be faced with unprecedented financial pressures. Nonetheless; investing in the future of our communities remains our goal. Healthy communities need employment opportunities, businesses and community infrastructure. Job Skills is committed to working together to be part of a brighter future for our community. Wayne Thiessen, Board Chair and Nella Iasci, Executive Director Our Mission Job Skills is a non-profit organization dedicated to enhancing people s capacity to participate in the labour market, thereby contributing to the economic and social viability of our community. About Job Skills Job Skills, a non-profit, community-based employment and training agency, began offering employment training in northern York Region in Today, the Agency provides Employment, Employer, Business and Newcomer Services and Programs in York Region, Bradford West Gwillimbury, Dufferin, Halton, Peel and Toronto. Job Skills currently maintains locations in Keswick, Newmarket, Markham, Brampton, Mississauga and North York. Over the years, Job Skills has earned a reputation for being able to develop special initiatives to meet the needs of specific target groups. Job Skills has established a strong community presence and continuously works to strengthen its relationships with employers/corporate partners, employment service providers, social service agencies, the business community, educational institutions, municipalities and all levels of government. These relationships make it possible for individuals to achieve their employment goals. Expanding partnerships will allow the Agency to assist even more individuals. Job Skills Programs and Services are funded by the Government of Canada, the Ontario Government, municipal governments and the United Way of York Region. Funds are also generated through special initiatives, fee-forservice activities, sponsorships and donations.

17 VISION We will develop a continuum of services to support individuals facing employment transitions as they progress towards self-reliance. Our services will span the employment development spectrum including social, workplace and labour market information, action planning, job-specific skills, employability skills, job maintenance, and self-employment assistance. Our services will build on the assets of the community and will promote community well-being. We will offer services at various levels of intensity and match clients to the level they require. We will be the service provider of choice for individuals, employers and the community. We will be at the forefront of human resource development, seeking out and taking on new initiatives that extend our expertise. We will have a diversity of funding sources, including federal, provincial and municipal governments, employers, non-governmental organizations, and individual fee payers. We will utilize the latest technologies and flexible workplace practices where they contribute to excellence in service delivery to clients and / or excellence in administrative functions. We imagine a day when there will be universal access to all labour adjustment services Employment Results Job Skills reaches more than 20,000 individuals annually through outreach/referral services and programming in three Divisions: Employment Services & Programs 3,500 individuals; Newcomer Services & Programs 1,600 individuals; and Business Services & Programs 400 individuals. Client Catchment Area Job Skills has offices located in Georgina, Newmarket, Markham, Brampton, Mississauga and Toronto, serving clients from Dufferin, Halton, Peel, York and Toronto. CLIENT SUCCESS: Annemieke M. I was unemployed and my E.I. had run out when I realized I needed help to update my skills and see what was out there. Connecting with Job Skills brought me to interesting sessions and connected me with other people who were facing similar 'age discrimination'. I received valuable information and created a resume that didn't 'date' me. Since my Health Care Aide certification was no longer valid, I decided to go to school to update my skills to become a Personal Support Worker. I'm now enrolled in the Dr. Bette Stephenson Adult Learning Centre PSW course, and will graduate in February next year. Employment Ontario Employment Services Client Employment Services and Programs Job Skills is committed to assisting all job seekers to find employment, or improve their skills and opportunities through further training or education. Connecting individuals to meaningful employment to reach their employment goals, achieve personal and professional success and meet their financial obligations, ultimately helps our communities grow and prosper.

