The strategic role and objectives of operations

Size: px
Start display at page:

Download "The strategic role and objectives of operations"

Transcription

1 The strategic role and objectives of operations Source: Honda Motor Company What is the role of the Operations function? Operations as implementer Operations as supporter Operations as driver Operations Strategy Strategy Operations Operations Operations implements strategy Operations supports strategy Strategy Operations drives strategy 1

2 The strategic role of the Operations function The 3 key attributes of Operations Implementing Supporting Driving Operations contribution Be dependable Operationalize strategy Explain practicalities Be appropriate Understand strategy Contribute to decisions Be innovative Provide foundation of strategy Develop long-term capabilities The four-stage model of Operations contribution Increasing strategic impact Redefining industry expectations Clearly the best in the industry As good as the competitors Holding the organization back Increasing contribution of operations STAGE 1 Correct the worst problems Internally neutral STAGE 2 Adopt best practice Implementing strategy Externally neutral STAGE 3 Link strategy with operations Supporting strategy Internally supportive Increasing operations capabilities STAGE 4 Give an operations advantage Driving strategy Externally supportive 2

3 Suppliers Continue business Develop supplier capability Provide transparent information Broad strategic objectives for an operation applied to stakeholder groups Society Increase employment Enhance community well-being Produce sustainable products Ensure clean environment Customers Appropriate product or service specification Consistent quality Fast delivery Dependable delivery Acceptable price Shareholders Economic value from investment Ethical value from investment Employees Continuous employment Fair pay Good working conditions Personal development The Operations function can provide a competitive advantage through its performance at the five competitive objectives Quality Being RIGHT Speed Being FAST Competitiveness Dependability Being ON TIME Flexibility Being ABLE TO CHANGE Cost Being PRODUCTIVE 3

4 What do the terms quality, speed, dependability, flexibility and cost mean in the context of operations? Which enables you to do things cheaply (cost advantage)? Which enables you to change what you do (flexibility advantage)? Which enables you to do things quickly (speed advantage)? Which enables you to do things on time (dependability advantage)? Which enables you to do things right (quality advantage)? The benefits of excelling Minimum price, highest value Quick delivery Speed Fast throughput Cost Minimum cost, maximum value Reliable operation Dependability Dependable delivery Error-free products and services Quality Error-free processes Ability to change Flexibility Frequent new products, maximum choice 4

5 What does Quality mean in a hospital? Patients receive the most appropriate treatment Treatment is carried out in the correct manner Patients are consulted and kept informed Staff are courteous, friendly and helpful What does Quality mean in an automobile plant? All assembly is to specification Product is reliable All parts are made to specification The product is attractive and blemish-free 5

6 What does Quality mean in a bus company? The buses are clean and tidy The buses are quiet and fume-free The timetable is accurate and user-friendly Staff are courteous, friendly and helpful What does Quality mean in a supermarket? The store is clean and tidy Décor is appropriate and attractive Goods are in good condition Staff are courteous, friendly and helpful 6

7 Quality Quality has several meanings. The two most common are Quality as the specification of a product or service e.g. Lower Hurst Farm produces organic meat raised exclusively on its own farm Quality as the conformance with which the product or service is produced e.g. Quick-service restaurants like McDonald s may buy less expensive meat, but its conformance must be high Quality Irrespective of a product or service s specification quality, producing it so it conforms to its specification consistently brings benefits to any operation Externally it enhances the product or service in the market, or at least avoids customer complaints Internally it brings other benefits to the operation: It prevents errors slowing down throughput speed It prevents errors causing internal unreliability and low dependability It prevents errors causing wasted time and effort, therefore saving cost 7

8 External and internal benefits Quality Cost Speed Dependability Quality Flexibility On-specification products and services What does Speed mean in a hospital? The time between requiring treatment and receiving treatment is kept to a minimum The time for test results, X-rays, etc. to be returned is kept to a minimum 8

9 What does Speed mean in an automobile plant? The time between dealers requesting a vehicle of a particular specification and receiving it is minimized The time to deliver spares to service centres is minimized What does Speed mean in a bus company? The time between a customer setting out on the journey and reaching his or her destination is kept to a minimum 9

10 What does Speed mean in a supermarket? The time for the total transaction of going to the supermarket, making the purchases and returning is minimized Goods are immediately available Speed Speed again has different interpretations, externally and internally Externally it means the elapsed time between a customer asking for a product or service and getting it (in a satisfactory condition) It often enhances the value of the product or service to customers Internally it brings other benefits to the operation: It helps to overcome internal problems by maintaining dependability It reduces the need to manage transformed resources as they pass through the operation, therefore saving cost 10

11 External and internal benefits Speed Short delivery lead-time Speed Cost Dependability Quality Flexibility On-specification products and services What does Dependability mean in a hospital? The proportion of appointments that are cancelled is kept to a minimum Keeping appointment times Test results, X-rays, etc. are returned as promised 11

12 What does Dependability mean in an automobile plant? On-time delivery of vehicles to dealers On-time delivery of spares to service centres What does Dependability mean in a bus company? Keeping to the published timetable at all points on the route Constant availability of seats for passengers 12

13 What does Dependability mean in a supermarket? Predictable opening hours Proportion of goods out of stock kept to a minimum Keeping to reasonable queuing times Constant availability of parking Dependability Externally it enhances the product or service in the market, or at least avoids customer complaints Internally it brings other benefits to the operation: It prevents late delivery slowing down throughput speed It prevents lateness causing disruption and wasted time and effort, therefore saving cost 13

