Performance Description for Employee
|
|
- Phebe Tiffany Smith
- 7 years ago
- Views:
Transcription
1 Decision Making: Able to analyze situations fully and accurately to reach productive decisions. Consults appropriate parties when necessary and identifies the key concerns and/or issues that need to be addressed in order to make the best decision possible, at the correct level of the decision hierarchy. Desired outcome: Excellence and credibility in decisions made. Description for Employee Description for Supervisor Decision making was enhanced by the employee s consistent willingness and skills to go beyond the standards noted for solid performance. Strives to make effective and consistent decisions by following the law, using sound science, and demonstrating common sense as appropriate. Takes ownership for decisions by standing by them and accepting consequences. Aware of his/her biases in decision making and manages them; does not operate from his/her beliefs or personal opinions. Follows administrative code/law/ policy and accepted guidance. Decisions are made in a timely manner. Strong decision track record: Most decisions turn out to be correct when judged over time. Knows when to wait and when to act. Practices shared decision making (when appropriate) by including diverse perspectives in looking at alternatives. Takes into account the possible consequences of decisions and their impact on others. Strives to make effective and consistent decisions by following the law, using sound science, and demonstrating common sense as appropriate. Takes ownership for decisions by standing by them and accepting consequences. Aware of his/her biases in decision making and manages them; does not operate from his/her beliefs or personal opinions. Follows administrative code/law/ policy and accepted guidance. Decisions are made in businesstime/timely Strong decision track record: Most decisions turn out to be correct when judged over time. Knows when to wait and when to act. Practices shared decision making (when appropriate) by including diverse perspectives in looking at alternatives. Takes into account the possible impact of decisions both on people and actions. Comfort with ambiguity, paradox, risk and uncertainty, can shift gears, can decide without having all the information Willingness to make the tough calls or negative decisions. Decision making was compromised in a unique situation or there was a pattern of poor decisions with negative impact to employee or program credibility. Decision making was compromised critically, caused damage to customer-relationship(s), hindered and/or delayed the results that were expected; or staff had been provided guidance and counseling from management regarding decision making and did not demonstrate improvement.
2 Service Excellence: Makes customer service a top priority and constantly seeks to improve customer service. Is responsive to changes in what customers want and need. Delivers on promises made to customers and follows up appropriately. Desired outcome: A strong connection to our customers. Description for Employees & Supervisors Service delivery was enhanced by the employee s consistent willingness and skills to go beyond the standards noted for solid performance and, if a supervisor, lead his/her team effectively. Providing excellent customer service at DNR means that we are: Timely: We strive to return phone calls within one business day, s within 2 calendar days, and deliver service and products in a timeframe that meets our customers needs. Responsive: We are approachable and attentive and demonstrate a strong desire to resolve issues. Informative: We actively share information and clearly explain requirements, options, expected results, and timelines. Collaborative: We work collaboratively by openly communicating even if the communication is not what the customer was hoping to hear, by helping customers solve problems, and by listening to customers ideas and considering them appropriately. Effective Decision Makers: We strive to make effective and consistent decisions by following the law, using sound science, and practicing common sense. Dependable: We follow through on our commitments and support our decisions. Service delivery was compromised in a unique situation or there was a pattern of poor judgments/choices that negatively impacted customer-relationship(s). Service delivery was compromised critically, caused damage to customer-relationship(s), hindered and/or delayed the results that were expected; or staff had been provided guidance and counseling from management regarding service excellence and did not demonstrate improvement.
3 Effective Communication: Able to express ideas in a clear, concise and effective manner, whether speaking or in writing. Uses correct grammar and sentence structure in communications. Is a good listener, even when differing viewpoints are being expressed. Openly shares information and keeps all relevant parties updated. Desired outcome: Understanding and strategic unity built on trust. Description for Employee Description for Supervisor Communication was enhanced by the employee/supervisor s consistent willingness and skills to go beyond the standards noted for solid performance. Consistently shows excellent verbal and written communication skills to clearly and accurately rely the message(s). Consistently identifies needs of the intended audience and uses the appropriate method(s) and tools to communicate with them. Provides the information people need to know to make accurate decisions. Is timely and transparent. Knows when to pass along information, to whom, and when. Identifies opportunities for integration and acts to communicate accordingly. Is effective in a variety of settings, inside and outside organization, on both technical and emotional issues. Uses appropriate tone, body language, grammar and spelling in communications. Represents and shares viewpoints in a way that fosters dialogue. Can read others accurately and can pick up social cues. Presents information or messages in multiple ways (when appropriate) in order to be effective and enhance understanding. Relays complicated information in ways that allow others to understand and interpret it correctly. Communicates core purpose, priorities, and/or strategies; creates relevance and unity within team/function. Establishes a practice of communication excellence that s clear, concise, timely, transparent, accurate and professional. Establishes regular check-ins and performance monitoring mechanisms with direct reports. Provides information others need to do their jobs and feel connected to the team/unit/organization Clearly assigns responsibility for tasks, objectives, projects and decisions and holds staff accountable for delivering. Designs feedback loops into work so staff know what is happening and where they fit into the picture. Provides the information people need to know to make accurate decisions. Knows when to pass along information, to whom, and when. Identifies opportunities for integration and acts to communicate accordingly. Can read others accurately and can pick up social cues. Presents information or messages in multiple ways (when appropriate) in order to be effective and enhance understanding. Communication was compromised in a unique situation or there was a pattern of poor or untimely communication that negatively impacted customer-relationship(s). Communication was compromised critically, caused damage to relationships, hindered and/or delayed the results that were expected; or staff had been provided guidance and counseling from management regarding effective communication and did not demonstrate improvement.