18 At Job Skills three Employment Ontario Employment Service (EOES) Centres, job seekers of all ages can find the supports and resources to search for work on their own. Individualized assistance is also provided to those who need help with the creation of an Employment Service Plan. This plan may include activities such as career exploration, coaching and job development, or referral to other government-funded programs. The Smart Start program is a specialized program designed to support York Region residents seeking employment in the Food or Customer Service Sectors. I absolutely feel I am on the right track now. The three weeks have not just equipped me for the job search, but also personally and socially. Before the Smart Start program, I was scattered in my approach and very discouraged. This has boosted my confidence and then I received a job offer at the end! Smart Start works!! Top 5 Sectors Where Job Skills Clients are Finding Employment 1. Sales & Service 2. Business Finance & Administration 3. Trades/Transport/Equipment Operators 4. Management 5. Natural & Applied Sciences Assisted Clients in 2014 at Job Skills Employment Service Centres: Markham (1,104/46%), Keswick (878/37%), Brampton (415/17%). CLIENT SUCCESS: Dwayne Mailman While on unemployment, I was assigned to a case manager at Job Skills. She introduced me to the idea of working for myself and gave me the recommendation required to submit to the Ontario Self-Employment Benefit (OSEB) program. My business venture is simply: delivering educational workshops that focus on the use of improvisation to unlock creativity and build more resilient and resourceful people all across the GTA. I owe all the credit for my business plan to the wonderful and supportive people at OSEB that saw the same potential in my business that I did. In only 10 weeks (with a lot of coffee!), I was able to take my idea and create a business plan that I still use today. With the guidance of my business coach and the use of Targeted Marketing I was able to identify my clients and, with the use of surveys, give them a voice. Ontario Self- Employment Benefit program Alumnus, Director of Education and Entertainment, Owner of FocusUP Creativity Business Services and Programs Canada s small businesses are engines for job creation that boost economic growth representing 48% of the total labour force in the private sector and contributing approximately 30% to Canada s GDP. (Canada s Economic Action Plan, 2014). With the foundation of strong business essentials programming, as well as one-onone coaching support, Job Skills assisted 246 individuals in 2014 to pursue their entrepreneurial dreams, and start their own businesses. The Ontario Self-Employment Benefit (OSEB) program offers workshops, coaching, and mentoring, to eligible participants providing them with the support they need to turn their business idea into a profitable venture. To support those who want to create employment opportunities to support their own specific needs, Job Skills offers the Self-Employment Program for Persons with Disabilities (SEPWD). The Youth Entrepreneurship Program (YEP) and YRCompany give youth at risk looking to create their own jobs the supports, coaching and mentoring they need to be successful through two specialized programs.

19 32% of OSEB businesses have hired at least one full-time employee; 68% have hired a part-time or contracted employee. With the help of YEP and YRCompany, 44 youth launched businesses in a wide range of fields in the service sector including event planning, landscaping, online magazine, music production, renovations, farm services and social media marketing. CLIENT SUCCESS: Nadira Norris-Charles I had been struggling to obtain a full time career in the school setting, but after 2 ½ years, I decided that I needed to take a different route in my life and find a career that works for my daughter and I to start a magazine for the deaf and hard of hearing individuals. The YRCompany Program has helped me so much; I ve developed a successful business using the resources learned and by creating a business plan. Key components included time management and realistic, accurate income analysis. I had the opportunity and privilege to hear other peoples inspiring success stories a great learning experience. Job Skills helped me to make my dream a reality. I have never felt so excited, enthusiastic or energized to work before. I have found my passion! YRCompany Alumnus, Publisher and Owner of D.E.A.F. MAGAZINE Newcomer Services and Programs In addition to dealing with cultural and language differences, many newcomers struggle with employment issues as they transition into the Canadian workforce. They seek work that matches their skill levels and credentials, is personally and professionally rewarding, and also financially viable. Many have unique challenges adapting to the Canadian workplace culture. Job Skills has various programs designed to help newcomers deal with their specific employment requirements. Job Skills has played a key role as one of five lead agencies involved in developing the Welcome Centre Immigrant Services model for York Region. The Welcome Centres offer a broad range of core services and programs for immigrants and newcomers under one roof. Job Skills manages the Welcome Centre in Markham North, one of five in York Region, and is also responsible for providing Employment Support Services at all of the Centres and the Job Search Workshops Program at three of the Centres. Bridge to HR is a bridging program for internationally trained individuals in the Human Resources sector that allows participants to fast track the achievement of the Certified Human Resources Professional (CHRP) designation. Work placements, mentoring and coaching opportunities are also provided. To address the gap in services specifically designed for newcomers interested in self-employment, Job Skills delivers Self-Employment Pathways for Newcomers (SEPN), a mobile program that helps this client group explore the idea of starting a business in Canada. CLIENT SUCCESS: Craig R. Your willingness to help, your patience, your honest feedback and your encouragement, all of that helps me and other Bridge to HR Program graduates land jobs in this new Canadian labour market; you should be proud of yourselves and your job! People should help each other and you and your program demonstrates this best! Bridge to HR Program Client EMPLOYER SERVICES Employers and Job Skills are working together to achieve a common goal ensuring the long-term growth of our business community while supporting job seekers to find meaningful employment. Job Skills is dedicated to supporting employers faced with the challenges of hiring in today s business world. From small, to medium, to large employers, Job Skills customizes Employer Services to meet specific hiring