14 External and internal benefits Dependability Short delivery lead-time Speed Cost Dependability Reliable delivery Quality Flexibility On-specification products and services Flexibility has several distinct meanings but is always associated with an operation s ability to change Change what? Flexibility The products and services it brings to the market Product/service flexibility The mix of products and services it produces at any one time Mix flexibility The volume of products and services it produces Volume flexibility The delivery time of its products and services Delivery flexibility 14

15 What does Flexibility mean in a hospital? Introducing new treatments Providing a wide range of treatments The ability to adjust the number of patients treated The ability to reschedule appointments What does Flexibility mean in an automobile plant? The introduction of new models A wide range of options The ability to adjust the number of vehicles manufactured The ability to reschedule manufacturing priorities 15

16 What does Flexibility mean in a bus company? The introduction of new routes and excursions A large number of locations served The ability to adjust the frequency of services The ability to reschedule trips What does Flexibility mean in a supermarket? The introduction of new lines A wide range of goods stocked The ability to adjust the number of customers served The ability to get out-of-stock items 16

17 External and internal benefits Flexibility Short delivery lead-time Speed Cost Dependability Reliable delivery On-specification products and services Quality Flexibility Frequent new products/services Wide range Volume and delivery changes What does Cost mean in a hospital? Bought-in materials and services Technology and facilities costs Staff costs 17

18 What does Cost mean in an automobile plant? Bought-in materials and services Technology and facilities costs Staff costs What does Cost mean in a bus company? Bought-in materials and services Technology and facilities costs Staff costs 18

19 What does Cost mean in a supermarket? Bought-in materials and services Technology and facilities costs Staff costs Cost The cost of producing products and services is obviously influenced by many factors such as input costs, but two important sets are The 4 V s: volume variety variation visibility The internal performance of the operation in terms of quality speed dependability flexibility 19

20 External and internal benefits Cost Low price, high margin, or both Short delivery lead-time Speed Cost Dependability Reliable delivery On-specification products and services Quality Flexibility Frequent new products/services Wide range Volume and delivery changes Polar diagrams Polar diagrams are used to indicate the relative importance of each performance objective to an operation or process They can also be used to indicate the difference between different products and services produced by an operation or process 20

21 Polar diagrams for a taxi service versus a bus service Taxi service Cost Bus service Speed Dependability Quality Flexibility Polar diagrams for a proposed police performance method Required performance Reassurance Actual performance Efficiency Crime reduction Working with criminal justice agencies Crime detection 21

22 Polar diagrams for newspaper collection and general recycling services Newspaper collection service Cost General recycling service Speed Dependability Quality Flexibility Key Terms Test The four-stage model of operations contribution A model devised by Hayes and Wheelwright that categorizes the degree to which operations management has a positive influence on overall strategy. Quality There are many different approaches to defining this. We define it as consistent conformance to customers expectations. Speed The elapsed time between customers requesting products or services and receiving them. 22

23 Key Terms Test Dependability Delivering, or making available, products or services when they were promised to the customer. Flexibility The degree to which an operation s process can change what it does, how it is doing it, or when it is doing it. Product/service flexibility The operation s ability to introduce new or modified products and services. Key Terms Test Mix flexibility The operation s ability to produce a wide range of products and services. Volume flexibility The operation s ability to change its level of output or activity to produce different quantities or volumes of products and services over time. Delivery flexibility The operation s ability to change the timing of the delivery of its services or products. 23

24 Key Terms Test Mass customization The ability to produce products or services in high volume, yet vary their specification to the needs of individual customers or types of customer. Agility The ability of an operation to respond quickly and at low cost as market requirements change. Productivity The ratio of what is produced by an operation or process to what is required to produce it, that is, the output from the operation divided by the input to the operation. 24

Skills Knowledge Energy Time People and decide how to use themto accomplish your objectives.

Skills Knowledge Energy Time People and decide how to use themto accomplish your objectives. Chapter 8 Selling With a Strategy Strategy Defined A strategy is a to assemble your resources Skills Knowledge Energy Time People and decide how to use themto accomplish your objectives. In selling, an

More information

ID Class MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.

ID Class MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. Exam: Operations Management Name Total Scors: ID Class MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 1) Which of the following incorporates the

More information

Taxicab Driver Sample Forms. 1. Tasks. Task 1. Task 2

Taxicab Driver Sample Forms. 1. Tasks. Task 1. Task 2 Sample Forms Taxi and limousine drivers drive automobiles and limousines to transport passengers. Taxi and limousine drivers are employed by taxi and other transportation service companies, or they may

More information

Chapter 1. 5) Transformation outputs can always be seen. A) True B) False. 6) Transformation outputs can always be conveniently stored.

Chapter 1. 5) Transformation outputs can always be seen. A) True B) False. 6) Transformation outputs can always be conveniently stored. Chapter 1 1) What is operations management? A) The process of satisfying the needs of internal and external customers. B) The activity of producing products and services. C) What all managers do when they

More information

4.1. Chapter 4. Process design 4.1

4.1. Chapter 4. Process design 4.1 4.1 Chapter 4 Process design 4.1 4.2 Key operations questions In Chapter 4 Process design Slack et al. identify the following key questions: What is process design? What objectives should process design

More information

Covisint: Help or Hindrance? By Charles Stunson

Covisint: Help or Hindrance? By Charles Stunson Covisint: Help or Hindrance? By Charles Stunson Introduction Since the press release on February 25, 2000, four of the largest automotive manufacturers in the world have been successful in assisting the

More information

Taipei European School Bus Charter

Taipei European School Bus Charter Taipei European School Bus Charter This document outlines the operational parameters of Taipei European School s bus transportation service. Appendix 1 sets out key rules and regulations relating to passenger

More information

Outsourcing. Definitions. Outsourcing Strategy. Potential Advantages of an Outsourced Service. Procurement Process

Outsourcing. Definitions. Outsourcing Strategy. Potential Advantages of an Outsourced Service. Procurement Process CIPS takes the view that the outsourcing of services to specialist providers can often lead to better quality of services and increased value for money. Purchasing and supply management professionals should

More information

1. LEADERSHIP 90 INFORMATION & ANALYSIS STRATEGIC QUALITY PLANNING 4. HUMAN RESOURCE DEVELOPMENT & MANAGEMENT 150

1. LEADERSHIP 90 INFORMATION & ANALYSIS STRATEGIC QUALITY PLANNING 4. HUMAN RESOURCE DEVELOPMENT & MANAGEMENT 150 MANAGEMENT EFFECTIVENESS If you are interested in achieving quality management, service excellence and customer satisfaction, this is the audit used by Ritz Carlton to earn the national quality award.