4 Interpersonal Relationships: Builds and maintains effective working relationships with others both internally and outside the organization; takes a positive and productive approach to resolving any conflicts which may arise. Exemplifies the commitment to the DNR s core value of respect; to work with people, to understand each other s views and to carry out the public will, maintain integrity, and treat everyone with fairness, compassion and dignity. Desired outcome: A shared mind set and pool of meaning. Description for Employee Description for Supervisor Relationships were enhanced by the employee/supervisor s consistent willingness and skills to go beyond the standards noted for solid performance. Proactively reaches out to build work relationships and networks to foster integration and synergy, in program, across the agency, and/or with externals. At ease with diversity within people and ideas; anticipates and adapts for individual differences appropriately. Overcomes obstacles to develop and maintain strong working relationships with co-workers and external partners. Respects the needs and contributions of others. Helps other areas to achieve their goals and is willing to step in to assist other areas to complete workload whenever possible. Displays a positive outlook when dealing with others. Takes constructive approaches to conflict or challenges. Volunteers to cross train in other work areas towards common goals. Openly accepts responsibility for set-backs and his/her less successful actions and learns from mistakes. Displays a sincere interest in the work and nonwork lives of direct reports/others. Asks about staff/team members plans, problems, and aspirations. Aware of outstanding concerns and questions from staff and external partners. Available for listening to problems. Knows when to mentor and coach. Monitors workload of direct reports and acknowledges and appreciates extra effort. Uses diplomacy and tact at all times. Able to diffuse high tension situations comfortably. Proactively reaches out to build work relationships and networks to foster integration and synergy within program, across the agency, and/or with externals. At ease with diversity within people and ideas; anticipates and adapts for individual differences appropriately. Assists others to overcome obstacles to develop and maintain strong working relationships among co-workers and external partners. Respects the needs and contributions of others. Relationships were compromised due to a unique situation or marked by a pattern of poor judgments/choices resulting in negatively impacted customer-relationship(s). Relationships are critically, damaged thus expected results have been hindered and/or delayed; or staff had been provided guidance and counseling from management regarding relationships and did not demonstrate improvement.
5 Leadership: Fosters and encourages support from his/her team to accomplish objectives, follow procedures, and accepts suggestions; inspires confidence and respect; motivates people to achieve agency goals and objectives; promotes respect, honesty, integrity, and fairness to all. Enforces standards/rules fairly and consistently and leads with courage. Desired outcome: Accountability through ownership of the work, staff alignment with agency direction, and full engagement of all employees. Description for Employee Description for Supervisor Leadership was demonstrated by the employee/supervisor s consistent willingness and skills to go beyond the standards noted for solid performance. Actively supports the mission of WDNR and one s own team s by acknowledging priorities and/or direction and by fostering shared responsibility for cross-program integration. Ability to see the bigger picture. Provides clarity, support and encouragement to others on the team. Is widely trusted by others. Open to ideas of others. Shares knowledge and information freely to help elevate the performance of co-workers, teams, or external partners. Works to remove obstacles. Listens and involves others in decisions and actions. Consistently willing to help others without expectation of recognition and/or taking on added responsibility without hesitation while still completing core work assignments. Builds others up through feedback, recognition and/or mentoring. Creates positivity through encouragement and can-do spirit. Serves as a strong role model to others Creates a desire within others to be their best. Shares ownership, successes and visibility with team. Makes individuals feel his/her work is important and valued. Provides constructive real- time coaching and mentoring. Creates a sense of cohesion, synergy and pride among staff/others. Faces adversity head-on with a keen understanding of urgency. Relishes leading and being energized by tough challenges. Identifies talent by assigning correct staff to assignments or teams and making strong hiring decision. Creates a climate where people want to do their best work by fostering high morale and pride. Facilitates employees ability to see the bigger picture. Able to assess each employee s strengths and makes assignments to allow them to be used effectively. Expects staff to finish and be responsible for their work. Fosters an open dialogue and an atmosphere of safety, innovation and responsible experimentation. Displays courage to take address conflict when necessary. Addresses staff or customer problems, quickly, directly, and fairly. Has the courage to take negative action when necessary; Faces up to people problems and acts quickly, directly, and fairly. Leadership was compromised due to a unique situation or marked by a pattern of poor judgments/choices resulting in negatively impacted customer-relationship(s). Leadership caused damage to relationships, thus expected results have been hindered and/or delayed; or staff had been provided guidance and counseling from management regarding leadership and did not demonstrate improvement.
