Myths and Truths of Modernization. 43rd Annual ISM Conference August 30, 2010
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1 Myths and Truths of Modernization 43rd Annual ISM Conference August 30, 2010
2 What is Modernization?
3 Myth or Truth? Modernization only refers to technological enhancements?
4 Speaking of technical enhancements
5 Myth or Truth? Modernization only refers to technological enhancements? MYTH
6 The TRUTH is that Modernization is the building blocks of program design and operation Policy Options Waivers Business Process Reengineering (BPR) Technology
7 Myth or Truth? Modernization equates to the demolition of legacy (green screen) systems?
8 Myth or Truth? Modernization equates to the elimination of legacy systems? MYTH
9 The TRUTH is that Modernization - does not equate to the elimination of the old work-horse legacy system - however, it does require that the legacy system be in good working order the system needs to be stable and reasonably adaptable
10 Myth or Truth? Modernization is the magic bullet that will increase productivity, decrease staff and save $$? MYTH
11 The TRUTH is that Modernization - If executed effectively, modernization can increase productivity and/or result in cost reductions - BUT overselling benefits can result in problems - Managing expectations is critical
12 In the end, how is Modernization really defined? - It is an overall focus on enhancing customer service and program delivery - It needs to have measurable results
13 The Process
14 Myth or Truth? IT has all the answers when it comes to modernization efforts? MYTH
15 The TRUTH is that Modernization project should include strong partnerships State Program Technology Officials Other Stakeholders
16 Partnerships State Federal Agency
17 Myth or Truth? The APD process is required by the Feds to prolong the planning/ implementation process for States? MYTH
18 The TRUTH is that the APD Process - Is designed to ensure States are developing projects to meet program requirements - Is designed to ensure Feds are meeting their fiduciary oversight responsibilities
19 Knowing the Process will facilitate approvals and make things easier Knowing the Advanced Planning Document (APD) process is critical! FNS Handbook 901 Advance Planning Documents
20 FNS APD Website
21 Myth or Truth? If we shortcut the planning process there won t be any problems? MYTH
22 The TRUTH Don t Shortcut the Planning Process
23 The TRUTH
24 The TRUTH
25 Myth or Truth? Simply asking the Feds to follow the project on Twitter/Facebook facilitates smoother project planning and implementation? MYTH
26 The TRUTH is that communication is key.. Communication between State and Federal partners is essential Early, often and on-going communication
27
28 Myth or Truth? Feds must approve my documents within 60 days and must approve if I request an expedited review to meet my State s schedule? MYTH
29 The TRUTH Manage expectations and build Federal review into a realistic schedule Feds have up to 60 days to review documents Effective communication w/feds typically facilitates a quicker turnaround and less revisions
30 Myth or Truth? Projects manage themselves? MYTH
31 The TRUTH is that Project management can make or break a project SCOPE QUALITY COST TIME
32 Myth or Truth? Skimping on testing, piloting and contingency plans is a way to shorten my schedule? MYTH
33 The TRUTH is that FNS is looking for extensive system testing plans as a key component
34 Testing, Piloting & Contingency Testing, piloting and contingency plans should be built into the modernization project
35 Conclusion
36 Modernization Not just about technology Communication is critical
37 Questions & Answers Contact Information Lizbeth Silbermann, Director FNS, SNAP Program Development Division Phone: (703) Louis Polzella, Director CT, DSS, Information Technology Services Phone: (860)
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