More information

From Brand Management to Global Business Management in Market-Driven Companies *

From Brand Management to Global Business Management in Market-Driven Companies * From Brand Management to Global Business Management in Market-Driven Companies * Emilio Zito ** Abstract Over the past several years, the most competitive mass-market companies (automobile, high-tech,

More information

Creating Supply Chain Resilience Through Agile Six Sigma By Professor Martin Christopher & Christine Rutherford

Creating Supply Chain Resilience Through Agile Six Sigma By Professor Martin Christopher & Christine Rutherford June - August 2004 Creating Supply Chain Resilience Through Agile Six Sigma By Professor Martin Christopher & Christine Rutherford Today s global supply chains are, in effect, highly complex networks.

More information

Procedure document. Department of Transport School Bus Centre Review

Procedure document. Department of Transport School Bus Centre Review Procedure document Department of Transport School Bus Centre Review SCHOOL BUS CENTRE REVIEWS PROCEDURE DOCUMENT It is the responsibility of the Department of Transport (DOT) to monitor and review the

More information

The views expressed in this publication do not necessarily reflect the official views of the Asian Productivity Organization (APO) or any APO member.

The views expressed in this publication do not necessarily reflect the official views of the Asian Productivity Organization (APO) or any APO member. First published in Japan by Leaf Square Hongo Building 2F 1-24-1 Hongo, Bunkyo-ku Tokyo 113-0033, Japan www.apo-tokyo.org 2015 The views expressed in this publication do not necessarily reflect the official

More information

NATIONAL TRANSPORT AND SAFETY AUTHORITY

NATIONAL TRANSPORT AND SAFETY AUTHORITY NATIONAL TRANSPORT AND SAFETY AUTHORITY SCHOOL TRANSPORTATION SAFETY GUIDELINES BY THE NATIONAL TRANSPORT AND SAFETY AUTHORITY School transportation plays an important and long-term role in the lives of

More information

Ethical and environmental policy. Union of Brunel Students

Ethical and environmental policy. Union of Brunel Students Ethical and environmental policy Senior Management and Student Officers Version 2.0 November 2012 1 Contents Ethical and environmental policy 1. Introduction 3 2. Objectives 4 3. Environmental working

More information

1. An overview of local authority communications p3. 2. New National Reputation Project p3. 3. Key aims of the Corporate Communications Strategy p4

1. An overview of local authority communications p3. 2. New National Reputation Project p3. 3. Key aims of the Corporate Communications Strategy p4 Corporate Communications Strategy 2010-2015 Contents 1. An overview of local authority communications p3 2. New National Reputation Project p3 3. Key aims of the Corporate Communications Strategy p4 4.

More information

JUST IN TIME (JIT) CONTEXT A PHILOSOPHY, A PROCESS P6/341-I ORIGINS:

JUST IN TIME (JIT) CONTEXT A PHILOSOPHY, A PROCESS P6/341-I ORIGINS: JUST IN TIME (JIT) Original written by professor José Luis Fernández at IE Business School. Original version, 22 January 2004. Last revised, 18 July 2008. Published by IE Publishing Department. María de

More information

CALGARY BOARD OF EDUCATION

CALGARY BOARD OF EDUCATION CALGARY BOARD OF EDUCATION Administrative Regulation 6096 - Transportation Responsibilities and School Bus Rules Approved: December 14, 2004 1 st Amendment: November 1, 2007 2 nd Amendment: August 1, 2008

More information

SHRIRAM TRANSPORT FINANCE COMPANY LIMITED. Business Responsibility Policy

SHRIRAM TRANSPORT FINANCE COMPANY LIMITED. Business Responsibility Policy SHRIRAM TRANSPORT FINANCE COMPANY LIMITED INTRODUCTION Business Responsibility Policy Shriram Transport Finance Company Limited ( the Company ), conscious about its social, environmental and economic responsibilities

More information

Why build the Silvertown Tunnel?

Why build the Silvertown Tunnel? Why build the Silvertown Tunnel? Over the last 30 years east London has changed with the redevelopment of former industrial areas into major commercial and residential districts. The development of Canary

More information

Operations Management. Introduction to Operations Management. Operations: the conversion process. Supply Chain. What is operations?

Operations Management. Introduction to Operations Management. Operations: the conversion process. Supply Chain. What is operations? 1-1 Introduction to Operations Management Chapter 1 Introduction to Operations Management 1-2 Introduction to Operations Management Operations Management What is operations? The part of a business organization

More information

How to become an Approved Contractor

How to become an Approved Contractor How to become an Approved Contractor The SIA Approved Contractor scheme gives your organisation the opportunity to distinguish itself as amongst the best providers of private security services in the UK.

More information

2 Organizations and Organizational Structures 2.1 Functional and Project Organizations, Typical Goals and Performance Measures

2 Organizations and Organizational Structures 2.1 Functional and Project Organizations, Typical Goals and Performance Measures 2 Organizations and Organizational Structures 2.1 Functional and Project Organizations, Typical Goals and Performance Measures The history of organizations is probably as long as the history of mankind.