6 Safety/Risk Management: Employee displays a visible commitment to safety by focusing on incident/accident prevention and control of risk in the working environment. Employee seeks out and participates in training and displays knowledge of job-related risks and hazards. Employee behaves in a way that mitigates them before an incident or accident occurs and acts daily with a clear philosophy that indicates that the safety of people and property is not to be compromised or delegated to others. Description for Employees Supervisors and staff shall work together to ensure that required training is completed to perform assigned job duties. In addition, employees adhere to all safety requirements at all times to optimize personal and co-worker safety and to ensure a secure work environment. To obtain an Acceptable rating, an employee of the WDNR shall act in such a manner so as not to have any of the following factors in their record during the period of review: Acceptable: Tested Positive for illicit drugs or alcohol in a manner that compromises their legal ability to perform assigned duties (i.e., suspension/revocation of a Commercial Drivers License, etc.) Arrived on the job while under the influence of illicit drugs or alcohol. Failed to meet the minimum standards for driving a motor vehicle if a requirement of the position (i.e., convicted of Operating While Intoxicated, Invalid, Suspended, or Revoked Operator s License, etc.). Was responsible for an At-Fault accident in a State-owned vehicle that was reasonably preventable. Failed to wear required safety equipment in the performance of their job (i.e., PFDs, respirators, gloves, safety helmets and vests, protective eyewear, protective hearing equipment, etc.). Failed to maintain equipment in a responsible manner or to notify proper authorities of malfunctioning equipment that may contribute to unsafe work conditions. Is not current with required position-related safety training if training was reasonably available and authorized by the employee s supervisor. Caused or contributed to a work-related accident that caused harm to people or property after receiving the required safety training. Failed to report any near misses. A near miss includes any unsafe action that would likely have resulted in imminent harm to people or property had spontaneous corrective action not been taken. A near miss must be reported by any employee who witnessed the incident by calling or ing an employee s supervisor within 24-hours of an incident to provide the relevant details. Caused or contributed to a near miss incident that put the safety of others at risk after receiving the required safety training. Used any hazardous chemical in a manner that is inconsistent with established WDNR protocols and/or label instructions. Falsified any report related to on-the-job safety at any time. Failed to notify the Bureau of Human Resources that the employee has an approved Concealed Weapon License issued by the State of Wisconsin Department of Justice under Section , Wis. Stats. If the employee chooses to carry a concealed weapon in work status. Created a breach of security by providing unauthorized access to State-owned property or equipment, documents, computer files, supplies, or any sensitive or confidential information without supervisory approval. Additional Standards for Supervisors: Failed to document and ensure that all direct reports were up-to-date with required job-related safety training. Authorized or was aware of employees performing work for which they did not have required safety equipment and/or training. Authorized or was aware of employees using materials or equipment in a manner that was inconsistent with WDNR protocols and/or label instructions. Failed to thoroughly investigate and document any job-related security breach, accident or nearmiss that was reported by others. : A rating of must be assigned to an employee that has one or more of the factors listed above in their record during the period of review.
7 Guidance on Determining the OVERALL for Agency-Wide Objectives Description for Employee Employee consistently performs in a manner that goes beyond the expectations for in most of the Agency-wide Objectives. This employee consistently leads by example every day by contributing positive and innovative ideas to workplace techniques and programs that benefit the entire Division or Agency. This employee is routinely sought out by others within the Agency due to their attitude and ability to enhance that quality of projects to which they are assigned. Employee consistently demonstrates the standards noted for in all of the Agency-wide Objectives. Decision Making: Employee analyzes information in a manner that results in sound decisions made without unnecessary delay. Employee involves the right people (i.e., co-workers, customers, supervisors, etc.). Employee maintains credibility for self and for the Agency. Service Excellence: Employee makes customer service a top priority by responding to internal and external needs in a timely, respectful, and thorough manner. Employee delivers on promises made to internal and external customers and follows up appropriately. (Fully Successful) Effective Communications: Employee expresses self in a clear, concise and effective manner. Employee is articulate, engaging, and able to communicate complex ideas in a manner which will be understood by the target audience. Employee is an active listener and is respectful of differing viewpoints of internal and external customers. Employee makes a concerted effort to keep customers informed. Interpersonal Relationships: Employee actively builds and maintains effective working relationships with others both within and outside the Agency. Employee addresses conflicts in a positive and productive manner. Employee displays integrity, objectivity, compassion, and dignity while maintaining respect of self, co-workers, and others at all times. Others trust this employee and seek them out to collaborate on work projects. Leadership: Employee influences others in a positive manner to accomplish Agency objectives. Employee leads by example and leads with courage when easy solutions to complex problems are not obvious. Employee holds him/herself accountable for their actions and the actions of others working under their leadership. Safety/Risk Management: Employee displays an obvious commitment to safety by focusing on incident/accident prevention and control of risk in the working environment. Employee recognizes hazardous conditions before accidents happen and acts quickly to seek mitigation of those hazards. Employee does not engage in any behavior in the workplace that places self or others at risk for injury or harm. One or more Agency-wide Objectives have been compromised in a unique situation or there was a pattern of poor judgments/choices that negatively impacted customer-relationship(s). Agency-wide Objectives have been compromised critically, causing damage to customerrelationship(s), hindering and/or delaying results that were expected; or staff have been provided guidance and counseling from management regarding one or more Agency-wide Objectives and did not demonstrate improvement.
