NDMS Risk Compliance Program

Transcription

1 FRAUD THRESHOLDS (At Outlet ) NDMS Risk Compliance Program Fraud Compliance Program Fraud Performance (MFP) Program Global Audit Program (GMAP) US $5,000 of reported cross-border fraud 5 cross-border fraud transactions.5% cross-border fraud-to-sales ratio Fraud-to-sales ratio >= 3% and <= 4.99% and > 3 fraud transactions, and > US $3,000 US $50,000 of cross-border reported fraud.5 percent cross-border fraud to sales ratio Fraud-to-sales ratio >= 5% and <= 7.99% and > 4 fraud transactions, and > US $4,000 Intentionally left blank 3 Fraud-to-sales ratio >= 8% and > 5 fraud transactions, and > US $5,000 of fraud identification: being the least severe, level 3 being the most severe

2 FRAUD REMEDIATION FRAMEWORK AND Fraud Performance (MFP) Program Online Status Tracking (MOST) Program s given 3 months (workout period) to reduce fraud below threshold. If fraud level continues to exceed threshold after workout period, issuers have right to chargeback all intra-regional fraud transactions (from st day after the workout period). Remediation is considered successful if fraud falls below the threshold for 3 consecutive months. Informational Fraud Alert No action required but MasterCard recommends that an enhanced fraud control program be implemented at the merchant location If the inter-regional cross-border fraud exceeds thresholds, issuers in other regions will have the same rights as issuers in issued card country, to chargeback fraud transactions. Revocation of acceptance privileges may result for merchants who persistently exceed the fraud thresholds. No workout period. Issuers have the right to chargeback all intra-regional fraud transactions starting from the first day of the month when fraud exceeded the threshold If the intra-regional cross-border fraud exceeds threshold, issuers in other regions will have the same rights as issuers in issued card country to chargeback fraud transactions Suggested Training Fraud Alert - No action required but MasterCard recommends that an enhanced fraud control program be implemented at the merchant location Revocation of acceptance privileges may result for merchants who persistently exceed the fraud thresholds. Intentionally left blank 3 If GMAP identifies a merchant location in Tier 3, MasterCard will determine whether to initiate an audit of merchant location. If MasterCard decides to conduct a Tier 3 audit, the following process will apply:. MasterCard notifies acquirer. Acquirer response due within 30-day response period 3. Fraud control action plan required within 90-day action period

3 CHARGEBACK THRESHOLDS Compliance Program Warning Notification 00 sales count, and 00 chargeback count, and % chargeback-to-sales count ratio Monitoring (CMM) -to-transaction ratio (CTR) > 0.5% and > 50 chargebacks in a calendar month Global Monitoring Monitoring Program (GMCMP) 00 sales count, and 00 chargeback count, and % chargeback-to-sales count ratio Excess (ECM) -to-trans ratio (CTR) > % and > 50 chargebacks in each of consecutive calendar months Notes: The Card Brands identify merchants based on chargeback month, which defines as the month in which the chargeback transaction was submitted and processed through Visa/MasterCard. For card-present merchants, performance is conducted at the distinct merchant outlet level. For cardnot-present merchants, the Card Brands have the option of evaluating, Internet Payment Service Provider (IPSP), or Sponsored.

4 CHARGEBACK REMEDIATION FRAMEWORK AND Upon identification, Visa may provide a 3- month remediation or workout period for a merchant to reduce chargeback levels to below the thresholds. Failure to do so will result in fines imposed as follows: Global Monitoring Monitoring Program (GMCMP) 4 th 6 th month of identification US $00 per chargeback until effective remediation 7 th 0 th month of identification US $00 per chargeback for continued non-compliance >0 th month of identification US $5,000 review fee, restriction of acceptance privileges, and potential disqualification from the payment system Monitoring (CMM) US $50 for each CMM report submitted US $5,000 per month for each month that a specified monthly CMM report is overdue Remediation will be considered success after the merchant has performed better than the chargeback thresholds for three consecutive months. Intentionally left blank Excess (ECM) Reporting Fee for each ECM report US $300 (late submission from US $500 per day) In addition to any applicable assessments for CMM reports, ECM reports, or late report submissions, MasterCard may impose violation assessments and claim issuer reimbursement fees. Workout is not applicable for high-risk merchants whose activities may cause undue harm to the goodwill to the payment system (Visa, MasterCard, Bank, NDMS, or the like). Enforcement begins immediately.

5 NDMS NDMS Excessive s, Fraud, and Compliance Programs Excessive s Description Additional fees per chargeback and compliance, if above reasonable chargeback levels, as determined by NDMS in its sole discretion, will apply. Fees Up to $00 per chargeback Cumulative from the beginning of month. Program Alerts Fraud compliance programs (MFP, GMAP, MOST) compliance programs (CMM, ECM, GMCMP) Up to $5,000 upon any alert or st month in any program Up to $5,000 per month Terminated from Association Associations determine that business no longer meets requirements to continue processing Up to $5,000 upon notice of termination All fees are in addition to any association fees.