More information

ACCA Certified Accounting Technician Examination Paper T7. Section A. 2 C ($200,000 ($200,000 0 2 x 0 15)) = $50,000

ACCA Certified Accounting Technician Examination Paper T7. Section A. 2 C ($200,000 ($200,000 0 2 x 0 15)) = $50,000 Answers ACCA Certified Accounting Technician Examination Paper T7 Planning, Control and Financial Management December 2009 Answers Section A 1 A 2 C ($200,000 ($200,000 0 2 x 0 15)) = $50,000 3 D 4 B $3,600

More information

Thameslink new Class 700 trains

Thameslink new Class 700 trains Thameslink new Class 700 trains Your questions answered 1. When will the new trains enter service? The first trains are expected to enter passenger service in spring 2016 on the existing Bedford to Brighton,

More information

ENHANCING THE USEFULNESS OF CVP ANALYSIS AS AN OPERATING AND STRATEGIC TOOL

ENHANCING THE USEFULNESS OF CVP ANALYSIS AS AN OPERATING AND STRATEGIC TOOL ENHANCING THE USEFULNESS OF CVP ANALYSIS AS AN OPERATING AND STRATEGIC TOOL Steven A. Fisher, Department of Accountancy, College of Business Administration, California State University, Long Beach, Long

More information

Customer Charter: our promise to you.

Customer Charter: our promise to you. Customer Charter: our promise to you. 2014 Edition SPECIALIST IN LUBRICANTS CUSTOMER SERVICE CENTRE A telephone call will put you in direct contact with our designated Customer Service Team within our

More information

Tackling Fare Evasion on Calgary s CTrain System

Tackling Fare Evasion on Calgary s CTrain System Tackling Fare Evasion on Calgary s CTrain System 12 th National Light Rail Conference Sustaining the Metropolis: LRT and Street Cars for Super Cities Salt Lake City, Utah November 2012 Profile of Calgary

More information

Business Plan & Guidance Notes July 2014

Business Plan & Guidance Notes July 2014 Business Plan & Guidance Notes July 2014 For more information please contact: Iheanyi Ibe Enterprise Support Officer Cardiff University Enterprise Centre for Skills, Enterprise and Volunteering (CSEV)

More information

A target cost is arrived at by identifying the market price of a product and then subtracting a desired profit margin from it.

A target cost is arrived at by identifying the market price of a product and then subtracting a desired profit margin from it. Answers Fundamentals Level Skills Module, Paper F5 Performance Management June 2015 Answers Section A 1 C Divisional profit before depreciation = $2 7m x 15% = $405,000 per annum. Less depreciation = $2

More information

Staying alert A guide to passenger security

Staying alert A guide to passenger security Staying alert A guide to passenger security GO Safely GO Transit is one of the safest transit systems in North America. Still, we have to be prepared for unexpected incidents. Your safety and security

More information

LECTURE 1 SERVICE INVENTORY MANAGEMENT

LECTURE 1 SERVICE INVENTORY MANAGEMENT LECTURE 1 SERVICE INVENTORY MANAGEMENT Learning objective To discuss the role of service inventory and types of inventories in service sector 10.1 Service Inventory A Service product can be viewed as a

More information

Quality Driver Education 202 Main Street Pendleton, Indiana 46064 765-425-2252. Contract & Registration

Quality Driver Education 202 Main Street Pendleton, Indiana 46064 765-425-2252. Contract & Registration Quality Driver Education 202 Main Street Pendleton, Indiana 46064 765-425-2252 Contract & Registration Month of class: of application: Last Name: Male Female First Name: Middle Initial: Address: City:

More information

BUSINESS. Unit 15 Change management. 2016 Suite. Cambridge TECHNICALS LEVEL 3. K/507/8162 Guided learning hours: 60. ocr.org.

BUSINESS. Unit 15 Change management. 2016 Suite. Cambridge TECHNICALS LEVEL 3. K/507/8162 Guided learning hours: 60. ocr.org. 2016 Suite Cambridge TECHNICALS LEVEL 3 BUSINESS Unit 15 Change management K/507/8162 Guided learning hours: 60 Version 2 - Revised content - March 2016 ocr.org.uk/business LEVEL 3 UNIT 15: Change management

More information

Managing Student Leave and Travel

Managing Student Leave and Travel Managing Student Leave and Travel Purpose of this Procedure: The purpose of this procedure is to ensure that students living at Dunstan High School Hostel are safely under the supervision of hostel staff

More information

ASTRAZENECA GLOBAL POLICY SAFETY, HEALTH AND ENVIRONMENT (SHE)

ASTRAZENECA GLOBAL POLICY SAFETY, HEALTH AND ENVIRONMENT (SHE) ASTRAZENECA GLOBAL POLICY SAFETY, HEALTH AND ENVIRONMENT (SHE) THIS POLICY SETS OUT HOW WE WILL MEET OUR COMMITMENT TO OPERATING OUR BUSINESS IN A WAY THAT PROTECTS PERSONAL HEALTH, WELLBEING AND SAFETY

More information

Taxi Licensing Scrutiny Review

Taxi Licensing Scrutiny Review Taxi Licensing Scrutiny Review Summary of Consultation Findings Response Rates 40 surveys were issued by post/email with a closing date of 12 January 2011. 10 responses were received resulting in a 25%

More information

PASSENGER RELATIONS PLAN

PASSENGER RELATIONS PLAN LAST UPDATED: 1 SEPTEMBER 2015, version 1.0 FOR REVIEW: 1 SEPTEMBER 2016 Customer service is an integral part of the Transdev NSW business; as part of our commitment to customers, we have developed this