How To Be A Team Member
The following rating descriptions are examples of the behaviors employees would be demonstrating at each of the four levels of performance. These examples should assist the supervisor and employee during
More informationIC Performance Standards
IC Performance Standards Final Version 1 23 April 2009 1 TABLE OF CONTENTS BACKGROUND... 3 OCCUPATIONAL STRUCTURE... 4 PERFORMANCE ELEMENT CONTENT MODELS... 7 Professional and Technician/Administrative
More informationLeadership and Management Competencies
Leadership and Management Competencies 0 The Saskatchewan Public Service Vision: The Best Public Service in Canada Our Commitment to Excellence Dedicated to service excellence, we demonstrate innovation,
More informationTerex Leadership Competency Model
Terex Leadership Competency Model INDIVIDUAL CONTRIBUTOR MANAGER EECUTIVE Creating and Creativity Innovation Business Acumen Strategic Agility Global Business Knowledge Making it Happen Time Action Oriented
More informationGLOBAL FINANCIAL PRIVATE CAPITAL Job Description. JOB TITLE: Client Relationship Manager
GLOBAL FINANCIAL PRIVATE CAPITAL Job Description JOB TITLE: Client Relationship Manager Reports To: Financial Advisor Exempt Prepared by: ADP Resource June 10, 2014 SUMMARY This position is primarily responsible
More informationLeadership Development Handbook
Leadership Development Handbook Presented by: Langara College Human Resources Prepared by: Jackson Consulting Group Aim of the Handbook is to provide: Leadership Development Handbook - Introduction help
More informationHow To Be A Successful Leader
JOB DESCRIPTION: MANAGER, HUMAN RESOURCES DEPARTMENT: Talent Management-Human Executive Director, REPORTS TO: Resources Talent Management JOB CLASS: Manager PAY GRADE: 19 EXEMPT STATUS: Exempt DATE: 4/16/15
More informationTalent Development Coordinator Job Description
Talent Development Coordinator Job Description Company: Northwestern Michigan College Salary Grade: 14 Functional Job Title: Talent Development Coordinator Effective Date: 9/23/2013 Functional Job Code:
More informationNURSE I. A valid license to practice as a Registered Nurse in the State of Mississippi.
Page 1 NURSE I CHARACTERISTICS OF WORK: This is professional work involving the identification and treatment of human responses to actual or potential health problems. The work includes such services as
More informationSENIOR SYSTEMS ADMINISTRATOR
Page 1 SENIOR SYSTEMS ADMINISTRATOR CHARACTERISTICS OF WORK: The positions in this job family are responsible for the on-going monitoring, maintenance, and administration of free-standing or networked
More informationResurrection Metropolitan Community Church Church Administrator Position Description and Purpose
Resurrection Metropolitan Community Church Church Administrator Position Description and Purpose Reports to: Senior Pastor Supervises: Operation Staff and Volunteer Team Leads Part of: Executive Team Revised:
More informationTalent Management JOB CLASS: Manager PAY GRADE: 19 EXEMPT STATUS: Exempt DATE: 4/16/2015
JOB DESCRIPTION: MANAGER, HUMAN RESOURCE INFORMATION SYSTEMS (HRIS) DEPARTMENT: Talent Management-Human Executive Director, REPORTS TO: Resources Talent Management JOB CLASS: Manager PAY GRADE: 19 EXEMPT
More informationPerformance Review and Development Guide
Performance Review and Development Guide Performance Review & Development Program Community Action Partnership of Madera County strongly believes in the ongoing development of our most valuable asset our
More informationWhat was the impact for you? For the patient? How did it turn out? How has this helped you in your job? What was the result?
EXAMPLE VALUE BASED INTERVIEW QUESTIONS VALUE LEADING QUESTION FOLLOW UP QUESTIONS KEY CRITERIA Compassion Give me an example of a time when you were particularly perceptive regarding a Describe what you
More informationPERFORMANCE PLANNING AND APPRAISAL FORM NON-BARGAINING UNIT, NON-MANAGEMENT PERSONNEL
Employee Name: Position Title: Department: Supervisor Name: Date of Review: For Period: To At the beginning of each performance cycle, employee and supervisor review key responsibilities (from the job
More informationAD-AUDITING ACCOUNTANT, ASSISTANT
Page 1 AD-AUDITING ACCOUNTANT, ASSISTANT CHARACTERISTICS OF WORK: This is entry-level work as a state auditing accountant. During the period of orientation and training, the minimum educational requirements
More informationProject Management Career Path Plan
Agency Name Project Management Plan Start Introduction This tool was designed to provide individuals with the information they need to develop along the Project Management track within the Agency. This
More informationPerformance Factors and Campuswide Standards Guidelines. With Behavioral Indicators
Performance Factors and Campuswide Standards Guidelines With Behavioral Indicators Rev. 05/06/2014 Contents PERFORMANCE FACTOR GUIDELINES... 1 Position Expertise... 1 Approach to Work... 2 Quality of Work...
