Resiliency though the Riots: Exelon s Response to Baltimore s Civil Unrest
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1 14th Annual Resiliency though the Riots: Exelon s Response to Baltimore s Civil Unrest Erin Holloway, Sr. Business Continuity Consultant CBCP, PMP, Pennsylvania Professional Emergency Management Certification Kathy Bosse, Sr. Business Continuity Consultant The Road to Resilience
2 Exelon Corporation: Who We Are Generation Competitive Energy Sales Transmission & Delivery One of the largest U.S. competitive power generators 32,000 MW of owned capacity Largest U.S. nuclear fleet Renewables - wind and solar Retail and wholesale sales through Constellation Approximately 2.5 million residential, public sector and business customers Three utilities delivering electricity and natural gas to more than 7.8 million customers: BGE in Maryland ComEd in Illinois PECO in Pennsylvania 2
3 Exelon Corporation: Business Continuity Services Program Scope: Exelon consists of: 7 Operating Companies (3 Utilities, Nuclear & Non-Nuclear Generation, Commercial business, and Corporate functions) Over 50,000 Employees & Contractors Conducts business in 48 States The Business Continuity Services team is comprised of 9 geographically dispersed Certified Business Continuity Professionals ~400 Business Continuity Plans ~400 of Business Continuity Plan Owners ~450 of Business Continuity Planners 2015 Incident Management Summary: Incidents Monitored: 104 Crisis Response Teams Mobilized: 9 BCP s Implemented: 78 Automated Mass Notifications Distributed: 39 Disaster Recovery Institute (DRI) International Response & Recovery Awards of Excellence Winner 2015: Corporate Headquarters Flood 2016: Baltimore Civil Unrest 3
4 Exelon Corporation: Business Continuity Services Conducts annual maintenance and approvals on all BCP s Conducts customized BIA s on a recurring schedule for all BCP s Develops and Facilitates Major Exercises (tabletop, functional, full-scale) Provides support to the Company s hot site locations for real-time operations recovery for real-time operations recovery Provides the applicable GOSP functions for the Company s business continuity program Coordinates Enterprise-wide Crisis Management Response Supports 24x7x365 On Call Rotation Facilitates BU Crisis Management Teams Supports Business Unit Response to Emergency Events Supports Corporate Crisis Management Team Maintains Situational Awareness and Monitors for Adverse Conditions Administers Quick-Ship PC Retainer & Mobile Recovery Centers LDRPS ExelonAlert powered by SendWordNow NC4: Situational Awareness/Event Monitoring ijet and SafeToGo: Traveler Tracking (domestic and international) Quick-Ship PC Retainer & Mobile Recovery Centers Tools/Systems/ Capabilities 4
5 Baltimore Protests & Civil Unrest Event Summary On Saturday, 4/25/15, protests relating to the death of Freddie Gray began in Baltimore and continued until 5/2/15. The protests which centered a few blocks from Exelon facilities turned violent on 4/27/15, resulting in stores being looted and cars burned with a State of Emergency declared by the Governor. Although the Baltimore Riots were the largest-scale Business Continuity activation in Exelon s history, there were no employees injured, no Exelon property damaged and little to no loss of revenue for the Company. April 25 th Protests increased in the city Closed and secured BGE Headquarters April 28 th Early dismissal of BGE Campus (near Security Mall) City curfew enforced April 30 th BGE Campus reopened May 2 nd May 3 rd Delivery and set-up of 185 PC s Curfew lifted on the 3 rd May 5 th 3 Campuses reopened Baltimore Riots Timeline Spring Gardens Campus Closed April 27 th RBC Closed Early dismissal of 5 Company campuses Activation of Hot-sites/Staging Area State of Emergency Declared Candler, Pratt, GEB Closed Front Street Complex Closed April 29 th BGE Campus reopened May 1 st Activation of Rentsys agreement to stage computers and monitors May 4 th BGE Campus reopened State of Emergency lifted 5 5
6 Baltimore Protests & Civil Unrest By the Numbers Impacts to the Business # of Business Units Impacted: up to 400 # of Employees Impacted: ~4,500 # of Buildings Impacted: 11 # of Days Displaced: 8 Incident Response & Coordination Op-Co Briefing Conference Calls: 34 CISS Leadership Briefings: 8 SITRep Briefing Reports: 14 Business Unit Recovery # of BCPs Implemented: 76 # of Hot-Sites Activated: 5 # of Warm-Sites Activated: 4 Company Facilities # of PC s delivered: 260 (includes 185 of the Rentsys quick-ship PC s) # of monitors delivered: 300 Employee Communication Outreach # of NotiFind Activations: 21 # of Business Continuity Hotline Updates: 21 This was the business disruption incident in Exelon s history 6
7 Baltimore Protests & Civil Unrest Incident Economic Impacts Impacts to the Community Financial Impacts* 15 structural fires 144 vehicle fires (includes police vehicles) More than 380 businesses damaged, vandalized and/or looted, to include: Over 30 liquor stores and pharmacies 7 jewelry stores $20 Million in damages Cost does not include the damage costs to the businesses' nor the state & federal tax losses. Preliminary economic impact is expected to be over $30.5 Million Includes future hospitality, tourism, conventions, etc. *Economic impacts and figures as of June
8 Baltimore Protests & Civil Unrest Key Lessons Learned Detailed Lessons Learned will be provided during the Conference Presentation 8
9 Baltimore Protests & Civil Unrest Looking Ahead What do we know? Each of the six (6) police officers will be tried individually. The first of the six (6) trials was held at the end of 2015 resulting in a Hung Jury. The case will be retried and the other five (5) trials have been delayed for various reasons. Baltimore City was the selected location to hold the six (6) police officers trials. Baltimore officials agreed to pay the Gray family $6.4 million to settle an expected lawsuit. How Baltimore is preparing for the upcoming trials? Expect proactive police presence and response. Implemented enhanced training and equipment for all Baltimore Police Department (BPD) Officers. Enhanced coordination and sharing of intel with the private sector. Baltimore City and the BPD are doing significant community outreach in the North-Penn area. How is Exelon preparing for the upcoming trials? Continual liaison with law enforcement and other agencies. Continue to build confidence that not all protests will result into unrest and riots. This continues to be a challenge and will continue to surface as we approach the trials. Drafted canned messages encouraging employees to safely leave the building. Communicated lessons learned with senior leadership and impacted business unit leaders. Revamped PC-Quick Ship Retainer Agreement to accommodate the needs of the business. 9
10 Questions? 10
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