More information

TARGET COSTING AND THE PRODUCT DEVELOPMENT CYCLE ESTABLISH TARGET

TARGET COSTING AND THE PRODUCT DEVELOPMENT CYCLE ESTABLISH TARGET TARGET COSTING 1 TARGET COSTING AND THE PRODUCT DEVELOPMENT CYCLE Market Research ESTABLISH TARGET ATTAIN TARGET Competitive Strategy Product Strategy and Profit Plans Product Concept & Feasibility Product

More information

Key Performance Indicators. @StephenLynch @RESULTSdotcom Stephen.Lynch@Results.com

Key Performance Indicators. @StephenLynch @RESULTSdotcom Stephen.Lynch@Results.com Key Performance Indicators Presenter: Stephen Lynch Twitter: @StephenLynch @RESULTSdotcom Email: Stephen.Lynch@Results.com Presentation Available: www.results.com/slides Questions to identify your KPIs

More information

Parkrose School District 3

Parkrose School District 3 Parkrose School District 3 Code: EEA-AR Adopted: 12/91 Readopted: 10/23/95 Revised: 03/13/00 STUDENT TRANSPORTATION SERVICES This procedure has been developed for the purpose of establishing rules, regulations

More information

Applying Fixed Route Principles To Improve Paratransit Runcutting. Keith Forstall

Applying Fixed Route Principles To Improve Paratransit Runcutting. Keith Forstall Applying Fixed Route Principles To Improve Paratransit Runcutting Keith Forstall Why is runcutting important? Scheduling algorithms are designed to schedule trips efficiently They depend on vehicle capacity

More information

Building Relationships by Leveraging your Supply Chain. An Oracle White Paper December 2001

Building Relationships by Leveraging your Supply Chain. An Oracle White Paper December 2001 Building Relationships by Leveraging your Supply Chain An Oracle White Paper December 2001 Building Relationships by Leveraging your Supply Chain EXECUTIVE OVERVIEW This white paper illustrates why a fusion

More information

Transit Cost Analysis

Transit Cost Analysis Transit Cost Analysis Types of Costs Fixed Cost: does not vary with the amount of service provided in the short run. Variable Costs: change with the amount of service provided. Variable Cost Fixed Level

More information

Fundamentals Level Skills Module, Paper F5. Section A

Fundamentals Level Skills Module, Paper F5. Section A Answers Fundamentals Level Skills Module, Paper F5 Performance Management December 2014 Answers Section A 1 A Division A: Profit = $14 4m x 30% = $4 32m Imputed interest charge = $32 6m x 10% = $3 26m

More information

New and Living Way Bible Church Transportation Policies and Procedures

New and Living Way Bible Church Transportation Policies and Procedures Introduction The safety of our passengers at New and Living Way Bible Church is very important. With this in mind, New and Living Way has instituted the following policies and procedures for van ministry

More information

Delivering Excellence in Insurance Claims Handling

Delivering Excellence in Insurance Claims Handling Delivering Excellence in Insurance Claims Handling Guide to Best Practice Delivering Excellence in Insurance Claims Handling Contents Page 1. Introduction 1 2. Executive Summary 2 3. Components of Best

More information

Nissan Motor Co., Ltd. (7201) - Financial and Strategic SWOT Analysis Review

Nissan Motor Co., Ltd. (7201) - Financial and Strategic SWOT Analysis Review Brochure More information from http://www.researchandmarkets.com/reports/1367784/ Nissan Motor Co., Ltd. (7201) - Financial and Strategic SWOT Analysis Review Description: Nissan Motor Co., Ltd. (7201)

More information

meet and exceed customer expectation not just on price Read the example of McDonald s outlined on Jobber, pages 11-12.

meet and exceed customer expectation not just on price Read the example of McDonald s outlined on Jobber, pages 11-12. Customer value = Perceived benefits perceived sacrifice Or we can put this another way: the gain (acquisition of the product or service) must outweigh the pain of acquisition (cost, difficulty of obtaining

More information

Lead Management System

Lead Management System Function. Challenge. Approach A software solution that enables seamless collaboration for line-of-business activities by supportive data falls into the larger realm of Business Management Systems. The

More information

Queuing Theory II 2006 Samuel L. Baker

Queuing Theory II 2006 Samuel L. Baker QUEUING THEORY II 1 More complex queues: Multiple Server Single Stage Queue Queuing Theory II 2006 Samuel L. Baker Assignment 8 is on page 7. Assignment 8A is on page 10. -- meaning that we have one line

More information

Pays directly for business travel on behalf of an employee. Provides travel facilities, such as a train ticket, for an employee.

Pays directly for business travel on behalf of an employee. Provides travel facilities, such as a train ticket, for an employee. Introduction This section explains the tax position of employees who travel for business purposes in the course of their jobs. Typically, this will involve employees using their own motor cars for business

More information

Understanding Operations Management The Open University (2011)

Understanding Operations Management The Open University (2011) Understanding Operations Management The Open University (2011) 3 The transformation model 3.1 The transformation model The discussion above has highlighted the role of operations in creating and delivering

More information

English National Concessionary Travel Scheme (Free) Bus Pass General Frequently Asked Questions

English National Concessionary Travel Scheme (Free) Bus Pass General Frequently Asked Questions English National Concessionary Travel Scheme (Free) Bus Pass General Frequently Asked Questions 1. Who is eligible for a pass? From April 2010, the age of eligibility for concessionary bus travel was brought