More informationWiltshire Council s Behaviours framework
Wiltshire Council s Behaviours framework It s about how we work Trust and respect Simplicity Responsibility Leadership Working together Excellence Why do we need a behaviours framework? Wiltshire Council
More informationPERFORMANCE APPRAISAL
Blinn College is the premier two-year college in Texas for those seeking educational excellence in academic programs, technical education, and workforce development. We expect excellence and we encourage
More informationAD-AUDITING ACCOUNTANT, SENIOR
Page 1 AD-AUDITING ACCOUNTANT, SENIOR CHARACTERISTICS OF WORK: This is professional accounting work of an "in-charge" nature characterized by an attitude of independence, self-reliance with analytical
More informationChief Information Security Officer
Principles Vision Purpose Statement Chief Information Security Officer healthalliance Purpose, Vision and Principles healthalliance provides shared services to benefit NZ health organisations. We will
More informationCareNZ Job Description GENERAL MANAGER HUMAN RESOURCES
CareNZ Job Description GENERAL MANAGER HUMAN RESOURCES Responsible to: Responsible for: Chief Executive HR and Payroll Administrator HR Interns and Volunteers Dimensions Location of work Other information
More informationPerformance Evaluation. August 20, 2013
Performance Evaluation Discussion Points for University Support Staff August 20, 2013 Performance Evaluations method to assess job performance. A PSU system would include the following: 1. University Support
More informationThe integrated leadership system. ILS support tools. Leadership pathway: Individual profile EL1
The integrated leadership system ILS support tools Leadership pathway: Individual profile Executive Level 1 profile Shapes strategic thinking Achieves results Cultivates productive working relationships
More informationEmployee Performance Review
Employee Performance Review Source: Learn to Read, Inc. Review Date: Date of Last Review: Employment Date: Name: Title: Reports to: Expectation Basis Leadership Readily assumes responsibility for projects
More informationAD-AUDIT BRANCH MANAGER
Page 1 AD-AUDIT BRANCH MANAGER CHARACTERISTICS OF WORK: This position involves professional accounting and auditing work at an administrative level within the Department of Audit. Incumbent reviews all
More informationPerformance Management Handbook. City of American Canyon
Performance Management Handbook City of American Canyon 1 TABLE OF CONTENTS Introduction 1 Background on performance management City Core competencies Performance management model Development of the Core
More informationLEADERSHIP DEVELOPMENT FRAMEWORK
LEADERSHIP DEVELOPMENT FRAMEWORK February 13, 2008 LEADERSHJP PERSPECTIVE I consider succession planning to be the most important duty I have as the Director of the NOAA Corps. As I look toward the future,
More informationAttribute 1: COMMUNICATION
The positive are intended for use as a guide only and are not exhaustive. Not ALL will be applicable to ALL roles within a grade and in some cases may be appropriate to a Attribute 1: COMMUNICATION Level
More informationLeading Self. Leading Others. Leading Performance and Change. Leading the Coast Guard
Coast Guard Leadership Competencies Leadership competencies are the knowledge, skills, and expertise the Coast Guard expects of its leaders. The 28 leadership competencies are keys to career success. Developing
More informationEngineer/Architect Executive
Office of Human Resources Engineer/Architect Executive Page 1 of 6 GENERAL STATEMENT OF CLASS DUTIES Directs functional and/or operational areas that include establishing a multi-year vision and strategic
More informationHuman Relations Sherry Peters - Director, Human Relations Specialist Professional Phase 2 (SP2), ASPA Bargaining Unit
JOB TITLE NAME UNIT REPORTS TO JOB FAMILY Organizational Development Specialist Vacant Human Relations Sherry Peters - Director, Human Relations Specialist Professional Phase 2 (SP2), ASPA Bargaining Unit
More informationCatherine Booth College: School for Learning & Development. The Salvation Army Capability Framework: Generic Matrix
Catherine Booth College: School for Learning & Development The Salvation Army Capability Framework: Generic Matrix V3.0 Sep 2014 Contents ATTRIBUTES... 5 SERVICE USER PERSPECTIVE... 6 TEAM PERSPECTIVE...
More informationSelf Assessment Tool for Principals and Vice-Principals
The Institute for Education Leadership (IEL) brings together representatives from the principals' associations, the supervisory officers' associations, councils of directors of education and the Ministry
More informationSample Report: ESCI: EMOTIONAL & SOCIAL COMPETENCY INVENTORY
Sample Report: ESCI: EMOTIONAL & SOCIAL COMPETENCY INVENTORY All Rights Reserved The Hay Group IMPORTANT NOTE: The information provided in the following pages is provided for reference only. The material
More informationSample Performance Appraisal
Sample Performance Appraisal Employee Name: Employee Job Title: Review Period Start: Review Period End: Hire Date: Location: Supervisor: Appraisal Date: General Information The purpose of the review is
More informationThe Competent Communicator Manual
The Competent Communicator Manual Speech 1: The Ice Breaker For your first speech project, you will introduce yourself to your fellow club members and give them some information about your background,
More informationMiddlesbrough Manager Competency Framework. Behaviours Business Skills Middlesbrough Manager
Middlesbrough Manager Competency Framework + = Behaviours Business Skills Middlesbrough Manager Middlesbrough Manager Competency Framework Background Middlesbrough Council is going through significant
More informationManagement Performance Appraisal
Management Performance Appraisal Name of Manager: Position: Department: Years in present position: Start date: Review Period: From: To: Revised June 2012 1 PERFORMANCE FACTORS: A. Integrity is the ability
More informationDESCRIBING OUR COMPETENCIES. new thinking at work
DESCRIBING OUR COMPETENCIES new thinking at work OUR COMPETENCIES - AT A GLANCE 2 PERSONAL EFFECTIVENESS Influencing Communicating Self-development Decision-making PROVIDING EXCELLENT CUSTOMER SERVICE
More informationCore Leadership Competencies
Core Leadership Competencies The following guidance further clarifies the distinctions between levels of performance for the 8 core competencies outlined in Element 1 of all DHS SES performance plans.
