WACA Reporting Service Service Level Agreement

Transcription

1 WACA Reporting Service Service Level Agreement 1 July 2014 to 30 June 2017 between the Public Service Commission and (Agency )

2 Service Level Agreement WACA Reporting Service Context Reports about the Queensland Public Service (QPS) workforce are available from the Workforce Analysis and Comparison Application (WACA). These benchmarking reports compare the agency workforce with the QPS across a range of measures. In most cases, the measures are shown as a percentage to enable agencies to accurately benchmark their performance with the QPS. Agencies signed a 3 year Service level Agreement (SLA) to gain access to the system as named, licensed users. These SLAs expire 30 June This SLA covers the subsequent 3 year period, namely, 1 July 2014 to 30 June The licence is user-based with logon and password issued by the Public Service Commission (PSC) for access to reports. A user requiring access to reports for multiple agencies only requires one single logon (e.g. users from shared service providers). For administration and audit purposes the licenses are purchased and held by the PSC. These licences are included in the service fee which is charged to agencies who wish to have access to the reporting service. The onus is on agencies to abide by the conditions of the licensing agreement which the PSC has with the software supplier. Terms and Conditions Service Fee The WACA Reporting Service Fee is $5, excluding GST and will cover the period 1 July 2014 to 30 June PSC Services to be provided For this fee, the PSC will provide the following services: Provide extensive and detailed reports comparing the workforce of an agency with the Queensland Public Service workforce across a number of measures. Access to supporting documentation to assist in workforce management (eg. links in report pages to policies, etc.) Management of the service-wide workforce reporting dataset, utilising national public sector standards and business rules for standardised information delivery. This dataset undergoes extensive validation and cleansing to ensure utmost accuracy for reporting. Continued development and improvement of methods to analyse key workforce issues and reporting enhancements. To provide agency access to the reports, the system will be available on a 24 hours, 7 days a week basis excluding scheduled maintenance periods and any unexpected outages occurring outside the control of the PSC e.g. telecommunications failure etc. Provision of application license inclusive of support fees up to 30 June WACA Service Level Agreement 1 July 2014 to 30 June

3 First line support availability during Monday to Friday, 9:00am to 4:00pm excluding Public Holidays. Allocated WACA Reporting System User-id and Read-Only Access privileges. System maintenance, upgrades and security. Provision of a user manual. New quarterly data will be uploaded into the WACA Reporting Service approximately eight weeks after the end of each quarter. Any enquiries can be made to the: Manager, Performance Analytics Public Service Commission Level 13, 53 Albert Street Brisbane QLD 4000 Tel: (07) [email protected] The PSC has also established an audit facility to track and record users who utilise the system including the date and time reports are accessed. Fee Structure A service fee of $5, comprising: 3 year licence support fee 3 year infrastructure fees (including server leasing fees) Service Engagement Details and Obligations The agency must supply the details (name; job title; department; workplace address and phone; address) of the person/s who will be utilising the software license to the Manager, Performance Analytics, PSC. See below for details about licensing requirements and responsibilities of the named users. Any changes to the user of the licence/s must be advised as soon as practicable to the Manager, Performance Analytics, PSC. In the event of a machinery of government change which affects the details of this SLA, the user must notify the Manager, Performance Analytics, PSC of the changes as soon as possible. Once this SLA is signed and payment is received, the Manager, Performance Analytics, PSC will provide access to the WACA reporting service. Licensing requirements The license/s allocated to the agency is application specific (i.e. to the WACA) and cannot be used in conjunction with other data sources. The licences will be allocated based on one licence per person. However, one person may be given security rights to view multiple agency reports (e.g. users from shared service providers). The agency will be responsible for adhering to the definitions of the licence/s allocated to it by the PSC. Licence definitions: The reporting service provided to the agency is based on a d User BI Consumer basis. WACA Service Level Agreement 1 July 2014 to 30 June

4 d User means an individual who is authorised by the specified Software whether or not that individual is logged on to the Software. BI Consumer license means Licensee PSC may permit the specified number of d Users to: o access through WACA Connection Portal to select reports, view reports; and o run reports created by a licensed module, interact with prompts, output the reports to other formats such as PDF. Publication of Information Agencies are reminded that the information generated by the WACA reporting service is confidential and should be handled as such. Agencies must secure approval from the PSC to release any QPS service wide information into the public domain (ie external to the agency). The PSC can release agency specific information to central agencies and government. Operation of Agreement This SLA will operate from the date this agreement is signed by both parties until 30 June Termination of Agreement This SLA can be terminated upon written notice by either party. If termination is by the agency, the Service Fee is forfeited. WACA Service Level Agreement 1 July 2014 to 30 June

5 Payment Schedule Number of Users and Cost: Number of d Users Unit Cost ex GST Total Cost ex GST 1 $5, $5, $5, $11, Agency d User Details User 1 Department/Agency Workplace Address Workplace Phone Workplace Agencies for which user needs to given access to (if different from department/ agency listed above) User 2 (where applicable) Department/Agency Workplace Address Workplace Phone Workplace Agencies for which user needs to given access to (if different from department/ agency listed above) WACA Service Level Agreement 1 July 2014 to 30 June

6 s Executed as an agreement for and on behalf of the Public Service Commission and the agency by their duly authorised officer(s): Public Service Commission Agency Agency Witness WACA Service Level Agreement 1 July 2014 to 30 June