More information

LSU RISK ASSESSMENT FORM AU FORM D

LSU RISK ASSESSMENT FORM AU FORM D Club Date of Risk Assessment Updated 21.11.11 Author Ann Wilson/Dave Crawford Proposed Review Date Location/Event/Activity TRIPS/TOURS/TRAINING WEEKENDS Driving to and from venues (minibuses/van) Please

More information

A New View of CSR: Company Stakeholder Responsibility

A New View of CSR: Company Stakeholder Responsibility A New View of CSR: Company Stakeholder Responsibility R. EDWARD FREEMAN THE DARDEN SCHOOL AND THE BUSINESS ROUNDTABLE INSTITUTE FOR CORPORATE ETHICS FREEMANE@DARDEN.VIRGINIA.EDU BOLOGNA, ITALY JUNE 2007

More information

5.5. What is a car for tax purposes?

5.5. What is a car for tax purposes? 5.4.6. Transfer of part ownership The argument that there is no car benefit-in-kind where the vehicle is transferred to an employee or director, in part or in whole, was argued in the High Court (Christensen

More information

Pre-Test Chapter 25 ed17

Pre-Test Chapter 25 ed17 Pre-Test Chapter 25 ed17 Multiple Choice Questions 1. Refer to the above graph. An increase in the quantity of labor demanded (as distinct from an increase in demand) is shown by the: A. shift from labor

More information

GUIDELINES FOR MOTOR VEHICLE DEALERSHIP TRADE BOARD LIMITED 10 TH FLOOR AIR JAMAICA BUILDING 72 HARBOUR STREET KINGSTON

GUIDELINES FOR MOTOR VEHICLE DEALERSHIP TRADE BOARD LIMITED 10 TH FLOOR AIR JAMAICA BUILDING 72 HARBOUR STREET KINGSTON GUIDELINES FOR MOTOR VEHICLE DEALERSHIP TRADE BOARD LIMITED 10 TH FLOOR AIR JAMAICA BUILDING 72 HARBOUR STREET KINGSTON Introduction 1.1 The Trade Board Limited is responsible for the certification of

More information

Interpretation of Financial Statements

Interpretation of Financial Statements Interpretation of Financial Statements Author Noel O Brien, Formation 2 Accounting Framework Examiner. An important component of most introductory financial accounting programmes is the analysis and interpretation

More information

TRANSPORTATION 3 Support Staff & Bus Riding Duties

TRANSPORTATION 3 Support Staff & Bus Riding Duties 1.0 RATIONALE At time, support staff are hired to work during the regular school day in a school program, and also supervise students on the bus or in a private vehicle as students are transported to and/or

More information

Vol 2_v9final 1/24/05 12:22 PM Page 1. Lift-Van & ADA Access Services G U I D E

Vol 2_v9final 1/24/05 12:22 PM Page 1. Lift-Van & ADA Access Services G U I D E Vol 2_v9final 1/24/05 12:22 PM Page 1 Lift-Van & ADA Access Services G U I D E 2 Vol 2_v9final 1/24/05 12:22 PM Page 2 This Guide is available in accessible formats. Please contact S.F. Paratransit at

More information

City of Oak Creek. Class Title: Emergency Services Dispatcher. Division: Administrative Location: Police Station

City of Oak Creek. Class Title: Emergency Services Dispatcher. Division: Administrative Location: Police Station City of Oak Creek Class Title: Emergency Services Dispatcher Department: Police Division: Administrative Location: Police Station Job Code Number: Grade Number: Non-Union Summary Description Performs a

More information

Econ 101: Principles of Microeconomics

Econ 101: Principles of Microeconomics Econ 101: Principles of Microeconomics Chapter 12 - Behind the Supply Curve - Inputs and Costs Fall 2010 Herriges (ISU) Ch. 12 Behind the Supply Curve Fall 2010 1 / 30 Outline 1 The Production Function

More information

Paper P5. Advanced Performance Management. Thursday 4 December 2014. Professional Level Options Module

Paper P5. Advanced Performance Management. Thursday 4 December 2014. Professional Level Options Module Professional Level Options Module Advanced Performance Management Thursday 4 December 2014 Time allowed Reading and planning: Writing: 15 minutes 3 hours This paper is divided into two sections: Section

More information

YORK REGION DISTRICT SCHOOL BOARD

YORK REGION DISTRICT SCHOOL BOARD YORK REGION DISTRICT SCHOOL BOARD Policy #642.0, Field Trips Procedure #642.1, One-Day Trips Procedure #642.2, Short-Term Overnight Field Trips Procedure #642.3, Extended Field Trips Procedure #642.4,

More information

Section Sixteen. Transportation

Section Sixteen. Transportation Section Sixteen Transportation Section 16 TRANSPORTATION Lakehead District School Board Policies and Procedures Lakehead District School Board services a very large area. With the intent of providing this

More information

Definition of a Lease

Definition of a Lease October 2015 Leases Project Update Definition of a Lease Project background The IASB and the FASB (the Boards) are working together to improve the accounting for leases. The Boards have concluded that

More information

COMMERCIAL VEHICLE CERTIFICATE AND INSURANCE REGULATION

COMMERCIAL VEHICLE CERTIFICATE AND INSURANCE REGULATION Province of Alberta TRAFFIC SAFETY ACT COMMERCIAL VEHICLE CERTIFICATE AND INSURANCE REGULATION Alberta Regulation 314/2002 With amendments up to and including Alberta Regulation 87/2014 Office Consolidation

More information

home Profile WorldWide ServiceS MeetingS fleet technology contact The UlTimaTe ChaUffeUr-Driven experience www.premiertrans.com

home Profile WorldWide ServiceS MeetingS fleet technology contact The UlTimaTe ChaUffeUr-Driven experience www.premiertrans.com The Ultimate Chauffeur-Driven Experience www.premiertrans.com Premier Transportation is a global leader in chauffeured services and ground transportation logistics. Performance-driven and customer oriented,