More informationPERFORMANCE APPRAISAL 360 Review Form
PERFORMANCE APPRAISAL 360 Review Form Employee Name Unit / Department Position Date of Hire Date Entered Current Position Appraisal Completed By (Manager or Supervisor s Name) Date Completed PURPOSE FOR
More informationAB Volvo, 405 08 Göteborg, Sweden. Ref No 953810003, August 2009. The Volvo Way
AB Volvo, 405 08 Göteborg, Sweden Ref No 953810003, August 2009 The Volvo Way index Preface Our mission Customers first Customer focus Clear objectives Quality, safety, environmental care Continuous improvements
More informationEMPLOYEE PERFORMANCE EVALUATION
EMPLOYEE PERFORMANCE EVALUATION NAME POSITION/TITLE HIRE DATE LOCATION/DEPARTMENT EMPLOYMENT STATUS FT PT PD LAST REVIEW DATE IMMEDIATE SUPERVISOR DATE: TYPE OF REVIEW: ANNUAL PROBATIONARY OTHER Instructions
More informationPerformance Management Using Ratings Effectively Job Aids
Performance Management Using Ratings Effectively Job Aids blank on purpose 2 RATING PITFALLS Halo Effect - tendency to overrate a favored employee, or an employee who has a history of high ratings. Horns
More informationFIRE MARSHAL I, DEPUTY
Page 1 FIRE MARSHAL I, DEPUTY CHARACTERISTICS OF WORK: This is fire and arson investigation field work in the highly technical and specialized field of criminal investigation which requires the exercise
More informationNeed Information? Go to: www.chr.alberta.ca/apscompetencies. Have Questions? Email: apscompetencies@gov.ab.ca
Need Information? Go to: www.chr.alberta.ca/apscompetencies Have Questions? Email: apscompetencies@gov.ab.ca Table of Contents Background... 3 Why Behavioural Competencies?... 3 The APS Competency Model...
More informationSTATE OF MONTANA SECRETARY OF STATE S OFFICE JOB PROFILE AND EVALUATION. SECTION I - Identification. 1236 6 th Ave.
STATE OF MONTANA SECRETARY OF STATE S OFFICE JOB PROFILE AND EVALUATION SECTION I - Identification Working Title: Web Developer Class Code Number: 151296 Agency: Secretary of State Division/ Bureau: Executive
More informationCOMPETENCY FRAMEWORK
COMPETENCY FRAMEWORK Job families Classifying jobs into families allows the Organisation to determine whether it holds the capabilities necessary to achieve maximum impact and to locate where those capabilities
More informationYOUTH SERVICES COUNSELOR TRAINEE
Page 1 YOUTH SERVICES COUNSELOR TRAINEE CHARACTERISTICS OF WORK: This is entry-level training toward work as a professional counselor working with youths in a juvenile justice setting. Work involves the
More informationPrincipal Project Manager
Office of Human Resources Principal Project Manager Page 1 of 7 GENERAL STATEMENT OF CLASS DUTIES Performs advanced, specialized professional level project management work on complex, multifaceted regional
More informationThe Engineers Canada Leader
The Engineers Canada Leader Executive Summary Engineers Canada exists to provide national support and leadership on behalf of engineering regulators to promote and maintain the interests, honour, and integrity
More informationOffice of Human Resources. Financial Manager
Office of Human Resources Financial Manager Page 1 of 6 GENERAL STATEMENT OF CLASS DUTIES Manages financial functional and/or operational area(s) that include implementing work plans based on annual goals
More informationRe-energizing the Practice of Leadership for the Public Good Public Sector Core Leadership Practices Paradoxes of Leadership
Re-energizing the Practice of Leadership for the Public Good Public Sector Core Leadership Practices Paradoxes of Leadership In July of 2001 a group of representatives from the National Security Agency
More informationSupport Services Evaluation Handbook
Support Services Evaluation Handbook for members of Paraprofessionals and School-Related Personnel (PRSP), Baltimore Teachers Union, Local 340 City Union of Baltimore (CUB), Local 800 Baltimore City Public
More informationHEAD OF SALES AND MARKETING
HEAD OF SALES AND MARKETING Job details Reference number: GO-HOSM-2013 Job Title: Head of Sales and Marketing Supervisor: Managing Director Location: Kenya Job summary Reporting to the Managing Director,
More informationProfessional and ethical standards
Victoria Police Manual Policy Rules Professional and ethical standards Context Purpose The Victoria Police mission is to provide a safe, secure and orderly society by serving the community and the law.
More informationEXECUTIVE BEHAVIORAL INTERVIEW GUIDE
EXECUTIVE BEHAVIORAL INTERVIEW GUIDE INTERVIEW GUIDE INSTRUCTIONS: This Interview Guide is intended to help hiring executives conduct behavioral interviews for executive classifications covered by the
More informationTacoma Pierce County Health Department Employee Development and Performance Review
Tacoma Pierce County Health Department Employee Development and Performance Review The purpose of the performance and development system at Tacoma-Pierce County Health Department is to continuously develop
More informationHUMAN SERVICES MANAGEMENT COMPETENCIES
HUMAN SERVICES MANAGEMENT COMPETENCIES A Guide for Non-Profit and For Profit Agencies, Foundations and Academic Institutions Prepared by: Anthony Hassan, MSW, Ed.D. William Waldman, MSW Shelly Wimpfheimer,
More information360 Degree Leadership Competencies and Questions
360 Degree Leadership Competencies and Questions Educational Impact 2007 1 360 Degree Leadership Assessment Responses Below is a list of the questions that appear in the Educational Impact 360 Degree School
More informationContinuous Learning & Development
Examples of Behavior Statements- Professional Role What does "below", "meets" and "exceeds" expectations really mean? PROFESSIONAL ROLE: Supports OU s strategic objectives, as an individual contributor,
More information1. Dream, Mission, Vision and Values
1. Dream, Mission, Vision and Values This document constitutes Chapter 1 of the Fundamental Texts of CGI Group Inc. It begins with the mission statement of the company and is followed by the vision, the
More informationJob Description. Essential Duties and Responsibilities include the following. Other duties may be assigned.