20 needs, including: workforce planning, recruitment services, facilities for job fairs, apprenticeship information, and financial supports. In 2014, Job Skills worked with more than 700 Employers. Job Skills also presents training and development opportunities through an Employer Training and Development Series. Topics are pertinent to employers looking to enhance their own expertise in areas such as law essentials, labour market information, marketing/social media, and cultural diversity. Additionally, the Series offers opportunities for employers and their staff to network and learn. Employers also collaborate with Job Skills in other ways. Many clients, particularly Internationally Trained Individuals, benefit from mentoring and placement opportunities with employers who can offer valuable career and job search advice while also providing a real sense of the Canadian workplace and employer expectations. Employers also invest their time by volunteering as guest speakers, or workshop presenters for many of Job Skills programs. Sector-specific knowledge and expertise is provided through representation on Advisory Committees, where Employers offer expertise on sector trends, input on curriculum development and feedback on program development and design. Cash and in-kind donations and program sponsorship from employers also contribute to the Agency s work in delivering services to those most in need. CLIENT SUCCESS: Rescue 7 Inc. The talent Job Skills forwarded to us for interviews was surprisingly outstanding. We have used third party sources in the past but found it to be a very good experience with Job Skills. We certainly look forward to continuing the relationship for a long time. We are constantly looking for ways to stay ahead of our competitors and provide added value for our clients. I believe Job Skills instills the same qualities with their team and that is why it is a pleasure to be associated with them. John Collie, Owner, Guest Speaker, Employer Services Recipient Recognition and Acknowledgements Job Skills acknowledges the dedication and commitment of all Staff. By sharing knowledge, experience and compassion, they are instrumental in assisting thousands of clients to reach their employment goals. They impact the lives of every single person they assist. During the 2014 calendar year, the following Staff achieved these milestones: 5 Years of Service Olga Fernandez Elizabeth Gakovska-Vasik Sonja Johnson 10 Years of Service Cathy Ginsberg 15 Years of Service Linda Brown

21 Volunteers Job Skills appreciates the Volunteers who have provided invaluable input and energy, especially Job Skills Board of Directors, who bring diverse expertise and work experience to the Agency, along with their commitment to quality service standards and the Agency s Mission. Board of Directors June May 2014 Wayne Thiessen, Chairperson Sonya Goldman, Vice-Chair Peter Wiesner, Secretary-Treasurer Feria Bacchus, Director Lori Dalton, Director Matthew Ma, Director Malency Wainwright, Director Mary Lou Armour, Past Chairperson June May 2015 Wayne Thiessen, Chairperson Sonya Goldman1, Vice-Chair Malency Wainwright, Secretary-Treasurer Lisa Alfieri-Sladen, Director Feria Bacchus2, Director David Bell, Director Lori Dalton, Director Elias Lyberogiannis, Director Matthew Ma, Director Carmen Polog, Director Mikayla Wicks, Director Helen Wright, Director Mary Lou Armour, Past Chairperson 1Granted Leave of Absence - Sept Resigned - Nov. 2014

22 Community Partners Job Skills recognizes the contributions and thanks all of our Community Partners, for the opportunity to work together to build stronger communities, including: Welcome Centre Immigrant Services York Region Partners: COSTI Immigrant Services Catholic Community Services of York Region Centre for Immigrant and Community Services Social Enterprise for Canada York Region Local Immigration Partnership Council York Catholic District School Board Senior Enrichment Program Centre for Education and Training York Region Community and Health Services Department and Human Services Planning Board Community Living of York South Seneca College Scarborough Social Housing City of Markham Employment Ontario Service Providers Workforce Planning Board of York Region & Bradford West Gwillimbury Umbrella Organizations We would also like to recognize the collaboration and support of various groups including: ONESTEP (Ontario Network of Employment Skills Training Projects) First Work OCASI (Ontario Council of Agencies Serving Immigrants) CASIP (Consortium of Agencies Serving Internationally-trained Persons) Human Resources Professionals Association Chambers of Commerce Boards of Trade Service Delivery Networks in our specific catchment areas, supporting Employment Service Providers in York Region, Toronto, and Peel, Halton and Dufferin Regions

23 Funders Job Skills would like to acknowledge the funding and support from: Government of Canada: Service Canada Citizenship and Immigration Canada Government of Ontario: Ministry of Citizenship and Immigration Ministry of Economic Development, Employment and Infrastructure Ministry of Training, Colleges and Universities Regional Municipality of York United Way of York Region.. and our generous sponsors and donors.