More information

Draft Regulations. Notice. Part 2 GAZETTE OFFICIELLE DU QUÉBEC, November 27, 2014, Vol. 146, No. 48A 2519A

Draft Regulations. Notice. Part 2 GAZETTE OFFICIELLE DU QUÉBEC, November 27, 2014, Vol. 146, No. 48A 2519A Part 2 GAZETTE OFFICIELLE DU QUÉBEC, November 27, 2014, Vol. 146, No. 48A 2519A Draft Regulations Notice Automobile Insurance Act (chapter A-25) Notice is hereby given, in accordance with sections 10 and

More information

REQUEST FOR PROPOSAL #10-14 FOR THE MANAGEMENT, OPERATION, AND MAINTENANCE OF MONTGOMERY COUNTY PUBLIC TRANSPORTATION SYSTEM

REQUEST FOR PROPOSAL #10-14 FOR THE MANAGEMENT, OPERATION, AND MAINTENANCE OF MONTGOMERY COUNTY PUBLIC TRANSPORTATION SYSTEM REQUEST FOR PROPOSAL #10-14 FOR THE MANAGEMENT, OPERATION, AND MAINTENANCE OF MONTGOMERY COUNTY PUBLIC TRANSPORTATION SYSTEM The County of Montgomery, located in New York State, invites proposals to provide

More information

Strategic procurement

Strategic procurement Strategic procurement B L A Ž E N K A K N E Ž E V I Ć, P H D Management philososphy in general is shifting towards more holistic views concerning the integration of material and information flows Procurement

More information

STATE TRANSIT POSITION DESCRIPTION

STATE TRANSIT POSITION DESCRIPTION STATE TRANSIT POSITION DESCRIPTION POSITION: DIVISION: REPORTS TO: Fleet Administration Assistant Operational and Fleet Support Finance and Administration Manager GRADE: Clerk Grade 3/4 DATE: February

More information

siemens.com/mobility Traffic data analysis in Sitraffic Scala/Concert The expert system for visualization, quality management and statistics

siemens.com/mobility Traffic data analysis in Sitraffic Scala/Concert The expert system for visualization, quality management and statistics siemens.com/mobility Traffic data analysis in Sitraffic Scala/Concert The expert system for visualization, quality management and statistics 2 Traffic data analysis produces transparent intersections The

More information

Look Who s Driving Now. A Parent s Guide to Graduated Driver Licensing

Look Who s Driving Now. A Parent s Guide to Graduated Driver Licensing Look Who s Driving Now A Parent s Guide to Graduated Driver Licensing Welcome Introduction what to expect from this session The driver education course Level 1, Level 2 and Level 3 licenses Coaching tips

More information

Activity 28.1 (page 509): Types of costs. Business Indirect cost Explanation. digger

Activity 28.1 (page 509): Types of costs. Business Indirect cost Explanation. digger 28Costs Activity 28.1 (page 509): Types of costs 1 Identify one indirect cost for each of these businesses: a building firm a high-street bank a TV repairer an oil-fired power station. [4] 2 Explain why

More information

If you buy insurance, you are making a personal decision about how you want to manage your risk if things go wrong.

If you buy insurance, you are making a personal decision about how you want to manage your risk if things go wrong. http://understandinsurance.com.au/buying-insurance Buying insurance If you buy insurance, you are making a personal decision about how you want to manage your risk if things go wrong. There are a large

More information

Key Benefits: Minimize lead times and maximize on-time deliveries to customers. Respond quickly to changes in demand for materials and capacity

Key Benefits: Minimize lead times and maximize on-time deliveries to customers. Respond quickly to changes in demand for materials and capacity Microsoft Business Solutions Axapta Master Planning streamlines your manufacturing processes and supply chain to help you reduce costs and satisfy customer demands. Key Benefits: Minimize lead times and

More information

Customer Charter Audit Quarter 2 2015

Customer Charter Audit Quarter 2 2015 Customer Charter Audit Quarter 2 215 Introduction The Bus Éireann Customer Charter Audit is conducted quarterly to establish if the company s performance levels reach the requirements outlined in its Customer

More information

The Language of the Stock Market

The Language of the Stock Market The Language of the Stock Market Family Economics & Financial Education Family Economics & Financial Education Revised November 2004 Investing Unit Language of the Stock Market Slide 1 Why Learn About

More information

SUSTAINABLE TRAFFIC CONCEPT IN MUNICIPALITY OF NEA KYDONIA

SUSTAINABLE TRAFFIC CONCEPT IN MUNICIPALITY OF NEA KYDONIA SUSTAINABLE TRAFFIC CONCEPT IN MUNICIPALITY OF NEA KYDONIA The municipality of Nea Kydonia in prefecture of Chania, Crete, is located in an area of 2.150 hectares in a coastal district, 5 km west of the

More information

University of Guelph Transportation Demand Management (TDM) Plan Changing Our Travel Habits 2009/10 2019/20

University of Guelph Transportation Demand Management (TDM) Plan Changing Our Travel Habits 2009/10 2019/20 University of Guelph Transportation Demand Management (TDM) Plan Changing Our Travel Habits 2009/10 2019/20 Introduction: Over the years our society s dependence on the private automobile as the primary

More information

www.casece.com kwanchit.netprapa@cnhind.com Tel. +66 2645 8147 CNH INDUSTRIAL SERVICE LTD. 173 South Sathorn Asia Center 23rd floor, Bangkok,

www.casece.com kwanchit.netprapa@cnhind.com Tel. +66 2645 8147 CNH INDUSTRIAL SERVICE LTD. 173 South Sathorn Asia Center 23rd floor, Bangkok, www.casece.com kwanchit.netprapa@cnhind.com Tel. +66 2645 8147 CNH INDUSTRIAL SERVICE LTD. 173 South Sathorn Asia Center 23rd floor, Bangkok, Thailand A DEALERSHIP OPPORTUNITY WITH A LEADING COMPANY AWAITS