Job Description Job Title: FLSA Status: Exempt Level: 1 Department: Technical Reports To: Help Desk Supervisor Date: February 2012 Overview: River Run is seeking to hire a full-time to assist with the
More informationCustomer Experience Outlines
Customer Experience Outlines Professional Persuasive Language Customer satisfaction is a feeling and a perception. The consummate professional manages perception so that the customer always feels cared
More informationEngineer/Architect Director
Office of Human Resources Engineer/Architect Director Page 1 of 6 GENERAL STATEMENT OF CLASS DUTIES Directs functional and/or operational professional areas that include developing annual and multi-year
More informationJOB PERFORMANCE APPRAISAL Monroe County Community College Administrators. Name: Position: Supervisor: Evaluation Period:
JOB PERFORMANCE APPRAISAL Monroe County Community College Administrators Name: Position: Supervisor: Evaluation Period: Instructions: Supervisors write comments to describe the work performance in each
More informationCOMPETENCY FRAMEWORK
COMPETENCY FRAMEWORK Job families Classifying jobs into families allows the Organisation to determine whether it has the capabilities necessary to achieve maximum impact and to locate where those capabilities
More informationGLOBAL FINANCIAL PRIVATE CAPITAL, LLC. Job Description. JOB TITLE: Compliance Director
GLOBAL FINANCIAL PRIVATE CAPITAL, LLC Job Description JOB TITLE: Compliance Director SUMMARY: This position is primarily responsible for serving as the manager and supervisor within the Compliance Department
More informationSample of Locally Developed Questions List
Sample of Locally Developed Questions List Questions selected or self-created will be added to the survey during the request process. Requesting organizations can select up to ten locally developed questions.
More informationInterviews management and executive level candidates; serves as interviewer for position finalists.
Plan, direct, and coordinate human resource management activities of the NHBP Tribal government organization to maximize the strategic use of human resources and maintain functions such as employee compensation,
More informationFramework for Leadership
Framework for Leadership Date Leader Self-Assessment Evaluator Assessment Domain 1: Strategic/Cultural Leadership Principals/school leaders systemically and collaboratively develop a positive culture to
More informationIndividual Development Planning (IDP)
Individual Development Planning (IDP) Prepared for Commerce Employees U.S. Department of Commerce Office of Human Resources Management Table of Contents Introduction / Benefits of Career Planning 1 Your
More informationSALON MANAGEMENT PERFORMANCE APPRAISAL
Name O = How I rate myself [ ] = Manager's Rating Salon Location Date / / The performance appraisal (PA) is designed to be a feedback tool, an instrument of two way communication. During the PA there should
More informationPERFORMANCE PLANNING WORKSHEET FOR PROFESSIONAL EMPLOYEES (PS-35LC)
PERFORMANCE PLANNING WORKSHEET FOR PROFESSIONAL EMPLOYEES (PS-35LC) NAME: JOB TITLE: This worksheet should be given to the employee prior to the scheduled performance review. The employee should complete
More informationPerformance Evaluation Senior Leadership
Performance Evaluation Senior Leadership Employee Name: Position: Program/Dept.: Supervisor Name: Review Date: For each of the valuation standards, bullet points have been provided to assist you with the
More informationSample of Locally Developed Questions List
Sample of Locally Developed Questions List All questions will be answered using the following five-point scale. Totally Agree Moderately Agree Neither Agree Nor Disagree Moderately Disagree Totally Disagree
More informationOnline Performance Management Review Form
Online Performance Management Review Form Rating Scale and Details of Form Employee Results 2 Employee Results Rating Scale 1, 2, 3, 4, 5 3 Key Responsibilities/Goals Key Responsibilities/Goals: The manager
More informationFINANCIAL ACCOUNTING MANAGER
Job Description FINANCIAL ACCOUNTING MANAGER This job description provides an indicative outline of the purpose and accountabilities of the role. Specific performance requirements and expectations will
More informationEMPLOYEE PERFORMANCE EVALUATION
EMPLOYEE PERFORMANCE EVALUATION For Exempt and Nonexempt Staff and Service Personnel Employee s Name (Last, First, MI): Position Title: Department: Period Covered: From: To: Type of Report: Probationary
More informationThe IIA Global Internal Audit Competency Framework
About The IIA Global Internal Audit Competency Framework The IIA Global Internal Audit Competency Framework (the Framework) is a tool that defines the competencies needed to meet the requirements of the
More informationPerformance Appraisal Review for Exempt Employees
Client Company Performance Appraisal Review for Exempt Employees Employee Name Department Title Date Started Current Position Date of Review Current Supervisor Instructions Review employee s performance