More information

Jobs That Are Exempt As a Result of the FLSA

Jobs That Are Exempt As a Result of the FLSA Workers Compensation Issues/independent contractors and misclassification Most jobs are governed by the FLSA. Some are not. Some jobs are excluded from FLSA coverage by statute. Other jobs, while governed

More information

Pupil Transportation Cost and Outsourcing Feasibility Study Performed for the West Plains R-VII Schools May 2013

Pupil Transportation Cost and Outsourcing Feasibility Study Performed for the West Plains R-VII Schools May 2013 Pupil Transportation Cost and Outsourcing Feasibility Study Performed for the West Plains R-VII Schools May 2013 The TransPar Group, Inc. of Lee s Summit, Missouri was engaged by the West Plains Schools

More information

Small Business Grants Marketing info checklist

Small Business Grants Marketing info checklist Small Business Grants Marketing info checklist Prepared by Helen Ward Director ClientEdge and past City of Melbourne assessment panel member The following information is provided to guide you to complete

More information

Merton Parking Service CCTV Enforcement Manual

Merton Parking Service CCTV Enforcement Manual Merton Parking Service CCTV Enforcement Manual Version 1.3 April 2013 Introduction Legislation Data protection Health & Safety CCCTV camera equipment Mobile CCTV vehicles CCTV control room CCTV evidence

More information

ANSWERS TO END-OF-CHAPTER QUESTIONS

ANSWERS TO END-OF-CHAPTER QUESTIONS ANSWERS TO END-OF-CHAPTER QUESTIONS 23-1 Briefly indicate the basic characteristics of pure competition, pure monopoly, monopolistic competition, and oligopoly. Under which of these market classifications

More information

producer group/company management

producer group/company management MODULE 2 PRODUCER GROUP/COMPANY MANAGEMENT Module 1 dealt with the analysis of organizations according to the 5M-approach. Module 2 takes a detailed look at the two M s of Men and Methods. This Module

More information

RULES AND REGULATIONS FOR FINANCING PROJECTS AND COMMERCIAL ACTIVITIES

RULES AND REGULATIONS FOR FINANCING PROJECTS AND COMMERCIAL ACTIVITIES Page 1 of 8 Section 1. Purpose These Rules and Regulations are adopted by the Board of Governors pursuant to Article 13.3. of the Agreement Establishing the Black Sea Trade and Development Bank (Establishing

More information

Optimizing Rewards and Employee Engagement

Optimizing Rewards and Employee Engagement Optimizing Rewards and Employee Engagement Improving employee motivation and engagement, and identifying the right total rewards strategy to influence workforce effectiveness. Kevin Aselstine, Towers Perrin

More information

Collaborative Project Management Made Simple

Collaborative Project Management Made Simple Collaborative Project Management Made Simple Construction businesses in the building, energy, and infrastructure sectors find Viewpoint For Projects to be an ideal fit. That s because all team members

More information

It s not just about the environment

It s not just about the environment Supply Chain Consultancy It s not just about the environment Sustainable Supply Chains Paul Goose discusses the need to take a wider, more integrated view of operations to ensure long term growth. A great

More information

Management of Uncertainty In Supply Chain

Management of Uncertainty In Supply Chain Management of Uncertainty In Supply Chain Prof.D.P.Patil 1, Prof.A.P.Shrotri 2, Prof.A.R.Dandekar 3 1,2,3 Associate Professor, PVPIT (BUDHGAON), Dist. Sangli(M.S.) sdattatrayap_patil@yahoo.co.in amod_shrotri@rediffmail.com

More information

The Pathology Partnership

The Pathology Partnership The Pathology Partnership Job Title: Medical Laboratory Assistant Band: 2 Reporting to: Accountable to: Responsible for: Department: Location: Key relationships: Specialist Biomedical Scientist Laboratory

More information

10 BRIGHT IDEAS TO BUILD AND GROW YOUR NEMT BUSINESS

10 BRIGHT IDEAS TO BUILD AND GROW YOUR NEMT BUSINESS WHITEPAPER 10 BRIGHT IDEAS TO BUILD AND GROW YOUR NEMT BUSINESS If you re just starting out, or trying to grow your operation, learn what to expect and why NEMT scheduling software is what you need to

More information

Imperial College of Science, Technology and Medicine Supply Chain Management Co-operating to Compete in a Global Food Industry

Imperial College of Science, Technology and Medicine Supply Chain Management Co-operating to Compete in a Global Food Industry Supply Chain Management Co-operating to Compete in a Global Food Industry Dr Andrew Fearne Imperial College at Wye University of London 1 Introduction Forces for change Supply chain management - theory

More information

Service Quality Performance Report 2013

Service Quality Performance Report 2013 NSB GJØVIKBANEN AS Service Quality Performance Report 2013 Passenger Rights Regulation 1371/2007 1. NSB Gjøvikbanen AS NSB Gjøvikbanen AS is a subsidiary in the NSB Group. The company is 100 % owned by

More information

ENVIRONMENTAL POLICY & MANAGEMENT SYSTEM GUIDE

ENVIRONMENTAL POLICY & MANAGEMENT SYSTEM GUIDE ENVIRONMENTAL POLICY & MANAGEMENT SYSTEM GUIDE 1 Statement of Intent Corps Security aims to create and maintain through staff awareness, the highest level of environmental responsibility. We regard the

More information