More informationThe integrated leadership system. ILS support tools. Leadership pathway: Individual profile APS6
The integrated leadership system ILS support tools Leadership pathway: Individual profile APS6 APS 6 profile Supports strategic direction Achieves results Supports productive working relationships Displays
More informationUniversity of Detroit Mercy. Performance Communication System (PCS)
Supervisor Manual 1/5/11 Supervisor Manual Table of Contents The 3 The PCS Process 5 Preparing for the Discussion Meeting 7 Tips for Good Communication 7 Performance Expectations 8 Behavioral Competencies
More informationSample Personal Profiles for CVs Handout
Sample Personal Profiles for CVs Handout To arrange to have your CV/Application form reviewed please contact Caroline Kennedy Careers & Opportunities Officer Email: ckennedy@ncirl.ie Telephone: 4498526
More informationThe Emotional Competence Framework
The Emotional Competence Framework 1 SOURCES: This generic competence framework distills findings from: MOSAIC competencies for professional and administrative occupations (U.S. Office of Personnel Management);
More informationPERFORMANCE MANAGEMENT THE NEXT PLATEAU GEORGIA PERIMETER COLLEGE
PERFORMANCE MANAGEMENT THE NEXT PLATEAU GEORGIA PERIMETER COLLEGE Please, place cellular phone & pagers on silent mode. Thank You! Module 1 Aligning Job Performance with the Strategic Plan Agenda 1. Performance
More informationthe Defence Leadership framework
the Defence Leadership framework Growing Leaders at all Levels Professionalism Loyalty Integrity Courage Innovation Teamwork Foreword One of the founding elements of Building Force 2030, as outlined in
More informationElements of an Effective Health and Safety Program. Health and Safety Program Management Guidelines
Elements of an Effective Health and Safety Program Health and Safety Program Management Guidelines Effective Health and Safety Programs It has been found that effective management of worker health and
More informationHope In-Home Care CODE OF CONDUCT AND ETHICS
Hope In-Home Care CODE OF CONDUCT AND ETHICS September 2014 Table of Contents A MESSAGE FROM OUR DIRECTOR... 3 INTRODUCTION TO THE CODE OF CONDUCT AND ETHICS... 4 ELEMENT 1: QUALITY OF CARE... 5 ELEMENT
More informationEXHIBIT CC. Identifying Management Level Knowledge, Skills and Abilities. Executive Core Competencies (ECCs)
EXHIBIT CC Identifying Management Level Knowledge, Skills and Abilities Executive Core Competencies (ECCs) ECC One: Leading Change ECC Two: Leading People ECC Three: Results Driven ECC Four: Business Acumen
More informationBEHAVIORAL INTERVIEW QUESTIONS INVENTORY
ACCOUNTABILITY/DEPENDABILITY Provide a specific example that best illustrates your ability to be counted on. Tell us about a time when you took responsibility for an error and were held personally accountable.
More informationLeadership Competency Framework
Leadership Competency Framework Leadership Competency Framework 1 The Leadership Competency Framework is an initiative of the People and Culture Thematic Map under the Capability building supports individual
More informationGREATER DAYTON MINORITY BUSINESS ASSISTANCE CENTER PROGRAM DIRECTOR. Reports to: Executive Director, City of Dayton Human Relations Council
GREATER DAYTON MINORITY BUSINESS ASSISTANCE CENTER PROGRAM DIRECTOR Reports to: Executive Director, City of Dayton Human Relations Council To apply send resumes to: Joann Wright Secretary to the Executive
More informationMississippi Development Authority Recruitment Notice. Network Administrative Support Bureau in the Information Technology Division
Mississippi Development Authority Recruitment Notice The Mississippi Development Authority is an Equal Opportunity Employer and will fill these positions without regard to Age, Race, Religion, National
More informationSetting the Expectation for Success: Performance Management & Appraisal System
HILLSBOROUGH COUNTY CIVIL SERVICE BOARD OFFICE Setting the Expectation for Success: Performance Management & Appraisal System Supervisor s Guide PROCESS OVERVIEW Setting the Expectation for Success: Performance
More informationTHIS POSITION IS ONLY OPEN TO FOPE & CLASSIFIED EMPLOYEES (NON PROBATIONARY) UNTIL FEBRUARY 9, 2015
Human Resources Department 121 S.W. Port St. Lucie Blvd Port St. Lucie, FL 34984-5099 www.cityofpsl.com THIS POSITION IS ONLY OPEN TO FOPE & CLASSIFIED EMPLOYEES (NON PROBATIONARY) UNTIL FEBRUARY 9, 2015
More informationSOCIETY OF ST. VINCENT DE PAUL OF VANCOUVER ISLAND EMPLOYEE PERFORMANCE REVIEW
SOCIETY OF ST. VINCENT DE PAUL OF VANCOUVER ISLAND EMPLOYEE PERFORMANCE REVIEW NAME: PROGRAM: POSITION: REVIEW PERIOD: Introduction As part of the annual employee performance evaluation and review process,
More informationBuilding Trust in Communications
Building Trust in Communications By Noreen Kelly For more information visit: http://www.trustacrossamerica.com Copyright 2013 Next Decade, Inc. Building Trust in Communications My name is Noreen Kelly.
More information